The Redwood Brewers Fayre in Newcastle-under-Lyme

I’ve always enjoyed visiting this restaurant, with great food and friendly, helpful staff. However, on our last visit, we did encounter one issue: a child’s meal was served on a plate that was so hot even I, as an adult, couldn’t hold it. This was particularly concerning since it was intended for a two-year-old. Aside from this, everything else was excellent, and we had an otherwise pleasant experience. I hope they take care to ensure this doesn’t happen again.

I visited on Fish & Chip Night ( Wednesdays - cost of meal 7.99) The fish batter was soggy, the skin was on which left very little fish and it was very poor. On their speciality night, how can the cook screw up cooking battered fish? It's basic pub cooking FFS. Was it a clueless and careless teenager who doesn't have enough experience and couldn't give a damn about letting sub par food leave the kitchen?? The rest of the meal was no better. Hardly any chips and peas although they tasted okay. Won't be going here for some time now! How come standards are so POOR here - whereas Hanley Brewers Fayre is Excellent and it's the same company??

Much improved after my last visited. A mad influx of customers, but the staff worked very hard to make sure that everyone was served asap.

Perfect customer service and extremely helpful staff, great food and all round great experience. Personal thanks for the girl Tammy who had a wonderful attitude and was pleasant

Lovely meal great food and great service from Tammy 👌

Had a steak pie and chips ,veg and only found 4 pieces of meat in pie!!! Will never visit again,!

been staying here 2 months best premier Inn by a long shot stay in premiers all year long with my work friendliest staff good food home from home

Tammy was a great staff member with great service and made me feel very welcome and I definitely would come again thanks to her hospitality she deserves a staff employee of the month .

Both main meals in the evening and breakfast buffet were really good 👍. The service was excellent. Normal family atmosphere.

Great service and food. Staff were lovely and very helpful. Very enjoyable stay 😊

Went recently for breakfast, all you can eat for just over a tenner with tea and coffee and juice included in the price. Also the breakfast stuff if not sat under a heat lamp slowly drying out, they come to your table and you tell them what you want eg 17 bacon, 3 poached eggs, all the beans. They then bring it too you freshly cooked. Brilliant idea! While you wait there is fruit, toast, cereal fresh fruit juice, toast too help yourself too. Can't fault the place was delicious and didn't give me the shits

Just an OK meal nothing special. Screening kids 😥

Not greeted for breakfast But like it or not we we're entertained by Julie the whole meal, Just off holiday, and late back for their first day, lots of papers to do but oh well needed to sleep in. It's okay, though, as they're not in on Wed as thats therapy day! Awkward times, as the boss wants face time all the time, he needs to see interactions, "chatting the whole time isn't enough." Latest gossip: They're trying to get rid of the night quarter but have not yet done so.

Friendly, lovely food every time, great atmosphere. Always happy to help. Never had a bad visit here, would definately recommend.

Friendly staff at The Redwood especially Tammy. Great service

Attended Birthday party for great grandson (4)yrs age very good facilities /"den) for children and usual climbing frames good food for children average stay 2 hrs for party.

The food was lovely, although had to send it back as part of my order didn't come out, however the staff were friendly, helpful & quick to resolve any problems.

My food wasn't good but others looked nice. Staff looked like they were being run off their feet, very rushed.

Food was very nice, steak was cooked perfectly to everyone's liking. Staff were friendly, and food service was quick- only one fault being they forgot part of one the diners meals

Lovely staff, friendly and welcoming. Food was nice. Everything was available too.

Food is ok at times. Not so good the rest of the time.

