The Piercefield in Monmouthshire

Decided to try this pub for a family celebration. The service was excellent, the food was delicious and reasonably priced. The atmosphere was amazing. The staff l couldn’t do enough to make our visit special. Will definitely be returning

Absolutely amazing. Staff really friendly. Nothing too much trouble. Food was spot on. Only 1 problem people smoking at front door and we had to walk through smoke to get out.

Had a great time visiting on a mini holiday, friendly welcoming staff and great value; would definitely recommend for a visit 👍

Lovely lunch with my mum, food and service were great. Nothing was too much trouble. What was nice was the 2 chefs Rich and Chris came out and engaged with us at the table. Very impressed.

Superb mothers day lunch. We were treated so well by all the staff & the quality & quantity was first class. Special mention to the two chefs ( Richard & Chris) made time to come over to our table & asked how everything was, they are both a credit to The Piercefield. Will definitely go back again.

Lovely friendly environment, beautiful setting and great value for money. Staff go above and beyond making it feel like a home from home.

Amazing food cooked well by Kris and Richard , food was all hot and fresh and wait times were very reasonable, good atmosphere nice and relaxed , lovely open fire . Definitely recommend this place the grounds and building are beautiful too

Come with the family, not one complaint by anyone. Food was outstanding and staff were amazing. Thank you all. Will come again

Absolutely awful. It took over 40 minutes to be seated. When we arrived a lot of tables had empty glasses on them, the tables still had all the plates etc on them from the previous seating. The bar had lots of empty glasses on it and there was a shortage of staff serving. We paid and choose our food in advance, if we were paying on the day we would had walked out while waiting for the mains. The pate was bland, the veg nearly raw, yorkshirs pudding over cooked, stuffing raw and potatoes either microwavee and or deepfried more than once. The christmas pudding was served cold. The meal took around 3.45 (2.30-5.20) hours. We had 2 yong children amd by the end they needed to get home to go to bed. We asked several h9w long we would need to wait but it was Christmas Day and did not want to make it even worse by making a formal complaint. It was clear many others were unhappy, I could hear comments and complaints, a lot of the food was going back uneaten. I rang the manager today, her response was: they were short staffed, noone complained on the day, we should have said there were young children or booked on an earlier time, the first seating went well ( she also said there were less booked in). They were calm and organised, despite them fushing between trying to rush and respond to constant crisis. 2 staff rang in sick but it needed minium of 3 more staff. A very expensive meal, for a very special day, ruined, there were no good points.

Christmas lunch on Christmas day should be special but this was just awful, they were so under staffed that the service was dreadful, the food was only at best average, I could see other tables leaving lots of food uneaten. There are probably a dozen reasons why these problems happened but when you are looking forward to something special there is no excuse, this was definitely not their finest hour

Stopped off by chance on a road trip and was pleasantly surprised by a cosy pub and great food with warming service from Kim, would recommend the Sunday lunch, didn’t think to take photos as we were too eager to eat

Ok, so opening hours on website show Xmas eve 12pm until 11pm - as a family of 10 we decided to meet here in the afternoon - 3pm. For drinks. From 3 .30pm a woman not sure if the landlady or Manager? definitely no Xmas spirit said if we want more drinks to order now as they were closing at 4pm? So we did, not happy as we had planned this for a while and wanted to stay for a few hours. Approximately 15 minutes later she trotted up to our table and barked for us to drink and leave as they were closing - ho ho ho merry Xmas! Some of us had not finished so we decided to go out side and finish our drinks. On leaving she barked again and said no glasses were permitted outside?! One of our party challenged her on her approach and she again barked that she had to get ready for 90 guests on Xmas day? In this day and age especially as we are in an age of social media and the fact it was Xmas eve this is shocking- family from afar had planned a few hours as we don’t live near one another and the hours on the web said it closed at 11pm. There were people arriving when we were leaving and being turned away? This was our local up until 2021 and used to be a great local country pub and the couple who ran it were first class and never of operated in this way - this was when it was a Brains brewery pub. It’s now Marstons but I am sure this is not their approach. The fact that I am writing this on Xmas eve notes how angry the experience made me. Absolutely no need in this day and age! Shocking! We will never return.

