Tim Hortons in Newtownabbey

Wrong fries, missing ketchup, relish on the kids burgers, no cheese on the meatless chicken burger.

Food was lukewarm, try not putting hot food in a bag on top of a cold bottle of water next time

Took 1 hour and 10 minutes to deliver. The expected delivery time kept getting further and further away. When it finally arrived there was no heat at all coming from the food. I had to reheat in the oven which is far from ideal.

very fast, warm food and polite delivery driver 👌 😀

Food wasnt missing items this time, great job

Fab drive through service, all staff are so helpful and kind especially Diksha who always brightens my morning! 10/10

Very clean, prompt and friendly.

Lovely place to stop in, grab some food and a hot or cold drink. Friendly staff, quick service and relaxed atmosphere. Best donuts about!

Lovely chicken tenders nice crispy fries chicken burgers on point

They are very sweet, when they didn't have the donuts and drink I ordered in stock, they compromised with different donuts and drink and then some with more donuts and many timbits. It was so nice

Service was very poor, food was not warm, and when I said so, the servicer just shrugged their shoulders and did not offer to fix this problem 😕

I just want to take a moment to express my gratitude for Rita at Tim Hortons. She truly makes every visit special with her warm smile and incredible attention to detail. Despite the busy atmosphere and countless customers, she always remembers my name and even my usual order. It’s rare to meet someone who brings such kindness and positivity to their work, and Rita does it effortlessly every time. Her cheerful attitude brightens my day, and I feel lucky to be greeted by her whenever I stop by. Thank you, Rita, for making each visit to Tim Hortons a little brighter! 💕💕

Poor Cleanliness I was shocked by how dirty this restaurant was, despite being almost empty. The floors were filthy, the tables sticky, and even the bathroom was in bad shape. If the visible areas are this dirty, I can only imagine what the kitchen looks like. Definitely won’t be returning.

I was in Tim Hortons this morning at 8-45 and my breakfast order was wrong as the person who served me put on order with sauce even though I made it quite clear to her no sauce . When I complained about it there was no apology for her mistake , they gave me a new muffin but I didn't eat it as i had a terrible taste in my and i asked for and got a full refund but the staff didn't seem to be bothered as the three members discussed my situation in non English which i thought was totally inappropriate with me standing there and i asked them to speak English please as they were talking about me , not be back there staff need to be trained in manners and customer relations .

Had a fantastic experience at Tim Hortons this morning! The coffee was perfect, and the breakfast was fresh and delicious. The staff were so friendly and welcoming, making the whole visit really enjoyable. We didn’t have to wait long at all, even though it was busy, and the atmosphere was warm and inviting. Definitely a great start to the day, can’t wait to come back!

First time at Tim Horton today with daughters for breakfast. Enjoyed the experience

The coffee is grand, food is what you'd expect for a fast food restaurant. Sunday mornings are very busy but not too bad. A nice stop if I have time to grab coffee before church.

Wont be back here on a sunday morning as the girl on the till would turn ur coffee sour not helpful at all and looked like she wanted to be anywhere but there

It was a pleasant, relaxing experience a little expensive but a nice place to chill.

Quick, friendly and never had any issues. Here most Saturdays for a coffee

Always the place to be on a lazy weekend morning. Tim Horton's French vanilla latte is our family's favorite coffee. I drop by often for sit in and take away. The service and the atmosphere is great. Glad that this place exist in Glengormley 👌👌

Served by Michelle, who is always really kind, welcoming and provides the best service with a smile. All the staff are always very friendly. Worth the visit for this reason and obviously the French Vanillas. Highly recommend Tim hortons Glengormley.

hot chocolate had bits inside it. rest was fine. delivery driver was nice.

Wasnt nice didnt taste of pumkin no biscuit or cream

driver was prompt, food was warm and all good!

Our coffees arrived warm and well-packaged, and our iced drinks arrived safely and carefully packaged. Excellent customer service from the store and from the lovely courier.

Wrap & fries were lovely. Kids enjoyed their donuts but the chocolate brownie one was a wee bit stale

Order arrived freezing cold and missing a side item.

driver was super nice and friendly, food was perfect, coffee was great, very pleased.

Great food great staff overall great spot

Great service and very friendly atmosphere

Driver was pleasant, my food was not soaked in spilt coffee so I am satisfied. Appreciate a driver who is friendly and punctual.