Wow..wow...wow...The Redwood Brewers Fayre is the absolute pinnacle of disappointment. I dont normally leave poor reviews, however on this occasion i feel my review is warranted. We came here for a birthday meal, tonight 19/08/2024 now to be honest, it was a last minute decision...that's on us but 5 of us were hungry and the one in Crewe we believed is closed for a refurb. We decided not to have starters ( I'm now thinking this was a good choice) so we launched into ordering mains and puddings, 2 large mixed grills, fish n chips ( not available) so ended up with scampi, and a couple of chicken burger type things, puddings were a crumble, 2 cheesecakes, fudge cake and apple pie. The mains turned up and the first thing that struck us were the portions...they were woeful, I'll admit yhe steaks were cooked as requested but my God...can they make the portions of chips any smaller!! Peas...smallest spoon available, 2 very well done ( burnt onion rings) now taste wise...OK...not great but I reminded myself that this was a cheap n cheerful place to eat..in the end..not really cheap and certainly not cheerful. Anyway..I digress...the others seemed happy with their choice, if not very stingy on the sizes. They eventually agreed to 'give us' an additional bowl of chips. Now we waited Iver 30 mins for our mains plates to be removed...now in some cases in a busy restaurant this could be considered acceptable, with a restaurant with 12 other diners this was not. A couple sat on another table had also been complaining about their food and promptly left...we were kept waiting for our dessert. Two members of staff were busying around (seemingly the only 2 working) whilst the manager was very busy...on her phone ( obviously not checking reviews for her establishment). In the end my wife had to ask for the plates to be cleared from the table. This was done in stages, 2 plates removed then 10mins later the rest removed. After a further substantial wait our desserts started to arrive...the first was slammed down onto the table...and I'm not kidding...the attitude which actually shocked me made me think we'd actually gone to one of those Karen's Diners where you pay for poor service!! So...complaints on the dessert..I haven't seen skin on my custard like that since a primary school dinner, the crumble wasn't really a crumble, my pie edge was stone cold, the cheesecakes looked OK and the toffee pudding wasn't too bad...apart from whatever excuse it was for custard. So...all in all..this is an experience that I really don't want to repeat or other make the same mistake...always check reviews first. Will we return...we will not...will we recommend...we will not...will I leave a review...yes I have. #BrewersFayre... sort this place out and get a manager in who actually cares about what they do.

Just been here for a family breakfast and very good service, great food, clean, well organised and plenty of choice. We didn’t pre book and were given a friendly, welcoming reception and shown to our table. They offered a buffet style breakfast with an extremely well organised and professional set up. All food was hot, fresh and there was plenty of it. The staff were very polite, friendly, professional and proactive, always reorganising, checking on quantities, cleaning, clearing tables and extremely assertive. Food was cooked to a very high standard and the chef was constantly checking quantities. This is how I had experienced Premier Inn breakfasts to be pre lockdown. It just seems post lockdown the quality of service and attitude of staff has deteriorated considerably and the customer care is non existent in many establishments but well done to The Redwood Brewers Fayre 10/10 these are the standards that should be met and followed by all! 👏🏻👏🏻👏🏻

Food was nice and it was a very spacious place that holds a lot of people. The childrens play area was closed for cleaning and that was one of the main reasons for choosing the place.

We stayed at the Premier Inn and booked a table for breakfast on Saturday morning. Everything was very clean and the buffet was kept well topped up so there was no waiting for cooked items. We have had many Brewers Fayre breakfasts because they are great value (kids eating free) and this was one of the best.

Who ever the chef is now they do a sterling job, steaks always cooked to liking. Ordering is slow, usually only one on the tills

If you're in a hurry it's a tummy filler nothing special

staff are very good, very impressed

Went today, booked for 10.15 for buffet breakfast and were immediatetly told the food was only on for another 10 mins so we coukd have what was left out and that was it. One of our guests missed the breakfast all together as he was running late. They were taking food away as we were trying to serve ourselves. After sitting for around 25 mins with the food we had quickly managed to gather we were told there was going to be a fire alarm and 'if we didnt want to participate we'd best leave. The worst experience of an eatery ive had in a long time.

Food was poor. Eggs at breakfast were overcooked. Asked for a fresh one, that was much better, but still slightly hard. In my view the chef needs lessons in cooking fried eggs. Meat pie in the afternoon, not much meat but lots of jelly substance! Mash and peas were a child's portion, all for circa £12. Not good value.

Meal saver menu before 6pm. Gammon with an egg and pineapple. Always a good choice, always good value.

Great value for money and great staff and food always visit here

Just been redwood 4 of us ordered a meal service was terrible waitress served two of us then served another table before coming to finish us off. Coffee was nearly cold tables were dirty been loads of times before but not going again.

Me and my work colleague visit here fairly regularly for work. A young lady called Tammy always greets us with the biggest smile, and is always ready to help with all our needs. She is a credit to the team and should most definitely not be overlooked for promotion.

Ladies pleasant, food delicious, yummy yummy .

Beef pie was awful, changed for curry, I had Chicken Pie which was edible but not much else, not exactly cheap fir that standard of food, have had worse, but nit by much, staff were great though, not their fault.

No staff to help seat us, someone came and told us no tables but there was plenty of empty seats … sat down in the end food was good and fresh .

