Asda Llandudno Superstore Cafe in Conwy

Came to asda to do the weekly food shop went to the check out and greeted by the friendliest member of staff imaginable called Mia (purple hair) the funniest friendliest member of staff I have ever come across in asda she definitely deserves recognition for her polite towards each and every customer! You need more staff like Mia! :)

It's Asda, where the staff are helpful but dead inside

Ordered a pizza and wanted lot's off mushrooms,onion's pineapple, mixed peppers with cheese,what a load of rubbish I ended up putting my own cheese on to make it thicker maybe the guy had a bad day?would not buy from there again .

If you are shopping here always check your dates on items. On two occasions now I have arrived home with food that has gone bad. This is food that shouldn’t even be on the shelves. 1 month out of date yoghurt and now fruit that’s rotting? Not acceptable.

Very disappointing large breakfast, I can’t imagine what is on the small one. Not even a slice of toast. The food was warm at best. Will not be returning and would advise avoiding.

Asda Llandudno is a lovely store

There is the annual summer stink at the frontage of the store. This is blamed on the seagulls on the roof. But the management do nothing about it. One answer was given that they were waiting for contractors to wash the roof. Someone with a hose in the morning washing down the pavement under the entrance canopy with Jay's fluid would solve the problem. It is a really unhealthy stench that the managers could solve quickly. STANDARDS. Went this morning to do weekly shop. Turned at the stanch and went to Tesco's.

Love Asda because I'm local to Asda and know whereost things are

Visited the Llandudno store several times whilst on holiday in the area. Visited again on Friday because we fancied pizza. Both ladies on the pizza counter were very miserable, never asked if they could help, only a couple of pizzas out on display. Finally I managed to make eye contact with one of them and she was downright rude- had I not promised pizza I would have walked away at that point. No please, no thank you. My Husband didn’t require all the toppings so I politely asked it it could be placed on my Daughter’s pizza- I received a blunt ‘No’. Was then told to come back after 15 minutes. Came back a little earlier and waited patiently, the assistant just dumped our pizzas in the collection box rather than just tell us ours were ready - there was nobody else waiting for goodness sake. We had to ask her if the pizzas were ours , we just got a grunt of a response. Poor, very poor. If you don’t like your job then find another one but don’t treat your customers so disrespectfully.

poorly managed never enough staff on tills causing large queues at tills this makes people angry and frustrated and also health & safery problem who is in charge ???????

Popped into Asda for supplies for a weeks work of lunches/snacks while away on holiday for a week. Had all we needed but noticed there were not a lot of deals on branded products, just deals on Asda's own items. Parking was plentiful and till member pleasant enough.

Disgusting store Don’t care about there local environment. The litter on the premises is shocking Clean up

waited 30 minutes for a burger just for it to be made of a bun and chicken... nothing else

Till close early and not stock on shelfs.. short staff ,not great place to shop.

The supermarket does not accept either of my two payment cards (V-PAY, Mastercard).

We love shopping here, great prices.

I just love this place.. you can find everything.

Only two manned till on with horrendous queues,when asked at customer service if another till could be put on was informed they didn't have any staff and there are self service tills. Another customer asked to speak to manager who came promptly and was able to open 4 more tills.

Really amazed should a big store only had 2 manned tills. Queues were right down aisles people leaving there shopping. Self service tills also had queues 3 members staff on them. When manager informed 4 more tills opened not a good experience

Okay superstore Average Stock Pile Average Café Friendly enough staff

It was so good to be able to grab a cuppa before doing my shopping. A very helpful employee got me sorted after the lid of a bottle of washing up liquid came off and spilt over my basket and the floor. He made me feel like it was absolutely not a problem at all. No queue for the tills was also a bonus! Thanks

The shop is dirty. The freezers are dirty and leaking. The food pickers are constantly in your way without any apologies. There are never enough checkouts open so queues are a constant and there are plans to close more creating adding to self service. Apart from that it's a wonderful shopping experience.

Great store nice helpful staff but outside is dirty litter everywhere needs a tidy up

We tried to order we had the meal deal toasties each as was told reduce menu got told we have chips with that wasnt even told about crisps fries or side salad drinks got told tea or coffee no cold drinks when we could see bottles after we ordered got to the table and saw all other options available need to learn there menu tea and coffee both horrible staff need serious training last time I came I let it slide by not even grilling black pudding or frying it just put in the microwave I watched them do this shocking absolutely awful staff clearly don't care and have no management or supervisor watching over them clearly .

A decent sized ASDA, but on the occasions we have shopped there we have noticed empty fridges/shelves, out of stock on alot of items and even out of carrier bags!

