The Shack in Central Bedfordshire

It was one thing to order from here when the food was amazing but the service was incredibly slow, but when you now order and the food tastes like the bottom of an ashtray and is completely cold, that's when its time to give up. This might be the most incompetent resturant in the country. We once booked a table for 8pm and when we arrived we were told there would be a 1 hour a 40 minute wait despite the place basically empty. We were told this was due to them prioritising Just-Eat orders. Your food was the one thing you had going for you, now you got nothing. 🤷‍♂️

We just order this evening... Kids meal, OG beef burger, saucy chicken burger, tatter tots, beef bites and sticky chicken tenders Tatter tots, OG burger, beef bites were 10/10 seasoning, flavour, textures, great 👍.. The chicken burger and tenders where decent, kids meal is lacking for £7 chips wernt the best and came with no drink for the price I'd expect at least a fruit shoot or something. Came quickly and was still hot so, id go again but I will say very expensive for a takeaway £50 bill for all the above is a tad high

Excellent food, very tasty but is it worth the 1h wait to be served ? Not sure. I am in the food industry and I understand that everyone has to be served but, if it is taking long offer a side to keep your customer fully happy. Just saying.

Well that’s just ruined my diet for the foreseeable future! WOW! The burger was like a taste eruption with every bite from start to finish. Perfectly cooked, seasoned, and balanced with fresh toppings and sauces. The loaded waffle fries which I expected to have a spoonful of bolognese on top, was a meal in itself. I regret having enjoyed it so much as I couldn’t stop eating and am now too full! And the milkshake? FINALLY a premium milkshake that tasted like a premium shake! 5 stars isn’t enough!

Very very disappointed food jokingly asked them to put it back in the microwave. Worked in the food industry always a new one no they did just put it in the microwave. Plus a family sat next to us 10 mins after ordered the same thing and they sent it back as well. I'd rather give my money to whetherspoons and try me that the truth

Food was great, Had a lovely meal at the Shack. Highly recommended. 👍

Although the food was amazing. There was an extremely rude waitress. Kept calling me bro and then calling me a boy. I have never encountered such rudeness from a waitress. It felt as if I was being rushed with my meal. I strongly recommend to eat at the shack after some staff training is carried out.

Got the wrong burger first of all but as soon as I got in contact with them I was sent out a new one. Good quality food

massive delay and food was cold. but we've had it great from there before so just a one off

The food was absolutely excellent and the delivery driver went over, above and beyond yo find my cottage. The service was first class, I will be ordering again soon.

Poor service tonight been about 4 times befor and service was really good

burger bun was mega soggy from bbq sauce and coleslaw

I had high hopes for this restaurant, but unfortunately, my experience was extremely disappointing. The service was slow and inattentive, and the food was even worse. I ordered the OG burger which was overcooked and dry, and the side dishes were bland and awful To top it off, the prices were exorbitant for the quality of food and service we received. I left feeling like I had wasted my time and money, and I would not recommend this restaurant to anyone

I had high hopes for this restaurant, but unfortunately, my experience was extremely disappointing. The service was slow and inattentive, and the food was even worse. I ordered the OG burger which was overcooked and dry, and the side dishes were bland and awful To top it off, the prices were exorbitant for the quality of food and service we received. I left feeling like I had wasted my time and money, and I would not recommend this restaurant to anyone

Food was stone cold when arrived. It’s a shame as the flavours are fantastic

Food arrived over 45 minutes late. Pointless choosing a delivery time if can’t be delivered at that/near to the time requested. Wouldn’t use for delivery to home again

The Shack is hands down the best place I have ever been for a burger, this opinion has also been shared by everyone I have introduced to this fine establishment. Not only is the food always hot and delicious the staff are always very friendly and make you feel very welcome.

The food took 2.5 hours to arrive & was cold when it arrived. The order finally arrived at around 22:25pm

Shocking had to wait for 1hr 45, whilst i sat and watched my mates eat as they got their food earlier. Next time im going to order from the same place as them as im not waiting that long again, and a total waste of money. Definitely not worth what i spent.

