Subway in North Lanarkshire

Subway should be called Sneezeway. Popped in to get something for my husband and left feeling a bit gross. A worker turned away from the humans to sneeze but ended up sneezing over the open salad! Also confused my order when I asked for a simple off the menu sub. I think they are new staff but I won't be going back as it's all very confusing.

Kim was absolutely amazing, she was really talkative and you don’t get that nowadays, she was really fast with making my food

Food was good but the attitude on the worker named Kim was absolutely disgusting, my friend asked for wedges and she started shouting that they don’t have them as if she was having a go at her. Get an office job if you act like that with people

Put 3 bottles of fridge cold juice in beside subs so they were freezing cold !!!

Awful, bread was so soggy it made it inedible, most of it was binned

Ordered via Justeat never received footlong Churro, no sauces. The 6 inch rottisserie chicken had hardly any chicken on it. The triple cheese footlong dipper hardly any cheese and had not been heated. When I called was told first need to complain via justeat then wasn’t the person on the phone who made the order then they only make them to portion size they are told. We have used this subway often both for delivery and sitting in but no more. Paid £27 for half a delivery then no acceptance that the customer might not be happy!

Absolutely terrible order and some was missing

I wanted my order delivered but it’s came up I was supposed to collect. Can I please get our order delivered?

Poor service phone restaurant and nothing but cheek and an attitude problem

Cold. The last 3 ordered have been rotten from here. Last time we use this franchise. Will use other local shops. Not sure whats happened here but its dreadful.

Got food poisoning after eating here 🤢

Hash browns were dry and tasteless and sub was missing cheese ordered the gingerbread cookie footlong and that was missing

Once again missing items on sub even asking in notes for all items to be put on there

Food quality terrible. Don’t order that hyped up wrap with cheese - it was hard, hardly any cheese and no dip. Awful waste of money…

Ordered a meal deal for delivery, the meal deal came but minus the drink. Tried to contact them and it just rang out. Totally useless.

Drink was missing sandwich was good footlong margreita was awful

I went last week in this subway , i served by simran in really polite way and the sandwich was so neat , must visit ❤️

Today I went to subway and I served by harmeet .she served me so respectfully and the sandwich so delicious

This is a really good subway. The service is good, cookies fresh and it’s clean. It’s better than the other subway nearby.

Delivery driven excellent service And polite. The steak sandwich wasnt toasted though which from workint at subway myself i know should always be toasted.

Ordered 3 meal only received two can’t get though to anyone on the phone very poor service

Delicious chicken caesar wraps 😋😋

Missing ingredients in my order

Missing items & didn’t heat my wrap after asking wraps have always been heated I should need to ask

This is a wee gem that seems to be forgotten by the people of cumbernauld. Great food, good prices and lovely staff. Would be nice to see it busier as this would be a great loss to the town if people don't use it.

Lovely sandwiches as always. Good amount of filling inside. Thank You!

Nearly £6 for the most sad and disgusting excuse for a sandwich! It was burnt and was inedible!!

I recently placed a large, the tracking was off as it informed me it was preparing my order, then a minute later the food arrived. On arrival, all warm food was completely cold.

order was wrong delivery driver couldn't find me so I had too go collect

This is literally the worst subway there is. I’ve never had a good experience from here. Went today for my lunch ordered a chicken tikka, the guy behind me also ordered a chicken tikka on a different bread and even though I was served first they pulled his out the oven first and asked me what salad I wanted to I just said the salad I wanted then they pulled his out and the guy noticed it wasn’t the right bread but they wouldn’t remake them and wouldn’t fix the mistake they made so we both ended up still having to pay full price but I got what he ordered and he got what I ordered. The workers were not talking to each other to figure out who’s was who, they were also not changing their gloves and had their hair exposed. It was like there was 0 training given they just found people off the street and chucked them behind the counter. And to top it all off I got home and noticed the crisps I picked up were out of date 🙃 Honestly if you want a subway just go to the one in the town centre at least the workers might actually know what they’re doing.

Couldn’t have got it more wrong.

Hash browns came frozen in my wrap and in my partners sub

excellent food will order again soon

I paid £6.48 for a 465ml tub of ice cream and received a 100ml tub. Absolutely fuming

Wrong order and couldn’t find the house. Food that was delivered was cold.

