Tim Hortons in North Lanarkshire

In Tim Hortons today. Staff were nice but the place was in a mess today. Tables were dirty had to move tables twice to find a clean table. The work stations and counters were covered in crumbs and god knows what else. Bins were full making it difficult to put away out rubbish and the toilets were disgusting! Not cleaned making one unusable and others with stuff all over them so bad I told my child not to wash his hands and used wipe we had in the car! What’s going on with the Motherwell store!!

Decent space a number of seats. Limited staff engagement in person which makes the customer experience quite sterile. Fortunately was only in for a coffee.

Terrible coffee (even their premium add on), disappointing food and manky touch screens. As the name suggests a Latte contains milk. A café latte is two shots espresso plus semi skimmed or full fat milk. It is not a dash of rank cleaning chemical polluted espresso plus a touch of milk and lots of water. If you're charging they rip off prices it has to be at least half decent ! I'd give a pass on one bad coffee btw, but not three. Their touchscreens are always manky to the point that one might be usable as the rest are coated in dirt. You won't get a receipt out of the machines. Ask for a receipt at counter and it's as if you've asked for the moon. Takes multiple staff and many minutes to sort that out for you.

Nice food a bit pricy but worth it

Just purchased a few drinks. Lowest quality for caramel machiato. Looks like they use another supply instead ıf milk and tastes so bad. İnconvinient purchase for me.

Ordered food and it was wrong (wish people actually worked for a living at Tim Hortons) tried to look for customer service number, there isn't one. Joke of a company. Avoid them at all costs.

Terrible if you get the wrong order. No contact number.

Tim hortons was very chilled out bit of a wait for food but we didn’t care chicken sandwich was amazing lattice fries are valid and Timbits where fire Timmy really understood the assignment !

Was in this store yesterday for a breakfast deal. So as i was waiting for my food, i realised my order was given out to the wrong customer who returned and complained its not what they had ordered. Instead of disposing the items, the breakfast stack was then placed in a different bag and offered to me. I told the staff member I couldn't take it because I don't know if the other customer had handled it for hygiene purposes. I don't think most customers would accept if there food has been given out by mistake, and then returned. I not sure if it's even legal? Anyway her attitude was very poor when I told her I wasn't happy to accept the order. She seemed annoyed and didn't offer an apology.

I was recently in Tim Hortons Motherwell branch (20/07/24). The cashier that served me was Carly. I am extremely hard of hearing and asked her if she could shout my number loudly please, she smirked and said youre the only one here. No I wasnt. There was a man behind me and a couple of women in the branch too. When my order came, its a good job I was looking, as she didnt even say my order number or indicate it was my order. Being hard of hearing is not an easy thing to deal with and to be smirked at when asking for a little bit of understanding......not good Im afraid and not a good advert for your branch. I dont appreciate being made to feel uncomfortable. Im having to review here as the QR code on the bottom of the receipt is too blurred to scan. I go into the branch often and normally the staff are very nice. I think this staff member could do with a bit of retraining in customer service.

Quick and easy service I was in and out in 5 minutes

First visit. Ordered decaf coffee. Not only was there no caffeine, the coffee was missing too. Hot water and froth on top. Very disappointing. Must’ve forgot to ship the beans from Canada. Won't be back. Sorry.

£3.49 for a good breakfast and coffee on weekdays? Get in mah belleh!

By far the best Tim Hortons I have ever been in. Nice friendly staff, clean atmosphere and delicious fresh food!

Disappointed that they have taken diet coke off the breakfast menu. As a diabetic it was a safe morning drink with my wrap. Replaced it with orange juice so don't think i will be back. Pity as been a customer for years

Great food and service especially from Anna she helped me with my order saved money by buying a meal .She was very patient withe me

Great place for a bite to eat with really friendly staff and clean surroundings

My wife left me and the pretzel bagel made it better

I always enjoy Tim hortons every time I go, I specially choose this place over all the other places in the area because my order is always perfect every time and I’m truly served with a smile

Love the donuts here and the shakes. My favourite is the chicken wrap, it’s well tasty

Left Canada after being accused of tax fraud (I did it), and the French cruller just makes me feel at home again

Double Sausage & Egg Muffin Stack - 5 STARS SO YUMMY

My friend Tim and I love this place - INCREDIBLE

Sophie was a brill server lovely experience over all, will be back for definitely 😘

Been here several times, always great food and service. Staff are always very pleasant and place is always very clean.

