Based on 102 opinions finded in 1 websites
Based on 102 opinions finded in 1 websites
Nº 276 in 393 in Scottish Borders
Nº 91 of 119 British in Scottish Borders
Opinions
Some places accept dogs _ The staff at the Roxburghe love dogs. We have stayed in a two bed cottage, the Bowmont Suite and stay and King Estate Suite which all provide luxury and space. We are welcomed with open arms, as are the dogs, who can go everywhere bar the space, the find dining restaurant and the whiskey bar. Thanks for another great stay.
Alison N . 2024-08-09
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The Roxburghe is set in beautiful surroundings and is a most impressive country house. We received a wonderful welcome from the gentleman on concierge and our young female receptionist could not have been more helpful. Dinner was first class, we dined in Charlie's Bistro and it had a lovely ambience to it. The additional spa facilities which have been added ensure you have a relaxing stay and the infinity pool is perfect. Unfortunately the same cannot be said for breakfast. We had to ask 3 times for teaspoons and for a pot of tea, no one came and asked if everything was ok and we certainly did not receive 5 star service. The bar after dinner had a limited choice of spirits and cocktails although the barman was most helpful but this area was completely understaffed. On checking out this morning the front of house staff were very slow. The two gentleman on reception had little empathy for any complaints being made and at no point asked if we had enjoyed our stay and if we were happy with everything.
Helen P . 2024-07-22
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Attended a session at the Fishing centre for my Son and Grandson to learn casting and fishing All I can say was EXELENT. Malcolm the instructor was one of the best instructors I have come across, His knowledge, patience and teaching manor second to none. The facilities again great with equipment. Eoin the organiser even attended to ensure all was well. Again EXELENT my advice go along you will not be disappointed.
Geoff . 2024-05-25
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Afternoon tea was simply lovely. The room and wonderful history sets the scene and you cannot help but enjoy it. The garden views are gorgeous and even though we arrived on a grey rainy day, it didn’t dampen our day. The tasty mix of sandwiches were just enough, mix of fruit and plain scones and a chocolate torte and strawberry surprise that makes sure you will need a bit of exercise to walk it off before hoping to eat anything later that day. Clever choice of fresh tea too. Good service, not too fussy. Spot on.
Katy B . 2024-05-24
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We had a family girly Spa day, therapist Alex was amazing and would throughly recommend. The pregnancy massage we booked for an hour turned into half and hour with half an hour facial which wasn’t for a pregnancy! Champagne ordered in the bar came in wine glasses which when you’re paying that much you expect to be in the correct glass.
Traceye1970 . 2024-04-01
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We went for afternoon tea as part of a birthday. It was awful. Service was slow, staff too busy getting ready for another function. 1 hour to get our service and still had to ask where it was. Was answered it was being dealt with. Artisan sandwiches, dreadful, more like sliced bread that had been sitting out too long, edges curled up. We paid £76.00. What a rip off. Don’t bother going here. I did complain to the management and was advised they would look into it.
Suzanne C . 2023-12-05
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Lovely suite, great room service food and complimentary gin in room. Breakfast is excellent and vast choice. Booked clay shooting for Sunday morning as enjoyed that so much last stay. Eoin took me through sporting set up and presented some challenging targets, fab session would definitely recommend. Friendly, professional service. Will keep an eye on fishing availability for next season, something to look forward to. Many thanks Eoin.
Steve H . 2023-10-24
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we returned to this hotel 8 yrs after our last visit and it’s changed😟there is glimpses of how it used to be, but the heart has been ripped out
Claire Q . 2023-10-14
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Second visit to the hotel. What an amazing place, great location, wonderful grounds and extremely friendly staff. This is one of those hotels that sticks in the memory. This time we stayed in one of the courtyard rooms, very comfortable bed, lots of space and right beside the hotel. If you’re feeling fit, try the gym, which like most hotel gyms is usually quiet. However the kit is all brand new and top quality. Liked it so much we’ve already booked a winter getaway.
Coulliehare . 2023-10-07
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Stayed at Roxburghe Hotel for 1 night during a 3 week driving holiday around the UK staying at 5 star properties along the way. Roxburghe Hotel was outstanding. Beautiful grounds, attentive staff, overall a magnificent property. Everything you expect from a luxury positioned accommodation hotel. Restaurant was beautifully appointed and food was very good. Didn't use the spa facility but looked nice. Highly recommend.
rhillson57 . 2023-09-20
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Despite the surroundings, the High Tea was very average and some of the food really unpleasant. For the price, I expected amazing food and great service, but we got neither. The food was possibly the poorest I have every had for a high tea and the staff took 30 minutes to being us a pot of tea!!
Linda C . 2023-09-11
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We had such a wonderful overnight stay. Everything was perfect and we can find no faults whatsoever. Our room was immaculate, really comfortable bed. Charlie’s restaurant served a delicious dinner and a nice buffet breakfast the next day. The staff were so friendly and helpful, all of them gave the impression they were proud to work at the hotel! We loved a walk round the beautiful grounds and the star of the show had to be the outdoor pool! We loved using it, the whole spa area was so relaxing and clean. It was nice to sit in the relaxation area with a tea. We felt so relaxed and chilled after our stay and already planning a return. Definitely recommending this hotel to friends and family.
jomilds22 . 2023-09-08
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I should start my review with actually it was pretty good. Will you be disappointed potentially yes. The hotel is actually very good we had a suite and the kids had their own room. No complaints whatsoever. Food no complaints whatsoever in fact I am a fussy bloke and I could not find fault. Breakfast was excellent. If your looking for a spa break it’s perfect in terms of what it offered for my family. No complaints. If your taking a dog the dog will be absolutely welcome. Ignore the website it’s factually incorrect about where the dogs can and can’t go. No complaints The staff are super courteous and pleasant. The part that was inconsistent sporadic and pretty unforgivable was the general standard of the training and knowledge of the staff in the Charlie’s restaurant. 1st night was bad for us the 2nd was good. The man next to us had a proper shocker. So if I say you may be disappointed you are in the hands of who is on shift unfortunately. This is a review based on my findings. What I took away from it very expensive has potential but there will need to be an improvement in the staff knowledge and understanding of good service. A good start would be the good old fashioned waiters check to write orders down.
