Ting at the Shangri la Hotel in Southwark - Phone Number, Reservations, Reviews

The view was incredible. We got to see the London Bridge open and close which was really cool to watch. The service was very good even though it took us over 2 hours to complete 5 courses. The food was average or less. I would not recommend the restaurant due to the fact that the food was not worth the price we paid per person which was 115 pounds.

First and foremost thank you to the Chef Weronika for her perfect Wagyu A5. Thanks for Emil excellent and spotless service. Thank you to Giorgia the sommelier who were thoughtful and knowledgeable. Thank you Fidan, Alex and Renate for the warm welcome and satisfying service maintenance. Thank you Jing. Thank you to the chefs Ascanio for everything and to chef Manoj, and chef Bistra.

We had a celebration dinner at the Ting restaurant after my graduation on 6th September. From booking to dinner, I had a special service. Unfortunately, I could not get the booking app to work, but the person I emailed was extremely kind to book on my behalf. In the restaurant, we had a special window seat with spectacular views over London and looking at the Tower Bridge. Our host, Rahul was very professional with extra care to my parents as it was their first time there. I was very grateful for all the tips on the menu and extra treats that we had. The seabass dish was perfection. Thank you for chocolates and congratulations at the end of our meal. Well done Rahul!!

We went for the set lunch and I really couldn’t fault anything. I recommend arriving a little early so you can sit in the lovely lobby and take in the views on the other side of the restaurant. The set menu was very reasonable at £64 for 3 courses, including a glass of wine. Monday lunchtime was reasonably quiet so most diners had a window seat. The food was served as small dishes, and was relaxed and leisurely. Including coffee, we were there for over 2 hours. Our server, Moussa, achieved the perfect combination of discrete and friendly. We will certainly be back.

This is a beautiful place to have afternoon tea. The view is spectacular and the food was delicious. The service was very kind and efficient. Our server was Jing. She took very good care of us.

We had a fabulous 3 course lunch at Ting yesterday with great views. Moussa our waiter made our experience, he was attentive & had a lovely smile. 5/5

Celebrating a birthday with afternoon tea at TING, located on the 35th floor of The Shard in London, is an experience that truly elevates the occasion—both literally and figuratively. From the moment you step into TING, you are greeted by a sophisticated ambiance that combines modern elegance with stunning views of the London skyline. As we settled into our table, the panoramic vistas provided a breathtaking backdrop, setting the tone for a memorable afternoon. The decor is stylish and contemporary, with floor-to-ceiling windows that allow natural light to flood the space, making it an ideal setting for a celebratory gathering. The attentive staff welcomed us warmly, ensuring we felt special right from the start. The afternoon tea menu at TING offers a delightful selection of both traditional and innovative treats. We began with an array of beautifully presented finger sandwiches, featuring classic fillings like smoked salmon and cucumber, each bite bursting with flavor. The sandwiches were followed by a selection of freshly baked scones, served warm with clotted cream and a choice of delectable preserves. The scones were light and flaky, a highlight of the experience. The pièce de résistance, of course, was the exquisite array of pastries and desserts. Each item was a work of art, showcasing a variety of flavors and textures. From delicate macarons to rich chocolate tarts, the presentation was impeccable, making it almost too beautiful to eat. Each bite was a celebration of taste, perfectly complementing the fine selection of teas available. Speaking of tea, TING offers an extensive tea menu that caters to all preferences. The staff were knowledgeable and eager to help us choose the perfect blends to accompany our treats. Their recommendations enhanced the experience, allowing us to explore a range of flavors that paired beautifully with the food. Throughout our time at TING, the service remained attentive without being intrusive. The staff made sure our glasses were filled, and they checked in regularly, adding to the personalized touch that made the birthday celebration feel truly special. In summary, afternoon tea at TING in The Shard is an unforgettable experience that combines exquisite culinary offerings with spectacular views of London. It’s the perfect way to celebrate a special occasion, creating lasting memories in a stunning setting. If you’re looking for a luxurious and memorable afternoon tea experience, TING is undoubtedly a top choice that will leave you feeling pampered and delighted.

We went for afternoon tea and were sat in a corner with an excellent view. We’d arranged previously for one of us (myself) to have a gluten free tea, and they accommodated this, however the food really bad. I have had delicious gluten free teas in London before, but this one really missed the mark. All of the the gluten free food (except the sandwiches) was also regretfully vegan, which I didnt know until I started eating. They even brought me vegan clotted cream which tasted like harden coconut oil. We received great service from everyone except our server who didn’t explain how the tea worked, or what things were as she brought them, and was quite slow and unfriendly. Bad day, perhaps. Our scones took a very long time - and mine were not scones - just rock hard muffins. The actual teas were lovely, and again so was the view. Overall though, the value for the money was extremely disappointing. The only thing I enjoyed was the two-bite carrot cake. I will say that when I politely offered feedback, they gave me a small discount of £11, but with the water (no alcohol) my bill still came to £87. I would love to have that and my time back.

The views here are UNMATCHED. So beautiful and perfect during sunset. But man I have to admit, this restaurant as far and food quality failed miserably. Truly saddened that our last meal in London was not a tasty one. Very overpriced meals and underwhelming flavor. And I honestly don’t care if places don’t offer birthday desserts, but the currant jelly that was offered was sadly not very pleasant. But man the best place to see the city of London!

The food and service at Ting is brilliant. We visited for a special occasion and Chris took care of us. He provided a brilliant service from start to finish! The food was very nice, especially the beef tataki! And the views were amazing. We had a window seat and the whole evening was excellent and without any faults. We went for the 3 course meal and everything was nice and cooked perfectly. They also have non alcoholic rose which tasted good!⭐️⭐️⭐️⭐️⭐️

Fantastic views and surroundings. Definitely great for a treat but disappointing overall; the food itself should be much better (the sauce underneath the cod was way too salty). I've certainly eaten better Oriental fare at Wagamama's and other Michelin-starred restaurants.

