The Pottery in Pontypridd in Rhondda Cynon Taf

It's a pleasant place. It's sterile atmosphere it's part of American/British culture but it's not a restaurant as everything is cooked from frozen instead from fresh by a chef. The final food on your plate tastes nearly "okay" though. The staff are trying their best reflecting their minimum wage renumeration. Pleasant though and happy to take your orders. Summing up. Not the place where you will take your loved ones it your mates for a 🍻🍻 Plenty of space to park too.

Amazing food and amazing service Dylan was incredibly helpful and very happy to serve us, amazing atmosphere will defo have to come back again

Always helpful and friendly staff, good food. Great atmosphere, staff always do what they can to accommodate. Thanks

We've just been out for dinner for the first time in AGES, when we walked in it was quite rowdy with Christmas parties but the staff were absolutely smashing it and the service was outstanding. Food was delicious, so quick too! I never normally have steak in pubs but I went for it and it was cooked beautifully.

I have been coming to the Pottery for a while and every time it is amazing! The atmosphere was warm and inviting, making it the perfect spot to enjoy a meal. The menu offered a fantastic variety of dishes, I recommend the rib and rump with such a good price it was absolutely delicious! The staff were friendly and attentive especially Tom but all the staff ensured that my dining experience was top-notch. I highly recommend this place to anyone looking for great food and a cozy environment!"

Olivia was our waitress and an absolute delight. Dave cooked our food and it was outstanding - everything cooked perfectly

Food was fantastic, great service especially from Tom. Highly recommend.

Good value and service excellent

Am a delivery driver been delivering for 5 years never going back there again staff at the front are so rude especially that little lady at the front they ignored me for 15 minutes after I asked my order is ready she aggressively gone WAIT every time I go there it feels like I don't belong here racism will never end I had a business myself staff don't care they want there pay check I feel sorry for the owner no wonder every driver I spoken to they avoid this place I never had a issue but today I realised what they were talking about..I do get ignored all the time but today was worse

love the pottery go there often

Me and another driver went to pick some orders up at this restaurant it's like we weren't there we were invisible we doing them favour dropping food of to there customers me and another driver waited 15 20 minutes for someone to speak to us fare enough your busy but treat us like human beings never going back again rude staffs we'll makesure all drivers boycott this place like we did at mcdonald Caerphilly

Nicely refurbished pleasant afternoon atmosphere

Excellent customer service from Tom. Very helpful gentleman. Thank you

Nice pub but i can't understand why you can't just pop in for food on the way home or what ever. you need to book a table in advance its madness and were empty tables everywhere

Courtney was amazing! Great help and friendly

Lovely food and service! Tom is a great manager and goes above and beyond to give a great experience!

The Pottery is a very nice family pub/restaurant with excellent staff and decent food. I have had reason to seek their help with an unfair parking fine I received from Euro Car Parks (I genuinely didn't realise and didn't see the signs). I am extremely happy with the service I have got from the Pottery Management. Very customer focussed and helpful. Thank you Pottery.

The steak today was absolutely fabulous cooked exactly how I liked it. Rhys was the chef that was cooking the steaks, 5***** Lovely relaxed atmosphere the waiters,bar staff are friendly + go out of their way to help. I would recommend trying The Pottery. The best place in the area for food + drinks

Beautiful pub with amazing above and beyond service. Best food in the cardiff area and eat EVERYWHERE. Steak, perfect. service spot on I'm told the chefs were Dave, Harrison and Harley. Thank you all!!!

Brilliant establishment, clean and very presentable. Staff are brilliant made to feel at home. Brilliant pint of wingman brewdog. Orderd the spicy chicken nachos and when it came it was a great portion with plenty of cheese sauce and toppings. For mines I had ordered a 5oz rump with creamy Pepercorn sauce, ordered it as rare and got exactly that, perfect steak. The only negative is that I finish it all! Highly recommend this establishment for a good hearty meal

We hadn’t booked a table but a table was found for us. Staff very friendly and our food was amazing, cooked by the very talented chef, Dave. Well worth a visit

Booked a table with a group of friends, turned up to be told we didn’t have a booking. Was rectified once the manager was showed booking confirmation. Our table had about 2 forks, and 5 knives for a group of 9 and a few napkins, of which one was already used and placed back with the clean ones. We arrived 10 minutes after the rest of our group, to be told that they’d been rushed to order even though the kitchen didn’t close for a further 45 minutes? I placed out promptly to avoid receiving our meals after our friends, including a starter of mozzarella sticks which they had forgotten to bring out, so ended up having these after our main meals had been served. It says online that they close at 10pm, so we were shocked that they began dimming the lights on us before 9pm! Definitely not in a rush to be going back and risking feeling rushed throughout our whole visit again. The food was good, and serving team were alright.

