Based on 2.415 opinions finded in 2 websites
Based on 2.415 opinions finded in 2 websites
Nº 212 in 770 in Wolverhampton
Nº 30 of 72 Other cuisines in Wolverhampton
Opinions
We ate here on a weekday and booked online before going. We had a nice table which had a lovely view. The food was good & well presented. The pub is dog friendly and there is ample parking.
J D R Peters . 2025-03-11
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This is my local pub and I go regularly for lunch or dinner with my friends and family. The food is always of a high standard and the lunch menu inparticular is very good value for money. The chocolate fudge cake is my personal favourite ! 😍Just want to say thank you to Lorrie today for being patient and accommodating my sister and her husband (who have learning disabilities) with their dietary requirements and made something for them off the menu. See you all soon. ! X
sharon almond . 2025-03-05
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Fish and chips came out cold. no cutlery or napkins on the table had to ask for them. sent my food back there is no apology Service was terrible also Manager/supervisor was taking behind the bar to other staff her language was disgusting never returning
Toni Cooke . 2025-03-02
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There is no doubt that the staff are friendly and courteous. However, being stared at as if I’m a museum exhibit by the local patrons is not endearing in any way, shape or form.
Leaon McDonald . 2025-03-02
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Had the best Sunday lunch out that we’ve had for a very long time. Food great, good quality, piping hot and huge jug of extra gravy delivered when we asked for more. Staff so pleasant and prices affordable too. Thank you all.
Wendy Smith . 2025-03-02
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lovely staff, great food and atmosphere
Simon Jackson . 2025-02-24
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I came out for food with my Dad. The camembert sharer was amazing and so was the kids char-grilled burger. My dad had the gammon with pineapple and chips. 🤌
Jesse Taylor . 2025-01-29
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Booked a table for 11 people on Saturday night. The friendly lady showed us to our table which was in a great spot to accommodate our baby in her pushchair. The waitress was very attentive and gave us plenty of time to decide what we wanted. Being a Saturday and extremely busy we expected the food to be a while and our waitress explained it would take a little longer than usual. Not a problem at all, it gave us plenty of time to sample the many nice beers. The lady behind the bar was lovely and friendly and coped admirably with the busy situation. The food arrived one dish after another with no delay. Brilliant service to feed 11 people. Now the food itself was excellent. Everyone said their food was spot on. I was so pleased as it was my decision to eat at the Two Greens. My family travelled from far and wide to meet up and we all agreed that we will book again for our next gathering in a couple of months. The staff deserve a lot of credit for the manner in which the place is run. 10 out of 10 from the Smith family.
Vic Smith . 2025-01-28
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Service was great, food was great, we had no complaints.
Katie Parsons . 2025-01-22
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Lovely food, Excellent service !
Jack Thomas . 2025-01-21
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Food lovely and reasonably priced ( also handy that i could use my Blue Light Card too) . Staff attentive -they even brought our desserts out with a candle in them as i mentioned that it was mine and my dining companions birthdays that week .
Alison Hill . 2025-01-19
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I bought my granddaughter for tea. We have been on a couple of occasions and always enjoy it. The staff are very pleasant and nothing is too much trouble. I ordered the steak and ale pie with chips and mushy peas. It was piping hot and very tasty. It came with a ladle of gravy which was a lovely touch. My granddaughter has the mac and cheese, which she always chooses because it’s delicious.
Debbie Mansell . 2025-01-14
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First 2 images are from our original attendance 10 months ago. Latter picture is from a recent visit. Quiet and plenty of tables available and we have arrived around 19:00. Service is slow considering, but the staff seemed preoccupied with setting tables. Pleasant staff don’t get me wrong. Dining area tidy, bright and modern, all be it a bit cold towards the back of the seating area, a bit draughty.
Rickie . 2025-01-14
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It was my birthday so myself, partner and 2 children came for dinner. The service was amazing as always, friendly staff and beautiful food and view
Stacee . 2025-01-12
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We went to an early dinner for my boyfriend's birthday and everything that was ordered was AMAZING. We will definitely be coming back.
