The Place to Eat at John Lewis in Dartford

Very disappointed following a trip to John Lewis café. Ordered food, paid for it, then nice girl came up and said one of the dishes was no longer on menu as they had run out of it, this was at 12.45 pm, told her we would just have a sausage roll each, came up ponked on a plate, no garnish. I asked her about garnish and she said, we don't do garnish, because not everyone likes it......Poor show, will think twice about going back 😔.

Came for cake and coffee with my husband. Several cakes have a v on the sign by them so I asked if they were vegan. No one knew but said they’re probably vegetarian…what cake contains meat? I carry an epipen and I said I was concerned so could they find out the ingredients and was told probably best not to have anything! What a great experience…so disappointed John Lewis!

Jl clean and lovely atmosphere, cakes are heavenly if a little pricey. Get what you pay for!!! Staff very friendly and approachable, good for an afternoon tea.

Good food, went for tea and cake with my friend, lovely friendly staff, very helpful. Good service and a lovely atmosphere. We go there often.

Busy instore cafe. Clean with plenty of seating. Coffee 7 out of 10.

The staff are very charming, but the service is SO slow! We come here often with our 6 year old and never has the service been swift. Staff wander around in a state of perpetual confusion, not quite knowing what to do next, so perhaps it is a training issue? Granted, the majority of staff are young (and they are very pleasant and polite), but if you come for breakfast, in reality you'll still be waiting by lunch...

Very busy,not enough staff and most of the vacant tables had not been cleared

Nice food and drink. I think it is expensive.

Hmmmm. Not sure about this one: very watery and milky Latte, I could barely taste the coffee. Only worth a visit, really, when JL has a Reward for a free 'coffee and cake'; often use the Ori Café, instead.

Nice place to have relaxing refreshments

Nice place for a quick break. Rather expensive and quantity of food portions rather small

Lovely proper food,not preprepared mass produced, friendly staff, good place to meet for lunch. Salads could be refreshed more often though as slightly dry.

Everything good just noisy chairs on the floor when people move them

Excellent friendly service recommended.

Very relaxing atmosphere and pleasant surroundings

Very slow to get served not really set up well

Good for lunch. A variety of snacks and sandwiches

Good choice of food, sandwiches very tasty Coffee a bit weak

Service was poor, coffee was awful. Dirty tables everywhere.

Although food always fresh especially cakes. But the only thing disappointed in is the teapots. They are never clean. The spouts!!!!!!. But other than that love it there.

Had a really poor experience. I took my daughter as had the great free coffee and cake for 2. Great that you could have any hot drink and i chose a scone rather than cake. However, the hot chocolate was very powdery and they were a'bit funny re getting some cream and wanted me to pay which i offered to once i realised but it was not handled well by the staff. The scone was like a rock and cold! The coffee was fine and restaurant clean and fairly empty. Free or not, i doubt i will be rushing back any time soon.

Lots of space to eat very enjoyable will go back again

Always busy, plenty of staff although tables could be cleared quicker, only ever had snack food

Nice food but tables need to be cleared more often and breakfast switch over to lunch needs to be earlier or later, seems to be 11:45 which is so close to lunch time it causes a problem

Very nice but system of getting sandwiches from one side and having to q the other side for a cake was really weird.

Food okay, service very bad. Lady appeared new and didn't now what she was doing and the other lady wasn't helping her and appeared to be just wondering around ignoring customers.The third lady was run off her feet. We was ignored and order wasn't placed or taken. Two of the ladies concerned were just useless.

I waited eagerly for main meals but sadly the curry I was waiting for was prepared last - otherwise it was fine.

Honestly they so many better places to go there here! We have made the mistake of going twice here and both times the service is shocking! Lucky if u get the right drinks!! Maybe it's just over busy I don't know but the worse thing by far was the cake, so dry and stale!! Not sure if they buy long like cakes but was definitely not fresh and for what the charge go to Starbucks or Costa! Or there another little cafe in John Lewes but it's small, but so much nicer! Have to say it was clean in there so not all bad

The pastries were good, the coffee a bit disappointing. As shopping isn't my favourite thing it was a welcome pit-stop and a pleasant space to spend a bit of time.

Used my membership reward to have a hot chocolate and cake with my youngest son. He thought the tiramasu hot chocolate was "very nice". The lovely lady at the counter also through in marshmallows and cream as well as a biscuit. He had the smores cake (which was good) whilst I had a lovely pot of tea and a black forest gateaux (which was cherrylicious!) Lovely and Christmasy inside the store - free was a bonus but even paying full price it would have been worth it!