Delivery was an hour late according to the original time stated. Food was lukewarm. No updates were sent.

Was actively told that 8 delivered were sent out. Food was cold. Waiting a total of 2 1/2 hours for food

Arrived 2 hours after ordering, food was cold. Disappointing as we’ve always had good meals from here.

Massive fan of the shack since they opened. It’s always best going to the restaurant but the food that’s delivered is always fresh and hot still.

The burger was really poor, not beefy at all. The chips were like woodworking nails, rock solid sticks of cardboard tasting potato.. literally inedible, not sure if they were refried but either way, very very poor. Mozzarella sticks were really good though and massive with a southern fried crumb. Overall based on my experience I wouldn't recommend it here. Although everyone else's reviews are great and I had been recommended by a friend, I certainly didn't have the same experience. Disappointed but next time I'll be going back to buns galore in sandy for a proper beefy smash burger and tasty fresh chips. Just to note, the staff are very friendly and welcoming, nothing on them, just the food.

Wow!!! What a place. 1st time we had ordered food from here and I wasn't disappointed. Thank you to the lady behind the bar for my free birthday drink as I waited for my takeaway.....and to top off a great day putting the most amazing chocolate waffle in my bag as a birthday treat. We have had an amazing experience and will be back. We are Shack worshippers now!!!!

Just had our food and i am officially a worshipper at the house of Shack!!!!. Absolutely amazing service from my 1st visit (takeaway). The free drink, as i waited was amazing. As so was the birthday gift. Thank you!!!!

Perfect. You could charge at least 50% more for your chicken tenders.

Service was good, atmosphere was good. Food is average, lots of people raving about it but it's nothing special or worth the price. The hot sauce is absolutely hot, should come with warning as it's just bitter hot. The cocktails are a rip off, glass full of ice.

amazing service and lovely staff exceptional value for money couldn't ask for more 😀

Best burger I’ve ever had. My partner and I have been wanting to go here for ages and it lived up to the hype. Will definitely be coming back.

Both food and shakes were amazing.

Best burger in Hitchin. Go and judge for yourself. The manager and staff there are just the friendliest bunch. I'm just scared that I'll be going more than I should, but I can live with that.

OG burger was amazing, the sweet potato fries crispy still and seasoned well and finally the biscoff cheesecake was to die for. only let down is driver dropped my drink on the floor.

Got a takeaway from here last night, absolutely unbelievable, beef burgers were juicy and full of flavour, will definitely eat here again!

Amazing food! Burgers are huge and fantastically priced. I also highly recommend the milkshakes, Kinder Beuno in particular. Service is also great, which is rare these days, can get busy so safer to book ahead (only available at Biggleswade site)

I don't like leaving negative reviews. However, we went here last night and were really looking forward to it. The staff were lovely and this is the only reason we left a tip. The food although well cooked, tasted of the same spicy marinade, even on the halloumi fries and the "plain" chicken strips. The thing that unfortunately topped the evening off was that my other half was really looking forward to the waffles for dessert, but when we came to order we were informed that they had run out of waffle mix. This, when one of the two main dessert options is waffles, was very disappointing. It seemed that the company was focusing on the new restaurant in hitchin rather than keeping their standard high in the biggleswade one. Just a big shame really.

10min wait upon arrival.. cold food ?

Exceptional quality — well worth the money!

Order was perfect! Best burgers in Biggleswade by far.

Food is great, only ever had one experience that wasn't great and it was an issue with delivery time, but the food is ALWAYS top notch.

Onion rings had fallen apart by the time it arrived. And the OG burger had cheese despite us asking for it not to have cheese.

Mozzarellas were squashed flat so all the cheese was out of them and none of the food was hot on arrival! The only thing that was hot was the spice on everything. Bit disappointed after hearing the raving good reviews.

