Ting at the Shangri la Hotel in Southwark

Went there for a special marriage anniversary that we’ve been looking forward to for months. The location and the hotel itself is amazing with stunning views. But the service was below average I would say if we are talking about the prices they are charging. We were disappointed by the service as we had so many little inconveniences but no one from that staff was attentive enough to spot it or to correct it when it appeared. We were walked to a table near the window that was so much darker than the table next to us which was decorated romantically and we thought that’s for us considering that we informed them about our anniversary. We were given the dark table but they acknowledged our anniversary then. Other small things that let us down: E.g we booked an a la carte menu, but were given 3-course set menu. We came with jackets and left them on our chairs, no one offered to put those in the clock room until we asked for. We were served bread and butter after a table that arrived 10min after us. We were given a second time bread and butter but a lady dressed in black cleared off the plates and then brought them back realising that we want more bread and only then the lady offered to put the napkins on our laps. When the starters arrived the light on our table was soo bad compared with the next table and we pulled up our phones and 🔦 to take a picture of the food - again, no one spotted our little inconvenience. After that we asked to change the table as we’d like to see what we’re eating. After we finished our mains which took more than 1.5h to arrive since we stepped in the restaurant. After finishing the mains which were very delicious our table was cleared, but I had to ask Efean to come and clean it again as there were still some leftovers on the table. When setting the table, the lady provided us with spoons and one of them remained on the table until the desert came - no one updated the table cutlery correctly and finally gave it back to Efean when the desert arrived. For a £200 dinner we didn’t feel valued much and we are not super fancy eaters or to complain about as we’ve tried thousands of restaurants all over the world. Upon our departure Eafon listened to our comments and apologies on the name of team and we left a tip only for him as the others shouldn’t be in a 5*/1 Michelin Star Restaurant. Recommendation: please hire more staff and think about the furniture that you buy as they make or break a customer’s experience- I was with my knees in my neck the entire meal as their tables and seats are tooo small/low.

We visited Ting for an afternoon tea. The views of London were stunning, the selection of sandwiches, cakes and scones was beautifully presented. The tea menu was diverse and service was great overall. I felt the food could have been better with some of the bread being a little stale and the cakes lacking in flavour. Our service started brilliantly but I think our waitress must have finished her shift as the attentiveness of the staff significantly reduced towards the end of our experience. Overall we enjoyed our time and you’re mainly there for the view which was great. We were given a seat right next to the window so we were able to make the most of it!

A surreal experience! Explosion of flavors with an unforgettable view of London. They are on my list of unmissable restaurants to visit. Great place to celebrate a special date, like we celebrated our friends' daughter's 15th birthday. This special date will certainly be forever kept in her memory and in that of all of us who had the privilege of celebrating with her.

ordered the Beef Tataki for starters which felt undercooked, vinegar wasnt optional and didnt taste very nice, then ordered Gressingham Duck for mains which was a small portion and wok fried aubergine which felt plain and wasn’t able to finish and with both these starters we ordered rice which was fairly good. Finally ordered Soba-chocolate for dessert which was not too bad however it could be better. The a la carte menue sounds good however the menu we had been given was the 5 course and 3 course and both had limited options that didn’t sound appealing, the food was not appetising and i generally feel like the food let the restaurant down especially how much it costs. The drinks were not too bad but could’ve been better as there is a low option for non-alcoholic drinks. However, the service was amazing the server that was taking our orders was well mannered and amazing. And every other staff was very sweet.

The food here is lovely, spot on. The service really needs a lot of attention. We waited nearly 30 minutes just to be asked if we would like a drink and everything felt a bit disjointed. The worst thing by far though was their approach to allergy awareness. We emailed to advise we had a guest with a serious fish allergy, and the waiting staff asked whom the person was upon arrival. However, she was given a separated seafood starter (we were on the sharing menu) - how this could happen beggars belief, there could have been a serious incident had I not spotted the error, it really was unforgivable. With hindsight I should have refused to pay the service charge but I didn't want to make a fuss infront of my guests. I would return simply because the food is very good, it's a real shame that the service is so sloppy and poor.

Great venue, amazing view, competent sommelier… on top of great food!

