Based on 1.218 opinions finded in 1 websites
Based on 1.218 opinions finded in 1 websites
Nº 1927 in 3097 in Leeds
Opinions
Amazing customer service by Nichola, nice little gesture from team Pizza hut😊 deffo visit again, highly recommend
Vibhooti Vora . 2025-03-17
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Had a lovely evening meal, great service, little ones favourite but was the ice cream, great service from Rebecca and Isobel. Would go again x
Thomas Weight . 2025-03-14
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You don't even get served anymore. It's all a "do it yourself system on your phone". No cash in the venue only pay by card. Very greasy pizza for a children's dish. And for me was a little over priced for what we got.
Stephanie Gilfoyle . 2025-03-13
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Fantastic service and the buffet food was hot and fresh. Rebecca was lovely.
Stephanie Pratt . 2025-03-06
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We love coming here as a family. Rebecca is amazing and so friendly and accommodating. The food is always great. We particularly like the buffets. It’s a great place to come with kids as they can help themselves to drinks, salad, pizza (on buffet afternoons) and ice cream. They love the independence. Allergies are well catered for. Highly recommend ⭐️⭐️⭐️⭐️⭐️
Christopher Kitson . 2025-03-06
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When we arrived our server Rebecca made us aware straight away that it was card only. We got asked where we would like to sit and she was VERY accommodating with my mum who is disabled and had an oxygen tank with her, she pulled 2 tables together to give us a bit more room. We ordered online which was easy to do. We found the buffet was really good priced and we spend less than £30 for 2 of us for a entire meal either drink. Even better they accept blue light card which included the buffet which made it even cheaper. Would 100% come back again.
Cat Jelić . 2025-03-06
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Can't complain really, all you can eat buffet for the price of a pizza in other places. It was busy but the ability to order via the app cut through all that. The staff were friendly and helpful. All good.
Michael Jarratt . 2025-02-20
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Great goat cheese pizza, great service from Milly
Lynne Davies . 2025-02-14
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Rebecca was lovely, had a lovely conversation x
Lauren Bell . 2025-02-06
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Great service from Rebecca and food was amazing. Huge selection at the buffet, very needed after a crazy night.
Charlotte Sutton . 2025-02-06
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Rebecca has been amazing very polite , went above and beyond to ensure we have a lovely time . Thank you Rebecca
sammiah noreen . 2025-02-05
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Rebecca was really lovely made the night memorable
Mollie C . 2025-02-05
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Rebecca our server was lovely and helpful and the food was quick and easy. Always a reliable stop!
Ash Ellis . 2025-02-05
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Amazing food and even better host. Thank you Rebecca !
Harsha Kalyan . 2025-02-05
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Food was really nice. Place super clean but the highlight was our server Rebecca, we went for my little girls birthday tea after school and she was nothing but lovely brought her out a birthday brownie with a candle in. She was super kind. Establishments need more people like Rebecca!
Hannah-Beth Fenwick . 2025-02-05
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Fantastic pizzas and service today Big thanks to Rebecca she was so helpful.
dylan walshaw . 2025-02-04
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Rebecca served us and was very friendly and had good service. We had the buffet which is great value for money. My favourite is the pasta options on the buffet.
Ruth Kilby . 2025-02-01
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I have felt super happy. They even bought me a bit of birthday cake cos they overheard that I was 7 today. Top class service.
Robert Barker . 2025-02-01
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The service was impeccable! We had a really enjoyable meal with starters, pizza and dessert. We all enjoyed the food very much. Rebecca, was an amazing manager, and had fantastic service skills. Thank you 😊
Amber Toothill . 2025-01-31
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Really good food. Really good service. Spontaneous evening out with friends. We all had a good enjoyable evening and the service was great. Rebecca was great and made sure we were well looked after. The girls who served us were very polite and made sure everything was OK for us.
Richard Perkins . 2025-01-31
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Lovely food lovely friendly staff very helpful and even brought a brownie with a candle for my little girls birthday.
Fi C . 2025-01-23
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Was largely forgotten by the staff once seated. It's not difficult to make ones mind up. I'll have a pizza, please!!!!! Had to chase them to take the order. I'm not expecting miracles it was not that busy. Am I a fussy, impatient person? Possibly. It is what it its...pizza hut nearly closing down. I wounder why.
