Based on 1.669 opinions finded in 2 websites
Based on 1.669 opinions finded in 2 websites
Opinions
Lovely little pub and hotel, staff are lovely and friendly. Been here a few times and will come back again.
Rob Barber . 2024-11-15
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Great Sunday roast. Really good service.
Bridgeways Computer Services . 2024-11-10
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Our family came here to stay for one night as we was attending my cousins wedding on the 08,11,24 , We had 2 rooms between 4 of us on the top floor as my mum is elderly they had a spare room available so they gave it her to make it easy for her that thought alone was ment alot to us , The wedding venue was amazing lovely service, and the reception was out of this world the buffet brilliant, we had a starter in the bar beforehand food was amazing, loved the menu but as we knew there was a buffet we didn't want to get full , Rooms very clean shame we was only there for one night I'd loved to stayed here for at least another night, Breakfast was nice All staff was very helpful and friendly couldn't have done more to make us feel welcome
Victoria Candler . 2024-11-10
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We arrived at the White Swan by mistake confusing it with the Swan in Arundel High Street! Alice on reception was amazing as were the rest of the staff. Friendly, professional and reassuring. We booked a twin room for the night which was very comfortable. Extremely good evening meal. Highly recommended. Will stay again when we are in the area.
Geoff PROCTER . 2024-10-20
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An impromptu stop on pur journey. Interesting dishes on the specials board, different things in main menu. Our waitress was attentive, without being intrusive.
Joanna Hawley . 2024-10-14
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Very nice hotel with cozy rooms. Located right on a main road, not a lot of traffic.
Tanja Höpli . 2024-10-14
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Oddly quiet both visits but food is very good and staff attentive
Micky . 2024-10-11
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We booked The White Swan last minute, to attend a wedding in the area. We booked two rooms as a family. Check in and the greeting we received on arrival was extremely friendly and efficient, which sums up the service we received during our stay. The rooms were very clean, comfortable and well furnished. The breakfast choice was good and the cooked breakfast was lovely. This place is not our usual choice but we could not fault our stay. I left an item in our room by mistake which appeared in the post two days later. We will definitely return and explore the area.
Tony . 2024-10-08
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I had my wedding ceremony here The wonderful atmosphere and fantastic staff who made us feel special by helping the day run so smoothly
Martine Howard . 2024-10-05
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Lovely place. great service .had a lovely time.
Michael Dale . 2024-10-05
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Great service - very impressed with the food served.
Dave Lott . 2024-09-30
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Enjoy the over night stay. Food was better than I might have thought although mid sized portions but I guess in keeping with the style of food. Room at night was a little cold. But size of room and overall experience was a pleasant one. Would stay again. Staff was very nice and accommodating.
RW . 2024-09-28
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Pleasant bit overpriced at the bar, but it is a hotel and not a pub.
David Harding . 2024-09-25
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A beautiful Venue, although located off the main traffic root. Only quickly popped in. Gave excellent First impressions though.
Emma Cuthbert . 2024-09-17
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Stopped here nov 23 and the food and service was good. Arrived this Saturday sept 24 ordered 2 x burgers and 1 x chicken burger. The rolls on burgers were wet and inedible chicken burger chewy. Complained to bar staff who said he would tell chef. That was it!! In hindsight should have not paid. I have Never left bad review but this was really disappointing.
rick baker . 2024-09-16
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Modest, clean, quiet, but you have to pay 50gbp to hire a projector even if you book a conference room. Great sandwiches 🥪
Marius V. . 2024-09-14
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We popped in on the off chance without a booking. We were lucky and was welcomed by the staff who were very friendly. The roast was outstanding all fresh and hot and the beef was cooked to perfection. A great choice of vegetable’s. We shall certainly be returning.
Julie D . 2024-09-08
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We came here for some lunch as it's local and have been considering locations for Christmas day lunch. So this was a trial to see what the quality of the food was like and the ambience. First impressions of the interior is that it's a bit tired and in need of modernisation (personal opinion obviously). We were shown our table which was by the door and they had the door open so it was a bit chilly. We asked to move but the barmen didn't seem bothered and offered no form of customer service. Once we did eventually find a table, we were greeted by a waiter who was quite simply brilliant in his customer service and professionalism. We ordered various meals from the menu and the general opinion was that everything lacked any real depth of flavour and certainly didn't justify the pricing points they are charging. Unless there is improvement we won't be visiting again, which is a shame because it's a great location.
