The Portland Hotel in Chesterfield

Very good, a little pricey compared to other hotels within Chesterfield, excellent location, decent staff, nice, for a one off occasion.

Excellent, well worth a visit. Friendly staff and lovely food

Imagine a bog standard wetherspoons pub and then add some extra crack heads, extra hostility from the locals and some warmer beer and you have pretty much summed up this place. I downed my pint to move elsewhere after being asked for change or a spare fag no less than 3 times into my first 2 sips of beer. Glad I didn't book as the hotel now. Staff were pretty good though.

A very good Wetherspoons. Plenty of space between tables and it was evident that someone was detailed to clean table once guests had left. Friendly staff, no surliness , and no one can be disappointed with the prices of food and drinks. Excellent ambience too

Popped in for food and a couple of beers! Ordered on the app, beer came really quickly, food follow 10 mins later! The Newcastle Brown was lovely and cold, and the Korean Chicken Bowls was spot on! Toilet as always ( well, nearly always) were upstairs!

Beautiful building a must visit for the wetherspoons fan (& being a hotel opens at 7am!!❤️)

A really good pub great staff and fantastic prices

Anther great weatherspoons what can i say its exactly the same as all the others. Keep up the good work

Typical spoons value for money. Could do with more staff 2 behind bar not great

Called in here on the way back to Sheffield nice location service wasn't the best but food was spot on.

Excellent food and really nice staff 😊

Bean hear a few times now always been good food 👌

Food has gone downhill used to like weatherspoons ordered fish chips peas fish was just batter and curled up fat was old it made me ill chips where soggy used to like these places as you ordered and new what you were being to brought out shame really

First time visit. We decided we fancied a small breakfast and although it was very busy our order was brought very quickly by a friendly member of staff. It's a nice historic hotel.

The miners benedict was gorgeous

Visited the Portland on Saturday 08/02/25 with my Dad for coffee. There are only 2 coffee machines in the pub. One had run out of coffee beans and was being replenished. I used the other machine, to get decaf expresso then top,up with hot milk. The machine was very slow, dispensed a tiny amount of milk then an inch of froth and stopped, with the mug jammed under the dispenser which was not retracting properly after use. I waited, tried again and same result. After trying 3 or 4 times, the mug was about a quarter full of coffee and milk, then the rest was froth. There was a long queue of customers waiting for the machine. I raised the issue with the female staff member (with long dark hair) politely advising that the machine was not dispensing hot milk properly. Her very curt response was “you shouldn’t be getting hot milk from the machine”. I replied that there is a hot milk button and it has always been an option, but now it is only dispensing a tiny amount of milk and then froth, trapping the mug to so working correctly. Her next and rather aggressive response was “what do you expect, a customer smashed the screen last week, so what do you want me to do about it?” At which point she turned her back on me and stormed off into the kitchen area out of sight. I and the customers in the queue were shocked and disgusted by the attitude of this member of staff. I have witnessed her being rude to other customers in the past, but having now been on the receiving end of her disgraceful attitude felt compelled to review this awful customer service experience. I have tried to phone the Portland to speak to the manager, but the phone is not answered. I do hope that this staff member either receives some customer service training as a matter of urgency, or considers what job she should be doing, as she is clearly not suited to a customer facing role.

Fantastic service i asked for a well cooked surloin steak and they mistakenly gave me a medium rare but resolved the issue instantly and apologised profusely and even asked if i wanted a free dessert bless them very polite and one of my favourite places to eat and drink atmosphere is always good i hope the staff do not change anytime soon as they are fantastic plus i said no to the free dessert and they instantly resolved the issue i cannot express how important good cistomer service is and they hit the nail on the head id give this place 10 stars if i could leep up the good work!!!

Another excellent Wetherspoons 👏🤩

Decent food and drinks especially for the cost :)

Just know exactly what your getting with a spoons 👌 often go for breakfast when shopping

Lovely place to stop and have breakfast, lunch or dinner. The prices are reasonable and the staff are friendly. I live locally so no need to stay in the hotel.

We just had our breakfast here as we have many times before. The food has always been good but did have occasions when they didn't come with the tomato on, a quick query to a staff member confirmed politely that they had run out of tomatoes (if I recall we had a tomato shortage at the time), the staff are always polite and welcoming, but this could have been a whole different story lf there had been a mushroom missing from my plate......

