The Ritz in North Tyneside

You are locked in after 21.30 and have a half mile walk to get back to thd high street because they can't control there own premises, not a good way to treat there customers.

Ordered large breakfast when it arrived the hash browns were stuck together. When I prised them apart they were still frozen in the middle. I complained to the waiter and said he would replace them, however by the time I had finished the rest of my breakfast they had still not arrived. Left disappointed with service.

Stopped in Wallsend on our way home from Scotland and tried The Ritz for breakfast. Wetherspoons has a reputation for cheap food and drink and a certain uniformity. Coffee machines, long hike to the toilets, awful carpets etc. Wallsend on our visit, added yellow 'Wet floor' cones to that list. Anyway, the breakfast arrived one minute after the order was placed. Sensationally swift service. And fo you know what? It was very nice indeed. No complaints here. The town feels a bit tired and the pub looks it too. However, it was very good.

Lazy staff. No tables cleaned or glasses collected. No beer mats or wine glasses. Wine served in cider glasses. Trays of drinks dumped on tables but no empty glasses collected which is why they often run out of glasses. Management leadership non existant except when Area Manager in

Cheap and friendly. HOWEVER the fis h and chips I got today was laughable. Iv seen bigger goldfish. Won't be ordering that again.

Olivia, outstanding manageress, credit to the company and to the ritz, such a lovely place to be couldn’t thank her enough

We quickly found a clean table. My friend ordered from an app to avoid queuing at the bar. He had steak and mash with a soft drink. I had a cheese and ham panini with coffee. The drink and coffee mug arrived quickly and the food not too long after. The steak and mash was acceptable according to my friend. The panini wasn’t exactly stuffed with very bland ham and cheese and the panini itself was leathery to chew. The coffee was self serve right at the far corner of the restaurant. I could see why there were unlimited refills After trying 2 different insipid mugfuls I couldn’t stomach any more. Wetherspoons used to be a really good value go-to place, but I’d rather now spend a little bit more elsewhere.

I got charged three times for the same drinks... when I showed the managers my banking app she said oh well u will get refunded in a couple of days think her names Olivia then to sit down to a meal to homophobic abusive of a customer nd the staff don't care because she's a regular... totally avoid guys would feed my dog in here rude staff nd they just don't care

There was a squabble with some women who’d just came in at about 23.30 and the manager decided to close the bar. The problem was quickly dealt with but when I was served earlier the staff were all talking about an early finish. After the incident The manager even said that she could do without this at that time of night. So it’s obvious to me that they (the manager) was looking for an excuse to close the bar early. Anywhere else problem sorted then business as usual. Clearly in the wrong job.

Title says it all, american burger was tasteless, chips weren't hot enough, no sauces offered. Beer was OK, won't rush back.

Really friendly staff, the new management team have made a big impact in here, always make time to have a quick chat, they never stop grafting wether it's clearing tables, serving food or behind the bar, there has been a few staff changes but seems to be the right team working together, not frightened to get rid of undesirable customers Given that they are a young management team they appear to have lots of experience in the chosen profession Hope they are here for a long time as it is what the pub needs, stability

While touring the area we both decided to give this wetherspoon another visit , we both found the staff helpful and attentive, the prices were slightly higher than elsewhere wetherspoon establishments in the area, you also have a front area and rear area to sit out, the decor is quite art deco but fits in well with the building, this place appears to get extremely busy at times, and the toilets were up to a fantastic standard especially the entrance hall into both the ladies and gents.

Bar staff need training in customer service. Young bar staff need supervised by competent, experienced management who aren’t about 20 yrs old! Some bars staff were friendly but others quite plainly couldn’t be bothered.

Absolutely fabulous place, I've been in lots of Wetherspoons pubs but this is the best for atmosphere. ALL staff from bar staff to those serving food are great and it really adds to the general atmosphere of it being a happy place to be. All have time for a chat and Lewis (duty manager) you are a lucky man indeed! The Wetherspoons employees make this a great place to be. John B

Just love it. Been coming here for years. My go to pub. Friendly, good prices, good food. The pizzas are the best. You can add more toppings. Good choices. Excellent drink prices, excellent choice of ales. Big, airy, always somewhere to sit. Staff are always busy but always have a smile for you. Clean toilets. Nothing is too much trouble. Great for families, groups or a date night. I’ll be back over and over.