Suzette Bray . 2025-01-08
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Brilliant food lovely service great atmosphere
Patricia Fisher . 2025-01-04
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Lovely meal always, lovely staff as usual, nothing was a problem, never had a bad meal or experience, been coming here for a long time now
Nab1uk . 2025-01-04
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A nice place & the pie & mash my partner had was fine, unfortunately the chicken platter we had was overcooked, they did take off the price off our drinks & offer to replace it. Unfortunately we didn’t have time to wait for it to be cooked again.
j stockton . 2025-01-01
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3 adults 2 children I thought it was expensive for pub food....though the cost of living which has risen in recent months would not of helped....I had an issue with my main would not of mentioned it, if not asked how meal was....so in doing so I had a free dessert so thank you ..... I loved the way they have updated the interior and what had been done outside......but it is not so much child friendly.....as I had two little ones in my party on going outside no area for them.... As a couple I would go again....
Sharron Parkes . 2024-12-28
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Absolutely beautiful Christmas Day Dinner today. Food was excellent Proper home made tasty. Yorkies were HUGE. Pigs in Blankets full size sausage. Turkey very succulent Atmosphere was lovely. Staff really brilliant. Very Happy
Sue Gould . 2024-12-25
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Went for a Sunday roast and was very disappointed. £15 for two very small pieces of meat and very dry over cooked veg. Also 7 of us crammed onto 2 small round tables. I certainly wouldn't recommend this place to anyone for a Sunday dinner. I can't comment on other food on the menu.
Alan Rogers . 2024-12-18
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Beautiful views, good greene king grub, nice beer, what else could you want?
Leigh Jarrett . 2024-12-17
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We went with my Dad for a early lunch. The restaraunt was very quiet and very cold no heating on and windows open, we had fish and chips from the main menu, there were only a few chips which were cold and the batter on the fish was almost burned, we ordered bread and butter to go with the meal unfortunately that didn't come out until we had almost finished our meal and the butter was solid to couldn't spread it. Shame because we have been before with no problems, hopefully it was a one off.
Stephen Walls . 2024-11-26
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Been there several occasions and their fillet steak is the best ever.. tomahawk is to die for. Rest of family had burgers but had different and it’s all 100%…. Now going on their website to book a table for 1700 :)
Dirk de Monye . 2024-11-24
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We came here for the first time tonight. At short notice they were able to accommodate our party of 9 for a birthday. Andrew and Reece were both lovely and their service was fantastic. Would highly recommend. The food was amazing too. Looking forward to coming back soon.
Sarah Southall . 2024-11-17
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Nice meal, good service would come again.
Craig Lockey . 2024-11-16
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Staff are friendly and service efficient. Decent Guinness.
Neil Jarman . 2024-10-21
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Didn't have food but drinks were a good price and bar staff were great.. We will be back soon xx
Hannah Bryant . 2024-10-19
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Came here for a catch up with my friend! Food was amazing and server Rhys was friendly and helpful throughout our time! Great server! Will definitely come again!
Ellie Drew . 2024-10-15
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Wouldn’t go again . Key master is 100% better food and service
whacko jacko . 2024-09-23
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Our family of 7 enjoyed a birthday celebration meal. Food tasty especially the katsu chicken and reasonably priced, staff were friendly, its nicely decorated with a fast service. Would recommend
J Bould . 2024-09-21
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Lovely staff and my veg pie was full of goodness liked the beetroot touch 😀
Louise Gregory . 2024-09-21
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Lovely meal enjoyed by all 4 in party,lovely place to visit,great views,great place to have a catch up an watch the world go by
Joanne Rhodes . 2024-09-18
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Food was excellent- first visit and would come back
nicola atkins . 2024-09-14
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It was an all round experience, service, people and food was excellent.
Steve Gillam . 2024-09-08
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Went for lunch on Saturday and very disappointed...there appeared to be very few staff on and as a result we waited for 10 minutes to be seated even though the pub had loads of seating empty. It took about 25-30 minutes for someone to come and take our order, food didn't take that long once ordered but wasn't nice, I had chargrilled chicken which was so dry it was difficult to eat! I've had a mixed grill before where all the meat was tough and dry...will not be going back as both the service and food appears to be getting worse!
catherine paul . 2024-09-08
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Nice views and vibes for a Wolverhampton pub!