Such a beautiful experience We went for my wife’s birthday dinner Jing was so lovely and we had very good experience and food

My favourite restaurant in the Shard with more open space, better layout and very cheerful service compare with others in the building.

Second-class service for my afternoon tea. Here are the pros: The complimentary peach & mint drink was wonderful. The egg and truffle sandwich was great, so I asked for some more. The view was stunning. I’m not good with heights, but I was still impressed. And now for the numerous Cons: As the only Black person in the space, I was worried about what kind of service I would get. And I was right to be worried. I was “forgotten” about several times by the wait staff. This kind of racist behaviour was so disappointing. I got to my table just before 1pm. A couple who arrived some time after me were served first. When the waiter saw me looking at them, he said I would get my meal soon, but I finally got food 30 minutes after I arrived. There was a musician and singer setting up a few inches away from me, but thankfully the music wasn’t loud. It was pretty strange that they were so close that the singer’s hips almost brushed the side of my head! In 2024, it is not right that Black customers are treated like this. I paid the same as everyone else there, but I was treated like a second-class person. This was supposed to be a treat, but I regret ever going there.

We came here for afternoon tea. The food is ok. The presentation is good and the dry ice for the shard patisserie is showy. The main reason to come is the view and that is not guaranteed. I’ve added a photo so you can see what it’s really like if you don’t get a window seat, which we did not. Without the view then it’s an ok afternoon tea for £78.

Although the setting was incredible, the service wasn’t what I expected for 15% added to the bill. The sandwiches were fresh, cakes were lovely but scones & carrot cake were disappointing.

Staff were really nice, helpful friendly. The view is nice. Everything is clean. Food meh, most dishes were tepid and did not deliver how the menu read. Disappointing.

We recently visited Shangri La Ting for afternoon tea. The food was delicious, and the variety of teas offered was impressive. However, I believe there's room for improvement in their service. The waitress seemed quite unhappy and was often angry, which affected the overall experience. Additionally, the food was served late, which was disappointing. If they can upgrade their service quality, it would make the visit much more enjoyable. For now, it's a place with great food but needs better customer service. The service doesn’t meet the expectations of a top world hotel; at all!

Solid 4 stars. Food is okay. Scones were a bit dry. “The Shard” dessert was a bit grainy in texture. All the rest were good though. Service could be better. I have to ask for certain items twice due to slow service. I asked for a refill of peach puree which never came. There’s so many to choose from and I ended up forgetting about that peach puree. My daughter requested for hot chocolate and we didn’t get it until the end when we already paid and signed the bill. My daughter actually forgot that she ordered the choco because she was already full but that’s beside the point. One should expect better service when you pay for so much. The view/atmosphere is definitely a 5/5.

Been there for drinks - Excellent service. Price below the average and probably one of the only few places in the city bringing some nuts and tasty olives with the drinks! Well the atmosphere and the view surely don’t need any comment from my side :)

Why doesn't this restaurant have Michelin Stars? It's absurd, because they clearly deserve it. Some of the best food I've ever had with stunning views of central London.

Ting is a fine dining restaurant located on the 35th Floor of the Shard building, adjacent to London Bridge station. We were greeted at the ground floor entrance and shown to the private lift which travelled directly to the 35th Floor. We were then politely escorted to our secluded table with a wonderful view over the East end of London, despite the rainy day outside. We were more than happy with this view, with the busy multi-lined railway below appearing as a giant Hornby or Triang railway set, for those old enough to remember such things :) Our first impression of the restaurant was that of space and height. It’s very open and, as a result, lacks a little in atmosphere. We had been gifted a 3-course lunch experience, so the menu had a limited choice. The menu could have been upgraded, but we were happy to choose from the lunch menu as there were dishes that we would have chosen from a broader menu. While awaiting our first course we were given home-baked sour dough rolls and anchovy butter, very tasty. To start, we both had the cured Scottish salmon, which was delicious, if extremely small. For our mains we both chose the organic stuffed chicken served with wild mushrooms, roast potatoes and sour cream, with sides of rice and broccoli. It was good, but not perfect. The chicken was slightly overcooked and had started to dry. Flavours were great. For dessert my wife chose the Soba-Chocolate dish which I tasted and found to be overwhelmingly rich. It definitely required some relief, fresh cream or homemade ice cream would have done the trick. The strawberry dish however was outstanding! Under the perfectly cut fresh, sweet strawberries you see in the photo is a crispy crumb base, topped with marinaded strawberries and that's a strawberry mouse around surrounding the fruit. They are baby white meringues atop the dish. Flavours were perfectly balanced, I loved it. Service was very good, attentive without being intrusive. The maître d'hôtel was continually checking on the quality of service. Drinks were expensive, but typical of such an establishment. Overall a 4 star experience judged on this price bracket and location.

