The Restaurant Sandringham in King's Lynn and West Norfolk

For years we have treated ourselves to lunch at the Sandringham Restaurant around Christmas, but since the Deborah Steward company ceased running the restaurant it has gone seriously downhill. This year on 28th December was the nail in the coffin! On arrival, the restaurant was about half full. The apologetic waitress siad there was an hour's wait for any hot food except for soup as they had been very busy. As we didn't want to wait for an hour, we ordered the soup. Ten minutes later we were told all the soup had gone, but we could wait for a different type of soup to be made. Half an hour later, two bowls of very good tomato and basil soup arrived, however the accompanying bread turned out to be a slice of white sliced bread each. It felt like a Candid Camera episode and I felt very sorry for the waitresses dealing with the situation. I hope Queen Camilla doesn't pop in for lunch!

I had an egg mayo sandwich and tea here over five years ago and it was STUNNING! It was soooo good! I went back today (not a local) in the hope of reliving the previous experience! OMG - what has happened to the service and quality of food. (Not to mention the hefty bill)!!! Don’t waste your money guys!! I waited over 30 mins to place my order! I asked server to keep tea until food was served. It arrived 15 mins before food - so was now cooling down! I ordered a coronation egg sandwich (egg mayo not available) £7.95 …… nothing special at all and the bread was very thick toasty processed bread! I was expecting freshly sliced home baked, for that price! Portion of fries - slightly overcooked (£4.95) Pot of breakfast tea (£4.25) / not very hot as I had to wait! Bottle of water (£2.50) What a waste of my hard earned money!

Went on a Sunday afternoon at 3pm. Checked online before arriving about opening times, but when arrived, we were promptly shown the door and said it was closed, with the most rude middle aged, grey short haired woman I've ever had the displeasure of meeting. Was the denied access to the Toilets and pointed to outside facilities only! If this is their idea if customer service at their overdressed tweed prices, then they can keep it. The whole staff need a good dose of 'Kindness and Good Cheer', and should not be in a public facing job with their attitudes. Obviously 'Sandringham' doesn't care either, given these terrible reviews have been going on for sometime now, absolutely shocking.

Very disappointed with the food for the price charged. We had a cheese scone each which was very stodgy with hardly any butter provided. Not what we expected for £5.50 a portion! On top of this you have to pay £5 to park for up to two hours. The whole place is extremely expensive with eye watering prices in the shop. Best avoided.

We came here in March 23 for a birthday afternoon tea. My first visit to Sandringham. I was expecting something fancy. The toilets were portacabins right outside the restaurant which in itself felt like a hut in a garden centre. I felt the serving staff could have made more of an effort in their appearance, maybe wearing some sort of professional uniform but instead they all wore baggy fleece jackets with the words STAFF printed on the back. Some were wearing yard boots, the sort you'd wear when mucking out the stables. The couple next to me were also celebrating a birthday and got something extra but I didn't. On the menu was the Sandringham Salmon STACK. To me a stack conjurs up something towering and tall. The photo says it all. An absolute joke all round, overpriced and underwhelming.

Couldn’t cope with being half full. Turned away after waiting a long time - told kitchen needed time to catch up. Diners already seated looked anxious. Staff looked flustered. It looked like the Management simply hadn’t recruited the staff they need.

I was very disappointed with my breakfast , The bacon was overcooked , the egg and tomato were cold The potato was undercooked . The only nice thing about it was the sausage was hot & tasty , although the menu did say ‘ sausages’ and I only got one !

Terrible vegan options. Their online menu had shown a vegan chilli, but there was a different menu on the day (Easter 2024). The two vegan options were (a) tomato soup £7.95 (b) chips £5.00 - and a very tiny portion at that. Also, despite the restaurant being less than a quarter full and plenty of staff working, we were told on arrival there would be a 25 minute wait to *take our order*. It was soooooo slooooow. We saw people from two other tables complain and leave without eating or drinking, having waited such a long time for nothing. For our table of 4, the tea for two of us did finally arrive, but the tea for the other two didn't - and we had to chase this after 20 minutes when it became apparent it wasn't coming!