Peter Yard . 2024-09-02
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What a find .! Stopped for dinner on way back from Devon at the end of our holiday. It was incredible. The food was outstanding and hospitality and ambience was brilliant . We had food from the Special's Board and can only say it was excellent. Just over an hour from home but we will be revisiting. Well done ,staff were friendly and helpful .
Teresa Paterson . 2024-08-31
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Lovely place, limited menu but the food is good and the prices are good, lots of parking perfect for events and get togethera
Martin Sears (Heino) . 2024-08-29
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Stopped off on the way back from our holiday for the second time. Just as good as the first visit and we'll definitely pop in again. The food was excellent and they were very accommodating of my diabetic diet.
Barbara Spice . 2024-08-28
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Didn't stay here, just went for a roast dinner. The meal was carvery style but so much tastier. Staff where polite, and helpful. The premises were clean,, and spacious. And, the ambience was calm. Dogs are allowed, in the stone floored areas. Price was reasonable. No photos this time as I was to hungry 😊
Tasha Overfield . 2024-08-28
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Stopped in for some food on the return from holiday. We arrived just as the kitchen was closing but they kindly allowed us to order. The food was delicious, and the staff we're very polite and friendly. Lovely place, will hopefully have a chance to pop in again soon.
Matt Crosskey . 2024-08-26
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I really enjoyed my stay here, the location despite being close to the main road was surprisingly quiet. I found the room spacious and comfortable with views of field and horses. (There are footpaths that take you to Arun town centre with quaint shops, lots of restaurants/pubs, fantastic view of the river, not forgetting the Castle). Friendly staff and service (shout out to Jack, lovely service 👌). Enjoyed breakfast, lunch and dinner, I will definitely revisit.
Maisie Campbell . 2024-08-21
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Called in for a light lunch on our way to our holiday destination in Sussex. A lovely welcome and nothing was too much trouble. Our party included a disabled person and a dog, and both were well looked after. Recommended.
Sam D . 2024-08-19
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Amazing experience from the second we checked in to the time we sadly checked out. Where to start...the team in all departments were exceptional..knowledgeable, friendly nothing was too much trouble, the room had everything we needed, well presented and a lovely comfortable bed...the food on offer was top class and they go out of their way to fulfil any special requests. A big THANK YOU to each and everyone of you .
Penelope Barnes . 2024-08-16
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Very cozy inn. Good food, pleasant rooms. A relief compared to the previous hotel.
roderik izaks . 2024-08-04
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Some wed sites state they do not put a service charge on your bill ... I advise Check your bill as this is not true they charge for service.
Dave C . 2024-08-02
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Passed on the way to stay in a travelodge amd noticed sign outside advertising rooms available, we turned around and went enquired and got a room. Staff were lovely and we quickly ordered some food which was so fresh and delicious and then went to our room. The room was great, spotlessly clean and a hint of luxury. Beautiful views across the fields and a window that opened fully. Could not hear the traffic from the room at all. We then had the breakfast which again was fresh and delicious. Would definitely stay again and would recommend highly.
Kath Trehearne . 2024-07-31
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Always a great place to eat enroute back from IOW for many years
Chris Pegrum . 2024-07-31
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Visited her for dinner and a few drinks. Convenient location being on the A27. Despite being on the main road, once inside, you wouldn't realise that. We had booked a table and were seated in comfy arm chairs by the window. Great food. Recommend the chicken wings for starter, the burger for main, and then the cherry cheesecake with clotted cream ice cream.
Ian Fry . 2024-07-28
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Stayed 2 nights staff very friendly & helpful however the A27 where the hotel was had a night closure from 8pm we were out having a meal with friends extremely stressful trying to get back to the hotel. I mentioned to the manager we should have been advised he said he was unaware of road closure which lasted a week. Room clean but so very dark even with lights on. Charged £20 a night for small dog.
Helen L . 2024-07-26
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Awesome service, room cleaning was perfect, only one thing room keys are massive lol 😝
Nauris Radvilavicius . 2024-07-25
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All good for us, location is a bit subjective but nearby Arundel, plenty of parking. Nice room,staff and food.
