Ting at the Shangri la Hotel in Southwark

Service was impeccable. It was a date night for vday as I missed it due to work so had to make sure I can pull out the stops and chose here. Atmosphere was nice. I thought it may be a bit stuffy and pretentious that will make you feel out of place but it was far from that Ordered the romance in the sky package which includes rose petals on the table, a window seat view, Welcoming glass of champagne. A set menu which is included in the price and to make it extra special I asked for a request to write a note with a poem I had made which they had done. Service was outstanding. I thought the place would be a bit stuffy and feel a bit out of place but all the staff were so lovely and welcoming. Some of the reviews I read is completey far from my experience Our Waitress was amazing she was very attentive and explained everything to us quickly without feeling rushed, and her personality just shined through and she made it even that more enjoyable and special. The food was enjoyable I wouldn't say the best I've had foe the price point but not the worst. We ordered the Tuna tartare, Duck canoli & beef tataki. Tuna tartare was the highlight, the duck was perfectly cooked and the tataki was perfectly seared. Mains we had the stir fried beef, the baby cucumbers that were cooked with curry leaves and Mustard seeds, egg fried rice, Steamed stone bass, and the prawns. I am a chef myself and worked in michelin and Rosette environments but damn those prawns were the highlight for me it was absolutely delicious and the fried rice noodles complimented the textrues from the prawns and they were perfectly cooked I could've ate like 5 bowls of that alone The stone bass was a bit underseasoned for me and unfortunately I didn't really get much flavour from the stone bass and was a bit bland however the pops from the Dill and other herbs was lovely just needed that tiny touch of salt to unmute the flavor. It was perfectly cooked and flaked off beautifully. The stir fried beef was perfectly cooked and very tender but for me I feel like it was a bit heavy with the dark soy which overpowered the taste from the beef. The baby Cucumbers with the Mustard seeds and curry Leaves was nice and again perfectly cooked had that crunch still there even though it was sauteed and wasn't over powered by the spices The egg fried rice was a bit dissapointing it was a bit brand but i assumed maybe it is intentional as everything else had a lot of flavour. All in all I really enjoyed the food but for the price I don't think it is the best ive had. Service was impeccable and would definitely come again.

The food was average for any restaurant, let alone a fine dining restaurant, I thought the salmon starter was the best part. Our waiter was very unsure about everything, asking if we'd had everything at various stages - surely they should know?! It took ages for our last course to come out and ditto for the bill. £42 per person for their current menu which isn't horrendous but the portions are tiny, and the drinks were incredibly expensive at £22 for a cocktail and £10 for a Meantime IPA. Service charge at 15% and they weren't funny when I asked for it to be removed.

Fabulous experience! Outstanding service from Jing 🫶🏽 definitely will return thank you Shard!

Obviously the views are great, but we were pleasantly surprised by the quality of the food. Plus the waiters were great, very friendly and helpful. It's pricey but worth it. Overall a great experience, recommended.

We had a lovely time at the Ting restaurant, Medina was our host and she gave an excellent service.

Food was great here. Great service, thanks.

Extremely disappointing experience. My wife, who is pregnant, specifically ordered a mocktail, yet she was served an alcoholic drink. This is completely unacceptable and could have had serious consequences. On top of that, the service was poor—our table received the wrong order, and one of the desserts we ordered never arrived. The food itself was average at best, with only a couple of decent starters, but overall, it was nothing special. Given the high prices, you would expect much better service and quality. Overall, it was a waste of money, time, and an extremely underwhelming experience. I wouldn’t recommend it.

Had the breakfast buffet. The food, service, and view were incredible. Jenny was our server, and was absolutely kind and lovely!

Disappointing experience. First, I specifically requested a mocktail as I don't drink alcohol, yet the waiters brought me an alcoholic drink. Then, they served the wrong order to our table, and to top it off, they forgot one of the desserts, bringing only one instead of what we had ordered. The food itself was underwhelming-only a few of the starters were enjoyable, but overall, it wasn't worth it. You're essentially just paying for the view from The Shard, but even then, you'll need to spend an extra £50 per person for a guaranteed window seat. For the price, the experience is a complete waste of money and time— extremely underwhelming with poor service and mediocre food. You're better off going elsewhere for better food, better service, and far better value. Honestly extremely disappointed with my experience here, I'm extremely frustrated with the alcoholic drink, as a Muslim that's one of the worst things that can happen for me and I feel disgusted with being served alcohol. Very dissatisfied, disgusted and disappointed especially paying so much for highly underwhelming meal and experience.

