Tim Hortons in North Lanarkshire

The foren lady in the morning just a pleasure to take my order very polite love when she says THANK YOU MY LOVELY

Really expensive for utter garbage donuts and juice £30 staff seemed like they didn't want to be there either.

Apart from the amazing lady (I think she said from Romania) the service lacks priority. Second week running , no communication about a 25 minute wait for coffee. They make the coffees in bulk leave them standing and wait for food to be made.

Hot chocolate used to be better

First time in today little bit of a long weight man who gave me my order around 11.40 am foreign accent and was very apologetic and lovely for this I will be back

Bacon cheese burger- don't bother unless you want dry, cheap and tasteless! 1" square of wiggly bacon pointless even having it listed as an ingredient. Best thing about it was the bun and that was just a bog standard bun. Waffle fries were are dry as the desert. Think they were cooked last week. Don't even think the food was hot when I went in to order nevermind when they put it in the bag. 'always fresh' aye pull the other one! Vanilla latte was hot and not too sweet. Doughnuts were fine but not worth the money. All just over priced crap. Better off getting a rustlers burger and 5 jam doughnuts out the supermarket

I dont drink coffee. But bacon rolls are banging

The young girl at the drive through need to grow up laughing over the speaker while I'm trying to order. The older romanian women is a breath of fresh air i would give her a 5 star rating for service. But that young girl with the black hair thinks she's still at school.

Food was ok. Don’t think you have grasped the concept of the “Double Double” though 🤨

I gave my daughter £5 for her breakfast and told her to go to tim hortons she was using card and the card machine wasn't working so my daughter couldn't have her food and she new all the deals we worked them out and it cost £5 but cause the man couldn't serve her she had to use the kiosk and the kiosk don't give you the deals and she went to ask one of the staff members for help and they were SOOO RUDE to her so she had to starve and even her friend said they were so rude , the staff are so rude and lam not happy with the customer service !!!!!!!!!!!

Excellent donuts this morning and the coffee is always great. Nice to be greeted with a friendly smile: thank you to Farhan and Nadya.

Paid for chicken wrap but never got it. Half slice of bacon in burger. Doughnuts rock hard. Avoid

I have just experienced best customer service in Tom Hortons the other day, Nadya new start looked after my order for me and my family there was 5 of us nothing was a problem for her me my wife and kids really appreciated all her help and been so nice and treat us so well my kids want to go back again it was our first time in there so please pass this on to Nadya . David

Coffee great as always , Lewis was so nice. Very pleasant guy. 😊

Mean it's a Tim Hortons if you're been to one then is just like that well not really cos if you have been to one in Canada it want be like that but it has good food and drinks and yeah Tim bits that are good

Tolets are not clean poo in the toilet one pre all over the place

Loved my coffee and a breakfast wrap

Received wrong item .order wraps without sausage and hum but got with sausages and hum .no sorry no apologies . Table not clean I can understand they cut of staff however staff are not flexible to do everything .no welcome greeting however food is fresh and good

I choose to have my MoT carried out near here so that I can make use of this place whilst I'm waiting. Atmosphere is created more by the customer than the establishment. As with similar places, the noise from surrogate electronic nannies employed to keep young children amused, are really becoming a nuisance. It would seem it is not only Spinal Taps volume knobs that go all the way to 11...

Great service, efficient staff. Happy with the value. My table was clean and the order that arrived was perfect. Lady has brought it to me with a smile

don't order from here! I ordered food 3 hours ago and it just arrived, it was very cold, scattered in a bag, and the sandwich was empty! tragedy