Ikky Bobby . 2024-12-29
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Just wanted to say a massive thank you to the staff who cooked and served us this evening (i think our server's name was Charlotte?) - they were really attentive with our 8-person table, with me on crutches, several individual orders coming through, even getting an extra pudding for my mum's birthday! Thank you :)
Rosie207 . 2024-12-29
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Had a meal here tonight for an 18th birthday, 24 people so we bring lots of noise and chaos but the staff looking after us were fantastic, Rebecca especially. My daughter decided once her meal came out that it wasn't the food she wanted and Rebecca went out of her way to make sure it was changed for us with no fuss. Other staff kept coming and making sure we all had the correct meals and any items missing were soon brought out no problems. Didn't rush any of us out and was a lovely evening! Great team of people, thank you!
Stacey Grinstead . 2024-12-21
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My family went as a party of 8 to the Pizza Hut at Colton, Leeds. Three of whom order via the app as they were able to log on. The salad bar was great, the main course was lovely, but things went down hill after that! I had to prompt the staff to clear the table and request the desserts that had been ordered via the app, plus an extra 2 people wanted dessert, but we had somewhere else to be within 40 minutes. The 2 desserts ordered came, but the orders via the app, did not. I had to chase them up again, and when they were served after a further 20 minutes, 2 of the cookies were weren't what was ordered, the edges of the cookies were hard and centre wasn't cooked! Very disappointed with the service.
Sarah Brown . 2024-12-21
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Excellent variety of topping on the buffet pizzas.
tony howes . 2024-12-21
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Staff were brilliant, food was superb! Well worth the visit every single time.
Martin Hughes . 2024-12-20
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The food was yummy, the waiter who served us Lucy S, was really friendly and helpful. We had a great time.
James Dey . 2024-12-14
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Such a good experience staff all very friendly and helpful. Food cooked amazingly. This is one of our favourite places to go for a family meal
Adam Bowen . 2024-12-11
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Visited 08.12.24 - I want to thank Danny for going above and beyond to ensure that our experience was perfect. His genuine hospitality and impeccable service made all the difference, offered great recommendations.
Hash K . 2024-12-09
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Nice pizzas but not worth the high price. Serving staff were friendly, but ordering using a WebApp on your phone is tiresome. It felt like Covid times. No personal connection to the dining experience. We could have ordered from the car and been equally disappointed.
Richard Owen . 2024-11-29
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Very good experience, came for lunch buffet. Could not fault the staff really helpful. Pizzas hot very good experience. 👍🏼
Stephen Todd . 2024-11-26
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Service was great. Food fresh and piping hot.
susan howe . 2024-11-25
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Disappointing buffet today took 9 kids and 2 adults, reasonably priced with code, but otherwise not good. Had to pay online, which was a pain waiting for glasses for drinks but could go get pizza. There was not enough selection of pizzas, and ran out of pasta. Was busy but not enjoyable. Ice cream factory was rubbish. What happened to the olden days when it was amazing? Bring that back.
Gurdeep Samby . 2024-10-29
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Staff were so friendly and welcoming and were really on top of everything.
madeleine irwin . 2024-10-24
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Always the best pizza! And Daniella is a fab member of staff always happy and chatty
Simone Smith . 2024-10-24
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The sharing platter is great value and the beer glasses have been chilled in the freezer, which I love. Great
Jennifer Chubb . 2024-10-24
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Don’t do the buffet with kids. Sounds a good idea but most of the pizzas are thick dough, reminded me of the ones from school 20yrs ago. Feel like they’re from frozen and not properly prepared. Kids didn’t like them and just wanted the margarita, which they only brought one out every ten minutes which went immediately as every kid in the building wanted a piece. So you pay nearly a tenner for kids to have hardly anything. Feels like a bargain but you’re better off just getting a full pizza each from somewhere better quality.
Frank Turbine . 2024-10-21
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Great service and lovely staff, Danielle (I think) went above and beyond, super friendly
C. Wood . 2024-10-18
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Food was gorgeous fajita pizza best iv eaten staff very friendly and switched on great place 👍
Daniel Scott . 2024-10-17
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We booked here for a party for my son’s 8th birthday (they grow up fast don’t they!) Caitlin was our contact and she was very helpful and friendly, no complaints here. She did very well to cope with 13 slightly feral children going a bit wild!
Kevin Walton . 2024-10-08
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The food is what you expect from a pizza hut. The service was great tho. I ordered the wrong pizza and Lucy sorted it out for me which was great.
