Three Arches in Cardiff

Food was clearly cooked from frozen and tasted absolutely disgusting. Service could have been better looked understaffed tbh. 3/10 would not recommend was so bad i was in a mood the rest of the day

A good experience on a bad weather day

Excellent food at a good price. Nice surroundings and good atmosphere.

I normally love to come to the three arches but yesterday was a different experience! Was told 45 minute wait for food which we thought was ok and we've been told that before and never normally takes that long. Food took 1 hour and 5 minutes in the end and we had 2 children on the table! x

Lovely food, great service. Young lady serving on the bar was very helpful.

Popped in today to check on a booking for Saturday and decided to stay for lunch. I was on my own, but it was a very comfortable and pleasant experience and the staff were fabulous.

Visited on a Saturday afternoon. Food good, staff lovely (when we found them). Horrendously understaffed. Staff there did their utmost but there weren't enough of them.

Starters- only one arrived . Had to go ask where the other one was. Mix up in the order. Had finished the original starter by time it turned up. Mains- 3 festive burgers- all theee burgers didn’t have the pigs in blankets and stuffing. Had to go ask where they were. Waited a further 15 mins for them to arrive Ordering- bill was incorrect. Had to sort out refund / etc Bar - ordering took forever. Due to a Friday night and two staff- one of which was there first day Why have a new person training in a busy weekend night?

Service was good and the deputy manager excellent in ensuring customers were well looked after. Sadly my sirloin steak was not up to standard.

Great place to go to for a family meal reasonably priced and good food. Staff very helpful

The food was tasty, the staff were great. Especially tte lady with the blue hair! My daughter loved the play area outside too. We went out with family but were greeted by two different friends with their families. It has such a wonderful neighbourhood atmosphere

Service not up to usual standard. Long waits for food and staff seemed stressed. Management / leadership not visible. Food was up to usual standard and hot etc.

We didn't expect much going in, but wow. The food was amazing, and the cozy vibe was such a bonus. The nachos were a crowd favorite, and even though it was pretty busy, the staff was super friendly and made us feel right at home. Big thanks to team.

On behalf of my mother and nan. Fabulous service and food. Loved her 90th Birthday and Christmas dinner

HORRENDOUS SERVICE AND TERRIBLE FOOD. I don't normally write reviews however! Visited for Sunday lunch 18.11.24 (Order - cg8jr2hkxd). I have used the 3 Arches for many years, as has the family. Not anymore! Shocking food and service. Sat down and asked for the table to be wiped as it was sticky. Waitress vanished and never came back.... Ordered on the app and food arrives quick but with no utensils. We ordered a Beef Roast and Hunters Chicken. Asked for some and waitress never came back (waited around 5 mins) so went on a venture to find some which I did at the waitress station by the kitchen. Then asked another passing waitress for salt, ketchup and mayo. Guess what, never came back. This time knowing the location I got them myself after waiting a few moments. and then to top it off over half way through our meal and the drinks had not arrived. So flagged a waitress from earlier and asked for them. I thought she'd take this opportunity to ask how the food was but didn't (no one did!). In fairness the roast was very good but the hunters chicken was tougher to swallow than an IKEA flat pack table. I was wishing someone had asked as I left more than half on the plate as we walked out - - - - - STILL WITHOUT OUR DRINKS! Avoid! there are many other places on North Cardiff worth your custom.

Visited for the first time last Saturday. Started with drinks outside in the beer garden, then moved indoors for our meal. The setup was amazing, well spaced tables, and the atmosphere was just what we needed to unwind. Food arrived nice n hot.. Especially loved the Sunday roast! One tiny thing, tho-- wish they had a few more veggie options. Overall, we had an amazing time and will surely come back again.

Great night with friend at the Arches. Nisha gave us great service and was helpful

We recently celebrated a friend’s birthday at the three arches. The food and service were amazing. A massive thank you to Nisha who made our evening so special. We will be back soon!

