The Saddlery Cafe (at OSPREY St Albans) in Welwyn Hatfield

Arrived at cafe where very few customers, 3 staff, totally ignored on arrival, not even acknowledged, left after 5 minutes. Shocking customer awareness/service.

Wonderful Friday afternoon! Great service & the food was outstanding!! So pleased to see it open again under new management. . .my new go to spot. 🥰💜☕️

since changing ownership - this place has gone downhill. The menu change is awful, and it is not very clean. I asked for my table to be cleaned and they came out with a damp jay cloth, no disinfectant spray and used a smelly old rag to clean the table. That prompted me to leave immediately. ALSO, I THOUGHT THE PRICES WERE WAY TO HIGH FOR THIS KIND OF ESTABLISHMENT. I wish the old cafe was still there with its good old menus and lovely service. The wife/woman in charge was a bit rude.

Very nice place, very relax and friendly with charming outdoor space. Very surprised to see a new Italian menu which was actually very nice addition, in fact I had nice crab ravioli. Very good value for money. The cappuccino served by Genny was top notch and lovely selection of cakes too! I will be back.

Really enjoyed a lovely lunch here , delicious home made food and cakes . Great service , we were looked after by the young & handsome Jesse with his wonderful sense of humour . I would definitely recommend this place to others

The food, the service and ambience was great at the cafe. From the moment we booked the place the service provided was brilliant. We phoned for what we thought was a strange request however they made everything possible. We requested a large halal charcuterie board which is not on their standard menu, however they went out of their way and bought all halal items and prepared it in a halal way. We got to meet the lovely owner Saffron on the day and she was lovely and catered towards our needs. Thank you so much for making it warm and welcoming. We definitely will be going back.

So happy Saffron is now the owner of the Cafe, lovely atmosphere and the service is always helpful and with a smile. Wishing you every happiness for a successful future. Hope to return soon .

Lovely setting, both in and outdoors at Saffron’s Cafe. Great produce and menu with friendly efficient staff.

Went for a light lunch. Was a nice experience. Nice outdoor space.

What a lovely out of the way gem

Fantastic breakfast venue. Went twice in the same weekend.

Great food, very accommodating to gluten free and lovely atmosphere. Saffron was very attentive!

Very beautiful cafe, with great food.

Fabulous service and even better food. Staff are very attentive and Saffron was more than happy to cater to dietary requirements. Decor is cosy and perfect for the rainy day - Highly recommend!

The Saddlery has recently come under new management and I can say that my recent trip found the menu extended and I have no complaints whatsoever with the service and quality of food. If you've had a bad experience in the past I would recommend you give it another go.

Good coffee and cake. On the day I went there card machine wasn't working so it was cash only. Also it took quite a long time to get served, as it wasn't clear whether you're meant to wait at the table for someone to come and take your order, or if you're meant to go to the counter. In the end someone came but only after I managed to get the attention of a passing server.

We were charged £12 for a very small American, a small latte and 1 slice of thin sough dough with butter!!! Why???? My husband was too shocked and embarrassed to question the bill 😳

We had brunch last month for the 1st time, we loved it! The food was amazing and the outdoor experience makes it really special.

Lovely setting, very attentive service with a smile and most of all delicious! This is my second visit and both times the food has been absolutely outstanding. Simple yet delicious, will definitely go back!

Lovely brunch on a sunny day sitting outside in the courtyard. There is some seating inside. Avocado and whipped feta was delicious. Would have liked scrabbled egg on the menu. And would have been even better if they did a childrens menu like simple ham and cheese toastie or kids scrambled eggs.

Lovely venue, really good service, the breakfast bap was delicious and a great cup of hot coffee…….perfect.

I love the place, it's away from crowd, nice and clean. Not much choice in the menu but fresh and home made looking cakes (far too sweet but tasty). Car park is just few steps away with plenty space.

£8 for a very very small hot chocolate and coffee - outrageous!

Lovely cafe just did not know it was located there. Well worth a pop in for tea n cake

Just had lunch/brunch for the first time here today. Sadly it was a very poor experience. Sat at 12:45. Asked twice to order. Got told once by who we believe to be the co-owner that he would be right back. This did not materialise. Finally ordered at 13:15. Tables in our proximity experiencing the same issues which added to the awkward ambience. Food arrived 13:45. Everything was over cooked and cold. They simply can’t cope. It was busy but not rammed. It was also nearly £50 for two meals and drinks. The setting is quite lovely and the weather helped greatly however we won’t return. We’ve had better food and service at our local pub garden for a fraction of the price. Need more staff and to just do better.