Great food and lovely service; Simone and Helga went above and beyond to make our experience very special.

The views were gorgeous but unfortunately the food and poor service left us quite disappointed. Would not recommend.

Nice experience for afternoon tea. My wife and I really enjoyed it! We didn’t love the food but why are you really here? The view of the city is amazing! The service was very good here too!

Tried out the tasting menu, it wasn't bad but thought the food could've been more flavoursome for the price. Personally, I wasn't really feeling the fusion aspect of the cuisine. The service and setting was 5 stars though, can't fault that aspect of it.

Good service and views but vegetarian food was not good at all

Fantastic place, delicious food, friendly service, everything is of the highest standard, a place worth recommending to demanding people. Stunning view of London.

Just so spectacular!! Great breakfast, best views.

Vest view of London at night, great food and service

Amazing for a special occasion… great service … yummy food … incredible views … definitely worth a visit

Absolutely lovely ambiance with great service. The views are astounding and the drinks perfect

Phenomenal restaurant experience - Emil and Jenny made our visit an incredibly unforgettable experience! Will definitely be treasuring the memories made for the rest of my life! Thank you for making my friend's birthday so special and memorable 🙌🏽🙌🏽

I visited in mid June and had the afternoon tea set. The view was amazing as well as the restaurant atmosphere. Each of us had a glass of champagne for a welcome drink, and the food quality was excellent. Service was great - server kindly explained everything on the menu. View, drinks, and food were fantastic, great for special occasions😚

Excellent venue with attentive but not intrusive staff. Wonderful views of London. Food is good quality and if arranging a special event you won’t be disappointed.

Disappointing. We visited a couple of years age and it was excellent so wanted to visit again. The menu wasn’t as good. And to be honest we’ve had better food for much less cost. We felt that staff favoured some customers over others and were more attentive to them. I don’t think we’ll be back.

Honestly, it was all fantastic, starting from the booking process and the exceptional service, and then the food! Jing and Syed were both great – attentive and friendly throughout our visit. We thoroughly enjoyed both the stunning view and the delicious dishes. Thank you so much, guys! I will definitely be coming back again. The wine selection was superb, and the way they served it was truly top-notch, enhancing our dining experience. It’s rare to find such a perfect combination of ambiance, food, and service, but you’ve really nailed it. Looking forward to our next visit!

Stunning views, great service, delicious tasting menu. Thank you!

Absolutely outstanding experience for my wife's birthday well looked after and the food was exceptional 👌

Poor welcome, we was celebrating my wife birthday and we didn’t get any spark or smile, I was told to pay extra £10 person to just cut her birthday cake which put us off straight away at the beginning. Felt it was just business dining, for me it felt they were more after your money rather than focusing on the service which will automatically make more money. Just felt like numbers in there, no emotion runs in the entire place. Also please clean your lights

Slow and inattentive service. Food was good, but not great and slow to arrive. We joked that we needed to order a second round of drinks while waiting for the first round. View was fantastic, but dining area noisy even with a moderate crowd.

We made reservations for afternoon tea for a special birthday months in advance. Ting exceeded our expectations. Service was exquisite - very attentive and friendly, and explained what we were being served in-depth. We were seated right by the window looking southeast - incredible view, and we had the ability to walk all around the floor, so we could get views of the entire city. It was a bit hot in here since the sun was beaming down, but the restaurant adjusted the shades to help. Food was great, especially the finger sandwiches. Even the bathrooms were amazing - when you walk in, you're greeted with floor-to-ceiling views of the city. This was a unique twist on the traditional afternoon tea & Ting really delivered

We had a lovely dinner at Ting. Great views, ambience and service. The food was delicious but the plates were cold, meaning the food wasn’t as hot as we’d have liked. Also the wine, whilst good, was very expensive for what it was - if booking here, be aware that there is nothing on the red wine list under about £60! Would definitely, however, return!

The view and ambience is definitely worth the money…but as always in London u pay for it lol

The views are stunning. Ambience great ! Our table was booked for 8.15 pm, we arrived on time but were asked to wait saying it would take couple of minutes for our table to be ready. Food is overpriced and not worth it I think. Not much choice for vegetarians. Portions are super small. However the service was great and enjoyed the complimentary dessert.

