The Snug Coffee & Gift Shop in Pembrokeshire

I've never felt the need to write a review, as quite simply, if it's good we'll return if it's bad we won't! However, as we are regular visitors to St Davids to see family, this time, I've had to make an exception. We always like to visit St Davids Cathedral & stop at The Refectory for lunch.. What's gone wrong ? Not much choice as it's a very limited menu. Doesn't seem to be a manager or anyone in charge, it's more like lads on a night out. Bad language, dirty uniforms & very unorganised (putting it politely). We've always enjoyed visiting in the past but this experience makes us not want to come back again. After talking with family about our disappointing visit, we discovered there has been a change in management & staff. Standards have declined, the level of customer service, personal hygiene and food quality are extremely below standard. It's such a shame as previous visits have always been positive even during busy times.

Absolutely amazing food. Excellent service. Nothing is too much trouble. Staff are friendly, chatty & helpful, and it’s clean. Definitely recommend the coronation chicken, cheese salad. Hubby had baked spud first time which he enjoyed & baguette 2nd time each he enjoyed. And the cakes WOW!! I will miss the carrot cake which I highly recommend & the custard slice is just as amazing. The cost is brilliant too. Thanks you Phillys Baguettes

Ordered two crab sandwiches latte and a beer, £35. Staff need a pick me up or it’s been a hard season. The crab sandwich was good, spoonful of coleslaw, frozen chips. Was told to help myself to a glass for the beer, everyone looked not properly washed, picked the cleanest but still had bubbles down inside indicating grease. Latte was tasteless. Not a pleasant experience won’t be back.

Beautiful little pie shop, visited 1st October 2024. Young lady serving was very helpful, great service and beautifully packaged pies. Buy 5 get 1 free. Great prices 6 for £24. Premium products. Thank you.

Popped in for Sunday lunch after walking the dog. I didnt book but they quickly made room for us and were very welcoming. I had mixed meat Sunday lunch, absolutely amazing! I would say one of the best sunday lunches i have eaten out! Highly recommend, I will definitely be visiting again. 😀