Dispicable treatment of the public

Ok, but not happy with food served cold

Stayed 2 nights (2 rooms) for a family christening. Booked on site parking in advance. Rooms excellent, food better than our local Wetherspoons and service from all staff and duty managers better than expected. Central to Chesterfield. Lift only goes to 1st floor so if mobility problems ensure rooms 100- booked not 200- but that aside expectations exceeded and great steaks and breakfasts. We'll done all. Will be 1st choice when next with family in Chesterfield

Lovely, busy place to visit. Cheap drinks!

Curry i ordered was barely warm including the rice. Didn't eat it, member of staff took it away after I told her the issue and she said sorry about that and that was it. No mention of replacing it. Never saw her again.. Really really poor customer service... If I could give a zero star rating I would.

Best place to stay in Chesterfield. Nice rooms and great value food and drink

Nice clean Sounds with rooms. Close to the market and handy disabled parking outside

Very well cooked food and cheap drinks. What else is there to say.

Didn't stay in a room hence the 1 star. Visited here on a day out. Fast table service. Good atmosphere. First 'Spoons I've visited where you go downstairs for the loos rather than up. No food order this time, but maybe next. Would recommend on price alone.

Delicious food, affordable, great kids menu, bustling atmosphere.

Went for new years eve . Amazing room . Early check-in

Breakfast was really nice. After working all night we are all hungry. The breakfast was prepared fresh. You can have an unlimited hot drinks.

First time in that bar.Lovely,friendly staff.Toilets were very clean compares to most other wetherspoon pubs.Great beer prices compares to other local pubs.

Nice position in Chesterfield at the edge of the market, great beer at really good prices..

Great pub. Always efficient staff Great prices too

+ : Price, beer selection, space - : no negative

We spent 2 nights here,it was brilliant .wonderful super king bed.so comfortable.lovely bedding and towels.spotlessly clean.we had an amazing stay.no issues whatsoever. We will be returning

Good place for beer and alcoholic drinks

Didn't use the hotel, spoons is spoons wherever you go, beer good and varied.

Great friendly place and cheap drinks. Christmas cocktail is lovely. 😍

We stayed back in October to attend a family party in the town only for 1 night. Having booked it at a reasonable price i wasn't expecting great things but was absolutely blown away by the standard of the room. I stay in a lot of hotels due to my work. Really impressed with this place, the staff were really pleasant and actually care about their customers. 10 out of 10

We like eating here, but there is no car park, which really annoys us, it's on the corner of a very busy road, so it's very difficult to cross over to get to the building.

Me and my wife went on a Wednesday dinner time .50% of the tables were full of dirty pots and glasses.nobody seemed bothered about clearing them apart from 1 women.not a good advert for a hotel . Food good though, Just need to get tables cleared and cleaned.

Food service was very slow, the barmaid got our drinks wrong twice and blamed us despite our emails proving it was her, not our order that was wrong. The disabled toilet is disgusting. Not only does it smell of urine, it had a puddle around the toilet, the toilet itself has a broken flush handle and the toilet door is hard to lock and unlock. This is a disabled facility, you are supposed to make my life easier, not harder.

I work away 3 days a week. Always spend my evenings in Spoons all over the country. Rotherham and Durham this week. Have been to 100s with very few bad experiences. Except here. On occasion you order food (or a drink) on app and they have run out. Obviously you have pre paid in good faith based on the item being shown as available. 99 times out of 100 they come to your table, apologise, and ask what you would like as a substitute with no caveats. At the end of the day the item was not marked by the pub as unavailable. Not here. I substituted in a dish of roughly equivalent value. They wanted me to stump up the difference of £1 even though I had pre paid in good faith. This has never happened before. Received conflicting info from staff about the order as well as attitude. Took a refund on the dish, walked out and wont return. This is also a Spoons with rooms I have been considering using on a regular basis. Ibis here I come! Just unfathomably poor customer service descision. Its common knowledge if you have a bad experience you tell 10 people, if you have a positive experience you tell 1 person.

Lovely pub nice meals at good prices.

We called in for a meal on a Thursday night. It was curry night. The curry was good, as were the cheap drinks. The only negative was the Nan bread was covered in butter and had gone soggy, too soggy to pick up and eat.

Love it here. My favourite pub in chesterfield and a great selection of beers

One of our favourite pubs. Fab staff, excellent ales.

Lovely pub and hotel. Rooms very clean and everything you'd need. Bed was huge. Lovely overnight stay would deffinatly stay again

I come in once a week, on a Thursday,and usually have mini fish 🐟 chips 🍟 and baked beans 🫘 which never disappoints. The fish is so moist,I've never had a bad one yet 👍Thank you very much 😊❤️

A great 3 Star hotel... stayed during the week...clean modern rooms was pleasantly surprised.. with a JD Wetherspoons pub downstairs.. had a brilliant evening meal and breakfast.... For a budget hotel I don't think you can beat it..... And great location aswell... definitely would stay again...