Met friends good food / atmosphere lovely pub

Our friends' night out turned into an absolute blast! Tried a bunch of stuff from the menu, and everything was fab. Service was quick, and we even got help with splitting the bill. Appreciate their patience! 💯 Definitely recommending it to frends. Took my family out here for a casual dinner, and it couldn’t have been better. The kids had a blast in the garden while we chilled with some good food and drinks. Portions were generous, and the steak was cooked just right (rare, as I like it)! Even got a thumbs up from my picky eater—rare win! All around a lovely evening with a lot of smiles. Defintely plan to return next weekend for more memories.

Just popped in for a quick one. But then food Good food Good staff Good company

Came in on quiz night, had curry was served by Nisha. She was very helpful.

We visited the Three Arches on a Wednesday evening. The curry was delicious and the quiz was great fun! A lovely lady called Nisha looked after us at the bar. Highly recommend a Wednesday evening!

The main course was excellent. Unfortunately, one* of the only two soups on the menu was not available, so we just had the main course. (*Perhaps there's a local shortage of potatoes..or leeks?)

Had 30th birthday party yesterday at the three arches it was amazing just want to thank you to the brilliant barmaid Khushi Jain for you amazing hospitality and your amazing severs you absolutely smashed it considering there was a lot of us u was on your own but you was brilliant you made sure we was all happy and everyone was okay I will be booking future party's here again thank you so much we all had a really grate night

Lovely place, food was lovely, my steak could have been cooked a little more, it was tasty, chips were hot, peas were cold. I enjoyed it though. Child friendly, All on ground floor, disabled parking/toilet, average prices, will definitely return.

Really lovely. Food was hot, fresh and tasty. It was a Monday lunchtime yet very busy. Always a great atmosphere here.

We had a really nice meal our food was served with in 15 mins of ordering it was very tasty and hot two of us had the chicken tikka and one had the gammon egg pineapple &chips the portion sizes were generous Molly was very polite all through our service and knowledgeable when asked the desserts that were on offer this evening Molly also checked in with us later to see we had enjoyed our food the whole time we were there she didn't stop all the staff were friendly especially the head bar lady who’s name we look forward to our next visit

Visited with three grandchildren around 5pm. First off, I ordered drinks for two adults. One person covering both bars and one customer causing a real hold up. Customers sighing at the bar at the wait .... and the wait was long. We ordered food for the children. After a lengthy wait, we were then asked to confirm details of the order. Then, after the first course, we awaited the desserts. Another unnacceptable wait. I hailed the waitress who didn't come over but shouted, "Just five more minutes" clearly aware that it was well overdue. 5 minutes turned out to be 12/15. A previous reviewer referred to the regular absence of a landlord compared to the previous landlords (always a presence) and to excessive pricing. I've patronised this pub for over 25 years, and I have to agree on both points. I can buy the same pint in the city centre for much less, and last week, I was staggered to find a customer next to me pay £6.80 and £6.20 for two "premium" lagers. Ludicrous at a time when pubs are struggling to survive.

I had Sunday lunch here yesterday. Exceptional customer service from Ffion. Food was hot and arrived promptly, the building seems clean and had great atmosphere. Amazing thank you very much.

Big portions, pleasant vibes, friendly staff, overall an amazing place definitely recommend!

Absolutely loved the warm, cozy vibe. Food arrived quick, and the staff was kind n' attentive. Will be back for sure! 😊

Amazing service and friendly staff! The pub atmosphere is fantastic, would highly recommend!! It is my local and whenever i pop in, i am always greeted with a smile and a warm welcome

Love this pub. Friendly staff who are always welcoming and helpful. Guinness is getting a bit too expensive @Marston’s £5.75! I only pay £4.50 in London

A mate and I decided to try it out after hearing good things. Walked in, and the vibe was spot on—dim lights, good music, and a warm feel. Their madras had a good kick, and our server even threw in a drink recommendation that turned out awesome. Honestly felt like they cared about giving us a good time. Will defo recommend to my mates. And yea, will be popping by again soon—no question about it!