We booked a table yesterday for 9 of us for a meal for our friend's birthday. When we arrived tonight, firstly we were originally told we hadn't booked, but the manager soon changed his mind when we showed the booking confirmation. He then was hurrying us to order our food, telling us that the kitchen was closing in an hour. There were no menus on the table, one fork, 5 knives, and a couple of tissues which included a very used tissue. The food itself was great, and the servers were fine. When it got to 8:55, the manager started switching off the house lights, despite no warning of final call, nor a simple, polite conversation to say that they were closing. This was in spite of the opening hours on Google being shown as closing at 10pm. The whole group has eaten at the pottery before, and it's generally been pleasant previously. However, I'd be surprised if any of us were in a particular hurry to return. It was a very disappointing way to be treated considering we collectively spent over £200 in a short space of time.

The food was great. One thing to remember with the steak and rib combo... it comes on a metal plate that has clearly been heated by dragonfire. Order your steak at least 1 measure more rare than you want it because it is still cooking when it gets to you.

Great food, very reasonably priced. Nice atmosphere.

Lovely staff . Great value . Surf and turf fab

Lovely food all served quickly and hot even though we were a large party of 13

Requested table near a window and it was good value for money food staff really busy but more than happy to help overall great dining experience well worth a return visit I think

Had my daughter's birthday there last weekend and it was wonderful. The food was great and the servers were helpful and very attentive. Great experience 👍🍲

The menus is more realistic. The food was good and well presented. Service behind the bar was better you had two people instead of 1 previously which caused queues. You’ve stopped the exit door of the kitchen banging. You had it for months. It was so annoying. Toilets are now better. Music is kept at low level-good.

I was very impressed ... I booked online a week or so before but wanted to add a guest...phone & left a message... called back within the hr ...no problem. We were a party of 8 .. 4 kids ... Great experience... food was hot and tasty plus care was given to kids dietary requirements and the staff were great. We were delighted with the price, so with money this year it will be out go to place .... Thanks

Food was lovely. A young girl was serving our table on a busy service and the food never came out as it should. Not her fault in fairness

Loved it! The quiz was great. The place was busy but provided excellent service. Squeezed us in, and we had a great little night.

Nice atmosphere,good food, good value

I have been coming here for many years and love everything about it, will continue coming here for many many more happy years!!!!

Lovely food, great atmosphere. Will be back!

Can not fault the service or the food. As soon as we walked in (not booked) the staff were smiling and welcoming. I had a tandoori skewer and I've not had better at an Indian restaurant. A taste explosion. Partner had a surf and turf, steak was bang on. Full up, couple of well served beers. Very satisfying

Not up to usual standard, salmon overcooked, advertised as on a bed of grilled vegetables.. only onions

Food was excellent as usual and the staff were very friendly.

Our table was reserved for as we booked ahead, the staff were very nice and the menu choices were of a good variety. We enjoyed our meal and drinks that was reasonably priced.

A lovely atmosphere with a live singer. A nice start to the bank holiday weekend. Thanks for always making us feel welcome especially by the manager.

I visit once a month and I have never had a bad meal. The staff are wonderful. Very friendly and polite. Melanie Dando

Lovely pub to have a quick bite or a main meal. Good range of food, good prices as well. Note to remember to sign your car reg in whilst staying at this place. Nice decor, staff friendly and its not overcrowded with tables. On a weekend I would book. No problem in returning to this place.

Beautiful food staff very friendly & helpful. Tom got us a table as soon as we arrived as we didn't book. We will definitely be back outstanding value for the money we paid. Thank you Tom

Lovely,huge portions, reasonably priced food

Friendly staff very good service the food fantastic the hole family enjoyed thir food very good quality food

Hidden gem in Treforest Estate. Excellent prices and big portion sizes. Food is always hot and tasty. Service is friendly too! Great spot for some classic pub grub and grill food.

The background music was way too loud , couldn't hear each other speaking

Lovely food and pint, staff seemed over worked or not enough staff, lovely and friendly but a bit of a wait at times! I always go back

The lovely young man who served us was rushed off his feet ,he was booking people in ,taking them to their tables, working the bar an even cleaning tables and brought our food to us and he was still really polite and friendly great service from him. An the lovely young lady working was also rushed off her feet need more staff but everything was lovely for us and food great too

We arrived and was greeted and seated very professionally. We ordered our drinks and food through the online app, and the drinks came very promptly. With regards to the food order, we were waiting for up to an hour for our food to come. There were other customers who had arrived after us, who had ordered starters with their order and were having starter’s served to them, before we had, had any part of our meal. Surely, if you have ordered up to an hour before other customers have arrived, you should at least expect to be served first. Then we ordered desserts, and we waited and waited, until we asked a member of staff, if there was a problem, they went to ask a member of the kitchen staff, they came back and said, they had lost our order. They eventually came with our desserts, half an hour later. It wasn’t the best service, we’ve had better.

Food and drink were great and good value, quality was very good, only downside was the queues building up and only 2 on the bar area.

Superb and the little fellow behind the bar winner

The Gingerish guy behind the bar great every time I come here staff always very friendly and the food and service always great

Amazing food thank you to the chefs dave kyle Emma will definitely be back again

I would recommend to anyone come here for food amazing, staff are wonderful quick service.