The Staff are really friendly and welcoming. Also the drinks are great, the Quorn nuggets are nice plus my compliment go to the chef.

I was very disappointed at my return visit to this wetherspoons. I ordered eggs Benedict with added mushrooms. The poached eggs were firm and not runny and the mushroom were stone cold. The coffee was just warm. The table wasn't very clean unlike the first time I went when it was spotless. I'm sad to say I won't be back!!!!

A great venue in Wallsend and on the High Street brilliantly located. All of the times we have been in until this time have been great. This time it was a bit of a let down. Our order did not go from the till to the kitchen, so once I had gone to the chef and asked where our food was she told me the order was not there. Our drinks had been ok , but not the food, a shame. So, we waited far too long for our bait to arrive. When it did , it was not up to the usual good standard of Lasagne. ( 2 of our meals )..... I chose the new listing of half a chicken and chilli dip which was very nice , but sadly a very small chicken must have been cooked as there was not much on the bird at all. It needs to be value in Wetherspoons and this was not. £36 for 3 meals and drinks is still not bad , but not good enough when things go wrong and there is a niggle with the food and service. Not sure if we will return here due to this.

Went for some lunch and not one table was clean and ready for someone to sit down ! Asked the bar staff who said she would get it sorted , waited an extra 10 minutes and still no further forward so ended up leaving, absolute filth!

We both visited this busy wetherspoons whilst recently holidaying in the area, it had an extensive beer garden, snazzy decoration, we found staff to be attentive, on the plus side toilets were all on the ground floor.

Had a few hours with friends in the pub. Had food which was on point and enjoyed the new drinks. Quick and professional service.

Recently called in for breakfast with a mate and it was exactly what you would expect from a Wetherspoons in Wallsend, nothing fancy just standard type fair. Ordered on the app, and food arrived about 10 minutes later. Large breakfast had loads of carbs, for...

I came in with the family. The place busy but the staff done the best they could. Ordered on the app and drinks arrived within 5 minutes and the food was spot on.

Went in a couple of weeks ago with my 14 year old at about 8.45 to be told children had to leave by 8.30. Fair enough so called ahead today to confirm what time children were allowed in until and the Girl on the phone...

The food was absolutely awful , I ordered a lasagna which could tell it was a microwave meal , the chips half burnt . Mixed grill half burnt. The glasses were dirty and the floor wasn’t cleaned had food from previous people that sat there...

Today we visited The Ritz Wallsend for fathers day , we had to ask for our drinks which the waitress replied rudely we are busy. We recieved our drinks as our food came out to which our food was cold aswell as cremated my son...

We went there the other Saturday for the first time in over a year. We were looking forward to scampi and chips which we used to enjoy, piping hot pre-Covid. Also trying some new IPA's or other guest ales. Unfortunately there were no guest ales....

Had not been in this pub for many years. I was a bit dubious to say the least meeting friends. OH MY !!! What lovely friendly staff, so helpful and so efficient. I’ve never seen workers like them. Cleaning and tidying. Our meals and drinks...

Poor setvie drinks served to wrong tables waiting 35 mins for a drink tables not being cleared this place has gone downhill since re opening was good bar not how

Have visited here a few times and the bar staff have always been very friendly and attentive however I visited a few days ago and the manager spoke to our table disgustingly and shouted at us because we had slightly moved a table along to accommodate for someone (and when I say slightly I mean very slightly.) Instead of politely asking could we move it back which wouldn't of been a problem she screamed and balled at us and made the rest of our visit very uncomfortable. Totally uncalled for response to a minor issue and she clearly needs to work on her customer service skills. Reading other reviews elsewhere is it a recurring issue with the same female manger.

