The Swan Hotel in Malvern Hills

We went to the swan on Saturday the 2nd of November, we arrived as a group of 18 and all ordered food and drinks after 45 mins our food and another’s hadn’t turned up then a very grumpy waitress arrived to tell us they were out of steak can we order something else , after asking why our food hadn’t come when we ordered so long ago we were then told they had missed our order , no apologies and two very rude staff Mille and another who explained we were offered an alternative which we weren’t and when we tried !! To explain this we were then told we were lying as she knows Millie and she always tells the truth …. We ended up leaving after over an hour and having no food ! Service was shocking and honestly just the rudest I’ve had in a long time - mistakes get made but to not get a sorry or a free drink for our wait after the money we spent was shocking - don’t recommend!!!!! Avoid

Had the absolute displeasure of visiting here a few weeks ago. Ordered the fish finger butty and a ploughman's, it took over an hour to arrive, and only after we complained. They explained they had, had a run on the kitchen, and there was only one cook. When I explained to the bar member we hadn't been warned, there would be a wait when we ordered. The younger bar staff member responded by being pretty rude, and somehow thought the late food wasn't an issue and I'd just have to wait, much to the horror of the older staff member who told told her 'no, don't say that ssshhh'. The point is, as tried to explain, had they warned us we wouldn't of ordered and been forced to stick around for so long hungry and fed up. Only when told them I was leaving and wanted my money back, they both disappeared to the kitchen for another 15minutes and reappeared with the most pitiful ploughman's I've ever seen. I felt they threw our meals together to prevent us from getting refund, and forced us to endure there awful customer service. They also told me only management could arrange a refund, the following day. I didn't follow up as the money wasn't the issue, the rudeness, disorganisation and bad food was though. Honestly if just managed this place I would be explaining customer service to my employees.

Sat outside by the river. Lovely!

served by the lovely dee - amazing service, great food and greats vibes

Friendly staff and food is great. Accommodation is amazing and dogs are welcome. Highly recommended

Good food great beer served by lovely people. shout out to Amber and Rob.

The best looking pub in upton with the worst staff, rude and dismissive, the staff really let down a lovely pub

Herd for family wedding nr and a lovely place to stop . With our 86-year-old Mum in law . Perfect place, just a few stairs for her to use Wonderful friendly staff,very staff and very helpful. Rooms are lovely, clean and modern, all en suite. We only had breakfast, but wow ,we all chose full English, which includes fried bread,black pud ,hash brown, and cereal before if you wish . Only thing to watch out for is there's no carpark but a few spaces on road outside. Townvis lovely with a few quirky shops and lots of pubs and restaurants to try. Thankyou to all the staff. Well worth a visit and we'll be back for a weekend. ❤️❤️

Nice pub situated on the beautiful Severn river. Lovely staff and great beer.

Visited on a day in Upton and what a fabulous experience. Lovely food lovely staff and a fantastic view Excellent value for money as well makes it a perfect spot

Here for the Blues Festival, we like this pub, so we decided to eat here. Staff were really friendly and efficient. Food was reasonably priced and delicious, drinks were reasonably priced for the area. Highly recommended.

Great spot by the river, fab band on last night, but a shame they were serving in plastic cups - I know it's called the Jazz festival but it's not in a field....

Very nice food and friendly staff. Been here more than any other pub this year. Three visits so far! I know I don't get out much but it's a good meeting up point where we can relax and munch! Cheers all.

Good pub good beer large outside space right on the riverside

Lovely spot by the river and decent beers and ciders too. Friendly staff. Recommended!

Called for food, the chef can cook a steak beer was excellent, warm welcome nice staff pleasantly surprised thx for a lovely evening