A lovely place to come for a coffee or breakfast or brunch.There are other units to browse around as well

Lovely place to browse and have a coffee.

This is a regular haunt! Today I had a delicious gluten-free "pizza" with parma ham and figs and my husband had smashed avocado on toast. It was a lovely relaxing lunch outdoors - with our dog. The staff were very friendly and helpful.

متجر رائع وراقي ومتنوع وأعتقد أنه مُتخصص لذوي الذوق الرفيع👜👠 A wonderful, elegant and varied store, and I think it is specialized for people with fine taste

Well, the Saddlery Cafe has undergone a change again and what a change! It was always lovely and quaint with its service, food and drink but has now been, I guess, modernised. Sadly it has lost its quintessential English tea room appeal and feels more anonymous and corporate with its labelled crockery, water glasses for coffee etc. Gone are the mismatched china teapots, cups and saucers and fabulous old cutlery. I loved those! Please bring them back. There is no feeling of an oasis of peace and tranquillity in the actual courtyard now. Instead, there is a monstrous plastic awning - albeit a clear one - that has replaced the umbrellas and open feel of sitting in an English garden. I was a frequent visitor before all the changes, now, even though the food is good, the lack of atmosphere and all the above mentioned means I will no longer feel the need to visit. Usually I would meet with a friend, have a leisurely lunch and then spend a bit of money in the shop areas. This won’t happen now sadly. The staff are lovely, though the young girls a bit gauche. The food is good too. Just the rest of it wonky.

I have just left this establishment, if you are looking for good customer service this is definitely not the place to go even if the setting is beautiful! Upon arrival and when asking what the process in terms of being seated and served were, we were greeted by a young lady who seemed annoyed that we were unaware of the usual protocol. We then sat and waited for over 15mins and had not been attended to, I had to go back in to make the young waiter (who by the way had impeccable customer care) that we were waiting to be served. We ordered a club sandwich and some cocktails only to be told that the kitchen close from 4 until 6 we arrived here at 3:40. Still giving this place the benefit of the doubt I said it would be fine and we would have drinks. The drinks never arrived and it was not very welcoming. Stay well clear not a great experience at all!

We have been waiting 50 mins and when we try and beg staff for attention we are treated with indifference. We had to repeat our order 4x! I don't even know how the food is but frankly it doesn't matter!!

Went for the first time today. Dirty crockery, had to send back twice. Waitress clearly had an attitude about bringing fresh cups out. Then given a chipped cup. Given we are in covid times was not impressed with hygiene standards. Food overpriced and menu choices limited and not exciting. Won't recommend or go back.

Cosy place and food good but I found it very expensive

On a cold, wet and miserable day, JJAM X Sadderly Café offered the ultimate cosy and delicious respite. After browsing the beautiful neighbouring Osprey Home and Osprey Outlet stores, we were welcomed in by the friendly staff, who gave recommendations from their tempting menu. There’s a great choice of food to choose from – I opted for the Keep Trufflin Flatbread (basically a pizza) – it was absolutely divine and a very generous size! Parking was free and there was plenty of it, although it was getting very busy once I left around 2pm. I will certainly be going back to try one of the grazing boards with a glass of wine. I’ve also heard that there’s live music whilst you dine on a Friday evening, which sounds like it would be a lovely thing to do!

A relaxing oasis in these challenging times. With free parking. What's not to love?

Good food but service not do good long wait other people served before us having come in later and only half food delivered had to wait another 15 mins for the rest

Had a fabulous lunch.. staff very friendly & great little gem

Take away coffee and cake. Some seating outside. A little gem tucked away.

Nice little place. Loved the whole experience!

Great service and delicious food, drink & cake!

Pleasant environment and safe social distancing

Disappointing visit here today (22 September). No hot food on the menu, poor service and no apology about the missing drinks. No details taken for track and trace either. Such a shame as I had a lovely time here on my previous visit (Saturday 12th September), the young girls serving that day were brilliant, and the cooked food delicious. Was so looking forward to returning with a friend today.