John Ronaldo . 2024-09-07
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Cook was kind and great food, service wasn't terrible they were rather busy and loads of flies near tables
Arabella . 2024-09-01
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Never been in before so tried it for a pint. Two ales on so tried the Greene King Mango Pale Ale. Thin and artificial tasting though improved by the end when it had warmed up a bit from being over chilled. Not cheap at £4.85. The layout and atmosphere felt a bit like a holiday resort pub rather than a community pub. Not for me but probably ok for younger people after lager. Cannot comment on food as did not eat. Pleasant view out of garden from a height across the area.
Mike Kelly . 2024-09-01
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Tried this place on a whim, pleasantly surprised. Nice food and excellent service. Would definitely recommend.
Kevin Richmond . 2024-08-31
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Went today 17th Aug, food was ok, got order wrong, but apologies we're made, so no issue with that, but the mumbling manager who couldn't sort out table swap was. Table we were sat at was by door, asked to move mumble, asked why couldn't move fully booked at 7.15, still lots of empty tables, mumble, thankfully a young lady came to the rescue and saved the day moving us to another table. We ordered two of the ultimate BBQ mixed grills got the standard ones, but the young lady apologised, so we eat the standard ones. Food ok, service good apart from mumbling manager
adrian Butler . 2024-08-18
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Visited after a long, long time. Service and food was great.
Suddyboy1 . 2024-08-14
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Went here as part of a group and everyone was happy. Food was good and the staff friendly. What more can you ask for? Ah yes, reasonable prices, which they were.
Rob Cowell . 2024-08-06
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Absolutely brilliant evening. Lovely food and service. Great atmosphere and friendly staff. The two greens is situated in a beautiful location overlooking the molineux and training centre .will definitely recommend to anyone. 👍👌❤🍻
Graham Rollinson . 2024-08-04
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Excellent view of the city from the leafy terrace.
James . 2024-07-18
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Nice well kept pub. Sat outside on balcony overlooking parts of the city. Heaters are available for use if required in undercover part of balcony. Service was fast and efficient carried out by a very friendly staff member.
graham birch . 2024-07-13
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Well furnished pub with fantastic table service; the staff have to cover such a large pub and are so polite and thorough.
Matt Hickinbotham . 2024-07-13
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Beautiful pub on a hill with great views over Wolverhampton. The service was great, we were greeted upon arrival, seated and then had a seamless dining experience. The woman that served us last Saturday was extremely friendly and attentive. We went out as a group of friends for lunch and had a nice, relaxing afternoon. Food was decent, your typical pub grub options and some healthier options too.
Andrew Comfort . 2024-07-13
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Staff are lovely, attentive, and professional. The food was very good two steaks both cooked to our requirements, and fresh salad. Great Beer and wine to. Great views from large Garden.
Phillip Steadman . 2024-07-10
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Eight of us Popped in for a late lunch and couldnt fault the food or service.
ROB DEVINE . 2024-07-09
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I like coming here although the food is a bit hit and miss. Not always HOT food but staff are always happy to sort any issues out.
Sang Wyllie . 2024-06-30
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Amazing staff so friendly and Amazing food steak was cooked perfect we had the tomahawk was able to pre order befor we got there as the wait could be up to 25 mins i think we only waited 10 and was made to feel welcome
Angela T . 2024-06-29
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Came for a lovely tea, ordered the rump steak with peppercorn sauce. Service was spot on by Andrew, Harriet & Jess, lead by the lovely Connor & with a man who certainly knows what he's doing, Ben in the kitchen.
Luke . 2024-06-27
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Average food but the place looks great. Wouldn't have been too happy if I had to pay full price as the food is quite pricey. Good service too.
Benjamin Dockery . 2024-06-27
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Fabulous weather so we had lunch out in the beer garden. The whole experience was fabulous. Pleasant and efficient staff effortlessly served us in the sweltering heat. The food was served quickly and very hot. However, the best part was the quality of the food. The meat was succulent and the chargrilling magnified the quality of the ingredients. The table was silent as we ate; a VERY rare occurrence in our family! The value for money was a shock too. I had to check that they’d taken all of the order! We shall be returning and I highly recommend anyone who is looking for quality service, food and ambience to check it out.