Anthony Wade . 2024-07-25
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Plenty of parking which is excellent. Very accommodating staff. They are all friendly from reception to bar and waiting staff. Rooms are slightly dated but clean. I ordered the pork chop and compliments to the chef. Perfectly cooked, not chewy or tough at all. 10/10 food
Georgina Bourne . 2024-07-22
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A very bizarre visit! .....but in a good way. On arrival we were greeted with the most unusual welcome (maybe not so in the land of the french..... apologies if you weren't actually french mate but for the purpose of this tale, you were). A gentleman behind the bar asked if we had booked, we hadn't, unknowingly had done but for the wrong day, but then only to be told in no uncertain terms that we hadn't by our french waiter as though it was a formality & we must be on our way, that or we just completely disrupted his busy night of 3 tables to cover in what was quite a substantially large surrounding. The joke between us & the barman, pushed this awkward abruptness to one side, by having a joke about the fact that seating us wouldn't be a problem either way! On being seated, in what was quite a quaint, tidy & well lit atmosphere, I visited the bar to buy the first round of drinks to be told that they would be delivered to our table. Very nice. We were then approached by our friend who had now snapped out of his bolshie mood & turned out to actually have a personality that matched the beautiful character of the pub. As an avid IPA connoisseur the beers on offer matched the exquisite food. My wife and I, celebrating an anniversary, enjoyed the Rump Steak, that was literally melt in the mouth gorgeous & accompanied by two of the most delicious sauces that I've ever had the pleasure of drizzling over some meat. A nod to the chef on the accomplishment of making the mushroom the standout item on a plate full of showstoppers! Hugely memorable evening, from a shaky start, where I even contemplated leaving before we sat to a finish where I cannot wait for our next visit! Best meal, service & setting we've experienced in a long while. Truly delicious food!
Christopher Cox . 2024-07-13
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service was good in the restraunt the onion rings were the best ive had so far !!!! but !!! i feel the main meals are not good value for money for what you get im afraid we have had better locally we are here for goodwood so eat out every evening
Marc crockford . 2024-07-12
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Excellent place to stay , friendly and helpful staff.
Terry Davies . 2024-07-04
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Great hosts, spacious rooms, lovely breakfast.
Joe Duffy . 2024-07-04
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Had a nice dinner, the service was excellent, by Amy. Very welcoming. Nice sitting outside.
Tatiana Green . 2024-07-04
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Nice place for a short break. Rooms very comfortable but would benefit from a fridge.
Jenni Canakis . 2024-06-25
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We only ate there, so we can't say anything about the rooms, but it's right on a busy street, which says it all, at least for the noise level. The food is supposed to be typical of England, everything is overcooked and not particularly tasty, but expensive! For what you see in the photo €60.00 (2 people). 😖
Karin Heilbronner . 2024-06-22
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Room was ok a few maintenance issues, service was poor the bar staff a little rude not all i may add but the French guy was coming out with inappropriate comments at times the setting was lovely. We was there for a wedding all guests got ill we can only put this down to the bbq.
shane harte . 2024-06-21
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Very nice pub but very very expensive
Dawn Durham . 2024-06-19
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Only had a night here but will probably come back . Ideally located for an easy stroll into Arundel down some quiet wooded paths. We had a room at the back which o recommend to get away from car noise. It looked over fields. Comfortable+ clean. Lovely bath. Complimentary tea + coffee.Decent food in the bar.
Lynn Hayes . 2024-06-19
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We stopped off here for a Sunday carvery...We asked for a table, was going to sit outside , but in the end was offered a table just in front of the bar , so we accepted that as it was getting a little chilly outside. We were at the bar and asked for our drinks, and were told they would be brought over. When the drinks arrived we ordered the carvery, were given our tickets, and we went and got our food, as you do with a carvery. After eating, we went to the bar to pay, and duly did so..... I asked my husband how much it came to, and was very supposed to have been charged 10% service..... Personally, I feel there really isnt a service when you have a carvery meal, and do feel we should have had the opportunity to choose to tip or not.... I have no complaints about the staff, they were friendly, and welcoming.... but 10% service tip on and already fairly hefty carvery cost was a bit cheeky...
