The Urban Chocolatier in Redbridge

I asked for strawberry haven, the worker handed me my waffle and said banana waffle and I said no I ordered strawberry waffle and the guy that served me said yeah it’s strawberry and banana and I said ok thank you just to get home and it’s banana waffle only. I’m telling you customers do not go to this Urban Chocolatier (Ilford), they always get it wrong and they always close when ever they want than what it says on the website and on google. Barkingside Urban Chocolatier is so much better, they take care of your order and they close exactly what the website and google says.

The ambience is average — around 3 out of 5. It feels more like a canteen or mess-style dining experience rather than a proper restaurant setup. The reception staff could be more welcoming; a bit of training in customer service would go a long way in improving the first impression. The space is large and well-utilized, and there’s not much food wastage, which is commendable. The ice cream is consistently very good. However, the cakes are not always fresh, and the quality can vary. The strawberries, in particular, often don’t taste fresh — not terrible, but definitely not at their best. Out of the five times I’ve visited, three to four times I noticed this lack of freshness, though there was one visit when everything tasted noticeably better. Overall, it’s a decent place with some good elements, but there’s room for improvement in both service and consistency in food quality.

It's really good I loved the cookie dough

Have a great experience with UC ilford🩷

Went in recently, didn't find the service which was given wasn't pleasant. Staff weren't acknowledging that I and company were needed for assistance. Just to be served, staff was taking so much time to get the orders in. I wanted to leave, due to lack of service.

The terrible service. I ordered a cookie which was gooey. I spoke to Lady and she is not so.... Disgusting food

Great service by store manager Ali

Staff were excellent. Really good customer service and great food with great company. Would highly recommend

It’s amazing and the service were amazing and I’m a regular customer so it bangs even more and naaz and priya were great customer service thank you very much.

Priya gave excellent service and went above and beyond to make sure our tea and experience was perfect! It’s obvious she’s a hard worker, good on her ! :)

THE FOOD WAS IMMACULATE I REALLY ENJOYED IT… THE CUSTOMER SERVICE WAS AMAZING thank you x

Absolutely love the cookie dough

Was a busy atmosphere on eid day but food, service was great, clean tables.

The desserts in Urban chocolatier is really delicious and, Ms.Khulud provided expectional service and was very polite to me.

Fast service and excellent staff members. Food is excellent in test.

Great experience with a quick service and amazingly good desserts

Amazing Place with delicious dessert, heart warming ambience and caring team

Ashok good service nice customer service 😁

Horrible. Regardless of the Food my recent experience at urban was a big letdown compared to other experiences. This isnt the first review I've seen addressing the fraudulent. YES FRAUDULENT behaviour of the asian employee. I've seen other reviews complaining about being charged extra from his mistakes and ours was no different. He charged us for an extra waffle demanding for money without providing evidence for his claim. On top of that he refused to take our evidence we provided into account. He even admitted he messed our order up but tried to put the blame on our friend anyways. We never got our 10 pounds back. I hope they sort out this employee as he really ruined our day.

Best service but prices are too expensive 😑

Faiza fantastic service always smiling, keep it up. Will come back again

Lovely selection of desserts, shakes and ice creams, piece of cake freak shake is our favourite. Our server Naaz was very friendly and she was excellent at her work.

Always a regular and exceptional service provided. Ask how you would like your food and response delivered with high quality food and customer service. No complaints, highly recommend the Ilford branch and not stingy with their chocolate sauce and no extra charge either compared to other branches 😃

The food was awesome, especially the desserts! Kiren was super helpful and made our visit even better.

Desert was fresh and enough portion but was expensive. Washroom was kind of puzzle ,not enough light in the washroom .

The asian guy on the till charged me for 2 even though i ordered for one waffle. And when i said i just ordered one, he was like no u said 2. I dont know why u charge people extra and then just hide ur fault. I love the food of this shop but the service i got today is very disappointing. At least say sorry, i didnt even ask for any refund or anything and im okay to take 2 waffles but please staff shouldnt blame the customers and hide their fault The guy isnt good at dealing customer complaints.

Really dissapointed in the strawberries with chocolate dip. Paid £8.95 for 9 strawberries and a dip. Strawberries were a gd size but tasted of paper. Not sweet or juicy but rock hard and cold. No quality in them for the price paid.

