The Tile Shop Ale House in Oxford

Aparte de Jake Stockford, que imho necesita ascender a la alta dirección i/c un pub Spoon, preferiblemente thOxford Swan & Castle, esta mina de oro apisonada (es decir, a la Compañía) de un pub es bastante pésima. A menudo, el servicio sutil, hostil al cliente o francamente grosero del personal de bar nuevo y más experimentado hasta gran parte de la administración allí, necesita ser abordado con mucha URGENCIA.

Amazing pub Good quick service

Good food. Helpful staff. Recommended.

Finding this restaurant wasn't the easiest, I'd expect better signage especially considering it's located in a museum with not the easiest/clearest access. The service was poor and I found it tad rude. There was a mark on one of the plates so we asked to replace it, there was no apology or friendliness it was met with a stern face. When the replacement was given similarly, it was almost shoved onto us and with no words said. We were placed on a table and had pre-booked 4 afternoon teas, this reiterated by the waitress who greeted us. As the afternoon teas arrived the waited seemed annoyed that the table had been placed incorrectly and with napkins and cutlery next to the plate and the expression he gave was as if it was our fault and we did something wrong when that was how the table was laid and set. He was saying how there won't be enough room at the same time he was laying the afternoon tea another waitress simultaneous starting placing the drinks which was unhelpful to her colleague. The waiter then suddenly decided this table wasn't big enough and asked us to move. Again, the way it was said and the move was just chaotic and rude. No offer of help was given to move all the cutlery and drinks etc till after we moved them. I just found it very standoffish and unwelcoming and surprising that the staff didn't know what table was appropriate when it is their signature dish and they know better than anyone. I do not think I'd visit again or recommend it based on how I was treated. I'd expect a waitress to friendly say I apologise about a dirty plate and similarly I would expected to be seated appropriately but if not I'd expect it to be communicated in a friendly way such as I am sorry I think a bigger table will give you more room so you're not cramps let us set one up for you and then we'll let you know when it was ready.

Very nice place with good pub food. Some vegetarian options are available.