Preston Farm Brewers Fayre in Stockton-on-Tees

I frequent this place for work. And it’s just simply great. The food is good. But the service is great. All the staff here are great. Always happy to help and always very friendly. Especially Evan. I have had Evan look after me here many times. And can’t believe I haven’t left a review before now. Evan always makes our night and is brilliant. Thankyou Evan. Keep up the good work !!!

Absolutely shocking service by the manager Jack. Rude, arrogant and abrasive. To both customers and his staff. No clue about even basic customer service and complaints handling. Couldn't care less attitude. First time in 20 years and dozens and dozens of visits that we have ever had a problem. The normal staff were as usual excellent in every way but this person should not hold any position of responsibility and certainly not a management role. Issue raised with Brewers Fayre complaints team.

Lovely place to eat and lovely food and love the bonus card

Arrived in restaurant and sign on entrance said wait to be seated, so stood & waited. Staff were walking around but no one came over, so walked up to staff to ask and was told to sit anywhere. I ordered fish and chips, which had before here and fish was big. This time, fish was quite small and came curled up on the plate (no photo) which means it was cooked skin down. I tried to flatten it, hence photo of the missing batter. Ordered a side of crispy chicken wings w/o sauce.. crispy yes but actual meat was very dry and tasted like they were recooked, not good. Fish itself tasted ok, but not very big, chips just basic cheap frozen ones. Pepper sauce tasted good though. I mentioned the fish issue to one of the servers but was told it's just what they receive. Disappointing meal and when relaxing having a post meal drink, staff hoovering around the tables where being sat, so felt under pressure to leave so they could finish cleaning.

Breakfast was lovely as always this morning. served by Isobel and Steph, and cooked by the chef Ryan. Will be back again!

If I could give this place a 0 I would ! Awful food, dirty, small portions and cold food miserable staff never again 👎

Isobel and Richard are superstars at service and Isobel is always Happy

The food is great value for money, especially the daytime menu which is £5 a meal from 12-6pm. We were served by Isobel, Di, Steph, Erin and Ryan in the kitchen. Thank you for another lovely visit, The Collins.

I regularly come in this pub to relax after work and the staff are always attentive. In particular, Evan, Isabel and Sophie who always have a smile on the bar.

Nice menu options, friendly staff, sadly the pub, loos and entrance area need some tlc

Reformed Turkey pre sliced, Nottingham beef either, not the best !!

Ok so me and my partner went this afternoon to play some pool and relax with a few drinks we noticed there was only 1 staff serving but the way she handled the que was very quick and she smiled all the way through making the customers laugh I was very impressed niamh can serve us anytime it was a pleasure and we can't wait to come again :)

Lovely food, Niamh provided a great service, was pleasant and nice to talk to. Ryan was the chef and Di was also serving.

It's always a top breakfast here. Regular staff there who are always helpful and available whenever needed. Served by Niamh and Fran yesterday, polite, helpful, and, like i said, always available to assist.

Friendly staff, lovely food couldn't fault it

Sorry but the food is terrible (microwave) and takes to long for kid meals and pretty expensive considering. No outdoor park for kids no more, would be a nice spot for the summer. Indoor kids area to expensive for what it is. Good location for customers if this place would perk it up some more. Good thing is service is good as staff and nice, pool table in the bar area.

We had a family meal lovely food great service ,definitely will return well done and thanks Austin Gordon

Always a pleasure to go here foe something to eat with friends or family.

Enjoyed our meals. All staff we met were attentive and friendly. When we visited it was quiet, but can be busy during childrens parties. Would go again.

Love this place food and service always nive

11.12.24 Good food and friendly staff Milly who served gave a good service and made my stay more pleasant. Thanks.

We ordered two Rudolph burgers for the kids off the Christmas menu, a nice looking burger with all the trimmings and a cherry tomato on top for the nose. What eventually arrived at the table was a plain burger in a soggy bun with a dollop of ketchup on the top (outside the bun) for the nose, when I complained we were told they didn't have the other ingredients to make the burger. They should have told us this when the order was placed or better yet just say the whole thing wasn't available. I could probably have lived with the poor presentation if it didn't cost more than the standard burger, and if it wasn't soggy when it arrived at the table. I was frustrated to learn that they were charging £9 per child to enter the soft play area, absolute rip off when the food was so bad. There are far better places to go for a meal in the area and certainly better value soft play facilities if you have young kids. One to be avoided in my opinion

Used in conjunction with the Premier Inn next door. Standard pub food, not badly priced with helpful and charismatic staff. Pool table and machines available as well as a children's play area.