Steve S . 2023-07-07
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The hotel has been beautifully renovated. The staff were very welcoming and eager to help. Would highly recommend it.
gillcraw . 2023-02-26
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We stayed for 1 night and we all thoroughly enjoyed our stay. It was a gorgeous mix of traditional and modern. Lots of roaring classic fireplaces with a contemporary restaurant with floor to ceiling windows. The hotel has recently been redeveloped and it looked beautiful. All the staff were excellent, helpful and attentive. We loved the spa. A few tweaks to get spa perfect but was still excellent. The local area is gorgeous Scottish countryside that anyone will love to explore. We saw deer while going a local walk. I would recommend this hotel to anyone.
MrsDuffGlasgow . 2023-02-03
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Excellent afternoon tea in lovely surroundings with very good service. Wonderful selection of sweet and savoury treats. Would highly recommend!
Oliver E . 2021-09-19
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called in for lunch on a sunday in june ,no atmosphere, nobody there ,no sunday lunch menu,did not eat, after seeing the menu decided to leave ,typical all the gear and no idea.what a waste of a superb venue
deere3600 . 2021-06-13
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My husband and I called in on a very wet October morning for coffee and stayed for lunch! We ate in the lovely club-style bar cum library, which was deserted (always a plus in these testing times!). Service excellent - efficient and friendly. My husband had a wonderfully presented vibrant beetroot risotto and I had a tasty burger - plus we shared a so so crumble. Good coffee. Pricey as you'd expect but not poor value. We'll return.
MartinC132 . 2020-10-14
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Although I was only here for a morning coffee before racing at Kelso, the whole experience of my visit was exceptional. An elegant hotel which stands well , and is complimented with some wonderful public areas within. I’d just love to stay here!......maybe next time!
freddiedoncaster . 2020-05-29
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If you are looking for a peaceful, cosy, and luxurious getaway, this is the place to be. Probably the best hotel I have ever visited! I will of course be back. The staff went above and beyond to make our visit excellent. Myself and my mother stayed for the weekend and it was her birthday trip. We arrived in our incredibly clean room to find delicious macaroons waiting for us. Then we scurried downstairs. We were spoilt for choice for open fires. We had the lounge all to ourselves and sat with hot chocolate by the fire until dinner and felt incredibly cosy. I was able to sneak in a birthday cake I had made and the staff took care to keep it hidden from my mother until dinner time. After the most wonderful meal they offered us a cocktail to celebrate my mothers birthday and brought out my cake which they had jazzed up with fresh berries, and the word 'happy birthday' written in chocolate on a plate. My mum was over the moon. They were very kind, caring and accommodating and these little extras really made our trip. The grounds were beautiful, breakfasts and dinners delicious. Thank you so much everyone for making our trio so wonderful.
positive2017 . 2019-11-28
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Nice to see the place open again. It has been decorated and looks good inside. Food was ok and service mixed, however generally not good enough for somewhere charging a premium.
Loooin . 2019-10-26
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Only spent one night here, but it was fabulous. Newly renovated, the rooms were very luxurious with lots of nice touches. The lounges, of which there are several, had roaring log fires, and huge couches and armchairs.All the staff were very friendly and informative and seemed so enthusiastic about their positions in the new hotel and looking forward to all the changes to come. Great night followed by a good Scottish breakfast where nothing was too much trouble.
Kat22WestSussex . 2019-10-25
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We used to visit this regularly before it was sold and closed for refurbishment. Were surprised that when it opened again the dog friendly policy was maintained and we have eaten there three times.Once just for a drink then another time for afternoon tea, and a bar snack of fish and chips.They charge the same for their fish and chips as many pubs and cafes, but the setting and quality of crockery, etc, set it apart. It was excellent, served with very good choice of leaf teas.The afternoon tea was very good, slightly lacking the wow factor, but everything was well made and tasty, excellent scones and jam.Our dogs were made welcome too. So it's good that despite the upgrade, we are still welcome as customers.
tabith t . 2019-09-22
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During a 3-day stay, we enjoyed excellent breakfasts and dinners at The Roxburghe Hotel. All choices we made for breakfast were prepared to taste and perfection. Service was a teeny bit slow on one morning, but we had no place to be, and that was fine. Dinner was a treat and we loved everything from appetizers to the decadent desserts. Unfortunately, we spent our days touring or we would have had time for afternoon tea! Highly recommended! 5-stars!
Germaine F . 2019-08-19
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Ce séjour était très bien sauf petit problème d'eau chaude dans la chambreCompenser par d'autre prestationsEn revanche le restaurant est délicieuxEt le staff est parfait
Global23536555627 . 2019-08-14
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Visitors, to Scotland there is one hotel that should be Scotland’s Leading attraction and cannot be missed. It’s "The Roxburghe “.
Jason P . 2019-06-06
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The house is grand and yet welcoming with lots of fabulous open fires and snug areas to share an aperitif, afterdinner drink or coffee in. The menu is Scottish/European and the food is good. The staff are friendly and helpful and so the service is efficient but also relaxed.A walk round the grounds or a game of golf are both on hand and this is also a great base for exploring the beautiful Border towns and countryside.
C A . 2019-02-06
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Great place for drinks prior to racing.With awesome views of the golf course,you can enjoy drinks on the terrace in a wonderful relaxed atmosphere. Would definitely return.
freddiedoncaster . 2018-09-24
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would like to mention the lamb and the turbot, 2 of the best dishes ,as well as the maitre d who was very pleasant and professional
nicolas s . 2018-04-10
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A great little find close to Kelso and less than an hours drive to Edinburgh. Stayed with our dog in one of the courtyard rooms....with its own entrance it was ideal for getting out without disturbing anyone. The bedroom was a good size and comfortable. The television was placed a little awkwardly for easy viewing but I know the management were aware of this.
996nickm . 2018-02-05
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We ate in the library on a Sunday afternoon in November. Thankfully it was quiet and we were able to get a table for the three of us.
MrShirty . 2018-01-13
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played golf here in a competition and whilst the course is very nice , if not a little long ,the clubhouse had a very corporate feel to it and was not as welcoming as it could/should have been.
PULIS8 . 2017-11-30
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We drove in here in the passing not knowing what to expect .
scottishviewscom . 2017-08-15
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My husband and I went to the Roxburghe Hotel for his birthday.
