Pizza Hut Restaurant in Dartford

The pizza took long too arrive and it taste stale

Food arrived cold and the pepperoni pizza was burnt

Everything was wrong, cold and late. NEVER ORDERING AGAIN!!!!

Delivered the wrong order so refused the order at the door and no way to get my order re delivered and have to wait 7 days for a refund. Customer service is horrible and how is there not an option to send out a replacement order

My server today at bluewater Ronnie went above and beyond and I genuinely do not think I have ever had a happier experience eating at Pizza Hut. Massive hats off to Ronnie.

I had a young gentleman serve me, his name is ronnie. Lovely lad very understanding and patience alsk very professional at what he does. Great food great service!

My waitress was Ronnie and he was so lovely and patient, even recommend me some things and they was so tasty, really happy with my experience

Ronnie was absolutely fantastic! Very helpful and friendly-a credit to the hut !

Everything was great. Very good hospitality. Friendly and professional staff

Everything was smooth and efficient. Staff are polite and the food was piping hot. Would definitely come back for the buffet.

On arriving the lovely staff member Diane. directed us to the table with a really good atmosphere. On ordering we then went to the salad bar to claim our ‘unlimited’ salad. We usually go for the plate rather than the bowl as this enables me to use my knife and fork without spillage over the bowl. The manager (Allison) clearly didn’t like this and when explained it unlimited she replied ‘it’s not one rule for you and one for another’ I then decided to put my salad in the ‘bowl’ with a plate underneath. When returning to the table I tipped my salad onto the plate.. When ordering the drinks I had ordered 4 drinks two of which were J2O’s and gave me the option to add ice which I did. When they arrived at the table my partner asked the ‘manager’ can I have no ice please to which she replied ‘you asked for ice’ and walked off.. I called her back and explained if she had a problem and that we would now like a glass with no ice.. I don’t always agree with the saying ‘customers are always right’ but in this occasion we are right and you should never argue with a customer.. disgraceful service from someone who is supposed to be the manager. I do not agree with you making sarcastic comments to the table next to us in explaining that ‘salad bowls are under the salad bar’ it’s rude and ignorant.. Thank you Diane you are a lovely addition to Pizza Hut 😊

Luke is a legend, excellent service

Here’s a polished version of your review: We were greeted by the manager upon entry and directed to a booth, where the mobile order system was explained to us. We ordered three buffet lunches and proceeded to the salad bar, which was severely understocked, dirty, and lacked bowls altogether. The pizzas were cold and seemed to be the same types made repeatedly, offering very poor variety. Additionally, the glasses and cutlery provided were dirty, and we had to request replacements. Overall, the experience was far below standard. I would not recommend this restaurant and would actively advise others to avoid it.

The worst order we have received from just eat so far. Terrible service and food from Pizza Hut Bluewater. Driver turned up with both drinks missing. Pizzas were cold and wrong pizzas served. Expecting a full refund.

Terrible delivery.. food finally arrived, but was cold on arrival and also squashed in box due to coke bottle being on top of pizza. Awful experience.

The driver was parked on the road opposite my for 10mins before coming to me

Ordered pizza chips hot honey wings and kitkat cookie pizza was cold chips were cold and some under cooked wings were so small no idea what bird they got it from was laughable when I opened the box and the cookie wasn’t a kitkat one and was burnt all black underneath won’t be having Pizza Hut again specially bluewater who ever works in the kitchen needs to be sacked

Staff nice. Had to wait ages for pudding. I hate all the meal deals, for god's sake keep it simple. Too expensive. There should be a quiet area with no kids or loud music. Never again.

