The Kitchen in Newcastle-under-Lyme

Order came and items were wrong and missing. Rang up to explain and the owner was very rude, no apology and wanted me to wait until the next time I visit to receive my credit, delivery driver was lovely :) he ended up coming back to deliver the missing food, but because I binned the food given by mistake due to not fit to reuse the owner spoke very abrupt to me and said you are not getting the free bottle of pop, we’ve spent loads with these in the past, never again shocking

Decent food very slow service reasonable priced if you not in a rush and prepared to wait it's fine

Life is full of little victories. I was so thankful for the nice English breakfast I almost forgot to take a photo. I never eaten before this best hygiene quality. Bacon, hash browns & sausages are blast with yummy, I ordered beef, gravy baguette ahhh simply too good thanks to “The kitchen”

This used to be a good place ! Ordered a double oatcake and some toppings. The DOUBLE oatcake consisted of ONE sausage and ONE veryvpoor quality and poorly cooke rasher of bacon. I had a side of blackpudding and it was solid, i was actually able to snap it in half like a crisp, that went in the bin . Needless to say i wont be visiting again. I had to go to another place after as i was left hungry and quite disgusted at the standard and quality of food let alone the questionable hygiene of the 2 guys serving

A double oatcake was orderd, i got ONE sausage and ONE bacon and soggy oatcakes wrapped around them, a side of blackpudding which was solid and i was actually able to snap it in half. Im sure it was off before they cooked it and looked like it had fur/hair growing on close inspection

Had consumed Breakfast here and is absolutely excellent.

1st time ordering food was quick very hot and absolutely amazing, will deffo order again

I dont usually do reviews but this was very much needed food was absolutely perfect and fast delivery great price 👌 thank you

The breakfast is so professionally done here, perfectly cooked, well prepared.

I have ordered some food for delivery came within 40 minutes. The food was lovely, hot, quality and well prepared. 😋 yummy yumm

I ordered cheese bacon panini it was very quick and fast delivery it’s very yummy and the cheese oats cakes are very delicious 😋I loved it

Food from here is always spot on. Owner is lovely too. Can't fault the kitchen 👌

I normally have my breakfast from The Kitchen and it’s always very good but this time I thought it needed a feedback which am doing so right now. It’s absolutely spot on with what they serve, it’s delicious and so tasty as well as well presented. Well done guys 👌

Charge extra 50p on card and over priced

I have been here twice, the first time the staff could not of been more accommodating or friendly. I know they never marked themselves as vegan but I stopped by and fancied a sandwich, they ran through all the options and felt bad when I simply wanted a salad bap, so they offered me some fruit also. The second time was not like this, I asked for the sandwich to which he replied “tuna mayo”, I explain I’m vegan and just salad is fine, he then says they don’t do this and they have ham and cheese? I then re-explain I’m vegan and what that means I can and can’t have and honestly I’d just like a salad bap, he point blank refuses and states this can’t be done. So I ask have they got any baps? To which he responds yes, I then ask has he got any salad, again he replies yes so you can imagine how confused and disappointed I am. I hate being that customer who complains but I simply don’t understand the customer service I experienced yesterday. I left without the salad bap I’d kinda been wanting all (yes I know that’s a bit weird 😂)

Nice breakfast and lunch food can be delivered locally.

Ordered a chicken salad sandwich, bread wasn’t fresh felt like it was days old, hardly any chicken on it, and cost me £4.70 really disappointing won’t be ordering again

Called Nice and clean but had baggets with chicken No margarine Just Plain dry disgusting to eat.

Great breakfast arrived on time!

Very dear and wasn't impressed with the food.

The food and the delivery service are excellent. The owner is very friendly also. You won't be disappointed if you give these guys a try.

Very tasty fresh breakfast menu.

Took order and payment then waited 4 hours to say they could not accept the order. Who accepts an order at opening then not bothers for 4 hours!?

Just spent ages making an order for them to cancel with the LIE we are too far away!!! We aren't at all!!! Shameful!!! Don't deserve customers if that's how they treat them

I'm writing this as I'm chewing the last mouthful of the bacon sausage cheese and beans baguette I bought from here. This is breakfast done correctly. The baguette had been placed onto the hot plate so it had a slight crunch to it on the ends, the bacon and sausage were cooked to perfection, and the presentation was spot on. Sometimes breakfast places put your fillings in like an Aldi checkout operator rendering your breakfast an absolute mess. This was spot on. 100% my new breakfast place.

What more can I say than I’ve never had a bad experience. Food is always amazing and hot and we’ve always had a pleasant experience. But on the pricey side but definitely worth it in my opinion.

Picked up a tasty sandwich & excellent customer service

The food from The Kitchen is home cooked and really tasty. Love the hot roast meat baps and the lobby and oatcakes. Always delivered quickly with a smile!

Came in for usual dinner break and Cavos never fails to amaze me with his great customer service, lovely and polite bloke and serves up top food suiting everyone’s needs. Highly recommended. The lobby’s amazing as well as everything else on the menu. Can’t fault the place, lovely place for food.

Best breakfast I’ve had for a long time, perfectly cooked, very well presented and a generous portion too! Friendly service, highly recommended, thank you guys.👌

The food was delicious and with generous portions beautiful quality and very clean the staff was extremely friendly and helpful.

Trying to order breakfast on the phone but was told to hurry up by the man taking my order he said hurry up I have a customer waiting.i said I am a customer I was trying to order for 5 of us and trying to make sure its right ! Just lost 75 quid mate! I was a good customer... last order had missing oatcake when I told him he said you asked for one !? Why would I order one oatcake and pay 5 pound delivery ??