S J . 2024-10-04
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Becky was wonderful and couldn’t do enough to help
Dani Peel . 2024-09-27
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I recently visited the Pizza Hut on Kirkstall Road in Leeds and had the absolute pleasure of being served by LucyS. From the moment we arrived, her brilliant and caring attitude made us feel incredibly welcomed. Lucy truly went above and beyond to ensure we had a fantastic experience. Her professionalism stood out, and her knowledge of the menu was impressive, as she was able to recommend the perfect dishes based on our preferences. What really made the visit special was Lucy’s genuine attention to detail and her outstanding service throughout the meal. She was attentive without being intrusive, and it was clear she takes pride in her work, making sure every customer leaves happy. I can't praise Lucy enough—she made our visit to Pizza Hut a memorable one, and we will definitely be back thanks to her excellent service!
Monica Mazur . 2024-09-22
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Long wait for food 25 minutes. Garlic Bread dry and probably reheated. Salad poor quality and not regularly refilled.
Fergal Mccrystal . 2024-09-22
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Went here as a group of five last night. The manager Becky could not have done more for us, all the pizzas came quickly and were piping hot.
Tyler Gruszka . 2024-09-19
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Amazing staff thank you so much:)
Rosie Murdoch . 2024-09-10
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Honestly the worst food ever. We ordered stuffed crust pizza one chicken and one veg. Both arrived on stupid slates. Pizza was soggy and couldn’t be held in the hand. Massive chunks of pepper and hardly anything else. Worst quality onion rings I’ve ever encountered. Salad bar is good and was a godsend. Service was good but no reason to make me return. You go for food and its shocking
Richard Hammond . 2024-09-08
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Ordered a large deep pan Vegan pizza but the toppings were not evenly distributed and fell off as you picked up a piece because the vegan cheese was so sparse despite being charged extra for Vegan cheese. Salad bar was missing lots but didn't get replenished, then had the smallest piece of Vegan cheesecake for £7.49. Not impressed.
Emily Gray . 2024-08-30
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Everything! Food buffet Refills on drinks &and Ice cream factory to finish was an all rounder favourite for the kids!!
E-J T . 2024-08-21
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Went for all you can eat buffet lunch so hard to rate it highly. It was mainly Margherita pizza with the odd meat slice. Best part is the salad bar
Stuart MacMillan . 2024-08-18
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We just came back from the dinner from Pizza Hut at Kirkstall ! We were so happy with the service that w head by two lovely staff! Service with smile and professional staff! Totally we would visit again whenever we are in leeds ! Thank you
Sweety Mistry . 2024-08-13
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It was simple and straight forward. Service and food were excellent. The waitress was amazing with my son, I would employ her tomorrow if I still ran restaurants.
My Polish Journey Language Learning . 2024-08-13
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I took my family to the kirkstall pizza hut. We all had the buffet menu. Our server Becky is absolutely lovely and a credit to the store. She was so welcoming from the moment we walked in. She asked if any of our party had any alergies. She showed us to our table and showed us how easy it was to order from the table. She went through pricing. She was always checking that everything was OK. She's very attentive to her job and always on the go. Absolute 5* service.
katie seddon . 2024-07-31
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Lovely place- friendly staff - great pizza!
Amy Burns . 2024-07-31
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Very good service. Got a free pizza as they mistakenly made the wrong one. Thank you
Ravi Hunjan . 2024-07-28
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Clean & quick service, polite staff & food was great, will definitely go back 😋
mark ward . 2024-07-12
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Great customer service, fresh, clean, delicious and quick food preparation, nice and decent environment !
Mahfuz Rashid . 2024-07-11
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Lovely staff, food was always out and delicious.
Mellissa Riley . 2024-06-28
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The food was fresh. The service was great, I mentioned my favourite flavour pizza to the server (Rebecca) and she let me know when one was available. Went for Ice-cream, my favourite tipping was finished, I told a guy and he filled promptly. Really Happy With our visit.
Jenny Evans . 2024-06-23
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Ate here over the weekend - incredible eating experience matched with really great / speedy service from Rebecca - her enthusiasm and passion are to be commended!
Alex Kjellstad . 2024-06-23
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New manager rebecca was great, it was my daughters birthday and both kids were shattered she made sure we were served super quickly and made a fuss of the birthday girl!
Tamsin Rodgers . 2024-06-18
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Brilliant service fantastic with my autistic son and very understanding and patient couldn’t have been any more helpful and polite thank you Rebecca
andy milne . 2024-06-14
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A nice pizzeria with panoramic windows and a nice view of the entertainment center and the trees behind. Pleasant driving music in the background. Draft sodas, delicious pizza, sauces, salad buffet. Polite waiters. Acceptable waiting time and average prices. I recommend 👍🏻
Eugene Byelyayev . 2024-06-09
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Well, we seem to have lost all aspects of customer service here. Upon entry, no welcome, not even hello, just "we only take cards" Shown to table and the QR code that replaces the waiting staff. Food okay, but service shocking.