All food stone cold half of the order inedible

2 hours and 10 minutes in Pizza Hut for a simple order in what seemed like we ordered the most difficult item on the menu. Big sharer with Vegan cheese instead of regular cheese. It seems like the Vegan cheese option through the kitchen into meltdown as our order was put in incorrectly (even though we ordered via their preferred method of online ordering) and the kitchen either remade the pizza as a low priority or only remade the pizza after we asked the manager as the original server we asked, said the food was on its way out - 45 mins after ordering. 5 minutes later, our starters come out, barely warm. 5-10 minutes later, our pizza comes out. We flag the original server for our cookie dough to be made as I’m aware this takes time to cook. 10-15 minutes later, I flag the manager to check on the cookie dough and advised that the server told me he already told the kitchen to make it. The manager then proceeds to check on the cookie dough and to our surprise (not) the server never told the kitchen!! Baring in mind, at this point the restaurant is almost empty and is close to closing. Manager was super friendly throughout the interaction but hardly apologetic. Poorly managed staff that didn’t even bother to check how someone can be sat at a table where there is no food for 45 minutes, and that server we flagged twice really was NOT clued on or bothered.

Ronnie was so lovely to us during our meal here at bluewater, he was very welcoming and patient, we would definitely recommend!!!

Pizza Hut catered for a training event. Very friendly and helpful staff, food enjoyed by all with great feedback.

food was cold upon arrival and did not taste freshly made. Was not happy with the food.

Everything was as expected which is nice when going in to a Pizza hut. Staff nice and friendly and good was great as always. Only issue for us was that where we were sat there was a lack of lighting and felt like we were in the cinema during the trailers...

Good food, fast and excellent service

My friend and I attended Bluewater pizza hut on 5-9-24 we both had the pizza deal for £19.99 this included the free salad bar which we both participated in.within two hours of leaving the restaurant I had an upset stomach. That evening both myself and my friend both had diarrhea throughout the night. I believe it was from the salad bar.i don't know how long the salad is left out for but I saw no documentation of temperatures being taken. Please be aware when visiting the salad bar there in future maybe ask to see their chilled temperature readings and how often it is checked for the salad bar before you consume it.

Excellent service . Food and staff were really accommodating and made you feel special. Blake was exceptional

Great service by Kate helped with my diary intolerance, amazing food.

Lovely place highly recommend, most definitely will be coming back 😀

Igot table quickly . Staff are friendly and help me with choices available. Salad counter and pizza served well . Prices are reasonable for adults meals.

Good food, food was very warm upon coming out. Service is relatively fast and the atmosphere is nice, free wifi and live music too... I forgot to take a picture of the cheesy bite bites. My friend very much enjoyed

A pleasant experience, polite and attentive staff, the service was quick. The food was very tasteful and reasonable priced.

STAY AWAY FROM THE BOTTOMLESS SOFT DRINKS AT THIS BRANCH!! WE END UP IN A&E WITH SEVERE ACID BURN IN OUR THROATS! Visited on Saturday 17th August 2024

Terrible service, very bad attention. From the moment we arrived I asked for the cutlery, the food was on the pass for an hour, I can see it from my table and it arrived cold. We never got the dessert and we waited another hour. My children were very unhappy, they were very patient in waiting to not receive the order and attention as we wanted it. I asked 3 times for the order and I did not get an answer. Disappoiment

Advertised one delivery time - then added an hour once order placed. Two bob just eat as usual just said I couldn’t cancel the order as it was being prepared, but they wouldn’t care as they’ve already earned their money. Shambles. These food ordering sites are great when everything goes to plan, but when you need support, you might as well throw your money out the front door

Food size was about two mouthfuls for both deserts. No worth almost £20.

Very clean, food was great. Staff were very polite and helpful. Would highly recommend and will be returning

I went there earlier today, had a margherita pizza, sweetcorn salad, and a Pepsi, Way better than dominos.

Extremely slow service and just pathetic seating

Delivery driver was great, very polite and found us ok, but unfortunately the food was stone cold!