I love Tim Hortons! I have only ever used the Glengormley store. I have ALWAYS gotten the same thing so this is a narrow spectrum review! Lets just say , Ham and Cheese Melt. They have just (i think since 09/09/24) changed the way they make this item. It used to be two slices toast, cheese and deli style ham on inside then more cheese (all cheddar) on top and grill (maybe nuke then grill) and boom. Now its like pulled pork chunks and some cheddar I side two slices and sone more yellow and possibly grated cheese on outside given a quick grill and boom! Before 1100am it comes with a hash brown and after it comes with criss cross fries and a dip. Currently the cost is superb at breakfast. 50p for sandwich and 50p for hash brown if you pay £3.50 for the coffee. £1 breakfasts!

I always enjoy Tim Horton’s - but my straightforward order was missing 3 hashbrowns and food was cool. I rang the number for the restaurant on Just Eat but was only able to leave a recorded message. Nobody phoned me back.

Very welcoming and lovely staff. Nothings a problem to them and coffees great!! Best Tims in NI!

Excellent service; our coffees were perfect.

Our order arrived on time and our courier was excellent. Our coffees arrived very warm, which was perfect.

food took an absolute age to deliver,the courier was apparently at the restaurant for most of an hour. when the food arrived, it was cold as was the coffee. really poor service

items missing from order. no hash brown included in the breakfast meal also ordered extra hash brown and it wad missing too. not good Tim Hortons

The donuts are very good and there tasty , the coffee is excellent and food is well cooked also the staff is very polite

Diksha was so helpful and pleasant ❤️ Please have Tim Hortons in Rotterdam

Breakfast was really amazing, staff (Diskha) was also accommodating and friendly. Kudos to her

Once again I was missing one cookie. I won't order from them again.

Mansi gave great service! Lovely cup of tea Diksha gave us lovely service and some Timbits. We really enjoy coming here

Kids love the chocolate timbit ones. Kind staff, quick service and clean interior. The food is always very good quality. A great place to stop by for Sunday lunch

Lovely friendly store!! Great hot chocolate, ice cap coconuts and yummy.foodies

Most of the time I prefer to do breakfast and I like the place.

Diksha is the most perfect person to place an order with. V helpful and always smiling. Unreal!!

By far this is Tim Horton’s Best location here in Belfast / North Belfast / in the heart of Glengormley. The staff are kind and welcoming. TH serves fantastic chicken tenders & their strawberry frap is a must have, then timbits for desert. Just not very happy with the fries today, it was overcooked (as compared to Tim Horton in the City Centre). But still worth coming back. 👍 I’m a huge fan of Tim Hortons and it’s sister companies e.g. BK.

very nice and gave us free timbits #lovetimhortons

I always visit there for coffee and cookies !! They are the best in town ❤️

Loved the place and the vibe there !!! Best coffee with best staff ❤️

Was served by Diksha, lovely service great staff would recommend

Excellent. Staff so friendly and helpful.

Amazed with the taste of food and drinks👌👌👌

Amazing place for a warm coffee ☕️ and great food 🍩 and specially The staff is so professional and good with the clients. To staff service is very convenient and quick.

My fave Tim Hortons Store - Glengormley - staff are always so friendly helpful and patient … the store is super clean and we visit every Wednesday before 11.30 for the £1 breakfast with every drink purchased great offer … have even found a new favourite drink with the staffs recommendations honestly the best Tim Hortons Store in NI

Tim Hortons at Glengormley is a great place to have good food and coffee.

Tim hortons provide an excellent experience with great coffee and tasty treats. I highly recommend it to anyone who are looking for a enjoyable evening 😊🙂

I highly recommend this place for anyone who wants to enjoy a pleasant meal 🍽️ and the service was quick and friendly.

Nice place to relax and had some coffee

White hot chocolate is my one the favourite a comforting choice for cold weather nade with white chocolate and milk

I would recommend Original blend double double a classic favourite, this coffee with two creams and two sugars is perfect for a smooth and creamy start to the day

Amazing food, the best place to spent time with friends.

This the best location to pick up a coffee or a snack. The restaurant is quite big and has drive through option too. You can use the self service kiosks or go to the till to order. Staff is also super friendly.

An amazing breakfast experience with multiple choices...

Lovely atmosphere with amazing menu. Really liked the coffee and doughnuts.