Unfortunately the food was delivered cold Delivery driver went to the wrong address Disappointed as first order

Stone cold Mozzarella sticks looked like they have been run over

2nd occasion its been late from the shack

absolutely phenomenal food. specials recommended!

my food still hasn’t been delivered

Went to wrong address phoned me and said I no find you had to walk around looking for him The only person I know that couldn’t find us then the food was only just warm

Ordered at 6.20pm. Estimated delivery 7.30pm. App said delivered- it wasnt. Called shop to be told it must be an issue with the app as it hasnt left the restaurant, would be another 20 minutes (8pm at the earliest). No discount offered. Nearly 2 hrs!

Food was 45 minutes late, but appeared in the app as delivered on time. Restaurant advised it had “just this minute left the building” when I first called. Took a further half hour for a 5 minute trip.

Love the shack. Always delicious, it is of course generally better in the restaurant but the delivery was still good worth the wait.

Just great. And so great that you’re on just eat!!

Wow,had a great meal and time there, lovely staff,thank you.

Atmosphere is amazing, staff are second to none, the cocktails at unbelievable the best I’ve ever had I would highly recomemd, the variety is amzing and you won’t find better anywhere else, the food is out of this world as well I will be back to try the ones I didn’t have last time highly recommend best place to eat and drink in Biggleswade

Good food delivery driver Is great

My fave takeaway in the wade. Never fails to hit the spot👌🏻

I’ve eaten many times at the shack and this is first time I’ve asked for a delivery. The food was as tasty and filling as what you get at the restaurant albeit it slightly colder which is understandable due to the delivery element, that being said it still arrived at a decent temperature to eat and within the allocated delivery time window provided. Highly recommend.

First time trying it and honestly I'm blown away It tastes fantastic from the first bite of the dirty fries as well beautiful they are absolutely fantastic I highly recommend this place

Don't usually leave reviews but had to, good food, amazing staff, catchphrase on the TV.

The food here was amazing, and very generous portions, the chicken selects were huge and delicious, the wings were a real good size with plenty of crispy crunchy coating and sauce. Everyone enjoyed and felt very well fed.

Went for the first time tonight. Food was fantastic and so were the staff. Will definitely go again. Need to be able to get the N.W.B in a burger as it would work so well!

Lovely place with delicious food and amazing staff. It was our first time going to the Shack today and we already planned on going another time very soon. There are so many options for food and drinks and everything we had was absolutely incredible.

Had a lovely few hours at The Shack (Biggleswade branch) with friends and served by the very friendly, happy and attentive Keira. Food was great, service was second to none (thanks Keira) and the vibe of the restaurant and the management all extremely lovely. Highly recommend it.

Honestly the best burger I have ever tasted!!!

Last minute baby sitter so we headed down to the shack. Food and staff were excellent, Ash was very kind and made me a his own special old fashioned cocktail on the house, he took the time to have a chat with me and my partner even though clearly very busy. Great vibe, highly recommend. 😄

Lovely waitress called keira, great knowledge of menu and very polite. Chicken tenders were the best I’ve ever had, will defo be going back ⭐️⭐️⭐️⭐️⭐️

Amazing food, takes a little while but that’s because it’s cooked fresh which I really appreciate as I am dairy free so could swap things in and out easily. Great service especially the smiley waitress Keira. Great food, great service, will be back.

THE BEST BURGER YOU WILL EVER HAVE,EVERRRR!!! Soooooo good! you best come hungry as the portions are massive 😍🤤 Daniel and the team were so friendly and tentive. You have to try this place We will be back 💯% Also loved the decor and tunes!