Food was not nice. Fish and chips were a very tiny portion of fish all covered in massive batter and only 8 pieces of cold chips. The tuna roll looked bursting at the top with tuna but was completely empty inside and the roll was very dry. The coffee cup was half empty. Left there very hungry. Won't be eating there again. :( Place was very noisy.

Went there today at half past four, only had three different types of baguettes, couldn't warm them for me, very poor, and to crown it all at five o'clock half the tables had their chairs on them...and cleaners sweeping up, really did not feel welcome 😢

My daughter and I frequently go for a scone and coffee. We recently had lunch there. There was a good selection if choices. We had a delicious meal. All the staff were friendly and helpful.

I love JohnLewis and its all famous fantastic customer service, however, place to eat, is dated with food that doesn't attract, and you won't crave for it again. I really want them to improve the menu and add yummy food that most of their customers would want to return for again and again.

The butternut squash soup was very tasty and all the lunches looked very appetising. However, queuing to pay was slow and could be organised better. Perhaps two separate queues, one for ordering food and one for paying would be a solution.

I had breakfast toast and tea, my grandson had the kids breakfast and really tucked in. I found it quieter than the m and s cafe which gets really noisy, so we enjoyed a nice breakfast together.

I enjoyed there soup very much.

Visited this cafe for the first time. A member of public was told off for taking a slice of cake as there wasn't a member of staff to do it. Totally unorganised with staff not aware of the customers frustrations. Glasses aren't even on the same side of the cafe as the drinks. The atmosphere and whole experience was awful. Won't be going back as plenty of other places in Bluewater that care about their customers.

Nice selection of food and drink. Friendly staff. What more do you need

Service painfully slow, coffee not very good tasted weak, staff need to speed up.

Good place for lunch. Nice food. Plenty off places to sit.

Lovely surprise visit to John Lewis to purchase some much needed baby equipment for my first great grandchild. Both mum and dad in attendance, really good breakfast although we were close to cut off time to lunch starting. My grandson and his partner didn't know that JL had a restaurant both said they would be going back again. I did comment only on condition that I can join them when they do.

We go here with the kids every so often, we generally have a good experience. Food is nice, staff are always polite and helpful, has good seating area with enough high chairs. My only gripe is that it can take a long time to get through the line, choose food and pay for it - this is when it's not really super busy as well. This does not deter us from going through, but can be difficult to manage if the kids are are feeling a little extra impatient and hungry.

My cake was quite dry, and my friends sandwich was hard. Coffee was lovely though

Went Lunchtime. Not enough staff on. Tables were not being clearer.

I went in and a breakfast just before they were finishing that particular service not good at all . Love the store in itself.

Only had coffee and cake here, but it's a bright airy cafè that's got plenty of space.

Love it! Hopefully they will have more vegetarian options in future!

Soooo slow. Queued more than 15 minutes to buy a cake and a bottle of coke we already had on the tray. Appalling. Staff doing one task at a time, do you want coffee, make coffee, do you want milk with it, do you want another coffee.... Would be better to have a separate till to pay.

The staff are wonderful, the food and drink are equally great. What lets it down severely is the tables and seating. The tables wobble, the chairs aren't particularly comfortable, a little investment here and the rating would be so much higher.

Very good food and friendly service but ordering and collection slightly confusing as not clear where to queue.

So many staff and it took so long to get a pot of tea. Staff just hanging around chatting. 5 staff behind the drinks counter alone 😔 poor, awful slow service

Quality of the coffee has gone very down hill. Either incredibly bitter and burnt or in the case of Americanos too watery and lacking in taste. While offerings of food and cake are appetising - coffee is not up to par.

Very expensive as times are hard for most people at the moment,but if you can afford it give it a try.

The service was terrible. The man who served my scone was rude.

Lovely as always, cakes are delicious

Worst coffee I've had for years. Will I return? NO

No hot food, only a selection of subs, had a tuna mayo, it was more mayo than tuna, horrible. Wife's egg mayo sub was horrible as well. Next time will buy a sandwich in the food hall and not bother.

Always a nice coffee and cake. Choice of other foods as well.

The service was so slow we waited 45min to get served. The food was average at best (we had breakfast) eggs and sausage were cold.

Staff very slow in serving,then wander of talking and coming bk to finish serving you .

Very confusing store restaurant! Order drink at one counter, cake at another counter and sandwiches at another! Seems to take forever and after all that the food and drinks are very average. Won't be back.

