Tim Hortons in South Lanarkshire

Chicken burger looked like hamburger. Brown on outside- chicken like rubber inside. Totally inedible. Given refund no problem. Fries inedible. Won’t return

Today i tried tim hortons for the 2nd time even thoo i never enjoyed the first as i got a breakfast first time and hated it. I decided to try again this time i got chicken nacho burger and the new nacho fries and toastie was really good i enjoyed it and a few drinks i got but i always enjoyed tim hortons drinks. £18 for all pretty good.

Terrible very poor service took over 30mins to make order. Staff did not seem to know what they were doing kept messing up orders. Could do with being better organised

Not a relaxing atmosphere but coffee was ok

food is good and coffee is especially good but they lose a few points due to the staff, they never seem to know what they are doing and run around like headless chickens, and heaven forbid they should venture out from behind the serving counter to clean tables!

Was served by dylan he was really helpful as I have a lactose allergy steered me in the right direction when it came to my order

Really good quality of food and lisa on the front counter was very polite and pleasant store was very clean 100% be returning soon

We were at the Tim hortons in East Kilbride and around 5pm my daughter within seconds grabbed a hot coffee and poured it down herself. Instantly the staff were going above and beyond assisting us. Their customer service was incredible. Special credit to the store manager who was actually leaving at the time this happened but stayed to help and one of the staff members who was absolutely amazing but couldn’t catch their names. These staff members deserve so much. These words don’t even cover how much they did for us in such a scary moment.

Love Timmies I am canadian and pleased to see locations in Scotland

This place needs a deep clean everything is filthy from the bottoms of all the toilet doors right through to the sit in area leather couches were All marked kick boards were filthy didn't see a clean bit anywhere even the floor was filthy and it was early in the morning come on staff you looked bored get the cleaning stuff out or have a night in once a week for a deep clean !

I was in this when in East Kibride today with my grandson. I was served by a young man called Michael who was lovely. I placed my order and sat down and got up to ask girl beyond counter to clean table as was not very clean. She stood back and just waited behind counter then Michael came out and he had to clean table my order was shouted and as I was in crutches the guy said do you need a help over I said yes please and once again Michael who was already cleaning my table had to come and take my order over. It was not busy at the time but to me it seemed that poor Michael was getting made and shouted to do it all he then went on to empty the bins. I was bit disgusted that staff were just standing there and asking Michael to do it all and they say the young ones are not helpful. He could not have been more polite or helpful such a lovely young man and a credit to your establishment but would be nice if other pulled their weight and done some of the things as well as him. Maybe you need more staff like Micheal to help out.

Both of my doughnuts were wrong. I paid for extra vanilla in my vanilla latte, couldn’t taste any. My mint chocolate frappe was sickening as it had far too much mint in it. This is the second time that I’ve bought drinks and end up binning them. Gave the benefit of the doubt and I wish I hadn’t, should have just binned the £15 and saved the hassle.

Been here a few times now. Place is dirty, tables, seats, windows. Most I've seen is someone going about with a dustpan and brush for the floor. Food was look warm at best and part order wrong. We did complain to the manager while there and he did offer to redo but we have now had enough. Won't be back and strongly recommended you go elsewhere. There are others nearby in the centre

Always quick service, used them with the Too Good To Go bags too and there is always a good selection. Staff are always friendly. Posted the above almost a year ago, and can certainly say it does not still apply! The whole atmosphere is strange, the staff just staring but not speaking which is frankly uncomfortable and awkward, orders consistently wrong, I even started ordering on the self service kiosks because I thought surely if it's printed out there would be less chance of any mistakes but much to my dismay I was wrong. When having to take the order back and communicate what was wrong, we were met with blank stares as if we'd just done cartwheels across the counter. Frappes are always lukewarm instead of chilled and always far too sweet, the syrup is overpowering. We had originally planned to sit in, but the table was wobbly to the point it would genuinely not stay still even with no items on it, a staff member seen this and walked in our direction, making direct eye contact the whole time, then took a sharp right and just whizzed by? The floor was filthy and food underneath the table, so combined with the lack of stability from the table and the staff, we left. I would much rather pay the extra and go to Costa where I know I'd be satisfied with my purchase, rather than waste almost £15 on a wrong and frankly inedible order.

Love going for a coffee here. It’s just a little disappointing that it closes at 5pm myself and so many others were turned away. I’m surprised they don’t stay open to meet demand also opens a lot later than most. My old local Tim Hortons was open from 6am till 12pm and while I would expect this location to be open that long I know how busy this location is that it’s mental they don’t want to take the extra money adjusting the opening times to meet demand.