One of the best burger shacks you can find in the UK. I got the stack it was so juicy so much flavour and a massive portion I've eaten a lot of burgers this one takes the trophy I highly recommend this place

Today we went to The Shack for the first time. I loved the atmosphere and modern interior. We ordered milkshakes for drinks. 2x Kinder bueno and 1x Oreo. Amazing thick and chunky! I ordered the Mac Beefy a double beef patty with mac n cheese. Crispy smashed meat, very tender. The buns were crispy with a strong taste of butter. The Mac n cheese worked amazing inside thick and creamy cheese sauce. The burgers were huge and were very filling. On the side I got the halloumi fries, Mozzarella Sticks, breaded cream cheese jalapeño peppers and sticky situation bbq chicken tenders. My favourite sides were the Mozzarella sticks and Halloumi fries. Nicely seasoned and fried perfectly. The tenders were amazing but next time I would go for a different sauce as I personally didn’t like the bbq sauce on top. Huge tenders and really good chicken! Lastly I didn’t like the stuffed cheese jalapeño peppers as the cream cheese was a bit watery, with the fried breadcrumb around it falling off the jalapeño easily as well. Personally these were a pass. Everything else was delicious, I really enjoyed it!

Food was delicious but we was sadly missing our chips, the restaurant did offer to send some, but our burgers would have been cold/gone by then, so we settled for a refund for them, luckily we had potato tots which were really good

Really bad service very slow hard to get staff attention, had to wait 1hr and half for a burger and two other customers were waiting similar times. I didn’t understand as the restaurant wasn’t busy and also no apology about the delays

Lord have mercy of your sins. How can you justify £2.80 for a can of fizzy pop. Fizzy expensive pop. Fizzy fizzy bank account drizzy pop. I shall not stand for it! I will represent the people when I say this, please rectify this ungodly act of sin. (Food though absolutely beautiful 10/10)

Awesome burger. I'm going back there

Lovely food, probably the best takeaway in Biggleswade.

We had the best meal of our trip to Biggleswade. Their burgers were juicy and perfectly cooked, the fried potatoes were out-of-this-world crispy, and the drinks menu was excellent. Highly recommend!

Wow, if you've not been to the Shack in Biggleswade, you need to go. We went last night and absolutely loved it. I stupidly didn't book a table because I didn't think we would need to during the week, but it was really busy when we arrived. A good sign that the food is good. Thankfully, they managed to squeeze us in. The service was super, the food took a while but oh my it was so worth it. I had the best halloumi fries I've ever had, not a squeak to be had. They simply melted in your mouth. The flavour of all the dishes was a taste sensation, a little spice, a lot of sticky, a lot of greatness. We obviously did the newbie thing of ordering way too much but they clearly see this often because we were handed a box to bring the goodies home. Will enjoy these goodies today for lunch. We will definitely go again (and remember to book next time). Huge thanks to Layla, Daniel and Richard who looked after us for the evening. Cant wait to see you again 😊😊😊

This was my second visit to The Shack. The service was great, really attentive, and everyone is so friendly and polite. The food was delicious, my only complaint is I couldn't finish it all. Keep up the great work. I'll be back :)

Excellent food and service. Will come here again!

First visit to this place and it was excellent. First impressions were good, great decor, nice menu (slightly pricey for Biggleswade) but understandable as most places have increased in cost. Daniel who served us was absolutely excellent, you could see he has a real passion for what he does and that kind of enthusiasm is infectious. I believe they are opening one in Hitchin too which we’ll visit and hopefully Daniel will be showing off his mixology skills! The burgers are heavy and I would say not exceptional for the price. The wings were amazing, fries decent and the milkshake brilliant. Well worth your time to visit!

My husband and daughter visited on Sunday and enjoyed a vegan burger/ chicken burger and a beef burger was enjoyed by us all. My husband had a side of chicken wings with bbq which he said was delicious. The atmosphere and decor was chilled, fresh and clean. Looking forward to returning already

Everytime we have been here, its always been a great experience! This time was no exception. Got a take-away and just as we were heading off, got a call to say one of the items were missing and if we were able to head back to the restaurant. We just headed straight back and given apologies, offered a drink and given some money off (was cheeky and thought wed add milkshakes onto the order as well when we went back)! Thanks guys :)

The food was really good. Only let down was, they got our order wrong and we had to ask for our drinks...twice. It was a shame because other than that, it was an ok evening

Great food, but took over an hour to come, and that was on a week night when it wasn’t even particularly busy. We were seated right by the door to the kitchen so not the best location but service was friendly. Not sure I’d recommend for somewhere to sit and have a nice meal but would definitely recommend as a takeaway.