Mark Remde . 2024-05-19
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Delicious and well worth the visit. Cheesy bites!! Omg.. soooo good
Marcus Bell . 2024-05-02
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Toilets were a public health hazard. One of the mens urinals was full of vomit and two of the women's toilets were covered in a brown substance.Service was very slow even though it wasn't busy. It will be my last visit to a pizza hut for quite some time....
Eleanore Hann . 2024-04-06
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Good value at the all you can eat buffet deal, some pizza bases could of done with a couple more minutes in the oven, otherwise yummy.
shaun healey . 2024-03-04
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The food was good, as expected from pizza hut. No issues there. However the service wasn't the best. We were shown to a table and then just forgotten about. Luckily we found the QR codes on the table so ordered through that. All the bowls by the salad stand were dirty which was a bit off putting.
Susannah Williams . 2024-02-21
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Table for one just had a drink and a desert was lovely (*_*)
Rosaria Longbottom . 2024-02-16
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I met up with my auntie, today, at this restaurant. It had been quite some time since either of us had visited a pizza hut restaurant. We were welcomed and seated straight away. It's card only payments and order in the app. This reduces the interaction with staff which I feel seriously reduces the atmosphere in the restaurant. It was very easy to use the app. We ordered the buffet with bottomless drinks. The salad bar was well stocked and I really enjoyed the flavours and variety. The pizza choices were good, a great selection of bases and meat and vegetable options. They were hot and tasty. In fact thinking of the delicious pizza is making me want to return. The bottomless drinks are based around Pepsi max, tango, and 7 up. The ice cream factory is also available to you on the buffet offer, this is vanilla ice cream with a varied choice of sprinkles and sauce Very child friendly Great parking Very accessable
D B . 2024-02-06
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Lazy service, super slow, they seem to not know which table they are serving. Left tip at the beginning while ordering online, regretted it as was not deserved. Waiting for anyone to clean the table from empty plates for 20 mins, then for bringing dessert another 30 minutes without success, so finally left without eating it, loosing more than 10 pounds for two desserts.
Elwira Mazur . 2024-01-26
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Nicole is awesome!!! She was so lovely and sorted our dietary requests straight away!! 10/10 recommend
moo moore . 2024-01-24
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Good value for money. Pizza tasty enough..... But nothing outstanding. The Waitress made me aware of how the meal could work out cheaper if I chose a side dish. Grateful for that.
Christopher Busby . 2024-01-16
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salad bar carrots looked like cheese
Levi . 2024-01-05
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I always love the salad bar. But the soft drink selection sucks. There is plenty of choice if you like sugar free, I DON'T.
Dave LUFC . 2024-01-04
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Over priced , salad bar looked like it had been out all day. Staff sweeping tables with the floor brush!!! Will not be returning again!
Estelle willis . 2024-01-04
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Friendly and helpful staff with plenty of pizza and pasta on the buffet.
Stacey K . 2024-01-03
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Not sure what happened to the standards - the pizza was too obviously reheated from the freezer, the mayo they served had gone bad - i wasted so much food because it was just inedible. To be fair, Service is great and atmosphere is nice, too bad the food has become too commercial and cheap. Not worth your money.
Aryana Sofea . 2024-01-03
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Went new years eve for lunch. Quite busy. Service was excellent. Staff rearranged tables for our large family. Helped me with menu as I'd not got my reading glasses and service was quick and courteous.
Lorraine Brearley . 2024-01-01
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I like the buffet. I get a margarita pizza and add my own toppings from the salad bar. Shame no onions were there!
Tony Hollings . 2023-12-28
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Waitresses just stand around, never even aknowledged our prescence, we never got our drinks, 3/4 of the 'buffet' pizza pans were empty, extremely overpriced for what it is, whole place looked dirty and unmaintained. Looks like staff shows up to collect a check and do as little work as possible. Manager was extremely rude and condescending.
John Smith . 2023-12-09
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DISGUTING RUDE DRY SAVE YOUR MONEY
Ka Bo . 2023-12-09
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Service was good, food was tasty and very hot, pleased with my trip there. Happy to recommend
paul bateman . 2023-11-23
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Staff was lovely and helpful. Food came in good time. The restaurant was nice and clean Can't fault it 10/10 👍
Naila Amini . 2023-11-18
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I'm almost dead from dehydration... It's been years since I asked for my free tap water and yet still my throat is as dry as the Sahara in August. I just want my free tap water...