Ten of us came tonight 30th November booked table 4pm ,hardly anyone in waited ages to be served not the young girl that was on fault at all . Dinner arrived went to wrong table was asked would we accept it after it had been there for over 5minutes ,meal was ok .Then went for sweets no ice cream had 5 kids on the table again not the girls fault felt really sorry for her 😐 no support whatsoever poor management. I can remember when it was such a good place to go with kids for a meal and play area ,such a let down . Good luck for Christmas 🎄

First time for a Sunday lunch... Really enjoyed it... Not cheap..

Good pub grub at reasonable prices

We came here for my grandson’s birthday as he wanted to play in the fun house and the food was terrible the chips and the beans where freezing and the burger bun was also cold there was no burger sauce in the burger disaster from start to finish definitely won’t be coming back

Nice pub, often quiet when we have visited. Friendly staff and nice food.

All new staff. I was left standing at the bar as the staff had a good chat about waiting in queues. Food was very long to come and for £13.00 was very poor l used to go in the a few times a month. l definitely won't be anymore.

Called in today for lunch with my family and placed the order for our food at 13.35, our food was brought to us at 14.30 then had to wait 20min for deserts. I could understand if they were busy but it was very quiet so definitely will not be back. Also think charging VAT on the food and also then on the drinks is shocking too. Food was mediocre as well

Absolutely disgraceful and appalling manors. No meat left but we were not notified when ordering Cavery also ordered pigs in blankets then told non available. Also all vegetables were dry and empty dishes with loads of dirty tissues and food all over service area

We ordered chicken , when the waitress brought the dish, one piece of the chicken fell on the table , she put it back on the plate with her bare hands and didn’t ask anything about changing it ! Absolutely disgusting service ! Not going back ever again !

Great food, 100% recommend the Tikka Masala and the Bacon Cheeseburger is a great choice, The sirloin steak is lovely and juicy. Great staff and quality service.

Went for breakfast with Santa.December 22 It was good value for money and the children loved it. Went today3rd September 24 for lunch with the grandkids.v they loved the play area and the desserts but the main was below the streets of expect. The burgers were awful the cheese on them looked like greaseproof paper the chips weren't very nice the fish was mostly batter. The only thing that's was nice was grandsons pizza. The staff were very attentive and friendly.

First of, I have to say that the staff in here are fantastic and couldn't be more friendly and helpful and if this review was for the staff it would be a full 5 stars. However, sadly the food is a big let down. I had a cheeseburger with chips, the brioche bun fell to pieces and the cheese(I use that term loosely) looked like greaseproof paper on top of the burger, the chips were obviously poor quality frozen chips. My grandkids had the pizza which was passable, but again chips were poor. I will say that the desserts were really good. I feel sorry for the staff because as I've said they are brilliant.

Very Friendly Staff and YUMMY Food..xx

Just great value for money and good quality hot food and plentiful.

Called in for a soft drink whilst I was waiting for my MOT nearby. Staff were great, couldn't comment on food as only drink was purchased.

Been a few times as its close to our Daughter's house. The new menu is not very appealing I loved there ribs. But they seem to have been removed very disappointing because of that me and my family will not be going again 😕

Truly awful, food on the floor from previous customers service terrible pointed in the direction of a table and no one mentioned that you order at the bar. When food eventually arrives just about warm. I have to use Premier Inn almost every week because my company believes it is “good value” but it is the most depressing part of the job. That and knowing I will be at another Premier Inn next week

Just visited this pub with my parents for tea and I was shocked at the lack of selection when it came to alcoholic drinks and the only nice feature about it was my double cheese burger, I won't be coming back to this Brewers Fayre in the near future as the food menu was extremely limited with not much options.

Staff where lovely shame about everything else, really

Great food and really friendly staff.

