Bill's Restaurant in Cardiff

We came for a family lunch after a weekend in cardiff seeing wicked with our nan. We ended our weekend with lunch at Bill's cardiff centre. We were greeted with smiley faces and were served by a lovely staff member, her name was Tilly. She was kind, attentive and nothing was too much for her. It was a lovely experience for the end of a lovely weekend for our family.

Enjoyed a lovely Chicken Schwarma, was good and tasted lovely but didn’t really think there was enough bread (wasn’t a a whole flatbread but two quarters). However, it all tasted lovely including the sauces. Banoffee pudding was lush. Overall service was prompt and friendly, food tasted good and the atmosphere was warm.

Amazingly tasty and presented food, the service was incredible and efficient. Couldn’t fault anything! Will be returning

Food was okay but the place we sat was really nice (in the arcade outside) and the waitress was really nice so thank you :)

Booked for my birthday, they didn’t offer anything special for an occasion. Great gluten free options as per all of Bill’s company. The burger is fine, really wish they’d change the sauce recipe to something a lil more flavourful tho as it’s consistently quite bland. Disappointed the pancakes don’t have any sweet options, just savoury, so ended up not having. The brownie is delicious though! Really nice staff, and lovely establishment. Will be back again!

Food was nice.. large menu with a lot of options. Kids meals a little small but acceptable. Not the cheapest but I don’t mind paying for good food.

The menu was very good, the food too was excellent, but it wasn’t hot and was cold before we’d finished eating. The hot chocolate was barely warm too! Our table was in front of the door so a cold draught blew through every time the door opened.

Food was great and quick to the table. Staff were friendly and courteous. Reasonably priced

A most excellent restaurant with plenty of options for all people. The food was delicious and the service was wonderful.

How do you charge extra for cheese on a cheeseburger? The bun was rusty and crusty and frankly even the burger itself was dripping with grease. Soaked in it even. I've had better in Burger King and frankly that's where I'll be staying. Its cheaper too. No service charge there. What are we even being charged for? Being asked "who ordered the cheeseburger" on a 2 person table where you've already given the other person their food isn't service, its stupidity. These faux-posh places belong in the history books as a mistake never to be repeated. And who the hell is Bill anyway? Bill's what?

Amazing breakfast options and the coffee is just great. Servers are attentive and will ask if you have any allergies straight away which though I don't have any I appreciated the awareness to check before taking orders.

Wonderful place for breakfast and tourists looking for a nice spot to relax and get a bite.

Coffee was the best I've had in Cardiff. Had traditional breakfast, good amount and reasonable priced. Staff where great.

Fab place. First visit here but definitely not the last. Food and drinks were fantastic

Casual and cool atmosphere. Décor was contemporary and cosy. There was plenty of room at the table. The food was delicious, highly recommend the chicken shawarma. 10/10

Lovely staff, good food. Fantastic that they support the nlue light community.

Waiters were friendly and pancakes were great, 10/10

A busy Saturday lunchtime, we reserved in advance. The dishes in my pictures are Bass and Santorini Salad.

Alvin Kungu was an amazing bar tender this evening, sublime service with outstanding performance making drinks. Truly an asset to the team.

Cannot fault that food, absolutely delicious and a great latte too! Excellent breakfast/brunch menu

Hoping when I attend the restaurant tomorrow its easier to order food than it is to simply look at the menu online. Abysmal website

The staff were very welcoming, polite and friendly. We went for my mum's birthday, we had a spectacular meal. My burger was so juicy it was delicious. My dad had the chicken two ways and my mum had the halloumi shwarma, I can't remember what else my family had. We will return

My goto breakfast place in Cardiff. Love the atmosphere, and fantastic staff. The kitchen is upstairs! Yet smiles all around. Make sure y'all tip coz that is a lot of stairs to deliver our food. Thank you all!

Perfect for an English breakfast!