Meet up with some friends for a catch up lovely establishment, friendly staff and very clean …………………………..,,.,,…..,,,,,

Popped in while waiting for a meeting time to start. I only enjoyed a non alcoholic drinks but the food smelt and looked so delicious I'll definitely revisit to give it a try

Popped in for a few girly drinks and a catch up Staff were very friendly and helpful Decent range of drinks available. Something for everyone

We were looking for a vegetarian friendly place to eat and we didn't leave disappointed. Food was delightful. Next time we're in the area we will definitely attend again

Felt welcome instantly. Attended for a family lunch. Staff were nothing but helpful. Food was spot on, will definitely book again.

I said I wouldn’t write a review but I couldn’t resist. A lovely pub to visit now obviously managed well and reflected by happy staff and a very calm atmosphere. Food is good and if you do have an issue the response is 100% positive. Thoroughly recommend.

Arranged for a group of local golfers to have a post match meal.Agreement from all that the food was excellent & good portions.....thanks to Richard who prepared it ! Look fwd to our next fixture.

Prior to visiting The Piercefield this year I had been there for many years. The redesign of the pubs internals is quite bad, I much prefered the old layout. Food was was very average and a mistake with our order meant that one person was left waiting for there meal while the rest of us ate. The price of the food was quite resonable and the staff on the whole were quite attentive although I did have to leave the table to order more drinks.

Stumbled across here for lunch after a day out with the family. What a brilliant pub. Food was delicious with great portions.

Very nice comfortable pub woth amazing outside area, cane for a family meal and hadn't visited before, I recommended the fish and chips as the fish was very big and great value for money, will definitely be back for a drink in the sunny garden

MyMum rang up and booked a table last night for her partner and myself and my husband for 2pmToday. Don’t have much time together with different work schedules so was nice to have time spent time together. Got there and we order drinks and that was hard work to begin with the young girl didn’t really know how to use the till and added drinks on to our order that we didn’t have so straight away we had to tell her that the order was wrong. So after that we were deciding on our food and on the menu was ‘two courses for £12.50’ which would either include a starter or a desert. So my mum went to the bar to order the food to be told that over half of the menu wasn’t available but yet she didn’t tell us that when we walked in and when we were deciding what to have when looking at the menu. So in the end we decided to pick whatever was available and then when my mum went to pay the young lady said that the offer for the two courses for £12.50 wouldn’t work on till so the total bill was a lot more than what it was meant to be. She said that she had to ‘text’ her manager to ask him for authorisation and the code to knock the discount off. This manager was nowhere to be seen. I could hear the staff saying between themselves they didn’t know where he was and they didn’t know what to do. My mum starter came out and it was cold and half the stuff that was advertised with this started didn’t come out so when we questioned it they said they didn’t have any sauces etc. That was the finalStraw. We politely told the girl that we would pay for our drinks and to cancel our food. The staff were soApologetic and it wasn’t their fault at all and I stated that. I felt sorry for them. This manager should be supporting There staff. And one last thing they were having work done and there was drilling in the short time we were there. Very disappointed. Used toLove the piercefield.

Good layout and well spaced tables inside with large outdoor Beer Garden.It’s many years since I’ve been here and I found the young Staff very welcoming and efficient.The food is standard Pub menu but very competitively priced. Bristol locations are much more expensive than here.We all had different main dishes which were good portioned and good quality.A very enjoyable and relaxing lunch, if you are visiting the Wye Valley it’s well worth a stop off here rather than the overpriced Tintern pubs.

Before lockdown this was one of our favourite and regular local pubs to meet friends coming over from Bristol. I booked a table for Wednesday evening for 4 of us. Ordered drinks but the staff were too young to take our payment and they could not find the manager but would not give us our drinks as we “had to pay as we go” a couple returned their food to the bar, had a discussion with the bar staff and left but the two plates of food were left on the bar and still there when I was finally able to pay for drinks and go through to the restaurant to sit down ....... something that seemed a bit odd was a Yorkshire terrier was running around the restaurant, not sure who it belonged to!! we ordered steaks and to be fair our main course was fine and enjoyable but the sticky toffee pudding was far from acceptable. No table service so up to the bar to order food and extra drinks which was a shame as from the restaurant they used to provide table service. Pint of peroni and a pint Rev James £9.40 seems very expensive.

Had two-course lunch today, food was dreadful and service was really awful! Requested to have terrible music turned down...far too loud and not pleasant listening. Tried to support the local pub but will certainly will not be returning and will not be recommending to friends.

