Based on 118 opinions finded in 1 websites
Opinions
Delicious Sunday lunch very attentive and great service will be back
Sheila Stockwell . 2024-11-12
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High quality food, a wide range of drinks, friendly and competent staff, live music every week plus monthly parties, sports on the tele all day, comfortable and well thought out furnishings - all signs of an owner that cares! Ruddington is absolutely richer for The Heart at Ruddington!
Lowrie Music . 2024-11-06
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Someone is really trying hard to overhaul this pub. The staff are really excellent with their service. All credit to Matt the supervisor for intelligent participation with customers too! The 2 back rooms are smaller and better served for dining, albeit the smallest needs some 'softening ' to a dark format. Food excellent and good value. Keep the chef!!
Joyce Emson . 2024-10-30
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Great refurb, can't score food, not had any yet, fab atmosphere lovely landlord
Mark Waddley . 2024-10-28
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I’ve been excited to visit The Heart pub in Ruddington for ages, and tonight I finally got the chance—and it was worth the wait! From the moment we walked in, the warm and inviting atmosphere stood out. The interior is beautifully done, with a cozy and stylish feel that makes it the perfect spot to relax and enjoy a meal. There’s such attention to detail in the decor that adds to the whole experience. My party of three decided to try the tapas deal (3 dishes for £18, which is fantastic value) and also shared a Hawaiian pizza. The portion sizes were absolutely generous, and we all left feeling completely full and satisfied. The food was delicious, with the tapas being a real highlight. On top of that, the staff were exceptional—super helpful and attentive from start to finish. A special shoutout to Leah on the bar, who was so kind and made us feel right at home. Her service really added a personal touch to the whole evening. We loved it so much that we’ve already booked to come back in two days! I can’t recommend The Heart enough—great food, lovely atmosphere, and wonderful service. Definitely a place I’ll be coming back to often!
hannah hewitt . 2024-10-23
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Well priced food and lovely staff, whenever I’m in town I come here for dinner and a drink
Manesh Mistry . 2024-10-21
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All the staff are amazing they can't do enough for you.
Lucy Dutton . 2024-10-21
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Jack, Matthew, Tracey and the chef knocked this one out of the park! We wanted a birthday gathering in a private room with enough food for 14 people. They were accommodating even when we had to change the date at the last minute. The chef made us Halloumi Fries, 3 types of chicken wings and Mushrooms with Ciabatta bread, delivered continuously by the friendly staff. We all thoroughly enjoyed the night, and highly recommend otters to visit the pub for food and drinks to try other exciting foods, and Sunday Roast options.
Mac McConnachie . 2024-10-21
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Food was outstanding, staff was amazing couldn’t do anymore and the all round experience was fantastic if your local or are around the area I would suggest you you and grab yourself an amazing meal.
Kieran Hindley . 2024-10-21
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We booked on line the day before and when we arrived they had no record of us having booked. A table was set up for us in the bar which was horrendously noisy. Food average at best- won’t be rushing back
Doreen Massouras . 2024-10-19
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Lovely meals, a good selection of different main meals, nice atmosphere and nice facilities.
stephen price . 2024-10-19
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Had a lovely lunch. Matt was a great host. Booked to go again
Voirrey Hamilton-Royce . 2024-10-18
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Amazing pub with a lovely welcoming atmosphere . Have eaten here and the food and menu is extensive and delicious. Great service from lovely team of staff. Can’t recommend it enough
Jane Robson . 2024-10-17
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Came with a group of friends for a Saturday night groove ! Live music kept the place with a buzz and the delicious and reasonably priced food made it a treat. Recommending this pub to the local community!