We were unaware that this place adds a service fee charge of £5 onto your bill and if you wish to deduct it, you have to alert member of staff and ask them to remove it. We did this as we aren’t in charge of paying staff the correct amount that they should earn. That is the companies job and my coffee order was also incorrect. It was very bitter and had no caramel syrup in it. When another member of staff told us that they had removed the charge and we paid, we walked out and we said thank you and the main hostess purposely looked away and said nothing to us. Clearly very unhappy that we did not pay the extra money when they did not do anything extra. We paid for our meal and that is all we should have to pay for. Especially when the drink order was incorrect. This isn’t America or London to be adding service fee charges and not allowing customers to remove it using the QR code on the table themselves and forcing people to have an awkward conversation with a member of staff asking them to remove it from the bill as that’s the only way that it can be removed. Extremely sneaky of the company. Be wary of this when you visit this place.

Good, varied menu; cooked well. Friendly staff. Intriguing tiny tables for two upstairs to enjoy a drink and watch the world go by outside

When a mistake was made, they couldn't do enough to help. No hassle, great service, pleasant waiting staff. Thoroughly enjoyed.

Me and my friend had a fantastic breakfast at Bill's in Cardiff Central! The atmosphere was lovely, and the food was delicious. The pancakes were a highlight, and the service was top-notch. Definitely recommend it for a great start to your day

wonderful atmosphere, the food was amazing and service top quality

Delicious food, great service and good prices

My mash potato was ice cold, another person in our party asked for a medium rate steak that came out cold and well done. Some of the staff were pretty rude and unprofessional. I don't understand how they can charge in the £20 region for each meal, provide sub standard service and still be in business. There's plenty of places in Cardiff to eat that provide a decent service, have a look about!

Called in on a quiet Wednesday night, looking for a table just for me. Was shown to a 2 seater table tucked out of the way. I knew what I wanted as this was not my first visit to a Bill's. Ordered my meal, and my drink straight away, and waited for the food. The food arrived within 5 minutes. The young lad placed the food down and asked if I wanted any sauces. He seemed disinterested. I asked where Chipotle mayo was, which is normally in a small bowl on the side. "It's on the burger." I mentioned that it should be an accompaniment to which I was told, "You have to ask for it to be on the side... news to me. I opened up the burger, and the chicken was lukewarm but cooked so much it was dry and tasteless. The bun was also cold, and the fries were lukewarm and tasteless (no rosemary seasoning). I ended up eating a few mouthfuls before I couldn't stomach it anymore. I sat there with the plate pushed to the side for about 15 mins before the head waitress came over. "All finished?" Yes, I replied, and before I had a chance to say anything, she turned and walked away. I asked for the bills. She presented this with a 12.5% service charge, which I promptly asked to be removed. The service was poor. No one asked if the meal was OK, and they certainly weren't rushed off their feet. Would I recommend this Bill's, no. There are far better locations in Cardiff.

Good service and atmosphere unfortunately a big let down for the food and drinks, Dry burger, so dry I actually gave up eating, not ideal for £18 Coffee was burned also, to bitter to drink, Getting a 2 outta ten as bills in bath is lovely but bills in Cardiff, no go

We arrived at 12.30 asked to sit out which was not a problem. Took staff 10 minutes to get to us, after one of us had gone in to get a menu. we ordered drinks. 5 on table, got drinks order incorrect. Asked twice for tea, never appeared. Asked for a second jug of water, never appeared.Had activity sheet for child, no crayons to complete. Food came, child order incorrect. chips not on sons plate, they'd been dropped, when they finally arrived where slammed down! No cutlery were offered or brought to the table. Only saving grace was that food was nice! Won't be returning anytime soon, tbh all the staff that were on duty yesterday, 15/8/24, need some kind of customer service training! And basic manners. Totally disappointing! Curtousy costs nothing!

Wow. Such a nice restaurant with cosy separate seating areas. And amazing food. Was able to stay on track with my diet with the tasty chicken dish.

Wonderful place for breakfast. Their gluten free menu provides lots of great options for those with celiac so everyone gets a lovely meal. Would absolutely recommend to anyone.

The service at bills was exceptional, the staff if there was super friendly. Went in for breakfast for a friend’s birthday and they made such an effort to make her birthday special.

Booked for breakfast for a friends birthday and had a lovely time. Service was quick and all staff were friendly and welcoming. Lisa especially was incredibly helpful and polite. Would highly recommend.

