The Range, St Helens in St. Helens

Awful staff member very unhelpful bought £100 worth of goods a lot of the things breakable they don’t wrap your things up so if broken I asked do they replace them ,the chubby man replied with a shrug .as I was leaving after struggling to pack my things as I had my very poorly disabled mum with my I said sarcastically thanks for your help he then shouted not my fault they don’t provide us with the things to wrap stuff up I said no but you didn’t help at all and couldn’t even answer a simple question ,this member of staff needs training in customer service .not a happy customer at all

Excellent service today from one if your male staff on the shop floor. Sorry I didn't get his name but he helped us get a copy of an instruction manual which had been missing from the desk we bought. Thanks so much!

I went in this shop it was strange as I did ten years in this shop when it was Safeway

Very visually busy store. There's alot going on. 😅

Nice staff, large shop, plenty of variety. Bit of a nightmare to get too as is in town. Lovely vase

Everything you need under one roof

After miss placing my purse. Dom with security was an absolute star in helping me find it. Thank you again!!!

Just been range st Helens to change duvet customer service outstanding went above and beyond keep up the good work mike@tom st helens

Top shop. Just beware of the parking

When we went they definitely needed more than one hill open but otherwise it's a range 😅

A great range of products, the in-store Iceland is handy. The only negative is that not all products show a price

Easy shopping experience, fair prices. Not all staff seem aware of where things are and slow waiting times at checkout.

Staff are very friendly and helpful, 2 hours parking, well stocked, convenient for the town centre , plenty of bargains , lots of stuff you want or need, highly recommended

Came on the 17/07/24 with our 2 kids and forgot a trolley token and spoke to a cashier who managed to get a trolley unlocked for us and i was really struggling (2 under 2). We then looked at a reduced to clear sofa and spoke to Jason the floor manager who managed to get us a really good better deal on the sofa and helped break it apart and get it ready for the car. he was so so helpful and lovely in general - thank you for a deal of a lifetime. Unfortunately we got a parking ticket as we overstayed 2 hours trying to fit the sofa in the car and we also stayed for food in the costa (also really good value for money!) But because we stayed it was 10mins over! i went in on the 04/08 after being on holiday to speak to management and ask if there was any way they could help me so we spoke to Sharon (manager) who advised they couldn’t show cctv unfortunately due to gdpr which we totally understood but she helped us print off our food receipt and sofa receipt from the store so we had a time stamp to help us try to appeal the ticket. Thank you for all your time and help Sharon we really really appreciate it and thank you to all the staff who are forever helpful to pretty regular customers 💜

The Range, St Helens, is a cracking shop. It literally has everything under one roof. From home wares to garden furniture, decorating equipment to arts and crafts, pet supplies to cleaning essentials. It also now has an in-store Iceland, for all your frozen goods. Click and Collect option has been rolled out to this store now, too, which is great..!

Has everything you need for the home and decent qu5 but I find these stores untidy, hard to locate items and the bedroom furniture was shabby put together and falling apart. We were going to order some bedroom furniture but served it

Not bad. Nice art and house stuff. Unfortunately they didn't have what we needed. A mark down for not having something that they said they did online and 1 mark down at there were some scruffy youths hanging around

Plenty of choice and nice staff

The amount of choice in homewares is really good here and there are some great unique buys. The toilets are very run down & need a refurb.

Good range of products... Just don't leave the carpark unless you're in your car unless you want to get rinsed by private parking thieves.

Wrongly priced items what you think your paying what you actually pay poor practice and when challanged quote we have 24 hrs to change incorrect price. Sorry priced items should be checked and correct you are misleading customers and the staffs attitude stinks

Would like to thank Sharon -wow! after visiting your store today and being visually impaired - Sharon’s awareness of visually impaired customers and.her customer service skills was brilliant ! Believe me ! I have worked in retail and the Visual impairment sector and Sharon should somehow be involved in your company’s Customer Service training programme- Thank you Sharon on behalf of everyone with sight loss ! 👍😎

Easy parking. Wide variety of home goods and stationery. Garden furniture section amazing. Friendly staff. Also incorporates an Iceland so can do food shop.

Fantastic variety of products from from decor, decorative ribbon, dishes, duvets, dog food to dinghy's.