Wonderful staff in the cafe...and a great deal

1 the mobility scooters was not working. 2. The wide ile shut has I approached. 3 safe disabled toilets was closed. It's hard to do shopping in a wheelchair using one hand to drive getting in fridges near inpossible. They need to stop excluding people who find shopping hard specially those who have physical disabilities and more support for hidden disabilities. Where's the happy to help gone? Please think about this! It's very distressing and embarrassing for people like us. We need to eat and shop. And store ASDA is good quality and good priced stilI usually like before I moved. Always has been my favourite till now! Thanks.

I have been here twice now to order food and it’s taking over 45 minutes for 3 things

Lovely staff and reasonably stocked

The all day breakfast had run out at 2pm but they managed to find a few bits for us. As with many places, the staff were ran off their feet with uncleaned tables and equipment not working. One chef said that the 2nd coffee machine had not worked for years. There was no cutlery after we ordered and paid so we sat down. We were served with everything cold except for the chips, which were too hot when it arrived. There was still no cutlery when it arrived so I waited which not a problem as the food was cold anyway. When the cutlery arrived at the counter it was thrown in and half went on the floor. The surviving cutlery was soaking wet. It’s handy to eat and shop but next we’ll shop at the Tesco at Llandudno Junction

Would definitely not recommend. Dirty floor and tables, no cutlery , ordered 2 all day brunches. The only thing that was hot was the chips. No sausages available so was given extra bacon. Eggs were like rubber. The sauce on the baked beans was dried up.

Quality of food in caffe, way below recent standard. Food now served on paper plates, (full breakfast, warm and under cooked). Staff shortage evident in caffe and on checkout tills since recent changes.

I am an OAP and went for the Soup and Roll and coffee for £1.00 "We have no soup" said the assistant in the cafe. "Just the coffee for £1.00 in that case" I said . "The coffee is now full price as it is not served with the soup" the assistant said . WHAT A LOAD OF RUBBISH . I was going to do the weekly shop after a drink but back to Lidi . Well done "JOBSWORTH" .

Good selection but way understaffed on tills and the people who are on the tills are to slow

I had to return a faulty electrical item to customer services Elyned was fantastic That lady can certainly multi skill Thankyou

A fantastic store great food plus so many Bargains staff fab been buying there for many years I love Llandudno store your the best .

If I could rate asda 0 stars I would me and my boyfriend are regular shoppers at asda llanudno always go in every day after work thought the asda staff were lovely until one day I was pulled to the side by the self check out and they asked me if I was being abused I understand they have a job to do and they were just checking but the woman who pulled me to the side made up a story about seeing him push me which was a lie she would not leave it alone kept asking and asking if I was ok I just wanted to pay and leave at that point, we eventually left and thought that was the end of it untill today as we were leaving asda staff stopped my boyfriend and accused him of stealing alcohol when we had not even been near the alcohol section I understand security has a job to do but it was the fact he told us asda staff has seen and told him that my boyfriend was stealing and so he checked his bag and there was nothing he had not stolen I am very disappointed with asda and really didn't expect this I felt like he was being targeted this has made me not want to go back to asda as asda staff members seem to like to accuse people of things they dont do

What a shambles of a poop show. Passive aggressive agents on the phone and incompetent staff in store doing the picking. Last several orders they have screwed up and I am fed up They will substitute human food but not dog food even tho they have the same brand food in a different flavour and they just don't care as long as they can take your money. They take it fast enough but want you to wait for a refund what a joke. This was a monthly shop and our foods are low but they don't care cos they got the money which they will refund at some point. Good job we not in cost of living crisis .... o wait we are. Avoid this store it's useless.

The range of products, own brand and other, never returned to pre COVID levels. The obsessive movement of shelf stock location indicates mental illness, or worse. As noted by many, the cafe is now an endurance test that I no longer take part in. The petrol prices are no longer the couple of pence a litre cheaper that they used to be. Great, convenient car park, free for four hours; and that's all this Asda is to me now.

Won't be doing much shopping here to be injured by trolleys. Breakfast in cafe not great.

The staff on the express check outs are obnoxious rude and patronising. A thread seems to run through all of the Asda staff at Asda Llandudno that customers should be treated and spoken to like dirt. I haven't come across one pleasant courteous happy member of staff at Asda Llandudno

Really terrible. It was 3pm on a Sunday and the staff were lovely, but good grief! My Mum had a cup of tea, milk left in a plastic container on the on the side to make your own. “Excuse me please can I have a teaspoon?” “ No sorry” There was no cutlery. So she had to stir her tea with a knife. The only cutlery left was 3 knifes. My daughter and I had no cutlery at all to eat our panini and chips and chicken nuggets and chips and beans. So we ate with our hands. Left the beans obviously. Terrible cheap tasting food. We left most of it. Staff are lovely and we did have a clean table but yikes Asda. Not the staffs fault. Cutlery should be available and higher quality food? Don’t think the local cafes have anything to fear! If you’re hungry in Asda. Buy something fresh and take it out.