Tried a new menu item- the chocolate pistachio kunafe sizzler and it was delicious!! customer service was brilliant, as was the atmosphere.

Very delicious deserts Staff very friendly 😍very good customer service by kullud

Had a great visit to Urban Chocolatier! The San Sebastian cheesecake was a 10/10—rich, creamy, and full of flavour. Easily one of the best I’ve had. The atmosphere was nice, and the service was decent. Definitely worth coming back for the cheesecake alone!

Am very disappointed,my daughter have birthday yesterday,I bring a candle and ask them to put in her ice-cream and light on.I explain 2 times which dessert they need to put a candle.And of course in wasn't in her order but in my own. And the red velvet cake was soo dry! I eat this cake from other places and that was the worst.

Lovely place, food was really good and the amount of options you have is great. Will definitely be coming my back. My go-to desert place!!

The waffles were so good! They were out of the cake I ordered but the staff was kind and let me change my order.

Pretty quiet, food was good, the Saudi Arabian server gave us good service would come again

I had visited here for sizzling brownie and had great service by naaz

An amazing desert shop with a very good atmosphere. A special shout out to Arshad who gave exceptional customer service.

The triple chocolate cookie dough mugshot was amazing! It's was freshly baked and piping hot when served and it came with cold ice cream! Heaven! The staff was also really polite and helpful.

Naaz-Given good customer service The desserts and ice creams are mouth watering ..... Definitely need to visit place for desserts lover....

Love the lotus biscoff hot chocolate

The service was great and the staff, sister Khulud was very friendly and attentive.

Ordered the San Sebastián cheesecake and it was delicious. Staff were a delight as soon as we walked in. Khulud in particular was so lovely!

My dessert came very fast so that was good literally was in minutes and tasted good. Very good customer service from Khulud, loved her service with a smile, very kind.

Service was absolutely stunning and the place is very aesthetically pleasing. Massive shoutout to Khulud for her help :)

We came for dessert and was served by Khulud. The service was very good and we enjoyed it.

Qulood was so nice and accommodating. Ansar at the counter was also very nice. Food was delicious.

Great service and welcoming staff - would recommend

Santosh was amazing help even before closing, amazing service and we really appreciate his service

Anshika the manger treated us great today very understandable and welcoming with great sprit definitely a place I will come again great people with tasty desserts

Anshita was such a great help with my Deliveroo order. What an absolute credit to your company! People like this is why I return to urban chocolatier

Nice place, the food is delicious Santosh Is very friendly and helpful

My family throughly enjoyed the experience. Brownie sizzler is wonderful !!

Flies everywhere. Couldn’t eat in peace , got moved as the manager saw this. And still same result. When coming to pay I asked for a discount but got rejected that offer saying he went over and never saw any flies. Got offered a scoop of ice cream after just eating my whole dessert. Refused to give any money off. Not even a pound ! Said he can’t apply discount yet when entering the amount owed he types what is needed .so clearly could have changed the amount ! Dirty place. Won’t be going back, crap customer service, Expect fly eggs in your food and bad customer service

Yesterday 1st jan 2025 my wife had choco loco waffle due to that she is suffering from vomit repeatedly high fever and diarrhea which is not a good sign for the customers who eat here dear restaurant and tema kindly check the cleanliness and hygiene of the kitchen and cutlery need Strick action on the whole team.

Lovely experience With the friendly quloot she always makes us feel welcome and always goes the extra mile

Placed order at 9pm, it is now 12.20am and still waiting for my desert

Please urban Ilford pick up your phone. Phone is always put on Engage. Wrong order delivered. No way of contacting you.

Loved the food, very fun place to go with friends, good portions as well would definitely come again and recommend to others , such an amazing variety and the ice cream is very flavourful.

Standards over years massively declined. Poor food. Poor service. Shoddy interior.

Excellent value for money. Their cake is delicious. Thanks to the girl who served us. Smiling and professional. I recommend.