I originally wrote a very lengthy review but apparently it didn't post, to sum it up I have ordered many many times from here and many times my food has came out not what I ordered or just cold or stale, my recent incident was ordering food via ubee eats a 35+ pounds order, they had me waiting 50mins for the food they said they accepted my order prepping cooking and ubee driver is on they're way to pick it up, they're waiting on your order, CANCELLED we don't have one item that you ordered, it was a drink. I was like okay my options are re order the available items or substitute with something else on the menu I substituted it for a different drink on the menu that said it was available same as the previous ones, I wait another 55 minutes, food is getting pepped it's read ubee driver is sent out there waiting for your order etc CANCELLED refunded again, what now, my substituted item isn't available THEY MADE WE WAIT NEARLY AN HOUR EACH TIME TO CANCEL MY WHOLE ORDER OVER A SINGLE DRINK AND WHEN I WANT TO RE ORDER I NEED TO WAIT ANOTHER HOUR WITH NO FORM OF COMPENSATION, no I am not waiting that long again nearly 3 hours for me to not even have my order over a single drink each time, I feel sorry for the two different uber drivers who drove out to pick up my order each time to just to get told by they need to cancel the order over a single drink even tho they prepped and made the rest or my order? Hell no I'm waiting another hour just to potentially have my order cancelled again over a single drink not being available, great job to Tims for accepting my order and not even reading what I ordered to cancel it 50 min into me waiting over just a single drink and have the gull to make me re order and wait for another 50 min cancel again and expect me to re order for a 3rd time, the confidence is unmatched 👍

Generally excellent, the staff if you need to speak to them are friendly and helpful. Sometimes the cheaper drinks on menu don’t always taste so great sometimes their mocha doesn’t taste right (rarely) but this is a really nice store. It should be a bit cleaner sometime especially bathrooms but the foods taste and it’s really good for breakfast. Stores got a nice design only thing is they need to clean it more often and maybe supply paper napkin with the order etc instead of the customer having to come back to the till to collect a napkin. Feedback: Regularly clean the tables, the floor and make sure the toilets are clean Drinks quality is sometimes variable, sometimes ingredients are missing from drinks and it doesn’t taste right (see other reviews saying similar) but they’re happy enough to make a drink again if it doesn’t taste right just need to ask. Sometimes wife’s ordered drink on the kiosk and specified hot drink and it’s given a drink with ice. It used to be cleaner and cheaper before.

Stopped here for breakfast , quick service, staff friendly ,clean shop

In Tim Hortons today. Staff were nice but the place was in a mess today. Tables were dirty had to move tables twice to find a clean table. The work stations and counters were covered in crumbs and god knows what else. Bins were full making it difficult to put away out rubbish and the toilets were disgusting! Not cleaned making one unusable and others with stuff all over them so bad I told my child not to wash his hands and used wipe we had in the car! What’s going on with the Motherwell store!!

Decent space a number of seats. Limited staff engagement in person which makes the customer experience quite sterile. Fortunately was only in for a coffee.

Terrible coffee (even their premium add on), disappointing food and manky touch screens. As the name suggests a Latte contains milk. A café latte is two shots espresso plus semi skimmed or full fat milk. It is not a dash of rank cleaning chemical polluted espresso plus a touch of milk and lots of water. If you're charging they rip off prices it has to be at least half decent ! I'd give a pass on one bad coffee btw, but not three. Their touchscreens are always manky to the point that one might be usable as the rest are coated in dirt. You won't get a receipt out of the machines. Ask for a receipt at counter and it's as if you've asked for the moon. Takes multiple staff and many minutes to sort that out for you.

Nice food a bit pricy but worth it

Just purchased a few drinks. Lowest quality for caramel machiato. Looks like they use another supply instead ıf milk and tastes so bad. İnconvinient purchase for me.

Terrible if you get the wrong order. No contact number.

Ordered food and it was wrong (wish people actually worked for a living at Tim Hortons) tried to look for customer service number, there isn't one. Joke of a company. Avoid them at all costs.

Tim hortons was very chilled out bit of a wait for food but we didn’t care chicken sandwich was amazing lattice fries are valid and Timbits where fire Timmy really understood the assignment !

Was in this store yesterday for a breakfast deal. So as i was waiting for my food, i realised my order was given out to the wrong customer who returned and complained its not what they had ordered. Instead of disposing the items, the breakfast stack was then placed in a different bag and offered to me. I told the staff member I couldn't take it because I don't know if the other customer had handled it for hygiene purposes. I don't think most customers would accept if there food has been given out by mistake, and then returned. I not sure if it's even legal? Anyway her attitude was very poor when I told her I wasn't happy to accept the order. She seemed annoyed and didn't offer an apology.

