Starbucks in Rushcliffe

We called to get a drink after a stressful night moving house and the last thing we needed was to have more stress with lazy staff who just stood round talking. It took 20 mins to get ask what we wanted not can I help you what you want. The drinks was nearly cold when we did get them and had little to no flavour after spending nearly £19 on 2 drinks and a cake that was picked up with her fingers you'd of expected a little better experience.

Best Starbucks in Nottinham by far. Clean, fast and friendly service.

Quite poor coffee, cheese and ham panini was disgusting

We like Starbucks, why , we have dogs and you can't take in Costa.... shame.

🌟🌟🌟🌟 “Big shoutout to Ranbir at this Starbucks! He made the best coffee I’ve ever had, hands down. The flavor was just perfect, and you could tell he put genuine care into it. Thank you, Ranbir, for making my day with such a fantastic coffee experience. Can’t wait to come back!”❤️

After trying Starbucks, I am definitely a Costa lover.

Love Starbucks , lovely staff ☺️☺️great customer service and products 💓💓

Great place, but over rated, coffee i do at home is better than they're coffee, and cheaper. They should lower their prices.

Very friendly & helpful staff as well as nice atmosphere!☺️

Excellent drinks with the relaxing atmosphere that only Starbucks can offer.

I like the taste and quality. Service was awesome 👍

Starbucks never disappoints! The baristas are skilled and always make my drinks just the way I like them. The variety of options, from strong espressos to sweet frappuccinos, ensures there's something for everyone. Plus, the ambiance is perfect for relaxing or working

Table was not tidy. We had to clean ourselves. Toilet was very dirty. Most of the tables were occupied by people with laptop or tablet.

Stop using customers to gamify your wait time statistics. Visited a few times now and every time I’m asked to move into a waiting bay, even when there’s nothing behind me. There’s often people parked in the waiting bays and they’re less than ideal as they’re awkwardly placed back on yourself from the drive through exit. Doing this simply to keep your statistics down is frustrating. I’d recommend going slightly further afield and giving this place a miss. It’ll save you time in the long run.

Ordered 2 double espresso to drink in. Requested a normal espresso cup as we got asked. They delivered only instead...reverted back and they brought the second one on paper cup, stating they ran out of Espresso cups even though we were the only in-customers at that very moment. Starbuck, no espresso cups? you best supply some from Aldi or Lidl next door come on.

Not a big fan of Starbucks' barely drinkable coffee anyway, but sometimes come because there are few other cafes around here. Staff are doing their best, but management clearly need to hire far more ppl, because there is always at least 10 min wait and the place is usually filthy. Also, you'll be given your drink in a takeaway cup even if staying in. Wasteful and tastes less good. They said they do cortado, but I was given a lukewarm flat white The only upside is that the decor is spacious and nice - but like I said, often dirty bc management don't hire enough staff

Really nice place, to chill and enjoy a quick coffee....10!

Really love the atmosphere and the staff was very friendly

Good services and polite staff. 💯 hygiene.

Refreshing meal.. really nice & tasty👍

Last week, I had a strawberry frappuccino. It was excellent, and the staff service was impressive.

Coffee was well made. Friendly staff. Nice ambience.

Well maintained Store & Friendly Staff

Hi Starbucks, Amazing service by Ms Sara thengilan, great food.

This is my favourite place to have a drink. You guys should give it a try

Mistake made with order at drive through one of 6 drinks ordered was not not decaf. Drink replaced, but good service ruined by being told it was my mistake. I said it wasn’t and told firmly it was. Rude individual.

Try Starbucks for a change. It can't be as bad as it was in lockdown when they failed to get my order right time and time again.... A large Americano A regular English breakfast tea An orange juice Faff faff.... wait in bay one please.. eight minute wait WHATS SO HARD ABOUT A COFFEE AND A TEA ?

Not enough staff to manage, they try their best. Dirty tables. Very noisy with too many small children.

I had a really bad experience at this store recently with a lady with blonde hair and fringes. I am one of their regular customers, and they know it. I requested for a glass of water with ice with my drinks, she just gave me a glass of water with lid and then when I asked for some ice she denied saying that I have to purchase a bottle and before I could say anything further, she shut the window on my face. I, being a regular customer, always place order for minimum 2 drinks and can’t I expect for a glass a water with ice if needed? I would have bought a bottle as well but with someone shutting the window, why would I ? Especially why such attitude? With such rude behaviour, I have stopped going to this store because of this person as she is always there in the morning, even on weekends. And I am not starting my day with such bad attitude and behaviour. I won’t be your customer anymore but for others, please train your staff to behave with customers properly.