Honestly, I was so disappointed in the food at the Ting. I went today, a Saturday, and I believed a day after valentine the food would be tasty. I ordered the chicken satay and scallops for starters - they were so bland, and the peanut sauce for satay chicken was so disgusting. I have had so much better at far less established restaurants. For mains we had the chicken and prawn (wok) and the bang bang noodles with the egg fried rice - so so so bland. The food had no salt. I need to mention it took 1 hour and 15mins from the start to receive the mains. The food was so poor in taste. Nothing was ‘yum’. Nothing was scrumptious. So dissatisfying. Not worth the money, please do not visit! I could make better food at home.

Syed really made the experience great. Top quality service 👍🏾

We had a lovely afternoon tea here with nice seating and tables. The views are amazing! I wouldn’t say it was the best afternoon tea experience or that the desserts were exceptional—I’ve had better—but it’s worth visiting at least once to enjoy the view.

My wife took me for a birthday treat - the food and service was second to none our waiter Danny was outstanding - thank you all you made an old man very happy

We had a great lunch here. Seat right by the window, seating was a bit low but quite comfy. The food was really tasty and the service was excellent. We were never rushed and thought it was good value for money. We would definitely recommend it, and we will be back.

Moussa was excellent! Great service and meal ☺️

Beautiful view, delicious dinner, and a great selection of wines.

Striking the right balance between being friendly and professional is always difficult, but the breakfast team at Shangri La and specifically Danny have done a fantastic job mastering it. Thank you!

Great service in a beautiful location! Our server Danny was awesome

Had a lovely time celebrating my birthday at Ting, Shan-ri La. Thanks to Jing and Bruno for looking after us and making sure we have a great time 🧡☕️🫶🏽🫖🧧

Great experience. We went for the Lunar New Year afternoon tea and we really enjoyed it. Great service from Jenny :-)

What a let down! I’ve been wanting to try a restaurant in the Shard for ages and I was so so so disappointed by Ting! The views were obviously wonderful and the setting was lovely but that’s about it. The food was bad, I left with such a bad aftertaste. Portions were small and some of it arrived cold. The service wasn’t up to the standing of the place. I was surprised to see “the sommelier” wasn’t even a WSET level 2 certified, which makes it quite doubtful for a 5 star place! The waitress was nice enough but it was her first day and didn’t know much about the menu, she kept saying I’ll check with the chef and never got back to us regarding questions we had on food. Overall it was a very disappointing experience! The only fun thing was the toilets… I won’t spoil it but go and check them out, highlight of my visit… Ting, you did NOT live up to my expectations!

The panoramic views are sublime, and the place is well worth a visit. As for the tea time, it offers a wide range of tastings, with varying degrees of success. The service was perfect, and I would especially like to thank Moussa for his kindness, professionalism and availability. All in all, the staff were lovely. Les deux frères français :)

The service was quite slow and the manager, Jing wasn’t helpful at all. they took a long time to get me the tea filter and didn’t pour the tea for me at the first time, the sandwiches also took ages to come and they tasted quite blend, only the coronation chicken was fine, all others were thing fillings, dumplings were ok, the tea/coffee were all bad as well. The patisserie was ok, can taste it’s not freshly made, only the scone tasted good but the jam wasn’t nice. Overall I’d say it’s just selling the view, if you’d like tasty food go for other similar price tea like Milestones, Browns, Savoy or Cafe Royal. After two disappointed experiences I’ll never be back.

Nice view, but not worth the price. Slow service and burnt coffee.

Had a wonderful time sipping a cocktail whilst my husband and son were at the viewing platform. Jing looked after me, she was kind and friendly and was even able to move me to a window table. Great service, thank you Jing!

Fantastic set menu lunch with outstanding service from Jenny. Good views and great live music in the background.

Unbeatable views and incredible professionalism from Raúl. Fantastic experience.

Great Afternoon tea with a stunning view, I took some foreigner friends and they very positively were impressed, it is expensive tho.. bear in mind

A truly serene and beautiful atmosphere. Moussa provided excellent service.

Great food, lovely service and Moussa added an extra special touch by asking the musicians to sing happy birthday to my friend and I as we were both celebrating a special birthday.

We had a extremely good service provided by Jing and Jerry, we really enjoyed our visit!

Jerry and Jing really escalated the experience we had to another level at Ting restaurant.