Food was great! Store was very clean

I want to thank to a very beautiful and smart girl that works here. Her name is Coco and she know s how to treat the client, she make s you want to come back again! I recomand this place! Good job!!🤌🔥💯😎

Very nice experience thanks to Coco who made us feel welcomed. She is very warm, patient, dedicated and thoughtful with her customers. I recommend her if you want to feel special and have a great experience.

We served the meal in a friendly and pleasant environment. The service provided by Coco was impeccable, as was the food. I will definitely come back.

Cornelia was an amazing waiter and everything was amazing.

Every time I visit this store I always have a lovely experience. The staff are so friendly and make my time there really pleasant. I am never disappointed with the food or drinks, and I have tried a variety of things

Thoroughly enjoyed my time at Motherwell Tim hortons

Wonderfull experience always and here as well

The staff are so friendly and always helpful, just love a Tim's coffee. There is always a good selection of donuts to chose from

Will definitely be returning. Lovely staff and food!

Great customer service, always clean and tidy any time I’ve been!

Excellent Service. Had lovely burger freshly made and latte with donut. Staff were friendly and served me quickly. Would highly recommend.

Have been going to Tim Hortons most mornings for breakfast before going to work and always get a friendly greeting from the staff. The food is lovely and my morning coffee always made to perfection. Can't fault them at all would definitely recommend

I Got served by Carly, she was rlly helpful and went above and beyond for me. I don’t usually do reviews but I felt I had to as I had excellent customer service!!

always pop in for a bite after work, food is fresh and staff are great, never usually have to wait long.

Best coffee in town!.. sevice was great Staff are really friendly

There’s no place like Tim’s, especially when our mother Horton is on

Great place for a bite to eat and drink - Katy is a fantastic server, she was so kind and helpful in helping me choose what to have! Will definitely be back!

Good service, great food 10/10 overall. Staff were excellent.

Delicious food at the place with great service

Its was a warm welcome abd very fast service

Excellent customer service #timhortons

Lovely experience today at Tim Hortons! Best place will be back!!

Friendly staff. Good food. Great location. Loved it!!

The food and coffee were great and the service was excellent!

Great experience in this store, staff were lovely! Will definitely be back!

Great service by the staff so good

I had a great experience at this store yesterday. The staff were really friend and the coffee was great 👍🏻 I will definitely be back!

Tim hortons is one of my favourite places to go for food and coffee! The staff are lovely and very helpful.

The breakfast deal in here is great, the iced coffee tastes far better than that of their nearest competitors and the food is better too. Staff are very efficient and friendly.

Never been to a TH before and won’t be back. Disappointingly small chicken wrap and the strawberry shake I ordered was blended ice, not what I expected in a milk shake and also overly sweet. Place was dead no customers but still took ten minutes for order. Pricing high compared to what you could get in other fast food places.

For service I would give more but it does depends who serves you. In general great place with my fav coffee. Can be very busy. On bad days when you get served by Coco she is so positive and brings smile to your face. We need more Coco everywhere in the world. Such a lovely person.

Can't go wrong with Tim Hornton's coffee

The shop is lovely and the food is good, however the staff are sooooo slow and constantly get orders wrong. The manager is not pleasant he dismisses any problems. There are always people hanging around for orders and waiting a good 20 minutes on orders being processed

Nice enough coffee, but surely they could clean the place once in a while?

Good quality food, but rather expensive, the iced cherry drink was nice tasting but the price for the size is shocking.

Tim Hortons is my favourite coffee chain. Their french vanilla lattes are AMAZING. Their food is about the same price as McDonald's yet superior. Only negative is the price of donuts at over £3 for ONE. Better value as you buy more but I'd only want one...

Good food and service Taste different from other places

Food good, coffee decidely poor

1st time food was great, kids loved the choice of drinks

My tendency is to submit a 1 star review as at the moment, in my opinion, it is not accessible for individuals who need to use the toilet facilities. The accessible toilet has been out of order for between 2-3 weeks at the time of writing. Unacceptable if the owners/franchise holders value the right of adults with accessibility needs. Very poor in my opinion. Otherwise…. Most staff: v friendly. Food: fairly average. Cleanliness: Maybe a little on the grubby side but that could be similar to other fast food places. Toilets in particular could be cleaner. Price: is v good in certain areas such as breakfast. But more expensive in others. Parting comments is PLEASE GET YOUR ACCESSIBLE TOILETS FIXED. It’s not that difficult. Phone a plumber. They will be out that day or next.

Overall one star review because I don’t get receipts printed when I order at the kiosk

Nipped in this morning for takeaway coffee and food. We were Greeted with a very warm welcome from the beautiful staff member. Really fantastic coffee and great food. Excellent atmosphere. Well Worth A Visit.