There is something wrong with coffees and chai teas in this place. They are bland. No idea if they do not put the required dose but definitely not worth more than 4 pounds.

i made sure i put in a note to say can i have it cold please and they did not

Just went to this drive-thru and had a horrible experience. I usually prefer Starbucks because staff are friendly and they always have everything available. On this occasion they did not have coconut milk or none of the food items I wanted even alternatives. The server also tried to order something different to what my partner initially asked for because they didn’t have what he wanted in stock. I also never got whipped cream on my mocha which should come as standard. Also my partner’s drink was 70% ice. Why am I paying almost £5 for a drink that’s mostly ice?! Staff were also unfriendly and somewhat rude. Will not be going here again.

Really fast paced store however the team are efficient and attentive to delivering great results. Keep up the good work :)

Really clean and tidy place. Staff busy but very polite. Nice and hot coffee.

I recently had a disappointing experience at the Starbucks located on Wilford Lane. From the moment I entered, it was clear that the service was not up to par. It took the staff over 10 minutes to take my order, which is quite excessive for a fast-paced establishment like Starbucks. To make matters worse, they forgot to include two items in my order. When I politely asked for a receipt, I was refused not once, but three times. This lack of transparency and refusal to provide a simple receipt left me feeling frustrated and unheard. When my food finally arrived, the server handed it to me in a very unfriendly manner. She didn't even bother to mention her name or apologize for the delay. Instead, she simply said, "I don't know her name, but she ordered toast and a drink. It's here, by the way." This kind of dismissive attitude and lack of basic customer service left a sour taste in my mouth.

Always love a caramel macchiator

This was maybe the most awkward visit to a place I’ve ever had. Got there 40 minutes after they opened but the automatic door wasn’t unlocked yet, and the staff member made eye contact with us and took like 1-2 minutes before she came over and unlocked it - but then she just completely ignored us and went outside to do something. We stood at the register for another couple of minutes while the other staff member also ignored us (she was doing literally nothing, we were the only peeps there and she was just standing behind the counter waiting for drive-thru cars I guess) to the point where we had to ask her if they were even open, she said yes but then kept ignoring us. The first staff member came back and said sorry, she thought we would be getting served by the other girl. After that it was fine - but maybe these staff shouldn’t be placed on the morning shift in future. Honestly it was such bad service it was comically bad.

It's a Starbuck's. But no tea was available when I visited.

Great service and lovely green latte matcha ✅👌🏻

Have been here a few times. The staff is polite but slightly slow. This isn't a problem for me as due to it being a new store some of the staff are still new to their job which is why they have started off a bit slow. Over time they should get used to what they are doing and be finished really quickly. Usually, go in the late morning to early afternoon and it's always pretty quiet and the store itself is beautiful. My rating will probably change in a few months' time once the staff feels more comfortable with their job but for now, I am happy they are doing their bests :)

No milk in coffee! And I have no milk at work :(

- Jobsworth staff - Dirty cups/mugs left on tables/drinks pass area - staff walk past several times and still don't clean them up - Poor choice of food - Dirty toilets - Never ask for your name if you don't have the app - Approach you in car park to move - even when you've parked in a bay with no restriction markings on ground/on signs (this happened to me today) Do not recommend this branch of Starbucks!

Staff friendly and efficient, luxury fruit toast is a real treat

Conociendo este Starbucks se ve buen ambiente, muy limpio el lugar.

Really lovely experience at Starbucks. My service user was given a cake pop.

Fast service. Drinks taste how they should. Can’t knock it to be honest.

Complaint Bri at store 61874 at 11:36 Friday 25th august 2023. Bri was unprofessional and rude. Bri took my order without asking for a name. Bri asked if it was an instore order or take out - I confirmed in store and they made my grande Macha tea latte in a paper cup and didn’t call it out so I didn’t know it was there (I was with my 2 children under 5 so couldn’t just stand waiting). When I found the drink I explained it was cold as they had not called it out and also it was in a paper cup not a mug. Bri handed me two pain au chocolat on one plate with no knife or napkin. I asked for a knife and a second plate as each pain au chocolate was for a separate child. Bri just ignored me and started making drinks despite them having a registered till open. Bri did sure enjoy making the most out of being awkward to a person alone with 2 young kids. £25 I spent in your store. And several tables were absolutely disgusting. Filthy take out cups. It’s not climate friendly to be serving clients who are sitting in store with takeout cups. I’d appreciate a response and also some customer respect from Bri.

Nice to chill out and have a coffee

Amazing store with lovely happy staffs. Lifts up your mood. ❤️❤️❤️

It was a great place to take away the tiredness of work. Refreshing and relaxing.