Rude staff, unprofessional snide comments about children making mess whilst eating which a parent was cleaning up. You literally have a play area? Don’t like kids making mess don’t appear as a family establishment…awful to witness wouldn’t bother with here.

Food lukewarm. Service, bar one nice lady was awful, rude staff. Toilets dark and musty. Overall a horrible experience, will not be returning and would recommend others avoid.

Friendly staff, good service, good food and drinks. Great Value for money

Called for evening meal as staying close by. Upon entering, was called to by person behind bar and told to pick a table and come back to order at bar. First choice wasn't available, told no longer doing it but still on menu. Used toilets before meal, very stale unpleasant smell and hand dryer useless. Meal was mediocre but ok. Service terrible. Four staff talking behind bar, took 2 minutes for one to stop chatting and take my order although she was friendly enough. Young man clearing tables, just removed dirty plates etc and relayed clean cutlery. No wiping down of tables. Won't be revisiting.

Nice place, food was good, the extra steak sauces are highly priced for what small amount you get

Have been staying at the premier inn which is amalgomated/ integrated with brewers fare Newcastle under lyme. Breakfast is very good. Good selection of food in the restaurant. They do different special meal deals for each night. The Hake and chips was amazing. The fish was large and delish.

A premier Inn breakfast done well.

The place was clean but we had to wait 45 minutes for our food. Whilst we didn't order cocktails, a customer at the next table did only to be told there were no cocktails that evrning. The restaurant promises cocktails all day everyday on thier website. While the food itself was decent pub food the wait was too long. The Monday deal doesn't run on a bank holiday ehich was disappointing. Was all round disappointing to be honest

Took my grand daughter because she wanted food and to go in the play area. She enjoyed the play area but the child food menu was poor so we did not eat.

Stayed at the hotel and had the full English. Not very good compared to other restaurants.

We visit here often as we are a big family and they cater to us very well, staff are friendly and food is lovely and reasonably priced and comes quickly

I travel here once a month for 3-5 days at a time for work and eat daily here for dinner. The staff are absolutely lovely and friendly and have become a welcome familiar face away from home. The menu has a good selection for meat eaters and vegetarians/vegans alike and the price is very reasonable, not to mention the delicious desserts!

Did the Earlybird with 2 courses. All was fine. Nice window seat.

Good selection on the menu and tasty in a nice atmosphere.

Stopped of for breakfast late morning and as soon as we had paid we were told that we had about 15 minutes in an all you can eat, so we were rushed through, tables dirty order taken. The toasters did not work properly, the place was unclean and the food served was dry, over cooked, the eggs had been over cooked and were like rubber. Very unpleasant experience over all and would certainly NOT recommend.

Excellent staff. Very friendly and helpful. Also very clued up on gluten free food.

Staff were very friendly and helpful. They were very clued up on the needs of they're coeliac customers. Very pleasant but very quiet Tuesday night meal.

Your usual brewers next to premier in my evening was ruined by a large party sounds like ikeys so didn't try the food but easy parking friendly staff and a good selection of beers wines spirits disabled parking and access also 2 electric vehicle charging ports

Great food and service , really good offers on main food 👌

Excellent from becky and Helen. Absolutely rushed off their feet and still manage to smile and provide an excellent service

I want to say how amazing this place is for food. Carly, the manager who served the carvery for us on Easter Sunday, was very pleasant and gave an excellent service. I would highly recommend this place for food as it is an excellent place and good value for money. We visit here on a regular basis, not just for food but for drinks as well. If I could have given more than 5 stars, then I would.

Took my grandson for lunch and to the play center . We both had a child's meal. I had spag boll a brownie n ice cream grandson had chicken bites n ice cream. Within an hour of leaving I was violently sick and diarrhea. Temp n dizzy had stay home and grandson watch TV. Very very upset as we were going yo the fair after this .never had food poisoning before and NEVER want it again. Still not right 24 hours after

This was a party, so a bit chaotic, good good though.

We stayed in this Premier Inn and eaten here last year and again now - the staff are brilliant. Very friendly and welcoming. Tammy has been such a lovely and helpful young lady - people like her make customers wish to come back.