07.30 hours empty restaurant area l ordered one large double double original coffee. One bagel and a small box of Tim bits - total £7.89 Opened the bag - no Tim bits Bagel half toasted and cold No sugar in the coffee.

Only went for hot chocolate, tea and Tim bites..... absolutely loved them and the staff couldn't have been more friendly. Definitely going back to the Motherwell branch.

Efficient service and great clean facilities.

Worth a visit when their deals are on, otherwise too expensive for what it is. Food isn't serviced hot enough, so goes cold pretty quickly

Have been coming here since it opened and always enjoyed stopping for a coffee. The customer service is always excellent especially from Coco

Recently changed menu where you can’t get code,diet coke etc when in the store. However when you order via just eat they have plenty of Diet Coke etc. Doesn’t make sense for customers visiting the store to be denied full menu choices

Nice customer service , value and quality of food are exceptional

It's a small place and felt a little unclean when we were there and had minimal staff. So this may have been the reason why. It's a small THs, but the food is great.

Good service, the staff are always very friendly and the food good! Always makes my dog's day when she gets offered a pup cup at the drive through :)

Great coffee and snacks, tills weren't working, had to order on terminals. Hence the 4 stars for Service. Staff were helpful.

Took a long time for the order to be prepared. Staff moved slow and seemed unexcited to be there. It was sad to watch.

Food is OK though they have messed up my order multiple times which they have fixed and the kiosk never seem to have paper in them.

Nice place to chill while the car gets fixed at the local garage

Food was good. Coffee was great. Only let down was the place was freezing.

Won a prize burger first I have had tasty thst is all

Absolutely awful. I have been for a drive through before which has been great and without fuss. I came with a friend to sit in on two separate occasions and the staff have went out their way to make it a very uncomfortable atmosphere. We came at around 6:30pm and they had mopped half of the cafe and blocked it off (obviously so they don’t need to do it later once the shop closes) and proceeded to tell paying customers that they couldn’t sit there due to the fact that they had blocked it off! There were no other seats available in the cafe so it was ridiculous and so uncomfortable to watch the staff rudely argue with paying customers. The staff then huddled in the corner and proceeded to talk and complain about the situation right infront of everyone. Totally made the whole sitting in experience uncomfortable and this happened on the two evenings that I visited.

Just like all of the Tim Hortons I visited whilst travelling across Canada.

Only ever had breakfast foods from here but it is our go to for when we go for a day out, super friendly staff and really good food. Slight wait compared to other fast food places but not too long.

We were welcomed by the young worker/cashier who brought our stuff to the table and was very helpful with my son

Super slow service and unfriendly staff

Busy place. Just sat in for a coffee.

Outstanding and friendly staff!

I go here for breakfast atleast once a week their food is good and inexpensive .

Burgers are great, loved the doughnuts

As a vegan, I was sad to hear that there is milk in the French vanilla powder mix (I didn't even know they used a powder mix, so that was also disappointing to learn), and the coffee I had instead was just ok - I can genuinely make a better one at home. The food was abysmal! I wasn't expecting anything special, but the vegan "chicken" was like powder. It was extremely slow service, taking 30mins just to get our order. The place was also very dirty. I definitely will not return, and I wouldn't recommend this place to anyone.

Cold food and thats me dining in ! Soggy cold fries, with cold burger. All for a price that's way too high. Definitely won't enter another Hortons. This is an edit. I foolishly thought things may have changed after considerable time, but no. Dirty tables, dugmeat for burger. Please take heed of this review. Don't eat from here.

Pleasant staff. Service quick. Caramel Latte delicious 😋

Food can vary on how busy the place is the staff start to visibly panic as the place gets more full, the food quality and service drops considerably as they often make mistakes or give you the wrong food with missing dips that you have paid for get your order mixed up with other customers.

Nice place for a quick coffee and a great range of donuts!

I had some waffle fries, apple and cherry cooler and a portion of maple chicken strips, all was nice waffle fries and apple and cherry cooler the things that stood out as they were so nice, the drink was so refreshing perfect for a hot summers day 👌😎☀️

Went in yesterday Saturday 19th August for coffee with another person.First of all you don’t take cash which is ridiculous as In Motherwell not everyone can pay by card.Last but not least the coffee is like coloured boiling water absolutely tasteless and would scaled you if it spilled its boiling hot! a health and safety issue and the guy serving looked like he had lost the will to live he was that ‘dour’Wont be back.

The food is really good and the staff are very polite,love Tim Hortons.