Dave Harrison . 2024-06-25
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Nice pub, spacious with a nice outdoor erea. We had Sunday lunch and it was decent. My Yorkshire pud was massive and nice and crispy. Three types of meat but my spuds and veg was a bit on the hard side i like them soft. I think it was about 16 quid so not the cheapest. Overall not bad will probably go back and try one of the other meals and probably a dessert. I couldn't see any curries on the menu though which is disappointing.
jamie green . 2024-06-24
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Probably in my opinion the best pub in Wolverhampton. The back garden view is breathtaking. The food was amazing 👏 The staff was so kind. Will definitely go again!
Reece Nicholas . 2024-06-23
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Nice pub in a nice location . The food was quite pricey for what it was .
Christopher Thacker . 2024-06-18
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Lovely food, especially the burger's, service exceptional, thank you Aine, nothing was too much trouble. Great night, will return soon. 🤩
Amanda . 2024-06-15
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Lovely atmosphere and served by Conor who was attentive and friendly.
Michelle Kidby . 2024-06-10
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Visited this week for an evening meal! I had sirloin steak and my wife the honey chicken burger. Both our meals were excellent, Cooke well and nice and hot! The only reason for a four star is a few observations about the condition of the inside. It’s been a while since we last went but in places decor is starting to deteriorate. A lot of the chairs need the upholstery replacing , glass is the conservatory has blown and needs replacing. My wife found the ladies toilets not ideally clean and in need of a refurb. The mens also needs an update. Hopefully these decor issues will happen by Greene King !
Kevin D . 2024-06-08
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Great pub with nice food and great outdoor seating.
Chris Thompson . 2024-06-08
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Beautiful place to eat great food and Beautiful scenery 👌
Anna Bickerton-ball . 2024-06-08
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Beautiful pub with great food (and affordable) and very nice and professional staff
LK B . 2024-05-27
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mom and me came here today the service was very good and the food was amazing we would come again
linda oneil . 2024-05-26
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Great place. Has been for many years. Used to be called the Rock at Tettenhall. Service and staff were great. Location is beautiful. The food was lovely.
Dennis Walker . 2024-05-23
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Came across this pub unplanned on unusually warm lunchtime in early summer while in area for COVID boost. What a wonderful surprise. Limited exposure to inside, just go order snack lunch while waiting but, oh wow, what a wonderful rear terrace for al fresco lunch rear.. Spectacular panorama across treetops of West Wolverhampton and on to the still impressive and classic skyline, of the city centre. A shame that the then town council planning department never got the hang of dealing with applications for tall buildings., achieving instead the worst of all possible worlds. It is now be hoped that the now city council can take this in hand and create a future townscape that can push the recent errors from their recent prominence while encouraging a new harmonious whole that integrates its Victorian legacy and its 21st century future. I recommend that developers, planners and city councillors spend a few pleasant lunch hours on this terrace contemplating the pleasant panorama that their predecessors left us, present blots on this landscape, and the potential let for memorable vistas worthy of the new city status. Have some nice lunches!
Andrew . 2024-05-22
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Great service, super food and a wonderful atmosphere.
Terence Tully . 2024-05-19
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Great steak and a lot less money than Miller and Carter.
Peter Roberts . 2024-05-13
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We were served with a roast how to wait by the doorway no one came went to the bar to all the meal told to go back 2v entrance and then the member of staff continued to serve people at the bar? We waited and waited eventually we've got served the meal came where has a little tiny pot of gravy between two of us wow so if I was on my own I probably would have had a thimble, the food was nothing special it was basically a very small roast dinner with a very large Yorkshire pudding to make up the plate disgusting never go there again basically we were eating a Yorkshire pudding there is nothing else
Gary Mainwaring . 2024-05-13
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On arrival we waited at the sign to be eaten. It took 10 minutes for someone to.come to.us despite there being 4 people behind the bar. When we were seated we were told there would be a 30 minute wait, it was not very busy. We weren't told how to order but after a while a man took our drinks order at the table. When he bought them over we placed our food order, which took 35 minutes to arrive. We were asked if we wanted any sauce, we gave our choices, it took another 5 minutes for them to arrive. Considering the time waited, the food was not very hot. The pork rind was soggy and the beef was fatty and had a vein running through it. There was no check back. The service was very lacking , we were disappointed and will not be returning.