I couldn't eat my sandwich as they had put sweetcorn on it. I have an allergy to sweetcorn. waste of money. They need to pay attention to what has been requested on the order.

The delivery time kept changing and changing, the courier had been at the restaurant for over 40 minutes. When checking the maps he had went to other addresses before food was absolute freezing didn’t even eat it and forgot our juice.

Food was cold, drink was wrong, delivered late.

maybe give me my food next time

Once again my sandwich was missing the veg part of the order. Why does this keep happening. Pls read the order properly!!!

ex delivery ex quality of food very happy

Sandwich was unedible bread was brick hard and there was peppers on both sandwiches there should not have been as I am extremely allergic to peppers both sandwiches went in the bin extremely unhappy with service

The meatballs were burnt to a crisp, completely inedible. Ended up with a salad footlong!

Would help if they actually delivered to the right address down money and no food great service!!!

The food was nice but arrived completely cold, so had to heat it up.

2 items I ordered where wrong!

food was freezing when it arrived. Non of it tasted nice.. the steak sub bread was mushy

I will give 5 stars because Im happy to use for the food this sabway

Wrong order received delivery driver said to contact the restaurant as it wasn’t him that packaged it

We ordered from here and we had tons of long hair in the ft longs that we got we approached the store and was told there wasn't no refund policy and also non of the staff were following proper food protocol including wearing the appropriate hair coverings

Toasted my sub when never asked for it to be toasted also has lettuce in it when not asked

My bag was taped shut and it had another receipt from just eat from another shop inside my bag.

Sun was burnt, no crispy onions, barely any sauce. Cookie was stale. ridiculous!

Everything ordered did arrive, it arrived on time and still warm!

They always miss out some items I ask for and this time have put bacon on my veggie delight!!!!

Two items were missing from the meal deal that I’d paid extra for. & at over 13 odd pounds for it I expected it to be there. Never toasted the bread either so was disappointed with that

This order was marked as delivered and NEVER received.

yet again our order was incorrect and they toasted the subways when this was not requested. I have a "fussy eater" in the home who will not touch it so £9 wasted AGAIN. they are the only company on Just Eat who continually send incorrect orders. will not use again through this app

Driver was really nice, I wish I could’ve gave him a tip on the app

Good food, quick delivery. Friendly driver

Pigs and blankets had no blankets. Wedges undercooked, cold and inedible. Bread tastes stale and with no cheese?

terrible never even got my muffin and gave me normal cheese instead of monerty jack

Order missing items on subs and rolls were solid

I had to go out and find the delivery driver and this is not the first time this has happened, chips were hard and cold

Wedges were uncooked and not really edible and extra dip was missing

Pepperoni & salami was missing from my bmt so just had ham not exactly what I ordered

Margarita bread was burnt, it was meant for my toddler but was too hard for her to eat. I ordered Ben & Jerrys ice cream, it was already open with half the ice cream missing and what was left was just hard icicles not like ice cream should be, didn’t trust it enough to eat it. Disappointed. The meatballs were defo the best part of the order and was the only thing that was still warm when it arrived.

Delivery driver was lovely however the restaurant took far too long to make my order.

Bread was stale. Barely any filling.

Delivery driver was very rude and abrupt. Was saying apparently he got lost and ot was my fault even though the address i entered was correct and i double checked. He was very rude and i am not happy at all. I was feeling quite scared and intimidated being a young female living alone (vulnerable). Im shaking now. Not what a food delivery should involve.

I had to pick up this order due to tbere being no delivery drivers for over an hour i want a refund !

Ordered foot long meal but only received 6 inch meal.

The sub itself was amazing but the cheese bites were all split, squashed and damaged

Wrong item sent again. Don't like cookie dough ice cream..was supposed to be fudge brownie.

Was very late and turned up cold. At least I got everything I ordered this time I suppose

Food cold and wrong order no milkshake

Worst subway I've been to. Stingy with toppings and sauce . Customer service was pish tae

worst subway ever ordered through just eat missing items not once but twice had to make claim through just eat!

waited over 2 hours for a sandwich drink and 2 other items

I am disappointed in the way the staff spoke to me about my order. Very rude. Got told it was ready to wait a further 15 mins for it to be made after getting a notification to say it was ready to collect. Staff kept asking me for a order number as I told them multiple times it was a Just eat order and didn’t have a order number. Very disappointed and will not be returning to this subway.