Lorna M . 2017-08-09
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Estuve con mi hermana y amigos, un grupo de cuatro, mientras que más de Zelanda. Me dijeron sobre el Roxburghe para el campo, hoteles y lugar.
kfroaming . 2017-07-30
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Este hotel está justo al lado del campo de golf y club en un bello lugar con árboles bien desarrollados y jardines de los alrededores. El Library Bar es buena para tomar algo antes de la cena o un snack bar durante el día. También puedes tomar bebidas en el jardín cerrado. El restaurante es, como cabe esperar de un hotel de cuatro estrellas muy bueno, con un menú variado y carta de vinos. El hotel es muy cómodo y es un lugar muy popular venu para bodas.
billmitchison . 2017-07-13
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Fuimos en un vale itison. Fue genial. Un edificio precioso, bien cuidado. Recepción excelente. Teníamos una habitación preciosa con vistas rurales. Nos preguntamos si deberíamos abandonar el menú table d'hote vale por la carta pero decidimos quedarnos con él. La comida era excelente, sabroso y bien presentado y abundante. Tomamos un postre para uno de nosotros, que era bueno y que tenía la junta espléndido queso desde la cual se puede elegir todo lo que quería. Nuestra camarera era excelente pero ella superado describe el quesos. El gerente Gavin era muy profesional y eficiente, una ventaja para el hotel. El otro gerente nos firmado y estaba bien también. El desayuno tenía una amplia variedad de opciones y también era bueno. No tenemos críticas de ningún tipo. Esta fue una experiencia muy buena en todos los aspectos.
DaoHaddington . 2017-07-12
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I applied for a single room on line - and was subjected to a Single Room Supplement - which is standard at this bizarre hotel. Lack of customer care - poor management and poor service.
Ian L . 2017-06-05
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Ankomsten var ikke av det hyggelige slaget, da det var feil i rombestillingen. Dette ble greit ordnet opp i neste...
TryggArne . 2017-05-02
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Un fantástico lugar. La comida y el servicio era genial. Volvería de nuevo. Sólo mis mejores recomendaciones.
Bo M . 2017-04-04
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Picked up a deal for an overnight with 2 course dinner on itison for £179. The location of the hotel was nice with the main building set within its own grounds with wildlife running around, wee seen baby deer, grouse and some sort of raptor. Upon arrival we were shown to our room which was very traditionally styled if not a bit dated. The bed was extremely comfortable and the shower excellent. We had booked champagne afternoon tea, there must have been a mix-up as there was no champagne, all the items that comprised the afternoon tee were excellent however I felt personally it could have done with less sweet and more savoury items to balance it a bit better. We went for dinner at 7:30 and had a pre dinner drink, we had finished these around 8pm and found ourselves waiting to be seated. The young red haired maitre de was excellent, definitely someone with a bright future in the hospitality industry. We ordered a bottle of wine and a starter and main, I opted for the scallops and the steak, my wife for the cheese soufflé and the steak. The scallops were very nice, the cheese soufflé very underdone, my wife pointed this out to the waitress who just acknowledged it and took it away. The steak main was pretty poor, the slices of steak varied from medium-rare to well done and were pretty tough. We also say for around 10 minutes without wine as it's not left at your table, we had to ask and we had the bottle brought over. We decided to go for the cheese board which was very good although only came with 6 tiny crackers for 2 people. Breakfast was pretty average, the eggs benedict were not great at all and pretty tasteless. Upon checking out we were charged a supplement for the food as we ordered "a la carte" although no mention of this was made when we ordered the night before. Overall there were some great points about the hotel and some bits that could definitely be done with improving on.
Sy1441 . 2017-03-30
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Booked in for lunch, then spa treatment and afternoon tea.The lunch was just as we ordered light and very tasty staff were super attentive. The spa treatment was really good so very relaxed when we had afternoon tea, ah it was so good only complaint, there was to much !!! they boxed it up for us to take home. Would totally recommend this for a special day out
nina j . 2017-03-29
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How many places have you been to where you were greeted by three people at reception? The receptionist, who unlike in some places, seemed always to be at her desk, had our details all ready for my signature, a man acting as porter took our bags to our room, and a third young man took us on a tour of the public rooms on the ground floor, and then to our bedroom . Being shown around made a real impact, and made us feel welcome and "at home" for this, our first visit. The room, number 11, was excellent, with a useful small sitting area with an armchair and a desk. Pre dinner, a good range of white wine by the glass. A choice of different set price dinners worked well, especially as we could mix and match. I choose a South African red wine, and the helpful wine waiter ( from South Africa) politely and tactfully suggested a better one for only slightly greater cost , an excellent recommendation.There were log fires burning in a number of rooms. Great attention to detail throughout. The sort of place which makes you want to go back. The usual caveat in many old historic buildings that there is no lift, and those with mobility problems would not find the main bedrooms accessible. One can drive to the front door to unload, then go a short distance to the carpark.
william b . 2017-03-22
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We booked the Roxburghe as a treat for our anniversary, it's really old comfy beautiful Scotland. You are welcomed by the staff who are all very friendly, helpful and efficient, open roaring fires and sitting rooms with comfy couches and that wonderful warm homely feel.Our room was so comfortable, the four poster bed massive and so so inviting, the room had everything you need.Dinner was absolutely gorgeous and extremely reasonable, worth every penny. The portions were also very good and we didn't think we would manage three courses but we did .....French onion soup - delicious. Ox tail on the bone really was so tender, a taste sensation(my mouth is watering just thinking about it) followed by the most light and tasty lemon tart I have ever eaten.The staff are all young but they know their stuff, really friendly and obliging; they are all a credit to the Roxburghe.I would recommend a visit we thoroughly enjoyed our stay.
Nockster31 . 2017-01-30
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We went for dinner on Friday evening, 6th Jan. Staff were very attentive, drinks all very good, although pricey! £8.50 for a regular glass of wine!We had the cheese soufflé to start, which was tasty but undercooked and runny at the bottom. Both main courses were delicious. The atmosphere was similar to that as being in church, but the only organ I could hear was my own heart beating! A little bit of background music (even classical) would go a LONG way.
Jordy9 . 2017-01-06
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Roxborough Hotel is a lovely old building set in beautiful grounds. The rooms were very nice, had a lovely night sleep. We were a party of sixteen so we had our evening meal in the conservatory. Thoroughly enjoyed the food and the staff were extremely knowledgeable with regards to choice of wine. Overall a very enjoyable experience.