Edward Evans . 2023-11-11
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Booked a table for my sons birthday today as he was 13 so him family n his friends… I didn’t get the name of the lady who served us well there were 2 but nothing was too much trouble both so nice… made the visit really good!
Rebecca Edwards . 2023-11-05
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Had an enjoyable visit here. I forgot to keep my receipt so I could name the female that served us, but she was excellent. Once you get past the crazy price (which they can not do anything about) the food is good, staff are friendly and it's just a pleasant environment. Limited selection on the salad bar, but what was there was fresh and appealing. Will be going again, just need to remortgage first.
Oli Riach . 2023-10-30
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Excellent customer service and food as usual
kareem maklad . 2023-10-26
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Love the buffet, it's kept us coming back for years.
Mark K . 2023-10-23
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The food was very good and the Staff very helpful 👌
Chris Lonsdale . 2023-10-14
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Walked in to no staff to great us. Drinks machine wasn't turned on, had to ask . Salad bar has no labels on any sauces, had to guess. Salad bar was repeated and boring. Ice-cream was tasteless and gloopy, full of ice. Had to find our own plates for pizza. Music far too loud. Restaurant was really nice clean and tidy. Dissatisfied overall.
Gee R . 2023-10-12
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I wanted to say a huge thank you to the staff working today (12/10/23 18pm) at Cardigan fields (Leeds Kirkstall) Pizza hut for the lovely service. My son celebrated his 7th Birthday here with some friends and we received an amazing service from staff. A special mention for the waiter serving us this evening Thank you for everything, nothing was too much for you. We were a group of 20 people and the whole experience was lovely :)
Saiqa Kauser . 2023-10-12
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Had an impromptu visit and decided to have the buffet ....I remember a time it was far cheaper! However, the food was lovely and the staff kept up keeping the buffet and salad bar fully stocked. The staff were super friendly on arrival and leaving. Not much interaction in between, other than clarifying allergy questions.
CJay Johnson . 2023-10-12
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Average food over priced far too much crust on pizzas. We all left hungry ordered 3 large pizzas 3 sides between 4 of us as we were told it would more than enough to share....it wasn't. The waitress was very pleasant it was busy with 2 children's Birthday parties in but she was very efficient
Susan Robinson . 2023-10-11
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Pizza variety was great also the pasta vas very tasty, also the food was fresh, the temperature was just right, salad bar was well stocked with fresh produce.
Paul Hartley . 2023-10-04
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Great waitress, food decent. Wouldn’t let me pay by cash. I won’t be returning. RIP PIZZA HUT. Alienating half of the population. Well done, next time it will be a local takeaway, cheaper and accepts cash!
Canine Camper . 2023-10-03
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wonderful service from nicola, we will definitely be going back!!
Olivia Clayton . 2023-10-02
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What was once a pleasurable experience has become so impersonal and void of that human touch you would expect in such an establishment. Card payments only - bad move QR payment system, no thankyou Altered the pizza sizing on the menu to 2 choices, personal or sharing and ditched the actual sizes 🤦🏻♂️ - crazy bad move. Customer service needs more work too. I remember eating here around 8 years ago and the customer service was great back then, what happened? Extremely limited vegetarian/pescatarian options, no tuna or seafood option anywhere on the menu, the only saving grace was the salad bar which is in no way worth £6.99 😂 You are becoming a joke
Raven_Wonder Vocals . 2023-09-18
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Too expensive for what it is. Never again at those prices
dave hebden . 2023-09-09
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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124 Opinions
I walked into the shop during lunchtime get a sandwich give you some context I am a South Asian male. I didn’t get a greeting at all when I walked into shop neither did I get approached to ask what I wanted to get. I must have paced up and down the shop a good few times to get someone’s attention the workers could see me but chose to ignore me and put their head down carrying on working. It was a good few minutes at this time. Another gentleman (Caucasian/White) walked into the shop at this point there were only two of us I was the first and only customer to arrive. The lady began to serve him straight away with a very nice greeting and continued to ignore me. This behaviour is disgraceful from your business and I will escalate this issue. I expect to you check your CCTV to back up what I’m saying. This is clearly discrimination and you clearly have some racist staff working at your store. I won’t be coming back and I will be telling others about what happened to me.
557 Opinions
Lady at the bar abrupt awful customer service skills, won't be coming back. Needs a change of staff and food has gone downhill
695 Opinions
Called in for brunch and wasn’t disappointed. Beautiful food, friendly staff and lovey atmosphere. Would definitely call again