Third row from the view,.. food not as expected as you can expect from Shangri la. Service was great.

Service was a bit poor for fine dining, but the atmosphere was great & the drinks/food

The view was truly spectacular, offering a breathtaking experience. However, the quality of the food did not meet expectations, especially considering the price point.

outstanding food quality, service and views from the Shard. Still overpriced compared to other high-end breakfast venues locally

WOW, this place was fantastic, we went for the afternoon tea as part of a special birthday celebration and it did not disappoint. Everything from the food to atmosphere was spot on. The service was good but slow at times but we did eventually get everything we'd asked for - with a smile! The ambience in the restaurant was lovely and there were live acoustic singers on the day we went which was a lovely addition. The view was pretty spectacular too. The only slight gripe was on the whole floor there's only one set of toilets and we made the mistake of going after they'd been used quite heavily, bad smell and run out of toilet paper which you wouldn't expect in a higher end establishment.

Decent high tea with a gorgeous city view and a serenade.

I really do t recommend afternoon tea in this place. It’s extremely expensive for what it was. Super dry sandwiches and pastries that really don’t make sense for the price. Not worth it

We booked the 5 course experience and in an hour and a half didn’t receive any of the menu items. Service was terrible…we spent $60 on an Uber to get there and back from our hotel just to leave completely irritated and still hungry.

The atmosphere and staff were very lovely but the food wasn't great at all especially for the price. We were all disappointed with the food as it didn't meet our expectations.

Beautiful atmosphere. Nice service

Wonderful dinner - I can highly recommend the sharing menu. The venue was intimate and quiet with wonderful views.

Went for an afternoon tea yesterday. Beautiful place! The afternoon tea was lovely. The service at the shard never fails to impress me. The staff at this restaurant were lovely. A very enjoyable afternoon. Highly recommended!

We attended an afternoon tea at Ting expecting a classy experience (with the price we were paying, it wasn’t an unreasonable expectation). When we arrived we were lucky to be seated right up front with the best view of the Thames which would’ve made for an excellent experience except for the fact that two tables over were two musicians playing Taylor Swift songs at a street performance volume. Instrumental jazz or harp would’ve been a better fit for this atmosphere rather than country renditions of American pop music. We asked to be moved to a quieter table which meant giving up our incredible view. The food was mediocre at best. Tasty. But not worth the price. Although it is probably an affordable price for people of higher pay grades, for us - we had been saving up to have a special anniversary meal and we regretted using our savings for this experience. Next time I’m in London I’ll save 200 pounds and go to a local cafe instead for a fraction of the price.

Disappointing. Slow and at times non existant service. Poured our own wine, checked our own coat. Came for 3 courses and barely only had time for one. Zero care given about gluten free. No consideration for tasting menu. Meh

Beautiful sunset. Beautiful moon rise. What a view!!!!

The food, service, location and ambiance were all exceptional. My only comment is that you definitely pay for the experience. It is quite pricey so be prepared to treat yourself!

Absolute chaos at afternoon tea. We were a larger group and we had to remind the staff that two of us had not received our stand. We ordered some non-tea items plus later a bottle of wine. All of which had to be re-ordered because who ever we had asked for each item had not actually placed the order. I estimate each thing took about an hour to arive. Wine can only be ordered through the Sommelier but cocktails are handled by someone else. Fruit juice by someone else. A different person took the champagne and tea orders. There were so many different wait staff it was all very messy. It would have been so much less shambolic if each table had a dedicated waiter. However, the food was nice, the view panoramic and the toilets were great.

The restaurant was very nice and the service was great. The food was good, although last time that we visited it was much tastier. We will be coming back soon.

Had a wonderful afternoon tea, sat by the window with amazing view. Service was impeccable. Professional but friendly. Sandwiches were adapted for preferences. A visit to the bathroom is essential!

Excellent experience, definitely worth it! Service, food and views were fantastic.