Just stayed for a couple of drinks after going to a concert at the Library. God service and clean.

Brilliant stay love this place beer is good cheap can't say more

As Wetherspoons go; this was a very pleasant experience. Friendly service and a quality pint of Oakham Icon👍 Its not often I rate a 'spoons so highly; but it warrants it on this occasion.

We used to go about every 3 weeks for drinks and dinner , but not have not been for several months as the food seemed to be poor. We (4) went last night. American cheese burger , American burger . chicken pizza and roast veg. pizza. Only the latter was any good. The burgers were very poor, not as good as a rustlers microwave burger. I suppose you get what you pay for. The beer ( stout was good ) We did not stay long and won't be back.

Called in for a small breakfast, poor quality, poor service and bad attitude of staff

i have had many good valuenice meals in weatherspoons but yesterdays 17/9/24 meal of fish chips & musshy peas was a disgrace both my wifes & my food was done to a crisp unable to cut it with a knife cold peas app. 8 chips rubbish meal surly staff

Lovely wetherspoons and we certainly enjoyed our stay Saturday until Sunday 🤗🤗 staff very helpful on reception and behind the bar

Affordable priced food. Good service. Tables cleared and cleaned regularly. Nobody wants to rush you off, as you finish eating. Sit and have another drink if you want and have a good catch up. Was a good place to meet an old friend today.

Called in for a hot chocolate bar as delicious

Brilliant pub...especially 0%Guinness £2.68 ...excellent staff an service, 👍☘️

They will not take a booking, you have to book and pay online. I could not do it because my smartphone wasn't compatible.

Booked it for one night. No staff on reception, but a rich buzz on the house phone had the manager in attendance. Had a good night's sleep. In the morning I discovered that I'd broken my phone. The girl behind the bar promptly lent me hers, as I tucked into my excellent eggs Benedict.

We have used Wetherspoons many times and have mostly been pleased with the cheap and cheerful quality and prices. We know it’s not a Michelin star restaurant and don’t expect that. Last night our friends came down from York, staying in the Portland Hotel (we were going to a show) so we met them in ‘spoons for a quick meal before we went. I ordered on the app so it was ready when we arrived (the traffic was bad) Our tables hadn’t been cleared or wiped before the server brought our food. Having my favourite steak, usually a good choice, I was very disappointed with the quality. My friend also has steak, both were thick with fat and very chewy. My friend asked for a quinoa salad to accompany. They didn’t have any, so she was given a wilted green salad instead. My hubby ordered the ‘gourmet’ burger. Basically a couple of shrunken burgers with a slice of cheese thrown on top. Not appetising at all. At no point did a server check on how we were doing. They were clearly busy but a check in is a requirement for ‘spoons staff. Very disappointed, I hope this is a one off.

No really happy with the customer service

A great place to stay for a few nights

Good cheap food did not stay the night very busy place.

The room was clean and a good size. The shower room was great. However the the bed was very uncomfortable, and I hardly slept. As it was a pub we expecting to eat there, but the food was disgusting.

Rock hard beds, two singles propped together, no reception staff when you need something, also no batteries in tv remote. Waiting staff accused my relative of being intoxicated when she closed her eyes for two seconds and said you cant sleep here, errmmm she wasnt asleep and she only had half a cider. Bad attitude and dont do that in front of a packed pub to ridicule us. Will we be back, no

Great hotel.great price.big rooms.quick friendly service plenty choice of food and cheap.

Very busy with good atmosphere, great central meet up place in town for a quick drink or something to eat

You will be Very Pleasantly Surprised with the Standards of a Wetherspoons Hotel

Went here for a lovely meal with the missus at 8. We loved it. Food was beautiful and fresh. Everytime we go here the staff are so friendly and helpful! Lovely environment.

Typical Spoons fayre in a great location for me prior to work. Always get breakfast here, and serving it until 12 works well. Service is always with a smile.

DO NOT USE THE APP! Ordered two drinks and a meal in the app, after twenty minutes and no drinks we went to the bar.Even though the money had left our account it wasn’t showing on their system so they decided we hadn’t placed an order even though our bank clearly showed we had. The woman manager thought the whole situation was hilarious and point blank refused to do anything to help us. We regularly use the pub but not any more. Pathetic service and a total rip off. We use Weatherspoons all over the country and what a shame our local one has this attitude.