Alison B . 2024-06-13
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Wow food was outstanding,we went for a roast dinner which is a carvery,from walking in to being shown to our table was great service,the chef serving the meat was very chatty & friendly,great portions,great well cooked vegetables with a good choice,cauliflower cheese was the best I'd ever had,will definitely return,a must for us is hot food & plates,you certainly delivered well done to all the staff.
Yogibear5 . 2024-06-13
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We stayed here for the weekend whilst attending the Goodwood Friday night events. The staff were absolutely wonderful and couldn’t be more helpful if they tried! Food was great, rooms were clean and comfortable as well as reasonably priced. We will definitely return!
Georgia Morey . 2024-06-10
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Don’t miss the garden at the back (not at front which it’s a tad noisy with the road and we were the most until I realised! 🤦🏻♀️ Wish staff told us as we were clearly newbies in the place. We didn’t eat or stay so can’t comment but I’ll like to go back and have dinner there 🤔🤔
Lorena Jarvis . 2024-06-09
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Stayed for two nights in standard double 4-6 June. Very clean room, lovely comfortable king bed with cotton linen. Didn't eat in the evening or have breakfast so unable to comment on the food. I did spend an hour in the bar for the two evenings which only had 5 people both evenings, however I like that as I had a pint and a read. Lovely comfortable chairs and surroundings, low music, just a perfect relaxing atmosphere. The bar staff were excellent, helpful and engaging. Lots of parking and very quiet although an an A road. We will be staying again
Andy Booth . 2024-06-06
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Great breakfast and service! Called in with family and friends for breakfast. Group of 12 of us with no booking. Greeted with a smile and rapidly prepared a big table for us. Lewis who served us was really friendly and attentive taking food and drinks orders with a smile! Food was great and we were well looked after throughout Just what we needed on our trip home. Thanks Lewis you are a credit to The White Swan.
Medussa76 . 2024-05-24
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Such wonderful service from Lewis who had 13 very hungry ladies arrive and served us all drinks and a very yummy breakfast. Very impressed and will certainly recommend to friends
Lynn L . 2024-05-24
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Stayed for a single night on business, lovely room, very comfortable. Had evening meal in the resturant. The burger was very nice, the onions rings were amazing, very crispy and home made. Followed by a couple of very flavoursome scoops of ice cream. Intend to try and stay when next back in the area on business
Martin Flynn . 2024-05-23
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My family and I celebrated my husband’s 80th birthday today. Monica was our waitress and what a superb job she did. The food was delicious and Monica looked after us so well. Can you please pass her our thanks. Kindest regards Mrs Dianne Steadman
Dianne Steadman . 2024-05-19
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Good accommodation with excellent cleaning services from the staff in our room and friendly staff in the bar and reception area.
Sarah Coucher . 2024-05-16
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If you are disabled and need a downstairs room, you have to pay an extra £100 disability premium for it. I don't understand why disabled people should be penalised because they can't use the stairs.
Sarah Warren . 2024-05-13
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Had a fantastic meal at the White Swan. The food was great and no long waits. A special thanks to our waitress Amy who was tentative to our needs and ensured that we were well looked after which alone will be a reason that I return.
Jamie Bray . 2024-05-11
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Stayed over for 2 nights , room was lovely , clean and pleasant. Food was a bit pricey but very very nice so worth the pennies. The staff were very welcoming and happy smiles throughout... no ask was too much an effort.very friendly and well worth a visit and stay. Not far from the castle.
Helen H . 2024-04-28
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Clean, good value. A bit far from town so need to drive but free caroarking which is good vs The Swan with no free parking.
lynn seymour . 2024-04-18
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Stopped for lunch and the food was great and the service was brilliant. Thank you
sam hampshire-shearer . 2024-04-16
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Great hotel, perfect starting point to explore the area, nice staff, great food, clean rooms, free parking, quiet despite being close to the road, we were completely happy.
Martina Erni . 2024-04-15
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The white swan was in a lovely location in Arundel loads of free parking in their private car park. Chris the manager was welcoming and friendly and the food was fantastic.
Bethaen Wilkins . 2024-04-14
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Thierry front of house is an absolute added bonus to this eatery. Food was sublime and service was top notch. Thankyou for a great experience.