We had a celebration dinner at the Ting restaurant after my graduation on 6th September. From booking to dinner, I had a special service. Unfortunately, I could not get the booking app to work, but the person I emailed was extremely kind to book on my behalf. In the restaurant, we had a special window seat with spectacular views over London and looking at the Tower Bridge. Our host, Rahul was very professional with extra care to my parents as it was their first time there. I was very grateful for all the tips on the menu and extra treats that we had. The seabass dish was perfection. Thank you for chocolates and congratulations at the end of our meal. Well done Rahul!!

Von der individuellen Bearbeitung meiner Anfrage per Mail, über den höflichen Empfang im Gebäude bis zum ausgesprochen aufmerksamen Kellner war es ein rundum gelungener Abend. Der Ausblick war spektakulär, die Ausstattung des Restaurants sehr geschmackvoll. Das Essen: 1. Gang Lachs - in Ordnung, 2. Gang Kabeljau bzw. Hühnchen und 3. Gang Schokodessert sehr gelungen. Nur das Anrichten des Hauptganges Fisch hätte definitiv mehr für‘s Auge bieten dürfen. Eine klare Empfehlung.

Staff was good, polite , appreciate if restaurant has more Vegetarian options

Food was delicious, the view was fabulous, and our service (Kris) was impeccable.

We went for the set lunch and I really couldn’t fault anything. I recommend arriving a little early so you can sit in the lovely lobby and take in the views on the other side of the restaurant. The set menu was very reasonable at £64 for 3 courses, including a glass of wine. Monday lunchtime was reasonably quiet so most diners had a window seat. The food was served as small dishes, and was relaxed and leisurely. Including coffee, we were there for over 2 hours. Our server, Moussa, achieved the perfect combination of discrete and friendly. We will certainly be back.

My family and I had a wonderful time in London and the icing on the cake was this restaurant. The staff were so kind and helpful. The food was excellent. And the atmosphere and view was stunning. Highly recommend.

The breakfast buffet was a great experience. One of the cheaper ways to dine in the restaurant and loads of good options. We had a table right by the window and it was fairly quiet on a Monday morning.

This is a beautiful place to have afternoon tea. The view is spectacular and the food was delicious. The service was very kind and efficient. Our server was Jing. She took very good care of us.

Food choice very limited we had the lunch. Beautifully presented. Drinks v expensive. Nice experience but wouldn’t rush back.

Glum waiting staff and a 2.5 hour view of dirty dishes? If you answered "yes" this is the day out for you. If not, give it a miss. Poor service and mediocre food. A central design feature seems to be being used as a dumping ground for dirty dishes, which gets cleared seldom, is unprofessional and a complete eyesore. Staff have little concept of silver service. Go and see the view of the Shard, but save your money for an eatery more worthy of your patronage. Obviously skates by on the view and has little else to offer.

I’m not happy about the service charge, just pay your staff a fair wage and not social pressure customers into paying

Beautiful night to remember they made my wife's birthday extremely special ❤️

Lovely experience, great service. I will recommend it and likely be back.

They made my wife's birthday extremely special thank you for everything

We had a fabulous 3 course lunch at Ting yesterday with great views. Moussa our waiter made our experience, he was attentive & had a lovely smile. 5/5

Perfect location for a birthday celebration. The restaurant staff accommodated my requests and made my friend feel very special on her birthday. Location, ambience, service and food were all outstanding. Thank you!

We went for afternoon tea and were sat in a corner with an excellent view. We’d arranged previously for one of us (myself) to have a gluten free tea, and they accommodated this, however the food really bad. I have had delicious gluten free teas in London before, but this one really missed the mark. All of the the gluten free food (except the sandwiches) was also regretfully vegan, which I didnt know until I started eating. They even brought me vegan clotted cream which tasted like harden coconut oil. We received great service from everyone except our server who didn’t explain how the tea worked, or what things were as she brought them, and was quite slow and unfriendly. Bad day, perhaps. Our scones took a very long time - and mine were not scones - just rock hard muffins. The actual teas were lovely, and again so was the view. Overall though, the value for the money was extremely disappointing. The only thing I enjoyed was the two-bite carrot cake. I will say that when I politely offered feedback, they gave me a small discount of £11, but with the water (no alcohol) my bill still came to £87. I would love to have that and my time back.