Staff are not very helpful 😒 used to like it in here but it seems to be run by a new manager who was more worried about getting stock out than helping customers

Great Range of stock(pun intended) plenty of parking, onsite cafe with a good selection of cakes, desserts sandwiches and hot food. Toilets available in store but only open until 5pm. Good selection of pet supplies. Iceland range of frozen food is limited but is to be expected as it’s not a full Iceland store but you can get a good selection.

the most unfriendly and unhelpful staff

Didn't have what I needed, but was helped by a fantastic member of staff I don't recall his name but thanks 🙏

Never buy anything from The Range On-line unless you have actually viewed the item in store first. I purchased a set of 4 dining chairs online to replace my existing set which l had purchased a few years ago. They arrived before the delivery date which wasn't a problem apart from the fact they were just dumped outside my back door as the driver had not knocked as l was upstairs when they delivered. The chairs were not the same quality as the previous one's and the description stated they wrre padded with hugh density foam, which they obviously weren't so l rang customer services and arranged for them to be collected and my money refunded. This was on the 18th March 24. I was given a date for collection and stayed in but no one called, so rang customer services again who informed me a driver had been so l stated l had been in the house no driver had called nor left any card to advise that they had been. I was then given another date for collection which also failed and required another conversation and emails with customer services and another date for collection. This time a driver called the day before he was due took the chairs and provided me with a card to confirm they had been collected this was the 26th March 24 and l have still not recieved my refund. I have tried to contact customer service by telephone and email and was advised my refund would take up to 3 to 5 working days which is a joke. Now they are saying they haven't recieved the chairs even though my husband has informed them that he has tracked the parcel and it was signed for as recieved on the 30th March. I am now going to trading standards regarding this as l have still not recieved

Always have what I need. Good prices, friendly staff.

I enjoy shopping at the range, it's a good size shop but make sure if you don't know exactly what you are going for to make lots of time to mooch. I am happy that we now have one in Widnes again, but I will still venture to the St Helens store for larger items.

Love this place . They Sell all kinds like garden stuff , paintings,kids toys, stationary choice of stationary is brilliant.. And the prices are really good. Really good store

Staff are amazing Lost my keys in store and the staff went out of their way to find them for me and let me know they were found! Above and beyond!

Always good value, Iceland food shop is great for a few bits.

Good choice of products for home.

Great selection of various goods from hygiene products to inflatable boats al under one roof. Competitively priced items.

Really nice place, very big where you can get all kinds of things for households and stationery.. highly recommended that you visit this branch in Saint Helens

Thankyou very much to the lovely young man Callum who was very helpful today in helping me carry a table and chairs to my car, as there were no flat trolleys available and I had my baby with me, as this was an impulse buy I wasnt very prepared but he was very pleasant and had a lot of patience with me. He is a credit to the company, thanks

Didn't have what I went in for. Staff couldn't care less and seemed bored to be asked a question

Only 2 people on the till and both focused on 1 customer with an extra person and they were all just stood waiting for someone else to come and help. Other staff ignoring the tanoid to get on the tills

Range very good selection of most home items. DONT use the car park if you are going elsewhere, you will be fined.

Very good value, lots to choose from for your home

It's packed with so many good things, I could spend a day in there and not see everything. I went in for a trowel and torx set, I also came out with a shower head and a hand clamp.

Large store with lots in stock, the range is always good this one is worth a visit if ur shopping

Good selection of DIY/Homestyle goods

Got what I wanted and friendly staff

Best range in the area. MUCH better than the Wigan store. As an artist, The Range is my haven, and this one does not disappoint. Highly recommend. Also has lots of house stuff which is fab.

I purchased some treats over the weekend for my 4 month old kittens only to find that the treats on the shelf were 2months out of date. At this point i had already fed the kittens the pouches.. I discarded the items and contacted them through the WhatsApp but a week later and still haven’t had a response I contacted the range directly as there is no complaints section on the website and was told there’s nothing they can do I’ve been shopping at the range for years and the lack of communication and the little support offered has left a bad taste in my mouth. Check your shelves for OUT OF DATE Food it’s disgusting!

The single biggest problem with this store is the parking. Online there is alot of criticism about it , and I concur . The store is very dirty in the front entrance , not a good impression . Inside they don't have a sinage so you can see what dept you need . It's OK on the outside but not elsewhere ..the staff are OK. But it was very , very quiet . I think the carpark situation is not good for the store .

Called today to try and source a handle for a cord pull light switch and I was assisted by a young lass with long dark hair who was very polite and pleasant. Unfortunately I never got her name but during the course of conversation she apologised.. unnecessarily...for having a hearing problem..very professional outlook.

Never been here before, Widnes closed down. Wife enjoyed searching out next years decorations for less. Pleasant staff , enjoyed the visit.

Staff very helpful and friendly. Thank you guy for your help.

Overall experience was poor. Scattered unorganised displays with many items missing tags so it was hard to see how much items actually were. Big queue for the checkout with only 2 of the 10 checkouts in operation. Why do retailers do this? They install so many checkouts but only have a few staffed. Penny pinching that why. Not a good place for home goods, go to Dunelm instead.

Good shop. The staff are just so slow at the till, no urgency no matter the size of the queue. I have had to walk out a few times and leave with nothing

Helpful staff nice and pleasant.

It's a big one, they are purely just Christmas stuff from November to Jan though

Nice place where you can find beutifil things to decorate house . Quite expensive but worth it

Nothing is ever priced right so nice surprise when you get to the till and your child has placed multiple unknown items in your trolley. Not many staff around, bit chaotic, cafe is drab and beware the car park if they can give a ticket they will! I avoid it now.