Nicola Taylor . 2024-05-05
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Nicely decorated and modern looking pub. However, there was a cold draft where I sat, hubby had a radiator next to him so was fine. This was also a pleasant spring day so not cold outside but felt drafty. Ordered chicken sharer as only popped in for a light snack and a drink. Drinks reasonable priced and service was attentive Offer blue light discount so don't forget to mention when paying.
Claire Fownes . 2024-05-05
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Had the roast dinner, pork 'crackling'was soggy, 'roast' potatoes were stale, shrivelled, pale and not roasted ! Won't be going again soon!
Gwen whitaker . 2024-04-15
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Lovely food service a bit long , enjoyable lunch
Linda Edwards . 2024-03-29
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Cracking food came in yesterday ella took great care of me and couple mates will come again
Joseph Bestford . 2024-03-26
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Great food, good beer and even better service. Came in a couple days ago for a quick bite and a pint and Ella was outstanding. Thank you for your great service Ella.
Phillip Blower . 2024-03-26
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We asked for Sunday roasts and were told that there wasn’t any left. Why then did people after us order Sunday roasts and get them? My partner barely ate any of their food, so it would’ve been a 1 star if mine hadn’t tasted decent. We still paid the full amount but are very disappointed that we were told the Sunday roast was unavailable when it was clear that everyone else had the option. We’re not sure why we were treated differently to everyone else.
Shub Sahota . 2024-03-24
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Had a great meal at the Two Greens last night, probably the best we've ever had at a Green King pub. Food was fantastic and the staff were superb as well. We had a couple of dietary requirements in our group, and they catered really well for everyone. Will definitely return.
Mark Fullwood . 2024-03-24
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We couldn't fault The Two Greens last night - We visited for the first time for a family celebration meal. We had steaks, burgers, 32 ounce tomahawk steak ;-)) , Mac and cheese, prawns ,creamy mushrooms, squid all came out perfect , and nice bottle of chardonnay ,cocktails and a few beers to wash it all down, we had a great night and George was very helpful and does his job very well, The service was excellent - friendly, helpful and patient (we did take a while choosing from the menu!). The bill was extremely reasonable and great value for money. we will definitely be returning for another family meal very soon...
steve b . 2024-03-17
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Had an excellent lunch at the greens with my partner. Service was friendly and efficient and food was served promptly fresh and hot. I am new to the area and this is fast becoming our favourite local to visit
titchhitch . 2024-03-14
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Came in for an excellent meal at lunch today with work colleagues, we were seated swiftly by Emily, Elliot and Meg, and taken to our table, nothing was too much trouble and accommodated my allergies with no issues or fuss. The food was prompt and it was overall a very enjoyable experience. We are looking forward to returning soon!
Connor James . 2024-03-14
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Such a wide variety of choices. Decent portions. Attentive staff. Just quite a long wait (40 mins). Good options for children.
Sarah Morris . 2024-03-13
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I can’t fault The Two Greens today - I visited for the first time and had lunch with a friend. We both chose the fish and chips (a great British classic, and a good dish to compare with other pubs) from the lunch menu and it was really delicious. The batter was as light as you like, and the chips were crisp on the outside, light and fluffy on the inside. That filled us up so we declined the puds in favour of coffee (also very good). The service was excellent - friendly, helpful and patient (we took a long time to get round to choosing from the menu!). We enjoyed a leisurely lunch and there was always someone on hand when we needed them. The bill was extremely reasonable and I felt I’d had very good value for money. I will definitely come again!