Reliable restaurant in the Bills chain. We were seated and served promptly despite this being a day when there was a major event at The Principality. Portions on the small side but very well cooked. Wine could have been colder but they were absolutely at full capacity so understandable

Greats breakfast, was severed quick and it was proper hot. The pancakes were fluffy and tasted great. The porridge was excellent also, it’s the thick style (not milky) which was exactly what we wanted. The eggs Benedict was done very well, I swapped out the ham on standard offer for crispy streaky bacon (stripe bacon) and was very happy with it. Of important note they don’t seem to use vinegar when preparing this so it lacks a bit of the zingy taste like but that doesn’t detract much from the meal (preference based). The inside is great, lots of interesting things to look at and the tables are layer out in a logical manner that suites the space and means your meal will feel like it’s being served a little more intimate than the size of this place is. The outside tables are very nice also but be warned like every other place in the UK that’s where the smokers hang out for their meals.

Excellent food and top notch service

So the food was really nice..but as I was eating my food I asked for ketchup and the bottle exploded all over me and my face. The staff helped me get the ketchup out of my face but given it was the restaurants fault I don't believe we should have had to pay full price or they should have had to pay for my dry cleaning. They brought out a second bottle and it also exploded so where they were storing them was obviously in the sun.

Loved my experience couldn’t be more happier

Had a fantastic tome here on Saturday. It was very busy but they found us a table straight away. Food was hot and fast and the coffee was exquisite. Definitely my new go to stop

Had a wonderful time here, the host was absolutely lovely and welcoming. My food was delicious and I highly recommend the chicken burger, make sure you add extra cheese. Highly redommend

Lovely restaurant with a great atmosphere and reasonably priced.

Myself and my family had breakfast here this morning. The lady serving us was lovely but the food was Luke warm. We didn’t complain as we were hungry and didn’t like to make a fuss. When we received the bill, there was a service charge of over £4, which we wanted removed, to do this we had to ask a member of staff. I asked the lady that served us (she didn’t give her name, but she was lovely). She asked was the service ok because I wanted it removed, I stated she was great but the food wasn’t. She asked the manager to remove the service charge. I told him the service was great but the food was not, he looked straight though me and walked off. We had eye contact, therefore, there was no excuse for his rudeness or attitude. For a manager his customer service was terrible. He had pink hair and terrible attitude. I went to this bills a few years ago and the food was luke warm then. Will not return, especially with the disgraceful customer service and attitude from the manager.

Bit cramped but the decor makes up for it.

Nice restaurant, we used fir breakfast, not cheap but lovely food. Service was good and staff friendly. the only downside was the outdoor seating, which was located next to half a dozen bins, not really the nicest spot even though the dun was shining for a change 🌞 Would eat here again.

Staff always very helpful and smiling. Food tasty. Nice atmosphere and surroundings.

Came for breakfast. Service was friendly and fast. Food was excellent!

Went there for food before Monster Jam, we had luckily booked a table as it was very very busy. But despite being very busy, we did not feel rushed. Our food arrived quickly, but with a hungry child in tow that was a good thing. Our server Rhys (L), was fantastic, not only double checking when it comes to allergies (which is good as our LO does have a milk allergy) but also going out of his way to check on other things to make sure. He brought crayons for the menu, which managed to keep the LO entertained and when checking if we enjoyed our meal, also asked my son. Honestly he is a credit to the restaurant.

The food is good and the service as well. I like the way the restaurant was decorated. It’s very modern and cozy. They have a kid’s menu. The menu also listed small plates which is great for people who just want a light meal.

Great tasty quality breakfast and coffee

Just had breakfast there, I had a non traditional "schwarma" breakfast, my partner had the eggs Florentine, you can tell the ingredients are fresh and everything was yummy. It is slightly on the pricey side (£14 for a breakfast) but you can taste the difference.

I had a lovely breakfast in this restaurant while in Cardiff to watch the Foo Fighters concert. It had lovely staff and a great vibe about it. The beautiful decor added to a pleasant visit.

wonderful meal with food cooked to perfection. Definitely recommended for future visits!

Excellent staff service nothing a problem. Went with a group of work colleagues, plenty of room in the venue, we had a section to ourselves. Food was good and they easily accommodated separate billings

Really attentive staff, food was lovely, sat outside and watched the world go by.