Let’s be clear, you are always going to be paying for the view at a place like this, and the views do deliver, but with a dinner for two coming in at over £300, the food was remarkably average.. Starting with the good, the drinks were great: excellent cocktails, and wine delivered by a sommelier operating at the level you would expect at a place like this, as was the front of house. As for the somewhat revolving door of other wait staff serving our table, all were pleasant, though most seemed to have a tenuous grasp on the English language and were lacking that high level of service you would expect. The interiors give the impression that they haven’t been updated since the shard was built, as it does the menu, I cannot knock the urinals with a view of the city, however! There was live music the night we went and the performers were excellent, though a little loud for a dinner setting. Overall, this is a place geared up for one-time visitors looking for dinner with a view, and anyone London-based would likely be better off spending these Michelin star prices on some of the many amazing Michelin star food options the city has to offer.

Good atmosphere, we visited on a Saturday night. There was a live band. Staff are lovely. There are halal options; the Wagyu is stunning.

Awesome experience. Food was good, views were good, atmosphere was good and our waiter Rim was a real one. Made us feel welcomed and made it a that much better experience.

We have a great dinner with a good view and wonderful services which is absolutely amazing , particularly thank you so much for the attentive services from Mr. Yousof, Mr. Emilo and Mr. Rim

Lovely food and great portion size. Rahul was a great server and very friendly and tended to all our needs. would highly recommend

Fantastic experience and amazing service led by Rim who was so kind and generous.

Probably one of the best hotel buffet restaurants in London where you don’t just get the typical English breakfast meal but also has some other Asian flavours to it. The restaurant itself is beautiful, people do come here for afternoon tea overseeing the views and also dine in with spectacular view. Their breakfast has quite a lot of selections to go for. Overall, good place to eat. Though price can be a bit expensive but I guess it’s matching to what 5 star hotel should have in London.

This was an amazing lunch experience with great food, service and a view. All the staff were respectful and great, especially our server Katiola. I would definitely return

My husband booked the afternoon tea to celebrate my 40th birthday. Everything was absolutely amazing. Jing and Ana were lovely, service was impeccable. I would definitely recommend for a special occasion.

It was a really nice view and experience and all staff, especially Moussa made this experience better. Thank you!

Jing is fantastic 10 out of 10. She really was a joy, from the moment I popped in. I get fabulous service at the 35th floor restaurant in shangri-la. Hence why I keep coming back. Thank you to the chef who also met me Slight problem with diet. When service is outstanding keep up the good work team. Jing should be one of those people who is given an award. Exactly what you would like in hospitality THANK YOU SO MUCH See you all soon

This is my 2nd Afternoon Tea at Ting, overall it’s a great experience, the restaurant is very nice, great deco, great atmosphere all very clean and slick. They have a couple of live performers who are great and create a very nice ambiance. Above all are the amazing views of the city, my top tip is to check what time the sunsets and get time slot so you can watch the sun go down, it’s quite a treat. The service is also good with staff being friendly and helpful. The reason for the lower rating is that sadly this time the food was a let down, the sandwiches were dry, like when they are left out for a prolonged period, at the price you pay you would not expect that. As part of their lunar afternoon tea menu, the savoury items were dumplings which tasted very nice but were cold. The sweet items were all good as were the warm scones. There is a wide range of unlimited tea which is also very good. There is a shard shaped sweet treat that comes on this Smokey dish which looks pretty cool. One random thing, the loos have views too 😊

Wonderful afternoon tea. The food was amazing and the service from Danny and the team was up there with the best I have ever experienced. Birthday treat for my mums 70th birthday where they provided a lovely touch with a delicious shard cake. Thank you 💙

My daughter went here yesterday with her friend and celebrated her 21st and loved it! The staff are so polite and welcoming! Shout out to the waiter the served my daughter (hair in a bun) my silly daughter didn’t ask his name. The food is delicious definitely recommend x

From the email correspondence to the warm welcome we have to say 'Thank You' to the superb team at Ting. The greeting, service and attention to detail we received are a credit to the restaurant. | Food was superb and plentiful, the healthy bowl sublime along with a very good English and Eggs Benedict! Nothing was too much trouble - a pleasure. We hope to return. C&N

I love being in the shard, food highly presented and spectacular views. Thank you for your service

Our son was keen to visit the Shard, so I booked breakfast. While the location and view were impressive, the food fell short, and the service was lacklustre. We repeatedly reminded the waiter to bring us what we ordered, which was disappointing. I am really glad we went to see the view, but there are better restaurants for food.