Not a lot of staff ,they try their best

Not for me. The first and last time I'll be in. The chips/crisp potato things where like rubber. They have obviously been pre cooked and the reheated, not nice. The double cheese burger was ok, however, I would've be better to go to McDonald's as it's cheaper. So I wouldn't bother with it again personally.

Staff are rude and leave you standing at till , they expect you to only use machine, be glad when these are run by robots.

The French vanilla coffee is lovely and the apple fritters are amazing! They now have an interactive board you can order from, I love this as its far easier to explore their menu. The sweet chilli crispy chicken wrap is lush!

The colour scheme makes for a cold atmosphere. I was immediately sick 😫 whilst eating bacon roll. Coffee and service v good

Fast friendly service. Ideal location in the middle of the centre. Would definitely recommend

One og my favs the staff are so nice are food

Way overpriced and like an airport cafe but less joyous.

Ordered on Uber, food arrived cold and drink was spilled. The delivery took ages and was freezing cold.

Absolutely dreadful place. Filthy, service non existent

Could do better with its appearance and speed of service, feels run down and not very bright or friendly as a coffee shop. I have actually been fortunate to visit a Tim Hortons in Canada and you wouldnt last 5 mins over there as service is key and quick and Tims is always packed wereas this location is never busy and they havent quite cracked the UK market I dont feel. Service is slow here (you can tell as costa is packed and here is empty and there right next to each other, why would people be willing to wait in the line at the competitor answer your served much quicker and the coffee is better)

Having been lucky enough to enjoy Tim Hortons in Canada, this UK franchise is no match on taste, quality and price.

Food and drinks are pretty good but the service is variable , we've sometimes had great staff and others maybe haven't been having the best day . Not the fastest in terms of being served if going in towards end of the day but usually not too long a wait time.

Nothing quite like ordering an ice coffee for £4.75 and not getting any coffee in it...? 🤷 The two lads that were working on the particular Saturday morning were receiving orders from the kitchen and basically throwing them across the counter, laughing and talking to each other whilst there was a queue of people waiting. Seriously unprofessional, won't be back.

First time in Tim Hortons and I thought breakfast was really tasty I had pancake, bacon and syrup with a hash brown only downside was pancake was served in a burger box My Son had cheese and bacon melt which he enjoyed also.

Didn't like the fact its cashless you can only use your card 💳

Gross chemical taste Got it quick Quieter than the Emirates

Tim hortons is a lovely and cheap place and there staff are horrable there donuts are delights I really recommend

No food being served nice drinks

I ordered an iced tea and a burger. The portion of the iced tea was minuscule and was 90% ice , i.e. water The burger was served in mouldy bread and gave me indigestion for two hours. It seemed to me that it had been sitting around for a few hours before being served. God only knows the history of the mouldy bread, better not to think about it. I definitely do not recommend that you eat here. Horrible.

On arrival there where no till rolls in self service machine. Order then displayed as ready,but it actually ready for another five minutes. The potato lattice chips where stone cold, burger average. The whole restaurateur was disgusting staff standing at counter talking to each other year all table filthy bin over flowing, seats stained and dirty dust all over interior window panes. This was my first visit to any Tim Hortons and will definitely be my last. A thoroughly disappointing experience

Really good service and atmosphere

My first ever sausage/egg muffin with hash brown/brown sauce. Amazing.

Big Sorry I am not interested in the cafe Tim Hortons thanks.

Lovely little cafe with nice drinks and doughnuts. Food is pretty good too

Love this place. Everyone is so friendly and the coffee is good

Hi sorry about the way I left the disabled toilet today. Had sickness and diarrhea all day and there was no toilet brush either. Spong and hot water will get the stain off the wall! Said to the young guy cleaning about it and he was 👍 great. Brilliant shop brilliant staff

I very much doubt I'll be back. 2 people, we each had a chicken burger, lattice fries, and a coffee. Although the (small) burger was tasty, the lattice fries were cold (and the carton was only half full). No option for lactose free milk with the coffee - in this day and age, that's unacceptable. Complained about the fries and was given a strange look, before they were exchanged for another carton which were only slightly warmer than cold... We were charged the princely sum of £16!! Total rip off. The tables clearly weren't being cleaned regularly, and the bins weren't being emptied regularly, either. I've been in a Tim Hortons previously (different location) and thought it was pricey, but had enjoyed the quality of the food last time. I'm afraid I won't be returning.

