The Vines Restuarant in Derbyshire Dales

Waited 25 minutes for two light breakfasts. They arrived on plates swimming with grease, the mushrooms were cold and much of the rest luke warm at best.The staff seemed to loiter about with no sense of urgency and some staff training would'nt come amiss. The whole set up for ordering and serving hot food badly needs reviewing. A very poor Chatsworth experience not to be repeated.

Don’t have the club sandwich it was awful Left over chicken from Sunday lunch and as dry as old boots. Ordered the potato salad to go with it and all that was red skinned potatoes and red onion and peas no mayo. My husband had a omelette and a latte And it came to £33 Over priced for an upset tummy the next morning!!!!

After waiting 1/2 hour in a queue for coffee . We struggled to find a table that wasn't full of dirty dishes. Eventually we seated ourselves only to drink possibly the worst coffee we have ever tasted . We looked at each other and decided just to leave it and leave !!!! Won't bother again

Had to wait over an hour for food. Then told kitchen did not have our order despite payment in advance. My friend is diabetics so had to take emergency action. When it came it was inedible!! The staff were apologetic and we did get a full refund. But will not eat there again.

We had the regular ( one of everything ) breakfast for £8.95. It was all delicious and satisfying. My poached egg was perfectly cooked just as I had asked. The staff were friendly and helpful. Special mention for Amanda, who took our order, and made us feel so welcome. It's no exaggeration to say we really enjoyed it all and are pleased to recommend it.

Good coffee but mixed standards on the cakes as the vegan chocolate and hazelnut cake was like dust and therefore inedible. The staff were apathetic and people were waiting for around 20 minutes in a queue before being told food was no longer being served due to low staffing levels.

Clean and spacious. Great service. Nice place for a coffee or lunch. Huge range r of options to suit all. Inside the garden centre

Obvious that there was staff shortages but full marks to the staff who provided a quick and good breakfast. Very welcoming and pleasant restaurant with good staff

We have always enjoyed this restaurant and took family guests with us on a Christmas shopping trip. So disappointed. They seemed short staffed. Very slow clearnce of tables. Our guests ordered at the same time as we did, but we had amost finished eating when their's arrived - cold baked potatoes, which had to go back! We were not offered any compensation, although staff did apologise. Our meals were also disappointing in various respects. Perhaps just coffee and cake another time?

Lovely lunch, although slightly pricy, it’s very good quality. Incredibly busy too, but they had high chairs and plenty of food options for the little one to enjoy too!

This was a very disappointing experience. The café had run out of all jacket potatoes and only had one type of soup, supposedly leek and potato. After making compromises on our choices there followed a 25 minute wait. Had the delay been advised at the till I doubt we would have waited given the limited choices for lunch, even though it was not yet 1pm! Sadly the food did not justify the wait.... The leek and potato soup was unexpectedly orange and so salty it was unpleasant. My husband fared no better with his bacon, brie and cranberry sandwich which was far from "freshly baked".

Why Chatsworth have not done something about this place beggars belief. We haven't been for a while, previously food has been great. Which is why we didn't look at the reviews, more fool us. Went today and after ordering we waited 40 ,minutes for the food. Hubby had the fish and chips, which was ok. I ordered the festive sandwich with salad and chips. Breaded turkey, cranberry, brie, fried egg, gherkins and leaves. The only good thing about this meal was the chips. The worst was the turkey. I think it had been deep fried as the breadcrumbs were rock hard and the turkey dry and tasteless. I managed to eat the egg and cheese, This was all between 3 slices of toasted bread, which definitely came from a sandwich loaf. I asked the young waiter if he would let the kitchen know it was inedible. He was very polite and said sorry. No one approached as we finished our drinks. I went up to one of the servers at the counter and complained when we were leaving. All he said was 'sorry about that'. Enough said, they clearly have no regard for customers.

I understand the cafe was busy, but we waited almost 40 minutes for 2 jacket potatoes and a panini. When it arrived one of the orders was wrong, so it had to go back, leaving me and my daughter to eat our lunch alone. We had almost finished by the time my husband’s lunch came back. I raised this matter and complained, and all the staff member could say was sorry. There was not even an offer of a complimentary hot drink to smooth over their error, which I would have at least expected. A shame because the food was nice but the family lunch experience was spoiled.