Excellent both service and food thank you well done. The overall customer care is really good the value for money is excellent . I would recommend to everyone if you want some quick food and a relaxed atmosphere 😚

Went in a few times during my trip and it got progressively worse each time. The place was packed, i was sat near to the bar and they do have a half decent queuing system in place. (Unless your a local it seems). I used...

Absolutely disgusting filthy no covid 19 in place at all service at the bar no one sanitising should be closed down

Lovely place but awww man Monday Tuesday and Wednesday the place is absolutely full can’t get half of the food but the staff are amazing the line at the bar needs to be policed coz you can get some right weirdos think they can just...

attempted a visit here today with my family and I must say it is a disgrace, not following government guidelines it's like a free for all will not be back!!!!

Absolutely disgusted at this venues total disregard for the covid 19 guidance rules. Arrived and no member of staff approached us with a track and trace slip for our contact details. Customers where ordering at the bar and not from their tables. Out of all...

Wouldn't feed a animal the food here Take off nice food replacement is rank Staff are so unfriendly .

Great choice of beers, Exmoor 'Beast' was on tap at only £1.99, absolute bargain. Staff are always great and normally a few on duty , so waiting times are minimal.

Dirty, cluttered. Cold breakfast. Place is like a madhouse. Cold breakfast and when I was given a replacement it was as cold except there was that much slime on the eggs just walked out. Coffee machine could do with being turned up too. Was like drink a milkshake was that coldDisappointed as defo not upto usual high standards of Wetherspoon

Orders foot took some time to come ordered drinks had finished food had to go to par to get drinks after 35 minute wait. ferry slow service.

3 of us decided to venture in for a lunch time visit. A couple of lasagnas with fresh garlic bread and a 6 oz burger with chips was our order of the day. All were great and rather tasty, brought to us in a timely fashion. It is fair to say that we ate every scrap of food and washed it down with 2 glasses of Chardonnay and a pint of shandy. All good. The price......£22 so was fantastic value in a very nicely set out establishment. One of the better Wetherspoons we have been to. ( from about a dozen collectively )

Tables dirty food all over tolets cleen needs more staff food was about 10 minutes thats ok l cleaned the table with a wet wipe myself,

I know it’s a Wetherspoons and we shouldn’t expect much more than a microwave meal but the food wasn’t even hot. Microwaves must have been broke that day. Complained to the manageress who just shrugged it off.

Went for tea with 1 child and 1 teen. Pizzas are lovely. Kids meal was fine and mixed grill looked good (teen demolished it) Cheap drinks and fresh cold water available to help yourself. Mini deserts were also a hit.

Ritz is good for price. Only fault is that they dont have enough staff and tables are always dirty....................

Typical Wetherspoons pub good food at reasonable prices good beer selection again reasonably priced and in England you can get the offer on Budwieser 2 for £5 not allowed in Scotland and ample parking

The Ritz is like most pub restaurants reasonably priced and reasonable tasty food, would prefer bigger portions

ive had steak here before and never been able to chew it so dont know why i ordered the mixed grill. asked for med. rare steak to be told only could have med with the mixed grill, pork, gammon and lamb were paper thin and well over cooked and seemed like they were cooked previously and heated up, the only nice thing on the dish was the sausage. Did ask waitress to pass on my comment, she took our table number but never heard anything back. cant say i wont go back as paninis are nice but i will not be ordering any meat.

Good atmosphere. Great prices. Waited a while for our food but it was busy. When the food was served it was good, first time eating halloumi fries and they were lush!!

We used to come in regular for a few drinks and food. Over the last few months it’s turning into a kinder garden. Only not babies. These are late teenagers, getting drunk, kicking off with each other. Girls Storming round the pub like they are at a school disco. Lads acting like they Connor Mcgreggor. Management just hide away and ignore it. Shame a really decent watering hole in wallsend is turning into a kids playground.