Cheap and poor quality products. Tea was like warm pond water, didn't matter how long I left the teabag in. Coca Cola was either a cheap substitute or very very watered down, Sprite wasn't much better. 6 pint bottle of milk left out in the warm, on the counter. Guessing this was because there were no little milk pods available.

Everything you need here. Very helpful staff.

Got some lovely fresh fruit and salad

Good range of good, their own value range is actually very cheap and good quality. Sometimes not enough checkout staff but there is a self checkout too.

It's gone down hill a lot in my estimation. A lot of empty shelves and storage baskets in aisles, clothing was messy and a very poor range of mens clothing in comparison to womens. My real complaint was about the toilets, dirty, paper all over the floor and sides of the toilet, one toilet didn't flush and the other was blocked. They hadn't been following any type of cleaning protocol. Shame really, it use to be good.

HOW can you run out of something so simple as stamps (regardless of what type)!? Writing a letter is as important now during Covid for staying In touch with family as it's ever been. Especially as the local main post office branch has been shut due to staff testing positive for Covid (Fully understandable and sympathetic) surely such things are a staple item required everyday! Probably just bad team leader or management control of the stock levels but c'mon, this isn't even the 2nd or 3rd time this has happened! If you keep running out, then order extra surely!!

I was served by Mia , excellent customer service packed all our bags so friendly and polite which you don't see very often these days she was outstanding .

Poor service, staff on mobile phone!! Long wait for food then forgot items. Cutlery dirty. Dust all over top of seating areas. Food quality very poor eggs rubbery, sausage cheap quality and over cooked. Will never use again, place empty when used to be busy now understand why!

Absolutely appalling behaviour from a member of staff Clare the way she spoke to the old lady I think her name was audrey no need to talk down to her and put her down definitely infront of customers I got my food to take away as I couldn’t stand to be there and condone that behaviour the lady looked so uncomfortable and distressed I think Clare needs a course on how to treat members of staff and maybe have a smile to customers not impressed at all

Slow service, servers have bad customer service skills, they talk to you without looking at you, don't smile, ignore you for as long as they can, act as if you being there is an inconvenience. It took 40 minutes for x2 kids pastas and a portion of chips. These are quick ready meals and to charge 15p for a little butter portion is astronomical. They provide x1 butter square for 2 peaces of toast... 15p additional butter square.

Decided to have a break from shopping there was quite a queue for food we tagged on it was very slow moving didn’t seem to be many staff on duty anyway we eventually ordered our food snr went to find a table whilst the food was prepared I went to the utensil area to get our knives forks etc the knives were not very clean and no forks were available I asked a staff member to get some forks and was told somebody would bring them out unfortunately this never happened I asked a male who looked like the Manager for forks and was told abruptly were doing our best and walked off the forks came 11 minutes after first asking for them just in time to eat as the food came it was not that busy I’ve seen it busier the food was ok service not good eating implements need checking before you eat . V

Been here a couple of times before and this time is the last time. Ordered 2, six item breakfast and when they turned up there was only five items on each plate. The food was cold. The toast was rock hard and the lady server put the butters on top of the toast, when we tried to open the butters. The butter had turned liquified and went every where. The staff are very abrupt and certainly not very helpful. As I said I gave them the benefit of the doubt and quite honestly avoid this place for your own disappointment .

What an absolute shambles of a place never known it to be like this where have the the ladies gone bloody ridiculous now Tesco it is for me now at least you can probably get a warm welcome

After a long wait in the queue, the lady who served us wasnt over friendly, the guy who works there burnt yorkshire puddings in the microwave then we waited a long time for food which was 2 roast chicken dinners at 6.95, when it came there was only sprouts , no other vege,burnt stuffing balls, the chicken was sandwich meat, gravy which was mixed up quickly at the till and hard chewy pigs in blankets,shocking food.