Stephen Mepham . 2024-04-13
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Amazing place to go for a nice Sunday roast, so yummy. Very polite service especially waitress called Amy very nice and helpful young lady, knows the area recommended very beautiful places to see.
Sylvia Walczyk . 2024-04-09
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Stopped of here today for a much needed feed after a sporting event. Very very glad we did. Sat in very comfortable chairs, ordered our food and it was delicious. We both had the Steak. The staff were charming and extremely helpful. We both had desert which was utterly delicious! Overall en extremely pleasant experience. Will definitely swing in when passing again!! ++++
ade worman . 2024-04-07
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Stayed as a stop over on my way back from a trip. Room was warm and comfortable. Modernly decorated and had everything you’d need for a comfortable stay.
Dave Blair . 2024-04-07
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It was fine, but I felt there were a few things that could have been improved: There was a power outage, organised by the National Grid to lay new copper. We weren't given much notice about it happening, and there wasn't any compensation for the 2 hours of darkness and no electricity. We were offered booking taxis or organising another hotel, but after working all day I didn't really have the energy to want to go anywhere. The invoice is weirdly complex; the billed items and payments are laid out in a convoluted way; explaining what my company is paying for in expenses vs what they're not reimbursing is going to be a headache. The rooms are nice, but it's more like a pub with rooms attached - it's not a bad vibe in the pub or anything, but walking through it in my bedtime comfies for a smoke made me feel a bit out of place. The surrounding area is pretty stunning; go out for walks out the back of the hotel; ignore the road out the front, the back a really nice walk to Arundel. Breakfast was good - I feel like the only improvement to that would be pancakes with yoghurt and fruit instead of two options with pancakes and maple syrup. Overall I'd stay here again, but I've not left thinking it'll be my go-to for my frequent trips over there.
Killian Main . 2024-04-05
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We had a wonderful meal and experience at The Swan today. It was an accessible building and the toilets were very clean. The food was delicious and good value, (and it was a lovely extra touch to have cloth serviettes). The staff were a great team. We couldn’t fault them. They were polite, courteous and helpful and made us feel we want to return. Thank you Craig, Lewis and Luke.
Maz S . 2024-04-03
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My partner and I went out for the day on Easter sunday and pulled in to this beautiful warm welcome place for a spot of lunch... Service was excellent Staff very warming and helpful.. really enjoy our visit.. And a massive thank you to our server Lewis...and best Irish coffee we have had We will definitely go back again
Pauline Naris . 2024-04-02
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Excellent service and attention to detail from Lewis & Thierry who served us late evening when we stopped off at this traditional inn. My wife and I were particularly impressed with Lewis who took great care with all of the customers. We shall return. Thank you Lewis. Cheers Barry
Barry Sinclair . 2024-03-31
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Amazing food and service. We had the carvery and it was lovely. The meat was very tender and well cooked. I really recommend the beef and pork. Vegetables was well presented and very tasty. Amazing Yorkshire pudding and roast potatoes. The staff were very polite.
Marcela Cardoso . 2024-03-31
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We stayed for 2 nights and on the first night we ate in the restaurant. I wish I had taken pictures because the food was amazing. I had the trout, locally sourced, and hubby the pork belly and both were delicious. The service throughout our stay was excellent, the staff were so friendly and helpful. Would definitely recommend staying here. It’s a 15 mins walk into Arundel, along a lovely wooded walk, which is a picturesque village with a beautiful castle and cathedral both very imposing.
Rambo1305 . 2024-03-25
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Came for Sunday dinner, it was fantastic! It's great to find somewhere that serves a roast later on in the day. Can't fault it. Manager Chris is very welcoming and pleasant.
Zoe V . 2024-03-24
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Me and my family went to the white swan for yet another delicious carvery, will definitely be going back. Great happy staff especially Amy always has a smile on her face and happy to help
kirsty oconnor . 2024-03-24
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Had a great stay to explore Arundel . Breakfast was pricey but tasty. Large and clean room. Lunch menu was varied and tasty
claresypoops . 2024-03-23
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We stopped here on our journey and had a very acceptable light lunch. I had a bacon and brie toastie which was delicious and a pot of tea. Pleasantly and promptly served in nice surroundings. Plenty of parking spaces. Would recommend.
