Based on 638 opinions finded in 1 websites
Based on 638 opinions finded in 1 websites
Nº 137 in 282 in Malvern Hills
Opinions
Stopped selling RevJames said they are not allowed to sell it in England, ????
mike dack . 2024-12-04
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Excellent food and service always , very welcoming atmosphere, helpful and friendly staff, Great menu , Christmas menu out now , so worth a visit Thank you all , Gails party
Gail Mikitczuk . 2024-11-29
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Nose all nite with generators TV would not work all nite and no breakfast till 9:30 half way through the day don't get it
lee atkinson . 2024-11-29
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We went to the swan on Saturday the 2nd of November, we arrived as a group of 18 and all ordered food and drinks after 45 mins our food and another’s hadn’t turned up then a very grumpy waitress arrived to tell us they were out of steak can we order something else , after asking why our food hadn’t come when we ordered so long ago we were then told they had missed our order , no apologies and two very rude staff Mille and another who explained we were offered an alternative which we weren’t and when we tried !! To explain this we were then told we were lying as she knows Millie and she always tells the truth …. We ended up leaving after over an hour and having no food ! Service was shocking and honestly just the rudest I’ve had in a long time - mistakes get made but to not get a sorry or a free drink for our wait after the money we spent was shocking - don’t recommend!!!!! Avoid
Anna Murray . 2024-11-04
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Sat outside by the river. Lovely!
Sue Hall . 2024-09-30
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Had the absolute displeasure of visiting here a few weeks ago. Ordered the fish finger butty and a ploughman's, it took over an hour to arrive, and only after we complained. They explained they had, had a run on the kitchen, and there was only one cook. When I explained to the bar member we hadn't been warned, there would be a wait when we ordered. The younger bar staff member responded by being pretty rude, and somehow thought the late food wasn't an issue and I'd just have to wait, much to the horror of the older staff member who told told her 'no, don't say that ssshhh'. The point is, as tried to explain, had they warned us we wouldn't of ordered and been forced to stick around for so long hungry and fed up. Only when told them I was leaving and wanted my money back, they both disappeared to the kitchen for another 15minutes and reappeared with the most pitiful ploughman's I've ever seen. I felt they threw our meals together to prevent us from getting refund, and forced us to endure there awful customer service. They also told me only management could arrange a refund, the following day. I didn't follow up as the money wasn't the issue, the rudeness, disorganisation and bad food was though. Honestly if just managed this place I would be explaining customer service to my employees.
Katrine Morgan . 2024-09-30
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served by the lovely dee - amazing service, great food and greats vibes
Molly Forshaw . 2024-09-19
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Friendly staff and food is great. Accommodation is amazing and dogs are welcome. Highly recommended
Natasja Moulder . 2024-09-16
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Good food great beer served by lovely people. shout out to Amber and Rob.
David Pickup . 2024-08-25
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The best looking pub in upton with the worst staff, rude and dismissive, the staff really let down a lovely pub
Ryan Silverback88 . 2024-08-13
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Herd for family wedding nr and a lovely place to stop . With our 86-year-old Mum in law . Perfect place, just a few stairs for her to use Wonderful friendly staff,very staff and very helpful. Rooms are lovely, clean and modern, all en suite. We only had breakfast, but wow ,we all chose full English, which includes fried bread,black pud ,hash brown, and cereal before if you wish . Only thing to watch out for is there's no carpark but a few spaces on road outside. Townvis lovely with a few quirky shops and lots of pubs and restaurants to try. Thankyou to all the staff. Well worth a visit and we'll be back for a weekend. ❤️❤️
Roger Mcphun . 2024-08-04
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Nice pub situated on the beautiful Severn river. Lovely staff and great beer.
Sean Crossley . 2024-07-25
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Visited on a day in Upton and what a fabulous experience. Lovely food lovely staff and a fantastic view Excellent value for money as well makes it a perfect spot
Christopher Whitehouse . 2024-07-24
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Here for the Blues Festival, we like this pub, so we decided to eat here. Staff were really friendly and efficient. Food was reasonably priced and delicious, drinks were reasonably priced for the area. Highly recommended.
Anthony Murphy . 2024-07-17
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Great spot by the river, fab band on last night, but a shame they were serving in plastic cups - I know it's called the Jazz festival but it's not in a field....
R R . 2024-06-30
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Very nice food and friendly staff. Been here more than any other pub this year. Three visits so far! I know I don't get out much but it's a good meeting up point where we can relax and munch! Cheers all.
Andy Briggs . 2024-06-06
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Good pub good beer large outside space right on the riverside
Stephen Holmes . 2024-05-28
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Lovely spot by the river and decent beers and ciders too. Friendly staff. Recommended!
Matthew Hunt . 2024-04-19
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Called for food, the chef can cook a steak beer was excellent, warm welcome nice staff pleasantly surprised thx for a lovely evening
Chris B . 2024-02-16
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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1896 Opinions
the hotel is right in the centre of the town. right from the start had truely wonderful service from all staff we were in contact with. price for our stay was good value for such a wonderful room and good food.the place was spotlessly clean.all staff smartly dressed. room was very clean.bed very comfortable.it was good to see managers being hands on . staff in the resturaunt were really swell trained in their duties.you have very good chefs.thank you for making us so welcome. will certainly visit again.easy to check in and out.it was so good we could pay a fee and use our room until 4pm on the day of our departure
819 Opinions
Wow what a gem of a find in the BW catalogue of Hotels (some good some not so) but this was way up there. We spent the weekend there just this week and as soon as we drove into the car park we thought Wow - this looks great. Hotel receptionist was so so helpful and we were given a ground floor room all ready for us with extra pillows for my wife. This hotel actually had a working restaurant which we utalised first evening as we were too tired getting there from Berks to go looking elsewhere. It was clean, comfy and food plentiful as was the breakfast. This was probably the best BW spread we have experienced over the years staying with them in the UK. My only criticism is the size of the TV in comparison to the size of the room esp when larger TV's are so much cheaper nowadays and it could have done with a 2 seater comfy couch in the Premier rooms rather than desk type seating (not very comfy) so back to watching from the headboard. Guess Hotels nowadys still think we guests go out all day and only use it for an hour before sleeping ... I say wake up to the 2024 ... we need a bedroom lounge nowadays if u want to be up there. Can recommend - great staff and great place to visit the area around Worcs.
1140 Opinions
After an ordeal with hotels.com (not Mount Pleasant Hotels fault) we finally got to our room. It was lovely. Squeaky floors yes but tbh this just added to age and style of the property. Reception lady was no end of help too and we enjoyed our stay. Attached to the property is an Asian fusion style restaurant which was ok in my opinion but I think there is likely some other better options out there.
39 Opinions
Stopped off other evening for some.food with two hungry children me and the other half had burger deal little lad had popcorn chicken and little girl had chicken nuggets and wow all tasted amazing and the portion sizes were huge definitely worth the money