Rang to book a table for lunch this Saturday for 14.00 but was warned that the kitchen codes at 15.00. Not a problem we thought so arrived at 1.45, fifteen minutes early. Staff seemed confused and after a lot of flustering we were told there was a 45 mins wait for food so orders were no longer being taken!!!!Ok, so thought we would just order a nice bottle of wine to drink in the garden while we consider where to go next. Asked for the wine list and was told they don’t have one! Asked if they had any Chablis, he said no, they only had what was in the fridge behind the bar - a total of three bottles cheap house wine stuff , and even one of those was open. We left as indeed did the family of four also waiting for service.

I’ve read the pub has new management, and we are only a few weeks out of lockdown so there can be a grain of salt for dissatisfaction. The staff were tense, with us and with each other. Service was very slow, both ordering and paying. We missed the kitchen closing by two minutes so we weren’t able to order chips, fair play, but then they up-sold a mineral water by saying they didn’t have soda on the gun, which wasn’t true. We wanted to spend our money there, why lie? 40 minute wait to close the tab, confusing digital system that they couldn’t work out... In the end they refunded the crisps that they didn’t bring to the table and took off the water, but it was terse. Terse enough that here I am complaining. Good luck to em.

We went here for some food and some drinks we was all looking forward to coming here as we have heard good reviews about the place. We ordered the shared starter off bread off heaven it was nice and we was all very happy with it.For the main course I ordered the brains beef burger what was very dry and didn't look that nice at all. I have had better burgers from a fast food restaurant then here. My mate ordered buttermilk chicken what was also very dry and didn't taste nice at all we could off done a better job at home and would never expect a restaurant to serve something like that. My girlfriend ordered the chicken tavern what was also dry and burnt in places. The food quality is very poor and I really can't get my head around how this can happen when you had nearly a year off work. The reason we didnt complain is because the waitress leonie was amazing and made sure we was all okay she kept doing her check backs and made sure we all had enough drinks. She is definitely a role model to all the other staff and I really think she was let down by the poor food quality. I also thought it was rude that knowone answers the phone, we even left a voicemail and knowone even got back to us, we had to drive down there to make sure the request was dealt with.

Having visited the pub just after the kitchen had closed, we were seated and taken through the track and trace process. We then proceeded to wait 5-10 mins for anyone to take our order , this prompted me to pop my mask on and reach out to a member of staff in case they’d forgotten where we were seated, as the pub was not busy and it was well staffed. After being walked around and not acknowledged for 2-3, I asked do we order at the bar or is it a table service? I was assured it is table service so returned to my seat - 1 minute later we were greeted by and extremely rude Landlord, who proceeded to ask if we’d been sorted yet, I confirmed we are wanting to order drinks - his response accused us straight away of not waiting to be seated (which was not the case) and then once shutdown on that, accused us of not completed the track and trace (which was not the case) and even pointed at two gents that came in after us, saying we’d come after them. No apology or even the slightest hint of interest in customer service.

Very pleasant lunchtime experience on Tuesday 15th September with a meal still up to previous standards. Mr Andrew the new Manager welcomed us and explained the current Covid 19 safety standards for using the restuarant, that operated on an easy to follow gyratory system around the spacious restuarant ,bar and toilets. A system devised by Mr Andrew who must be complimented on his well thought out system. Please respect the safety requests by all staff it is, after all, for everyone’s safety. The meal was very good. The waiting staff very helpful and the service prompt and not forgetting the catering staff who work hard in the kitchen behind the scenes. Thank you for an enjoyable lunch in very difficult times. Well done The Piercefield.

Just had dinner at this restaurant and I can't fault it. Food was amazing and beautifully prepared. 2 courses for £12.95 was fantastic value too. Andrew and Beth were lovely hosts and the restaurant was very Covid safe. Will definitely be back again to support this local business.

Had the sharing platter, wholesome food, good service and Covid arrangements well explained. Will go again.

Just had the unfortunate experience of lunch at this establishment. I get that the Riche discount was on and so they were busy, but there was no warning that we would wait over an hour for any food to be produced. The food that came out after an hour was very poor - especially ‘gravy’ which had the consistency and taste of dirty dishwater. My other half’s sausages were also clearly burned. It’s only a bargain if it’s worth actually eating, and this really wasn’t!