Delivery time kept getting pushed back and food was cold on arrival.

over an hour over delivery time and was delivered freezing cold and inedible

Danielle and Luke 2 (as he is says he is named!) were fantastic with service and also communicating with my son, food was good, pricey but service made it a really good experience

We went because of the variety of food, fresh pizzas were being served all the time we visited and other stations were constantly checked and refilled. Really enjoyed the bottomless drinks. The pasta bar could be labelled better as this was not instantly visible.

The garlic bread was badly burnt and they forgot to bring the 1.5 litre bottole of tango

I love a pizza hut now and again especially the buffet however we arrived at 1:30 and only had about 30 minutes before option sort of finished and couldn't really enjoy what was there not everyone will/can eat veg pizzas and thought most of the staff were incredible there was one member who made it seem he didn't want to be there.

My friend and I tried the buffet here. We were extremely dissatisfied and found it to be not worth the money. None of the pizzas served had any flavor resembling their usual offerings. They seemed bland, with some even lacking cheese. It's possible they did this intentionally to discourage overeating and maximize profits.

Took my class here for a school social skills trip. Staff were amazing! Kind and helpful. We will be back.

It was busy, it looked clean and the atmosphere for me was great and most of the staff were friendly. Service was a little slow at times but they asked about any allergies. The pizza was good and the salad bar was kept topped up regularly. My daughter LOVED her dessert "It's not cheese cake". However one staff told off a kid for spilling ice cream from the self help ice cream maker. The ice cream did not taste much of anything and was not creamy, not like what you expect ice-cream to taste like.

didn't arrive. watched the little icon of my food drive around and then stop. then order was "delivered". someone got a free lunch. not me though. I can't be arsed with this anymore. this is the second time stuff just vanished. no more.

Love the food but its expensive for what you get. Still, haves me getting fat by eating to much!

Alright, let's talk about Pizza Hut at Bluewater. 🍕 So, here's the deal: it's cheap, but you get good bang for your buck. The pizza? Basic. The decor? Basic. The service? Nothing to write home about. But hey, if you're just looking to fill a hole in your stomach, this place does the trick. Got a bunch of kids in tow? Perfect spot for 'em. Unlimited pizza? Fill your boots, my friend. 🍕👨‍👩‍👧‍👦 But wait, there's more! It comes with unlimited ice cream, complete with toppings and syrups. 🍦 It's not gonna win any awards for gourmet dining, but sometimes you just need a quick, no-fuss meal that won't break the bank. And Pizza Hut delivers on that front. So, if you're in the mood for a slice and don't wanna empty your wallet, swing by Pizza Hut at Bluewater. You won't be disappointed. 🍽️

Bring back my young times as I had in childhood

Had the all you can eat buffet along with the bottomless soft drinks. Welcomed by Shannon who was very friendly and helpful throughout and definitely deserves a mention here. The salad bar was full,clean and had a good range of items. There were several choices for pizza lovers and a choice of two pastas. Veggie options were available. Both thin and crispy and deep pan pizzas were available.

The quality and variety of the food. How quickly and happily staff were to meet our requests. They were super kind to the child in our group. Plenty of options and there was always a lot of food available. Didn’t have to wait for our preferred pizzas as they were always supplying them quickly.

Never been for years and I actually must say the pizzas with thick crust are extremely good! Service is very friendly, especially Luke has been more than accommodating towards our three little devils. Salad selection was good, ice cream could do with a little update though, was bit tasteless. Very good service, will return

Very nice, served quickly and pizza is top quality.

It's Sauce and cheese on bread, so how much can you mess up? Well, a fair bit - for a start never enough sauce on a pizza hut pizza, which makes them dry and flavourless. For the most part our bases were cracker thin, only the expensive "cheesy bites" pizza had much of a crust. The cheese layer was distinctly missing that 1990s mozzarella pull, so effectively what we ended up with, was an £18 oven pizza. The salad bar was free but quite open to the elements. Staff were friendly but looked a little overwhelmed and more than once delivered an incorrect plate. They all seemed very young, so I guess potentially quite new? We asked for a garlic dip and, after some confusion, we were delivered a plate of garlic sauce, it sufficed but definitely didn't quite have the same finesse as the small pots of dip handed out. I think pizza hut needs a serious rethink, the entire set up looked tired and at £46 for two pizzas and three soft drinks, why would I ever go back?

