Pizza Hut Delivery in Newcastle-under-Lyme

Impossible to eat. I love pizza hut and this place used to be great but unfortunately it changed a lot during the past months! Last order our pizza arrived like this.. and today it took 2 WHOLE HOURS to arrive and it came with the weirdest dough ever, nothing like pizza huts dough.. it tasted like bread! Now (hours later) my stomach is hurting so bad that I don’t want to eat pizza hut ever again in my life

Excellent And Friendly Driver, Excellent Delivery, Excellent Service 😊⭐⭐⭐⭐⭐

Has not arrived. Was delivered to the wrong address

BBQ Melt was stunning, lots of filling, spot on, loved the garlic powder on top too. Honey Chilli Chicken was a game changer. Top marks lads ✌️

I have not received my delivery !

Missing ice cream from both cookie doughs

Absolute waste of money, pizza is horrible, it came cold. may as well have a tomato purée sandwich for tea. £50 for 2 pizza? No thanks, I’ll go next door and get a KFC next time👍🏻

Wrong drink, food cold, left at 13 30 didn't get food till 14 06 and it was freezing cold, Map said he went knutton/claton ways.

Fast delivery but the pizza was ridiculously greasy, not great

Cold and bottle of pop from the deal is missing

Just like ordering from Domino's the drivers do multiple deliveries on route to you and your given a cold pizza. It shouldn't take 40 minutes to make a delivery 2 miles away.

made an order for a light cheese pepperoni feast and the pizza looked like i had ordered extra cheese on it, made me feel sick

Sadly this is the 2nd time I’ve had bad service from this store via just eat. Most of the food was just warm not hot like you would expect almost like they had cooked it too soon before the driver arrives to deliver, the chicken and garlic bread in particular were only just about warm enough to be enjoyable. Wouldn’t expect this when paying £35 for the so called privilege of getting my order delivered.

Arrived 40 mins late with the wrong order, driver mumbled something then left , came back 10 mins later with correct order that was stone cold, really disappointed as I ordered 2 hours before I wanted it so as it would be delivered on time , never ordering again

Food great, delivery exceptionally , i just had a hard time finding any pepperoni in a "double pepperoni pizza"

No complaints. Perfect food and perfect delivery

Haven’t had Pizza Hut in years. Was impressed with how good it was. Unfortunately they missed off our garlic bread. And the driver went to the wrong house at first. But pizza was amazing.

Wrong pizza sent, too spicy. I spent more time picking off things I didn’t want than eating the warm pizza

They don’t deliver to Stoke which is 2.5 miles up the road… what a waste of time.

The pizza was not nice, and the dips taste off so I will not order from where again

Great driver and on time delivery, super! - note to just eat- stop sending drivers 200yards further

Cold food. Driver stuck in traffic. Never get the dips which are meant to be included

Great food, delicious and super hot! Great staff 👍

OK I understand the situation because of crisis and many situations but why every time you reduce portion of food. That I don't understand. I give you 4 good star for food and service.

Always nice from here best pizza around

Horrible Pizza, DONT GET PIZZA FROM HERE. We ordered two large pizza and both were shocking...... Virtually no cheese on them, dry and hard and really tasteless like eating cardboard. Honestly a cheap supermarket pizza tastes better than what Pizza Hut, Newcastle under Lyme make. Avoid at all costs.

Absolutely terrible .we ordered a delivery thst didn't come only to be told it went through as a collection. The shop sent it .it was cold and like rubber with items missig ..tried to complain but no Interest saying we ordered wrong on the website ..two of us witnessed what we ordered but told basically we were wrong ..what appalling customer service....!!

Great delivery. Driver was friendly & on time. Will order from here again

myself and my work colleagues ordered just under £70 worth of pizza's on the deal of any size/any pizza for £9.99 with delivery of £1.99 We had it selected for 12.15-12.30 delivery slot, the pizza finally arrived at 13.20 after calling to chase where the food was twice. They had clearly been re-cooked and there was no sauce to dip in either. overall extremely disappointing.

Delivery driver brought wrong order and drove away, but we couldn't get delivery from anyone else because he logged it as complete. Couldn't understand English and delivered someone else's smaller order to us.

Great food but disappointed that I didn’t get the dips that I ordered which has happened a few times

I was delighted to have found this so near my holiday address. It had been years since I had eaten a deep dish pizza and it was delicious.

Quality is great. Problem is it takes too much for it to be delivered, over an hour sometimes. Also, they never answer their phone or have a customer service online chat. Update: never received an order and had to contact customer support over email and got a refund only after a full week of emails from them escalating the issue to different departments.

Did not deliver pizza. We paid and waited for an hour. They closed before delivering.

Absolutely vile. Undercooked and the new meat free range is absolutely disgusting

I'm not impressed with tonight's performance from Pizza Hut Delivery! 😕 I don't know how a delivery driver can deliver someone's evening meal to the wrong address, what's more annoying is some selfish git accepted my evening meal and receipt and had a free meal! The five stars are for the delivery driver-they state that I'm absolutely fuming with him!!

Asked for not before 5.30 and they did it! Lovely delivery driver, food hot when it arrived too

Pizza is hard, chicken is dry and tastes frozen. Not worth the money, really disappointing.

Driver couldn’t find address despite the house being here for 26 years Food stone cold

All ok apart from extra topping paid for was not put on one of the pizzas.

