The Tavern at Swallow Falls Hotel in Conwy

We had a great stay No complaint’s.

Stayed at this hotel but rooms were really aged and not too good! But it has amazing views

I’m lost for words to describe this place? It’s dirty, staff are rude and food is horrid as someone else said? I’d give this place a wide berth and find somewhere else to stay? Good luck. ps stayed here in April 24

Hello owner, when does this place open again? I really liked to play pool here 👍.

Camped once, got there late it was quite popular and I enjoyed my stay. Good staff and friendly environment.

Called in here after we had been to the water fall . Had a few drinks then decided to have food says all day food but just got order in before 3 and then they start food again at 5 . We had pie and chips which was nice plenty of meat in the pie .

We came for a lunch, plenty on the menu for everyone, nice food when it came but really slow service, took ages for our food to arrive.

I have eaten at the tavern on a number of occasions, this is the last. The place is in need of a deep clean and needs renovating. We were staying locally and unlike other eating places when I phoned to book a table I was told their was no need. The tavern is situated in a lovely area, the building outside is good yet when you go in things change for the worse. To encourage us to eat out in August the chancellor offered a discount on food and soft drinks. We were told the waiting time when we ordered was about 45 minutes which we did not mind. We ordered the fish and steak pie which was hot and nice but served with cheap frozen steak cut chips. The menu price £11.95 for each. The tables were sticky and place looked like it needed a good clean. Our meals received the discount but we and others were charged full price for soft drinks. Why was this the case, I asked the barman and he said they were not included in the scheme, coke and Britvic 55. A lady who ordered around the same time also came back to the bar asking for her money back as she had bought soft drinks and showed them an advert on Facebook. Without a quibble the barman refunded. We asked for ours the same and were given it. The barman mentioned to customers that the place was up for sale. Hopefully the new owner will improve things. For now I would not recommend this place to anyone.

The great location of this pub / hotel means it will always have customers and I get the impression that means they don’t think they need to make any effort. Tired, dated and grubby inside with strong smell of stale beer. The staff were friendly and pleasant but the food was just not very nice. My daughters naan bread was stale and not heated up. Fish in the fish and chips was swimming in grease. My lasagne was fine. Come on guys have a bit more ambition to give your customers a really good experience!

Solid bar food, great pub atmosphere. I read a lot of reviews about bad service, but we actually had the opposite experience. The bartender/server was extremely friendly/helpful and our food came out correct and fast!

Large car park with refundable fee opposite Swallow Falls. They are beautiful & worth the £2 entrance. Large pub could do with an update, good value lunch menu2 for £12 (says £10 on their website) Lamb hotpot was tasty, with lean tender meat, crusty roll was a prebaked baguette, both could have been bigger. Overall good:)

We stopped here as we visited the Swallow Falls waterfall ! We ordered from the 2 for £12 menu, the staff seemed very disinterested and was always on there phones! We waited over 1 hour for the food, we asked what was the delay the staff said the orders didn't go to the kitchen. So there was no apologie from the staff for the long wait the table next to me got fed up and cancelled and for a refund. The food was awful as well. So next time will see the wonderful waterfalls but eat some where else. Pub needs alot of staff training ! And new chef ! Very disappointing to be honest.

A last minute decision to eat here after arriving late to our campsite down the road. Very busy evening but we were still served promptly and with a smile. The three of us agreed that our burgers were some of the best we’d had, with very generous portions to complete. 3 courses plus a drink for around £20 is great considering the high quality.

Food was mediocre. But service was very very poor. No logic from ordering to receiving food. And staff totally unwilling to chase up orders. My BF and I ordered together. 1 came well over half an hour after the other.

After climbing Snowdon and camping being here made me really grateful. Ordered burgers and my friend a curry all in all nice and well for the price, the staff were really friendly and helpful, the two for ten pounds deal is really smashing it. I will defo come back for a stay.

After walking by the riverside up to swallow falls, we were very hungry and decided to stop in the swallow falls pub on the side of the hotel. In the past we've always felt welcome here, however, today unfortunately wasnt one of those days. We arrived and got a table, I went to order the drinks and meals....before I could order, the chef came out to the bar and began observing what I believe was a receipt, of which he threw in the bin in anger and muttered "f*** off" which I thought was a bit rude considering there was customers at the bar. When I was eating, I then heard one of the staff say "where have all these people come from today"....I believe it was said in humour, but ultimately I felt like we were not welcome which is a shame.

Stopped here for some well needed good food after a hike up snowdon. Food and service was great, staff were friendly also. Would visit again!

Wow, I can quite comfortably say this is the worst place I have ever eaten at, we called in on our way home from a lovely day out, firstly the place is very tired and run down which tbh doesn’t bother me too much if the food is good. We ordered our food and it came out inside 5 minutes which is always a worry how can any food be cooked freshly that quick, it all looked like it had been slapped on the plate, the burger was barely even warm and was like chewing the sole of your shoe it was absolutely tasteless and the chips were the worst frozen chips I’ve ever tasted, the chicken wings tasted like they had been pre cooked then just covered in some sauce n whacked in the microwave, the chef himself brought us our food out and didn’t even give us any condiments or knives and forks or even tell us where they were, this experience put a dampener on what was an amazing day, I can safely say I will never eat here again! I eat at cheap eats all the time so not one part of me is being a snob I wasn’t expecting top quality Michelin style food but some good pub grub would have been a nice end to the day.