We booked for afternoon tea at 12.30pm (opening time) on a Sunday. We arrived early at 12.15pm and were asked to wait in the foyer till they opened at 12.30pm. The foyer is really nice and has some seats. It's worth arriving a bit early to look at the views. Even the toilets have a lovely view! After we noticed others being seated, we go up to go in. It would have been a nice touch if someone had come to the foyer and said they were ready for us as this is a fine dining restaurant. We were placed at a table where all the blinds were down. Since people come here for the view I'm not sure why they were still down. It wasn't sunny that day at all. We asked if we could be moved to a table where the blinds were up and they did move us to a nicer table which was appreciated. If you can get a table on the NW side of the restaurant (left side of the restaurant as you walk up to it) you'll have the best views because you'll be able to see London Bridge, St Paul's, the walkie talkie etc. The NW side has Tower Bridge and East views and you can see the London Bridge train station below. We ordered our teas and then waited and waited and waited. Other tables who arrived after us were being served tea and also the afternoon tea trays. We queried the timings with our server and eventually about 50 minutes after being sat down we got our teas (one of the teas was the wrong one), and then 5 minutes later our food. Not sure exactly what happened but the staff seemed pretty rushed for most of the time we were there. The tea was nice but after having 1 cup the pot water had gone cold (to be fair this is a common occurrence with most tea pots in the UK). So I kept re-ordering pots after just 1 cup which felt wasteful. The staff kept trying to pour our tea as soon as it arrived without asking if we'd like them to pour it. I prefer a stronger brew so I think they should be trained to just ask first before pouring. Sandwiches were nice but nothing special, they could have done with being a bit more full contents-wise for more flavour. The sweet treats were delicious but all of them were on the same base biscuit which felt a bit same-same once you'd had all 3. They were beautifully decorated and made for a gorgeous photo though. The 'shard' dessert was so much fun when it was presented. And our server offered to take our photo at this point which was nice of her. Didn't love the flavour of it, it was a bit too much cream and chocolate and not enough cake for me. The savoury pea bun was weird. It's just mushy peas in a tiny bread bun. It was kinda bad. The veggie roll was tasty. The scones were brought out last and they were DIVINE. Whoever did these, well done! They were the highlight of the meal. Also the blackberry jam was perfect. I'd actually recommend asking for your scones to come out at the same time as the other food because by the time they come out last, you're pretty full already. The amount of food was great and we were offered additionally sandwiches but didn't need them. As far as decor goes, TING is a bit basic so don't come expecting beautiful tea cups and gorgeous plates. I think it's worth doing once just for the views. I think next time we'd probably try the other afternoon tea place in the Shard for a different experience. The staff were all nice despite the long waiting time. And they knocked off service charge at the end (which is sort of funny because it's like saying sorry, we'll knock off the tip, but our table wasn't planning to tip anyway).

Almost everything was perfect, the view is spectacular and a big shout out to our server Alex who was awesome! the noise level was pretty loud, thx to a big party that afternoon.

I'm based in London, and this would be the fourth or fifth time I've been to Ting. Three of us went. Total cost £1035. Unfortunately, it wasn't as good as previously, here's why: - They've since employed a lot of cheap 'external' labour. We couldn't understand what they were saying. Ting wants to present itself as a competing top restaurant with say a Michelin Star restaurant, and its prices reflect that. But at those restaurants, the waiters interact, know the food, explain it, and ensure you understand. In fact they try and improve your experience and make sure you remember them. But Ting's 'external labour' put the food on our table and walked off. No explanation, nothing. We were having the five course tasting menu. A few times we questioned our waiter as to what it was he was serving. He was short, with one or two words, and we couldn't understand him... and, well, as I said, maybe they get away with this because of the fame of the Shard and the views, but for prices matching Michelin Star, the staff they employed were not skilled and didn't want to be doing that particular job. I have nothing against them, it's just at £115 per head for the five course menu (excluding drinks), I had hoped to interact with the waiter, or at least have them explain what they were 'Dumping' on our table. Shame that when I asked for the wine pairing to go with their 5 course tasting menu there was none. I spoke with the sommelier, who went away, and came back saying that we could choose the 3 course standard menu where there is a wine pairing, or that she could pair wines for each course but at full price per glass per person. I explained that it was bizarre that they never had thought of a wine pairing for their flagship 5 course menu, and that typically wine pairings were 'discounted' so perhaps we could pay say £110 wine along with £115 food. Instead it felt like we had to offer an open cheque book to what was her 'full price' (unknown) cost per glass, and how could I agree to that without knowing what the costs will be? Hell, why was I even having to have this conversation and explain this to her, which was awkward, time consuming, and ended up being pointless. We ended up using the other second Sommelier more, who was nice and helpful, but still, having to choose each of our individual wine bottles because wine pairing was not on offer and something the first Sommelier couldn't sort out (jeez, if I was a Sommelier I'd be all over that and totally make it work. It's what you do, right?) It just wasn't the same as the 'old' Ting, the food service not being decent as described above, and no wine pairing, yet full price as if we went to a very good restaurant. I'd take the cheaper options here and soak up the view and leave. Don't spend lots of time and money here as you're not getting value, as Ting are too busy trying to save money, especially on their labour costs, but the cost to you is as great as Michelin Star. Instead go to a nice restaurant, sign up for the free Sky Garden visit, or visit Horizon 22 free, or The Lookout, free. Mix the two by visiting Ting and you'll be disappointed. DaveH. London City.

My friend booked us a table at Ting. We were offered the sharing menu which is priced at £98 per head. We had to request the a la carte menu, which seemed surprising that it was not offered alongside the sharing menu. Looking at the price of dishes, the sharing menu looked more economical for the 3 of us. The view was spectacular as expected in the Shard. The food is tasty and generously sized. However, the let down was the service, it took a long time between starter and the mains. There seemed to be a lack of staff despite being quite quiet on a Wednesday. I would say it is worth visiting for food but expect a long service.

Afternoon tea - great views and service. Beautiful location all around!