Lovely welcome initially and good food but terrible service. Very disorganised. Took 45 minutes for our food to arrive and 30 minutes for our plates to be cleared. We had to leave without dessert as my son was too tired and fed up to wait any longer. If we hadn't been there on a Wednesday and part of the "eat out to help out" scheme I think I would probably have demanded some money off the bill. Not sure we will be rushing back.

Came on first night of opening post COVID and were very impressed.Chicken Katsu starter was lovely with extra sauce and lamb koftas were yummy.Mains of Glamorgan sausage and mash were very tasty and the burger was great. No room for pud but liqueur coffees went down very well. So good we are coming back tomorrow!

Meeting halfway for Sunday lunch, wow what a lovely welcome from the staff. I immediately felt relaxed and reassured even when I got the text to say half the party was running late. When we did get together and started to order one of us only wanted ice cream due to a bout of tonsillitis. All the food was hot (except the ice cream) and absolutely spot on. We can’t wait to return for Sunday lunch. Keep up the good work.

Called in for a sandwich and glass something to escape the terrible weather. Food was excellent, especially the pizza! The food was freshly cooked, and the setting,....comfy sofas and open fire was lovely and welcoming as usual. Looking forward to a other visit

Went out to celebrate Valentines Day. Had a very good lunch. Service and food both excellent and decent value.

Sorry to say that we thought the food was of very poor quality tonightThe prawn starter was quite expensive and consisted of 4 prawns and some lettuce and couldn’t eat them all as they were dry. The soup had hot and cold spots.The main course was not at all fresh and was thoroughly disappointing, infact, we are not complainers but we couldn’t eat it. A shame as we are locals and would have liked to have returned with our families.

I have read so many reviews on this site that say they have had great food and service at the Piercefield - I can''t understand why then that has never been my experience! Yesterday it took forever to get our meals. Having made our order the waiter returned from the kitchen (ALL OF 10 MINUTES LATER) say there were no fish cakes. So two of us order the salmon dish - ever heard of crispy salmon - neither had I until yesterday. Very disappointing. In our party of 4 not one us enjoyed our meals. Sorry won't be coming back.

Amazing customer service!Table of 9 plus 2 dogs! We were likely to be a handful on Sunday at 1pm! We were all blown away by how great the food and service was. The waitress was lovely. Two of the children have special needs and the waitress was absolutely amazing with them! Such a lovely building and environment. Staff could not do enough for us. We also got a history lesson thrown in for free about the natural caves !An hour away from us but, would definitely go again

Absolutely awesome customer service food is perfect brilliantly served with plenty of of meat. Overall a brilliant experience recommend going for food and drink

Ignored on arrival by a member of staff sitting at a table. We thought he was a customer.Eventually shown to a table. The meal served was not as shown on menu missing certain accompaniments. Side order was never delivered.A shame because the meal was very tasty. To top it all could not have a cappuccino because they ran out of milk!,

Dined tonight with some friends for our monthly catch up. Great service from Ebony, the best cod and chips I have eaten in a long time. Followed by baked peach Alaska.

We have been here before and OK if nothing special. Every place can have an off day.New Years Eve, One O'Clock; car park had 4 or 5 cars. Never a good sign. Display board outside said £11.95 Two Courses. Menu said the same. Quite shocked when we got the bill. Amazing thing was that even with them deducting 20% for poor service and dried up Vegan Burger it still came to nearly £40 ! Landlady said only the green dots were £11.95. There was a finger bowl for the chicken wings, I used a knife and fork. The second waitress said she would refresh it for us. That never happened. The other waitress then said would we like any sauces. I could see the sweet potato fries looked a bit dark and dry so I said vinegar please. That never arrived either and remember the place is practically empty. The fries had more in common with potato crisps than fries. We never like to complain. When you get inattentive treatment like this and they ask was everything alright most people might just say yes thanks and pay and go. Don't be caught out by the green dots!! The meal was expensive for what was pretty ordinary fare.

Lovely meal, good service from landlady. Great atmosphere. Nice Christmas decorations! Excellent stop for a post dog walk pint. Highly recommended in the summer if you have dogs and kids

Had the homity pie. Was really tasty and came out really fast. Really warm happy atmosphere and really friendly staff.will definitely be returning

Dreadful - overcooked and undercooked food with over 45 min wait in almost empty restaurant. Shame - in the past it has been good quality and good value pub food. Not this time - spoilt our Xmas eve.