Disinterested and surly staff on hotel reception means we never bothered finding out whether the tavern was any good or not

Stopped here for a coffee and a light bite before viewing the falls. Coffee shop closed so went into the bar, In need of extensive cleaning, so a bit off putting so didnt eat. Only filter coffee on offer and luke warm. Very sad as I remember it in its hey day nd now I couldnt recommend it if it was the last place in Betws-y-coed. Sorry !

Just missing out on the 2 for £10 meal deal, we ended up paying 2 for £14 - which was still good value for money.

A friend and I had finished a long walk and went in here to have a drink and something to eat. Decided to just get a pint first, there were two people in front of me - it must've taken 10 minutes just to get two drinks! There was one (very slow) person working the bar and 3 other staff wandering about not doing much who seemed to have no inclination to help serve customers at all. Anyway, got the drink and looked at the menu which seemed ok, but as we sat there the amount of food being returned by other customers and wrong orders was on a level I've never seen before! We made the wise decision to try elsewhere based on what we saw!

we have visited the swallow falls on a couple of occasions and it was always fine ,hot meal and attentive barman, we visited today with my husband and was so disappointed the meal was so dry I was choking on it ,the chips were warm ups and my Welsh burger was dry and lacking flavour,even the cheese was so dried out it was stuck on the bacon , the only good comment was the relish on the side was nice

We popped in on an evening as not booked elsewhere, the pub was quite full so had to sit in the overflow area. The food was edible but not the best and wasn’t over expensive. I had lasagne that looked like it had been bulked made and then warmed up in the microwave as it was dry. I asked for no chips and garlic bread instead which was warm but was very pale and could have been in the oven a bit longer.

As a tavern it’s not the best I have done in my life! We arrived in the afternoon and were told that they don’t served dishes coming from the oven. So selection was much reduced! We were not neither introduced to their lunch offer. We orders some fish and chips. Food is ok but not the best! And the place was really cold ok temperature!

I visited with my family and I had the fish and chips which was tasty and good portion size. Food arrived in a good time, staff were polite and food is brought out by the chefs which I thought was a nice touch. I had the banoffee pie with ice cream for dessert again very tasty and a good size. All my families dinner and dessert plates were all clean ! Swallow falls are also only across the road. Would recommend and return in future!

We enjoyed a very nice lunch in this pub. We did eat outside in the rain but it was hot and we were under cover. The food was very nice.

We've been here 4 or 5 times as a group over the last few years when hiking locally, and have never had anything but good service and food from the place. It doesn't pretend to be anything it isn't - if you're looking for gourmet meals then look elsewhere, but if you're looking for decent pub grub at good prices then you're in luck. The drink good too, and the beer and cider tastes fresh like the lines and pumps are kept clean properly. I'm not sure what's up with the bad reviews - either they've been unlucky, or are expecting too much. For us, it has been consistently good every time we've come.

Good, filling, honest food. I stay in the campsite at least once a year and always eat in The Tavern. I really can't fault the place. I would, and do, wholeheartedly recommend the food.

4th time we've stayed here now and always enjoy the tavern. Great food, great prices and friendly staff. What more could you ask?

we ordered egg sandwiches it had a side salad that included colourful peppers. place has potential but needs to try harder .

Stopped here after a long walk looking to eat. Food was pretty poor. Cheap nasty fare. A prime example of a place not bothering as they have a captive clientele due to location. Go elsewhere. Plenty of good places nearby.

Recently visited here with my partner, brother in law and his partner. I don’t know what else to say apart from it’s the worst place we have ever visited. Food arrived cold and my partners had a hair in it. When we finally got the attention of the waiting on staff who were too busy chatting in a corner, we asked her to take the food back as it was cold and there was a blatantly obvious hair right on the side of the plate. Well that didn’t go down too well as all she could reply with was a huff. The plate was taken back to the kitchen and the head chef who I think was called steve (we overheard someone call him that) came out of the kitchen with the girl who had taken the plate and my partner overheard him say they can f**k off if they think they’re getting another meal. Charming..rude staff, very rude head chef who clearly didn’t have his mouth washed out as a kid, disgusting food and appalling customer service. Won’t be returning and will be advising other people to avoid like the plague

What can I say came here for a meal with my partner a few weeks ago what an awful experience. Service was none existent and very un attentive there seemed to be a large group/party if people who were very loud and rowdy which the staff seemed more interested in associating with rather than other guests. The food when it arrived was served like warm no apologies offered won’t be returning.

Lovely looking pub, great location, great looking deal. Roast dinner £9.50....awful roast. Absolute discrage. Only just warm. Half a plate full. Ten week old 'roast' beef

Ate here every night whilst staying at Swallow Falls hotel. It's proper pub grub - nothing pretentious - and good value.