One of the worst places I've ever been. The service was terrible, waitress with blonde hair had a filthy attitude, very rude, stood around gossiping, leaving the lady with black hair to greet everyone, take all orders and clean up. Tried to force us to sit next to the cold entrance when the rest of the place was empty with a large selection of other tables, which we refused. Soft play was closed. Food was mediocre at best, advertised as Unlimited, but it wasnt self-serve, so after waiting 15 minutes for a 2nd helping I decided to just leave. £27 for 2 breakfasts and 2 cokes, upset kids and a bad start to the day... I should have turned away after seeing a man stood outside phlegming as I walked in, but mistakes are often made in life... Next time I would rather eat food off the floor at a festival toilet that go back to this place. Terrible.

I wish I could give minus stars to show you how bad my visit was. Rude blonde woman working, acting like I put her out and interrupted her conversation with another member if staff to try and order my breakfasts. Then told me where to sit in an empty restaurant. When I explained I wanted to sit further away she just walked off in a huff. Then made another waitress serve me. If I hadn't of paid I would have walked out. Cooked breakfast was OK, but continental was dyer. I would not return here if you paid me. Was not worth the money! Go somewhere else trust me!

Food was ok good value for money but it was slammed down on the table and wasnt even asked if we wanted any sauces had to chase the waitress to get some. Then it came that was also slammed down. No one came to ask if everything was ok at all through the meal. Wont be returning soon.. Can see why no one was in today!

Went for a family meal for Mother’s Day My husband ordered our meals but when it came they offered me fish and chips I told them we had ordered lasagne The waitress went back to the bar, then returned saying no lasagne had been ordered,despite another member of the family being present,and hearing him order the lasagne, as he was asked was it the beef lasagne or the veg option We then had to re order the meal and pay for it despite it obviously been a mistake on their part As I am diabetic,and had taken insulin as I did not expect to have such a long wait My blood sugar was becoming very low and to be fair they did bring me some garlic bread out, but by the time my lasagne finally came other family members had virtually finished their meals We asked to see the manager but she appeared to be avoiding speaking to us about what had happened To be fair the young waitress was very good and apologetic Finally the manager approached my husband and he had to have a conversation about the poor management She offered us my meal free finally Just not impressed with this chain generally unfortunately very hit and miss experiences and long waits for food

I dine here in my first night staying at the Premier in and the food was alright your average pub food. Staff were very good and friendly. Regarding breakfast, on the first day 12/03/2024 staff took their sweet time to come and take my order for the cooked breakfast, I actually had to go and call them. Food was OK overall but the fried eggs were swimming in oil, disappointed. On the second day (today 13/03/2024) the toasters were not on, I could've waited forever (incompetence if you asked me) and the woman taking the room number was not very friendly. Fried eggs were once again swimming in oil. A good dinning experience but a terrible breakfast experience hence the rating.

Food was ok, just a bit greasy, service was good

Lovely good, great service, lots of kids running up and down through the dining areas

Decent pub food. Kids play area

Huge thank you to Helen and the other staff. They were all friendly, and went above and beyond to make our time with you a pleasant and pleasurable experience. A huge credit to your company.

Okay atmosphere, nice staff. Food was awful and had cheese and potato pie which was full of garlic and herbs. The chef made a error it turned out. My steak was too chewy, and i'd say a third of it was fat/gristle.

The food was great as always. I ordered gammon steak ,chips, tomatoes, and 2 slices of pineapple. Had a bit of a wait for the dessert, which was annoying but worth the wait with a Cadbury sundae.

On first visit here , caught my finger between the bodged door trim ( obviously work of cowboy builders) that shaved the top of my finger off , managed to get finger sorted at the bar & still painful after a week of been there. Had a meal which was OK, cleanliness of the place was poor eg cutlery, tables , place just felt it needed a deep clean . Will not be visiting again 😒

Lovely friendly staff. Very helpful and attentive. The food was good and tasty. I had 4 evening meals here and enjoyed all of them.

Staff very miserable, the manager is very inexperienced, had a problem with 3 of the meals asked to see the manager but told the staff member she was busy so never came, very very poor

Good food for what you pay for steak was lovely mash is weird according to mine and my friends child lol I liked it.

Soft drinks watered-down food was mediocre at best and was expensive for a small portion won't be going back

Just had Christmas Dinner there today. Everything was just perfect. They catered for our group of 13 without any problems. Nothing was too much trouble. The food was great, atmosphere was great,was served real quick. The staff were jolly! Would highly recommend this place! We'll be back next year! Also a special shout out to Becky! One of the waitresses! Many Thanks!