Came here for a pint and some food to complete some work for Uni’. I can strongly and reliably say that the food (I recommend the Mac n’ Cheese and adding some cheese to the garlic bread!), drinks (I recommend the neck oil), and the service was excellent. Cannot fault this place at all, will return, and I will recommend this establishment wholeheartedly.

Staff are excellent couldn’t be more helpful

Came back again for a meal with our parents. As always food and service was excellent. Have to give a special mention to Danielle who always goes above and beyond to make customers welcome. Never stops working but always with a smile. Really cares about the customers.

Excellent staff lovely food and a cracking pint of SA GOLD

Nice service, great atmosphere and nice bartenders

Great pub shoutout to rhiannon. top class service

Went to my friend’s baby shower a few weeks ago and after being to an event there before was a bit disappointed. The party started at 1 and there was no one behind the bar to which the host had to go down stairs and chase someone to come up to which the response was ‘we are a bit busy at the moment’. Which isn’t great especially after paying extra to have someone behind the bar from 1pm. So no one came up until 1.30. The food was served 30 mins late. There was no real vegetarian options and the host had said they had agreed for chips to be done, but none ended up being served and we ended with two lots of pork pies. There was also no toilet roll in the toilets especially considering this is a mainly female baby shower! One of the girls had to go down stairs and get some sheets out of the general toilet. The beer taps behind the bar didn't work at first and none had been tested as they 'hadn't had an event in there in weeks'. It just felt like no preparation was done before us entering. I felt sorry for the organiser of the baby shower as she was very apologetic because of it all. The one think I can say is the woman behind the bar was lovely and that’s the only reason for the 2 stars. Seems the previous management where a lot more organised and punctual on our last even here.

Great food, service and atmosphere. The sunday roast is exceptional - even the vegan roast!

Amazing food as usual, me and my friend had a mate date pub was very busy but well handled would recommend the fish and chips and the lasagne :)

Me&dad had lunch and drinks this afternoon very good plus the staff where fabulous to.

Good value pub food with great customer service throughout

This is the first time I have posted a poor review. There us no way I would refer anyone to this site. The table was booked but no-one checked us in. The meal was ordered and paid for at the bar but took very close to an hour to be served. Two of the meals were cold and had to be sent back. The next table had 4 people, one sent his meal back with the result that by the time his food was returned the other 3 at the table had finished their meals. It appears the kitchen is short of staff and very short on serving staff. All the fabric upholstery on chairs looked very soiled and some parts of the carpets were poor.

I had a great time at The Three Arches in Cardiff! The pub has a cozy atmosphere and a lovely beer garden, perfect for enjoying a sunny day. I highly recommend the cheesecake and nachos—both were delicious! The beef lasagne was hearty and flavorful, too. Khushi was super quick to sort us out with everything we needed, making our experience even better. If you're in the area, definitely check out The Three Arches!

I had a wonderful evening at The Three Arches in Cardiff! The interior is beautifully decorated, creating a cozy atmosphere, and the lovely staff made us feel right at home. Khushi recommended the cheesecake, and we absolutely loved it, along with the indulgent choc fudge cake. We appreciated the hospitality and the convenience of having our food delivered right to our table. Thanks to their 30% off voucher, we spent about £12 each, making it an excellent value for such delicious food. If you're in the area, The Three Arches is a must-visit!

Expensive food and drink, more interested in serving food so if it's just a drink you want you'll have to wait as there's very few staff behind a large bar who just suddenly disappear to serve customers with food.

We were served rotten salad. We were also offered a replacement, but were told they would have the same salad in them. Replacement food was brought and the staff were lovely, but there are clearly food storage/preparation issues if salad which was "frsh today" can turn brown and slimy during the course of the day.

Quick service and lovely food, Danielle was very friendly and happy to help with any thing we needed with our meal. Will definitely come again

Great service especially Danielle & Millie.

Every time I come to the arches I always have a lovely meal. The service from Danielle was amazing too. Thank you so much.