We visited as a family of 4 adults and 2 children for a meal on my granddaughters 12th birthday (her great grandparents had driven from Cambridge for a garden party which the weather cancelled) so we decided to go for a meal together in wetherspoons as a last minute decision, my daughter ordered drinks on the app as she usually does, when the drinks arrived the manager put drinks on the table 3 alcohol and 2 soft drinks ,she then asked my 30 year old daughter who had ordered and paid for the drinks for ID, she looks her age and no longer gets asked anywhere for ID so wasn't carrying her purse just her phone with banking app, she explained she is 30 and offered banking and passport info etc whatever she had on her phone, the manager was extremely rude and snatched up the drink in front of everyone and took it away like she was so professional she couldnt hide her smug satisfaction with herself, we then went to the bar to reason with this awful power hungry woman who had clearly been slapped for laughing as a child, I explained I am an SIA front line badge holder with 30 years licensensing work and I understand the challenge 25 policy but if she wished to be petty she had actually served my daughter with 2 more alcoholic drinks and left them at tge table, and the point of licencing law is the prevention of allowing under age to purchase alcohol, make yor mind up woman either she in need of ID to be served or she isn't? By this point she realised she had made a bad decision and then when I asked her to refund the money for the drink she took away from the table she flatly refused saying it is " company policy " again with an uncontrollable smug satisfaction smile, by this point I was positively ready to slap her for smiling myself and instead asked for her Christian name not full name so that I could complain further to her senior manager, which she flatly refused to give me any further discussion and turned and ran behind the bar into the staff area , my daughter went outside with my partner very upset and my partners parents and grandchildren sat at our table my granddaughter now also very upset, I then asked another member of staff if she would give me any information and confirm that smiler is the only duty manager available and she was equally as rude and told me "" well obviously we wouldn't ask you for ID" well thankyou for feeling the need to make that point, but as my daughter was served alcohol regardless of who she was buying the drink for the point is she was allowed to purchase alcoho,l then yes I do wish to take this matter further and would politely ask for a point of reference such as a first name which many employees of many other businesses have displayed on their staff badge, so this Is far from an outrageous request , this second member of staff who about as happy to be there as her manager and were clearly trained on the same staff rudeness course, was equally as horid as unhelpful and we cancelled the family meal and left , absolutely disgusted, As I am diabetic and still needed to eat somewhere soon we actually went to the other wetherspoons nearby and my daughter was served by the manager herself who never asked for any ID and was happily chatting to my daughter while serving both our drinks and meal, and was a genuinely lovely person who made everyone feel much better especially my poor granddaughter who's birthday it was . Absolutely disgusting behaviour from a manager ,she is not suited to any job in customer services at all. Power hungry does not cover it

A good service one of my favourite places.

Stayed here on a long weekend break. The room was good, and clean , parking is limited but managed to get a last minute space . It's well worth staying if you are looking as a Base to visit local areas

Sat outside on a summers day quite pleasant

Spacious Wetherspoons just off the market square - great cites style ale. Lovely sun kissed patio.

I asked for large cod I got a big ball of crunchy batter with enough fish to make a fish finger very disappointed

Stopped by for lunch. Great food and table service. Very nice pub to eat at. We will definitely keep it in mind for future trips and to stay at.

Lovely place friendly staff, great food and a lovely historical place to have a walk around. I'd give it 10 out of 10.

This was an incredibly frustrating stay. The water in the sink wouldn't drain at all. Please refer to the video. After discussing it with the manager, she initially acknowledged the issue and said she would have someone fix it. However, she later told us that all the sinks were like this, claiming it was normal, and refused to admit the problem or arrange for repairs. On top of that, we were woken up by loud noises at 7am, making it impossible to continue sleeping. Overall, the experience was terrible, and I absolutely do not recommend this place.

Very nice place Had a late breakfast Very nice

Always have a pleasant time here. Staff are lovely.

I had a great night with friends for a curry 🍛 and drinks 🍻🥃 with friends at the Portland hotel.Great atmosphere and good service

Write in town. Perfect for market and shopping centre.

Great value food and drink, the place was packed when we visited. Great atmosphere.

Enjoyed the stay, rooms were nice. Good value for the money staff friendly and pleasant.

Great choice of drinks. Toilets very clean.good food menu. Staff very friendly. Sitting area always clean and tables.

Lovely pub with excellent service.

I've spent the night here a couple of times and always been impressed at the cleanliness of the rooms. Separate entrance to the hotel from the pub with access to the pub if required through an internal door. The food is standard for a Wetherspoons establishment, nothing to complain about here.

Always busy. Good prices. Nice outdoor seating

The Portland Hotel is beautiful

We had lunch here the food is great

Perfect place for a smaller city break. Usual weatherspoons stuff