I was recently in Tim Hortons Motherwell branch (20/07/24). The cashier that served me was Carly. I am extremely hard of hearing and asked her if she could shout my number loudly please, she smirked and said youre the only one here. No I wasnt. There was a man behind me and a couple of women in the branch too. When my order came, its a good job I was looking, as she didnt even say my order number or indicate it was my order. Being hard of hearing is not an easy thing to deal with and to be smirked at when asking for a little bit of understanding......not good Im afraid and not a good advert for your branch. I dont appreciate being made to feel uncomfortable. Im having to review here as the QR code on the bottom of the receipt is too blurred to scan. I go into the branch often and normally the staff are very nice. I think this staff member could do with a bit of retraining in customer service.

Quick and easy service I was in and out in 5 minutes

First visit. Ordered decaf coffee. Not only was there no caffeine, the coffee was missing too. Hot water and froth on top. Very disappointing. Must’ve forgot to ship the beans from Canada. Won't be back. Sorry.

By far the best Tim Hortons I have ever been in. Nice friendly staff, clean atmosphere and delicious fresh food!

£3.49 for a good breakfast and coffee on weekdays? Get in mah belleh!

Disappointed that they have taken diet coke off the breakfast menu. As a diabetic it was a safe morning drink with my wrap. Replaced it with orange juice so don't think i will be back. Pity as been a customer for years

Left Canada after being accused of tax fraud (I did it), and the French cruller just makes me feel at home again

My friend Tim and I love this place - INCREDIBLE

Double Sausage & Egg Muffin Stack - 5 STARS SO YUMMY

Great place for a bite to eat with really friendly staff and clean surroundings

My wife left me and the pretzel bagel made it better

I always enjoy Tim hortons every time I go, I specially choose this place over all the other places in the area because my order is always perfect every time and I’m truly served with a smile

Love the donuts here and the shakes. My favourite is the chicken wrap, it’s well tasty

Great food and service especially from Anna she helped me with my order saved money by buying a meal .She was very patient withe me

Sophie was a brill server lovely experience over all, will be back for definitely 😘

Cornelia was an amazing waiter and everything was amazing.

Food was great! Store was very clean

Thoroughly enjoyed my time at Motherwell Tim hortons

Been here several times, always great food and service. Staff are always very pleasant and place is always very clean.

We served the meal in a friendly and pleasant environment. The service provided by Coco was impeccable, as was the food. I will definitely come back.

Very nice experience thanks to Coco who made us feel welcomed. She is very warm, patient, dedicated and thoughtful with her customers. I recommend her if you want to feel special and have a great experience.

I want to thank to a very beautiful and smart girl that works here. Her name is Coco and she know s how to treat the client, she make s you want to come back again! I recomand this place! Good job!!🤌🔥💯😎

Every time I visit this store I always have a lovely experience. The staff are so friendly and make my time there really pleasant. I am never disappointed with the food or drinks, and I have tried a variety of things

Wonderfull experience always and here as well

The staff are so friendly and always helpful, just love a Tim's coffee. There is always a good selection of donuts to chose from

Great place for a bite to eat and drink - Katy is a fantastic server, she was so kind and helpful in helping me choose what to have! Will definitely be back!

Great customer service, always clean and tidy any time I’ve been!

Will definitely be returning. Lovely staff and food!

Delicious food at the place with great service

Good service, great food 10/10 overall. Staff were excellent.

Its was a warm welcome abd very fast service

Excellent Service. Had lovely burger freshly made and latte with donut. Staff were friendly and served me quickly. Would highly recommend.

There’s no place like Tim’s, especially when our mother Horton is on

Best coffee in town!.. sevice was great Staff are really friendly

always pop in for a bite after work, food is fresh and staff are great, never usually have to wait long.

