Tim Hortons in Eden

The most disgusting chicken burger meal ever experienced in a fast food outlet. Crispy chicken sandwich was never crispy with over use of stuffing. Lattice fries were soft & squidgy. Thought I would try new outlet in town, needless to say never again.

Nice cosy lay out. Beverages good. Pastries over sweet. A weeks sugar loading with each doughnut. On the positive they are fresh.

Went in to grab donuts and some of the timbits the first time on a round trip. Unfortunately after getting the bag to the table my partner picked the bag up and the bottom of the paper bag burst from the weight and they immediately fell out all over the floor. Staff were really nice and understanding after I showed them the bag and what happened. The second time round the chicken burgers were quite nice good staff and service

This was our first visit after a hospital appointment across the r Isoad. Very impressed food was delicious and hot and brought to our table. Quick service and we found the latte and chocolate to be of an excellent quality. Restaurant was clean and so we're the toilets. Definitely returning.

The toilets were broken. Apparently all of them - male, female, disabled. Not a good start, I had to use the hospital toilet across the road, as the Staff were no help. Ordered a cheese and herb melt, vanilla latte, and a Boston cream doughnut, to eat in. They packaged it to eat out, managing to get the cheese on the cheese and herb melt to stick to the paper bag. The now renamed herb melt was OK, I think the addition of cheese would make this a winner. The latte and doughnut were OK, nothing special. I won't be back.

They don't take cash payments shame on them Burger was good

I think the food is better than McDonald's. Very clean and tidy and a good comfortable atmosphere.

Excellent food and excellent service. Highly recommended

Always a nice stop when traveling up and down the m6 Had a staff member approach me and offered a reward for this review and stood over me whilst I wrote it

The food was amazing and the staff were great

Had a great breakfast, lovely staff made us very welcome. Really good coffee!! Will be back

Lovely relaxed , nice friendly service always

Sorry to say first visit not a happy bunny. Car park littered with cups etc. Guy on drive through, aggressive and rude. Food when it eventually arrived looked nothing like photo's. Cold, had been well over cooked, well over salted, to point of being inedible. If this is the best Tim Hortons can do can't see them surviving long in Penrith

Great place for us to stop and recharge. Quick and friendly service.

I'd never been to a Tim's before and it's great and delicious and the staff are super friendly.

Great experience here, good food and drinks.

Very nice coffee and lovely staff

Lovely food and friendly staff.

Friendly team and fast food - this is important as many fast food outlets these days are far from fast - good value and lots of exciting choices ! Neil and Harry M

We used this branch twice in 24 hours. Excellent service and very friendly staff.

Always really friendly staff and food is always really quick and fresh! Never had an issue here!

The food and the service was brilliant

Stopped on the way home. Staff were super friendly

No pics of food but overall everything was spot on - the staff were amazingly friendly and food was as expected: can’t get enough of Apple fritters (and French vanilla is something I specifically go for).

Very friendly staff especially bhupender who blessed us greatfully through the kindness of his heart

Cheesy melts are amazing and the dairy free option for milk was great too. Would highly recommend Penrith Tim hortons! Don’t miss out!!

Amazing food, very fast delivery of food, highly recommended!

Kanishka- lovely service and lovely food

Great experience, very fast and efficient. Great place for hungry travelers. kanishka was very helpful , Great customer service .. deserves a promotion.

Had a very good experience and great service by Kanishka today

Kanishka was very helpful and friendly

Lovely food especially the doughnuts

The staff and the food is very good and the doughnuts are fantastic would highly recommend this to everyone

Team always go above and beyond to fix issues, service is far better than any other fast food chain I’ve been to 👌🏻

The best fast food place in the world

Love the tim Horton flat whites

KANISHKE was super, as was the service and the food.

Me and my friend called in for breakfast on Monday 20th October it was 11.35am and the man at the counter siad breakfast was finished , we have been later than that before (1pm) and were served breakfast. It states on the website that it breakfast is on till noon, and the man at the counter was very rude and lacked manners.

Chicken sandwich shocking, didn't look like that on the screen when I placed my order. And the Lattice Fries were cold, never again.

A good change for us, enjoyed the food and refreshments. The place was very clean and seating was comfortable. Service was a little slow but the staff were lovely and helpful. Gonna stop there again 👍 especially for loaded fries 😆

Service was excellent but the food was kind of rubbish. Just cold.

You get what you pay for with this store. It was late at night but they made me a fresh burger when they got my order wrong so can't fault this. Staff aren't the best with customer service, however it was OK.

Never been before food was expensive and seemed small

Here today at Tim Hortons Penrith for a refuelling of lovely burgers and doughnuts.

Mama you were excellent. Above and beyond in your service . X The drink was lovely and the chat even more needed. And the hug was special. A massive thank you on Friday 6th September 24. Monday I'm ok xx Thank you . I will see you soon weather permitting X

On first impression it wasn't great let alone good. The car park had a lot of rubbish on it and i thought the Americano i had was mediocre at best. However the member of staff that served me was polite and helpful.

Tasted like boiled burgers. Filthy place.

Clean, tidy and nice staff. My only annoyance is it's card only, will not accept cash.

First time trying Tim Hortons. Prices were similar to other fast food places. It was a nice change having the lattice fries and the burgers were value for money. The strawberry milkshake was delicious 😋

Decent food for a quick stop off

Food was good but considering the wait time I was a little disappointed that it wasn't hot (just warm).