Elaine H . 2016-12-19
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As foodies, my wife and I refuse to believe the once great Albert Roux would want to put his name on this establishment. It would be a great shame if he feels pride in this establishment. Went for dinner on recommendation of a local from Kelso, telling us the amazing price for a 3-3-3 seasonal weekly menu, so we thought it would be a no brainer to go and eat.All i can say is if you want to experience good food, this is not the place to go. Didn't complain at the time because we hate complaining in a restaurant, not wanting to spoil the other diners night. My wife opted to upgrade her starter to have the famous cheese soufflè, without doubt the worst dish i have ever had in my life, my cued salmon starter wasn't much better, fennel was tasteless, a puree and raw fennel that just tasted of water and to cover it u with an over vinegary salad dressing. Both main courses we had were poorly cooked, with my fish course having such an overpowering red wine sauce i couldnt taste anything else, felt like cooking from 1916 not 2016. My wifes sauce for her flat iron was exactly the same and she couldnt taste anything else either, all vegetables were over cooked also. However we went into the Dessert with high hopes of the chef winning us back. The Lemon Tart was indeed lovely, dish wasnt well balanced though, was overly sweet and my wifes creme brulee was pretty dismal. service was pretty shocking too but the young waiting staff were a delight. A bargain meal from a once 3 Michelin Starred Chef turned into daylight robbery, would have more happiness from a Subway.One thing that is crazy is the local who recommended the meal to us told us what he had, it might be a coincidence but they were the same dishes, cant have a seasonal weekly menu in August and October? it shows a chef that doesn't care and is trapped in the 70s. We will not be back. We do hope that this is the lowest point in Chez Roux.
EnglishFoodie1985 . 2016-11-07
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Booked a table here because of the disappointing food where we were staying. The service from start to finish was excellent and professional staff explained the menu. Pre-drinks were taken in the bar with again, excellent service from very polished staff. The food was sublime and they made it special for a birthday celebration.
Choosethebest12 . 2016-10-18
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We visited on 11th August for an ovenight saty and then playing golf on 12th.We were warmly welcomed on arrival, our room was stunning and evening meal was excellent. Yes it was a bit pricey, but worth every penny.Golf the next day was fantastic fun. Stunning course, extremely freindly staff in the club house. I would recommend a buggy though as it is long.All in all a wonderful experience.
Gail B . 2016-09-13
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Firstly I'd like to say that the Roxburghe Hotel is set in beautiful grounds and is a lovely old building. Our party actually don't "choose" to stay here, however we fish Lower Floors and are forced to stay here at unfortunately it's one of the rules that if you book the fishing, you have to stay at the hotel!!?? Anyway, I could write two thousand words on the service of the hotel, but I will spare you the agony. The staff are courteous, however the standards of service and etiquette that one would expect from a 4/5 star hotel are lacking. Such as bar service in the lounge - we quite often had to search the hotel to find a bar men, who then came to the bar to serve you, he would then charge you 25 pence per adult to bring the drinks to your table!!, (after we had spent ten min's of our time trying to find them!!) Also at breakfast, I opened the window as it was very hot, to briskly be told that other hotel residents would find it too cold and the window was promptly shut, we were pretty much the only people having breakfast, I felt like I had been told off and that the waiting staff were actually the guests!... Rooms are ok, however if I drink a cup of tea, it would be great if the tea bags were replaced the next day... Food is actually quite good and is one of the saving graces. Would I stay here out of choice?? No. Can they massivley improve the service and make it a good hotel? Possibly we shall see. Personally I'd stay in Kelso or at a small boutique hotel nearby if I were you.
8899lufbra . 2016-09-10
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We had pre booked an Afternoon Tea for 4 and were seated at the bottom of the stairs and next to the door to the garden. The seating was cramped and much to our dismay guests and staff kept wandering past us backwards and forwards into the garden. This did not in anyway make it a pleasant experience added together with all of the flies who also decided to visit us. The food was pleasant! I prefer savoury items but was disappointed to only receive 4 tiny savoury sandwiches the sweet selection was huge in comparison! The sweet selection comprised of 4 plain scones, 4 sweet scones, 4 chocolate ganache, 4 choix pastry, 4 lemon drizzle cake and we did take a box home with us. Honestly because of where we were seated I can't honestly say I did not enjoy the experience (I was told by others in the party not to ask to be moved) I'm sure if I had asked the staff would have obliged but surprised they did not offer as they clambered (literally!) over chairs to bring us our tea!It cost £7.00 for a glass of prosecco and £20 for the tea, the total for 2 was £54 and I can't honestly say I would not rush back.
10claret44 . 2016-09-07
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From my first greeting as a late arriver to my departure after three days everything was superb. Good, friendly, attentive staff. Excellent breakfasts. No question or service too much trouble. I didn't really try the food, other than one bar meal, but that was excellent as was the cheese selection.
Nigel C . 2016-08-30
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From the muse bouche to the locally sourced produce you know you are in for a treat. I had a perfectly cooked piece of hake and the other dishes at the table all went down well. Start with the decadent cheese soufflé. The deserts were all great. To top it off they served us a perfect breakfast the next day too!
Mikey88 . 2016-08-08
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I have to say that the food quality was excellent, cooking exemplary but portion size (and we are not big eaters) was just a bit niggardly. I requested that the salmon be served with a salad. I was very disappointed with the presentation. Although the leaves were from their garden (and tasted as good as my garden produce) slapping a bit of fish on a plate.... and a handful of leaves with no sense of presentation was a bit of a sad affair. We all looked at it.... then at the beautifully presented venison on the neighbouring plate and felt a little sad. The strawberries and cream were once more, top produce... but slapped on the plate... uncut .... with hulls in??? Sloppy and Lazy Chef... at those prices I think the effort might just have been more. Service was excellent and ambiance... as ever... Country house.
fothersScotland . 2016-08-08
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I booked this hotel through Expedia, where I selected 2 Double bed rooms. When we arrived at the hotel they only had 1 Double bed room and 1 single bed room, because they said they had a glitch with their system, which allowed more Double bed rooms to be booked than what they actually had. Due to this situation a had to sleep in a single bed room for one night. What bothered me the must about this situation was that they didn't said anything when we arrived, it kind of felt like they were trying to see if we "missed their error". Was until I went to the front desk and complaint that they apologize and looked for options to compensate me.They promised to give me a nicer room the next day, however when I went to the front desk, I noticed that they had me in the exact room I booked originally, hence there was no upgrade made! I had to complaint once again so that I could get my compensation. In summary, their pro-activeness was very poor and didn't seem to care about my experience with them.Now with regards to the rooms, the single bed room is incredibly small. One can't go from one end to the other without bumping into the furniture. The Double bed room had good space, however the double bed was in fact 2 single beds put together, which made it truly unconfortable. You were able to feel the separation between beds, moreover if you moved much, you might separate them and build a gap between them...The hotel overall is in a good location and is very close (50m) to the Princess Gardens and the Castle. If you can live with those type of beds, this hotel may be a good choice, but if you are looking for a good bed to rest after walking around all day, my suggestion is that you look elsewhere.
jloofuchs . 2016-07-23
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Staffs are in general friendly and helpful. However, some of them seem un-trained: served wine in a un-cleaned glass and served in even a worse glass next time, taking ages to get someone to answer the ring from the room to the receiption, etc. Some of the rooms-though I booked for 2, occupied by myself- were very very small too.