The welcoming lady was unprofessional. Asked us to wait even there was no waiting. Earlier there was no one on help desk. She has not asked anything for dine in or take away. Very rude behaviour

The restaurant wasn't busy even though it was a busy Christmas shopping day. The food was hot and tasted good. The staff were friendly and helpful.

food was incredibly late and cold, it had obviously been sitting around for a while before finally delivering. garlic bread and corn on the cob was inedible, pizza was cold and chewy!

Visited here on Friday 15TH December at around 8pm with my family. Served and seated straightaway. All staff members were polite and friendly throughout our visit. Good value for money would happily return. Keep up the good work.

Food was stone cold and all squashed together. Looked like it had been opened as well.

A very good selection that was always filled up. The pizza was good but the stuffed crust was very lacking in a large part of the crust. We compared it against another branch that we went to a few weeks ago and definitely not stuffed . It also wasn't as heavily glazed and garlicky compared to the previous one. Other than that, a good meal and the staff were extremely attentive (possibly it could be said a little over attentive as 3 or 4 staff asked us several times if we were ok or needed help). If you want a hot quick meal with as much salad as you like whilst shopping, this is the place

Kate was excellent and went above and beyond to make our meal enjoyable. We visited Bluewater for the first time as Gluten free Vegans, this is quite nerve wracking when visiting a place that is essentially chock full of Gluten. Kate ran us through the process and even got us Salad and dips straight from the kitchen to lower the risk of cross contamination further. This was so helpful as we were not going to have any Salad or dips until she heard us mention it and offered. The value of the meal became more reasonable that way. I cant fault the service but I do wish the GFV pizza base was bigger and had more selection of toppings, I also wish they would do an option for soft fizzy drinks that aren't unlimited, the price is too high for one drink. The atmosphere was purely ok but this had nothing to do with the staff or music etc, more to do with the fact that as an autistic person I find loud/busy restaurants unsettling. That's a me thing but I know other ND folks might benefit from that info. I would still visit again. Overall, very happy with our visit.

my bottle of drink was already open,!!!!

Had a lovely lunch - the kids loved the ice cream factory and the bottomless squash, and with the salad bar, they actually are some vegetables as well as pizza and ice cream

Great Pizzas & Service, lovely atmosphere & loved the surroundings and the outside lake. Thank you guys, well be back soon.

Food is very cold and extremely late

You know what you are getting in a Puzza Hut restaurant, the variables are staff and location. Here the staff were friendly and cleaned tables very quickly. The location is great for people watching with large windows overlooking one of the exits from Blue Water.

Buffet option meant everyone could have a bit of what they liked without having to order different pizzas. We was seated fairly quickly too on a busy Saturday in bluewater. Pizza was fresh and hot, however it is extremely overpriced and the salad bar was lacking.

Easy order came in the right time. Kids always love being here

Order Uber eats, chicken supreme! Received horrible pizza, spicy and beef! My dother was so disappointed!

Went for dinner on weekend, and we had to sit outside as there were no sitting inside. It was getting dark, and we asked if there any lighting outside, and they said no. They asked us to sit inside and our mood in continuing our meal was very off putting. The pizza was very greasy and hard any cheese on it. I did not enjoy the meal also had to wait for an hour to get our pudding.....when i ask for my pudding they said they didnt do it over 6months, so why put it on the online ordering system. Did not take any pictures as the food weren't great.

Friendly stuff, good options on the food

Salad bar was nice. And most amazing part was that everything in the salad was vegetarian ! Loved it. Big sharer offer was perfect for family of 4.

The service was exceptional ! We had a lovely time and enjoyed our food. The staff were very welcoming and helpful , especially Holly ! Thank you !