The experience is a 5 stars, the view is absolutely mind-blowing. But the breakfast was a 2 stars - well too expensive for what we had and quality of the products: toasts (not even from the bakery), fruits salad, a yogurt with muesli aside and apart from the yogurt which I don't understand (why not making a yogurt bowl with muesli and fruits in it ?). The yogurt was too thick with no flavor, nothing on top. We had no pastries while it was included in the continental breakfast. And the orange juice was really sour, I doubt it was mixed from fresh oranges.

The only reason I’m giving this restaurant 5* is because of a waiter called Alex who was attending the restaurant on Saturday 29th. Thank you so much for making my sisters wedding day one to remember. It didn’t start off well however. My sister and her husband arrived from the town hall after getting married and was greeted by a female server (didn’t catch her name unfortunately) who was hostile and simply very rude. She didn’t pay them any attention, didn’t humour their requests and didn’t even greet herself to the guests. She nearly ruined their whole wedding day due to her abruptness and rudeness! (My sister was wearing a white dresss and her husband in a suit so it was clearly a special occasion). She shut them down when they asked if there were any other tables and despite mentioning they are happy to wait for a better table - she was not interested. Instead her husband saw a table free, and asked Alex for help. Alex went OUT of his way to stop what he was doing, help them secure the table and save their whole day with his kindness. He greeted himself politely, exchanged smile and jokes, even shared special marriage advice which made them smile and happy. Thank you Alex for saving their wedding day and making it one to remember. We wish you all the kindness, happiness and success. You will forever be remembered and hopefully promoted for being so special. Ask for Alex!

The views from The Shard were stunning, but the afternoon tea did not match up. Service was very slow throughout. Some of the sandwiches were less than delicious. The salmon one especially smelled very fishy. Cakes were good. We were disappointed overall.

Today, I went to afternoon tea with my husband for my birthday. The view was great. The service was well below expectation. The waıtress who was describing the food at the afternoon tea wasn't sure about what she was reading and quickly read something and left. An eyelash came out of my sandwich and they asked us for an extra sandwich. We didn't want it either. The sandwiches were very simple... We asked for a new plate and they forgot to bring one. It took a long time to make eye contact with a waiter because no one was looking at us. As a pastry chef, I can say that the desserts didn't wow me, but they weren't bad. We came for the first and last time. We will not choose again.

A debacle. This restaurant has enough staff to theoretically enable a special luxurious experience. Unfortunately there is a kind of chaos here. It's really just average. The waiting times are ridiculously long. And you don't understand why, because there are staff everywhere who are running around wildly in circles. We were very disappointed. P.S. The "Shrad cake tastes terrible" (sour)

This was really disappointing. The staff and servers were very nice, and the view is amazing, but we ultimately pay for the food, and we were ok with that but it did not meet expectations. We went for afternoon tea, which is one of the most expensive options here. The savory bites included a salmon sandwich, but the cucumber in it was old and plasticky. The roast beef and egg sandwich was okay, and the chicken curry was good. Unfortunately, the sweets were not impressive and felt stale. While the tea was good and the smoke presentation was fun, and the scones were warm and fresh, I definitely would not recommend it for afternoon tea. We couldn’t finish half of our food, and considering the price, it’s a big no. For two person afternoon tea without champagne or anything more it was 188 pound!

Fantastic views and interesting cuisine - it was great discovering previously unheard of wines... Thank you to our French-speaking waitress for the fantastic service and kindness, this was a truly great experience

Stunning views, delicious dining experience, excellent service! Impressive place.What a memorable experience here at Ting Shard❤️

Went to treat myself with a breakfast after my gym session, thought I would make it extra luxurious keeping in mind that this one would cost me about 40 pounds(!) However, the options were quite a dissapoinment. For starters, I wanted to have a trafitional Brittish breakfast, however that ”section” of the buffet was rather small compared to the middle eastern and Asian one. There was baba ganoush and lots of vegetables on the middle eastern section, and the asian one had chicken dumplings and miso soup among other things. One would think that the hotel primarily caters to people from these regions. I am not a fan of oriental food, but I dont eat pork, and that in itself limited my options when it came to meat. I was offered chicken sausages instead of pork sausages. The pancakes were as small as the palm of my hand and were coated with vanilla sugar. If you wanted ”real” pancakes, that would come with an additional cost of 20 pounds! The porage and youghurts were sweet. Not the best options for diabetics I would imagine. The bread options were limited, there was one loaf that I could spot. There were meat slices to the bread (chicken, turkey) Lots of less healthier options like croassaints muffins etc in excess. The tea you had to order and wait for, which was a bit annoying to me since I like to make my own tea. I would personally visit local cafeterias and save my money for something more priceworthy.

We went for afternoon tea to celebrate my mother's birthday. All the staff were amazing; they provided the best service.

Very nice dinner for my wife's birthday, doing the romance in the cloud package, and adding some Mojitos and Kir royal to it. Pretty nice view from the Ting restaurant. Could see Tower Bridge and even the city of Croydon very far away ! 5 course tasting menu was very poetic and of good taste. However, be warned, it's for the culinary and taste experience only. If you want to eat food and be full from it, please order a la carte menu. Waiters were good and attentive. The only small issue is that the lamb rack was a bit too rare, so we sent it back and it was cooked better afterwards. Overall great night to remember!

Beautiful way to enjoy the views from the Shard! Nice afternoon tea selection and accompaniments. Great service.

Had a wonderful High Tea at Ting. The food and selections of non alcoholic sparkling and drinks are wonderful. Big thanks to Yemi for her warm welcome and hospitality at the reception. To Helga for going above and beyond in recommending and presenting all the food and drinks. Her knowledge of the food and drinks are amazing. You just have to trust her and you’ll have the best selections specially for the tea and drinks. The food is average. The window table is a plus. A memorable experience.