A large, busy bar. Bar staff were friendly and efficient and service was good. Great value for money and good choice of drinks, Great atmosphere, well worth a visit

Ok so it's a Weatherspoons, the main meals are cheap but the quality is sporadic. The best advice I can give is go to socialise and for the cheap drinks and if your hungry, get a bowl of chips. It's fair to say the chips are brilliant and take the edge off enough to get more drink!

Me and my mother have an annual ritual of visiting the Ritz when I'm over from Australia and usually there is great value with a filling meal and accompanying drink.

I've only rated The Ritz as terrible due to the fact that I always like to support local businesses and I had been shopping in the Forum and then had a spot of lunch at The Ritz. Two weeks later I received a parking fine of one hundred pounds as I had overstayed in the "supposedly free for two hours" car park. To my dismay I had been there two hours 18 mins. I appealed this decision but was not successful so therefore I am not prepared to shop at the Forum or Aldi or come to The Ritz any more which is a shame as I've always shopped here. I'm trying to drum up support for the Smart Parking to be removed from Wallsend and have written to my MP about this.

Great pub as its the Wetherspoons chain. Food really nice and my usual request of coffee in a glass is me every time is no problem.

I wouldn't normally think to review a Weatherspoon's but I did tonight 14.05.19. The rating is totally based on how good the manager was. Excellent customer service and with a smile and a lovely attitude. She was brilliant.

Was over in Newcastle for a family wedding. Had breakfast 2 days running in The Ritz, food was great and service was quick. Staff helpful and cheery. The Ritz is a beautiful building.

A birthday tea time with good food and flowing prosecco. Good atmosphere and various seating areas to choose from.

We stopped using this place in 2018 as it was impossible to get a hot breakfast(even after asking a staff member why there was a problem getting a HOT meal from the kitchen to the table?).We decided to give it another go to see if it had improved in the 8 to 10 months since our last visit,sorry to say it has not,Breakfast still cold,served on cold plates,and the place could do with a good clean.We will NOT be returning!

the food and people are fantastic here could not fault it at all

This is my local and I usually visit fairly regularly with my family and friends for food and we usually are never disappointed, however, on visiting today I was quite disgusted in the ‘cleanliness of the place.

Went yesterday,3 of us in total and really looking forward to a delicious cooked breakfast. Food was delivered and it was clay cold....wasn't happy at all and it was a complete waste of £21.00. Shame because I used to enjoy coming here...not anymore.

Stayed for a few on the way before town on a weekday and the service was so refreshing to see at this time on a late bar, Abi and Lewis and Chris were great As far as being outgoing and charismatic. This is why my favourite is the ritz!

Been here plenty of times before this incident. Sat down with my friend, who didn't have ID on her, and ordered food and a couple of drinks. She was refused service at the bar for not having her ID. So I ordered on the wetherspoons app.

We have been here several times before for Friday and Saturday nights out. I have waited for a while to review the Ritz; it is part of the Wetherspoon Group. I have visited many of their locations in the North East. The value and quality is really good, a very wide choice of meals and also vegetarian options. We meet up with friends here every other month. The bar has a large selection of beers such as Shipyard Ale and Hop House No:13, which I had in the USA, there it is called Guinness Blond. On the night we went we met up with another couple, both the lads had the Managers Special, 14oz Rump Steak with all the trimmings for £7.99. Cooked to perfection and served quickly, the girls has Chicken Risotto and Quinoa Salad with Halloumi fries. It was a busy Friday night, we booked a table by the window with plenty of room. This is not fine dining but, very good value for money. I have also heard they do great breakfasts and lunches. Must try those!!

Dirty tables , ignorant waitresses, $hit service and stone cold food why would anyone rate this place other than A dump , the high main us 100% better and 10 minutes away . Full of idiots also

Have been going for years now. Lovely staff. Good food, love the decor. Can sometimes have to ask for tables to be cleared, as it’s busy. But really good value, smashing drinks. We love it.

We attended for breakfast this morning and unsurprisingly very busy. We had to sit at a table which had recently been used with dirty plates and cups. Understandable given how busy the place was so we politely requested that someone clean the table when we placed our order at the bar.