Absolutely disgusting service. Placed an order at 10.01am and called at 11.45am to find out where it was. The female member of staff proceeded to advise she was on her own and it hadnt even been started. I asked to cancel and for a refund. She put the phone down. I called back to be told that i was to take it up with her boss and sort it online - for her then to put the phone down again. I called back to be told 'to stop ringing she was trying to deal with a customer' swore at and put the phone down again, she then put the incoming calls to voicemail. Disgusting and shouldnt have contact with the public. Rude, aggressive and disgusting!

Owner parks his car with no care for everyone else then on asking to move on trapping 4 cars, refuses, because he is "too busy" time to be less busy and care about others then. Deliberately parked to try and allow maximum number of people access to HIS shop front and he has the selfishness to stop that happening

Just moved house so no food in thought I'd order breakfast at 11.20. Food didn't arrive until 1pm. The driver did apologise but thus isn't good enough for delivery when original expected time was 12-12.20. Food was hot and fresh the breakfast meal was nice unfortunately the bacon was black. I found it quite expensive for what it is when other offer a better deal ( we started looking at other places after the order was taking so long)

7.20 for breakfast?? Joke 2 quid can of pop

Going down bank fast. Fillings are getting sparse. Food tast cheep. Use to eat from here regularly needless to say won't be ordering from here again.

Food was average. Expensive compared to other places. And they charge you 50p if you use card, even over £5. I doubt I'll be back.

First online order of a breakfast. It was cooked beautifully and arrived in good time . Really , really enjoyed it , definitely ordering again from here again .

Took over 2 hours to come... when I rang after an hour and a half they said it was a few minutes away. Then it took a further 40 mins. Really average food for the money, will never order again

First time for me here, friendly customer service and the breakfast was outstanding 👌 Matt

This place is a Staffordshire gem. The food is the best around and the customer service is second to none. I highly recommend the Kitchen at Milehouse.

Used to be good but gone down hill since last visit....slow service and food spoilt by burnt bits etc....don't know when grill plates last cleaned but food tainted with old grease etc. Hopefully it has improved since last visit as been a while since I last went there..

Opening Hours - Whenever they feel like opening. Staff Attitude - Unprofessional & Rude Food - Undercooked or Burnt. Take your pick. I've given this place way too many chances. The final straw was when I walked in the other day. I tried to order and I was told "We're not taking any more orders, we already cleaned up and close in an hour". I was that stunned I didn't even respond, I just left. Steer clear.

Owner incredibly rude! food not like it use to be, was over charged, we went off the website prices so the price you see is not the price you pay. We wont be ordering again its gone downhill - save your money and avoid

Ok food. But nothing special. Takes ages for them to cook it

Friendly staff and good food always out to please people.

Very friendly people. Very helpful. Good food.

Super fast delivery, food is lovely and piping hot. Very happy! We really struggle to find a breakfast delivery place in this area but you've now got regular customers! Thank you!!

Our first time visit to this excellent place to eat breakfast & lunch, freshly cooked bacon, delicious English breakfast not to mention a fantastic service & really polite staff. Shop & the inside their kitchen is soooo clean. Well done guys 😋😋😋

Prices are now expensive . bacon undercooked. One sausage on bacon & sausage sandwich? Good if your on a diet 😂 Ordered breakfast before without problem. Yesterday asked for no mushrooms ......Still had mushrooms. Then hubby got challenged as she forgot give him change. Not open on weekends,which i find odd for a local business.

The food is okay (tastes fine but often overcooked) but the staff are very unfriendly and rude. We've ordered from them many times for the office, and every time we've had a slight issue they've been rude. Also, the food takes way too long to be delivered. On 21st December we ordered food at 9:26, an hour later we called them, they told us that they had only just started cooking the food. They arrived at 11:15, nearly 2 hours after the order, and told my colleague that she had "no patience." The prices are fine, but the way the staff treat their customers is awful, and we've decided to never order from them again.

Very friendly. Very clean. Thank you.

Friendly staff! We go regularly for lunch 😊

Staff are helpful and freindly , the food is just how you like it when you ask them to cook it to your likeing , love the food and the shop

Great food clean and tidy really excellent. Staff great and food to add to the service!!! Only open in the week but very worth a visit. Special offers are really good

Was having a hectic morning getting ready for a University Graduation, so popped to get breakfast and take lunch with us. Breakfast boxes really tasty, sandwiches made to order, really fresh and did the trick for us. Establishment immaculate, so so clean. Staff very friendly. Will definitely return and I've already told my friends about it.

I have been a regular customer of the kitchen for over 12 months.The food is always delivered on time and delicious.

This is a clean and friendly environment, they offer vast range of food to suit all and outside catering is offered at a high standard. 100% recommend. Delivery available

Gorgeous food and fast delivery <3

I'm a regular here. A takeaway/cafe with open kitchen so you can watch your food being prepared. Something for everyone - huge cooked breakfasts, filled oatcakes (it's a Staffordshire thing!) hot roast baps, a salad bar and hot pasta bar, sandwiches, paninis, jacket potatoes..... And homemade cakes and cheesecakes. The food keeps me going back, and the prices mean I can afford to! Highly recommended.

Great selection of takeaways, generous portions, terrific value, spotlessly clean and beautiful friendly service. Couldn't ask for more.