Trish Martin . 2024-03-19
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I called by the White Swan today with my wife for some lunch. We were served by a lovely bubbly and very professional barmaid, Amy. She made sure we had what we needed and made us very comfortable. We had a light lunch, which was very tasty, good quality and well worth the money. I would recommend the White Swan to anyone just passing by, or looking for a lunch meeting or a family meal.
1GerardKerslake1 . 2024-03-19
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We were pleasantly welcomed to our table (one they selected when booking made for our special event) and relaxed whilst giving our drinks order. They allowed space for us all (6) to chat and ponder the menu. The food was generous in size and everyone thought delicious to eat. A very good experience thanks to AMY and CRAIG..
CarolHart . 2024-03-19
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Stayed for business, had a lovely chicken dish, top notch stuff. The waiter Craig was exceptional. Will Stay again next time I have business in the area.
Nik M . 2024-03-19
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The hotel is easy to find on the A27 just a 15 to 20 walk to the town. The food and service was excellent from warm and friendly staff. Rooms very comfortable and clean. Would definitely recommend and will stay again. Many thanks. Alan Warren
Alan Warren . 2024-03-18
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I didn't stay at the hotel. We were there for a private function. The service and the staff were excellent, kept their distance, but made sure we wanted for nothing. I would certainly go back.
Phill Arneaud . 2024-03-12
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This has kerb appeal and the inside is as attractive as the outside. We were seated quickly and staff and service faultless. It wasn't busy so can't comment on service on a busy evening and I can see this could get very busy. Clean and smart the tables are evenly spaced with ample room between them to offer a cosy atmosphere for a couple of small group. Where this location loses stars for me is value. Prices start at high teens and average over 20. £20 currently for pie and mash was a bit high. The pie was a 'propper' one with base and sides and full to the brim with good filling. Pastry was home made and flavoursome. The mash was a little bland the serving small. A spoonful of cabbage and a typically 'bisto' style gravy, which has a distinctive consistancy. I understand the issues for the hospitality trade in these difficult times but at premium pub prices you expect something more than home cooking. Other than that it's a super place with good staff and service.
Matt Parfitt (Devils advocate) . 2024-03-10
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Lovely Mothering Sunday lunch with family of nine- all enjoyed the carvery which catered for all our needs, included three coeliacs and a vegetarian! We were pleased that they provided a nut roast plus gluten free Yorkshires, cauliflower cheese & stuffing. Often coeliacs miss out but not here! We were too full to try puddings so can’t comment.
Jomumof3 . 2024-03-10
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Stopped for lunch, easy location, free parking, great service and food thank you. Loved the jelly beans
Sue Wellman . 2024-03-07
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Very delicious food. Staff are so lovely.
Lorand Beke . 2024-03-04
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Lovely roast , meat was exceptional. Staff friendly , could not fault it
neil challis . 2024-02-25
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Been coming here every February for a dinner for 40-50 people and the good news is that the food has gotten better. But the room is just cold atmospherically and dull and with a bit of effort could be a warm space where you could converse with your neighbour without resorting to shouting. A shame as the staff are enthusiastic although lead by a clown of a manager. On a cold, wet, rainy night in February, there needs to be more lighting and signage to warn guests that they are approaching an entrance. It’s just a tad dangerous on a fast A27. Needs some caring management input and TLC.
Charles H . 2024-02-22
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Extremely disappointed 😞. I booked 2 rooms for me my wife and I. The receptionist Karen was efficiency personified. The Bar Staff Amy & Joshua were brilliant. Now the BAD PART. The food. My wife ordered a Filo Pastry vegetarian Pie. Complete CRAP dripping in oil. I then had to sit on my own after she stormed off to bed. Not amused. Staff excellent. Rooms impeccable. Chef??? CRAP
BOB J . 2024-02-16
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The whole place is tired, clean enough but is looking very jaded. Service was very friendly and efficient and food was ok, the prices are above where they should be for the dining environment. I am not sure I will visit again until the place has a full make-over
mooshgeepee40 . 2024-02-15
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Went for lunch only. Overall food was goo, apart from chips. Gravy was outstanding! The server however was rather abrupt. Not customer friendly whatsoever. Pity though, as I think it a great place for lunch.