I Got served by Carly, she was rlly helpful and went above and beyond for me. I don’t usually do reviews but I felt I had to as I had excellent customer service!!

Have been going to Tim Hortons most mornings for breakfast before going to work and always get a friendly greeting from the staff. The food is lovely and my morning coffee always made to perfection. Can't fault them at all would definitely recommend

Excellent customer service #timhortons

Lovely experience today at Tim Hortons! Best place will be back!!

Friendly staff. Good food. Great location. Loved it!!

The food and coffee were great and the service was excellent!

Great experience in this store, staff were lovely! Will definitely be back!

I had a great experience at this store yesterday. The staff were really friend and the coffee was great 👍🏻 I will definitely be back!

Tim hortons is one of my favourite places to go for food and coffee! The staff are lovely and very helpful.

Great service by the staff so good

The breakfast deal in here is great, the iced coffee tastes far better than that of their nearest competitors and the food is better too. Staff are very efficient and friendly.

Never been to a TH before and won’t be back. Disappointingly small chicken wrap and the strawberry shake I ordered was blended ice, not what I expected in a milk shake and also overly sweet. Place was dead no customers but still took ten minutes for order. Pricing high compared to what you could get in other fast food places.

Can't go wrong with Tim Hornton's coffee

The shop is lovely and the food is good, however the staff are sooooo slow and constantly get orders wrong. The manager is not pleasant he dismisses any problems. There are always people hanging around for orders and waiting a good 20 minutes on orders being processed

Nice enough coffee, but surely they could clean the place once in a while?

Good quality food, but rather expensive, the iced cherry drink was nice tasting but the price for the size is shocking.

Tim Hortons is my favourite coffee chain. Their french vanilla lattes are AMAZING. Their food is about the same price as McDonald's yet superior. Only negative is the price of donuts at over £3 for ONE. Better value as you buy more but I'd only want one...

Good food and service Taste different from other places

Food good, coffee decidely poor

1st time food was great, kids loved the choice of drinks

My tendency is to submit a 1 star review as at the moment, in my opinion, it is not accessible for individuals who need to use the toilet facilities. The accessible toilet has been out of order for between 2-3 weeks at the time of writing. Unacceptable if the owners/franchise holders value the right of adults with accessibility needs. Very poor in my opinion. Otherwise…. Most staff: v friendly. Food: fairly average. Cleanliness: Maybe a little on the grubby side but that could be similar to other fast food places. Toilets in particular could be cleaner. Price: is v good in certain areas such as breakfast. But more expensive in others. Parting comments is PLEASE GET YOUR ACCESSIBLE TOILETS FIXED. It’s not that difficult. Phone a plumber. They will be out that day or next.

Overall one star review because I don’t get receipts printed when I order at the kiosk

Nipped in this morning for takeaway coffee and food. We were Greeted with a very warm welcome from the beautiful staff member. Really fantastic coffee and great food. Excellent atmosphere. Well Worth A Visit.

07.30 hours empty restaurant area l ordered one large double double original coffee. One bagel and a small box of Tim bits - total £7.89 Opened the bag - no Tim bits Bagel half toasted and cold No sugar in the coffee.

Only went for hot chocolate, tea and Tim bites..... absolutely loved them and the staff couldn't have been more friendly. Definitely going back to the Motherwell branch.

Efficient service and great clean facilities.

Have been coming here since it opened and always enjoyed stopping for a coffee. The customer service is always excellent especially from Coco

Worth a visit when their deals are on, otherwise too expensive for what it is. Food isn't serviced hot enough, so goes cold pretty quickly

Recently changed menu where you can’t get code,diet coke etc when in the store. However when you order via just eat they have plenty of Diet Coke etc. Doesn’t make sense for customers visiting the store to be denied full menu choices

Nice customer service , value and quality of food are exceptional

It's a small place and felt a little unclean when we were there and had minimal staff. So this may have been the reason why. It's a small THs, but the food is great.

Good service, the staff are always very friendly and the food good! Always makes my dog's day when she gets offered a pup cup at the drive through :)