Subway in Rhondda Cynon Taf

delivered nearly took nearly 2 hours!!

Everything was really lovely. However icecream was melted and foamy and didnt look safe to eat. It looked as though itmay have been refrozen in the past and then melted again from being sat out

I ordered my food at 12:20 and got delivered at 14:50! That’s 2 and a half hours of waiting for food!! Our times kept changing for delivery, I couldn’t phone them to cancel my order as their phone was off! Absolutely appalling service from subway and just eat had no way of cancelling my order! Absolutely disgusting!!

over an hour late and didn’t even recieve my food, received the wrong order. super unhappy

Disappointed with the food quality. Meatballs snack bowl was cold Bbq chicken and bacon Submelt tasted awful, the bread was wrong as it should have been hearty Italian but was plain and soggy. Ordered raspberry cheesecake cookie but got an extra macadamia nut cookie instead, guessing ran out of the raspberry cookie, should be marked unavailable online. Delivery driver was friendly and pleasant. The food quality is better inside the store as was happy with my order two weeks ago. Just seemed rushed and not bothered with how the food turns out.

Dreadful service. Waited over 3 hours and subway claims the food would not be prepared until the driver was confirmed but it was cold and soggy. The driver rang and left the food before I could explain I had been waiting over 3 hours and wanted to cancel and a refund.

When we got our order the bag was ripped opened the sandwiches were drenched in sauce. The food was cold. The sandwiches were broken I was missing half of my sandwiches bread.

Missing parts of order. Can’t get hold of the shop.

No toasted, not eaten. A waste of time.

Food was delivered piping hot and on time.

Delivery man was top tier, couldn’t find my house keys so he passed me my food over the garden wall

Should have been delivered between 5 and20. past, actually delivered at half past. Order wast right. They had changed my sides.

Thank you food was still hot too

Fantastic place to eat nice fast healthy food.

A lovely little place. Great engaging staff who obviously had good customer service. Changed my mind about the takeaway & sat inside. I will definitely go again.

The food is really good. It's pretty good value for money because your not hungry after a footling with a snack. The staff are as keen and happy in their work as you would expect for a fast food place but thats not why you go there. Get in, grab your scoff and get out and they do that very well.

My order wasn’t collected as I’m housebound

Nice quick easy bite with lots of options. Not many seats inside but 9/10 customers are normally take away so makes sense.

Tasty yummy sandwiches prepared by a friendly team always 👍👍

Amazing service tonight from James, was very polite and welcoming 😁

Lovely wrap, great singing by the server 😁

Great subway, pretty small inside, but the workers were very friendly and gave some great suggestions👍

On Recently learned to review but the amount of time it took them to deliver, and their attitude when speaking to them on the phone made me come back to review. Have not order from here since

Over an hour late, food cold. Had to chase restaurant twice for updates as this wasn’t updated - stated delivered an hour before arrived. Very disappointed

Was charged for philli steak salad and received a side salad

No delivery at all!! Absolutely abysmal service!!!! Pathetic!!! Never again shall I order from Subway Pontypridd or Treforest!!! Pathetic!!!!

Food cold took to long to arrive tried contacting the shop no answer absolutely rubbish and over and hour late

Stale bread, wrong items and both ice creams were room temperature liquid.

Waited 2½ hours now an it still hasn't come, refund please?

I read other reviews so was a bit nervous about ordering but my husband wanted to try out the new breakfast roll. Food was early and well prepared and all hot. Thank you very much

Still haven't received my food

Food never turned up! Unable to get hold of Subway Store! Line just kept ringing!!

Food is always about 2 hours late and never any sorry or anything

Deleyed 2 times and hasn’t even arrived but says enjoy your food

Good range of items, fresh produce and the staff are very professional and friendly.

Will not be ordering from here again. Food was over an hour late and was cold

Disgraceful delivery. Order took over 3 hours to arrive. Unwanted ham in the 6 inch, wasn’t selected in options. Therefore food went uneaten.

The food haven’t turned up and the restaurant is not answering their phone

The order was over an hour late, and it was freezing. We tried calling the restaurant multiple times and there was no answer, also requested an update from the restaurant via text and received nothing.

Over an hour late. Didn't answer calls. Didn't update the time until specifically requested and then the wrong items eventually arrived... How this place can still be open is beyond me. Absolute waste of space.

I didn’t receive it want refund

Late delivery time and incorrect order

Over 2 hours for delivery of a sandwich

Food hasn’t turned up, payment has gone through, correct address on the order and status says “enjoy food” would like a full refund

Terrible service, waited over 2 hours for the order which is not the first time. Will be the last time using. No call from the restaurant to explain or apologise either. Had to chase. Awful customer service and they shouldn't be accepting orders if they can't deliver in the time suggested. Plus the order was wrong and hot sides cold.

Nachos and nacho bite were cold. The nachos were soggy and gross from where they had been standing in sauce for a long time. Pizza bread was ice cold and the cheese was stuck to the side of the box so it instantly came off the bread when picked up. over an hour late. Poor poor delivery service from subway. Advise to pick up rather than order.

Ordered bbq sauce and it did not come with the sauce so I had to eat it dry😤

Order got delayed to 19:40-20:00 but still turned up about 30 mins late past the estimated time. Called the restaurant and they apologised and said they would pop some free cookies in (lovely gesture but didn’t get any) The food was ok and for a change nothing was missing/wrong!!!