TING is inside a five star hotel. But their service at restaurant reception desk is really ONE STAR! Or even LESS. We booked afternoon tea 2 weeks ago. When I got there on time according to our reservation time, the whole restaurant was more than half empty. One of the girls at reception desk put us at the worst table in the whole restaurant. There is no view at all and close to the noisy hotel lobby. I then went back to the reception desk and politely requested to change a table has view or at least somewhere far from the hotel lobby. The same girl told us there is no other table available! I immediately pointed out a table which is available and can fit 4 persons (we are group of 4). She said that table is for SEVEN PEOPLE! And she can not give that table to us. I feel shocked and asked her how she can fit 7 persons at a table for 4! She said there is another 4 persons table next to the table can fit another 3! So her reason to refuse my request is 2 separate 4 persons tables, they can only give it to a group of 7 (I do not know who taught her math at school) and not to 2 groups of 4! Again, I am completely shocked by her explanation! This is the service we got at a very high end restaurant in a 5 star hotel! I was planning to have this afternoon tea with my family. It should be a wonderful experience. But after the girl gave me this rude and unacceptable reply. I completely lost my mood to enjoy this afternoon tea and my trust to the service from this restaurant. I decided to walk around by myself and try to find table for us at a more than half empty restaurant. Then I found out there were even table for 4 by the window and other tables for 4 away from hotel lobby! I then go back to the reception desk to request a conversation with the manager. The manager understood this was their fault and immediately said yes we can take that table by the window. If the restaurant is full, I can understand why we get a bad table. But the restaurant was more than half empty! When we got the bill, they even charged us 15% serving fee for the afternoon tea. With this kind of terrible and ridiculous experience, I do not understand what service I am paying for! I believe Shangri-La should kick them out. They ruin the Shangri-La brand image! Why 5 stars hotel can allow this kind of behavior inside their building! By the way, the manager knew what happened and she never showed up again to apologize to us! Please really be careful if you want to book an afternoon tea here. Please also checked online review before you book. There are many other persons’ 1 or 2 stars review about their service. I guessed this happened all the time. The overall review for this restaurant is only 3.9! I should really check the reviews before my family decides to book this one. There are lots of good restaurants and afternoon tea places in London. You always have many other options. DO NOT TRY THIS ONE unless you have other choices!

This is a fantastic place! We arrived late in the afternoon, early for dinner. Decided to have drinks before dinner, switched to tea, and stayed for dinner. Everything was top quality and the flavors were interesting and amazing! The service at every level was absolutely top notch. Giannis, who seems to be one of the managers, was also extraordinary. For the afternoon tea there was a live singing, and needless to see the view was amazing! We will definitely be back.

Amazing view - that’s it. Food was good, but def not worth the money spent (100+ per person). Atmosphere is nowhere near expectation prior to booking this place, could hear the loud radio music from the bar right next to it, dirty carpets, chairs and tables didn’t feel like a reasonable priced restaurant you pay for - felt like as if we were on an old cruise ship. 3 different waiters doesn’t provide any kind of comfortability and calmness. Wouldn’t recommend to anyone unfortunately.

Great food, amazing service, great view.

We went to the ‘Bees in Bloom’ afternoon tea at Ting and it was absolutely blooming amazing! Savoury components were delicious and the decorative dessert parts were stunning. They not only looked stunning, they tasted amazing as well. Staff were friendly and efficient. Our waiter Freddy was lovely- attentive and very responsive. Stunning views- had great views of Tower Bridge from our table. All in all was great fun. Would highly recommend the experience

Beautiful and delicious afternoon tea here for a birthday. Yassin looked after us so well and was very knowledgeable about tea pairings. Each member of staff was attentive and efficient. The views are stunning, and they were so accommodating of our buggies and infants. 10/10

Waitress was really polite, but lacked menu knowledge. Sommelier came to the table who also lacked knowledge. The food lacked a flavour punch. The beef was amazingly tender. Do not go for non-alcoholic wines.

First time going here and must say it was absolutely amazing. Staff were super friendly and the afternoon tea was to die for. A massive shoutout to Jenny for the amazing service probably one of the best experiences I’ve had. Will definitely be coming back!

Afternoon tea at ting. Views of London are obviously the first thing that wows you but the service was fantastic. Everyone was so polite answering attentive. Good selection of tea. Food to be honest was ok. Sandwiches were pretty average and the bread was a bit dry. Worth the visit for the view and service. Loved the view from the toilets

Impeccable service with friendly wait staff but removed a star for the Asian breakfast. I just can't recommend this to anyone. Everyone going here will know it'll be expensive at £40+ but the food was just not great for me. I didn't dare touch the black fermented egg though advised it's a delicacy. I regret not doing the normal buffet and hope to get a second chance one day because the staff are fantastic.

Unfortunately the Afternoon Tea was really bad - Bread from the sandwiches were stale and way too much butter! Usually would order extra sandwiches at other places but not here sadly. The sweet desserts were nothing special also and scones were abit dry :/ Little slow on the service but friendly staff.

What a wonderful place to dine with your close friends ..

What a fantastic place! My wife and I arrived late in the afternoon early for dinner. Decided to have drinks before dinner, switched to tea, and stayed for dinner. Everything was top quality and the flavors were amazing! The service at every level was absolutely top notch. Giannis, who seems to be one of the managers was also extraordinary. Of course, the views are amazing! We’ll be back!

Friendly and professional staff. Very well done meal. Facilities were what you would expect with fine dining. Dinner was served on time and the host was very attentive. The view of London at sunset on a warm day helps with the experience.