Coffee was only lukewarm. Had the turkey roulade priced at £15.95. One with mashed potato as per the menu, the other with chips. Both came with chips! Veg cold and turkey undercooked and tough. Our dog had a field day as that was all it was fit for! Never again…,,

Queued for 40 mins to get served then another 20 mins for food to be brought ordered quiche and salad when food arrived no quiche on plate therefore had to wait again for quiche to be warmed not enough staff on and food only average it was better before they changed the layout of serving hence to say we will never go again

Food was very average for the price. If I’m being honest I expected a little more. Roast dinners looked lovely though.Service from miserable lady on the till dampened the visit.

Very disappointing visit though I had sympathy with the staff. There were too few to cope with the amount of customers. Taking orders, payment and making hot drinks is too much for one person and created quite a queue, and we saw only one person serving. It was a half wait for our food which I expect was simply due to lack of staff. The food was average at best and overpriced for what we got. Lovely pot of tea though.

Food was great and good value, the eating areas were clean and bright, but all the staff serving seemed miserable, no interaction or smiling… very odd !

We had not visited this cafe for some time, but remember enjoying the food and good service, however it was so disappointing. The staff were baring one, were sullen and unhelpful, and the food tasteless. We won’t be returning

No where near the food offered at the stables or the new Rowsley Chatsworth café, the ham salad was plastic ham and the beetroot and carrot salad had no flavour, the potatoes and feta salad was probably yesterday roast potatoes mixed with beetroot and no flavour. Such a shame, poster on the till says no scones but there were, the almond and cherry was yummy but need a few more cherries. Staff are miserable, not smart either and no smiles which is such a shame for such a gem. No competition for the other cafes that Chatsworth offer.

Myself, my wife and our three daughter went for a lovely walk around Chatsworth as we do on occasion. For the first time we decided to pop into the vines restaurant to grab a snack for the journey home. Went to the counter where cakes are served where we were met by 2 members of staff, 1 of which was standing chatting and the other was doing a little cleaning. After waiting for a few minutes of being ignored by the two staff members, my wife asked the ladies ‘are any of you serving’ which was met with a stale response of…..I’m cleaning out!. So after a few more minutes and more people in the que becoming more agitated, we were then served. The ladies seemed more interested in the conversation that they were having rather than the customers in front of them. There is no need for rudeness, I’d happily wait if we were met with some half decent customer service but unfortunately this wasn’t the case on the day. Other than that, the cakes were alright and the child’s dinner box was great. But unfortunately we won’t be visiting the restaurant (cafè) again.

We called at 4:55pm as we were caught short in the rain on a walk on bank holiday Monday, desperate for a cuppa. The cafe let us in make us tea and even took cake out the fridge despite clearly being about to close. The staff were so kind! You made our day, thank you.

went to wrong counter to order.... young man then belittled me to his colleague i may be old.... but i do know chefs and kitchen staff are legally required to wear safety shoes/ boots ... NOT BACKLESS SLIPPERS Also noticed empty MAYO box with water was being constantly being used to wash table cleaning cloth in.... the water was YUK!!!!! Who is in charge of HEALTH + SAFETY Retired H+S Officer 13-01-23

It’s horrible to watch a restaurant that you’ve enjoyed going to for many years change. We love travelling to the Chatsworth area, mainly on a weekend, where most trips include a lunch stop at the Vines. There was generally ample seating, the food and staff were great, and the wait times were very reasonable. However the experience has changed over the last few months. Pre-covid, there was a clear distinction of counters for people who wanted a relatively quick coffee & cake, and for folks who wanted bigger, cooked meals. I’m assuming that the building was designed with that in mind, and the great utilisation of space made it all work very well. Initially, and presumably as a social-distancing measure, they wisely disallowed people from snaking through the ‘carvery’ section, and made it such that you ordered and paid at that till, but there were still two tills in-use. Then, a sign started to appear directing everyone to the tea/scones till where the queue can build-up rapidly. Maybe it’s a staff-shortage thing? On one recent trip, a sign said that equipment had broken which made waiting times inflate anything up to an hour, so we did a U-turn and headed down the road to eat. We don’t feel that the food quality has necessarily deteriorated, and we’ll keep occasionally visiting the Vines, but it’s no longer our go-to place.

Used to go here regularly with my mum for a quick lunch. This will be my last visit. No indication of which way to queue to pay, but was firmly out in my place by the person behind the counter! Absolutely no need for this...

We tried the breakfast before heading home after another great holiday. It seemed popular as the cafe was very busy with people, many if which were having the full English. We really enjoyed it, plenty on the plate with a side of fresh bread. Our...

Love the garden centre but the food was barely adequate and very overpriced, which I’d have forgiven if we hadn’t waited 35 minutes for our food whilst our friends order (ordered one space after us in the queue!) had long since arrived and they’d finished...