Jiyoon B . 2016-07-05
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We spent one night here. The approach, grounds and building were simply lovely. As we entered the hotel a fire was roaring in the entranceway- a welcome greeting on a cold afternoon. We were shown to our room. Here is where the hotel gets a bit of a ding...there was no lift and a long two flights up a lovely stairway to our room. Normally there would be a bellman to help with the bags. But there was only the very nice woman at reception to assist and my husband would not have her carry the bags. So he had to tote our suitcases up the stairs. We ate dinner in the lounge rather than the restaurant. The lounge was a very nice library and a table was set up for us. Dinner was quite nice and very good. Service was very good.The other reason for only four stars, besides the bag issue, is my pet peeve- the bed. The bed was not horrid however it also was not great...it was merely OK. At a hotel of this caliber there simply is no reason for the bed to be OK. Breakfast was fine though the cappuccino machine was not working. All in all a good stay but not one deserving five stars.
sftcat . 2016-05-19
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My wife and I spent a few days in one of the junior suites in the hotel recently and thoroughly enjoyed the experience. The addition of the open fire was a nice touch too. The staff were fantastic in every way, they couldn't do enough to help.The hotel is in a fantastic location, if you want a quiet getaway for a few days THIS is the place! A walk in the stunning, well kept grounds is amazing!I was slightly disappointed with the food. While I can't say the food was bad, far from it, but, compared to some other fine dining establishments, it was very average. I was expecting a lot more from the Michelin Starred chef. My favourite Michelin Star chef has to be Kenny Atkinson (House of Tides, Newcastle) and his food blows Albert Roux out of the water.
anonymoooose . 2016-05-10
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A special meal, with special friends in a wonderfully intimate restaurant. An eving you could tell that all diners were loving it!
RobinD1960 . 2016-05-01
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The building is quite old but nice traditional structure. The bar has wide range to choose. It has a nice big gym with a pool and sauna. Has a good breakfast choice too.
Jiyoon B . 2016-04-25
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We have eaten at other Chez Roux restaurants . In our opinion this was the best we had been to in that the menu choices suited our tastes better.
LGaberdeen . 2016-04-21
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Luxurious hotel in beautiful setting. Accommodation and food all excellent. Many lovely attractions nearby. Abbotsford House and Floors Castle have to be visited
NiallGoold . 2016-04-08
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This is very characterful place with enormous fireplaces and blazing log fires. Service is excellent, but considering the cost and that it prides itself on its Albert Roux connections we were very underwhelmed by the courses we chose. Maybe we were unlucky but, for a special (expensive) occasion it fell far short.
happyholidays8 . 2016-04-06
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Two of us had lunch today, the service was impeccable, the food as good as it gets. The ambience is pleasant with log fires and high ceilings, views of the grounds with mature trees. The hotel also boasts a decent golf course. They have an Albert Roux theme at the moment and a couple of dishes were superb.
fredblogs123 . 2016-04-02
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What a wonderful hotel. Lovely log fires very homely and comfortable. Had snack in the bar then evening meal in restaurant food perfect. Every member of staff we dealt with were so friendly, polite and caring a great credit to the hotel. Only there for one night could have stayed longer as very relaxing in lovely surroundings. Would definitely recommend a visit.
Sandra H . 2016-03-29
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Dinner was beautifully presented with a wide variety of local dishes and impeccable service. Relaxing mid week meal followed by coffee and petit fours in front of a log fire in the drawing room. Superb wines on the Roux list as well. Expensive but worth every penny!
ChazEd . 2016-03-24
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We were looking forward to an enjoyable afternoon tea at the roxburghe but it was not a good experience. Maybe because there was a large party there at the time but we were ignored for some time and after seeking out a member of staff it was plain that we were a bit if a nuisance as they were concentrating on the large party. The afternoon tea itself was fairly ordinary so all in all not a very good experience. I don't think we would hurry back.
Joancharlton16 . 2016-03-21
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Needed to be in Kelso for a special occasion and had originally planned to drive home afterwards until I spotted a special offer for The Roxburghe. I have to say it would have been worth every penny of the full price, am just sorry we were only there for one night. The first impression as you drive up is just Wow! A perfect Scottish country house, surrounded by beautiful grounds. The reception and all the main rooms had lovely open fires and receptionist was very welcoming and helpful. We were shown to our room which overlooked the parkland. If was tastefully decorated and very comfortable. We saw a hare from our window, running over the croquet lawn! Would have liked have stayed for dinner but as previously stated we had a prior engagement in Kelso, a taxi was organised for us promptly. After a peaceful nights sleep and delicious breakfast we had an early drive home spotting a deer in the park on our way. This is a fabulous spot and we will definitely return when we have more time to sample the excellent golf course and lovely walks. Kelso town is also a great place for a few days break. Many thanks to the hotel staff for making our trip so pleasant.
SharonPnortheast . 2016-03-01
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We spent two nights in this characterful Scots Baronial former Dower House only two miles south of delightful Kelso.We took our dog-their policy re this has changed although dogs are not allowed in the public rooms.We had a warm welcome and excellent care from the friendly staff.The Dining room is a little lacking in character although the Sitting room and bar where we had a delightful supper on our second night, are charming.Breakfasts offer a lovely and wide choice of satisfying fare.Our room (No10) was spotless and cosy with a large en suite bathroom and open views over the extensive grounds.