Cannot say much we came, we ate, we left.

After a long wait in line to be seated, all six groups waiting were then seated very quickly and the line cleared. Felt like staff were very busy. Ordered and paid by app so had very little interactions with staff. Toilets were in a poor condition so I had to take my son to a different toilet in the centre by going upstairs. Food was nice, standard Pizza Hut. Atmosphere very busy due to proximity to shoppers and entrance.

Great service we went for the buffet which is on until 3 was always pizza ready salad was great too

Ordering through the App made using the voucher we had very difficult but our server was very helpful in assisting, helping order our food while we resolved the problem. Pizza was nice and take away boxes easily available for what was left

There were plenty of staff but we still had to spend our valuable time going through the app to order. Not consumer friendly. Did not like at all.

Ordering via the qr code is easy to do and a faster service to get food to the table.

Server who took us to our seats was very obviously tired, and fed up. When we arrived we said we would rather someone take our order, however we waited so long for him to return to our table we had to use the QR code on the table. Lady brought out glasses to the table seemed nice enough and vaguely pointed in the direction of the drinks machine, other than delivery of our food, no one came and saw us to ask if we were ok! We were but if would have nice for someone to double check!

A pleasant time here with our granddaughter nice relaxed atmosphere and good selection

*The salad bar was stale *Our pizza had hair in *The seats are sticky *The restaurant looked like it needed a deep clean *our menus had left over pizza stuck to them! If you was a child you probably wouldn’t care about this but I personally wouldn’t recommend this restaurant to anyone! But the stuff where friendly and helpful!

Recently visited for dinner on a weekday evening and we had such incredible service on top of fresh pizza! even though we ordered from the app and paid online prior it was really simple and the server called (Holly?? Hollie?) went above and beyond to make sure everything was okay throughout the dinner. She was so kind and already makes us want to come back!

Manager needs sacking. I was so polite at a complaint that ended up to be my mistake. I apologised and she was so unnecessary rude.

The manager on duty tonight, (think her name was Kate) was amazing brilliant service!!

Few staff and those there were gave an uninterested impression. Buffet is over priced for what it is.

Pizza arrived just inside the delivery time stated, not hot but warm enough to still be enjoyed! Deal for 3 was good value and actually shared between 4 of us was plenty with no waste.

As good a Pizza Hut as anywhere, friendly and efficient servers and reasonably priced food. The interior of this Bluewater location is looking rather tired now, could do with a refurb.

I love pizza tell me who don't like pizza ? I have bought most expensive pizza in my life 63£ for 2 x pizas 2 x sides and salad bowls with desert drinks separately. I add all extra options I was offered. 1£ extra cheese I don't know where is extra cheese but was not where supposed to be not found and cheese rolls 4.5£ extra . Looks good but pizza dough not even close to good Italian daugh goat pizza with goat cheese 1£ extra cheese can you see it where is extra cheese? Sorry one of the worst pizza place I have ever been . Service terrible nobody is polite nobody ask do you need some dressing or anything. Salsa souce finish 5pm I ask for top up say no more . Please if you offering something make sore you have it . Stai away from this place I would recommend and I would come back to this place . Sorry . Please press like and fallow my page for more reviews. Thanks

salad is very much what I'd expect in an old people's home, which is a shame. The pizza was good, and the service lovely. First time in a pizza hut, not sure I'd return.

Good atmosphere and staff considering it was so busy

Missing drink, missing sides, no cheese on my margherita pizza. Awful

Expensive We paid £57 for one large Peperroni pizza with 2 extra toppings two kids meals one ice cream 2 Salads that come as free

Lovely food. Would have been expensive if it wasn't for meerkat deal.

As pizza hut restaurants go, this is not too different from others, as it should be for a chain. What separates it is the staff, they are friendly, helpful, informative and have a non-intrusive presence about the restaurant. Lovely for a family visit and food is always great. Highly recommended if it is your choice for a meal.

Good service,good quality food's 👍