Based on 45 opinions finded in 1 websites

Based on 45 opinions finded in 1 websites
Nº 288 in 476 in Stockton-on-Tees
Nº 3 of 5 Asian in Stockton-on-Tees
Opinions
I visited last night for the pirates of peacock event. The serving staff and actors worked extremely hard and we had a fantastic time watching the show. We were very disappointed with the food however. When I queried the whereabouts of my food, after waiting for 90 minutes, the manager Matt was rather abrupt with me and lacked sincerity when dealing with my query. Other staff were very polite and accommodating so this attitude was disappointing from the individual in charge. My food arrived at 9pm (30 minutes after the rest of the table) after 2 hours from being seated at the table. I therefore had to eat my cold food during the show and after my friends had finished eating. This prevented me from fully enjoying the show.
Anna R . 2024-11-09
MORE AT TripAdvisor
A fantastic new menu served for Mothers Day Food was excellent staff were friendly and attentive and pricing was good. Would definitely recommend giving this restaurant a try. The new menu, new head chef and staff made this a great visit
Charming-inn . 2024-03-10
MORE AT TripAdvisor
How very disappointed we were with the afternoon tea today which I booked as a special 65th birthday treat for a friend. Nobody came to ask if everything was okay or to offer a refill of drinks. The sandwiches had very hard stale crusts and we only got cheese scones which were so mustardy I could not finish half of the first one let alone eat two. I did enquire if I could have fruit scones and was told that the chef said they were not good quality so didn't serve them. What's an afternoon tea without fruit scones with jam and cream???? The two cakes, if you can call them that, were also very disappointing. We will not be returning
Companion782938 . 2023-08-11
MORE AT TripAdvisor
Been wanting to try this place for a while so booked an afternoon tea offer in advance. The waitress was really friendly and let us sit in a different area due to a large hen party… I requested plain scones upon booking which wasn’t an issue. The afternoon tea comes in a lovely bird cage style stand. Plenty of fresh tasty sandwiches and sweet treats. We even brought some bits home! It was great value at two for £25.
ZD92 . 2023-04-10
MORE AT TripAdvisor
Slow service, steak tuff sent back , came bk same. Restaurant was cold area. Drinks expensive On a brighter note the staff are friendly. Place was very empty. Hotel needs a revamp, again nice staff.
Escape Chauffeur s . 2023-02-01
MORE AT TripAdvisor
Arrived for afternoon tea, 2 young girls run ragged. Afternoon tea arrived food was fresh and displayed nice however 2 plain scones , 2 fruit scones , 2 pieces of Victoria sponge cake , 2 brownies , 2 meringues was far too much sweet treats compared to a tiny arrangement of sandwiches, would of been so much nicer if they had more savoury.selection. We ended up taking some home, ( 6 sweets each is ridiculous) quiche, sausages roll , cheese would be better.
Joanne W . 2022-10-10
MORE AT TripAdvisor
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1301 Opinions
Kudos to staff member Diane managing to keep things running so smoothly whilst unexpectedly very short staffed. Diane remained cheerful and engaging with us customers and nothing was too much trouble! Chef Ryan cooked up the best vegan breakfast I'd had in a long time and I ended up ordering it all again! An unexpected but well worthy visit! We'll be back!
121 Opinions
Usually order from here all the time as a loyal customer and food is usually very good. Food and service tonight however were really bad. Bad enough for us to never use the place again - a loyal customer has been lost. Collected order and they did not give me the poppadoms we had ordered, had to drive back for them. Got an apology from man on desk but nothing was added to the order as a gesture of goodwill, considering I was half way home with the food and then had to drive back for items they had forgot. Also food was going cold when had to return for missing items. Chicken tikka masala was extremely bland, it’s usually red in colour and has lots of flavour, tonight it was a light orange colour and honestly had no flavour whatsoever. Also ordered “butterfly king prawns” as an appetiser. There were no prawns, it was one large prawn that was covered in breadcrumbs and deep fried. It was so bland and had no taste, also texture was like rubber. Very misleading on menu to list as “butterfly king prawns” when it’s actually one big deep fried breadcrumb prawn - not what we expected at all. Also cheese garlic naan tasted like simple cheese naan - could not taste the garlic whatsoever in it. Don’t know if chef has changed recently but the food and service has gone downhill. Won’t be returning.
975 Opinions
Order food a table of 6 3 people were served finished meal that was ok, over 1 hour wait for rest. NO apology no Communication. Very Poor quality when what did arrive. Disappointing such a fab location and out door area. In answer to your reply to my review. maybe act on your reviews - employ a chef and teach your staff some customer service skills. acknowledgement or apology goes a long way leaving half a table with out food or communication it good! reading your reviews two weeks earlier the food standard was poor for Mother’s Day & still poor.