DavidAlves . 2016-02-21
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We weren't expecting this level of restaurant, and considered a bar meal, but decided to splash out and it was worth it. The wine was very pricey, but we found something to suit. There were fixed price and a la carte menus. The choice was varied, the food excellent and the wine reasonable. Our only complaint was the slightly poor service. Our wine was poured, but the bottle placed on another table, which would have been fine if someone had returned to pour it for us. Still, by today's standards it was still pretty good.
bramble40 . 2016-02-20
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Friendly, elegant and warm. Just a wonderful retreat with five star meals. Excellent golfing with a lovely seating area for cocktails afterwards.......a nice spa as well if you are looking to be pampered.
Jill112015 . 2016-02-02
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Beautiful quite small hotel near the border of England and Scotland. We had a few quiet drinks in the library bar where we had scones and cheeses and breads. Beautiful cozy atmosphere on a chilly winters night. Would have no hesitation recommending this hotel! The entire staff we met were beautiful and friendly and attention to detail was spot on! What a lovely welcome to our first visit to Scotland. The only critical thing I could say is we stayed in the courtyard rooms lovely and cozy but could do with carpets or warm rugs for winter.
Mad101 . 2016-01-17
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We came here to celebrate a friends 50th. There were 7 of us in total and we had a very good dining experience. The atmosphere in the dining room was lovely and the food was excellent. Looking foreward to returning in the near future
m40loo . 2015-12-15
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The Roux brothers recently took over management of The Roxburghe Hotel, a small Victorian Gothic country house near Kelso. The building, a former dower house, has been run by Roxburghe Estates as a hotel for many years and is popular with anglers who come to fish the Tweed. It's charming location, and period interiors provide a comfortable place to relax after a day on the river. The involvement of the Roux team has transformed the catering. The main dining room serves traditional french cuisine made with fresh local ingredients. The staff are friendly, and very efficient. The Roux wine list is comprehensive, and fairly priced, but if you are not on a budget the Duke of Roxburghe has added a selection of first growth claret from his private cellars. The library has been converted into a bar which stocks an excellent selection of whiskies, and serves meals from 12.00 to 22.00. The food is not cheap, but for the quality on offer represents good value. The Roxburghe hotel is one of the best places to enjoy old fashioned borders hospitality in a tranquil setting.
Sean L . 2015-11-20
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bothe visits very good - clean and super attentive staff - old style hotel - grand but not imposing - excellent facities including a super new clay pigeon shoot
Lisa M . 2015-11-16
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my wife and I stopped here briefly for a morning coffee and snack - I had seen this hotel on the internet and wanted to visit it - we did not stay overnight just a coffethe hotel staff are friendly, polite and helpful - my wife left her bag and a staff member cam out side to the car park with it for her - THANK YOUthe room we had our coffee in was very nice with books in cases around the walls we had a quick look at some other rooms and it does look like a very nice place to stay so we are planning to stay there when we are next in the area
mmcquade . 2015-11-07
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Our set evening meal of approximately £25 a head for 3 courses was excellent value considering just how good the food was, amazing presentation, professional waiters/waitresses and eye for detail. The only constructive feedback I would offer is to please play some background music whether light jazz or classical as the silence throughout the bar and restaurant caused our party of 8 to almost whisper throughout the evening. We all commented on the lack of ambience which could so easily be rectified with music. Other than that, we had an enjoyable evening.
flygirl_1085 . 2015-11-02
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I had visited for afternoon tea in July and what a treat, everything was beautifully laid out and the service and food was wonderful. Remembering what a wonderful afternoon I had I persuaded some other friends to visit again for afternoon tea. What a disappointment, the tea which the waitress very kindly poured for us was quite cool by the time our food arrived, the bread was 'wet' and the fillings not to the standard I had experienced previously, the only saving grace was the scones and clotted cream. The price was also a shock £21.65, it was £15 in July. I wish I had said something at the time but did not wish to embarrass my friends. I have no fault with the waiting staff as they were efficient and courteous. On the way home one of my friends commented it was o.k.! this was meant to be a treat but treat it was not.
Elzbieta48 . 2015-10-29
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A delightful real old fashioned afternoon tea supplemented with a glass of champagne really hit the spot for a ladies birthday get together in beautifulul surroundings
OaDog . 2015-10-26
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My husband and I visited for afternoon tea, walked in and we were met by the most courteous and welcoming staff, chose a seat next to the open fire which was perfect after a walk in the cold. We both ordered afternoon tea with me requesting no seafood in my sandwiches, nothing was too much hassle. The sandwiches were great with the tastes balancing so well, the cakes outstanding and the scones the best we have ever tasted and we have been to some of the best bakeries! Can't recommend this venue enough!
Sparklexxo . 2015-10-18
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We had not been for some months and were keen to see what progress had been made under the Roux banner. The food was really very good indeed. The service was terribly slow and iffy. The lad that served our wine just commenced to pour without offering the chance to taste. there was no attempt to say 'thank you goodnight come again'!Food represented fair value for the money but the service did not. There was some kind of dinner function elsewhere in the hotel which possibly caused the slowness.
johno14 . 2015-10-02
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My wife and I live 15 miles from this restaurant, and we last visited over 4 years ago, and the dining experience was ok, but not memorable.How things have changed.This restaurant has been overhauled by Michelle Roux, and he has laid his ideas very firmly in order to achieve a fine dining experience.Previously, my wife and I have dined on Queens grill on Cunard liners so we tend to compare and analyse other venues with this. We have also served senior members of our Royal family, so we feel we are well placed to judge a dining experience.My wife chose a twice baked cheese soufflé to start, and said it was the best she had ever tasted. Considering she has cooked the best cheese soufflé I'd ever tasted, this was some compliment. My lamb starter was also sensational, and my main of venison haunch was mouth watering. My wife's steak dinner was beautifully done.Enough to say the food was sensational, and the prime factor in fine dining, but fine dining is a mix of food, service, ambience all of which should amount to a 100% dining experience. It undoubtedly does. The service is spot on. None of the waiters are intrusive, and give attention when it's needed, and no more. They are ultra smart, and one indicator for me personally is a clean pair of heals, and all the staff did indeed have a clean pair of heals. This is indicative of high order and discipline which results in this discipline being carried through to all aspects of a top quality restaurant. After dinner, my wife and I retired to one of the lounges for coffee before we left for home, and this was a relaxing close to what was a memorable dining experience.oh.. Forgot to mention my delight at seeing waiters 'crumbling down' the dining tables.. Lovely touch..at last...The only minor point I have to offer is that my wine was decanted into a whiskey decanter but it hardly mattered.. Fine dining in the Scottish Borders... Magnifique Monsieur Roux...