Ellen Finnigan . 2023-12-28
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In some ways we have no one to blame but ourselves as we left if too late to book Christmas lunch and The White Swan was the only option on the table. We booked with trepidation, as we had never eaten at the hotel before, and having spent the last few Christmas days at The Swan Hotel in Arundel town, where the food has always been fantastic. we new that any restaurant would have a tough job living up to the benchmark set Sadly The White Swan fell miserably short of our most pessimistic expectations and was probably one of the worst meals I’ve ever had, and I’m saying that whilst ignoring the fact that I have been suffering with a bad stomach since about 3 hours after we left the hotel. The starters were mediocre and everyone of us that had some form of bread of toast with our entree had to endure it being stale. The bread rolls were stale too and the butter was so soft it just fell off the knife, both had clearly been out since start of service and a 3pm when we sat down were well past their best. The mains were unbelievably poor. Turkey was rubber and looked like it had been bought in pre-sliced, the trout so over cooked it was like mush and the “jus” served with the chewy over cooked beef, again looked pre sliced, was so incredibly salty and with everything absolutely soaked in it there was no escape to eat around it. The potatoes were rock hard and cold in the middle and the Yorkshire pudding was more like wilted spinach it was that soft as had clearly been out for so long. Every single one of us (6 in total) left our mains and were were not the only ones looking around. Sadly we weren’t asked how the meal was as despite being asked not to cause a scene I was not going to refuse a reply to that question if asked. Luckily I wasn’t. Deserts were fine but then how hard is Xmas pudding and cheese board…. However we were then told that coffee was a supplement…… on an £80pp meal coffee was a supplement?? Never in my life have I heard such nonsense. Sadly the food was also paid upfront, probably due to the fact they knew many would have refused, and once again I was asked not to create so I didn’t so I just paid the drinks bill and we left. I have to say the staff that looked after us were lovely and I left them a tip as they did work hard but the management and chef need to take a serious reality check at the quality of the food they are putting out. There is no way anyone tasted that caramelised salty tar they served all over the beef meal. And before people reply to this re wire saying I don’t know how hard it is to work Xmas day and cater for that many people I am a trained chef and ran pubs and always worked Xmas day and would never have let any of the team serve any of that food yesterday. Xmas day is about making the experience memorable and quality is key to that. Our meal was memorable and sadly not easily forgotten. Last point, and this may come across as petty, but given where this restaurant is situated it was very surprising, the Hotel does not have a great selection of alcohol free beverages. Christmas Day and no alcohol free fizz? No alcohol free wine or any other fake spirits. The only option was Heineken zero. I think that was very poor for a hotel that you have to drive to and being honest in this day and age is incredibly non inclusive. Safe to say we will not be returning and I do plan to email to management to request a refund.
Swanndog78 . 2023-12-26
MORE AT TripAdvisor
Wow! On Christmas Eve we were en route to family. A 5-hour journey needs a lunch break so we stopped at the White Swan. I cannot recommend them highly enough! The carvery is such great value and great quality! The staff are delightful - from the lady who greeted us on arrival, to the chef who cut our carvery meat, just wow! Highly, highly recommended.
L6300JOjuliet . 2023-12-25
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We've driven past here many, many times en route to Ferring from Oxford. Needing a meal on this occasion we decided to stop here as the reviews were pretty good. Parking was plentiful and easy. We were warmly welcomed at the bar and shown where to sit. Someone came soon after to take our drinks order and we ordered our meals. Great care was taken with a food allergy for one of us, for which we were grateful. The food was fine, but we felt it was very expensive for food that whilst tasty enough, was not spectacular. We don't think we'll stop off again on our regular trips along the A27, sorry.