I was given 2 salads instead of a sub and a salad

Food arrived 2 hours after order was placed and food came cold with no sauce on the subs and hard meatballs so disappointed

Are order never turned up, rang the restaurant after waiting two hours for it and they said it was not coming

Haven’t received my order after it’s been delayed. No sign of my order at all and it’s been almost 2 hours since ordering. I’d like a full refund. I paid £3 for delivery and it’s not been delivered.

Order was 45 minutes late, I ordered it at 5pm for delivery at 8pm, it finally arrived at 8.45pm. Ice cream was melted, the sub was battered and nachos were cold and soggy. Won’t be ordering from here again.

Estimated delivery time was 18.20 to 18:40, i rang at 18:55 only to be told that "when the driver gets back i will send him out" no apology or reason, he couldnt wait to get off the phone. My wife then rang at 19:15 and after a back and forth they reassured her that it was on the way.

Over toasted. Not as nice as any other sun way.

Order over 2 hours late . Ordered food at 5.30 finally received my order at 7.45

Food showed as delivered on the app by 8:50, 45 mins later my food actually arrived. No communication whatsoever from the restaurant. Freezing cold food and just beat up sub.. (not even cut) which sounds silly because it takes 2 seconds but it’s your job to make subs!! Like do better!! Didn’t enjoy the food by any means. Shocking really to see a franchised business provide such poor service. Disappointed, and will not be ordering from there again!!

Didn't have my 2 of my cookies,sauce

Waited over two and a half hours for my food, we rang up after an hour and they said there was a small delay, another hour and half went by and now they’re not answering their phone

Almost 2 hours late. Freezing cold. No update from restaurant until I called. Terrible service.

It’s an hour late and hasn’t arrived but it says enjoy your food on the app

When we received our food it was freezing cold all had to go in the hun what a waste of 27.01 even sent the wrong drinks for my young children they sent energy drinks instead of 7up free

Ice cream was melted missing a large coke

Ice cream was completely defrosted, food was cold

Paid for extra cheese but no cheese at all in either subs no crispy onions and the wrong roll just plain white not Italian hers and cheese no sauces on either

No text response, no answer on the phone and late again..

Waited an hour for delivery but otherwise ok.

2 hours to deliver a subway 1.5miles

Still haven’t received my order?

SHOCKING! Cant even get through to just eat or subway!! Ignore you! No update! Food was late! Food was cold! Tried to call to find out an update on my delivery as it was 20 mins late, ring about 100 times and no answer the line just stays busy! Food turns up 30 mins late at half 9 when I placed the order at 7.30! Rubbish! Won’t be ordering again

Nearly 2 hours late , food was a tad cold

Meatballs were cold and the hash browns by the time it got here,delivery was supposed to be 6,15 an it eventually turned up about 7,30

Food took over 2.5 hours to be delivered and was cold when received. Delivery was over an hour later than estimated delivery time

Still, I haven't had food after 2 hours, for 2 Sandwiches. Dont order from this place

Been waiting for my food to show up for almost 2 and a half hours. Absolute shambles.

Order arrived almost an hour after the delivery time given and almost two and half hours after ordering. I had to ring multiple times before getting through to check where my food was. Once it arrived there was an item missing from the meal deal (cookie) but when trying to get help on the app it will only select the full meal deal rather than an item within it - so cannot get a refund

Over 2 hours wait so far with no communication until I called. Even when I called, could give no indication of when it would be delivered. Terrible service. Won’t order from just eat again.

This is not the first time my food have been over a hour late.

No contact from the restaurant and food wasn't delivered.

Cold, late and poor attitude from the driver. If I could, I'd get a refund.

Asked for orange tango for given Pepsi. Asked for white chocolate cookies and got given chocolate chip came 2 hours and 15 minutes after ordering. Absolute disgrace

Ordered at 2.15pm finally turned up at half 4. Got here with Pepsi instead of Orange Tango. 3 chocolate chip cookies instead of 2 white chocolate and nut. Food was cold. Was also missing cheese from subs. Ordered off Just eat and when leaving a review I asked for a refund and all I got was £12.47 account credit which doesn't work. Paid over £30 for these subs. Wouldn't even give me a full refund. Absolute disgrace!!!

Food cold, and mushy, missing drink, cookies inedible

Late. Late late. Making me late for work. Food should have been deliver 40 mins ago. I leave for night shift in 20 minutes. Still not arrived.

Staff are polite and easy to get on with, orders always arrive swiftly and hot, 10/10!

Food didn't show, it shows delivered

Did not have the correct drinks and the ice cream was missing tried to ring but got no answer so I won't be ordering from here again

Always very accommodating. Will order again thank you

Hour long delivery time upped by 30minutes so waited a hour and half. Probably wouldn't have ordered if it was going to be that long.

Thank you I make a nice baguette

Food was 2 and a half hours late

Was told it would arrive between 7:45-8:15pm it arrived after 10pm.

Absolute terrible delivery once again 2 times over 40 minutes late pure joke ! Sort it out

I ordered at 7:30pm and it is now 9:06pm and my food still hasn’t arrived.

Lovely food. Delivered when said..

Didn't receive my food. Waited over 2 hours

Order it early of my daughter was not helpful 😒

Absolutely disgusting placed the order at 3.20pm and still no food at 5.45pm!! Appalling service

The delivery was approximately 2 hours from order time and when it are there were items missing.

lovely. definitely order again. well wrapped up.