John A . 2015-09-15
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This is a lovely looking building in fine grounds. The restaurant, which also serves the golf course and hotel, has a menu by Albert Roux.You are encouraged to book for half an hour earlier than when you want to eat and we enjoyed a gin and tonic with a couple od appetizers.The menu doesn't have loads on it but everything sounds great with an a la carte menu and a set menu available. The wine list is very extensive.We went for a richly flavoured crab bisque and a stunning soufflé, followed by guinea fowl and venison. Each dish made total sense and was beautifully balanced. We then shared a dessert and there was a closing surprise sweet. We then closed the evening with a couple of very fine whiskies.The staff are attentive and unfussy and the 10% service is justified, although it seems a bit naughty to add it to the whole bill and not just the food.The food is very fine and reasonably priced. The drinks certainly rack up the bill but the whole thing was an excellent evening
HHH666Y . 2015-08-16
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Wanted somewhere nice for Sunday lunch and booked ahead. A stunning building in a lovely location. Service good, food lovely, but slightly surprised that they didn't serve a traditional Sunday roast anywhere on the menu - I certainly wasn't expecting carvery, but most restaurants have a slightly tailored menu on a Sunday at lunchtime. What was offered was their standard lunchtime menun or a la carte. Don't think that this took away from our enjoyment though. It was very very quiet though, so wonder if I am alone in my thoughts?
keren056 . 2015-08-04
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We were looking in Kelso to stop and have a coffee somewhere but due to lack of parking decided to head on our travels to Jedburgh when about 3 miles outside Kelso we came across sighs for the Roxburghe Hotel and decided to stop here. Wow what a place. This is a large baronial hotel with a large fire roaring in the entrance hall fireplace. We had coffee in the drawing room which as just fabulous. The staff were so friendly and attentive. We asked for pot of coffee for 2 which came in a sterling silver coffee pot in which my husband and I got 3 cups each and was accomplished by some shortbread biscuits, expecting to pay over the odds for this was astounished when the bill was under £8 - bargain. It is certainly worth a visit, even if just to look at the portraits . Would certainly return here again...hopefully to stay overnight.
pn_davies . 2015-05-15
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Having travelled from Lincoln and the other part of our party from Glasgow we were presently surprised by the hotel and its grounds. We checked into our courtyard room which was clean and inviting although not worth paying the extra money for an upgrade We then had a few drinks in the bar before getting ready for dinner, WOW the service and food at dinner was exceptional, staff polite and attentive throughout, a fantastic experience although let down by the lack of attention in the bar afterwards, no bar staff, had to ask for after dinner drinks and didn't seem that bothered after leaving the restaurant. Seemed as though they had got us out of the restaurant and forgot about us or just wanted us to retire to our rooms. We stayed for 2 nights and had dinner both nights and the bar experience was the same both nights after dinner, could of easily of been 5*An excellent venue for a quiet relaxing break but let down by the bar service after dinner
Sarah M . 2015-03-20
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We spent 2 wonderful days at the Roxburghe Hotel at Melrose.The hotel is full of old world charm. Warm friendly staff and a beautiful room over looking the gardens. Excellent choice at breakfast and dinner.Highly recommend. We did not golf, the course is excellent. My husband has golfed there in the past. Mona Thomson Dumfries
Mona T . 2015-03-18
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We have used this hotel many times in the past, but always in summer and have had enjoyable visits either for a drink, afternoon tea etc.As the hotel permits dogs in rooms, we assumed that in winter there would be a snug or somewhere indoors where you would be welcome with your pooch.Sadly no, outdoors only which isn't much fun in winter and anyway there were no outdoor tables even if you wanted to brave the elements. So the wooflers got a walk and we went elsewhere to eat..Pity, we really wanted to take my mum there next weekend, as she would enjoy it very much and being recently bereaved, it would have been a bit of a boost for her. But where we go the wooflers go, so we have booked Audela instead. If a tiny but very nice bistro like that can make us welcome you might expect a country house hotel to be able to.I guess we will go back in the summer, but you would have thought that it might be possible in a hotel of this size which accepts guests with dogs to accommodate them in a tiny corner. We had planned an overnight with the wooflers in the future, but if they are only welcome in the rooms, then it's hardly worth while. We're not expecting to be allowed into the dining room, but a drink at the bar isn't very much of an imposition.
tabith t . 2015-03-08
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Well as I sit at home after our stay at the Roxburghe, I look back at fond memories. My fiancée and I are getting married here in a few years and decided to spend a night. We stayed in the Bowmont Suite, and what a suite it is. As you enter the room from the private hallway you are greeted by the vast bed. This looks onto a lovely writing desk come dressing table. Then comes the lovely sofa and two arm chairs that surround the open fire. A well sized bathroom to the right, with his and hers sinks and a large bath\ shower. The restoration the hotel was as lovely as our room. A spacious lounge with roaring fire was a lovely place to spend a wet afternoon. The library bar for pre dinner drinks and canopies was both quiet and had a lovely atmosphere. This was our second time eating at the Roxburghe since Chef Roux has taken control of the kitchen. Our meal was perfect. The maître d' suggested wines for each coarse and his choices were perfect. After a fine meal, we headed back tomorrow room where the fire was set and just needed a match set it away. After a peaceful nights sleep we had an early break fast with a continental selection and a lovely menu of cooked breakfasts. Overall a brilliant weekend and we will enjoy many more before our wedding. Peter and Holly.
Peter T . 2014-11-09
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We have been several times, for cakes/scones and to sit in the garden.New chef, new rules I guess.Either we were under charged before, or prices have gone up substantially.Pots of jam rather than home made jam ad lib.The scones were delicious, as were the cakes but our bill was an awful lot more than before.
tabith t . 2014-10-03
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A great afternoon celebrating Mum's 88th birthday. The staff made her feel very special. The service was excellent. The food was fabulous.3 different types of bread in the sandwich range, 2 types of scones (with jam and clotted cream), 6 different cakes - all absolutely delicious. Endless pots of tea. Thank you to all the staff.
jiilp . 2014-09-15
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My wife and I had lunch here to celebrate our wedding anniversary. The place has lots of character. Lunch was very nice and beautifully served by the waiting staff. Overall, it is rather pricey - particularly the drinks, but the experience is well worth it for a special occasion. Highly recommended is the roast beef with all the trimmings.