Great kids play - good pub food. Parties are well organised and great for the kids!

Love This place it's a great place to eat & drink and the kids love the play area aswell so it's win win for me. Nice tidy place , great atmosphere, amazing staff. 👏 the free parking with plenty of space aswell

Had trio of pies and steak and ale pie both with chips, and a couple of drinks

Great food. I have been a couple of times and just gets better. Great choice of food and lovely deserts

Room key cards continually not working after four attempts, FOR ALL PEOPLE CHECKING IN upon arrival. Breakfast buffet areas were appallingly messy, untidy and very unclean with a lack of varied fruit in the salad and running out of food types without replenishing them. Various customers complained about this and all received this response: "...we will clean up and tidy when we finish breakfast. We don't have enough staff to do it now" ....This reply was absolute nonsense as we counted at least six members of staff wandering around doing nothing except being lazy and avoiding any work.

Visiting the area and thought we'd stayed there and had a good breakfast before so we'd call in for lunch,I'm not gojn to lie it wasn't the best it was just ok.

Absolutely disgusting food. If we could give it a 0 rating we would. Went with the family and the food was terrible. Kids rump steak inedible, lasagne looked like vomit on a plate. Dry chips. Dry vegetables. Wont be ever visiting this place again.

Cold food poor quality all three of us left most of food on plate also beer had strange after taste. Wouldnt return

My family ate here on Friday night, 24th May 202. The fish pie was great and so was the steak in the mixed grill so well done chef! I'm told his name is Shaun, so thanks Shaun. Also we had excellent service from Caitlyn, friendly, efficient. There was a good atmosphere in there too, we will definitely be back. Thanks Brewers Fayre, Stockton on Tees... Credit where credit's due. 😁

Visited on 25.5.24 for breakfast after seeing take that in Middlesbrough and staying at the neighbouring premier Inn Greeted by a lovely young lady who told us to take a seat and she would come and take our order. She told us where to get out tea and coffee from as well as any pastries/toast/cereal. The breakfast tasted amazing. Lovely friendly place, would definitely visit again.

We had booked a table for 6.30 but had to wait for a staff member to come to the desk. When shown to our allocated table it was occupied and the ladies said they had a reservation. The waitress didn't question this and we were seated at a less favourable table. When my husband went to order and pay for our food he was told there was a 45 minute wait for food because the restaurant was busy. This certainly wasn't the case. After quite a while his starter arrived, the waiter then brought another plate for me - it was a mistake as I hadn't ordered a starter. Nobody came to ask if the starter was OK and the plate had still not been removed when, after a long wait, the main meals arrived which was surprising as we had ordered steaks. We like our steaks medium rare but both were at best medium to well done. There were no staff milling about and nobody came to ask if everything was OK. We ate them because we didn't want another long wait to have them changed. When the waiter came to take away our plates he didn't ask if everything was OK. When asked, we declined desserts and, needless to say, we didn't leave a tip. When we left nobody said goodnight or thanked us for coming. Very disappointed. We have used Brewers Fayre restaurants in different locations but never had an experience as bad as this in any of them.

Was really impressed with the amount and the quality of food. Shaun was the chef and he did wonders with the steak on my mixed grill. Normally places give scraggy piece of chewy steak but this one was melt in mouth and cooked to perfection.

Person in front of us had a problem. Manageress called, not very pleasant, gave refund but no compensation. I wanted 3 meals off the £11.49 menu but had to pay for 4, there was no reduction for odd numbers of visitors. We will not be back for a long time because of the way she was treating people.

