The Restaurant Hub, Kidderminster in Wyre Forest

Decided to give this another go after our last disappointing experience six months ago. Unfortunately we wished we hadn't bothered. We went for a breakfast Friday morning. There were only 8 other people there. Service was quite quick and drinks arrived quickly. We could see our breakfasts were ready on the pass after the chef had rung the bell. The gentleman who was working looked at our food and walked straight past it. The chef finally rang the bell again. The three staff working knew that there was food there but nobody seemed to be picking it up. It finally got picked up when the chef rang the bell for the third time. The breakfasts arrived with cold beans in a cold dish. Rubbery cold hard eggs that looked they had been precooked from the day before and warmed up. Not even sure how to describe the bacon. Oddest looking bacon I've ever seen. The sausages were hot and so were the hash browns. The toast was burnt but the chef had kindly scraped as much of the burnt bit off as he could. Tiny tiny cold mushrooms. And then to top it all I found a black hair on my plate and when I looked at the chef he had no hair on his head but he had a very big bushy black beard. Come on chef basic hygiene rules cover your beard with a net. A really disappointing visit to this restaurant. They just don't seem to get it right. Definitely won't be giving it another chance.

Lovely service , lovely hot meal and very nice staff

A very poorly managed business who treat their staff poorly and with disrespect. I doubt this business will be around much longer, or the staff, who actually work hard and carry the management at this restaurant. I know of a few staff at this restaurant who have had enough of the manager, who simply cannot effectively manage this restaurant, or the staff, and it’s on a downward spiral. Some staff are allowed to get away with things whist others are being made an example of. Too many young “team leaders” are in positions and shouldn’t be. It’s one rule for one and one rule for another. The senior leadership team needs to step in and save the restaurant before it collapses, or the staff walk out. The restaurant is on a downward spiral and it’s a shame.

Really different experience. Some of the food chains you'd find in inner cities. All sold out of one restaurant. We had breakfast and coffee under the umbrella of 'Eds dinner' and i can happily tell you it was miles better than my last experience of 'Ed's Diner' Food was basic but really enjoyable, service was friendly but not overly attentive. Just what you want for a casual impromptu breakfast.

The drinks that we ordered were fine. Service was quite slow. The whole decor is quite clinical and uninviting. Furthermore, the tables and sides were sticky, leading me to believe that it needs a good clean. No music playing in the background, just an annoying tannoy which frequently interrupts conversations. For a cafe inside sainsburys, I expected more.

I patronised this establishment because i required food and drink. I ordered a chicken salad and a cup of tea. The salad was edible and the tea was wet. The salad and tea satiated my thirst and hunger. The service was adequate. I was served by a woman named Becky. She took my order correctly and charged me the exact amount of money the meal was priced at. The interaction was efficient. The amosphere was quiet enough to allow me to eat my food without distraction. A couple next to me did talk about how great their little child was, because he had learnt to count, like most children do, other than that the amosphere was acceptable.

Excellent customer service from Nicky and Yvonne

We have been here many times for breakfast, dinner and drinks. Kids love the milkshakes. Only criticism is the loud tannoy system for the shop floor

My food didn't turn up people who ordered after me got there food first and all I ordered was fries so had to complain and I wasn't on the system for my order.

Popped in for breakfast at about 9am. Staff very helpful and pleasant, particularly Sam. Good breakfast and great service.

Didn't have any food but great happy service ,and food we saw looked good

Staff we're incredibly friendly, food was good and service was prompt

Tasty food, service was friendly. An all round decent place.

The ham & cheese toastie needs less cheese & more ham. Overall, the café is pretty good. Surprised there aren't more in here.

Absolutely great value for money and extremely helpful and friendly staff.

Had the Cheese Burger with bacon. Really nice. Staff member was friendly

Very tasty food served by nice friendly staff.

Lovely breakfasts, and friendly staff. Definately be back again!

Fab breakfast nice & hot , well presented, amazing cream tea & frappés

Great food and service. Will definitely be returning.

Staff at Kidderminster branch are amazing especially Niccy who was helpful with us, brilliant level of service and very polite. Food was amazing, would go again.

Lovely food & great service especially from Niccy 👍🏻🌟

Fresh hot food and friendly staff!

Excellent service! Polite staff and very helpful. Definitely recommend!

Amazing food quality! Congrats to the chef in kitchen!

We have used The Hub many times since it opened. Good food, pleasant, helpful staff, especially Nikki. Well done all.

Poorly taste burger. Fish much smaller than last time.

Excellent food and great service! Deffo worth a visit

An excellent hot chocolate made by Mia 😁

travelled to try this out and wasn’t even open. What restaurant closes at 6pm? Dinner time? No advertising online of their opening hours. Upon reading other reviews may have been a blessing in disguise

Awful, delivery didn't turn up at all, no communication from the restaurant, we had to cancel it ourselves after 80 minutes. The number online leads to an automated line, that has no live help and will simply end the call if the automatic service can't help you. Don't order from them.

We have always had a lovely time here. Polite friendly service, the milkshakes are amazing, and the veggie breakfast is always yummy. Really good value too. The only criticism would be that there's not a huge range and things aren't always in stock. But that's not necessarily the fault of the restaurant. But apart from that it's lovely! Very clean too :)

Food Mediocre. Service Poor. Meals did not come together and second one took 30 mins to arrive when similar meals had been bought out 10 mins before.

You advised slim chickens but you can’t offer the food, what is the point!

Food was ok but service was dire Didn’t have half of the menu in stock asked for a cream tea and was asked if I wanted a scone with it 🤔 Wanted a chicken sandwich but no buns Had a chicken strips meal and a kids chicken strip meal Brought us someone else’s meal when I said it was wrong I was argued with and was told it was right Went up to counter and “manager” who was communicating in broken English hadn’t got much of a clue about being a manager no sorry or explanation I had to look on the screen and point out what was my order Still no apology Not a great experience if I’m honest

the staff was poor really moody and had a problem with everything. really dont reccomend poor food aswell

The food was raw and was freezing cold. After waiting over 30 minutes for the food to be cooked, the food was raw and dripping with blood. I wouldn’t recommend this place to anyone no matter how hungry you were.