No stars as they did not have the ingredients to make my order. Was promised a cookie as compensation and didn’t receive any cookie. Poor service all round

Order a CHICKEN TIKKA salad and they didn’t include any chicken tikka. Store is a joke go to the one in the centre.

Who even eats a subway untoasted?

Was an hour late. Your app keeps resetting to 5 mins late

Food was cold it was that late, driver didn’t know where to go

More than 2hours to deliver when it stated delivery time as 25-30mins. Food was cold and soggy when it arrived. Will not be ordering again

Shocking the delivery is shocking the woman was rude to me just shocking

Good and all my food was here

Food freezing over an hour and a half later

My food was ordered at 11.50 and I received it at 2.45 - waiting nearly 3 hours! this is my lunch and I had meetings in between online with work. Not acceptable. I then wanted to cancel and it says the driver is on his way! Plus my salad had many items missing. I would like a refund as that wait time is unacceptable.

Forgot drink, cookie and crisps and is freezing

I thought a salad box came with lettuce, Cucumber and tomato I only got lettuce in mines.

I do enjoy a subway but it does have its risks as I'm allergic to tuna. I generally order things that aren't in the area of the tuna and always ask the staff to change their gloves and use clean knifs etc. But today while standing waiting in the queue I watched as one of the staff first dropped tuna into the cheese and on the counter then picked it up with his hand then without changing gloves put the same hand in various salads etc contaminating at least 5 items . I left without ordering and will not return to this branch. . Subways really need to take allergies more seriously especially when it comes to tuna as this has the potential to cause serious problems.

Ordered ahead just over 1 hour before lunchtime. Arrived at the shop and had to wait for 50 minutes to collect the order. My order wasn't ready despite having had it for over an hour. There was also missing elements from multiple meals. Not impressed with the whole experiance. I understand the shop was very busy but I would have been quicker making a fresh order when I arrived.

X3 chocolate cookies were missing

The receipt was right but the order in the bag was completely wrong and no juice at all within. Tried to call directly but phone was off the hook.

My salad box was open so was all over my bag!

Don't order a pickup, it's a waste of time. Food is ok (you know what you're getting with Subway) although could have given a little bit more veg (especially on my veggie sub) and a bit less marinara sauce on the other (ended up leaking everywhere). Placed two pick-up orders recently for specific times through the Subway app. First one a mid-week evening with no customers in the store. Arrived and had to wait on my sandwich to be made (Philly cheese steak, had disappointingly few peppers) taking a bit longer than usual. Whatever, new starts need time to practice, fine. For the second order, I went to the pickup point to collect (a few minutes later than my collection time). A very busy lunchtime. Took a while before spoken to - whatever, it happens, busy lunchtime. Order not ready - well that's annoying, but I'll let it slip. What's not ok is then saying it will be a few moments and continuing to serve walk-in customers. Had I joined the queue and told them about my order I'd of been in and out in 5-7 minutes with the rate they were serving. I placed an order to avoid any queues. I ended up waiting 17 minutes for my sandwich! Even delivery drivers who arrived after me were being served and on their way before me! Seems the prioritisation is: delivery drivers > walk-in customers > collection orders. I could have taken one of the staff back to my house to make the sandwich, and given them a lift back home before I'd of been passed my sandwich (I live seven minutes away). I could have even placed an order for delivery to a unit next door and received my order quicker. I probably could have even joined the queue to place a completely separate order, two times over, and receive those orders sooner than my allocated time-slot collection. The whole idea of ordering for pickup (according to the app) is to "order ahead & jump the queue". Yes, I literally skipped everyone in the queue, in practice around ten people were served and on their merry way before I received my order, all because my sandwich WASN'T READY FOR THE PICKUP TIME! Such a poor system. Your apologies fall on deaf ears when you can't uphold your end of the transaction and then neglect customer service with poor work prioritisation. No compensation, freebie cookie or good will gesture even offered (dare I asked I'd have probably waited a further eternity). Won't be back to this franchise.

Bread fell apart and toppings all came out. Bread was so unfresh

Even though they are clearly listed on my receipt attached to my bag I was missing a 500ml bottle of coke and a chocolate cookie !! Clearly a mistake when order was packed , will not be ordering again !!