We had a great lunch experience at Ting. The food was great and the service was amazing and very polite. Jing in particular was very friendly and served us very well

TING is easily in my top 5 restaurants in London. The food is amazing; I would highly recommend their Malaysian Fried Rice! Customer service from staff is always 5-star, and you will not find better views of the city anywhere else in London.

It was my birthday on the day , I truly had a wonderful experience, Yusuf was my server & he was very welcoming & definitely was an excellent service from Yusuf ! I will definitely be coming back God willing!

Was gifted a voucher to dine at Ting for lunch by my bestfriend and it was everything and more. From start to finish our experience was amazing - we noted that it was our anniversary and every staff member we greeted said happy anniversary to us - it may seem small but that gesture means everything and more to us to just acknowledge a special occasion for us as we have had a hard year. The staff at the Shard and Ting have amazing hospitality. A lovely lady seated us unfortunately I didn’t catch her name she even acknowledged us when leaving which emphasises the amazing service at Ting. We were served by Rim who made our experience so memorable he talked us through the menu, gave great suggestions, interacted with our daughter and surprised us with happy anniversary messages on our desserts. We had the lunch menu which we have nothing to fault besides my husband wasn’t a fan of the beetroot salad - I wish i chose the chicken over the salmon dish as it was slightly underwhelming in contrast to the rest of the dishes on the menu. We can’t thank Rim and the staff enough for making this special day so lovely for us we can’t wait to visit again when our daughter is a bit older. Thank you again to Rim and the team you’re amazing

Was gifted a voucher to dine at Ting for lunch by bestfriend and it was everything and more. From start to finish our experience was amazing - we noted that it was our anniversary and every staff member we greeted said happy anniversary to us - it may seem small but that gesture means everything and more to us to just acknowledge a special occasion for us as we have had a hard year. The staff at the Shard and Ting have amazing hospitality. A lovely lady seated us unfortunately I didn’t catch her name she even acknowledged us when leaving which emphasises the amazing service at Ting. We were served by Rim who made our experience so memorable he talked us through the menu, gave great suggestions, interacted with our daughter and surprised us with happy anniversary messages on our desserts. We had the lunch menu which we have nothing to fault besides my husband wasn’t a fan of the beetroot salad - I wish i chose the chicken over the salmon dish as it was slightly underwhelming in contrast to the rest of the dishes on the menu. We can’t thank Rim and the staff enough for making this special day so lovely for us we can’t wait to visit again when our daughter is a bit older. Thank you again to Rim and the team you’re amazing

I had a wonderful evening at Ting and chose the five-course tasting menu, which was satisfying right from the amuse-bouche. However, the seabass was overly salty, which I believe was unintentional. The highlight for me was the Scottish scallop—it was absolutely perfect. One of my friends doesn’t eat meat, so venison loin was replaced with wok-fried chicken, and it turned out to be fantastic. The soba chocolate, though, was quite underwhelming, it is just not my taste probably. The main server, Dimera, she was quite helpful and friendly. Thanks to her. Overall, the food was great, and the service was good as well.I feel it was worth it and am pleased with my choice among the other restaurants at The Shard.

Romance in the clouds - pricey but fantastic experience. Food delicious. We tried new foods and they were amazing. Service impeccable. Wonderful views. Highly recommend

We had a faultless anniversary dinner, all thanks to Rim. He pulled strings and got us a fabulous table which made our night. Thanks Rim!

We were gifted a 3-course lunch at Ting as a Christmas gift. We were served by Rahul who was attentive, patient, and unpretentious. We had a wonderful table next to the window, and the food was good.

Firstly you can’t fault the venue. The location is top notch and the views are breathless. Sadly that doesn’t make up for the tea that’s served. We were politely shown to our table and given the menu. We gave our drinks order then had to wait 50 minutes before we got our drinks. The food was about 10 minutes behind that. The bread on the sandwiches was a little dry on a few pieces and I sent them back. The next lot were almost the same but my wife said she didn’t want to make a fuss so I didn’t return the second batch. Although refills were complimentary, everything took forever to arrive. And when it did arrive they then arrived again a few minutes later. Poor communication. The sweet selection looked lovely, sadly the cream cakes were warm and thus runny. As a result the flavours had mixed and they didn’t taste all that good. I did like the twist on the scones. Not raisin but cranberry and the jam too was cranberry instead of strawberry. Overall experience: lovely location. Average food. Poor service. Pricey for what it was. Unless they can offer a show of good faith to try it again, we won’t be going back or recommending. Not the best way to spend the wife’s birthday.