Not happy two really horrible presented and prepare ask for no sauce on one burger and there was tons of sauce chips inedible and greasy

Visited Biggleswade branch for the first time, and we will deffinately be back. The food was amazing, the service lovely, and could not find any faults. Great value and great food.

Most amazing burger I have ever tasted, had the big stack and wow it was huge!!! Service was amazing, so polite, very accommodating, and would highly recommend. 5****** all round and so well deserved

OMFG. Get here and eat, you won't regret it. Best....and I mean THE best burger you will get.

Brilliant burgers at a decent price, tasted absolutely fantastic and a great choice to choose from, service was good definitely worth a visit.

very happy the shack are now delivering!

Sadly wings were incorrect we got bbq and ordered mango.

Our order was missing half the items and over an hour late , when they resent out the correct items (another hour later) it was cold, no apology and still no answer on the phone! So 2 and half hours later and no dinner , and nearly £100 down

Very disappointing first impression! It was my birthday meal with few of my friends as I was suggested coming here as the burgers are incredible, On arrival the gentleman said did I call you today? I said no, why is that, He said oh nothing let’s get you seated and explain the situation. We was informed that a burger restaurant has no burger Buns!! Or chicken wings! They can do the burger with out buns and they have chicken tenders- we was very disappointed but being a Saturday night and was booked 3/4 weeks ago it would of been a struggle to get seated else where and couldn’t be bothered with the hassle! We sat down and they took our order and it was very quiet in there as you can imagine no buns I’m sure a lot of people walked out, the drinks took a fair while to arrive, On receiving our food we only received 1 dirty fries out of 5! And they realised after 10 minutes came to apologise and cooked up another 5 which took another 20 minutes to receive the dirty fries! All in all it was a disaster and mistakes after mistakes were happening, We were all dissatisfied and upset with the result to also not receive anything taken of the bill.

Delicious food and the chocolate cake lovely

Went for a meal pre booked in advance, sat in a booth where chairs were to high for tables, all items came out in a weird order - waters, half of the drinks for the table, then the chips and sides, then the rest of the drinks, then the burgers. Wasn’t enough cutlery or napkins on the table for the amount of people we booked for, no servers asked us for sauces or anything more cutlery and napkins and kept going back and forth as forgot sauces we asked for ect. My main meal was wrong and it took 15 minutes to change it, I went up to the bar and complained as it was 15 minutes and my food was getting stone cold! I understand that the restaurant was full and busy but the staff could not handle it and there was no structure for the service. And we had No compensation offered or guest recovery Extremely disappointed as their social media’s looked amazing.

Despite the food being delicious, had a really poor experience here tonight. We were seated and waited to order, drinks took a while to come then half our food arrived, we then had to wait about 15-20 minutes for the rest of the food to arrive. I think they had forgot half our order and had to cook it! I let that go and didn’t make a fuss, once we had finished our mains we asked to see the dessert menu, the waiter informed us there was an issue with the booking system and they couldn’t offer dessert as needed our table. It felt like we were being kicked out! At no point at booking did we get told there was a limited time on our table and had our food not been so delayed we may have had time for dessert. I asked to speak to the manager and the response was he is behind the bar but he has only been here a couple of weeks! What does that matter? Really disappointed with the service and had two really disappointed children who couldn’t have dessert.

Best little find ever! Ate here for the first time and incredible food, lovely decor, presentation is spot on and service was perfect! Would 100% recommend

Sneaky lunchtime burger and cocktail - both were excellent.

Comfortable setting. The burgers and sides are amazing these are not normal burgers but way way better. Portions are big so be careful how much you order unless you are very hungry

Food was delicious, staff were well mannered and looked after us and was a lovely night out.