The food woz excellent and the staff were lovely and went above and beyond thanks

Lovely meal, fab value for money and great service by Tom

I ordered food. but they didn’t give me everything . Its disappointing

Busey food took ages to arruve had to say how long you wpuld be on table??? Said hour and half....food took hour to arrive not worth the wait staff old and abrupt.

Great food, great atmosphere, highly recommend to everyone !

Excellent food great service by Olivia

Amazing food service was amazing Amazing quiz

Very nice food,polite staff definitely be returning

Friendly staff and good value food.

Lovely food, well priced and quick service. Would definitely come again but atmosphere wasn’t the best

All the staff were attentive and the food was fab and arrived in good time

Served by Olivia today , excellent service

Very friendly staff. Olivia was our server and she was excellent. Great food at decent prices. Still some issues with the app and discount codes not working. Once they nail that issue then the place will be at its best.

Fab service, friendly staff, the best quiz ever!

Amazing pub quiz night on a Thursday with the fabulous Pint Sized Trivia. Tom and the bar staff are always welcoming and friendly!

Coming here weekly for food and the pub quiz is one of the best parts of my week! Lovely staff, fab food and a nice and relaxed atmosphere. :)

Love coming to the Pottery for quiz night! Great food and the staff are fab!

Really enjoyed time here and good food. Will be coming back

Great quiz, and it's free. They have discount too on the sizzler app. Friendly bar/waiter staff 🙂

Food was lovely, fast service as always and I'm currently waiting on my dessert (apple pie). Waiting for the quiz to start but already got 14/15 on the picture round 😉

Food was banging, quiz was class

Amazing service , super tasty food , absolutely amazing quiz on Thursday !!! 😍😍😍😍

Food nice, but three times in a row we have been sent away because we get there 20:15<20:20 and say the kitchen is closed. They are supposed to be open till 9pm yet never got in after 8pm. Due to our schedule we just can't eat there because of it.

Fantastic service from Tom, food was stunning and quick, 100% coming back

Fab time here for dinner for my 30th birthday! Our server Tom was absolutely lush and made the night very special. Food was yum, can't fault it.

Went to here tonight for a family birthday meal, was served by Tom lovely service and lovely food

Food was excellent and great service, highly recommend. Many thanks to the staff and Dave the chef!

Appeared to be short staffed initially. Upon arrival the beer garden was empty with plates/cutlery still on tables and the same when leaving! No issues with food or service. Staff were very customer centric and the kitchen served food in a timely manner. I wish this review promotes a good eatery establishment and the need to help front line staff with additional support.

This was the 4th time since July coming for a family meal as we have had great experiences and food previously, but I have to say that today's food wasn't great! Steak was gristly and fatty, mixed grill chicken dry steak again terrible! Garlic bread soggy and so were the onion rings, son couldn't eat his Greek burger he said had a weired taste. Almost £76 spent on food that was left on plates! Had to ask for our table to be cleared before deserts arrived and wasn't asked by staff if there was a problem or if everything was OK with our meal considering the amounts left per plate. (Obvious something was not right) won't be retuning again in a hurry which is a shame as it's local to us and have had good meals in the past with great service

Meals great, beautiful environment.

Courtney although very busy with many customers made ours and other people's experience flow from the first drink to the last coffee! Thankyou Courtney your customer service was exceptional. The meal and dessert were fab too

The table was available straight away. Food arrived very quickly. Service was brilliant.

Excellent service and very friendly staff would visit again. Tom very good at his job

I believe a successful establishment is founded upon the staff and management, The Manager a young chap by the name of Tom was hospitable, enthusiastic, engaging a natural communicator and I certainly will return to The Pottery due to the service I have received from Tom and his staff.

Food was good as usual. Not all the drinks were available again. And not all of our cutlery was very clean

Great food and really cheap, gotta be winner with families.

Great experience!! Food was piping hot and delicious

Staff very welcoming and friendly

Very pleasant and helpfull nice and friendly Courtney

Me and my friends have been here lots of times , the food is always stunning and hot , our waitress Courtney was so friendly and couldn't do enough for us . All the staff and the food are amazing and that is why we keep coming back 😁

Very aggressive manager. Told me to get out because he overheard me say to my wife I don’t like the Euro carparks private parking company that they use. 😂😂 went somewhere much nicer!

Very nice atmosphere here and staff very helpful and friendly. Management was very friendly and helpful also Would return

My husband and I booked a table for 5pm on a Sunday. We were able to park in a disabled space next to the entrance. Our waitress for the evening was Chloe, she was so lovely, attentive and helpful (as we're all the staff) It was only our 2nd visit but we were made to feel more like friends. We both had the steak and chicken combo...it was delicious. Everything was cooked to perfection, so much so that we asked Chloe to pass our compliments to the chef. His name, we found out is Harrison, I have to say it was the best grill-cooked steak and chicken we've had for a long time.

Recent visit here mod week for lunch, good was decent and as expected for type of venue even though a restricted menu but service was dreadfully slow, queue was 7 deep at prer point and only one person serving, colleague was flustered and struggling. Furniture outside was generally broken/badly worn/damaged. Whole venue feels unloved and a bit run dowb