Always very happy to eat at the Three Arches!

Very pleasant evening, nice food pleasant friendly staff

We had a very large group for my daughter's birthday, all ordering food. The staff were amazing. All of our food was served really hot. No complaints at all. We have already submitted a booking for another birthday in December. We can't thank you enough for making our daughters 18th birthday meal so easy. Lovely staff, great food. Highly recommend the Three arches for any get together.

The service at this venue was absolutely appalling. I sat at my table with dirty plates in front of me for well over twenty minutes. It was only after I had to ask a member of staff that they finally bothered to clear them away. The lack of attention was shocking. From the start, the experience was frustrating. There was no explanation on how we should order, and half the menu was unavailable. On top of that, the app we were instructed to use was completely unreliable—staff couldn’t even access it themselves, leaving us browsing through items that were no longer on the menu. Meanwhile, the staff appeared completely disengaged, standing around and chatting amongst themselves while customers were left waiting, ignored. I will definitely not be returning to this venue and will make sure to tell everyone I know to avoid it as well. This was by far one of the worst dining experiences I’ve had.

Excellent services especially in these new ways of ordering and social distancing

Great service. Danielle bar staff very friendly and helpful.

Lovely food great atmosphere and service

I went to Three Arches for some drinks and food with friends. Khushi at the bar was very kind and attentive. Great food, good prices and amazing service. Would recommend 10/10 for chill vibes and good meal out!

Had a recent meal here on 24.9.24. My husband’s food was excellent . Unfortunately my steak was not up to standard. I must mention our superb waitress Danielle. She did everything in her power to put things right. She is always happy friendly & has excellent customer service skills .

It is a fantastic pub with a welcoming atmosphere and a diverse menu and my favourite ofcourse. The food is freshly made, offering everything from classic pub dishes to delightful vegetarian/Vegan options. With friendly staff and a lovely beer garden, it’s perfect for casual gatherings or family meals. Highly recommended for anyone looking to enjoy great food and good times!

Service good only had a pit stop for a quick drink.

Horrible experience. Only went for coffee, at 11:30am on a Weds, this took 35 mins. As I came back from the bar (to chase up said coffee) I found 2 people had sat at my table, ignoring the fact my bag & coat were left there as I was alone. The elderly lady proceeded to actually shout at me to remove my belongings claiming a member of staff had shown her there so it was her table (staff are not obliged to do this as you find your own table!). This was a humiliating experience in a packed pub & no one intervened until someone eventually brought my 1st coffee. 2nd coffee ordered on app took over 45mins at which point I asked for a refund & left. No alternative milk options. It’s a busy place but staff seem a little overwhelmed. Won’t return any time soon.

Food was standard. People in my party didn’t like theirs much. Peas were grey and had no taste. Service was mediocre no real atmosphere. Tables took ages to be cleared. Chairs are either broken or worn down. Carpet was dirty. Feels like it’s definitely gone downhill in recent months. It’s a pub so don’t expect fine dining but there’s also a certain level that it’s no longer at.

Arrived after booking for a Sunday- no Sunday dinner available apparently sold out as well as lots of other options Food arrived and one meal missing- they hadnt added it the order apparently so had to wait for meal and still pay full price for the missing meal Food average at best despite pub being nearly empty

Quiz night with a couple of friends. Had the madras and a few pints. Great atmosphere and had a good time despite loosing the quiz. Thank you to nisha who was our server for making us laugh.

Post covid the quality of the food has improved. The prices are also better.

Excellent food, great service and good value for money. Internal ambience could do with brighting up!