It used to be really nice here when they did a roast carvery every day. Went for lunch today and we were really disappointed. It's all changed and not for the better with what looks like corporate cost-cutting. The coronation chicken on brown was rubbish...

Always drink tea where ever I go. The pot of tea I had here was so weak. One cheap poor quality tea bag in a pot of tea, For a quality Garden Centre this place is very poor,

When ordering an Haloumi cob at the counter we were told they DO NOT have it and NEVER HAVE had it, this even though we've had it before and IT IS ON THE MENU!! Why treat elderly customers as if they are STUPID? Then, listening...

As a single lady with a small dog I was hoping to have lunch there. Unfortunately when I got there, although dogs are allowed outside, there were no menus on the tables and as I couldn't go in to place an order, I was unable...

We have been to the cafe at the garden centre numerous times in the past. Decided to have lunch recently. What a complete and utter shambles! The welcoming choice of food in the cabinets has gone. Instead to have to choose from the menu then...

Well, I'm really pleased we never read the reviews because we would have missed out on a really good experience! It was a very hot day and we originally sat outside on very comfortable rattan garden chairs (with cushions!), surrounded by beautiful plants. Unfortunately, I...

I read the reviews online and was uncertain whether to visit the cafe at Chatsworth Garden Centre so we went for tea and cake. We chose a table outside and were served quickly. We had a pot of tea for 2 plus the millionaires shortbread...

Pre covid this was a good place with plenty of choice - it went to limited menu with big increase in price but table service - went this week still same reduced menu table service has gone - so what's the excuse for the price...

Contrary to the other reviews, my mum and I have visited here twice, once last August and today, and thoroughly enjoyed both times. We both had paninis, which came with salad and crisps, and shared a piece of carrot cake. Service was quick and staff...

More atmosphere on the moon, food very average and overpriced. Two coffees, two sandwiches a bowl of chips £28.00

Ordered 2 beef and horseradish sandwiches, no beef so had the ham instead. The bread could have been fresher and the ham was definitely out of a packet. The chutney was pretty tasteless and too much of it, perhaps should be in a separate pot...

The staff in the restaurant are miserable, the Manager is very abrupt and off hand. The food is average. It is pleasant sitting outside but the paving needs pressure washing, it is dirty especially with the amount of dogs.

Our first visit to this restaurant, and our last. My friend and I decided to have lunch. My frittata was still part-frozen with grey onion pieces inside, . It was inedible. My friend's galette was the same, a partly defrosted slab of pastry with a...

We dropped in for coffee after a browse around the garden centre. Firstly the "choose a table, remember the number then order" sign needs to be more prominent not at the order point who asks everyone what table are you on. Also the hot food...

There's nothing desperately wrong with this cafe but there's nothing particularly good either. Part of the garden centre it's a big cafe with little soul to it. The service was ok and the food was speedy. Unfortunately the soup had an odd tang to it...

As a last minute decision my mum and I decided to go out for a spot of lunch and decided on here. I had a panini and my mum had a jacket potato with prawns and both meals were a good size and were very...

I asked my server to confirm they my salad came without salad dressing. I was met with a rude and snotty response. I am very disappointed to say this is chatsworth estate. I expected more. I will not be returning.

We were out for a drive and decided to call here for lunch. We were not disappointed. The meals are enormous. I had an omelette which filled half the plate with a choice of three fillings, accompanied by delicious chips and salad. As some have...

Get a grip guys. I’ve been coming here all my life and never known the food or service be this bad. Almost £9 for two weak teas and a stale slice of Bakewell. My elderly mother and I could have served this entire cafe in...

The cake and coffee are delicious but the ordering and serving system is bizarre. You have to queue up to order but then go and sit down and wait for your coffee to be served. The service was exceedingly slow even though they didn't appear...

We called today Tuesday the 7th , we have been many times, but this was the first Time for a while , we ordered two meals, my wife’s meal should have had a salad on the side , she got just a few leaves, the...

treat to gardens centre coffee and cheese sconces was lovely ... staff were friendly although busy and took time to speak to you .. one young lady was amazing one of the staff said she was going to uni ... she really lit up the...

called in on Saturday 17th July lunchtime Liked the new Covid layout, and table service, the Girls sociable friendly the Lady to our old er to the Servery...,passed order on to YOUNG LADY on servery She went the length of the servers....picked up our panninis...

Visited today for coffee and scones which we really enjoyed. Lovely fresh scones and coffee. Really missed coffee shop whilst closed as we visit often and have always enjoyed it here. So glad you're open again.