Angie M . 2023-10-24
MORE AT TripAdvisor
Recently had a 3 night stay at this hotel, the first day being a Sunday; and we were both looking forward to sampling your Sunday Roast Carvery. And, having looked at the menu prior to booking would have been happy to eat at the hotel on another night of our stay. So, the good points about our stay: Great parking facilities Very polite and helpful staff Nice comfortable bedroom with adequate facilities, very clean, and quiet. Hotel in a good location and within walking distance of Arundel (although not good when it’s dark). Decent breakfast. Now, the bad point: On our first night we sat down for our evening meal at around 6.30pm and as mentioned wanted to take advantage of the carvery. However, the restaurant/bar was not busy and the carvery bar was empty. We asked if the carvery was still on and were told that it was, but the meal would be ‘plated’ and in fact there was only some beef left. So, not a carvery then. I decided to go for the beef ‘carvery’ but my wife decided she’d go for the shoulder of lamb which would normally be £25. We also both chose a starter off the specials board which was garlic mushrooms on ciabatta and with a blue cheese sauce at a cost of £8.95 per person. So, the starter came, and although it was quite nice it was basically a half ciabatta with a few sliced mushrooms and a bit of sauce. The main problem was that the sauce had no blue cheese in it; indeed it didn’t taste of cheese at all, but more like a simple weak Hollandaise type sauce. When the waiter/barman collected the plates I mentioned this and he said he’d take it up with the chef. When he returned he told us that the chef ‘thought’ he’d put blue cheese in it. End of. So, we were not at all impressed. When the main dish was served we both eat it. However although my beef dinner was okay it was quite obvious that the vegetables, particularly the broccoli must have been kept warm from earlier and had continued to cook as it had absolutely no taste. Likewise with the new potatoes that came with my wife’s lamb. They didn’t taste like potatoes at all having been so over cooked that they were almost translucent; and the lamb consisted of two small slices. Based on that meal we chose not to eat again in the evening at the restaurant during our stay. If other customers had a similar experience of your food on that day they won’t be coming back. Does this explain the lack of customers in the restaurant?
terryw8 . 2023-10-18
MORE AT TripAdvisor
Very disappointing Sunday carvery. For the price, I would expect leg of pork, not shoulder, which was stringy ad grisly. Roast potatoes and Parsnips were undercooked. Not brown and crispy. White and mushy. The swede was watery. Gravy not good either. Very disappointing indeed. I will not be going again.
Dreamer28824944371 . 2023-10-08
MORE AT TripAdvisor
Lovely food with a brilliant food selection for vegetarians. Chelsea is a wonderful front of house asset. Don't lose her! Even at breakfast she was cheerful and helpful. We stayed 2 nights and the only reason for a star missing is that the bed in...
helenbW340UF . 2023-09-01
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Stopped for coffee on way to Hayling Island it was very nice and the service was great. The biscuits with the coffee were superb - my sister was waiting for one on the drive down Toilets good and very clean
Bn22 . 2023-08-28
MORE AT TripAdvisor
An excellent hotel. All staff we met-without exception- were friendly and welcoming, all with a personality! Food was plentiful and enjoyable. Comfy room of a good size, no noise at night. It was my Birthday and my wife had called through in advance to tell...
Chris L . 2023-08-19
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Went here for dinner as a foursome on a Thursday evening. The place was pretty empty. However, this is a big pub. The food and service were both good. A comprehensive selection was on offer. Prices were quite reasonable for pub food. Plenty of free...
Daab1952 . 2023-07-28
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The restaurant was booked last week for 6 people. On arrival today 22 July 2023 there was one foreign man serving behind the bar and a small queue waiting to be served. One couple were waiting to check into the hotel and were told to...
one2one . 2023-07-22
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Very friendly staff, lovely room but a bit small, good breakfast, good facilities. Very pleasant place to stay, located in a quiet location.
118 Opinions
A very disappointing valentines meal. Greeted for our pre-odered 3 course meal by a rude hostess, we were the first to be seated in the restaurant for the night. 25 minuets later, our starter arrived before our drinks ( a complimentary glass of prosecco each and a bottle of tap water). Starters was very bland and the fried item were cold, even though we are one of three parties in the restaurant at this point. Luckily, our mains arrived promptly after our starter. Yet, this consisted of dry and bland chicken. When we finished, it took the staff about 30 minuets to clear our plates. We then continued to wait 20 extra minuets before we gave up waiting for our desert and had to ask 3 times for someone to grab the bill for us. During this time, we started talking to the couple sat next to us who seemed to be having similar issues. Overall, this was a very disappointing meal and no one single memeber of staff appologies for the poor servise.
528 Opinions
Only issues was they forgot my drink on my burger meal!! Other then that perfect