Stunning view, excellent food. Atmosphere ruined by a cackling pissed woman two tables along who did nothing but shriek at the top of her voice with laughter through 4 of our 5 courses. Genuinely never had this experience, and at a cost of £330 for the meal, it was not an experience I would risk repeating if she was around. Entirely selfish behaviour

The only thing decent was the views: Seriously uncomfortable chairs which are not designed to be dining furniture. Food was bland, no seasoning- very disappointing. Spent £300 on a one course meal for two with two bottles of their cheapest wine. Would not recommend. Far better restaurants in London!

Visited April 19th would be my 2nd time coming to The Shard for breakfast. Though a bit pricey, you absolutely cannot beat the view of London plus the food was superb. We had the Breakfast buffet...definitely a must. The waitstaff was very attentive to my coffee needs.

Was bought an afternoon tea for a gift. The restaurant is lovely with amazing views and the staff are attentive but the food was not great. Four little finger sandwiches which had virtually no filling in them. We opened them up to search for the egg or the smoked salmon. They just seemed to be paste. The cakes, including the centrepiece cake were basically mousse. They looked great though. The scones were tasty though.

Celebrated our anniversary with afternoon tea and it was an unforgettable experience! The panoramic views of London from our table were breathtaking. The tea selection was exquisite, and the assortment of sandwiches, scones, and pastries was both delicious and elegantly presented. The service was impeccable—attentive and thoughtful, making our special day feel even more luxurious. Ting offers a truly spectacular setting for a memorable celebration.

Afternoon tea was fabulous, staff were welcoming and attentive. Jennifer was so bubbly and happy, it was nice to see smiles on staff. We were grateful for the best seat in the house to celebrate my mum's 68th birthday. We had a great time. Thank you TING!

Some confusion over which breakfast option we had chosen but Mathius was very helpful and sorted us out. Good food with amazing views.

Good food, well presented, nice atmosphere, very helpful staff. Parking available. Annoying TFL has decided make the approach road one way.

Eat Somewhere Else! The view is spectacular, but the food is horrible. The restaurant was beautiful, but the carpet was disgustingly dirty. I got the 5 spice beef and the quality of the beef was poor. It was stringy and fatty and practically inedible. My wife got the Tamarind prawns and it tasted like a $14.99 dish from my local Chinese restaurant. Very mediocre. We split the Malaysian fried rice which was also very mediocre. My bill was $350 American dollars. Worst money I have spent since I have been here. If not for the view this place would not be in business in my opinion. The food was that bad. I was also approached in the bathroom by a random person who asked to take my picture - that was weird. Our waitress was very nice and professional.

Really great ! Super fun to do as a family! It’s good, everything is fresh and attentive staff, we really appreciated it and we will come back 🙏

Went for the champagne afternoon tea as a belated 40th birthday treat. Absolutely stunning! Service was impeccable, food was outstanding. Usually the main dessert item is a chocolate and honeycomb Shard however as it was Easter, it was a cheesecake Easter egg. Views were wonderful, we were lucky to go on a clear day and see across the city. Wonderful way to celebrate a milestone birthday!

I love this place besides great view & food, it's because the fantastic hospitality has just kept me coming back! Big thanks to Senior Supervisor Jing 😊 She's so lovely always so friendly, super attentive & making me feel so looked after. I've been enjoying the best service which makes Ting such a top tier restaurant in London. I've been here for lunch, dinner & today I'm celebrating my birthday here 🎂 If u r in London this restaurant is definitely much recommended 👌🏻

i hardly understand the bad reviews for this restaurant. the food was fresh and delicious, the servers were kind and attentive and the views are incredible. although the food is on the pricy side, i do believe that you get your moneys worth. would recommend!

Had tasting menu with my wife to celebrate a birthday. The only positive was the view. The waiter initially tried to dissuade us from the tasting menu- bizarre. Food came out at best warm due to distance from the kitchen; quality and flavours nothing to write home about considering the price. No standards or dress code being followed at all. Not the experience we thought it would be.

De Afternoon tea bij Ting is echt heel erg goed. Het personeel was heel erg vriendelijk en behulpzaam. Het uitzicht was fantastisch. London aan je voeten. En dat met heerlijke hapjes. Het is geen goedkope activiteit, maar zeker de moeite waard. We zagen behoorlijk wat negatieve beoordelingen op internet voorbijkomen. Wat ons betreft écht volledig onterecht.

Went for my birthday, staff were very considerate and very professional! Did get a few stares which caused a little discomfort but the food, views and atmosphere made up for it. Would go again next time in London ✨

Absolutely amazing view!!! We thoroughly enjoyes our visit, from service to food qialuty and obviously the great views, overall amazing visit!

Went for an afternoon tea experience today and it was amazing. Top quality sandwiches and pastries. The lovely Carmelita made sure we had everything we needed, even walked us around to find the best spot for photos. Thank you so much

Honestly, completely not worth it. So many other locations that provide a better afternoon experience. We constantly had to chase down our server as it seemed although they had servers standing around, none of them were actively taking notice. We asked for a side of fries for our little one, which never arrived even after chasing a number of times. The food itself, felt pre bought but just presented in a decorative way. If you’re going to charge as much as you do for this and include a service charge in the bill, you’ve got to earn it. Neither the food or staff was worth the cost. TLDR: go somewhere else

I recently dined at Ting restaurant in London and was captivated by the million-dollar view it offered. The food, especially the belly pork dish and seafood pasta, was exceptionally tasty; however, the drinks did not quite hit the mark. Unfortunately, the service was disappointingly slow, with a noticeable delay in drink orders for our party of three, disrupting the overall dining experience. Despite this, the experience was still worth it due to the stunning view and delicious food. There is definitely room for improvement in the service department. On a positive note, the hostesses were welcoming, helpful, and displayed a great attitude throughout our visit.