Holly Robson . 2024-10-13
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Would not recommend even contemplating trying here. Came for a double birthday celebration, left feeling regret and upset with the situation. Staff not trained, food is not great, management so so poor. Drinks order wrong but we stayed quiet as we appreciate that new staff members make mistakes and this pub opened nearly a month ago. 4/5 meals came and all of mediocre quality and one missing still, which we had stated generally to a staff member. We found a manager and when asked about the 5th meal- “it will come”, well they were not stressing, stood in a corner talking. When the manager was asked again later into the meal, he was trying to ‘ascertain’ where it was, blunt- no apology, no priority, no nothing. Sat waiting. Meals being given to other tables now. Wasn’t busy, we were the first order of the day so what went wrong here? We all finish when the last person gets his meal- microwaved and small portion. No apology at this point, no manager to see to us, we had to get up to find them again. Why are they not shadowing staff members so early into its opening? Caring and checking on things? This is the bare minimum for a mildly successful pub. We thank the staff member that sat with us and got down on our level and took the time to apologise, and they should be recognised for taking accountability, rather than the actual manager, who started to argue and call us ‘mate’ and ‘irate’ when he came over to question why we didn’t enjoy the food and the ‘service’ provided to us. Shocking really. Manager was fine to see a staff member get upset about this and we let her know throughout that it was not her fault, that it was a managerial issue. Please train your staff until they are confident and be nicer to your customers, this behaviour scares people off. You can find much better food and service in Ruddington.
Emily Peacock . 2024-10-13
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Came for a Sunday lunch today and the food was 10/10 - absolutely amazing!! Lovely staff and atmosphere too - huge thanks to Jack and the team!!
Helena Wason . 2024-10-13
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Fabulous Sunday roast today. All really fresh and clearly homemade. The crackling, roast potatoes and cauliflower cheese deserve a special shoutout. Thank you to Imogen and Fran for looking after us. We will definitely be returning.
Brooke Whiley . 2024-10-13
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Hospitality 10/10, table of 7 Imagon and Matt very attentive, lovely food, highly recommended xxx
Hope Russell . 2024-10-12
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Awful. Management cannot properly train their staff.
ella . 2024-10-12
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Came to try the menu at the newly opened restaurant and wasn’t disappointed! I opted for the calamari from the Tapas section as a starter which melted in my my mouth and the fillet steak I had as a main was cooked perfectly- juicy, tender and flavourful. The Service was also fantastic and the team couldn’t have done enough. We will be returning.
Matthew Taylor . 2024-10-12
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⭐⭐⭐⭐⭐ Absolutely fantastic experience at The Heart at Ruddington! The food was delicious, especially the tapas, which was full of flavor and perfectly cooked. Each dish was a treat, and the variety made it easy to try something new. The service was warm and attentive, making us feel right at home. To top it all off, the drinks were reasonably priced, which was a pleasant surprise for the quality on offer. This place really knows how to balance excellent food, great service, and good value. Highly recommend for anyone looking for a lovely dining experience!
Charlotte Davies . 2024-10-12
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We visited the pub and it was amazing. Whilst the staff are new we found that everyone was attentive. The food was astounding and the service was top level. We would definitely recommend this pub to the local community. ☺️
Leah Harrison . 2024-10-12
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Visited the recently refurbed Heart! Jack and the team are amazing!! Great atmosphere, amazing food and customer service! Would definitely recommend. Rach & Kel x
Rachel Hayden . 2024-10-06
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Went for a birthday Sunday lunch and it was brilliant the staff are all lovely and the roast was on point
Adam Trigg . 2024-09-29
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Reasonably priced Sunday lunch. Ideal portion size. Lovely vegan and vegetarian option. Staff very helpful and friendly. Introduced themselves for a personal feel. Lovely warm atmosphere. Great Garden for the kids too! I will definitely be back.
Steph Douglas . 2024-09-29
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Amazing place to eat and drink. Staff are friendly and willing to help with anything.
Lucy Dutton . 2024-09-28
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Very friendly atmos. Attn to gents please.
