Tim Hortons in Eden

Me and my friend called in for breakfast on Monday 20th October it was 11.35am and the man at the counter siad breakfast was finished , we have been later than that before (1pm) and were served breakfast. It states on the website that it breakfast is on till noon, and the man at the counter was very rude and lacked manners.

Chicken sandwich shocking, didn't look like that on the screen when I placed my order. And the Lattice Fries were cold, never again.

A good change for us, enjoyed the food and refreshments. The place was very clean and seating was comfortable. Service was a little slow but the staff were lovely and helpful. Gonna stop there again 👍 especially for loaded fries 😆

Service was excellent but the food was kind of rubbish. Just cold.

You get what you pay for with this store. It was late at night but they made me a fresh burger when they got my order wrong so can't fault this. Staff aren't the best with customer service, however it was OK.

Never been before food was expensive and seemed small

Here today at Tim Hortons Penrith for a refuelling of lovely burgers and doughnuts.

Mama you were excellent. Above and beyond in your service . X The drink was lovely and the chat even more needed. And the hug was special. A massive thank you on Friday 6th September 24. Monday I'm ok xx Thank you . I will see you soon weather permitting X

On first impression it wasn't great let alone good. The car park had a lot of rubbish on it and i thought the Americano i had was mediocre at best. However the member of staff that served me was polite and helpful.

Tasted like boiled burgers. Filthy place.

Clean, tidy and nice staff. My only annoyance is it's card only, will not accept cash.

First time trying Tim Hortons. Prices were similar to other fast food places. It was a nice change having the lattice fries and the burgers were value for money. The strawberry milkshake was delicious 😋

Decent food for a quick stop off

Food was good but considering the wait time I was a little disappointed that it wasn't hot (just warm).

Great interpretation of the Canadian shop, hoping they bring over the Steak Biscuit soon

Food and atmosphere is great. The best part are tea and coffee. Both taste exceptionally great and are served super hot

When I first tried this place they got it so wrong. The food and service was shocking. But I’m glad to say they have massively turned it around and has been exceptional last 2 times.

Lack lustre atmosphere, indifferent staff and cold food. Not for the first time (different branches). Was late evening and we had little choice so thought we'd give them a go again but wish we'd not bothered. If they can't provide good service late evening the just don't open.

Randomly found this place on a road trip to Scotland. Excellent coffee and pancakes with bacon for 4.79. Couldn't believe it.

Ordered ice French vanilla but had coffee in it... asked them about it, but no help

Great experience friendly staff quick service

Good food, very clean and very welcoming staff. Good place to relax for a bit.

Pretty average experience, not great but not terrible. The chap on the driveway though was shocking, rude, short and unhelpful. The food was basic and bland, kind of felt like they’d got the food in from Asda smart price range and stuck it in the air fryer. The Timbits were also pretty lame, we ended up throwing most away. Fairly expensive too. Only reason it’s getting 3 stars is the drive through was quick and the kids liked it.

Wednesday lunchtime visit was very disappointing - the entire dining area was a mess - tables uncleared, messy floors and overflowing bins. I commented when collecting my order (made using very impersonal touch-screen ordering system - Tim Horton would be turning in his grave) that i was disappointed at the state of the place and the response was something like “so and so is on lunch break”. So and so must have been on a lunch break since morning opening looking at the state of the place.

The food here is pretty good, although maybe a bit pricey however that seems the norm for all fast food restaurants now. I've been a few times and tried the lattice fries, chicken burgers, frappés and wraps and would say they're all decent! The customer service is okay, but nothing special, and the last time I went I wasn't given my drink with the meal however it was made for me when I pointed it out. It's also easily accessible from the A6, M6 and A66.

Staff was incredibly helpful when there was an error on the self-service machine. Made an amended with no fuss and ensured my transaction process was smooth and satisfactory. This I really appreciated after a long day of travelling, so thank you. We love the doughnuts, so always a favourite stop of ours when travelling in a Tim Hortons direction.

Great quality food and reasonable price, really quick service

Have been in other Tim’s this was the worst 🥴 no clean tables toilets disgusting drinks sat on tray for 20 mins before food was ready (asked for fresh drinks which were provided after we had eaten food) food warm not hot but having waited 20 mins for it couldn’t be bothered to moan . No where near standard of usual Tim’s We were there at 1015hrs

Just another McD,s in disguise.