Celebrating a birthday with afternoon tea at TING, located on the 35th floor of The Shard in London, is an experience that truly elevates the occasion—both literally and figuratively. From the moment you step into TING, you are greeted by a sophisticated ambiance that combines modern elegance with stunning views of the London skyline. As we settled into our table, the panoramic vistas provided a breathtaking backdrop, setting the tone for a memorable afternoon. The decor is stylish and contemporary, with floor-to-ceiling windows that allow natural light to flood the space, making it an ideal setting for a celebratory gathering. The attentive staff welcomed us warmly, ensuring we felt special right from the start. The afternoon tea menu at TING offers a delightful selection of both traditional and innovative treats. We began with an array of beautifully presented finger sandwiches, featuring classic fillings like smoked salmon and cucumber, each bite bursting with flavor. The sandwiches were followed by a selection of freshly baked scones, served warm with clotted cream and a choice of delectable preserves. The scones were light and flaky, a highlight of the experience. The pièce de résistance, of course, was the exquisite array of pastries and desserts. Each item was a work of art, showcasing a variety of flavors and textures. From delicate macarons to rich chocolate tarts, the presentation was impeccable, making it almost too beautiful to eat. Each bite was a celebration of taste, perfectly complementing the fine selection of teas available. Speaking of tea, TING offers an extensive tea menu that caters to all preferences. The staff were knowledgeable and eager to help us choose the perfect blends to accompany our treats. Their recommendations enhanced the experience, allowing us to explore a range of flavors that paired beautifully with the food. Throughout our time at TING, the service remained attentive without being intrusive. The staff made sure our glasses were filled, and they checked in regularly, adding to the personalized touch that made the birthday celebration feel truly special. In summary, afternoon tea at TING in The Shard is an unforgettable experience that combines exquisite culinary offerings with spectacular views of London. It’s the perfect way to celebrate a special occasion, creating lasting memories in a stunning setting. If you’re looking for a luxurious and memorable afternoon tea experience, TING is undoubtedly a top choice that will leave you feeling pampered and delighted.

The cleaning people with the hoovers making excess noise was a little disturbing to the chilled ambience.

Food and service excellent Overpriced and strongly disagree with discretionary. £51 tip added to bill for that reason we would not return

pessima esperienza , cibo vecchio e inadeguato, posto turistico di basso livello

Fabulous setting and views. Exquisite food and great service

The food and service at Ting is brilliant. We visited for a special occasion and Chris took care of us. He provided a brilliant service from start to finish! The food was very nice, especially the beef tataki! And the views were amazing. We had a window seat and the whole evening was excellent and without any faults. We went for the 3 course meal and everything was nice and cooked perfectly. They also have non alcoholic rose which tasted good!⭐️⭐️⭐️⭐️⭐️

The views here are UNMATCHED. So beautiful and perfect during sunset. But man I have to admit, this restaurant as far and food quality failed miserably. Truly saddened that our last meal in London was not a tasty one. Very overpriced meals and underwhelming flavor. And I honestly don’t care if places don’t offer birthday desserts, but the currant jelly that was offered was sadly not very pleasant. But man the best place to see the city of London!

Fantastic views and surroundings. Definitely great for a treat but disappointing overall; the food itself should be much better (the sauce underneath the cod was way too salty). I've certainly eaten better Oriental fare at Wagamama's and other Michelin-starred restaurants.

Chris provided an excellent service. Very friendly and helpful. Food was nice and the views are amazing. Thanks.

Great service and ambience. Food was high quality served well

Great recommendations by the staff and very nice food and desserts

Service was great. Food was hot and miss as the sauce for the cod was very salty. Great views though but I expected more from the menu.

Such a beautiful experience We went for my wife’s birthday dinner Jing was so lovely and we had very good experience and food

The Good: Service/staff was attentive and helpful. Good views of London from floor 35 The Bad: You are paying just for the views -a very-very high price. Food was mediocre at best. Won't recommend.

I understand the high price due to the view, but no tablecloth, wine list on an IPAD, and main course served in a bowl, making cutting awkward, made the experience low grade. Hard to get the right lift to exit— no signs. All together disappointing but it could be so good!

Fantastic setting with great food and wine! Service was attentive and friendly. We had the tasting menu which was beautifully presented and tasted delicious!

