The Victoria in Swindon

Ordered some pizza they send me the wrong pizza, I had to call them and argue to have my pizza delivered properly and they make sure I send the wrong pizza back. Not only that I had to wait another 40mins to get my 2th pizza delivered Very poor customer service over the phone

Went through the drive thru. Ordered a 10 piece bucket. When we arrived home, the fries were soggy, and overcooked. The chicken was also overcooked, and very dark brown. Apart from that, I always thought that chickens have two breasts and two legs. So why did I get 8 drumsticks, and 2 tiny pieces of breast meat. I know …..cheap. No pun intended. This is the worst and most disgusting KFC I have ever had. I will certainly not return, and would suggest that people give it a wide swerve. Disgusting.

Please don't attempt to book at this restaurant or hotel, this was closed a couple of years ago and has recently been the subject of a large fire. Right next door to a retail park, guess what will happen next?

This place only had one job... a simple burger and managed to get it wrong. Saturday night.. 10pm ish I needed food, Stopped here and ordered a few bits including a cheeseburger. Took 15-20 minutes and eventually food was ready. Collected the food and started walking back to my hotel. I got about 50yards down the road and hear someone calling me. One of the staff from pepes chasing down the road to tell me they have got my order wrong and put in a plain chicken burger and not the cheeseburger that I had ordered. He asked me to go back to the store with him so they could cook me the correct order. Having waited almost 20 minutes already I did not wish to walk back and wait another 20 minutes whilst the rest of the food got cold so I decliend his offer. He offered me 50% off my next order there which is pointless as out of town and visiting for 1 single night we live 100 miles away and going home the following morning. No offer of any other refun dfor the difference in cost etc.. Poor service

This service station has everything needed for a stop on the M4. It's always super busy, the cleanliness overall was lacking, especially in the toilets. Costa was below standard this time, very slow service and burnt coffee. I think the issues are all to do with how busy the place was at that particular time