Arrived at the pub at 5.30 had To go to a reception desk(it's a pub pub for pity sake not a 5 star restaurant) to be told by someone who needed a personality transplant that there where no tables available, I looked around there were plenty of tables,not everyone could have been booked for 5.30.We only needed it for 45 minutes. I have given 1 star because you can't give none A very third rate experience

Lovely food, plenty of it, served hot and with care. A generous menu with a variety of dishes and a specials board menu, too. I've previously had steak, which was cooked to my specification and tasted delicious, & on my last visit, I had burgers, which were very tasty. Thank you to everyone who works in The Three Arches for making my Grandson's 2nd birthday such a happy experience Phil

Came in for dinner and was met by Nisha in the bar, she was very helpful and attentive. Great food.we will be back

Customer 25 yrs + but trend now to service slow, some furniture shabby/uncomfortable. You invite customers but struggle to serve even coffee early mornings. Twice recently took an hour to get our coffee. Think twice about using 3As for special meals.

Good meal from and 30% off with voucher

Lovely meal and Mari and Maggie were wonderful waitresses and Khushi was so helpful sorting our ‘group’ bill out. Really good overall experience

Cracking food & service by Rhys & vendula

Best pub meal I’ve had for a long tume

We went there a bit by chance and we were pleasantly surprised by the very cute place and especially the welcome, especially from a barmaid who gave us very good advice. Unfortunately we arrived too late and we were unable to eat there.

A bowl of lettuce leaves. 8 prawns. £12.59!

Went for a quiet pint only for staff to be hostile and unfriendly literally screaming at each other

Could not food or service. Very quick and friendly staff.

Rhys was a perfect gentleman and very helpful Thanks Rhys Regards Mike & Gaynor

Rhys served our table and he was very pleasant and helpful with a very friendly disposition Thank you very much Rhys Gwyn and Maria

Never got stock of beers .very poor.

Lovely food excellent value and choice

Been a few times always good food and service. Nice atmosphere clean comfortable pub.

The three arches pub is one of my favourite places to go, beautiful beer garden and park for the little ones, lovely staff, great food!! You won't be disappointed. I come here regularly with work and my service users also love the place. Situated in the lively area of Cyncoed also, you can't go wrong. Easily accessible for wheelchair users which I find is harder to find in other pubs in the local area.

Went for lunch. It was a bit busy. Ordered 2 cheese burgers with fries and 2 cokes.. came to just over £30... waited for 50 minutes for food to arrive.. my burger... 1 patty was burn and the other was pink in the middle .. the fries weren't the best... looked like they been cook in old oil... had a unpleasant taste about them... the other burger was just burnt and the fries were the same... I ate the burger but didn't enjoy it... left the fries... no staff member came over in the 10-15 mins whilst trying to eat... very disappointed and left quickly.. maybe a one off I don't know but not worth £30+. For you staff members.... I was the ginger one with the tall fella who had painting clothes on.👍

Growing in popularity for food and teas and coffees. Locals as always very friendly

Thanks to all at the Three Arches who helped make a family occasion really special. We hired the function room and ordered a buffet. The room was ideal and the guests all enjoyed the food. Assistant Manager Danielle was great supporting the booking from the start, nothing was too much trouble. Nadia who worked the bar in the function room was a ray of sunshine all evening and did a great job. Would definitely use again for future functions.

Very nice, traditional atmosphere, very busy on the lunchtime, but revisited mid afternoon, worth waiting for, all good .

Lovely homely and comfortable pub. Food is good too and very reasonably priced.

Food good waited to long for food drink prices bit high

Great food and service. Nice and relaxed Sunday meal with a pint. Don't normally like brains beast but cafe craft bear was excellent. Bear Garden is excellent to sit out in this summer with an Inches Cider and a mid company.

My friend and I brought our kids our for dinner to catch up over the holidays, pleasantly surprised there was space available in the busy garden and it made all the difference being able to keep an eye on the kids as well as relax and catch up. Food and drinks served via the app were great and service was perfect 👌 we'll be back all the time knowing we get looked after and can relax and enjoy an evening on the terrace!

We love this pub, my sons favourite pub ever. Great food and friendly and polite staff.

Loved it covid safe table service good food we enjoyed our time wihh you

I could easily give this pub a 5 star rating. Its a 4 today because last visit the food wasn't great, it was however good.