Excellent service and tasty food.

Nice restaurant, helpful & friendly staff, great atmosphere! Still miss the hot dogs though 😔 and the cola cooler 😔

Ultra clean. Friendly staff, good food.

Great food, very quick service and stuff we're helpful

Handy fast food, wanted to be more heathy and low cal options available. Great coffee. Good place to sit and work for a while with coffee and chicken strips :-)

Great food, good staff and quick service.

The food was very nice and the atmosphere was great and it was cheap for the quality of food! Overall a great place to eat

Fast service and good food. Spacious restaurant.

Excellent service every time I come here. Highly recommend this place, friendly and very helpful staff.

It’s nice here spacious. Staff really nice and Anthony very helpful and attentive

Really nice people and fast service

First time at Tim Hortons. Enjoyed everything we ordered. Very varied menu. The Tomato Ketchup has to be tasted to be believed👍

Large french vanilla 3 x espresso shots🔥🔥

Good coffee good food, just what you need.

Usual fast food restaurant. Food was to be expected but the cleanliness of the restaurant was shocking. Non of the tables had been cleaned, and the floors where full of food and spilt drinks. Only a handful of customers in. Put me off returning.

Nice coffees, frappes and doughnuts, would recommend the iced French vanilla latte.

Really welcoming staff. Great food. Very quick service! Loved the burgers, wraps and doughnuts! Definitely recommend it

Was at the drive thru on Thursday morning (20 June). Such a lovely chap served me - super kind to my wee dog and was so cheerful. Thank you!

Needed a Tim hortons food and drinks are excellent

Shocking No donuts And only cash

Great food, delivered fast with really friendly service. Also spotlessly clean. Will be back.

Best breakfast we have had in a long time. Great vegetarian options too and the coffee was delicious! So much better than any other fast food restaurant. Highly recommend

Nice people, food is great. Prices could be a bit better but compared to any other franchise is not the worst offender.

Polite, fast and efficient. Food was nice and restaurant clean.

Burger was mint, donut was nice 👌

Great food, great staff and good coffee. Good Canadian import.

Typical UK standard toilets poor standard of cleanliness.

Surprisingly the chicken sandwich with that potato patty thing was delicious and hit the spot!

Food was good but guy on desk was very rude I was checking the menu as I had not been here before and he asked about 3 times was I ready to order I told him no not yet then again he asked about 20 seconds later tbh iwont use that place again and the toilets were filthy and that was the whole family that was completely disgusted honestly won't be back

Great place for a breakfast with value.

A fantastic place for breakfast on the way to and from Scotland, grab a drink and get a hash brown for 50p and a solid breakfast for another 50p, honestly the food was really good and the interior isn't typical of a fast food place giving it a bit more style.

Typical fast food place, nothing special, donuts were expensive so chose not to purchase. Ordered via the indoor app, watched staff pack our order which they handed to us with very little interaction at all. We ate in an area provided outside which was clean.

Becoming a biker meet as of late, plenty of parking and those Oreo ice capps are something else!

fast speed of service, wonderful taste in food. Specifically Marshall the team member had great customer service, was very kind, very welcoming will definitely come back again.

Came for the coffee, stayed for the Donuts. What more could you want

No atmosphere, lattice fries were limp/floppy and cold, burger was smushed, strawberry shake was mostly ice.

American style coffee doesnt work i.e. frothy weak coffee, just like Starbucks. Needs to be double shot coffees like in Australia and NZ. Cabinet food was all very high sugar American style doughnuts etc. No low sugar savoury options

Good spot for a great coffee and decent for the money burger.

The food was ok although only just warm which was a little surprising as there were only 2 other customers in the whole building. There were 3 staff on duty. We could not find a single table that was clean, there was food on the floor rubbish on tables, maybe they had been busy? They certainly weren't when we were there. The toilets were absolutely disgusting!! I was taking photos of the place when a female member of staff used the toilet, and clearly hadn't washed her hands when leaving and went back behind the counter and started cleaning the worktops. There are air hand dryers and no paper towels in the toilets, I heard the toilet flush and the door opened immediately with the staff member leaving the toilet. I would not eat in this restaurant again to say I was disappointed was an understatement.