The restaurant was very pretty with lovely crockery. It was well decorated and we were excited about receiving our food. After 43 minutes or so, out food still hadn't arrived. When we asked our waitress she said the kitchen was busy. As soon as she...

Very disappointing compared with the old restaurant which had a good choice of locally sourced dishes and snacks. Make over is attractive but the eating experience poor and expensive. We will give it a miss in future.

Quiet restaurant, poor service, took ages to take to booked seat, once seated ask if I could pop to the shop before food service to be told the food would take 20mins so that was fine; left husband in the restaurant, when I got back...

Newly refurbished restaurant an inviting place for gorgeous food served on the most beautiful china.

This place is unfriendly and very cold Staff are so rude and totally pretentious Do they think as they work here they have the right to speak to people like idiots ? We are all medics and wanted lunch en route to our Norfolk hotel...

The prices are extortionate, only suitable for naive tourists and not for locals, we walked out without ordering.

The afternoon teas are served in a airy conservatory. The tea itself is excellent with nice sandwiches, good scones and excellent little cakes. There is an extensive choice of teas. Service was really friendly and pleasant. We've had afternoon at a lot of the top...

This restaurant has gone up market only light meals which are very nice on china dishes and cup.. and saucers and leaf tea in pots with a tea strainer.

We came here after saying goodbye to a much-loved family member at the nearby Queen Elizabeth hospital. We hadn’t booked; we only wanted somewhere peaceful to convene after being unable to sit together at the somewhat inhospitable cafés in the hospital. The setting, service and...

Every staff member we met was friendly and helpful. The house tour was greatly enhanced by the team of guides who led us round. With the church, gardens, shop, plants and restaurant this is a full trip out which I highly recommend. Special mentions to...

We paid to visit the house and gardens, parking is free if you do this, but you need to check in at the booths in the courtyard on arrival. It was a lovely warm day, midweek September so not overly busy which was good. We...

The whole complex is well organised and laid out. You can visit the outskirts of the grounds for free, to walk or picnic, [though there are car parking charges], but you HAVE to go into the main grounds, as they are so beautiful. The house...

The description here is not correct. There is no cafe only self service pre-packed food and drink. No meals or service. Very poor compared how it used to be.

We bought a baguette and a Cornish pasty as a ‘take away’ option. The food was really low quality. The ‘pasty’ just contained a soggy mush and I could hardly eat it. The sausage baguette was tasteless and dry. Really bad quality food at high...

We stopped by for an ice cream. Great product. The children's play park nearby is also amazing! We would go again.

Having visited the gardens last autumn we were delighted to be able to book to see the house & church on the first reopening day ! It is such a beautiful lovely place to visit & all the staff are so friendly . The icing...

No museum or tea rooms open . Toilets available but none of the cars or stables open . Nowhere at all to get a drink on site

Not really the place for a meal - there was little on offer but that may be because of the Covid restrictions. OK for drinks and sandwiches - but not much else.

Sandringham House is still closed but the gardens and woods that surround it are well worth the admission cost with a myriad of quiet spots to lose the cares of the day.

3rd visit to this restaurant & will never go again. Coffee out of a thimble, scones that were so dry they crumbled apart when cut, & not enough butter to cover one half of a tea cake. Lacked any atmosphere or comfort. Staff ignored my...

High prices are to be expected here, after all there isn't a lot of choice of where to buy refreshments. But the total lack of customer service (at management level) is breathtakingly arrogant.

We had decided to have our lunch in the dog-friendly Sandringham Cafe (where we had had a coffee a couple of days before). The Cafe, however, was closed for a private function so our dog had to go back into our vehicle and we had...

just called in for a coffee before going into the museum. It was adequate but nothing special. Cakes looked OK but, as we were not eating, did not ask if there was anything Gluten Free (my wife is Gluten Free and it's not easy getting...

Our group had roast meals, a burger and the cod meal. The meals and portions were generous and well- enjoyed. We especially appreciated that the roast vegetables and meats were home-grown on the estate.

Sitting inside and outside, they have made the horse stalls into seating areas. Food is not bad, maybe a bit more choice.

had a lovely cup of tea and cake reasonable prices very clean and tidy a must visit when you go to Sandringham ...

