Bank House Hotel Spa & Golf Club in Malvern Hills

Visited as part of a large corporate evening. Good was very nice and the service was quick, professional and most importantly friendly. Compared to the venue the evening had been held previously, the Bank House was so much better

The website says it’s best to book direct as you get an upgrade (if available), spa access and an evening drink. So I forewent the points i get for using my usual booking site as I thought I’d have the treats instead. Not one of them materialised. No upgrade, no spa access and no drink. The receptionist was clearly bored and didn’t even look up until I spoke - hardly welcoming. I was given my card key and told my room number and lift location, that’s all. Truly dreadful. Please don’t make offers to entice customers and not deliver on any of them and please don’t have moody people on reception. The information in the room wasn’t accurate at all. The info folder said there was a room service menu in the room - there isn’t. Room service is the same as the restaurant menu but the actual restaurant menu isn’t available online, only a sample menu. The folder says heating is via a thermostat in the room. Untrue. There’s no thermostat, just a plug in electric heater. There’s no socket by the bed so unless you’ve got a lead long enough to stretch across the room, you’ll have to jump out of bed if you use your phone as your alarm clock. The hotel itself could be so much nicer with some thought and care. Cellotaped posters all over the place are so tacky and unprofessional. The handouts for guests are skewed as nobody could be bothered to photocopy them straight - so sloppy. I booked this hotel as I have a meeting in town. Ironically the topic I am speaking on is customer service so at least I have a good collection of local and live examples of what not to do and of how the customer experience can be impacted by a lack of care, thought or attention to detail. On a positive note, in the restaurant, the young woman (fairly new and front of house) and young man behind the bar were both wonderful - they were engaged and engaging, helpful, and professional in a down to earth and friendly way.

A great place to stay. Evening meal was excellent but breakfast wasn’t so good in quality terms but was all you can eat. Staff lovely

Beautiful hotel and grounds. Comfortable beds , staff friendly and helpful. Room was equipped with a coffee maker. Breakfast although plentiful and adequate, wasn't matching quality of rest of stay

A good quality hotel in a nice quiet position and very close (walkable) to the golf course

Great staff and location. Either to relax or play on an 18 hole golf course. Near Malvern Hills, well worth the money

Highly recommend, from front desk staff to the restaurant staff and the housekeepers in between ..nothing is too much trouble and staff were extremely helpful and cheery! Would definitely book in again with our family of 4 kids, grown ups and grandparents!

First visit and was really impressed. Room allocation perfect for us as difficulty in walking but right next to lift. Evening meal perfect and service. Lovely buffet style breakfast all you could want. Definitely would visit again. Thankyou.

Very nice hotel, staff are great, loads of hot water good pool, only let down for me was breakfast I need gluten free food, was told it was available but half the breakfast was not, had cereals but no bread, hash browns or sausages that I could have , was a shame as everything else was so good.

Staff were very friendly and helpful. Spa facilities are small but very nice. Had a massage by Sam who was really good. Spa staff excellent. Food was delicious, restaurant and bar staff were very nice.

Excellent food service very good golf course a bit different

We booked a Spa 4 hour session including massage. The staff were lovely, friendly and helpful and made us very welcome and comfortable. The Massage was for 30 minutes and I certainly felt better afterwards. This was a birthday treat and for my daughter's, who like a lot of working parents, have very busy and stressful lives. We love children but were very disappointed that this was not an adults only Spa session. Several young children with their parents joined us in the pool. What was a relaxing time quickly changed when one small child fell over and naturally screamed. We were not made aware that the Spa could include children and for that I have sadly given The Bank House Spa 3 stars. P.s. please, please sort the lockers out. They are difficult to operate. Thank you 🤗

Not very happy. Bought tickets for a harry styles x taylor swift event, 2 adults and an older teenager. Turned up expecting a disco as described, instead it was more like an 8 year olds birthday party, children running around everywhere, round tables and paper plates with sweets. Waited 10 minutes there and no taylor swift or harry styles played; left once we realised how out of place we were considering it was all young kids and adults spectating. Next time, specify the age group you’re expecting and don’t describe it as a “disco” when it was clearly meant for little kids.

Reception staff excellent however restaurant staff different story, they need more training on service, very forgetful so some sort of order system could help them 😀

Excellent room, staff are lovely as always, always helpful. Spa staff are excellent. Lovely atmosphere.

Nice place, food good and nice selection of drinks but staff really helpful and attentive.

Stayed at this hotel for just one evening whilst we were enjoying the Piston Distillery Gin School. The hotel is very nice indeed, the room was enormous, massive double bed ( I’ll come back to this) settee that doubles up as a foldout bed, the small tv in the corner seems somewhat inadequate in such a large room, appreciate some people don’t have the tv on when they stay at hotels but if you’re there for any length of time you need a reasonable size tv. We eventually got to our room around 23:45 after a very busy day and was looking forward to a good nights sleep in the massive bed, well, that didn’t happen did it, on getting in to bed we found the base of the bed had been smashed and the mattress had sunk in to the base making it impossible to sleep on, by this time after midnight we decided to use the pull out bed, not what I was expecting in an executive room. Now I could have asked for the room change but as it was after midnight this to me was not going happen. What shocks me more than anything else is the bed had been made up by the house keepers and they never noticed the broken bed. I did mention it on the morning at check out but no real apology was given for the disgraceful bed we were presented with. The bed situation actually ruined what was a great weekend in Worcester for my birthday. The restaurant was quite busy Saturday night but the staff were very attentive and nothing was too much trouble, the food was excellent.

We got married at the Bank House 6 months ago and visited for a family birthday celebration. The Bank House continues to impress, making it an easy and enduring recommendation. The food, bar, and service always exceeded our expectations. We cannot recommend the Bank House highly enough.