It was a strange one really. Good & bad points but overall i felt the place deserved a four rating. The view speaks for itself. The initial service was a let down but once seated everything came good. Although i thought asking three times if i was enjoying my bread roll was a bit over the top lol. The food was lovely and even though you don’t appear to be getting g much the quality comes through and you are really full. One tremendous thing my wife was served the cod as a main, we commented quietly to ourselves about the portion size the next minute a manager approached and said he would be serving another main to my wife! We said it was ok but he insisted. An example of great customer service! One thing i thought £25 each for a cocktail is a little on the steep side even for an upmarket establishment but hey i’m a Northerner after all 🤷‍♂️

Obviously, if you're coming here for the view then the restaurant certainly does not disappoint. We did the afternoon tea and felt it left a lot to be desired. The ambience and the food presentation were the strongest points while the quality of the food itself was O-K. The pastries/desserts all had the same texture, just different flavors and the sandwiches were not particularly unique. Overall, it was a so-so experience.

It goes without saying that the view from this restaurant is something special. The food was also an experience, we went for a three course lunch menu with a glass of recommended wine. I am always worried I’ll leave hungry when visiting restaurants in this price class, but this was not the case here. I would highly recommend going here for a romantic lunch.

In summary, the experience was poor (bordering on extremely poor). A couple of points to mention - 1. Service - we were left waiting a long time when we asked for some tea (10-15 minutes) by the time it arrived we finished our cakes. We asked 3 different people for it but was ignored (they said it was coming but it didn't) 2. Food quality was not good, particularly the sandwiches - the bread was dry, and portions were tiny. 3. Food quality - we were advised to let them know when we wanted the scones and they would bring them out hot however they were just brought out when we wasn't ready for them very early on and they were cold and dry. 4. Shard Desert was inedible - the consistency was awful and had too much cream. 5. Finger cakes with almonds were also dry and just awful. Overall experience was disappointing, having experienced several afternoon teas unfortunately this is one of our least favourite. For £80+ per person, just not worth it. Only positive is the setting is beautiful. Hope they can improve their customer service and food! Update - customer service replied and offered 20% discount next time but to be honest we were so disappointed we won't be coming back again soon. Hope to try again in the future as the email seemed sincere.

Just left Ting in the Shard. Wanted to review while things were fresh in my mind. Service was shocking. Food was slow, 1hr between courses? and tbh I can’t say any of it was outstanding! Perhaps the chocolate on my partners birthday pudding! Overall we’d never go back and have had far better fine dining experiences elsewhere. So let down as this was a voucher we had for our wedding gift and it was a waste of all that money = £300! Felt sorry for the waiters who did try and compensate for the wait.

Waited 40 mins for 2 drinks which were £45, was offered olives on the house which never came. Very much forgotten about.

Carmelita was super accommodating to us, as well as the rest of her team. We loved the experience and hope to come again 🤍

Went here for a business breakfast with a colleague. View was outstanding, excellent service and while we considered the buffet we went a la carte as neither of us was hugely hungry. I had scrambled egg and smoked salmon plus orange juice and tea - all in the food was good but pricey for size. Probably should have stuck with the buffet!

The guy at the front said there was no space available but then after forcing my way up I saw basically every table was open. Discriminatory practices.

The lunch was depressingly underwhelming and the service felt armature. Simply paying for the view and being in London. The views were beautiful, they were well staffed but it felt unorganised. We were seen to by 4 members of staff yet were only offered drinks once after we finished our first round. In fact the member of staff just said oh water would be fine and brought us tap water... was rather peculiar. In regards to the lunch menu, it simply tasted boring. I wouldn't recommend this place for their lunch menu.

Title: Caution Advised: My Afternoon Tea Experience Check the reviews! Recently, I had the opportunity to book an afternoon tea at a renowned establishment, which was advertised at £89 per person, including a glass of champagne. The allure of enjoying a refined afternoon in such a prestigious setting, coupled with what seemed like a reasonable package, was quite appealing. However, my experience was marred by unexpected surprises and charges that I believe future patrons should be aware of. A week before our reservation, we were sent an email detailing the champagne brands and their prices. Unfortunately, this crucial piece of information was not provided to us on the day of our visit. ( Note I have seen other reviews that have said the same) Upon enquiring about our champagne options, the hostess informed us that the afternoon tea was £79 and with a glass of Dom Perignon it was £89. This matched the price we remembered and was a delightful surprise until a change in staff led to a shocking revelation at the end of our service. The bill presented to us was nearly double the anticipated amount, totaling £150 per person. Confronting this discrepancy was not just embarrassing but also frustrating. The management's response was to attribute the misunderstanding to our failure to consult the previously emailed menu, despite the misinformation provided by their staff. As a gesture of goodwill, they offered a minor deduction from the bill, which did little to alleviate the situation. This experience left me feeling taken advantage of due to the establishment's opaque pricing and communication. I urge potential visitors to be vigilant and confirm all details, especially regarding upgrades and package inclusions, to avoid similar situations. While the setting and the tea itself might meet expectations, the administrative practices and customer service response to genuine concerns could significantly detract from the overall enjoyment of the afternoon tea experience.

This review is for Afternoon Tea at Ting. Five stars for the view and gorgeous hotel but the actual tea is below average. Dry ice is used to make an interesting presentation. The savory portion was a boring selection of finger sandwiches. The sweets were cute but were similar in taste. Service was very polite but we had to request a change in tea and there were no further inquiries for additional selections. At 100 pounds per person to start, it was a disappointing experience.

Lovely view, service was exceptional and the food was delicious!