Lovely food for a decent price. I had the chicken burger recommended to me by our very helpful and friendly server Eleanor. Overall great experience and great staff😁

We stopped for a lite lunch at about 12.00. The restaurant was busy, but plenty of spaces available both inside and out. Service was very quick and polite, the choice and quality of food good and the prices very reasonable Would certainly visit again

Little bit pricey for a breakfast food was reasonable enough. Staff were lovely.

Came here this morning by myself as I was on the hunt for a nice breakfast and coffee spot. I have never been here before but have been dying to try, staff nice and helpful, everything served really quick! I ordered the eggs benedict with extra black pudding and it was the best eggs benedict I've ever had the hollandaise sauce Wass out of this world! Definitely recommend coming here for breakfast or brunch, not bad prices either for the quality of food! Will be coming for dinner next time.

Great quick service and delicious food!

Popped in for Fathers Day and as always, food was spot on.

It's suitable for taking pictures. It's more common to go early. The front desk is friendly and you can come and experience it.

Asked for some water and was charged £4.25 without warning. Food was good, but like come on £4.25 is the cost of a side.

Lovely place, good food options and can be healthy if you want

An excellent place to eat out. Staff are so nice,food is superb and a really nice buzz about the place. Highly recommended

I needed a whopper of a breakfast to shift my post-hen party hangover and Bills sorted me right out 🙂

A disappointing breakfast Neely £14 for , undercooked eggs overcooked Black pudding a single sausage that was tasteless cold fried potato Cold hard toast that could probably break a bulletproof window and a Luke caramel latte that didn’t have a drop of caramel in it asked for sugar and was given one sachets ask another server for some more sugar and then was brought another one sachets Why not just bring a ramekin with a handful of sugar sashay in them?

I am unsure what these positive reviewers are thinking. When my love took me out to this restaurant for a night out, he was very disappointed and bless his heart, embarrassed to. The photos and website online gave us high expectations, but we were served pub food that was barely lukewarm and dry. The only saving grace were the chips, which were just about bearable to eat. We left most of the food untouched and just wanted to pay and leave. To make matters worse, once we paid and arrived home, we discovered that we had been overcharged by an extra £5. Extremely disappointed.

Was there for 30 minutes. Stuck waiting upstairs and no drinks orders taken! Couldn't wait for the food order! More to following!

Always have a fantastic time and wonderful service at Bill’s Cardiff Central, Tori was our server and is always very friendly and helpful!

Major let down for me was no one checked if we were ok when they served the food and there was a service charge of 12.5% on the bill without mentioning it. Food was a little pricey but quite good the flowerpot dessert was lovely.

My partner and I have had food poisoning for three days after ordering the chicken caesar salad and the halloumi burger.... I used to be a fan of Bill's but never again😩

Great dining experience here last week. Sat on a table in the arcade and it felt very 'continental'. It was a lovely meal and service was excellent.

Thanks to Bella in particular for being patient and really friendly with my french family whilst chosing our meals, really good service and always smiling.🙂 Was a first time for the 4 of us and we all did appreciate the food and the atmosphere of this restaurant. Definetely coming back here from the UK. 🙌

Very nice atmosphere food nice ,streaky bacon a little chewy otherwise really good friendly staff and the Canadian waitress really friendly, definitely give it a go

Last March, in an excellent setting with top service we spent some time with friends around typical but also surprising dishes it was really very good special mention to the flower s pot dessert don't hesitate to order a visual delight and for the taste buds

Cool place that you can find anywhere. Way Over priced food. And “does not have to-go containers.” if you have a choice spend your money somewhere else with better food

I had the burger, it was very tasty but the meal was so small, not good value for money. The service was awful , it felt you had to battle to get the staff's attention and you had to ask for them to do everything, like take your order, bring you the desert menu, fetch you sauces and vinegar.. then having to hound for the bill. Never again.

First time to visit Bill's yesterday, we were lucky we could sit outside so we had a table, the food was amazing best I've eaten for a long time in a restaurant. Being a vegetarian it was nice to have a choice of something different than a veggie burger. Lovely staff. Will definitely book a table in the furniture.