Fifteen dined for a Christmas meal,great portion sizes, hot and tasty. Staff were super friendly and fun. Great night had by all.

Turkey was dry as anything, the vegetables were rock solid. Yorkshire pudding was frozen, asked for another one which was also frozen.. would never go back again.

Ordered Sunday roast week before Xmas. Pub is lovely but roast was awful. Frozen Yorkshire pud with 3 small roasties and 1 slice of beef which was full of fat. Gravy tasteless and thin needed lots of salt which still didn’t give any flavour. I didn’t eat veg but 1 dish came out between 3 with carrots and cabbage only. We Complained but was only told they would feed comments back to chef, such a shame as we had to order cheese and chips afterwards for kids who had eaten an adult meal. Will go again for drinks but won’t eat there again.

We returned to The Piercefield for lunch today. We have had mixed eating experiences there in the past. Today was very good. There was a comprehensive menu on offer, with an additional pub specials menu. My wife opted for the fish, and I had a burger. Both meals were very well presented; it was good quality food with very generous portions.

Had a lovely meal at the piercefield today. Lovely atmosphere, good food and friendly staff. Will certainly make this a regular.

We were generally very pleased with our food this evening. Chicken liver pate had texture and tasted home-made, soup and whitebait both good, prawns in the cocktail didn't really live up to expectations - not much flavour was the verdict - but the lime mayo was nice. Homity pie, sausages and mash, steaks all very nice. I would have liked a little sauce of some type to go with my lobster/crab/prawn ravioli, it seemed a bit dry with only parmesan shavings (I didn't notice any paprika butter on mine). Pizza was fab.

Stopped off today for the first time, tasty sandwiches, great coffee. Staff so friendly. Just loved the real Christmas trees. Such a nice surprise to find this pub on way to Tintern.

Me and my friends had a great vist to the Piercefield, we was met with a lovely welcome from James who was super polite and friendly. The food was outstanding and very tastefull. Definitely going to vist again soon

Over the years this pub I have persevered with this place. You get a good meal and service then the next time it is awful. Came here for Sunday lunch as we have previously enjoyed their sharing platter where you get pork turkey and beef. We were seated and ordered quickly. After an long wait someone eventsully asked if we had ordered, we said yes and they looked confused when we said the platter. Waited a bit more and when the food came the amount of pork would not have fed one let alone two, we asked for more and another slither was produced on a small plate. Generally the food, service and environment was below standard and there are much better places to eat in Chepstow and Tintern.

What a great place to visit after a wonderful walk. Lovely friendly staff and great roasts. Stunning fire and mulled wine. Best of all treats for our dog!

I visited on Tuesday where u hosted tasters for the new festive menu. Absolutely scrumptious to say the least. Me and my friends will certainly be returning for your delicious food and above and beyond service.

We went yesterday as a family of 6 for Sunday lunch. Everything about the experience was dreadful. Long waits for everything, they mixed up our orders and tried to blame us. Some had almost finished their meals before the others were served. Everything was cold and we had to go and beg for anything else we needed like more drinks, vegetables or condiments. The total incompetence of the staff and the cold abysmal food, hard roasties and flat Yorkshire puddings spoilt a lovely family get together. If you go here don't expect consistency. I certainly won't be returning.

Visited today was pleasantly surprised even though the restaurant was busy we had our food very quickly and definitely cant fault the food and the service was great appreciate the time the server took with us to make sure we had everything right and everything g we need want to say a thankyou for the kitchen team the meals were amazing

Met up with friends from Hereford here, none of us had been before.

Stopped by on Saturday night. Lots of big parties in restaurant so lovely atmosphere.

Ordered Sunday lunch to find a notice board red pin cooked inside Yorkshire pudding rest of food semi warm poor service had to wait a long time for cutlery veg and plates for sharing platter meaning food was getting even colder and wasn't even busy ?

We had a great roast here last Sunday. Great service for start to finish, will definitely be returning. Thanks guys

Visited today after joining in the local scarecrow trail. Pub lovely and warm with a gorgeous fire. Lovely meals and desserts. Well worth a visit.

