The Townhouse Hotel Restaurant in Angus

Terrible, don't go unless you don't mind it being dirty and leaving smelling like a chip pan. The picnic table, bench, floor, skirting boards were filthy and there was a blue haze around open plan kitchen. Extractor fans were not in use, we left reeking of fat. Our meals were terrible and the server looked like she'd just walked in off the streets, leggings in socks, trainers and a black hoody. When it originally opened,2020, it had so much promise.

We're been there to pick up Nicole.

Food was lovely. No complaints at all. However, when it came to paying, (I always use Apple Pay) the machine wanted me to swipe my card. I never have my card with me because as already stated, I use Apple Pay. I informed the lady that I did not have my card. She said in a loud voice that she needed payment.and said that the machine did not belong to the establishment. I informed her that there must be a problem with the machine as exactly the same thing happened the last time I visited in January. At that time I thought it was a glitch and never thought for one minute that it would happen again. When I told her this she shrugged her shoulders and said “that’s technology “. She then admitted that it had happened a “few times” I found the whole situation extremely embarrassing as the restaurant was full and there were other customers waiting to pay. She then said I could pay over the phone with my card the following day so “I wouldn’t have to come back in to pay!!!” I told her I wouldn’t be coming all the way back from Arbroath and I duly gave her my phone number so she will phone me tomorrow and I will pay by card. However, I think the restaurant need to take responsibility for this, and investigate why this is happening. This is the only place that I have had problems using Apple Pay. The whole point of it is that you don’t need to carry your card. Quite frankly I felt humiliated and felt as if I I just didn’t want to pay for my meal. I think this is poor service and very poor attitude from staff. I certainly wouldn’t want anyone else feel the way I was made to feel. I certainly won’t be going back.

The hotel was clean and tidy,the food was so good,you knew by the taste it was local product, the staff were very helpful and friendly, really made you feel welcome

Lunch was tasty and very well presented, decent portion sizes, staff were young but friendly