Based on 13 opinions finded in 1 websites
Based on 13 opinions finded in 1 websites
Nº 448 in 507 in Suffolk Coastal
Nº 143 of 152 British in Suffolk Coastal
Opinions
Booked a table online via the website for 4 for Sunday evening. At 2:30pm on the Sunday they called me and cancelled my table because "they had an event on" No apology and then the caller hung up. I will never go to this venue.
Richard B . 2024-07-21
MORE AT TripAdvisor
Going to Potton Hall couldn’t have been more disappointing. Booked a table online for two to celebrate an anniversary 5 weeks prior. Got a booking ref. Received 2 emails for me to reconfirm my booking 50 minutes before the table booking. Completely closed when we arrived. Luckily our driver (who was the only one who had a telephone signal) hung around for us otherwise we would have been stranded in the middle of nowhere, helpless and in darkness. When we phoned them, a very unprofessional woman answered the phone (maybe she was panicking) and kept asking us to hold on 5 minutes and barking odd words to us. Apparently we weren’t on the system. We went down the road to the Westleton Crown where we were welcomed with open arms and we had a delicious meal. Note to self, always book a table using the telephone, not online. Note to Potton Hall, check your booking system, look after your customers by honouring a booking and lastly, answer the phone professionally and speak clearly and calmly.
GrandTour59878776404 . 2024-03-03
MORE AT TripAdvisor
We are staying in the area, and are so happy to have stumbled across The Yurt at Potton Hall on one of our walks. It's a lovely space, set in a gorgeous garden surrounded by marvellous old trees, and with the little Dunwich River running through. There's a sculpture trail not to be missed, and artistic touches everywhere. We've had coffee there twice, and lunch once. The food is superb, and the staff could not be more welcoming, pleasant and accommodating. We have booked an evening meal, and are hoping to fit in a back massage as well before we leave!
Gill C . 2023-11-26
MORE AT TripAdvisor
This venue is so unique and pretty. The food is amazing and the service incredible. We went for a meal for my birthday and they even decorated the table anf put a banner up. Such special little touches. Hugely recommend this place. AMAZING, thank you love the field family.x
Charis F . 2023-11-12
MORE AT TripAdvisor
We had a superb evening this last Saturday (29th Sept). The Yurt is beautiful and in beautiful tranquil surroundings. Priscilla is the perfect host;- welcoming, joyful, attentive and careful with our privacy. The food was absolutely splendid and we went home very grateful. When we are in the area again we will visit the Yurt. And may also stay there too. It was perfect.
Jet279112 . 2023-10-02
MORE AT TripAdvisor
We had a great evening at The Yurt. The atmosphere is relaxed, the staff friendly and the food superb. The chef uses ingredients from the garden to enhance his dishes. We returned the next day to see the sculpture park and it was great to see a party of young mums having a day out at the spa. This is an unusual, generous and welcoming place. We hope one day to return and stay in the soon to be opened hotel.
Jo B . 2023-09-16
MORE AT TripAdvisor
Tried this place out for the first time and the food was amazing! Will definitely return another day…
Mem M . 2023-09-09
MORE AT TripAdvisor
After a pleasant walk at Dunwich, we four ladies (of a certain age) we’re looking forward to a convivial lunch on a sunny day. We chose to book the Yurt. The entrance off the main road is in prepossessing. A coat of paint on the gate, some general tidying of the track to the house and maybe the odd pot of plants at the entrance would have been nice. The car park was empty, as was the spa- no one around until we found the yurt and the waitress. She was not welcoming. We sat on one of the many empty tables and eventually went to get a menu. This did not live up to the expectations seeded by the websites. Two types of sandwich, a salad and mussels. Oh and a risotto.and soup. When we were at the bar trying to gain the attention of the waitress, we spied some very sad slices of cake. As we were there and it was the birthday of one of the four, we decided to stay. Sandwiches were made with old bread, salad was a few outer leaves of a lettuce, a warm goats cheese and a spoon of onion marmalade, garnished with roughly chopped tomato. No dressing. The wine was warm. Not willing to sample the very sad cake we asked for a fresh supply and were offered brownies- no, a good brownie is a wonderful thing. This was an average traybake. No cream or even a shake of icing sugar to suggest that it was being served in a restaurant. The bill was £100. Daylight robbery. The sandwiches at £9.50 and the cakes at £18 for four slices were a particular rip off. The wine was £25 This was one of the most disappointing culinary experiences ever. There are good climbing frames for children but no child appropriate food.
gwenp727 . 2022-08-31
MORE AT TripAdvisor
I had 2 good experiences at The Yurt. However the last twice that we have booked The Yurt cancelled the booking on the morning of the day that we were due to visit. It's very inconvenient and also rather awkward when you have invited guests for the restaurant to do this. I shall never waste my time trying to book here again. This is no way to manage a business.
thistled0nicely . 2022-08-26
MORE AT TripAdvisor
A lovely evening visit to the Yurt. The food was delicious and it was great to meet Priscilla and hear about the team’s plans for the future.
John B . 2022-07-29
MORE AT TripAdvisor
Good bistro food with a good range of drink options. Had steak and fish, both well cooked. Cakes looked good. Good dining option for this area of Suffolk
JohnLBath . 2021-09-12
MORE AT TripAdvisor
This is a fantastic find, serving organic and wholesome food in a brilliant location. The yurt provides an excellent location for an evening meal and there is ample outside space too. The food was absolutely fantastic with great service and all at a reasonable price. We will have no hesitation in returning!
aneknamin . 2021-09-12
MORE AT TripAdvisor
Delicious healthy food bHuge Caesar salad, warm crusty rolls and lovely cappuccino. We ate inside the spacious yurt but ample outdoor covered seating with waterside views. Off the beat track but well worth a visit.
vickijohn7 . 2021-05-17
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Tried to arrange our engagement party here and is the worst communication and service from the event organiser I have ever received. Constantly ignored even when it got to the point of going into the sea you to speak to the lady who organises. Had to keep chasing for responses and in the end was just ignored and never got back to. Is a real shame as we really liked the cafe there but will not be returning after the way we were treated.