Bit overpriced when no deals are on

Good place to shop plenty of choice

Large store. Many options, many sections.. Truly a wide range of item can be seen here.

I had no receipt for an exchange . Calum was v helpful , excellent customer service.

Excellent range (pardon the pun) of items, hardly any staff of the tills or shop floor.

This shop is fabulous,I came for a stroll around and picked things to buy I hadn't intended on buying ,the Christmas isles are full of decorations I was spoilt for choice ,friendly staff staff on tills

There's an Iceland inside here too which is handy. The tools and homeware range is good. They sell pretty much everything to be fair. Not sure about the quality of some of the items but prices seem to be good and selection is wide. The pet food and toys etc selection is good and there is quite a good range of arts and crafts stuff too.

The Range is a great place to shop. There's a vast amount of products for everyone, from DIY to Crafts and Decorating. It's especially good at Christmas time with a fantastic range of Christmas decorations both indoor and outdoor.

I like range as they normally have everything you need.

Great store. Slow to respond and add more staff when queues were building.

Unfortunately they did not have the item I was looking for??

Very good. Good choice of most things.

Plenty of things to buy but a lot of time you can't find prices on anything. That aside always spend a good hour or so in there!

Love looking round the range all kinds of stuff to look at

i liked this store its loads bigger than warrington.lots and lots to look at. the only thing that put me off was beggars going through the car park.

Everything you need for almost every occasion

No staff on hand to advise where the item i could see on the walls advertised was located to buy .... eventually gave up, went to the till on the other side of the store to be told it was out of stock.

Good place to shop plenty of choices

1st one ive ever seen with an Iceland inside

I love The Range. It becomes my favorite place to shop after the middle of September when all the Christmas stuff is out. Omg, the Range is truly the Christmas paradise and for sure the best place to buy your Christmas ornament and the variety is mind blowing. I love the fact that they have them arranged by colors on different isles and that they gave these gift ideas too. I have to admit that they have the ugliest Christmas trees but when about Christmas ornaments and decorations they are number 1 on the market. Back to The Range you can find as well, everything you need if you are into crafting. As well, amazing gift ideas, The Range is a place where you can easily spend 4 to 5 hours and it is impossible to get out without shopping for at least 1 item as it is crazy the diversity of products the store offers . The staff are nice, not the best, not the worst . Great location.

Always busy at weekends ,stock sold out really quickly an the car park is privately owned and get tickets if u return within a hour happing alot in St helens!!

It's the same as the Range stores in every other town in my opinion.

Staff too busy chatting to each other, about as interested in me as a customer, as a wet weekend in Blackpool, wouldn't go there again

Lots of selection and extremely helpful staff.

First time there got sorted straight away postcode takes u straight there

Well stocked shop, decently priced, got what I went for and more, nice staff.

Reallt good assortment of productss

Here you can buy many different household goods, the prices are average. But there are 2 permanent problems: 1 - it is not possible to find a consultant to clarify something; 2- many products do not have a price tag or the price tags are confused

Decent store with a very large selection.

Be aware of parking there and going into the town centre, you may get a parking ticket, trust me 😀

Don't always put price on thing

Loads of reasonably priced stock.

i love the range,gorgeous products, wide variety & value for money...& xmas decs some are lovely& not Bents prices..

Great shop got everything you need.

Ideal store which has almost everything you need. Now has an Iceland store included within their store at St Helens.

It was Lovely it was clean whilst we were at it we bought a Hogwarts sign

Terrible service!! 1 person on the tills and a que halfway through the shop! Poor girl was mortified! Called extra cashiers over the tannoy and was totally ignored! Disgraceful!! I wanted to hire a rug doctor which I had asked for when I was purchasing my other shopping!! Eventually after waiting half an hour I asked for a manager and he came and sorted the machine out for me !! I told him “ you have a sale on and no cashiers “ ? Then from no where other members of staff began to appear just dragging there feet like they didn’t want to even be there ? Well after 45 minutes in the store I got home Prepared machine ready to clean my carpet and lo and behold the machine is not working!! Grrr now got to struggle to get it back down my flat stairs , in the car and back to store tomorrow!! What a absolute joke!! Watever happened to secret shoppers checking out these places ??

I needed to visit for an item but was so on edge with all the comments regarding parking didn't bother looking around in & out but a shame as it looks a good outlet.

Good sellection of goods, all in one store, pricing of items quite vague,? Have had to take thing back, due to not knowing the price in first place,?? 🙂🤌😟

Struggled to find any staff to assist , not there fault, just seams to be how many companies run there business nower days !!!!

Afters sales customer service is absolutely shocking, with St Helens branch manager very aggressive over the phone, and then hiding in the office when we went in store and sent the Iceland manager to deal with the issue

Big store easy parking lots of stock to choose from