If your heading to walk some hills call here for a coffee and 1£ breakfast can’t beat it

Love a Tim Hortons. Doughnuts are always good, less sweet than other Doughnut outlets with a good variety. Do some really good food offers, so check out what day you're visiting as it changes with each day. Hot food is tasty, with a range of burgers, chicken burgers, etc. It's nice to have lattice fries on offer and good value for money. Apple Fritter Dougnut is a winner!!

Went in for a coffee during a drive from Falkirk to Harrogate, turns out it only costs £1 extra for a breakfast wrap meal so went for that instead. Was decent enough and better than paying prices you do at 'services' I'm sure anyone travelling the UK motorways knows what I mean 😂

The doughnuts were gorgeous. But we really need you guys to open up nearer my home in County Durham too

Went to drive through Partner dropped his coffee in the car Attendant replaced it free of charge

It's a good place for nice coffee and doughnuts. We bought wraps for main and doughnuts for later. Food is nice and service friendly and efficient. Coffee is a good size and always hot. Doughnuts are always my favourite part, we normally get doughnuts and timbits. Restaurant was busy when we were there, but staff handled it well and stayed on top of the situation. Tim Hortons is not cheap, but it's worth it. There are some good deals available best one is in the morning, they also serve £3.99 kids meals.

Like most Tim Horton restaurants. Good selection of baked goods, even early in the morning. Restaurant is a good size and was kept clean. Plenty of parking. Great location – not too far off the main road to access. Drive through also available. Service is a bit slow if wishing to order at the counter (and not the automated machines).

Burgers and doughnuts are really nice. So is the coffee. Not too fund of the milkshakes but thats just me my son loves them. Lovely helpful staff and nice roomy area for a sit and chat.

great staff very helpful, food was very average, fry waffles weren't crispy, burger was very average nothing special, milk shake was very nice. We bought some if the mini doughnuts too which weren't very nice didn't eat more than 2 of them didn't seem that fresh

Friendly customer service, prompt food.

Having ordered onscreen and waited 25 minutes for the food it was disappointing to see that the changes requested were ignored. The burger was thrown together and tasted like it looked, like I had gone down the local fair and ordered a burger…how you can get something so simple, so wrong is beyond belief. Unless you have no other option I would suggest you avoid.

Drive through ridiculously slow.

Mixed box of timbits all taste the same. Lack of stock, team were working hard to please.

Worst food I've ever had don't bother going.

😂😂😂 I can't believe this place is still open

Better than I remember the ones in Canada.

Called in en route out of the county, service with a smile from the lovely lady who was on the drive thru today & food was served quickly, perfectly and hot! Will be back. Makes such a change from Starbucks.

Staff went the extra mile and made my night. Small things matter more than u will ever realise when your suffering from mental health issues.. thanks again (mini in the car park)

Great place to stop off for something to eat. Lovely food and great choice of drinks

Nice place to sit and eat. Food is nice and the price is not bad. Service is always friendly

Staff very friendly and helpful, food filled me up and was tasty

Breakfast deal is value for money. Hiccup with my order but was rectified quickly.

Fresh. Served promptly and staff helpful.

Very disappointing, double cheeseburger meal. Meat dry, a square of plastic cheese and non existant salad. Would not rec or visit again. Shame on you.

Food was very quick and warm and tasted amazing. Staff were friendly and helpful

Had a great time, easily served 8 people hassle free.

Visited on Friday, the Fridays deals (timbits) non available, so decided to pick premium donuts, not available and then went to pay and they don’t accept cash. Poor! First & last visit, shame on you canada!!!

Good food and drink Good seevice

brilliant fast service 100% return thankyou tim hortons

Nice little place. Had a breakfast muffin. Was nice, but small, but price reflected that as wasn't that dear. Staff pleasant. It was clean and tidy on first impressions.

The food was so good we ordered twice! And the service from Anthony was faultless

Called in for dinner late on a Saturday, quick service, ordering machines were easy to use and food was all hot, fresh, and tasty.