Fantastic service, the man called vamshi is top class

Got my order wrong, served bad iced lattices several times ( literally taste like water) and even the cup smelled kind of fishy once. Very bad customer service, I literally asked for something to clean the table cause it was very dirty he legit gave me paper towels to clean it myself, I wouldn't mind but I would have appreciated some table spray or something as the table was sticky. Does not reflect Starbucks at all, VERY DISAPPOINTING.

The service is too bad that when you order through the drive way they ask you to park and walk in store to get your order plus they have on multiple occasions served all customers who came after me before asking again what was my order.

Coffee wasn't secured so came half full and I couldn't eat my food because it was covered in coffee

Guy on the till (Jon) was sending a text when I went up. I said good morning and he told me he was just texting a colleague and he'd be with me in a second. It wasn't long that he made me wait, but I think it was really poor customer service, especially since it was quiet and he could have easily waited until after her taken my order. ...also they didn't have any pain au Chocolat...at 9 am. 🥺

This is the most smiley Starbucks!! The staff are lovely and I always get a nice skinny latte from here

Nice and New coffee shop. My drink was not right so had to go back and say something. Second drink made good - happy with my experience there.

Ordered two blonde caramel iced lattes with almond milk, first they assumed they were small without asking otherwise which was fine but then we only received one drink, and it was oat milk not almond milk, we informed them of the mistake and they corrected the problem but this time they were made without caramel, when we asked them to put the caramel in we were told we did not order them with caramel they then argued that we had only ordered one drink and were basically told they wouldn’t serve us and said they would rather refund us, we were not rude, we simply said that what they were saying was wrong. Extremely poor customer service, a complete let down to such a good franchise we have never had issues at a Starbucks before. I wouldn’t like to think how much it will cost the franchisee if the staff continue to give refunds rather than correcting their mistakes.

This branch of Starbucks really doesn’t reflect the Starbucks brand. - always dirty tables, walls and floors. - rude staff - in particular a lady with dark hair tied back in a pony tail. - filthy toilets. - long queues. - rarely have any food available.

Good friendly service. Coffee excellent.

Woman on till was very rude! Sarah I believe? She didn't know how to use our gift card, so lied to us and told us we couldn't use it on certain drinks... We then changed our order and she still couldn't figure out how to use it ? Another barista came over and resolved the whole situation, while sarah stood there shaking her head pulling horrible faces and being really rude. The other barista had no problems using our gift card... Nor has any other Starbucks We received no apology from Sarah at all for the terrible customer service... I have reported this to Starbucks... So she can be re trained in customer service skills

Best service I have had at a Starbucks from the 3 staff members that we’re working this morning. Happy and friendly and informative. Thanks for the great service.

Tried their peach icead tea 7/10 and Java chip Frappuccino 9/10 The tea was refreshing. F.was stronger than usual.

Decent Starbucks in Wilford, West Bridgeford. Friendly and patient staff, let us take time to order. Tasty drinks, both hot and cold, though quite pricey (over £4/drink). Nice cafe overall though, clean, area atmosphere and plenty of seating available.

Drive through. No queue. Order - 1 flat white. 1 black americano. Advised "there is currently 15 minute wait". Drove to collection window. Lady taking orders just stood watching others make drinks. Our drinks took approximately 10 minutes. Advice to lady: Don't watch your colleagues. Help them! Not impressed.

Wasn't asked if staying in, as a result was served in a to go cup. They happily remade it but it tasted off! Seems to be something wrong with the taste of the syrup. Absolutely horrible, won't complain to them twice hence the poor review!

Customer service is quite appalling, I don't think I'll ever come back in this shop, there's other ones where customers are more valued and treated better.

We didn't eat, so can't comment. We didn't drink either! We wanted Tea and quiet unbelievably, they didn't have any. So, really a disappointing experience! Saved £7 though!!!

This must be the worst ran drive-through in Nottingham. Always long queues, even when it is dead inside. It looks like they are running with the minimum baristas available and it shows.

Great place..very airy and bright.. Great to hangout with free wifi.. loved it

Ridiculous I ordered a large coffee yet most off it was all over the bag so I got a small you also didn’t have other items I ordered and did nothing to help or sort the situation absolutely disgraceful

I ordered at the till and the male staff didn't know what a machiatto was he thought it was a coffee when it's a hot chocolate.i think he needs more training.

Maybe send me the items I've actually ordered or if you don't have them in stock just refund. Thanks for 2 bags of useless coffees to me.

Always good service every time I’ve been! Friendly staff.