Nice place, food was good and service friendly. Highly recommended mixed grill or smothered chicken platter. Both tasty

A large pub with next door hotel, Premier Inn I think, just off the A66 at Preston Farm. Large car park with disabled spaces near entrance. Grounds are well maintained and there is a large outdoor seating area. Inside the pub is spotless. It was quiet when we got there at 12.00 but people arrived In Dribs and drabs over the next few hours. Some tables were reserved for dining. We were allowed to sit at any table and they all have plenty of room for plates etc. The menu selection is good and varied. At lunchtime they have a special offer - 2 main meals for £11.49. What a bargain. A starter or sweet could be added for around £2.99. I expected small potions for the price but no full size meals.2 of us had Chicken Tikka Curry with chips poppadom and mango chutney. It was delicious.Other person had a cheeseburger with chips salad and coleslaw. We each had a mini knickerbocker glory - very nice. Also do Sunday carvery- gammon. Turkey and (beef I think) I should also mention the very friendly barman who was polite and helpful at all times. There is an indoor play area which was being thoroughly cleaned while we were there. NOTE.To get back onto Yarm Lane you must follow the road which goes behind the pub and hotel. We are definitely going back here. Unable to upload photos

Out dated, rude staff , floors windows and tables filthy. Food was edible but tasteless. Very poor experience. Stay away they are much better places out there!.

Waited 45 mins for my food after ordering it (wasn’t warned this when I did order at the till) and then after waiting all that time me and my child were presented with this excuse of a meal called a smothered chicken

On this occasion didn't have food so unable to rate. Staff friendly and welcoming

Mam, Dad and Simone came in last night. Food, service and atmosphere was great. Thank you

Really disappointed with the food you got for the price you paid, shocking really

Poor quality of food,not to clean,the place is outdated and needs some work done.

Been here tonight for a family gathering. I had a large mixed grill. It was the best mixed grill I’ve had in a long time. Well worth a visit

Really nice no complaints from me go for breakfast quite often and been for a few meals everything has always been spot on

Enjoyed sausage mash and peas. Friendly staff cheerful atmosphere.

Sunday lunch thoroughly enjoyed

Absolute horrible place to visit. Party size of 12, I can understand service being a slower than normal. Ordered food, only to be sat watching all the other parties food arrive and ours still wasn't at the table 15 minutes later. Only to be told the order hasn't been sent to the kitchen, yet miraculously the food order arrived 10 minutes later, below average aswell. Kids starters never arrived until the .ains arrived aswell so other kids are sat eating whilst others getting frustrated thiers hadn't arrived. Upon questioning this we was told the order hadn't gone to the kitchen blah blah blah. Offered the full party deserts. We thought this was fair. Ordered deserts, walked past the bar to use the toilet where I was stopped by the barmaid and told they'll be 10 minutes. 25 minutes later they still hadn't arrived. Just aswell they never arrived as the plates from dinner which were finished with 45 minutes beforehand had still not been cleared. And to top it all off the barmaid told one of our party off (a 12 year old) for saying the word 'arse' whilst their was a small party of men in the corner swearing. Absolute joke of an establishment, AVOID AT ALL COSTS.

evan served us at the bar and took our order. he was a very polite guy and was very humorous. He made the experience 100x times better and made our night. he went above and beyond expectations and deserves recognition. he’s a lovely member of the team and a great asset.

Staff friendly and nothing is too much trouble

Food is decent for the price. Staff are really nice. The place is cold though.

Everyone needs to be like Lauren, greeted amazing straight away asked about allergies and because I had some she said il go in kitchen and do your cooked breakfast separate so there isn't any cross contamination and brought it out and cooked amazing, Lauren came back to me at my table and asked if everything was Okz which it was. Preston farm brewers Faye be like Lauren

Staff all friendly and welcoming and nothing was too much trouble for them. As we were staying in the hotel next door, we ate here almost daily and could not fault the food or the staff. However, I am curious to know who cleans the ladies toilets, as they were pretty dirty and didn't appear to have been cleaned at all during our stay. Otherwise, we highly recommend this pub for food and drinks and the nice warm atmosphere.

Great place for kids and adults, always have a lovely time when we come down.

Great staff, service and food. Richard the manger today was very helpful and provided great service.

Shocking portion size, ordered 2 katsu chicken curry and rice, we were told there was only 1 portion of rice so we would have to have half rice and half chips. When it came there was the tiniest amount of rice and a few soggy chips, the waitress said she would bring more chips however the chef said we couldn't have anymore. Had the same meal in Carlisle at Lakeland Gate and that was delicious and a proper portion size, looked like the picture, tonight's didn't, no chillies on top as per picture! Won't be back.