Kate W . 2024-03-12
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Sorry but the food was cold. Roast Beef Dinner on hot plait Gravy cold , Roast potatoes were diced and deep fat fried you could taste the oil yuk not proper Roast potato's no taste to veg Yorkshire pudding ok not a happy bunny was I. The door to the kitchen was ajar and I saw a waitress waiting at the pass take her hair band out flick her hair up and re put her hair in the hair band not good also a tray of clean coffee cup in a tray on the floor behind the coffee station where the staff were walking past it for over 2 hours obviously dirt would have been kicked up onto them or creapy crawleys could have got on them it was only me pointing to my Husband for the last time about them still being on the floor did the manager saw me pointing and saying something only then she did she pick it up and take it the other end of the bar and round the corner there were 3 bins full of rubbish and a handbag on the floor right next to them for the whole 2 hrs and floor was dirty not a good look at all . I know they were busy but there is no need for it . The table next to us they had 3 meals they complained about there's and had there's taken of there bill ! I'm not one for complaining but this was not a good experience at all today and Mothers Day 😕 but I am sorry I've have had to Wright this today 😕😕
Sharon Gummery . 2024-03-11
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Good was good. The service was excellent, Laura served us with a happy attentive attitude. It was obvious she is happy in her work , she was efficient and professional and friendly. Well done !!!!
Margaret H . 2024-03-05
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I love this place. The food is always amazing, the drinks and the service always great 👍 👌
faith achieng . 2024-02-25
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Main courses were good, desert menu quite limited. Music very loud not good for hearing impaired .
Sandra Reade . 2024-02-19
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Really lovely food. Nice selection and good quality. One had scampi the other two salmon. For dessert we tried a sharing platter which was perfect as we could try a bit of everything. The service was great and the staff were very friendly. The pub had a nice atmosphere and it was a nice experience. We will definitely be visiting again.
Gemma S . 2024-02-17
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Absolute quality. Large family gathering for my sons birthday. Couple of additions came late. Not a problem. Food was quality and the service was too. Strongly recommend.
Roving07499975310 . 2024-02-17
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Was here today, virtually ignored by staff who were behind the bar, no rush to be served Food was served relatively quick , but the tables were slow to be cleared , they were not overly busy , even when the bill was asked for the table was not cleared. Did not feel a valued customer. Will not go again.
dave boys . 2024-02-16
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Update: Much has improved from 5 years ago, especially the food quality, it's still a drafty pub with wobbly tables however... and still expensive. Old Review: Very expensive for the quality of the food, but the drink selection is good if you like larger and wine.
Alex Douglas . 2024-02-07
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As a stranger in the area we stumbled across this venue thanks to Google. What a treat !! Great menu , great food and very very attentive staff without being over the top. A lovely lunch all round 😁
Keith Richards . 2024-02-06
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We had an evening meal on New Years' Eve and the set menu definitely didn't disappoint. Bang bang cauliflower & creamy mushroom starter. Burgers for mains and a lovely desert that we had to squeeze in along with a glass of prosecco! Love the friendly atmosphere and the great staff all make for a relaxed dining experience. So much so,that we were back as a table of 12+ in January for a family Birthday! Another great meal and excellent service. Well done Lauren,Laura,Georgia & team, Many thanks x
Carrie M . 2024-01-31
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Very enjoyable, good service, decent food
Steve Francis . 2024-01-29
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Lovely pub, reasonably priced. Food was very good. Will be back soon.
Ricky Lynch . 2024-01-27
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Went for birthday lunch with family members (all adults) were we all enjoyed our meals and the service provided unfortunately the afternoon spoilt by a very loud male on another table using the worst language i have heard in a restaurant . Although the female manager on duty did ask him to tone his language down as soon as she walked away he started again even louder. We decided to finish our meal asap as did three women who were sitting on a table near to him. I do not know if he is a regular at the Two Greens but his behaviour has certainly put us off returning.
Relax155442 . 2024-01-24
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I took my running group from Wolverhampton & Bilston for breakfast this morning. Laura and the rest of the staff were very welcoming. The food was good we all enjoyed it, we will be back!
simoncalrow . 2024-01-21
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Lovely staff, food was fresh and delicious. Place was quiet, midweek lunchtime.
Sam Stapleford . 2024-01-17
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Lovely clean pub friendly staff. Go anytime we eat out Elliot was my server and Dan was the chef. One of the best steaks I've ever had cooked to perfection 🤤 thank you
Jasmin Bedford . 2024-01-14
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We haven’t been for a while, but we said we’d be back, and were very pleased with the food and service. The pub/restaurant is situated at a high spot, with great views of Wolverhampton, and the food was as good as before, with excellent service. There is good vegetarian choice, and ample parking. We hope to return again in not too long.