We had a snack in the cafe, but didn’t want the coffee stewing on a hot plate. There’s a very limited selection of sandwiches and cakes in the cafe, unlike the main Sandringham cafe near the entrance.

Lovely setting, friendly staff, but the sandwiches let it down, The ham salad and the smoked salmon with cream cheese sandwich had very little ham or smoked salmon in and therefore no flavour. Scones however were nice and fresh but did not make up for...

Not impressed the 'fresh' fish was obviously cooked from frozen and soggy. Otherwise OK, but not as good as it could be.

Well organised cafe serving an excellent choice of cakes and drinks to set you up for your visit to the house and gardens. The prices are very reasonable.

Limited choice of sandwiches, scones and cakes. We had a good cheese scone and coffee cake with tea. A reasonable price for an ‘attraction’ cafe.

If you have a allergy problem then the food is very limited. There are hot meals and a selection of cold sandwiches. Usual drinks available and bottled water at a pricy as no tap water available.

Tea room is located in the museum courtyard and a pleasant spot to sit outside if the weather allows. We visited early afternoon and had to wait for a vacant table - unfortunately some were occupied by one person hogging whilst their companions went round...

Called at Sandringham Restaurant for lunch. We both chose the fish & chips, they were beautiful fresh and fried just right.

Stopped here after a tour of the estate, there was a good variety of local foods with plenty of seating inside and out. The service was quick and friendly and the food was hot and really tasty. There was disabled access aswell as toilets and...

As a local, I have been a long time visitor to Sandringham, and am not impressed with the restaurant in it’s current form. The sandwich choice is very limited (no prawn filling - really?). My mother had a cappuccino which despite being expensive, is served...

We have always found the restaurant to be too busy in the past but we decided to give it a go and to our surprise we found a table pretty easy. We took a look at the food boards and although my husband found plenty...

Food is excellent the stew is lovely, it comes with seasonal vegetables and roast potatoes, I find I prefer to just have the store as it is very filling. You order and pay at the till, food is brought to the table

We find it is always a pleasure sitting in the large, airy, attractively built wooden Dining Room for a meal, or the smaller room for a coffee and a snack. Having been many times, the food and service have been, without fail, very good indeed. It is a delight to work up an appetite by walking around the parkland and in the woods. The children's play area is a popular feature.

stopped for a cup of tea and cakes in the afternoon. The gluten free lemon and sultana cookies were very nice as were the chocolate ones tried later in the week. Very popular and busy on a Sunday but managed to sit inside. Got served quickly.

We took our two Grandchildren here for tea, and they both enjoyed themselves here it was good quality food and a nice cup of tea

We stopped at Sandingham whilst on a trip from The Midlands to the East Coast. We chose to have lunch at The Restaurant. The menu contains something for everyone and we chose salads which came swiftly. The generous portions fully satisfied our needs and we went on our way with our visit.

After ordering and waiting for over half an hour for a scotch egg salad it eventually arrived undercooked. We were told that the egg is normally runny which we understood but on pointing out that the sausage meat was still pink were told that is normal. In their defence another meal was offered just not the one we wanted.

We had a lovely meal yesterday at The Restaurant. Great ordering system and only a short wait which is fine when you know that the food is being prepared to such a high standard. A lovely place to sit and relax whilst waiting anyway. Very friendly and helpful staff. I watched a chap apologise to a waitress for leaving some food and she immediately offered a box for him to take it away. So helpful

Lovely restaurant - civilised, classy and good value. Very interesting building with a modern design that creates a relaxing atmosphere.

After a freezing cold walk around the park it was a delight to have such a superb lunch. As good as grandma's home made special. Very busy, but staff were smiley and careful.

Very good value for a place of its type with near captive audience in the park.

Called in on a cold February day just to visit the shop and plant shop, and have some refreshments in the restaurant. Have been many times before and always good value and comfortable. The fruit scones are delicious.

Decided to pop in for a light bite for lunch. Both ordered the beef and horseradish banquette. This came served with a pot of horseradish on the side and salad. It was delicious and very filling the banquette was packed with the roast beef.