The view is amazing. But food is terrible. We had to wait for 30 minutes for each order. Service is very poor. Not worth the money.

It’s an amazing place in terms of view but service and food is below average.paying so much for below average food puts you off. Not happy at all it was my daughters birthday thought will enjoy and try something different but not a good experience at all.

I really don’t recommend afternoon tea in this place. It’s extremely expensive for what it was. Super dry sandwiches and pastries that really don’t make sense for the price. Not worth it

Really poor food given the location was surprised

I rarely write negative reviews, but our experience at this restaurant was absolutely unacceptable. The food we were served had clearly been cooked in old, overused oil, which gave everything a strange, unpleasant taste. It was not fresh, and the quality was questionable from the first bite. To make matters worse, after dining here, my entire family fell ill with food poisoning. We spent the next day dealing with severe stomach issues, which completely ruined our plans. What made this experience even more outrageous was the price. The total bill for our dinner exceeded £500, with £98 charged per person. For that price, we expected a high-quality, memorable dining experience, but instead, we received poorly prepared food that left us sick. This level of negligence is inexcusable, especially for a place charging such exorbitant prices. I would strongly advise others to avoid this restaurant unless they take serious steps to improve their hygiene, food preparation standards, and pricing to reflect the actual quality of what they serve.

Very poor service and attention. You have to ask for everything couple of times. Limited Buffett choices and a-la-carte food is also ok for the prices they charge.

We went on a foggy day so we didn’t get great views but service was commendable. However we were not fans of the pastries, all were too sweet… sandwiches weren’t the best but certainly edible.

You’re going for the view. :Food: Curry chicken salad sandwich and beef sandwich were good. The other two not. On second tier were small rolls stuffed with something. One had beets and sunflowers in a little day old brioche roll. . I would call the scones demi-scones, small. Bread was dry, scones were not warm and were “day old”. Nothing fresh here. Dessert was not flavorful. Fusion flavors-not traditional. Not a single person at my table of four ate any of the desserts fully. The gingerbread with red frosting on top is superb. This is served extra on the table. Ask for seconds. Service was poor. Stiff, and never present. We had to wave down our waiter for a new pot when the not so hot tea went cold. With regard to atmosphere: nicely decorated for Christmas. This is not a white tablecloth service. We asked for a window view and we got a view that did not include the Thames. Specifically ask for a view that shows a Tower Bridge. An expensive experience at 79 pounds per person. . Visiting from Boston and topped off our Christmas London trip with this. Disappointing. If you’re doing it as a tourist, go for a more traditional tea at another restaurant get free tickets to the Skyline. Or even pay go to the top of the Shard . Addendum: I think these most recent 5 star reviews are plants to offset the poor reviews early December. No way…I feel like a sucker for paying for this. Nancy Venditti, Boston

Great view but that’s it. Food was meh. They managed to destroy the fine and rich delicacy of Szechuan dan dan noodles and make it bland and British. A rip off for you, just for 45£ lmao

Afternoon tea - food was ok but definitely had much better afternoon teas. Service was not good .. forgetting items, poor communication between colleagues, resulting in delays . Too hot , live music little too loud, toilets without paper or hand towels .

Great view of the city, good service, food was okay.

Actually great value for money, service, view, and food cannot be faulted. Yousaf hosted us during dinner and was lovely. Made for a fantastic evening.

The booking experience is a nightmare. I sent an email to book an important team celebration, understanding that restaurants likely receive many emails. To follow up, l made a call, and Simona, after finding my email, clearly said over the phone, 'I'll talk internally and get back to you by email tomorrow by 3 PM please don't worry at all. I need to speak with management.' However, I received no response. I sent another follow-up email and still heard nothing. Very disappointing service

We had the best time at Ting yesterday having the festive afternoon tea for my Mum’s 60th birthday! The hotel is absolutely stunning and upon arrival we were taken aback by the amazing views of London. The service we received both upon arrival and during our visit was exceptional. Our server, Raoul (apologies if I’ve got his name incorrect as we couldn’t fully remember!) was brilliant and couldn’t have looked after us more. He made us feel really special and was attentive and accommodating. The whole afternoon tea experience was fantastic. The shard dessert effect was a lovely touch. All of the food tasted amazing and plenty of it. We’d absolutely recommend Ting to others and would love to come back in the future! Thank you.