Visited with a friend yesterday to enjoy the festive menu. We had booked a table in advance. On ordering at the bar, unfortunately, they didn't have my friends starter in stock. We received our glasses and filled up on the unlimited drinks deal. The starters arrived fairly quickly, I enjoyed my mac and cheese bites, but they were a little greasy. My friends soup was covered in basil oil, which was unpleasant. She left most of it, but this was never queried as we waited ages for our main courses and had to ask if they were ready. We both enjoyed our main courses, I had the festive burger, and she had the turkey dinner. Both were piping hot and perfectly cooked. We then waited ages again and had to request our puddings. We both had a sundae, and they were fresh made, no complaints. We observed a severe lack of staff. Once you did speak to a staff member, they were very pleasant and helpful. Tables were left uncleared, and the place looked dirty. Under our table hadn't been cleaned, and the remnants from other meals were clear. It was such a shame as the food was delicious and piping hot, but nearly 3 hours to have a 3 course meal is ridiculous.

Usual pub grub but always nice. The lunchtime 2 meals for £12? Is always worth taking advantage of. The staff are always welcoming.

Great tasting food. 😋 defo go again. Very friendly crazy bar staff 😜

It's quite a nice place to go for a meal, plenty of space, and decent food.

I don't have much words because it's just great here. The food isn't overpriced and if you want a nice bite to eat its perfect! Not had a bad experience and it's mine and my mums go to lunch place. The staff are friendly too and plenty of car parking :) Update.. had the festive menu today and it was the best dinner I've had in a long while. Even beat a carvery!

First time in this Brewers fayre and certainly will be coming back again. Lovely atmosphere, tasty food and friendly staff.

Big improvement since the last time I came staff behind the bar super I had steak and the rest went with carvery we all loved the food thank you all

On arrival to the restaurant on a Saturday tea time at around 5.10 a lady came up to us and we requested soft seating for 3 .We were escorted to buffet style seats all taped up with grey tape which looked unsitely and not something that you would like to be sitting on (it could of marked your clothes) So sat at the next table where the seating was not taped but noticed that. the seating further along was also taped.Not a good impression.The restaurant had hardly anyone in.We were there with our 11 year old grandson who noticed that the cutlery laid for us looked unclean so found some more from another table which looked better.We ordered the rib combo,smothered chicken and scampi with mushy peas which were all dried up.The portions of chips were sparce compared with what we have been given at other Brewers Fayre's that we have eaten at.We will not be returning to this one again and your staff at this restaurant could do with customer services training.

Long waits to be seated and the place really wasn't busy. Then waited just as long for th3 food to come out. We all only had burgers. Tbh it wasn't worth the wait.

Staff were very helpful and friendly unfortunately couldn't find a clean menu card. Checked few all had food stains on them

Buffet style breakfast, can have full English, continental available too, fruit juice cereal croissants, but don't fill up quick enough when busy, said 15mins for more croissants - still didn't arrive to be filled up after half hour, coffee was cold out of machine.

Had my daughters birthday party here tonight. Helen was brilliant, couldn't do enough for us. Would highly recommend

Bought my 3 year old to celebrate her birthday, staff went above and beyond putting little hats and sweets out. She had a wonderful time with family. Staff were excellent and really deserve some credit. I'll definitely be back. Thankyou so much for making a little girl have a great birthday

Brilliant breakfasts, excellent choice of English and continental! For the price it's absolutely fantastic! What truly sets it apart from other places is that children eat free.

Nice breakfast, really good value for money as children under 16 eat free. All the usual breakfast cereals, bacon, sausage, etc. with continental choices. Very nice 👌

Helen in the play area is wonderful and funny. Very caring. Will always come back.

I had my daughters 6th birthday party at the Brewers play area. Helen was fantastic and very helpful before and during the party! Great time had by all ⭐️

Stayed for three days. Food is fine like any other pub. They have good deals that you can take advantage of. I felt that the breakfast menu needs some improvement and they should offer a few more options. Other than that, it was a good experience overall.

Brought the kids to the play area for a treat. The lady in charge (Helen I think) was fantastic very helpful and friendly. Great service and the play area was kept very clean.

Charged 2 different amounts to my card and took 2 weeks to get back. Food was better than ladt time but not amazing.

Good food value for money great service and clean environment, staff very friendly and helpful

Some of my food was charred to much.(chicken) Rest of the food was lovely. However the wait for over an hour after ordering was abit much and same with getting desserts rather slow.