THE TOILETS..... I gave one star for atmosphere i think it could be more better then that.i went there last night with my family.the TOILET was awful disgusting dirty wet water all around the floor and it was disabled toilet as well everyone were using disabled toilet because the other two toilet for male and female were locked. I asked the staff she said they're not working. Disabled toilet seat were broken you can even sit on the toilet. How ladies was using that toilet i have no Idea.if you give smile on the door when customer entered into your shop that's fine and appreciate that but please have the facilities as well for them. Sort out your toilet please. I believe you must get alot of revenue from this shop spending few on you facilities won't hurt anyone. Next time I will review with pictures . Thanks.

Fantastic Place for the Desserts

Khulud was very lovely thank you for the service

Khulud served us very well and gave us good recommendations.

Nice dessert collection here at UC

Great food and service will come again

Best service by Arshad, great recommendations

Best staff and service in Ilford UC

Great service by store manager Ali

Thanks to store manager Arshad for recommending Dubai chocolate 🍫

Very good service, Ashad was very helpful as we didnt know what to order, amazing place

Food was nice however we told them before hand we had a nut allergy & they were all alerted however my partner had a reaction from his dessert (pancakes w/strawberries) & we told them he’s having a reaction and they looked clueless.They just stood there, i had to ask where the nearest hospital was and had to pay for our food before we headed to the hospital.

Such a lovely experience. Friendly staff. Great tasty treats

Very nice food, amazing service. Will definitely be coming back if I’m in the area

Amazing desserts here! We had such a lovely time here, service and people were lovely. Quick service and was well looked after. Definitely recommend.

Really lovely meal, service was good and food was delicious and come out quickly.

Best go to place for Deserts👌Miss the Romford Branch in Essex consistent standards in all other branches.

I've been here a number of times.The service is always lovely. I love their urban hot chocolate and I'm really enjoying the milk cakes on the menu.

The place is very nice with good selections of desserts and friendly staff

I loved the basque cheesecake but I think it was quite small. I also had to order extra chocolate sauce for this one.

Khulud was very polite and the food was amazing!!

nice atmosphere and desert. specially thanks to naaz and khulud. they are star.

Service - khulud very good serves us every time always happy to help

Great place, lively atmosphere and very spacious!

The taste of the desserts was really good. The desserts were fresh in quality loaded with generous amount of chocolate sauce on it. The stewart Aditi was extremely polite and suggested some really good options. She patiently guided us through as we were really confused regarding the options. She also customised the order as per our needs!

The food was great and the service was even better. شكراً

Great experience and Khulud was very kind and professional also very polite. Food was great and fresh so highly recommend!

Great place, excellent quality and pricing. Kiran was awesome. Great customer service. we came with family and friends we had lots of fun.

amazing food great service from Nas and Khulud they were lovely and the food was efficient and delicious

Amazing food and exceptional service by the two lovely ladies Khulud and Naz

Urban Chocolatier in Ilford is a great spot for dessert! I had a bubblegum milkshake there and grabbed an Oreo one to take away—both were so good. The highlight, though, was the staff. Khulud was super nice and helpful, and her friendly vibe really made the place feel welcoming. Definitely worth a visit!

Great desserts and amazing customer service.

The workers treated the customers very well

I had a good experience here. The strawberry chocolate waffle was delicious. We received good customer service by Naaz.

. Khulud was very friendly and her service was amazing.

I had an incredible experience at Urban Chocolatier! The food and drinks were absolutely amazing, especially the strawberry daiquiri and the cakes. The desserts were indulgent and delicious, and I loved how they added extra chocolate to one of the cakes just because we asked—such a thoughtful touch. The service truly stood out. Our server Khulud was exceptional, going above and beyond to make sure we were happy and comfortable throughout our visit. It’s rare to find such a welcoming and accommodating atmosphere these days. If you’re looking for a place that serves mouthwatering desserts and drinks with outstanding customer service, Urban Chocolatier is the perfect spot. Highly recommended!

The desert was good but you guys are not maintaining hygiene bro I saw girl was mopping in washing room and she was directly serving to the customer I think very bad such thing we can't do in own house very 😞

The service is lovely. Food was yum and vibes are nice

Khulud was amazing with her service, come here every time and never disappoints thank you again! X

Very nice place to go with family and friends. Khulood was very sweet

Good vibes all around. great service with good food.