I booked lunch for my husband’s birthday in TĪNG Restaurant. The service was great and the view was amazing. They made effort to make lovely birthday cake without asking for free of charge. We were very happy with the experience. Thanks ☺️

My favourite restaurant in the Shard with more open space, better layout and very cheerful service compare with others in the building.

Second-class service for my afternoon tea. Here are the pros: The complimentary peach & mint drink was wonderful. The egg and truffle sandwich was great, so I asked for some more. The view was stunning. I’m not good with heights, but I was still impressed. And now for the numerous Cons: As the only Black person in the space, I was worried about what kind of service I would get. And I was right to be worried. I was “forgotten” about several times by the wait staff. This kind of racist behaviour was so disappointing. I got to my table just before 1pm. A couple who arrived some time after me were served first. When the waiter saw me looking at them, he said I would get my meal soon, but I finally got food 30 minutes after I arrived. There was a musician and singer setting up a few inches away from me, but thankfully the music wasn’t loud. It was pretty strange that they were so close that the singer’s hips almost brushed the side of my head! In 2024, it is not right that Black customers are treated like this. I paid the same as everyone else there, but I was treated like a second-class person. This was supposed to be a treat, but I regret ever going there.

Although the setting was incredible, the service wasn’t what I expected for 15% added to the bill. The sandwiches were fresh, cakes were lovely but scones & carrot cake were disappointing.

We came here for afternoon tea. The food is ok. The presentation is good and the dry ice for the shard patisserie is showy. The main reason to come is the view and that is not guaranteed. I’ve added a photo so you can see what it’s really like if you don’t get a window seat, which we did not. Without the view then it’s an ok afternoon tea for £78.

We really enjoyed our meal at Ting. The waiting staff were really attentive and helpful. The food was good but I think that for the price you are paying, I expected it to be a higher standard. All in all, we had wonderful views of London whilst enjoying a nice meal and cocktails.

Staff were really nice, helpful friendly. The view is nice. Everything is clean. Food meh, most dishes were tepid and did not deliver how the menu read. Disappointing.

We had a fantastic experience. Our waitress Helga was so attentive to what we requested. All meals were explained so well. We both loved our starters especially.

I had a fabulous morning at Ting, a chic and classy restaurant in the heart of London. The ambience was cozy and sophisticated. The service was flawless, the staff was attentive and professional. Especially Jenny! The food was superb, cooked to perfection. I would highly recommend Ting .

View is amazing. Service was OK. Food was expensive and bland.

We recently visited Shangri La Ting for afternoon tea. The food was delicious, and the variety of teas offered was impressive. However, I believe there's room for improvement in their service. The waitress seemed quite unhappy and was often angry, which affected the overall experience. Additionally, the food was served late, which was disappointing. If they can upgrade their service quality, it would make the visit much more enjoyable. For now, it's a place with great food but needs better customer service. The service doesn’t meet the expectations of a top world hotel; at all!

Solid 4 stars. Food is okay. Scones were a bit dry. “The Shard” dessert was a bit grainy in texture. All the rest were good though. Service could be better. I have to ask for certain items twice due to slow service. I asked for a refill of peach puree which never came. There’s so many to choose from and I ended up forgetting about that peach puree. My daughter requested for hot chocolate and we didn’t get it until the end when we already paid and signed the bill. My daughter actually forgot that she ordered the choco because she was already full but that’s beside the point. One should expect better service when you pay for so much. The view/atmosphere is definitely a 5/5.

Fantastic service. Excellent food. Great views. We really enjoyed the whole experience.

Excellent food in a dreamy location, the service is kind and elegant, the view fantastic

It was a very relaxing experience. The only qualm I have is that the seat were slightly too low but other than that the meal was perfect.

Five course tasting experience with a window seat, all dishes were delicious and the service was excellent, would definitely recommend.

The staff were absolutely fantastic and super friendly. I proposed to my now fiancée and the team were super helpful setting it all up.

Been there for drinks - Excellent service. Price below the average and probably one of the only few places in the city bringing some nuts and tasty olives with the drinks! Well the atmosphere and the view surely don’t need any comment from my side :)