My spouse took me to Ting for my birthday in 2023 and the best thing about Ting is the view. They have spectacular views of London. The service is also great but when it comes to food, drinks and price- this is where they lose stars. The menu is Asian in cuisine but leans towards American Asian side. The food presentation was lovely and decorative but the taste was subpar. The drinks were also quite disappointing. I got a whiskey sour which was nothing spectacular and rather sweet. We spent about £300 and I left dissatisfied. I would recommend Ting for maybe a quick drink or maybe their afternoon tea is delectable (I haven’t tried it) with a wonderful view but not for dinner.

The food and the service were outstanding as expected.

We had a reservation at Ting on 16th March at 8pm as part of an overnight stay at the Shangri La hotel (which is incredible and should not be implicated by this review). On arrival at Ting, we were immediately uncomfortable as we were led to a table next to a family with noisy children - we asked to move straight away and our waiter advised he would check with the manager and let us know. In the meantime, we asked for a bottle of the Reisling we had drunk earlier that day in the sky lounge. 15 minutes later the waiter returned to say that we were unable to have the wine we requested as it was a different menu, which was understandable but we were unsure why it took 15 minutes to advise this. Meanwhile, the young children next to us continued to make a noise and we reminded the waiter that we were unhappy being surrounded by noisy children at this time in the evening and wanted to move. 10 minutes later he returned to advise the duty manager had advised we could not move. At this point we still had no drink and were becoming increasingly disappointed - this trip was intended as a special celebratory weekend and the service didn’t reflect this. We asked to speak to the manager but this further escalated our disappointment when she arrived and quickly disregarded our request and spoke to us in a rude and dismissive manner. Her attitude was a disgrace she desperately needs some training in customer service- we were shocked to be met with such discourtesy in a 5* hotel. Eventually we were reluctantly moved to another table and the manager was once again dismissive, advising us that it had not been possible to move us sooner as she didn’t have a window table. I questioned this as a window table had not been requested- we simply wanted to move away from the children next to us - it became clear that she had wrongly assumed we were asking to move to the window, which was not the case. Had she taken more time to understand the issue she could have easily avoided the situation. We hoped the move to a quieter table would improve the evening, but once moved the service declined further and we questioned whether we were being ignored for ‘causing a fuss’. An hour in and some food eventually arrived - it was placed in front of us with no explanation of what it was, so we weren’t sure what part of the menu we were eating (we had a 5 course tasting experience). We’d also run out of drinks and weren’t offered further refreshments. The food was nice, but plates then remained in front of us for a long time before being cleared away. Another 10 minutes passed and we continued to be ignored. After over an hour in the restaurant we’d had one very small plate of food - we were both starving and decided to leave as the whole evening had become unpleasant. We spoke to Bruno on the front desk right away and he was extremely sympathetic and helpful. He tried to get us a table in another restaurant but being a Saturday night concierge advised we’d likely have to wait. We therefore decided to have room service. However, the way Bruno handled the situation was commendable. Overall, Ting was a huge disappointment. We had been celebrating a special occasion at one of the most prestigious hotels in London, and ended up going back to our room hungry and devastated. It wasn’t what we had anticipated from the Shangri La and sadly tarnished our stay, which is a shame because the rest of our experience was incredible. Ting really does have a lot to answer for and other reviews suggest there’s a lot of work that needs to be done in order to bring it up to the same standard as the other bars/restaurants at the hotel (which were all exceptional).

Hi, service was fine only one thing what we did not like that we been waiting 1h 15min our food. I believe when pay more than 400£ for your dinner you want 5 stars service, especialy when you are with 2 kids in the restaurant. All the rest was good.

Went to this restaurant to celebrate my wife’s 60th birthday. At the start the waiters said happy birthday but after the meal no courtesy cake to celebrate her birthday. We had 3 different waiters not knowing what was ordered and was delivered. For cost of £79 per person for afternoon very poor service and food was ordinary - not worth it. We had to ask for refill of sandwiches when plates were empty! I would Not recommend this even though they have good views not worth it. Avoid at all cost!

The waiter needs more training. He lacks BASIC knowledge of the menu, and has to argue. Rude, unprofessional, unknowable is three words how i describe the Ting experience

Don’t waste your time and money to go to this restaurant people , cold food and ignorant staffs, only one member of staff was good he didn’t ignore our request his name is Matti.

This was a fantastic experience. The service by staff was and had such a professional and friendly approach that made our experience unforgettable. The cuisine was out of this world and we will definitely be back.

Ting is a special way to start the day. The views are stunning and the restaurant setting is lovely. As it was my friend’s birthday they gave an extra treat to celebrate. The service was relaxed and friendly. We were however disappointed by the food quality. We got the continental breakfast and pancakes to share. For the prices on offer, I would expect excellent quality on both counts but they were average at best. The pastries seemed store bought rather than freshly baked. We asked for them to be changed up as they arrived cold and fairly stale and were given a warm batch which were better but still fairly average. The pancakes were ok but not up to standard either. Basic and not fluffy. I’ve had breakfast at Ting in previous years and the food quality has previously been excellent so it was a disappointing drop in standard. Nevertheless we very much enjoyed the setting and ambience.

Fab food and service with outstanding views. The place is very special

The whole experience was excellent and enjoyed all aspects of it ,probably for me it was the service I enjoyed the most everything at the right level both professional but friendly and warm

The food options are very skewed. I remember their menu used to be better 2 years back. The special birthday celebration cake is a waste of money and only looks nice.

Excellent food and great service. The venue is spectacular. The drinks are expensive but no more so than other five star restaurants. We had the 5 course tasting menu and every dish was perfect.