I ordered french vanilla latte and it was properly made and everything was apt about the coffee .. I must say coffee of this particular Tim Hortons is always properly made as per the requirements .. Also I took Tim bits they are also good and freshly baked here .. All in all everything is good 😊👍🏻

Tim Hortons at Glengormley is a great place to have good food and coffee. Prices are reasonable. I start many of my workdays after reading the newspaper and having a coffee at the Tims. This is my local coffee shop and staff are always very professional, especially “Tanvi” is super friendly, always smiles, delivers an exemplary service and a dream team who go the extra mile.

Ordered only 2 lattes, Got 2 large disgusting drinks of what looked more like dishwater than a latte. And For what I paid for these 2 coffees + delivery, I could have ordered from somewhere else and gotten a better quality coffee for less.

Excellent environment, friendly service, great menu choices and really decent food.

Fabulous experience, provide best service and excellent food

Tim hortons provide an excellent experience with great coffee and tasty treats. I highly recommend it to anyone who are looking for a enjoyable evening 😊🙂

Tim Hortons at Glengormley is a great place to have good food and coffee. Prices are reasonable. I start many of my workdays after reading the newspaper and having a coffee at the Tims. This is my local coffee shop and staff are always very professional, especially “Tanvi” is super friendly, always smiles, delivers an exemplary service and a dream team who go the extra mile.

Very nice meal most especially the chickens and burger. Try it....you will love it..

Excellent customer service and friendly staff

Sandeep was EXCELLENT, FRIENDLY AND PROFESSIONAL.

Never got my food, got the wrong order and just threw it in the bin. I’m absolutely appalled and I can’t even get a refund nor got in contact with the shop itself or and email from justeat! Will never get anything from the store again! Not happy one bit

Great place and staff. The large open plan makes it a great place to have friends and meet for long conversations. Great for families too.

Lovely place for a nice warm coffee and great food. We come here often for breakfast and my girls love it! The staff is so professional and good with the clients.

Was missing the kids’ drinks and one set of Tim bits, but all arrived quickly and hot. The important things arrived.

Don’t serve coffee in the mug or cups even it’s on the menu offer. Windows and floor very dirty. Furniture needs updated.

Best service. Really nice staff.

All staff so helpful and kind. Coffee and food beautiful. Best place ever.

Order saiddelivered but wasn't!

I ordered two cherry crush coolers and ten Timbits, we got the timbits and only one drink and I would like a refund.

Very good experience here at Tim hortons, Sandeep in specific went out of his way to make sure we were satisfied with our orders and his service was impeccable, quality management.

3xiced drinks perfect 1xamericano was not warm when arrived

Treated myself this morning with a Tim Hortons Breakfast meal. I went through drive thru & ordered a sausage & egg muffin stack meal. First thing I opened to eat was the hash brown and noticed a dark hair sticking out of the hash brown 🤢 Whole breakfast straight in the bin.

You have to clear your own table, the staff wont

Had food & drinks hot one never expected this kind of coffee taste...tnx..to you Glengormley team

I ordered Hot chocolate here never experienced this kind of taste , i have roam around almost 20 countries but never taste hot chocolate like this , I personally think Tim Hortons gonna get very hike…

my order was wrong. didn't get the burger in the burger meal!

Drink was missing from the meal. The extra dips that were paid for missing...AGAIN! Surprised that the correct doughnut was delivered.

Donuts were substitutions. Unfortunately it was for autistic children with very specific tastes. I understand the reasoning behind substitutions, but they should give an option if you want a substitution. You pay extra for specific donuts. Honey crueller in this instance. I could have saved money ordering a random 6 pack and might have had a better chance of getting a donut they prefer

Great place to vibe and the services are excellent

Food is delicious and coffee is so tasty

Today I came here around 7 in evening it was busy, I was with my kids they are fond of your Toasties so it took little time I understand that but you guys are awesome they offered mini donuts to my kids, it's really appreciated, there are very less restaurants I saw who always tries to make customers feel welcomed this is one of them so wanna come here again & thanks million to you guys such an wonderful food nd hospitality.

Friendly staff, very efficient service

I am a Canadian, and we just visited this branch. The attitude of the staff is VERY RUDE. They almost shout at you! They should visit Canada 🇨🇦 to learn how to treat the customers. Also, they hade a few mistakes, such as: when we order two cappuccinos, they gave us brewed tea. Also they were out of half of the donuts, and it was just 10 AM. They shall regularly bake them to ensure constant supply. + May 2024 update: the self-order kiosks usually do not have printer papers; thus no receipts are given. Is this to save costs??