Best scones in town with fab mocha, staff were very helpful

Food court style, needs labelling better. I felt a little lost when walking in and went to the first counter. The toasty was delicious, thick propper ham but my nans was burnt to a crisp. She didn't want to make a fuss. But It was terrible. The price was a little expensive for a school cafeteria set up. I'd not go again I think it was expensive for what it was .

Lovely choice of food stores to eat in

Just had a coffee and cake which was good. Can't fault the service and food.

Good condition coffee. Friendly staff. Good views.

Peaceful quiet corner in a busey mall... spacious place...nice setting.. particularly the tables by the big window ... marvelous

Enjoyed a hot meal here with my wife - Fish and chips. The fish was freshly cooked with crispy batter abd served with chunky chips, mushy peas and tartare sauce. It was enjoyable. Staff were polite and helpful despite a mishap around the till area when a glass was accidentally broken. Staff coped well with the situation although one customer behind us appeared to lack patience and consideration. We'll done JL partners...Don't be put off by such people! Most others are polite and considerate!

Surprisingly lovely spot for a bite to eat and a coffee.

Is ridiculously expensive and food average, so i don't see the reason to charge so much

Decent place to have a morning coffee or tea but wide open and brightly lit so not a particularly nice atmosphere. Not bad either - just a bit bland! Rather expensive (over £11 for tea for two and two slice of cake.)

Great food, service, and quality. Prices are value for money.

Food was not hot. staff told us to heat it up in the babymilk microwave

Busy Lunchtime one person at the checkout queues a mile long and 4 assistants mopping up a single dropped mug of coffee. 20 minutes queued up to pay. Grim

Nice food and drinks, service a little slow.

The young men collecting the plates and dirty dishes should be complimented for the quickness and efficiency of cleaning. John Lewis is catered for families and all ages. We had some delicious soup and purchased items for our baby to eat. There are lovely views of Bluewater. Staff are polite and friendly. The food was wholesome and tasty. I would recommend for anyone wanting a clean environment and great experience whilst shopping.

We enjoyed some light refreshments and good service but unfortunately the men's toilets were not what I expected for John Lewis. Dirty, unhygienic, toilet door lock broken, toilet seat broken,, disappointing.

The cakes were fantastic very clean and comfortable

Always excellent food and friendly staff

Fantastic service from staff, working together to keep the queues down. Offering in the mornings mainly teas/coffees with cake and buns. More options for lunch, cold options including sandwiches along with multiple hot dishes

There was a queue but it moved quite quickly. Good selection of cake including gluten free mince pies Drinks very good

The waiting was ridiculous, the staffing need,s sorting out.

Poorly organised and confused layout causing pointless queues

Put the tray on the counter expecting the cups teapot and milk to be put on the tray. No luck. Counter staff left my wife to reach over the tray and put them on herself. Not as through counter staff were busy.

Had a really nice lunch here with my wife but only gave three stars for service, the staff were superb and very helpful but just not enough of them and so the queue was lengthy and the wait to be served a little too long.

Nice food when you got it! Terrible queuing system be prepared to wait

Not alot of food selection after a very long queue, pretty expensive. Nothing vegan which was again disappointing after queuing so long.

Love John Lewis' cafe food was delish

Good selection of food and desserts. Kids menu available as well. Stuff also looks up if vegeterian or not

Good selection of food and hot and cold drinks

Delicious food and fabulous cakes. Ideal for catch up with friends as comfy chairs round the edge and not squashed in. I'm a regular there as so nice. Thank you

Dreadfully tea and coffee stick to Marks and Spencer next time.

Would like to give this place more stars. First there needs to be some changes. The hot food counter needs to be open serving breakfasts and hot meals throughout the day. Better organisation of serving customers. The good points are lovely cakes and cream teas. Also very nice cup of tea and coffees. The place to eat is very busy so please serve us what we all want... hot food all day. The only other negative is always closes far too early. Should be open until 6pm.

Good service but not a good selection of food.

Poor service. One counter selling tea no coffee. Limited food options. Untrained and unhelpful staff.

"Run out of food" at 4:30 on a Friday afternoon. I always feel this café is not run for the convenience of customers. Come on John Lewis! This is beneath you.

Service was a bit on the slow side and poorly organised. Nice coffee and the toasted cheese and ham on sourdough was nice but neither the coffee or the toasted sandwich were that hot. Also table was grubby and sticky with food all over the seats.

Unfortunately our hot drinks not upto standard had to be sent back ..second attempt not much improved..we love johnlewis its our favourite store but the visit to cafe was disappointing..limited food..needs a reinvention it could be a real asset to the store as it should be..Real shame...it feels like its been forgotten..

Relaxed atmosphere and pleasant staff