Charged me 4.45, handed me a medium cup of plain milk with ice (I asked and paid for an large iced mocha) and then completely ignored me when I complained to her it was just milk and went to hide in the back with the other member of staff, ignoring all the customers in the shop. The same woman just turned her back on us and completely ignored us the first time we went, so we couldn't even order a drink. How does she still have a job? Basically robbed me for £4.45 and couldn't have been more rude. Best part of this starbucks is there's a dunkin over the road with friendly staff so you don't have to walk far when this starbucks inevitably disappoints you.

Amazing place it has a great taste

I asked for my water bottle to be filled, they asked the person who was handling the garbage to do this who DID NOT wash their hands nor wear gloves. 🤮 The bathroom was morbidly disgusting and my coffee cup was only half-filled. This place is a disgrace for a well reputed company and desperately needs an intervention.

A particularly soulless branch of Starbucks. Not enough staff to manage drive through and walk-in customers in a timely manner. Have been given takeaway cups even when sitting in, rather wasteful.

Arrived at close to closing and they wouldn't make me a large drink..... poor service

Stopped for coffee with colleagues on a snowy day in March. Great open space and great coffee.

Drinks nice but toilet not clean. And asked to leave 40 minutes before closing when there were around 8 people still there. Staff also not the most welcoming.

Ordered drink with no cream, but came with cream.

The chairs were already up on the tables at 7pm, 2 hours before closing. I did not feel welcome. The staff were friendly enough, I just didn't like the feeling that I was secretly unwanted there

I got here well before closing, and they were cleaning the place already. The first few times I came, they didn't have oat milk so I couldn't any drink. The coffee taste bitter and overly expensive.

Didn’t get what we asked for despite explaining it three times and even hearing the staff discussing it and paying for it!! To get told we were lying so ended up paying £30 for 4 drinks that went to waste

Ordered two drinks to drink in. One was given in a take away cup, the other in a filthy mug. 4 staff stood behind the bar doing nothing. Asked for a clean mug for the one and accepted the take away cup as they would of just thrown it away. They remade the wrong drink in another dirty mug ... Couldn't be bothered to explain again as they clearly just didn't care

Could do with the tables wiping more often. Otherwise fine

Was busy with mobile orders but I ordered my eat/ drink in order was taken quickly. However, it then too over 10 minutes for the coffee to be made (americano and a cappuccino). Staff looked very disinterested and lacked engagement. Americano was very bland. Definitely won’t bother again and happy to travel further for cafe Nero

I got served by Felicity Clark. She was very rude - didnt serve in a cup only takeaway cup. Asked her for the time when the shop closes and she couldnt give an exact time for shop closing. Air conditioning was set at very cold...

Handy location next to the EV charging point.

Lovely! Only thing, could you write on the cup what the drinks are please :)

Lazy staff. Hardly anyone in there. Tables full of cups. ... and a new venue.

I came on for a coffee after a long day at work and (i think it was) a manager with red hair and he was SO lovely to me and made an amazing coffee! Made my day ❤️Will definitely be coming back, he’s a credit to the team!

Nothing special in there coffee they make you feel just buying the brand starbucks that’s what you paying money for , but the products are just very normal … you don’t taste or see something special. Cups everywhere if u need a table you should clean it ur self , honestly nothing like starbucks in there.

Nice enough coffee shop and coffee tastes ok... For a quick drink...my coffee machine at home is quicker tho...

Wanted a nice coffee for lunch, ordered at 12:50, said it was due between 1 and 1:30. Forgot about the order, finally someone came to the door at 2:55.

£4,40 for a coffee? Seems expensive

AVOID !!! Terrible service. No eye contact, no smiles, no training. 10 mins wait for a double espresso - really ??? More interested in drive-thru customers. Well, just become a drive thru !!! Is it possible to give minus stars ???

Awful customer service. Take no interest in the customers and chat amongst themselves rudely and really lack Intelligence on the coffee they serve. Ordered a coffee through the drive through which I was told they didn't do and 'costa' made it. When I approached the window and showed the lady in the Starbucks website her response was the 'hot chocolate' wasn't working . The drink I wanted doesn't even have chocolate in it and when questioned she didn't know what to say. Sick of not having filter coffee available, why have it on the menu if you never can serve it? Id much rather drive to costa! Our Uber orders are constantly wrong also, constantly flaming refunds for incorrect drinks or missing drinks. Want my advice , go somewhere else or Starbucks .. employ better trained staff.

Very fast, lovely and warm with no spillage, and a lovely freebie from the team. Thanks everyone! Merry Xmas! Xx