I was expecting it to be overpriced but the Ting afternoon Tea is amazing and 100% worth the value you pay. The atmosphere is beautiful calm, and modern. It has a very cozy warm feel which is perfect for a cold rainy late afternoon in London. The view is great overlooking the Thames and the perfect view of Tower Bridge. The staff are very friendly, eager to engage with you and our Afternoon Tea was explained wonderfully by the staff. The choice of Tea is extensive and it's great you can have an unlimited amount. The sandwiches and the desserts tasted great. The desserts and the Shard cake were filled with mousse which was so light and delicious. Also of note were the scones which are served fresh and warm. Afternoon tea was also very filling. The pictures do not do it justice. 100% recommend it is a very high quality experience.

Splendid evening at Ting at the Shard. View and experience was obviously the main thing we went for, but the absolute exquisite food topped off the entire evening. A massive thank you to Diego and the chef. We highly appreciated the service and the tailored dishes to accommodate for my food allergies. We'll be dreaming of that Hoisin Duck Cannoli and Glazed Pork Belly for a while to come!

Great Dining Experience They really made it special for our wedding anniversary. Nice view as we got a window table. We had the 5 course tasting menu and was very impressed with the whole experience.

My friends and I recently went to the Ting to celebrate Thanksgiving. We were seated by the window without having to request them for it. The view from the 35th floor is amazing and definitely worthwhile. The atmosphere of the restaurant is more of a relaxing lounge which was reflected in the service as it was quite relaxed. In terms of food, we chose the 3 course festive menu starting with their crab salad, devon salmon with jasmine rice, and festive vacherine for dessert. The crab salad was a bit bland and had a strong fishy taste. The salmon dish was good with a nice aroma of the lemongrass but also had a very strong fishy taste and the salmon was a tad bit dry. The dessert was quite nice. We had cocktails and a bottle of white wine with our food recommended by the Sommelier. They were all really good and paired really well with the food. Overall, definitely worthwhile for drinks and the view.

As first time visitors from NYC, we made a reservation at Ting for afternoon tea for that British experience. Positives: great view, beautiful restaurant, very friendly and professional staff, and the teas were pretty good (highly recommend the China Milky, cherry blossom, and jasmine green tea). Negatives: sandwiches were a bit bland (curry chicken was sandwich tasted the best); with the exception of the scones, all of the desserts tasted terrible. We’ve had way better desserts at Starbucks and Pret than at this restaurant. Given how expensive the afternoon tea was (79 pounds per person), we expected much better quality food; thus, I gave this place a 2 stars rating.

One of the best views in London, you cant miss an afternoon tea in this place. The views are breathtaking

The food was fine. The starter was made way in advance and the crab foam had lost its foaminess and developed a bit of a skin, overall it wasn't particularly flavoursome. The main was fine but the spicy sauce on the Pak Choi overpowered everything else The desert was fine, the flavour more curious than enjoyable and mine was still frozen. The wine was fine but expensive for what it was. The service was fine, friendly but disjointed and uneducated in some of the dishes, my starter was served without appropriate cutlery. The view is obviously great, but we've seen that a few times now, I'm not sure we'd come again for an average meal at high end prices.

The experience at The Shard was truly magical, with an incredible view that took my breath away. However, the food was quite disappointing. My husband planned our first anniversary dinner at Ting restaurant, but unfortunately, the meal fell short of expectations. We opted for the five-course taster menu, but the fusion of flavors simply didn’t work. The chicken was dry and lacked seasoning, while the steak had an unappealing texture that was off-putting. Although the dessert was enjoyable, I can't justify the £320 price tag for the overall experience. I genuinely believe that for the same amount, you could travel to another country and have a much better dining experience. Overall, I regret choosing this place to celebrate our anniversary. The exorbitant prices and subpar meal just didn’t align at all. If you're looking to enjoy the view, I’d recommend visiting the London Eye instead.

The view is breathtaking as is the ambience and decor but sadly after 3 visits between 2 friends the food is very poor and price is astronomical £39 for a lobster roll with absolutely no taste whatsoever -thank goodness it came with ketchup!! Afternoon tea again very poor and the tea was honestly no better than dishwater-I was so disappointed esp as it was for my 40th birthday…. I didn’t want to spoil the atmosphere so didn’t say anything at the time ….. we left and grabbed a bag of chips on the way home! Lovely service I would only return for the view, no food again!

Simply enthralled by the panoramic views whilst dining at Ting restaurant. The 3-course lunch was amazingly refreshing and delectable 😋 Thank you for the good service and beautiful memories :)

Awesome afternoon tea, service and food was fab. Awesome views.