This is a great place for a breakfast which we found fascinated to be sharing our 10 o’clock breakfast with locals having a pint

Just because it's well priced doesn't mean the foods poor fresh nice food for our tea great choice and fast service

Met up with some school friends for a bite to eat and a few drinks, the place was packed and I mean packed! Found two small tables that we had to put together to seat us, scratting around for seats too. My friend used the app to order drinks and they arrived within 4 minutes,placed an order for food at the bar, hubby had the empire burger and I had the gammon and eggs, both lovely, big portions and hot. Friends had surf and turf and mixed grill, both equally nice. Ordered a few more rounds of drinks on the app,arrived quickly. Place got really rowdy and filled up even more,by the time we went home you could hardly move. Next time will come down a bit earlier to get a better table.

Top service top staff really enjoyed the visit on friday the milk for table 39 went down a right treat.

We visited here on 8th October I we ordered chicken strips and a garlic bread which were nice and then came our mains a emire state burger which was brnt for one and when i say burnt i mean cremated my hubby likes his food well done but even he wouldnt touch it and the hubby had a meat feast pizza which he enjoyed except the large chunks of chilli on it the oboin rings were under cooked and still raw. We did wait a little to see if Nyone would clear our table or even do some sort of check back after 30 mins of no check back or anything we just left I will never return again due to the food being so poor

Visited with my husband and 1 year old baby we ordered an all day breakfast and a panini for us and asked for children’s fish fingers for the baby, we were told there were no fish fingers but there was chicken nuggets, so we said that would be fine, but then the girl serving came back and said there was infact fish - so we ordered that. When it came it was an actual fish and chips, my baby hasn't really mastered using a knife and fork yet, when we said this is not what we ordered the girl was so unhelpful she refused to change it to chicken nuggets, we had to return to the girl who took the order to say we asked for fish fingers and she too was so rude and unhelpful she said they would have to ask management if we could have chicken

Horrible place, rude staff and scruffy dirty with flies flying about. Won’t come here again. ideal for alcoholics!

Visited the Ritz on Sunday 9th September for breakfast, the third Sunday in a row.

It saddens me to score poor as I used to like this place and I love the brand , however after my recent visit will be elaving it a while till things improve.

I was refused a pint of snakebite on the grounds that they did not have the correct licence to sell it. When challenged, a surly staff member advised that it wasn't their fault, it was Wetherspoons policy. I was also advised that they would not serve me half a pint of lager and half a pint of cider either. A ridiculous policy which led me to the pub next door, which did indeed serve me the drink which I desired.

We regularly visit for breakfast, we have quite specific requests, staff are always lovely and welcoming and cook our breakfast as requested! Any issues we have had have been sorted quickly and in a lovely manner. Our children are autistic and don't take to places easily but they love it hear and the staff are fab with them x

Not many places to drink in wallsend so this makes a refreshing change it's not the best ever but for the money it's great value

Got served off a lady called Tracey she was lovely quick and efficient. Ordered chicken. It tasted like fish when we complained all we got was a harrased"gentleman" saying they are not cooked in same oil as fish.they were tainted or off but he wasn't interested however my father got his money back after he sent his drive through burger back as his bun(which is wrapped in foil)was freezing cold twice ."gentleman" blamed relish for bun being freezing. Think a look at where the buns chicken and fish are kept might be a start some staff training on how to speak to customers wouldn't go amiss won't be in a hurry to eat there again

Having visited a number of Wetherspoons outlets nationally the Ritz stands out not only locally but beyond. the staff are friendly, polite and by far the most efficient I have come across. I have never had to wait for service at the bar for too long (not something many pubs in the chain claim) Tables are promptly cleared, cleaned and made available for the next customers to use, the food is delivered promptly and of good standard.Good food and drinks at competitive prices, and a credit to the staff and management.Other outlets could learn from a visit here.

Good was all microwaved from frozen stock, if you have any rot of pallet avoid it like the plague! As for smokers; we're not even allowed to smoke in the concrete beer garden, we were waiting for friends and had to sit in the car as we're both disabled.