With hindsight we should have had lunch at one of the other places we'd visited on a day out in the area. We'd been to the Vines before though primarily for a quick drink and some cake whilst visiting the adjoining garden centre. We can't...

Staff were very miserable, didn’t look like they enjoyed their job. Social distancing precautions were terrible

We have eaten in a few restaurants since reopening after Covid-19 but this place was not one that we will be returning to. There has been no effort whatsoever to separate tables, and we were seated right next to a man on another table. The...

Visited yesterday which was first day back open since lock down. Very impressed. As yo walk in there is a sanitiser dispenser on the wall as you walk in. You now wait to be seated instead of just walking in & finding a seat as...

We attended on the second day of opening after the forced covid closure. Beautiful in the spring sunshine, well stocked and some reduced prices. We were greeted with hand sanitiser, blue paper towel and disinfectant. Clear signage and warning signs with route makings together with...

We go here because it is a handy meeting place. If it was not in the middle of the garden centre we would never go at all. Pros - The hot chocolate is usually lovely. - Chatsworth rarebit pannini is tasty. - Location. Cons -...

After a beautiful Early morning stroll through chatsworth estate a cup of tea and breakfast was needed The Vines did not disappoint There was so much choice ... all displayed tantalisingly...all fresh produce ...difficult to make a decision... but settled on the breakfast oatcake ......

What can I say. The whole experience was surreal and I have never experienced anything quite like it. From school dinners, on through K rations and even the jungle survival course with insect and snake on the menu, this surpassed them for its sheer horror....

We visit the garden centre regularly which is very good and set on the lovely Chatsworth estate. However the restaurant is consistantly poor. All the food is preheated and left to stand, the serving staff are apathetic and slow.

Called into the Garden Centre after a visit to Chatsworth House. As it was near lunch time we decided to call into the restaurant, open & airy although the approach to hot & cold meals a little confusing. Service with a smile, would of been...

Dining on 27th October 2019 @ 1pm. What a let down revisiting this pub. ( Had two good previous meals served by Vicki who was friendly and attentive). However the person on Sunday serving needs to take a page out of Vicki's book for she was scatty, and no customer skills. We ordered roast dinner, not very hot came without cutlery. Had to ask for them. Fish and chips with peas tossed on the plate. Chips looked like left overs (previously served as chunky chips in a wired basket, delicious). They were just as though they had been left standing. Complained, and grumpy young waitress took them back. Almost 10 mins later they came back almost inedible. Chips were greasy and the battered fish so hard had to dissect it to eat the fish,which was sadly dried out. Then asked for tartar which was taken off the plate obviously while heating up the food and forgotten to serve it. We didn't re-complain ,staff appears uninterested so we cut our losses. Went to the bar to order coffee(not asked while sat at the table if we wanted desserts or drinks). So nervously we carried 2 cups to our table striding over well behaved dogs spilling in the saucers, luckily not on the dogs. We had to ask for the other 2 cups to be brought to our table, then at that point we give the girl our plates. Poor dining experience, whether we were served with caviar or chips would have had the same unpleasant experience. We actually recommended the Anchor to a large party but since last Sunday everyone has found somewhere else to dine. Won't be returning for food. A real let down.

Visited the house and came onto the Garden Centre. We just wanted a light lunch but the Vines is not well thought out. There are two serving lines instead of just one, so if you want a main meal its on the left but a...

had a good look round the Garden centre before deciding on a light Lunch It was not too busy , so finding a Table was OK Decided on the Lite Bite side of the 2 service sides.............dealt with efficiency and politeness, but not over done...

Always of a good quality with friendly staff. Good selection of coffee and light bites. Handy if you are visiting the garden centre

Visited for lunch with my husband yesterday. The food would have been nice, if it hadn’t been Luke warm... Roast beef was beautifully tender but ruined by being cold! Not enough staff so service slow...definately not as good as it used to be...

The staff were friendly, though it felt like there should have been more of them. The environment was rather lifeless and canteen like. The food was Ok, nothing more. I don;'t think we'd go again.

We often visit Chatsworth and used to be regulars at this restaurant but we will not be back. I am amazed that Chatsworth House allows such poor standards for it's visitors. I am told that the 'Blue Diamond' chain now own this but Chatsworth should...

There is usually adequate seating and fairly clean, though when I asked a member of staff if she would mind wiping a table I wanted to sit at she was quite rude. It isn't as smart as it could be or as I remember from...

Cool food, once again had to send it back. Asked for a freshly cooked meal. This is the third time this has happened. One occasion family of six, three of which cold Yorkshire puddings. Please, please improve your lunchtime meals . Fed up with cold...