Wonderful place,yes it's pricey but you are in the Shard, London Great friendly staff Live band was brilliant - definitely recommend

Awful experience, went to celebrate a 30th birthday afternoon tea. Was seated for almost 20 minutes before someone came up to us for our order. Food arrived and was average, trying to get the attention of staff was near impossible and when eye contact made you were ignored. When we finally did manage to get a hold of staff we waited 30-40minutes for our orders, very confusing as they were not busy and numerous other tables came in after us and also left before us. The afternoon is extremely over priced for what is being offered with average food and non existent service, the only wow factor is the view but other than that it is quite pathetic. Would not recommend especially if you are going to celebrate a special occasion. Spend your money elsewhere!

I booked a table for afternoon tea at TING- The Shard today, hoping for a great view and quality service. Unfortunately, my experience fell short of expectations. When we arrived, we were directed to a table at the end of the bar, despite my preference for a spot with a better view and ambience at the beginning of the bar. No specific table was assigned during the online booking, so I was disappointed that my request couldn’t be accommodated, especially as there seemed to be space. Additionally, I ordered a fresh juice, but what I received tasted like a pre-pressed juice that had been sitting for hours. When I politely asked the staff if it was freshly made, they insisted it was, but the taste suggested otherwise. This felt misleading and didn’t match the quality I was expecting from a place of this standard. While our waitress was friendly, the overall experience lacked the honesty and attentiveness I look for in a high-end establishment. I hope the management considers improving transparency with customers going forward. However, not planning to go three anytime soon after today's experience.

Ting at The Shard offers a truly magical experience. If you want to take in some of London’s best views — including London Bridge and the Tower of London — make sure to book your reservation early. From the moment you arrive, the ambiance is breathtaking, and you won't be able to access the floor without a reservation, which adds to the exclusivity. Our server, Marie, was incredible. She took the time to explain everything in detail and walked us through the menu with thoughtful recommendations, making the experience even more memorable. The tea selection was exceptional, and the service overall was top-notch. While the food spread may not be the most impressive in terms of flavor, the experience is really all about the views and atmosphere. Be prepared to spend quite a bit, but if you're here for the setting and the moment, it's worth every penny. We had an amazing time and enjoyed every second, especially with Marie’s attentive guidance.

Where to start, I booked in advance for my partners birthday and a proposal. I asked for a window seat and booked a cake aswell which was an additional cost. When arriving at the bottom floor reception and at the restraint the staff are so polite and respectful. I got the chicken stir fry and Beef noodles and did not disappoint. The view was amazing and pictures don’t do it justice. The waiters were very good topping up the water when required and coming over at times to check on you. I would say it is definitely worth it the money for a special occasion or even if you don’t visit London often. Would go again. Food was very good in terms of dietary requirements

The afternoon tea menu has almost all the food in pink, and they taste better than the looks. The interesting part with the ~£80 afternoon tea is that, both the tea, the food and the desserts get unlimited refills. So it might be quite confusing at the beginning trying to order single items from the menu; instead, almost the whole menu is served as the first round. They even offered a new pot of tea with new tea leaves for the refill.

Poor job rinsing the water glasses, they smelled and tasted of detergent. Waste of money for ruined still water. Finished our cocktails and canceled our dinner order.

The pink afternoon tea was lush! The deserts was not only amazing but the atmosphere was beautiful especially for breast cancer awareness month.

It's decent. The food is okay relative to the price and portions. The food is expensive for what you get. Atmosphere is amazing due to the view if you can manage to get seated near the window. The service is polite and possibly a bit too in your face with very little substance. A lot of halal stuff and they do cater for allergy I would have still given this a 5 star review, but for a few things. 1 - there is one lady on the reception who on two occasions showed a nasty attitude. I think she has slightly died hair. But forgot, for my own sanity. We came here twice during our stay at Shangri La. On the first occasion she made a nasty face when I gave her my name. It didn't come across nice, but maybe it's her face. Than in the second occasion we came to our booking, on our booking it was clear we wanted a city view. My wife checked for a table she liked beforehand and saw it was free. The waitress was seating us in a quiet and isolated area. My wife wanted to sit on the other side of the restaurant. The waitress said there is no space, my wife said she did see 2 tables free, in the kindest way. The waitress had a outburst and said in the most tasteless way 'okay, show me then'. We showed her and she asked the people managing that area of the restaurant if the table was free and they said it was. That let me know the woman had an issue either with us, I hope it wasn't racism or just a rude person who should not be a staff at a high end place. 2 - the service is slow for afternoon tea. Extremely slow. If you ask for a top up it takes a long time for everything. Even when the restaurant is not busy. 3 - they did not do anything special for our anniversary. On previous occasions visiting here we got cake or dessert. On this occasion we got nothing.

