The Swan Hotel in Mendip

Our meal this evening was delicious. The staff were welcoming and attentive and generous on our special occasion, re-visiting lovely memories. Informed recommendations for wine too. We will be back.... soon.

Hotel very good. Carpark good. Location excellent. There was some staff who were much more friendly than others. Will definitely frequent this hotel again.

We booked The Swan Hotel for our reception over two and a half years in advance, and unfortunately, my husband and I were very disappointed with the service we received. The high turnover in management made the whole experience challenging, and as a result, some parts of the day didn’t go as smoothly as we had hoped. On the day of the wedding, the food was excellent – absolutely delicious. We were originally looked after by Kylie and Dave, who went above and beyond for us and are definitely assets to the company. However, we were told the Wedding Coordinator would be present to oversee everything, but she was not. Our food crockery was left out until 11 pm, despite us asking multiple staff members several times to clear it away before the evening guests arrived. Additionally, they ran out of ice before 9:30 pm (on a hot summer day), and the two bar staff seemed disinterested, almost like they had somewhere else to be. We didn’t expect the outdoor rattan furniture to be covered in bird droppings, and the parasols were mouldy. Additionally, I was informed after the wedding (which I wasn’t aware of since I didn’t purchase any drinks myself) that the prices at the bar increased as the night went on! This was an unpleasant surprise and added to the overall disappointing experience mainly to our guests. The following morning, a hired item went missing. When we asked to check the CCTV to track it down, we were told, “our CCTV doesn’t work around the building,” which not only is this a major health and safety concern, especially since the hotel is open 24 hours a day. This leaves no way to monitor who’s entering the building or prevent theft. I questioned the poor service and was told they were “understaffed,” which I understood to some extent. However, for an event as important as a wedding, proper backup should have been organized to ensure everything ran smoothly. I generally feel like I paid for the hire of the building only and nothing else. Looking back, I feel let down. My husband and I saved for years to create a day to remember, but unfortunately, we don’t feel we got our money’s worth. I wouldn’t recommend The Swan Hotel for a wedding day or reception.

Thank you to the fabulous staff at the Swan Hotel, we had such an amazing time with you surprising the other week with our Singing Waiters. So much fun planning with you all and in particular Zoe from the Venue who was amazing on TEAM SECRET with us to make this surprise work so well. Fabulous event space, the food was AMAZING and the staff just lovely, we cannot wait to come back - thank you for looking after us and having us there. Paula & The Singing Waiters in the UK Team

Great staff car parking located next to cathedral buffet breakfast

Good view good snack drinks ok no real ale, decor not traditional

Lovely old hotel in a magical location with views of the beautiful Wells Cathedral. Will definitely visit again.

‘Stay’ We are currently staying 3 nights at The Swan in Wells and couldn’t be happier. Everything is simply excellent! Wonderful room (room 72) exceptionally clean, luxurious and well appointed. Friendly staff, delicious food, superb location and fabulous value for money. Free parking too which in a city hotel is very rare! It’s our anniversary today and my birthday tomorrow and we have had such an amazing stay. Thank you to all the staff at The Swan for such a memorable and enjoyable break - we are having a lovely time and will be back! 🙏

We had a wonderful stay at the Swan Hotel. Our room was comfortable and clean and had the most superb view of the cathedral. The staff were friendly and helpful. Our evening meal and breakfast, we’re both delicious.

Amazing staff very welcoming and lovely food. The roo, we had was a,song lovely view and great things to do.

Callum really looked after us at dinner. He offered an exemplary service. Hotel was ideally situated with plenty of olde worlde charm. Nice comfortable bedrooms.

Room was lovely, comfortable and spacious. Bar and dinner service exceptional. (Kyle and Callum). Food good. Breakfast disappointing. Grey scrambled eggs bacon overcooked, shrivelled dry mushrooms. Service lacking. Sorry.

The waiting staff excellent especially Calum room a bit tired curtains need some attention

Amazing staff including Callum at dinner!

Spot on in every way. Thank you.

Very warm and friendly pub. Owners are hands on and the food is very good! Top notch entertainment on weekends.

Lovely Pre Christmas stay at the Swan. The staff were excellent, the room well appointed and clean. Best first night's sleep we have had anywhere. Breakfast was well cooked and enjoyable. Food and drink pricing is what you would expect from a city centre hotel. Car park is tight and has limited spaces so you need to arrive in good time for a space. We would stay again.

We came for lunch on Christmas Eve. It was lovely. We met up with family and there was a toddler, a baby and a young child in the group. The staff were very good with the children and very accommodating. The food was very good I would definitely recommend The Swan to anyone who is visiting Wells.