So nyc there service was soo good and food was amazing 🤩

I like this place 😁 and their service

Lovely big seating area and very clean

No bagels at 11:30, it's supposed to be a Tims

Our Table & tray were not clean. Bacon cheese burger was poor, meat tasted like a very poor frozen burger & the half rasher of bacon was not worth putting in the roll,

Been in this one a few times now, nothing like the others. Staff behind the counter have zero customer skills (I say customer because they speak to each other OK) toilets where just cleaned yet dirty, couldn't use the toilet roll and nobody can go through a door without banging it. Coffee was lovely but the food well we should have left that out it wasn't nice at all

Best Tim Horton's I've visited so far. Only downside is them not accepting cash.

Great service as always and tasty food

It was my second visit, the first was in Halifax Canada, and their coffee is still undrinkable, sorry 😞

Great service, Max was very helpful .. we'll definitely be back 👍

Jacob was brilliant with his service. Fast and friendly. Thanks again

Horrendous this place is filthy. The service is the worst I have ever had there is so much rubbish piled up on top of bins on tables and does not look like the tables have seen a cloth all day

Fist time in a Tim Horton. and will be last popped onto East Kilbride for a coffee stop the place is so dirty! Rubbish piled up on bins, tables dirty in need a clean, food on the floor and terrible service should have gone to Costa!

It's fine. It's cheaper than Costa or Starbucks, so expectations are lower. It wasn't very clean, there were used trays on tables and rubbish round the bins and tables needing cleaned. The self-service kiosk never has receipt rolls, so they have put a sign on it telling you to 'press cancel so order goes through'. It all just feels a bit haphazard. The hot food is overpriced and underwarmed. The doughnuts, TimBits and coffees are delightful though. Atmosphere is a bit quiet and depressing. All in all its OK. I wouldn't sit in or meet friends there for a chat, but if I'm passing I'll pop in for a takeaway coffee.

We did not visit this place we just happened to be in that location coffee is not to our liking at all prefer Costa.

Staff (Jacob) were so helpful and Patient An all round great experience

Served by Jacob. Excellent service as always in this store!

Good choice Very reasonable priced Firm favourite

I went to tim Hortons for a breakfast and it was a really nice experience staff where lovley and helpful breakfast was fab and iced french vanilla was good too. It was served super fast to as I was taken away. I can't wait to return again soon.

Great service and my little one loves the timbits with a cup of milk while I enjoy a double double 😍 their breakfast deals are fab!

Excellent service. Friendly staff.

Lovely staff, amazing coffee and warm surroundings :-)

Friendly and attentive service, clean and organised.

Great, quick service good, coffee

Very friendly staff. Great service

Nice and warm cafe. Friendly staff and good value all round

Staff was nice. Food and drinks were good. No complaints

I'm not a big coffee lover but love a hot chocolate, they definitely beat starbucks and costa's

Always good dark roast coffee and the Canadian donuts are amazing!

Popped in for a quick lunch. Friendly staff and quick service. Crispy chicken sandwich and simple white coffee. All very nice.

Good friendly service and nice coffee

Incredible service, swift and friendly staff - polite and helpful. Warm food was lovely, cheese on the toasties just pulled apart.

generally pleased with order and service

very helpful and tastes great 👍

Fabulous service today. Shannon served me with a smile.

Quick service, good coffee and tasty food.

Amazing service and great food and coffee regulars here

Great service, great coffee and food

Love Tim Hortons.. coffee is always boiling hot and service top notch

Very friendly staff, quick and efficient. Come here often to study/ read my book. Lots of seats and great atmosphere. Really clean as well!

Fab service, the best coffee and delicious timbits love coming here. Thank you

Great food serve ultimate food quality must be try this

Stopped off for lunch after taking the kids ice skating. Good choice of food and drinks, clean and the staff were friendly. The wife is Canadian so she enjoyed the nostalgia. Would go here again.

Brilliant and excellent service.

First class service and a very competent, friendly manageress (i’m old school)

Favourite coffee by far. Chicken tenders are so soft. Staff all very helpful

Staff were really friendly and the place was nice and warm which can be a feat in the shopping centre as it can be cold! Nice to have another option for somewhere to go for coffee and the Tim Bits were yum! Definitely recommend 😊

Lovely food, great staff, the big breakfast wrap is a must!!

Class service really cosy and good food and Class coffee 🤌🤌

Brilliant service. Great coffee!

Best coffee and service I have ever had. The staff are lovely. Big thumbs up to Jacob😁

Hot chocolate superb Staff very helpful

Fast service and food was incredible

Staff are rude and unorganised, very slow service .

We eat here often while shopping and love the friendliness off the staff. Usually a quick service. More attention to cleaning tables wouldn’t go a miss though

Great customer service and excellent coffee and doughnuts

Good service, good food, friendly staff