The polkemmet cafe in West Lothian

Went there a couple of months ago with my husband . The food we had was nice. The staff were laughing loudly at a customer ( who didn’t seem to be sharing the joke, and who looked uncomfortable) . This went on for 15 minutes even after the customer had left and all didn’t feel friendly or professional. The whole front of the shop by the till is covered in passive aggressive signs. My partner got so uncomfortable with the vibe he started to panic and so we left. Won’t be back in a hurry.

Yet another new set of owners! My BFF and I have been meeting here for decades and really miss when the cafe is closed! So happy that it's back and open each day till 5pm! It's very cozy, bright, clean and dogs are welcome! Chips and cheese is amazing, Macaroni I'm so sad to say was rotten - definitely not home made, I couldn't eat it but were happy to stick to chips, cake and tea ♥️

Rude staff, very standoffish. Not enough staff? The waiting times were a joke. There was nothing on the MAIN menu to say that certain items are classed as breakfast items and are no longer served at lunch time.

Lovely atmosphere, friendly staff & extremely good food & cakes & an excellent mug of tea. 10/10 after a lovely walk around the park.

Perfect little cafe for a coffee stop while out walking in polkemmet park. Cheery new owners, open between Christmas and New year which it never used to be and dog friendly

New owners and it's open between Xmas and New year now. Great for while we're up seeing the in laws. Great coffee and dog friendly

Great coffee and friendly owners

absolute rip off! £6.50 for a "cheese panini" basically 2 pieces of toasted bread with melted cheese and had the audacity to charge an additional £1 for a slice of ham. Small portions. Nearly £30 for a couple of coffees, soups and this, we could have had a 2 course proper lunch for 2 at a bar or restaurant. Don't recommend.

Never open anymore, food used to be good though

We came in for lentil soup and a toastie which were both fine, but nothing special. The staff were friendly enough but they stop serving food at 1:30pm.

First time visit to the park, we went to the Cafe and what a delight the staff were brilliant with the service excellent it was also quite busy too but we did not have to wait long. Would recommend a visit.

As Tripadvisor is largely unregulated and in fairness to this establishment, I don't intend to list (it would be a long list) all their inadequacies as it could have been an off day and we are living in very difficult times. However, other places are managing to do their bit and uphold their standards. We had to wait which was acceptable, we got in and immediately one of our party was challenged about non wearing of mask despite the lanyard and card depicting 'hidden disability' and she does indeed have a disability hence the reason she was wearing it. Once she noticed it (how you could miss it) she did apologise and thereafter it just went steadily downhill. Track and Trace was not offered but it was there at the counter - onus on the customer to be proactive! Menu was handed out and you have to go to the counter - only one person allowed and a maximum of 2 at the counter (there was 3 at the counter plus a child) and no challenges to that extra individual flouting the rules. It was 2pm and when we went to order, we were told the kitchen was closed! I'll end this by saying if it was the last place on earth, it will not receive our custom and I don't take any pleasure in posting during these difficult times, negative reviews but people need to know, especially those who have children with disabilities that are hidden like Autism and AHD. I do wish Tripadvisor would change their format and allow us to remove stars rather than having to reward them. In it's favour, the place was immaculate - don't think I've ever seen a cleaner establishment.