We called in here for a cappucino on a cold and windy afternoon. This was good and we had a cheese scone to complement it. Nice.

Tenía la carne asada, era una piedra fría en el momento en que vino a nuestra mesa. Pedimos que se envió y el camarero se disculpó. Nos hubiera enviado la segunda que volver si no hubiéramos esperado y prisa. No vale la pena el dinero pagado. . Las patatas asadas fueron como rocas y las verduras parecía que habían preparado el día anterior. Había mucho la salsa en el plato era nadar. El restaurante parece haber bajado, pero dieron mucho más caro! La tienda de los visitantes ha dejado de vender carne aparentemente sandringham en paquetes que pena que no fue la única persona que busque. No preguntar en la cajas pero me dieron una respuesta abrupta de un chico que trabaja dijo bien que no ha sido en un tiempo obviamente y sirve a la persona detrás de mí! No hay explicación de dónde pueda comprar desde ahora o nada - nuevo servicio de atención al cliente.

Nuestra visita a Sandringham fue un viaje de un día para celebrar un aniversario, la visita comenzó con el té de la mañana en la sala de pequeño al lado de la tienda de verduras. El servicio era rápido y amable, luego nos fuimos a caminar por los jardines y visitar el museo de los jardines. Almuerzo en el restaurante principal estaba ocupado con una buena selección de comida, incluyendo algunas opciones vegetarianas en vez caro para rango medio más dos bebidas calientes vino a £25 por dos. Nuestra última visita ese día fue para el té y pasteles por la tarde antes de salir. Un poco decepcionante debido a tener que esperar para ser atendido por personal que mantuvo pasando por nosotros a pila e ignorando ollas y mesas finalmente nos sirvió un chico joven que se disculpó por nuestra espera y té y tarta de organizar rápidamente un buen precio pero de alta selección. Un aspecto negativo fue el aparcamiento, las condiciones eran muy embarrados y llenos de hoyos profundos y agua estancada.

We stopped here after our tour for a pot of tea and scones. My goodness the scones were big and freshly baked. Very definitely a lovely treat after our long walk around Sandringham House and gardens

Llamado en Sandringham antes de salir para casa. El aparcamiento es gratis todo el día y puedes llevar tu propia comida y hacer un picnic en los terrenos. La tienda de regalos es excepcional. Me sorprendió el restaurante que esperaba mega caro, pero era bastante razonable. La comida era buena y el café era excelente. El personal era amable y servicial, y había una buena variedad de alimentos disponibles. Muy limpio, excelente y limpio y extremadamente ruedas/loos discapacitados. También hay un centro de plantas fabulosas y una gran tienda de ropa país de hecho algo para todo el mundo. Perros y bien merece la pena una visita, incluso si no quieres hacer la casa y lo único que podía pack jardín de niños y perros en el coche y pasar todo el día allí de refrigeración!

Para refrescarse después de una visita a la casa, este es un lugar ideal para ir. Está justo al lado del aparcamiento, por lo que es muy práctico y la comida y los precios son buenos.

Comimos allí el pasado sábado. Representa una buena relación calidad-precio. La ensalada de jamón era abundante. El servicio es rápido.

Tenía dos visitas encantadoras al restaurante durante las vacaciones. Alojarse localmente tuvimos un agradable paseo a la casa de Sandringham. Decidimos tomar un café pero notamos la terraza al lado estaba lleno, así que fuimos al restaurante. puede ir a pie y ver las muchas señales para las opciones gratuitas al gluten, decidimos almorzar así. La novia menú era excelente y tengo que admitir que nunca había visto pescado y patatas fritas disponibles antes - excelente. La decoración es agradable, limpio y el personal era amable. Nos sentamos en la mesa viendo el mundo pasar por la ventana. Había un pequeño retraso por la comida que nos informaron de en el recibo y estaba ocupado, pescado y patatas fritas preparado a pedido, por lo que el retraso era completamente aceptable y no hay ningún problema. La comida estaba caliente y deliciosa, el zumo de manzana. Lo recomiendo.