Amazing place! The service is excellent, food was very good and the view WOW BREATHTAKING! I highly recommend.

Went there for a special marriage anniversary that we’ve been looking forward to for months. The location and the hotel itself is amazing with stunning views. But the service was below average I would say if we are talking about the prices they are charging. We were disappointed by the service as we had so many little inconveniences but no one from that staff was attentive enough to spot it or to correct it when it appeared. We were walked to a table near the window that was so much darker than the table next to us which was decorated romantically and we thought that’s for us considering that we informed them about our anniversary. We were given the dark table but they acknowledged our anniversary then. Other small things that let us down: E.g we booked an a la carte menu, but were given 3-course set menu. We came with jackets and left them on our chairs, no one offered to put those in the clock room until we asked for. We were served bread and butter after a table that arrived 10min after us. We were given a second time bread and butter but a lady dressed in black cleared off the plates and then brought them back realising that we want more bread and only then the lady offered to put the napkins on our laps. When the starters arrived the light on our table was soo bad compared with the next table and we pulled up our phones and 🔦 to take a picture of the food - again, no one spotted our little inconvenience. After that we asked to change the table as we’d like to see what we’re eating. After we finished our mains which took more than 1.5h to arrive since we stepped in the restaurant. After finishing the mains which were very delicious our table was cleared, but I had to ask Efean to come and clean it again as there were still some leftovers on the table. When setting the table, the lady provided us with spoons and one of them remained on the table until the desert came - no one updated the table cutlery correctly and finally gave it back to Efean when the desert arrived. For a £200 dinner we didn’t feel valued much and we are not super fancy eaters or to complain about as we’ve tried thousands of restaurants all over the world. Upon our departure Eafon listened to our comments and apologies on the name of team and we left a tip only for him as the others shouldn’t be in a 5*/1 Michelin Star Restaurant. Recommendation: please hire more staff and think about the furniture that you buy as they make or break a customer’s experience- I was with my knees in my neck the entire meal as their tables and seats are tooo small/low.

We visited Ting for an afternoon tea. The views of London were stunning, the selection of sandwiches, cakes and scones was beautifully presented. The tea menu was diverse and service was great overall. I felt the food could have been better with some of the bread being a little stale and the cakes lacking in flavour. Our service started brilliantly but I think our waitress must have finished her shift as the attentiveness of the staff significantly reduced towards the end of our experience. Overall we enjoyed our time and you’re mainly there for the view which was great. We were given a seat right next to the window so we were able to make the most of it!

A surreal experience! Explosion of flavors with an unforgettable view of London. They are on my list of unmissable restaurants to visit. Great place to celebrate a special date, like we celebrated our friends' daughter's 15th birthday. This special date will certainly be forever kept in her memory and in that of all of us who had the privilege of celebrating with her.

ordered the Beef Tataki for starters which felt undercooked, vinegar wasnt optional and didnt taste very nice, then ordered Gressingham Duck for mains which was a small portion and wok fried aubergine which felt plain and wasn’t able to finish and with both these starters we ordered rice which was fairly good. Finally ordered Soba-chocolate for dessert which was not too bad however it could be better. The a la carte menue sounds good however the menu we had been given was the 5 course and 3 course and both had limited options that didn’t sound appealing, the food was not appetising and i generally feel like the food let the restaurant down especially how much it costs. The drinks were not too bad but could’ve been better as there is a low option for non-alcoholic drinks. However, the service was amazing the server that was taking our orders was well mannered and amazing. And every other staff was very sweet.

The food here is lovely, spot on. The service really needs a lot of attention. We waited nearly 30 minutes just to be asked if we would like a drink and everything felt a bit disjointed. The worst thing by far though was their approach to allergy awareness. We emailed to advise we had a guest with a serious fish allergy, and the waiting staff asked whom the person was upon arrival. However, she was given a separated seafood starter (we were on the sharing menu) - how this could happen beggars belief, there could have been a serious incident had I not spotted the error, it really was unforgivable. With hindsight I should have refused to pay the service charge but I didn't want to make a fuss infront of my guests. I would return simply because the food is very good, it's a real shame that the service is so sloppy and poor.

Great venue, amazing view, competent sommelier… on top of great food!