Pelagius_Redivivus . 2024-01-11
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622 Opinions
Lovely little place food was nice and the staff were lovely very friendly. But unfortunately it was absolutely freezing in there.🥶 Considering there's a Cole fire that could should of been lit. It would of made the room lovely, warm and cosy. And added to the atmosphere. Don't understand why it wasn't lit it was a freezing cold day. 🤷♀️ I won't be rushing back in the winter for that reason.
348 Opinions
Always excellent food but we meet as a group of friends on a Monday when it is very quiet in there.
1555 Opinions
Food is good but gluten free options very poor now. Couldn't confirm if anything was contaminated or not. Not ideal for my coeliac friend. Service also very poor. Arrived at 12.25 and told they had a table but we needed to be out by 2.15 for a pre booking. Said this was fine for us. Ordered and food did not arrive until 1.40! It was only a jacket potato and a sandwich! Then ten minutes later (when we had barely finished eating) they told us we needed to go as the booking arrived early! Overall very poor service. Food I had was nice but not much choice for my friend.
1685 Opinions
My experience was poor, I ordered food for my 2 children, the one meal came out on a sizzling plate for a 9 year old. At this point I pointed out this should not of happened to my partner as I was not at the table at the time, I called the server over called lidia, I only found out her name from another employee here as she refused to give her first name, when she came over to the table I expressed my concern that a child of this age should not have a sizzling hot skillet plate, lidias response at this was you never asked me too, me and my partner at this point found it really rude, after a discussion I went to the bar to express my feelings about this, the bar man listened and I asked for a pen and her name he told me and gave me a pen, I asked lidia how to spell her name, her response was I’m not untitled to give my name I found this very rude, I then asked for the manager and Lidia said she was the manager, so at this point I was appalled at how I was treated, I went back to the table told my partner what happened and got the children to leave, my partner then asked who the server was, my partner expressed her concerns over this and we were told that as customers, that we should read the terms and conditions and it’s not up too the staff to express any concerns about a hot plate that could hurt a child, my partner was extremely taken back from what was said, as a customer we are there to be taken care of not to be just a number, anyway the story continues, the children at this point were extremely uncomfortable and I had to take them outside, my partner stayed to express her feelings, the lady Lidia who my partner spoke to said it’s up to a customer to request this, now I’m sorry but we didn’t know and as a business you should have your customers concern at the front of your business and your company name, after my partner was then feeling intimated as another member of staff had the same attitude as the first who was the manager on shift, my partner said I will be taking this further and the staff members said I look forward too it, Now I’m not been funny but if this is how they treat people who just stress a concern, then I think some back house training is needed, I have reported this to Mitchell’s and butlers, as I’m discussed how staff can just put customers feedback or feelings to one side, I will be making another report on this when they get back to me as this is a disgrace to the company name. I’ve had to edit this post as 15 minutes after posting this I had a phone call from the pub owner jack, and I was told on the phone that apparently I was aggressive and was raising my voice and swearing at the bar to get attention about my complaint, this is not the case at all, I was very calm and so was my partner, I felt this phone call was disrespectful and uncalled for, also to be lied to on the phone about my actions that were not true in the slightest, when all I’m doing is telling the truth on a review. If this is standard practice for a company to have this behaviour towards customers that are just voicing there experience then I discourage anyone to leave a review in future as it’s pointless because all you will get is an underhanded phone call filled with lies and not dealt with by true events that actually happened. I will pursue my complaint to head office and I will be editing my post to let the public know what they are going to do too change this behaviour and what they are going to implement to make sure not just myself but any other person is not treated in this manner. this is my updated review, I’m now banned from the chestnut for making a complaint about the staff, as I said earlier in my review I discouraged anyone to do this, the mangers exact words were I wasn’t there so I can’t comment, not been pedantic but where was the investigation in to my complaint? if this was an actual lie from myself I would not be wasting my time or effort to continue with this, I called head office over 5 days ago and I’m still waiting for a phone call! And a valid reason why leaving a review is frowned upon