Been here a few times recently for the Sunday lunch. Each time we have been struck by the really warm welcome and friendliness of the staff at all levels which makes for a very nice experience. Carvery is tasty, fresh, huge variety of veg and really reasonably priced.

Christmas Day dinner. Absolute shambles

Great pub great staff and loyalty card is great

Called in for some lunch on a Sunday. Plenty of disabled parking and parking spaces. Was greeted by a friendly member of staff who directed us to a table. With it being a Sunday, there were a lot of children in the bar. Some were on the pool table (don't agree with that in a bar, but that's personally personal opinion, due to them potentially damaging the table green). Speed of service was good. However food quality was very poor and I wouldn't visit again. Once complained of the state of the steak ordered was offered a free pint. Didn't even stay to take up the offer. I think there is a children's play area attached the bar at the side of the pub. (Didn't go in so I'm not sure how big that is). Exiting the car park was a little confusing, they kind of send you around in a big unnecessary circle and it's not clearly signposted

Very nice carvery lunch. Kids soft play area excellent

Superb breakfast, fresh and hot. Lots of choice. First time in my life I've been in a hotel over Christmas and have to say it was festive and welcoming. Well done Premier Inn.

Possible the greasiest awful cooked breakfast I have ever eaten. For £9.99 it is unlimited so sounds like a reasonable price until you realise that the real limit is how much of the food you can stomach. Only positive is the lady hosting was friendly and accommodating.

Absolutely disgusted tonight not only with the food but the service. We placed our food order and all seemed ok. When the starters came one of the children’s starters of pigs in blankets were raw in the middle. When we took them back they apologised and asked if we would like anything else which we didn’t. They sight of the raw sausages had put my 5 year old off. We were then told that 3 of the 4 mains we had ordered were out of stock so we chose different. When the mains hadn’t arrived 50 minutes later we asked how long it would be as we had waited a while to be told ‘what do you expect???’ When the food came it was luke warm at best and the burgers were like rubber. We had fish bites that had been cooked that long that the fish inside had disintegrated. There was at least 70% of food left. I must say the chips were nice and we all wished we had got chips instead of spending good money on the rubbish we had been given. Don’t waste money in here - avoid and go elsewhere.

Came in for the festive menu. I ordered the turkey trimmings, my mother ordered the steak with white wine sauce. Food was very poor. Only 2 slices of thinly cut turkey no stuffing, very small burnt parsnips, no mash, no cauliflower cheese, cranberry which is something you would fine on a turkery dinner carrot and turnip mash was small and cold. I ordered extra pigs in blankets and got 3 small sausages. The steak was very fatty, pastry was soggy and the roast potatoes were ineligible. The waitress only came at the end of the meal. We informed her the portions were far too small and the quality of food was rubbish. We were offered more potatoes by then my mother had finished what she had barely eaten. No refund or discount was given. Meal cost 45 for two. We could have got alot more at the toby cavery. They have lost our custom. Don't waste your money.

Average food but be prepared to be forgotten about by staff. Happened to me twice in 2 days. I was told my ticket was lost in the kitchen but when the food came out chilled it was clearly just sitting there waiting.

Food very average. Waiting a while even with no one in. Would not return sadly.

Nice pleasant place staff great reasonably priced 😃

All the staff I interacted with were incompetent, paid for peppercorn sauce and told the waiter when food arrived. It didn’t come

Another great visit. Lovely food and great service.

Staff are always friendly here. Place needs a decorating and up dating now. Sunday lunch wasn't the best. Breakfasts are still as good though. Place is clean.

Went here spur of the moment, were at Dobbies garden centre at 15.10 hrs for food, could only get coffee and cake or scone. Glad we did go to P.Frm Brewers Fare as we enjoyed the food and everything else and especially at that time of day.

Waiting to be served with two staff behind the bar serving one customer who pushed in. Really don’t understand this place Didn’t dare order food.

wanted fish and chips but fryer was broke again

Stayed here overnight, Checked in with a lovely member of staff called Tory, very friendly and helpful. Room spacious and clean and food we had was basic but edible

Waited quite a while to be served

Not a great choice of allergen free food.

Took a long time to get the orders.

Food was good had a mixed grill, but service was slow, went to the bar waited 5 minutes before anyone came to serve me