Lovely room, a warm welcome a great evening meal and breakfast. There is limited parking at the rear of the hotel (narrow driveway to get there). Situated in town, opposite the cathedral - I could see it from my room. A fantastic hotel.

My wife and I stayed in the Swan Hotel as we were making a short visit to Wells. The hotel is an absolute delight. In a wonderful position opposite the magnificent cathedral, its interior is a lovely blend of old and new. (For the record, the interior of the cathedral is also something to behold ) The restaurant is also excellent and had a couple of super veggie options. The reason why the hotel is so good is the staff. They give every impression they enjoy working there. Either through great hiring or good training (or both), the staff are friendly whilst being professional and are extremely helpful. This is true throughout the hotel, restaurant and bars. If you're visiting Wells, you couldn't do better than this hotel IMHO.

The slogan for this hotel is something regarding the hospitality from the heart. However, we did not receive this. I can confirm from honest advert and review that the staff members when we checked in the route of noxious and miserable. They did not give us a warm checkout or check in Everything was too much effort for them and they just enjoyed sitting on the seat. I’m not doing much the other people working, the staff members young ones had no clue what was going on almost seem dysfunctional. There was a few things wrong with our room and we had the best room in the hotel. When we mentioned that he came up and was so shocked of our room. He said well and was not professional at all and said that the lampshades none of them were working and the gramophone was not working and many of the other things only showed him around the room said sorry he did not know how to fix it. I would come back and he never came back. The receptionist ignored us when we went past as well. Generally this hospitality is very bad. However, the room was good. The pillows and bed was very very hard I do not recommend for the price and I don’t know how they have such high reviews. The only thing good about it was a free parking some other bits generally speaking to staff members need training because they are so miserable and just out of it, such a shame at the htlotel 🫠 .

Narrowly missing the 1 star, terrible room, "deluxe four post bedroom" £139 staff good but VERY understaffed protracting the check in, we had to leave and come back! Management obviously don't care a few hundred pounds could sort the room! we stayed 26/10/24 for a family "do" and meal at the hotel. Staff tried very hard, even receptionist only been there a couple weeks excellent but overall would try the Penguin next time. Amazing location - with a carpark, but the basics at any hotel is to make the rooms excellent. this Hotel just relies on the location. just not good enough, sorry to say.

Lovely hotel. Beautiful room. Dinner was amazing. Service was great.

BEWARE OF ROOM 6! (Or, I assume, any other ground floor room in the older section of the building). The floorboards above you creak so loudly that it's absolutely impossible to get a night's sleep. And honestly, I'm not a fussy sleeper. We are talking LOUD. When we informed the receptionist about it, they just said that it's an old building, but it's very clearly not fit for the purpose of being a hotel. Giving 3 stars because we were then transferred to a much nicer room in the more recently updated section of the hotel, which was fine, though the bed was much too short for my big long legs! Other than that the staff were really lovely and breakfast was very nice.

Rooms are newly refurbished to a very high standard, a bit noisy with the bar below our room, come 23.00 goes quiet. No breakfast.

Great place to stay in Wells. Great food and staff. It actually has a car park as well.

Don't stay in room 6! The hotel itself is very nice, the staff are lovely, and the room itself was nicely appointed, but we got very little sleep due to the noise from people in the room above moving around on the squeakiest floor I've ever heard. Whoever it was clomped about till nearly midnight, got up several times through the night, then got up again a little before 6am. The shear amount of walking about they did was puzzling. The footfalls weren't too bad and their voices were quite muted, but the squeak of one floorboard against another was so loud that you had to really raise your voice to be heard over it.

Had probably the best meal out I have ever had here. Would very much recommend their Fillet and Feather blade of beef, along with crème brûlée! Will 100% return next time I am down that way

We stayed for a local wedding. The staff were excellent friendly and well trained. Food good, rooms comfortable. We had a car problem and they sorted out issues we had with no problem...

The Swan Hotel Wells is so gorgeous for a special occasion. The dining hall is so indulgent and the food was fantastic. My daughter had an outstanding medium rare steak with amazing tasty, crunchy, fluffy chips and I had delicious chicken with a divine accompaniment of broccoli, great beans and olives. Raspberry sorbet and mousse to follow was fantastic, whilst Sam sampled the cheese board. Highly recommend a meal out for those that enjoy something special

Perfect hotel in a perfect place. Friendly staff, excellent rooms and a very good breakfast.

Excellent Sunday lunch, thoroughly recommend. Between five of us two had turkey, two had roast beef and I had the pork. All of us cleared our plates and all agreed it was all cooked to perfection. Staff were all polite and attentive as well. Will definitely visit again when in the area.