Take my word for it this place is awful, the food is poor quality and over priced Wouldn’t recommend it to anyone. The empty car parks should have been a sign but we needed to kill time after the waterfall, our food was brought over by this guy who just dumped it on the table.

Ate here on Sunday night. We went to two other places first, but couldn't get in. I said, we'll get in here. Last ate here 7-8 years ago and it wasn't very good, but I said we couldn't reflect on that as surely things would have changed in that time, so we gave it a go. Bad move! I had fish and chips, because you can't go wrong with that, my husband says. It wasn't good. I couldn't tell you what the fish was, not a clue, it was tasteless. Two friends had steak pie, served with onion rings? Mediocre at best. This was all served within about 5 minutes of ordering. This from a place that promises home cooked meals. Then our last friend had pizza, which they totally got wrong by bringing an extra piece of pie out, but when they got it right, it was the best thing served. Don't waste your time and money.

We visited here for lunch as part of walk to Swallow Falls (just across the road). Bar staff were very welcoming and friendly.

Surprised to see bad reviews for the food here. Four of us visited last weekend and had food from the 'two meals for £10' menu. (Are you kidding? - we expected an average meal, to be honest)

Looks good inside and out, but not much in the way of atmosphere, but it has parking and is good to visit after visiting the falls nearby. Food just ok but the coffee was awful, stewed and cold. Welcomes families and the prices of the menu are good

Stayed at YHA Swallow Falls a couple of times now and this was the only place to have a drink and food if you want it, without getting in the car.

The place looks great from outside, not bad inside and was reasonably busy when we arrived. We had struggled to find a place to eat in twon (basically a good pub doing a roast).. not really available in town. When we saw a lamb shank & set roast chicken with all the trimmings and a pudding everything seemed good in the world.

Should have taken notice of the almost empty car park, always a good pointer.Premises nice and clean, staff efficient and friendly, food well presented and looked good but,we ordered well done steaks, one was medium, the other rare to medium, sauce had been boiled unfortunately, and the burger was bland and unappetising

We visited here for an anniversary meal, while we were on holiday. We're expecting a restaurant but it is basically a pub with food. Couldn't fault the food but the roo is very dark and my husband noticed that the glasses weren't clean. A couple of youngsters were playing snooker a short distance away and they asked the barman to turn up the volume the music, which he did, without asking the diners. They minded!

Camped over night here, was greeted by friendly staff. The grounds were clean and well kept, with tidy bathrooms. Good range of food on the menu with reasonable prices.

Four of us ate here in the evening after a five hour walk up Snowdon. We were staying at Lyn Gwynant campsite but after such a long walk, wanted more than just the pizzas on offer at the campsite which was a 25 minute drive away. We drove into Betwy e Coed as we had passed through on our way to the campsite the previous day.

I suppose the signs were there, we called in for lunch at The Tavern at around 1pm on a sunny day in the school summer holidays...the place was dead. From the outside The Tavern looks really promising, plenty of parking (you pay but get the cost back when ordering food) a lovely location opposite Swallow Falls and on the road that leads into lovely Betws-y-coed. We sat inside (there is seating outside too) and ordered a pizza for my son and two main meals for me and my husband which were from the two for £10 daytime menu. There was just one member of staff serving at the bar and taking food orders, I have to say that he was lovely: very polite and friendly. We noticed that our table was quite sticky, I gave it a wipe (mum always has wipes to hand) but this made no difference; I don't think the table was dirty, it was more that the varnish had become tacky for some reason. The decor at The Tavern is quite tired and dated and it just feels like the whole place needs freshening up. Sadly we waited 50 minutes for our food from the point of ordering, this is rather confusing as at the time we ordered there were no other diners (other than a couple who already had their food). When it did arrive my curry and boiled rice was fine with lots of chicken and filled me up. My husband's soup and sandwich was ok and my son said his pizza was nice. All in all the food was fine but the wait time way too long an we received no apology or explanation for this.

This grand-looking hotel - right opposite the popular Swallow Falls - gives the impression it might be a bit of a pricey stop for lunch. It isn't. But then the food was a big let-down. There's a downstairs bar and a much larger dining area upstairs. Despite its imposing position, this hotel offers cheap, unimaginative food - pizza, fish and chips and pies. My wife left the unappetising chips. I went for the least unappetising thing on the menu - a wrap - and it was pretty uninspiring. The only advantage is that you can park your car for free in the grounds if you are buying food or drink there. So worth the cost of a cuppa before you visit the Swallow Falls opposite. It's £1.50 to see them. Much cheaper and far less of a let down.

Food is good and well priced. Staff were friendly and we didn't have to wait too long for our food. children are welcome.

Food was terrible. Both my lamb and my husband's salmon were borderline edible. It was late, we were tired and hungry, so we didn't complain. But my husband should have -- he ended up being sick during the night. Stay away!

Betws-y-coed is not an easy place to find somewhere for dinner in the season and this hotel is about 2 miles out of town. The menu is limited and not of particularly high quality - adequate for a pub style lunch

Sticky tables. Pay at the front for food. And Mouldy burger bun for children burger. Wouldn't come back Wouldn't recommend!!!!