Great interpretation of the Canadian shop, hoping they bring over the Steak Biscuit soon

Food and atmosphere is great. The best part are tea and coffee. Both taste exceptionally great and are served super hot

When I first tried this place they got it so wrong. The food and service was shocking. But I’m glad to say they have massively turned it around and has been exceptional last 2 times.

Lack lustre atmosphere, indifferent staff and cold food. Not for the first time (different branches). Was late evening and we had little choice so thought we'd give them a go again but wish we'd not bothered. If they can't provide good service late evening the just don't open.

Randomly found this place on a road trip to Scotland. Excellent coffee and pancakes with bacon for 4.79. Couldn't believe it.

Ordered ice French vanilla but had coffee in it... asked them about it, but no help

Great experience friendly staff quick service

Good food, very clean and very welcoming staff. Good place to relax for a bit.

Pretty average experience, not great but not terrible. The chap on the driveway though was shocking, rude, short and unhelpful. The food was basic and bland, kind of felt like they’d got the food in from Asda smart price range and stuck it in the air fryer. The Timbits were also pretty lame, we ended up throwing most away. Fairly expensive too. Only reason it’s getting 3 stars is the drive through was quick and the kids liked it.

Wednesday lunchtime visit was very disappointing - the entire dining area was a mess - tables uncleared, messy floors and overflowing bins. I commented when collecting my order (made using very impersonal touch-screen ordering system - Tim Horton would be turning in his grave) that i was disappointed at the state of the place and the response was something like “so and so is on lunch break”. So and so must have been on a lunch break since morning opening looking at the state of the place.

The food here is pretty good, although maybe a bit pricey however that seems the norm for all fast food restaurants now. I've been a few times and tried the lattice fries, chicken burgers, frappés and wraps and would say they're all decent! The customer service is okay, but nothing special, and the last time I went I wasn't given my drink with the meal however it was made for me when I pointed it out. It's also easily accessible from the A6, M6 and A66.

Staff was incredibly helpful when there was an error on the self-service machine. Made an amended with no fuss and ensured my transaction process was smooth and satisfactory. This I really appreciated after a long day of travelling, so thank you. We love the doughnuts, so always a favourite stop of ours when travelling in a Tim Hortons direction.

Great quality food and reasonable price, really quick service

Have been in other Tim’s this was the worst 🥴 no clean tables toilets disgusting drinks sat on tray for 20 mins before food was ready (asked for fresh drinks which were provided after we had eaten food) food warm not hot but having waited 20 mins for it couldn’t be bothered to moan . No where near standard of usual Tim’s We were there at 1015hrs

Just another McD,s in disguise.

Excellent service and tasty food.

Ultra clean. Friendly staff, good food.

Nice restaurant, helpful & friendly staff, great atmosphere! Still miss the hot dogs though 😔 and the cola cooler 😔

The food was very nice and the atmosphere was great and it was cheap for the quality of food! Overall a great place to eat

Fast service and good food. Spacious restaurant.

Excellent service every time I come here. Highly recommend this place, friendly and very helpful staff.

It’s nice here spacious. Staff really nice and Anthony very helpful and attentive

Really nice people and fast service

First time at Tim Hortons. Enjoyed everything we ordered. Very varied menu. The Tomato Ketchup has to be tasted to be believed👍

Great food, good staff and quick service.

Great food, very quick service and stuff we're helpful

Handy fast food, wanted to be more heathy and low cal options available. Great coffee. Good place to sit and work for a while with coffee and chicken strips :-)

Large french vanilla 3 x espresso shots🔥🔥

Good coffee good food, just what you need.

Usual fast food restaurant. Food was to be expected but the cleanliness of the restaurant was shocking. Non of the tables had been cleaned, and the floors where full of food and spilt drinks. Only a handful of customers in. Put me off returning.

Nice coffees, frappes and doughnuts, would recommend the iced French vanilla latte.

Was at the drive thru on Thursday morning (20 June). Such a lovely chap served me - super kind to my wee dog and was so cheerful. Thank you!

Really welcoming staff. Great food. Very quick service! Loved the burgers, wraps and doughnuts! Definitely recommend it

Needed a Tim hortons food and drinks are excellent

Shocking No donuts And only cash

Great food, delivered fast with really friendly service. Also spotlessly clean. Will be back.

Best breakfast we have had in a long time. Great vegetarian options too and the coffee was delicious! So much better than any other fast food restaurant. Highly recommend

Polite, fast and efficient. Food was nice and restaurant clean.

Nice people, food is great. Prices could be a bit better but compared to any other franchise is not the worst offender.

Burger was mint, donut was nice 👌

Great food, great staff and good coffee. Good Canadian import.

Typical UK standard toilets poor standard of cleanliness.

Surprisingly the chicken sandwich with that potato patty thing was delicious and hit the spot!

Food was good but guy on desk was very rude I was checking the menu as I had not been here before and he asked about 3 times was I ready to order I told him no not yet then again he asked about 20 seconds later tbh iwont use that place again and the toilets were filthy and that was the whole family that was completely disgusted honestly won't be back

Great place for a breakfast with value.

A fantastic place for breakfast on the way to and from Scotland, grab a drink and get a hash brown for 50p and a solid breakfast for another 50p, honestly the food was really good and the interior isn't typical of a fast food place giving it a bit more style.

Typical fast food place, nothing special, donuts were expensive so chose not to purchase. Ordered via the indoor app, watched staff pack our order which they handed to us with very little interaction at all. We ate in an area provided outside which was clean.

Becoming a biker meet as of late, plenty of parking and those Oreo ice capps are something else!

fast speed of service, wonderful taste in food. Specifically Marshall the team member had great customer service, was very kind, very welcoming will definitely come back again.