I ordered a pie chips and beans and asked for some gravy which I was told you have to pay extra for (55p) no way was I paying that such a greedy company I have since found out that when the bosses come in they count the chips This is why I don't eat at the asda cafe The portions are small and overpriced I can get a meal twice the size for less Avoid at all costs

came in today as my son was hungry wished we hadnt bothered my mother waited about 15 mins to be served she would of walked away but with a small child who kept saying he was hungry she couldnt . we then waited an other 10 mins for childrens meal which was horrible . the staff are soo slow no smiles not even a thankyou have a lovely day saying no wander they have had bad comments about the way the restaurant and staff have turned out years ago it was so much happier and pleasant

Visited lots of times & have always had some lovely breakfasts.. but today was very different!!! We didn't have to queue & was acknowledged by a gentleman behind the counter asking "if we like well done bacon" which he then took out of the oven & placed in the hot plate area! We then asked if the kids meal eat for £1 was available now & he said yes you can, what are you having. We wanted two full breakfasts & the kids breakfast.. he said the £6 one includes tea/coffee & toast, so said yes ok. When our breakfasts were being brought over they were balanced on one another, some items (sausage & tomato) were dropped on the floor & the toast plate was sitting in the beans. The kids meal was missing the egg & the toast should have been white & brown bread but was all white toast! I went & complained to the customer service desk, who called a manager to see me. I explained our experience to her & she said that the gentleman in the cafe was the new manager who started on Monday 😳 She said that she would pass on my complaint but who knows where that will end up! Whilst waiting for my family to finish their meals, I took photos of the surroundings which were just above our seating area! 🤮 Such a shame, as the usual ladies in the cafe (none of who were there today) are lovely, know exactly what they are doing & always serve good food!

I don't know how they get is so wrong. Pre packed toastie. Fish that had clearly been cooked for hours covered in grease and all the food was cold, awful

Visited here as we has my Grandaughter with us and she wanted lunch, it seemed quiet so we decided to give it a go, bad mistake. After queuing for approx 20 minutes with only two people before me was going to get chicken burgers and...

I take my dad here for fish chips peas and coffee staff always pleasant even when you have to wait my dad won’t anywhere else especially for the nice price the wait is worth it good on you guys see you next month

Visited for lunch with work with an adult with learning disabilities, my colleague had to queue for over 25 minutes then waited a further 20 minutes for the meal to arrive. Rock hard burger with a slice of unmelted cheese thrown on top. Oven chips...

They don't sell any kpop albums and me and a number of people are disappointed. They have other groups including Harry styles and Ed sheeran but they are barely in stock. I just hope to see so more kpop items in my local area

We were a family of 6 - 4 Adults, a 13 year old and a newborn baby. We arrived around 12.30 yesterday (Sunday) and asked what was available as the menu wasn't very clear, and not much choice if I am honest. The 13 year...

Called in to the cafe with a friend, ordered tea and toasted teacake each. The tea had a film on it like the water had not boiled, when tasting it it was warm, waited 20 minutes for the teacake, we were given one portion of...

Some great finds here and stuff for all ages, couldn’t recommend a visit enough! Even some fun unique Easter eggs.

The largest I had been in, easily found what we needed, well signposted on isles. Sold most what anyone would need regarding food fresh frozen dried and tinned goods. Clothes, gardening, books, games, toys, medicines, even a cafe and toilets.

I have visited the store a few times now, but whilst the store is well stocked, and with friendly and helpful staff, my problem with the store is that the area surrounding the main entrance seems to be constantly used as a public toilet. As you approach the entrance, you are hit by the overpowering stench of stale urine.

Supermarket.. you can get most things there

Can’t understand why there’s plants concealing the pedestrian crossing just get rid of them so the driver has a chance to see if there’s anyone waiting there can’t see anything ridiculous

Always a decent place to shop anytime, click and collect plus delivery...

Not bad although don't usually shop at Asda

Review of Cafe not shop: Ordered food from very helpful staff member. Food arrived within the time specified. Sausages were cheap rubbish only fit for consumption by a dog and the chips were heavily undercooked. The majority were inedible. I explained to a member of staff who denied any issues. I then went to customer services for a refund to be advised that the cafe is independent for the store. I won't be visiting this place again and certainly wouldn't recommend to anyone. The supermarket though is fine. Staff are helpful and shelves well stocked..

Recently a person I know who is a registered carer has been leaving shopping in customer services for an employee to bring home.this has never been a problem.apparently now it is,the person who leaves the shopping is unable to carry it home.needless to say she won’t be shopping in this Llandudno store again.this store has gone terrible over the last few months.disgusting way of treating customers.

Easy access, plenty of space between the shelves and lots of choice.

Three staff working in the cafe. Staff on tills were very good. I ordered breakfast without beans and tomatoes. Accepted offer of has brown as substitute. However, when breakfast arrived it had beans. The server was very defensive and abrupt when I mentioned this and...