David Cutts . 2022-11-24
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Friendly, I get the vibe that that they have a lot of locals but didn't feel out of place. The guy who runs it is very friendly too
miilahgirl . 2022-06-22
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Brilliant place to have a drink,
angela bradbury . 2022-05-22
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Nice pint sport on tv nice staff
Julian Mills . 2020-01-06
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Decent pint,toilets a by t trainspotting
Huxley Sinclair . 2019-12-22
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Dingy ran down pub with glass all over the pool table
Jonathan Stokes . 2019-06-18
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This place is an absolute dive. It is dirty and smelly. The furnishings are ripped with stuffing falling out. One room looks bare but basic. We only saw the state when we'd ordered food and drinks. The food was awful too. Burger was chewy but not in any good way. Chips were luke warm and not cooked through enough. My burger bun was hard at one end indicating it's age. I had one bite and left everything. Seriously dreadful. Our experience wasn't helped by the obviously regular client who drinks rum and coke who was loud and foul mouthed. Altogether YUK!!
Carol Clayton . 2019-06-06
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Friendly welcome, secluded beer garden.
Steve Cann . 2019-04-05
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Used to be the best pub in the village years ago, looking a bit tired now in need of a refurb.
Mark Shaw . 2019-02-02
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Nice little boozer. Good pool tables. Good place to watch sport. Food not bad. Nice friendly atmosphere. Places like this are nice to have around and are sadly disappearing from our communities. Plus the pub dog is awesome!
Giuseppe Vassallo . 2018-12-07
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Staff friendly and helpful, great atmosphere
S C . 2018-07-06
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Went to watch the football nice place pleasant staff
Doreen Gadsby . 2018-05-11
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Nice local pub, also do good food
Leah Calladine . 2018-04-21
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Loads of sport on the TV's and a good pint
Wayne Swift . 2018-03-20
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Family run pub, great owners, service with a smile, great for sports, two pool tables, 8+ TV screens inside, a projector in the back garden for the summer with a great BBQ, wide variety of drinks, small car park at the rear but easily accessible from front or back plus they do decent food I would say the food is a solid 4/5 only reason why I wouldn't rate it 5/5 is because it not fine dining but what you pay for and what you get is worth a 4/5 burger chips pint Panini nachos breakfast pub classic you can't go wrong with the food they serve it taste brilliant solid 4/5 on taste if it was stuff like steak lobster definitely give them a five star they have a great chef. Love coming in and spending my money as I always feel welcome
Gianfranco Forlenza . 2018-03-20
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I've never been so disappointed in my entire life and I've been married.
Elliott Harvey . 2017-12-31
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Nice pub, five stars because the resident dog is adorable. Joking aside, good atmosphere, friendly staff and well priced drinks.
Lauren . 2017-11-05
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Good bar with variety of alcoholic and non alcoholic and juice drinks.
Raj Verma . 2017-09-09
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Great new seating areas and amazing team!
Lee Stapleford-Allen . 2017-08-26
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Lovely pub with a nice atmosphere
george . 2017-03-04
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What a dump, if environmental health went in they would close it down, dirty glasses, exposed wires, diabolical.
russell ward . 2017-02-11
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Quite a nice country pub in a nice village
Freedawn Home . 2016-11-08
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Could not put zero stars. Massive disappointment, Place was a mess with half of the seats missing the leather on them. All bottled drinks are plastic bottles and all drinks are overpriced. I bought 2 drinks 1 mixed fruit kopparberg and a WKD which cost more than the pub on the corner before it. Bar staff wanted to watch football news so there was no background music and the place was quiet. The whole place smelt fusty like wet dog which did not go well with the owners dog wandering around bothering customers trying to have a drink.
Tom Mellor . 2016-08-04
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Several drink options, good prices, pool tables.
John Breckles . 2016-07-19
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Sports pub with projectors, pool tables, friendly staff and well priced food. Will be back.