My boyfriend and I visit this pub regularly as it's close by and we like to pop in for a drink and a bite to eat after our long shifts at work. We usually don't have a problem, other than the occasional lack of stock. We popped in as usual and ordered some chicken bites as a starter. The insides were a bit pink but the product was very hot so we thought nothing of it. We have been very ill through the night and all day and, given that we were both working all day, we hadn't eaten anything else that day.

Would’ve give 4 stars however when you stand at the bar and get ignored because the staff haven’t got the were with all to know who the next customer is, plus when I’m in a queue I always acknowledge whose next, not here! I had been standing behind the ladies he was serving for 10 mins also he had seen me and he still needs to say who’s next!! To get the barmans attention I waved slightly said excuse me, the reply was please don’t wave at me I don’t appreciate being waved at in the face, then his blonde sidekick laughed and smirked, I explained I had had 3 people served before me, well I asked who’s next he said!! ..I may have been wrong to try and get his attention by a slight wave but I find that better then SHOUTING at him, but being shown up and laughed at has put me off coming in here. Rude ignorant 2 staff, young enough to be my son, but brought my son up better then this!!

Cheap drinks and the food is nice enough with more than enough choice! The bar area is canny, but the outside area is absolutely lush! Perfect for summer nights!

I’m a frequent visit to the ritz... however on this occasion I was left feeling disappointed!!

Visited on Sunday for father's day,my daughter treat me a lovely breakfast..sausage was lovely and all other ingredients were nice and hot..staff are always friendly ...yes I would return

I have visited this pub on 2 consecutive weeks and each week the tables are extremely dirty. We asked the manager to clean the tables and waited over half an hour for this to be done. Table looked like it hadn't been cleaned for a while and was sticky dirty

We went to the bar for a birthday meal and drinks. The menu is varied and there is a section for vegetarian tastes.The booth was pre booked the previous day by the birthday boy (72). I had fish and chips with mushy peas. There was three gammon and chips,which came with two fried eggs on top. Scampi and chips and finally a ham and mushroom pizza. All the meals were delivered to the booth together and all were piping hot. The service was prompt and with a smile. Drinks were speedily poured and the whole deal was a very good price. The birthday boy paid. I have previously stated that the menu is varied and will,I am sure suit most tastes. The atmosphere is boisterous but nice and not overwhelming.

Just hab a evening meal on the bankhol

Wetherspoon's have really kept the feel of this art deco style ex Cinema/Bingo Hall.

Came a few weeks ago and breakfast was cold,burnt sausage and eggs undercooked. Sent it back to receive the same breakfast back. How do I kno it was same breakfast? I put a bit tissue in-between the back on slices. Tried again tonight as the kids wanted to come which I though ok I'll give it another shot. My steak was way over cooked (it's steak night Tuesday) and my wife's mixed grill was cremated. The underside of all the meat was burnt black and tastless. Just not good enough.

good coffee and free refills never thought about going to a pub for coffee did yesterday sat outside with a friend and thoroughly enjoyed it very good value too

A friend and I visited The Ritz on Thursday 3rd May, we were there from 18.30-20.30.

My old home town and old cinema. Quite impressed they have made a good job of it. Plenty of outside space for sunny day's. Has a friendly atmosphere. A little problem as there was only one coffee machine and the place was fairly busy.

Standard fare, but no complaints. Food piping hot, portions impressive , service excellent . Place very clean. Great to see an old historic building being used again. No complaints and will deffenitly return.

visit here regularly. food going down hill sits under lights to long before coming out . items missing from order. Staff havent a clue how to run a bar just shout "whos next" and was told if you not loud enough you wont get served. and they never have clean tables or bar. very disapointed

Impressed with my recent visit to here, my local Wetherspoons.......impressed with the change of straws to paper straws....it’s helping with my mid life crisis over plastic crisis. Well done. 5 stars.

Visit every now and again for food and drinks as we live locally. The staff are always friendly, food is always piping hot and as you would expect from a Wetherspoons. Pizza's are a fab addition :)