BEST PIZZA... Far better than dominos any day! Always feel ill the next day after dominos yet with pizza hut there's none of that. Best customer service going too, fast delivery. Always order and it's delivered within half an hour, beautiful food and great deals. Thank you very much for being around with the best pizza. In mine and my partners opinion it's the best pizza hut around too!

The stuff crust pizza was just poor quality as well as the taste only good thing was the delivery time

Great customer service, especially from the store manager! Friendly service, good food and speedy delivery. Recommend the KFC pizza!

Got the order wrong twice, they had to make three journeys to my house, I won't be ordering again from there, £30 for pizza no drink included and very poor

Great Pizza's. Piping hot and on time. Great guys who work there too. Top customer service. Grab the Christmas Pizza it's amazing!

Great pizza Great service Good deals

Tried the KFC pizza, absolutely disgusting! The gravy was disgusting and didn’t taste like KFC gravy at all!! Wouldn’t go running back!!! Not worth the money!

My pizza was half cheese half the meaty one when I ordered a full 13” the meaty one. It was rather disappointing having half a pizza

Absolute amazing helping staff very nice and every time I come here food is exceptional!

Late. Cold. Terrible quality control. But don't let that put you off Pizza hut altogether. Make the trip to Pizza Hut Festival Park and collect, you won't regret it. The staff are fantastic their, the menu is better, and the pizza is the best I've ever had. Shame Newcastle branch is such a shambles.

Food was nice but the cookie dough was advertised as having ice cream with it, since it didn't say "restaurant only" written by it I assumed it would be included but I guess not also it was 15 minutes late and no update was given saying that this would happen

Excellent, £20 for two large pizza's and cheesy nachos is great value!

Always collect so the pizza is always nice. Good deals on for a collect only pizza...so great place to order.

Great deals. Tasty food. Quick delivery.

Pizza was lukewarm and much too early.

The delivery guy didn't ring the door bell, as requested. However, luckily I heard someone shouting " is there anyone there?"

Nice pizza friendly saff very cold waiting

Poor delivery service,was 40 mins late,made a complaint was offered a £5.00 discount instead of £10.00, for the next order. This was not given ,when I asked about it today ,because I paid cash they ave no record of it .

when the food arrived it was incorrect and things were also missing. the pizza was the incorrect size. and the food was freezing. (he had several more orders in his car I’m assuming they were all the same freezing like mine. I’m very disappointed and will never order from here again. shame for a well known brand you’d think the overall service would be better.

Friendly staff, I've collect my order fast and easy.

Lovely girl on the desk very helpful

Great service and a great delivery man so polite and pleasant thanks

It was a mediocre pizza. Too few ingredients on the top

Cheaper than pizza Hut restaurants and always on time

Fresh food and friendly service

NEVER again ordering from here. I used to order regularly (around once a week) on a Friday. Last delivery of x2 large pizzas and a few sides arrived. There was a piece of smooth, hard plastic on the second pizza. It wasn't noticeable at first however was noticed after one slice being eaten by me. The main concern is that my 5 year old son was eating the other pizza and if he had the one with plastic on he was less likely to notice and could have caused some serious damage. Upon speaking to Pizza Hut and then the head office I was advised by Cameron (the manager) that they would come back to me. After chasing them once a week for 2 months! I called again today to which they stated that it hadn't come from them and that was case closed. Utterly terrible customer service - no blame acknowledged and further more no offer of a refund even though they were happy to come and pick up the pizzas, sides and plastic after I called them about it. Stay away if you have kids or common sense

Good pizza but choice is limited for base. Staff is friendly. Enjoy

When working here it was fun because I could answer calls and make pizzas and make people happy, but for the 3 weeks I worked here, I never got paid and it's really discusting because all that hard work was for nothing and the managers wouldn't do anything about it every time I called, all I got was being directed to other places that I didn't even work at.

absolutely brilliant 100% 5*****

Disgusting. Over an hour for delivery and cold inedible pizz for ridiculous price. Never again.

Just had a pizza delivery, one of the pizzas came wrong. We ordered a meat feast with 2 extra toppings, what turned up was a meat feast with no meat and only the extra toppings. Manager wasn't interested when complained

Have big place for customer car park and nice quick services

An order as small as a £14 order took an hour and a half to arrive at my house after 2 phone calls to the shop asking where my order was and having the same answer of "he's on his way" when the food did finally arrive, it was all cold, bit cheesed off really

Pizza's came cold, hardly any cheese at all we phone up and told them it was cold, the man on the phone had a bad attitude as if we had personally insulted him and said he would replace the order, we were not told to save the pizza and so we took it from the kids and slug it bar one pizza we hadn't opened to show driver. He showed up half hour later with our 3 pizzas only to then take 2 away!! Because we only had the one pizza to give back so we were left with one pizza between 6 of us !! Disgusting service and to top it off I had stomache ache all night from the ONE cold slice I had eaten ! Don't bother ordering from here.

Some really really good za's from here. The sauce is classically good, the crust is always so satisfying and the cheese is cooked to perfection. Delivered surprisingly quick during busy periods, usually around an hour wait

Very happy with the service, could pay by card over the phone, spoke to a man and woman just because I don't like 3 way conversation's, lady took my order after as the website seemed to be down. Very efficient and friendly understood totally what I required and acted accordingly. Many thanks (13/11/2015 at 21:15)

Service was great, cheaper than dominos where the girl was rude on the phone, pizzas were delicious and hot. Food was waiting for us on collection. Staff very helpful on working out the best deal.......a excellant extension of the Pizza Hut empire