Hugh H . 2014-07-08
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Another afternoon tea report (and another deal). Boiling hot day (yes really) so was impressed that water came within seconds (I didn't even have to ask) and was topped up several times. Sandwiches a bit short (2 small ones each plus 2 melba toast sort of things each) but given that there were also 2 small scones and 4 small cakes each can hardly complain about quantity. Nice enough sandwiches, excellent scones, the usual cute cakes (menu has a description). I am coming to realise that service is quite important to me and they were very attentive (but not overly so) so would happily go back and try something else (even without the deal). Nice touch to be given an "amuse bouche" which for us was a wee iced tea (lovely!) and also vast range of tea types to choose from.
Allison106 . 2014-05-20
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Welcoming staff and very attentive, with a very nice meal. My only criticism would be that between courses we felt slightly rushed, however it didn't spoil the evening.
Hlkite . 2014-02-03
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We enjoyed a lovely weekend at the Roxburghe Hotel, really excellent service, staff could not be more helpful. Dinner excellent, and breakfast likewise with the smoked salmon and scrambled eggs really very good! All in all a special weekend, thank you!
David T . 2014-01-19
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We treated ourselves to a weekend away and we're not disappointed at all. Amazing rooms, all the staff were extremely attentive and pleasant. Food was simply divine!!! Will definitely be treating ourselves again here!!
Jellybabycow . 2013-12-20
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Having spent a night with friends at this hotel I have to say he bedrooms were wonderful and the staff very warm and welcoming. Special thanks to Sarah for going above and beyond to make our stay extra special thanks to her exceptional hosting,The disappointment was the evening meal in the restaurant, high end dining it wasn't although one look at he prices we were charged suggested it should have been, Poor is the word that immediately comes to mind. The menu is poorly presented with too limited a choice, the portion sizes were a joke. Having seen nothing on the menu that appealed I asked if I could possible have some pasta and perhaps a sauce. I got a small bowl of craggy mess, which was solidifying as i awaited cutlery with which to attempt eating it. I was charged almost £18 for that! Outrageous and hence my rating the value as poor. . We should have known better as the restaurant was otherwise deserted, Given there are at least 3 very good places to eat in nearby Kelso which are much better priced This establishment needs to take a good look at what it is clearly not providing. I don't care how good the chef thinks he or she is. If they can't get customers over the door especially during the quieter months that should be screaming loudly at the management that something is wrong. My husband trained as a hotel manager and was not impressed with the restaurant side, what a lost business opportunity! Would I stay at this hotel again? Yes without hesitation I loved it. Would I eat in the restaurant again? Absolutely not. I'll take that business elsewhere,
numptieheid . 2013-12-14
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Recently spent a night at the Roxburghe with my wife and friends. We had looked forward to this for quite some time and in truth the setting is absolutely beautiful the downstairs area is lovely and I really liked the availability of the rooms for a bit of relaxation. The bedroom was very comfortable and clean and the breakfast in the morning was excellent, served by two lovely girls who really couldn't have been any more pleasant and helpful. However, despite all of this the lasting impression I we have been left with is the attitude of the lady at reception both on arrival and departure. When we arrived she kept getting the rooms mixed up. She didn't have the decency to look at us as she spoke to us and when she took us to our room she told us nothing of the hotel and I have to say I questioned why she was actually there. That wasn't the worst, however, as when we checked out the following day she was nothing other than condescending to us as she explained our bill (once again, failing to even lift her gaze from her desk). First and last impressions are EXTREMELY important and having experienced them at the Roxburghe, I'm afraid we won't be back...
makk3 . 2013-08-02
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We saved up our pennies (we knew this would be an expensive treat) as we thought it would be nice to come here for our wedding anniversary meal - big mistake. Whilst the quality of the food was excellent, the portion size was desperate. The red deer main looked fine until my husband realised it was only three medium-sized medallions of deer atop the cabbage accompaniment; the other accompaniment - gnocchi - was three small pieces. My grilled lobster was delightful but it was fortunate it was a small lobster as there was nowhere to put the empty shells; plus this was the first time I have ever been served a lobster which the chef has not slightly cracked open upon prior to serving - I got delightfully spattered in lobster juice when I cracked open the first claw. The chips accompanying the lobster (which I gave to my husband to make up for the dearth of deer and vegetables) were extremely salty, as had been our whitebait starters. Given the scarcity of mains, we decided not to throw good money after bad so forewent dessert - even though we were both still rather hungry. This was a good move - the next door table had strawberries and ice-cream; this was a handful of strawberries and a very small scoop of ice-cream. Local strawberries at £7 ? I don't think so. There appeared to be no locals in the restaurant - we can understand why. This is high-end pricing which does not deliver on any front.And why does the chef insist in sending all food from the grill menu - mains and desserts - out on either wooden boards or slates ? He puts chips AND strawberries (not together obviously !) in the same small "pans" - washed in between one has to assume. I can see the reasoning behind lobster and chips or steak and chips on a board / in a pan. But strawberries and ice-cream ? Biscuits and cheese ?Someone needs to speak to the chef and inform him that nouvelle cuisine went out quite some time ago. Masterchef the Professionals might point him in the right direction.It's a few years since we were last year; it will be quite a few more before we return.
KazDuns . 2013-07-28
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This is a beautiful facility. We had high tea in the afternoon and it was fantastic. The service perfect in every way. The setting is beautiful and the food amazing. Also, be sure to try one of the many Scotch whiskeys available. The grounds and view well worth the stop.
JerryJac . 2013-07-28
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With its dark wood furnishings, including a very large gantry, and most of the wall space covered in framed rugby strips, photos etc, the public bar in the Black Swan could almost be described as dark and old fashioned. It can also feel cramped at times as everyone tends to shun the other bar (and rightly so - ‘cos it’s horrible). The public bar is a place where you have a decent chance of meeting some wee, unintelligible drunk bloke (or two) in the corner, but it is also a place where it is easy to strike up conversation with locals at the bar. In many ways the Swan is like a pub from the past and is pretty unique in Kelso. Perhaps that’s why we always come in whenever we visit the town. It is an ordinary, no frills, traditional Scottish pub with good service and good lager and good banter. It suits us perfectly well.
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Sadly now seem to be closed. Unfortunately the Main Street of Jedburgh offers nothing in the way of dog friendly cafes... the only town in our trip across central Scotland to have that issue.
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Had a great afternoon tea. Our dietary needs were catered for and we were offered lots of tea and coffee. There was a lovely selection of savoury and sweet things and it was very good value for money.