Quite busy and some shortages but normally very good

Best store for miles! Huge selection of quality grocery products, fresh & frozen food, clothing, greeting cards, alcoholic beverages all at great prices, plus much more. The car park is huge, 24/7 petrol station, cafe, toilet facilities, everything you expect from a superstore usually found in larger towns. Highly recommended for all one's shopping needs!

The oNE stars are for the senior gent who served me at the till...lovely man. Downside, cafe is disgusting with rude and ignorant staff member, left us waiting stood there whilst they had put our drinks at the till without telling us..so so rude. Toilets, you can find them by following your nose, they STINK (2017) So went back in 2021 for a breakfast..no till working, no menu up on what you can have, no receipt given (tho they tried to tell fibs and say that they had given me one..) The tea was dishwater and the CUTLERY FILTHY..ALL OF IT.

I would give Asda Llandudno zero stars because they make absolutely no effort to get people to wear face masks and they don't enforce their staff also. 2 staff without masks today and no exemption lanyards etc. Still a requirement in shops in Wales but every time I go there are so many people without that it makes it very difficult to avoid them. Shame on you Asda but I guess in Asda's world cash comes first

Visited the cafe today for a pot of tea and mince pie .The lady in front of me took the last 6 mince pies on display .Was told there was no more .We were gutted as we were so looking foreward to tea and pie after walking around the christmas market .Jo who was on even though busy ,went to search in the back for me and Clare provided us with cream to have with them .Cracking ladies .Such fun and so helpfull.They deserve a well done from someeone 👍Also Megan ,I think her name was who served us on the tills was lovely,friendly and chatty too .Well done Asda for such good staff

Women’s toilets are always filthy!

Super helpful on the Customer Service desk. I dont know the Lady's name but it was around 11.30am. Thank you.

visited today with my sister. noone waiting in line and just a few tables occupied. asked about what paninins were available on the deal and were told in no uncertain terms"whats in the cabinet" ..which was actually only tuna melts we took them to the...

Amazing place with brilliant, friendly staff members who were very helpful and supportive. Looks like they care and enjoy the work which means it's a brilliant place to shop.

Myself and my friend came here for lunch on 16th october 1pm. Never been to this store before not in wales any way we had lunch jacket potato cheese and two cups of tea. Now this is where it goes downhill I asked for more butter two butter each wasnt enough and the lady behind the till said if I came back here then I will be charged for more butter. Her attitude and behaviour wasnt at all pleasent I thought she was really rude and unpleasant. She had ago at me over this I was really mortified surely I could have had more butter she could have said how many more butter would you like. It was the way she spoke to me very disrespectful and rude. The food was very nice well presented and hot plentiful but her the member of staff behaviour and her snappiness and her willing to have manners it was rude it put me off going to that store again. There are ways of talking to people like myself customer service means a lot to me. The cafe was clean spacious and the food and drink was fantastic

went in today for a general shop as soon as I went in immediately the produce seemed lively and well stocked always uptown date

Just been to adsa and answered a lady who works there if changing rooms were open to be told they won't be opening again .what a shame there are some of use who like to try on before we buy .

Very clean. Well spaced in aisles. Busy.

It's exactly what you would expect from a supermarket - a great range of products at reasonable prices. It's the biggest and most comprehensive store of its kind in town and there are always special offers available each week. Disabled Parking is available right by the store entrance, masks are compulsory and Social Distancing rules are enforced. Shopping here feels safe.

Had a meal. The service was ok. No fault of the staff. But the whole process is awe full. The 2 members of staff were rushed off there feet. Poor management. To expect staff to right down track and trace details. And order and cook...

I like to go early to avoid queues, I think they should have a couple of more cashiers on in saying that staff are very polite and store very clean well stocked

All I can say is that the new owners of Asda need a serious look into this utter disgrace of a supermarket !! I only went in to use the toilet and grab a drink, as I entered the gents I was met with such a horrible smell, one of the urinals was full to the top with pee and the other one not in use, in the current climate I would have expected them to be tip top and spotless ! I then proceeded to go and grab myself a drink on the way out but the fridges where broke. So left hungry, the whole place needs a revamp and a general clean. Love Llandudno but this place I won’t be stepping back into

Some items missing but that is just all over the country

It's just like all asda stores big and soules

Claire in the cafe is amazing will do anything for you , so helpful and jolly breakfast is fantastic 😀 £5 bargain

The pineapple fingers were spelt like papple finge.....all i have to say.

Big store, very clean and spacious.

What you'd expect I suppose. Large car park, well-stocked, filling station and even a café!