When you are traveling and enjoying amazing tasting menus at top restaurants in London, Bath and Cardiff, you might realize that a diet of the best fish, beef and venison still needs a supplement of green vegetables, beets and green leafy spinach, herbs and lettuces. In our search for the menu offering a decent salad, to pad all of the carnivorous splendor that is the UK, we found Bill’s Central Cardiff and Laura, our server. The Hippie Bowl filled the bill with super fresh spinach, sweet roasted squash, fresh smashed avocado, and per my request, they topped it with the most perfectly poached egg with golden orange yolk. We had this with a glass of French Sauvignon Blanc and had Labneh and pine nut peato with flatbread. Perfect! Laura’s service was on time with every request and was friendly, professional and gave us some great tips for the day’s adventures.

Good and not too expensive! Breakfast was a little cold. Very nice place with fast service, highly recommend. But they only serve breakfast until 11:30!

Always come to bills for dinner with the family we have been doing this now for a good few years always have a lovely visit and they are very understanding when you have a little one. Staff really friendly warm welcome from thr staff. Food was lovely and always love the iced tea so refreshing on the warmer days. Will be back

Love coming to bills always a lovely welcome and always happy to help. Can't fault them. Brilliant for a family plenty of choice it always do hard to choice what to eat will be back

eed to make people aware that some of these 5* reviews are made by family and friends of staff who work here, so opinions will be biased. Food wasn't too bad, had to wait for a table to be available (and a bit longer for it to be cleaned). Service was ok, however seeing staff standing around isn't what I like to see. Especially when there are people waiting to be served or seated

All fine until we were forgotten about by the staff.

This was one of the worst eating experiences ever! Weak tasteless tea, the worst and overpriced eggs benedict ever (luke warm, stale muffins, pre-cooked warmed up eggs and bought hollandaise) followed by expensive mini doughnuts in sickly sauce... Walk past this overpriced dreary place and find somewhere better...!

It was easy to order and pay with their app. The food was great, the service was efficient, and everything was clean. Everything you want when you eat out.

They have a separate gluten free menu and made me feel very safe eating there. Staff were very helpful and the food was amazing. I ended up having the blueberry pancakes with bacon and they are very fluffy, and not dry. Would recommend if you are getting breakfast in Cardiff!

We had a lovely meal here whilst staying in Cardiff. The winner was that it was dog friendly!

Fab lunch with my daughter. Food as always was amazing 💖

Went there for breakfast the food was terrible had eggs Benedict served cold! and with snotty undercooked eggs. The pancakes for breakfast were clearly out of a packet and taste dry and cheap. The waiter confirmed they were not fresh and were out of a packet. Never again. Also the fruits with the pancakes turned out to be 3 blueberrys and a strawberry cut it half. I ate here again 6 years later as nothing else was open serving what I wanted. Ordered eggs Benedict cooked properly this time. It is a bit hit and miss on the eggs Benedict. And for the price of £15 i'd rather just book the Ivy.

The food they burned my burger. I’ve had better burgers in other restaurants. Not happy with it & still had to pay it.

Food was great, enjoyed the asthmatics of the place. Service was ok. We had booked online, it was my daughters birthday so I booked a celebration brownie, an option on their booking system, hoping this would be a little surprise for her. It didn’t arrive and in the end I had ask for it (ruining the surprise) the brownie came and the waitress then asked if we would like a candle! At this point the celebration surprise seemed pointless! When paying for the bill (this is done through a QR code you scan on the table) a service charge is added -10%, ours was just over £15, i don’t mind paying a service charge but on this occasion the service was not what I expected, although staff were pleasant and attentive what I expected of my booking the service fell short. I paid the service charge as the only way to have it removed was to ask the waitress to physically remove it from the bill. If the service charger is added electronically on the bill the facility should be there to also amend it too. In summary the service from the staff was ok, the food was great but the system for booking a celebration fell short and was not executed and service charge automatically added but if you wanted to change it you had to physically challenge it with a staff member.

The elderflower and rose tea was very nice!

The food was nice .. would have like it to be hotter, but it was flavoursome. Service was ok. Staff were polite but not really attentive and only did the necessity, but it wouldn't put me off trying again

Had a great time here, I love the breakfast, they are one of the best places to go in Cardiff for lunch and brunch. It’s always really busy here and not uncommon to see a queue at the door - don’t panic it doesn’t mean you wait! The staff are fantastic and really friendly. It’s very close to the shopping centre and the train station so it’s a great location. Definitely book a table though