Lewis Foster . 2016-02-17
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589 Opinions
Took my mum and dad for a quick fish supper food was fantastic staff were nice and friendly ended up having the lunch time special fish chips mushey peas and a pot of tea £10 good portion size we were impressed I had a beer with mine galway hooker Irish ipa it was that nice I bought a crate of 12 online when I got home
1032 Opinions
To the Management Team, Commendation for Outstanding Service and Quality. I am writing to express my heartfelt gratitude for the exceptional experience I had at your West Bridgford branch on Sunday evening. From start to finish, my visit was marked by outstanding service, attention to detail, and a clear commitment to maintaining high standards. The ambience of the establishment was warm and inviting, with impeccable cleanliness throughout the premises, from the floors and countertops to the kitchen area. The staff on duty, despite it being a Sunday evening—a time when many young people might prefer to be elsewhere—demonstrated professionalism, friendliness, and an impressive work ethic. The young lady who served me was cheerful, efficient, and extremely helpful, providing options and processing my order seamlessly. The food itself was excellent: fresh, well-cooked, and presented with care. The eco-friendly packaging and the availability of utensils and condiments for customer use further enhanced the experience. I would like to commend your team for the improvements made since my last visit. On that occasion, I had a positive experience overall but noted a few marginal differences that I felt could be improved upon. I shared my feedback with management, and I was pleased with how thoughtfully it was received. It is clear that your team took the comments on board, as my most recent visit exceeded all my expectations. This growth from an already good experience to an exceptional one is a testament to your commitment to continuous improvement and excellence. I would like to request that you take a moment to recognize the staff who were on duty that evening. Specifically, I urge you to send a letter of commendation to them, acknowledging their exceptional performance. Such recognition would not only motivate them to maintain these high standards but also inspire them to excel in their future endeavors. Furthermore, a written commendation could serve as a valuable asset in their professional growth. In a competitive job market, a letter of praise from a satisfied customer, endorsed by management, carries significant weight. It might one day make the difference in their career progression, opening doors to future opportunities. Previous review. Pleasant frontages with good parking at the time I went. Thoroughly clean and staff very polite and business like. However I'm not sure if my experience was an aberration but it was not very appetizing. The chips were obviously stale and over cooked and dry. I suspect they had been reheated. The fish batter was dry and probably for the same reason. I used to run a chip shop and I know that when it's quiet, (which it's was) it's difficult keeping food available for extended periods before making a decision to dispose of products that have reasonably expired. However that decision has to be taken to protect your reputation. It's more valuable than attempting to sell a below standard product. However I'm confident that this was the exception and not the rule. I usually avoid a quiet chip shop for this reason. Hence my seemingly"negative review" is intended in context. The business excelled in every other measure and we'll done for that. Hoping my next visit will see this weakness corrected. All the best. JJ. Update. Thanks for the professional response. I will certainly return. Business is a dynamic experience and the one way to deminish the possibility of a negative experience is to constantly strive to get it right every time and if something slips through the net then focus on why and cheerfully focus on it. It's a good feeling to see a customer smile when you first see them. It's a better feeling when you see them return. Again thanks and have a great day.
781 Opinions
We were sat next to an air conditioner that was blowing out freezing cold air. We asked if this could be turned off as it was so cold & the waitress rudely said no as it would get too hot and that she would bring a rug to put over it. Suffice to say that never appeared so had to put my coat over my legs & put 2 cocktail menus over the top of the air conditioner. There is limited choice on the menu unless you like chips and anything with sweet chilli or creamy sauces. I had an open sandwich with fillet steak pieces in Gorgonzola sauce. The sauce was so overpowering it was sickly. I like Gorgonzola but this was awful. One of our party did not get their food & we had to ask where it was. Apparently there was a mix up in the kitchen & he had to wait about 15 mins for it to be served but did get a free drink as a goodwill gesture. The food is overpriced for what you get and the service was extremely slow. We were there for 3 hours for just 2 courses. We definitely will not be returning to any of their establishments in the group. There were many other things like the very greasy onion rings & the really chewy halloumi sticks and that the yakatori sticks are mostly made up of onion.
91 Opinions
We went for lunch - fully recommend the Sunday roast - excellent - we were a table of 7. Everyone was happy - fantastic friendly service and very tasty food. Good value for money. Totally recommend and will return.