Such a shame, the food is of good quality but the service is poor. Both starter and main orders incorrect, however we did receive a free offer of a round of drinks

Visited last Friday had and had a great time food was good and the place had a warm friendly feel to it . Thanks we will return.

Came here for lunch with my husband today,food was delicious and a special thank you to Bethan for making us so welcome. Will definitely be back again.

Drink prices extorinate, country pub not town centre Bistro. Not a sole in site, poor atmosphere...even bar staff had to double check price of glass of wine, ludicrous!

..from the Parkfield B&B.; Part of the Brains group, it offered a good selection including interesting vegetarian options. Good service, good food.

Although this review is entitled “Handy for the races”, we didn’t come here during an event at the nearby Chepstow Racecourse. It’s very close and probably gets very busy. We were staying nearby and came here for dinner one evening. Lovely, efficient staff and lovely food in nice surroundings...what more would one need? Recommended.

Went with my dad. Fancied a proper pub Sunday roast with good service, in a beautiful spot with a proper bar, reasonable prices and excellent, attentive service. All boxes checked. Highly recommended.

Tasty vegan options, (purple gnocci and orzo pasta salad were delicious) ,nice atmosphere, friendly service and team!

Nice to find a pub that is dog friendly,enjoyed the pizzas,and cheesecakes. Nice relaxed atmosphere. A great find.

Popped in last night for a last minute meal.Enjoyed the Special menu followed by the sharing desert. Stunning choice. Lovely to see Louise and Josh. A great place to visit for a lovely relaxing evening.

A family visit giving the premises a second chance after previous visit which was okay, sad to day the quality has dropped. The food was not to an acceptable standard on 2 of the meals delivered and sadly had to complain. The value for money is questionable. A refund was given and apologies made but the standard and quality fell too low to justify another journey. This put a damper on our evening, the staff were apologetic and the gardens and surroundings fine. I suspect it’s a brewery led food supply issue that needs to be addressed. Please in your response don’t invite me to try again the pub is now on a never again list.

Me and my family went here and everyone said they enjoyed the food also everything was cooked to how we asked for and a speical thanks to Ebony and james

This place a lovely pub with a great garden and really great reading menus.

We eat here as a family alot and always have great food and service is so friendly.do not understand why other folk write such bad reviews. Carry on the great work.

Had really good food today the service was excellent as always really friendly staff would definitely recommend thank you

Having eaten here many times over the last 4 years and always had a great dining experience it was such a shame to have a very poor lunch here , my steak was brought out cold and had to go back , the sweet potatoes were so thin and greasy I left them . We also ordered a burger , it was just awful and believe me when I say the person who ordered it is ex forces and would eat almost anything without moaning but gave up on it half way through, also left his chips as they were cold, new chef ? new management, who knows , do we give it another try just in case it was a off day .....maybe

Lovely place; lovely people; lovely food! In a nutshell.

Ate at this establishment recently lovely food good service nice clean environment lovely ambience well done keep up the good work

Great food, service and location. Perfect place for a family lunch with beautiful outdoor space and childrens play area. Loved the burger - one of the best i've had in a long time!

Ate here today. All had the burgers on meal deal. Followed by sticky toffee pudding. Waiting staff lovely, Beautiful place to go.

We came up as a family for food service was ok but the fish tasted awful and was over cooked hardly any fish and batter was disgusting my aon had a burger which was dry and daughter had wings which were over cooked and inedible they had just put plates on table and asked if food was ok but qe uadnt even started eating puds ok but took 40 minutes to arrive such a shame wont be returning anytime soon.

We sat down to eat at 7pm on Sunday.

We were staying down the road so dropped in for dinner. Meal choice was good and the rump steak was delicious, special mention for the sharing pudding (I would happily not have shared!!!), service a bit slow but only a bit and the team was busy and they apologised, Rev James on tap always a bonus

Awful food - cold, burnt and microwaved (son’s burger tasted ‘off’ which we didn’t realize until he had eaten most of it). The landlady was very apologetic and we had a refund on part of the meal. The Barman who I believe was called Josh(?) was incredibly rude. We won’t eat here again any time soon, which is such a shame as we really do love the garden you provide. We hope to see things improve.

Having had previously unsatisfactory experiences with meals at The Piercefield, I am delighted to say that the last few times I have eaten there during the last couple of months, the food and service have been much improved. It seems that the management have really dealt with the issues which were there earlier in the year and now I would recommend it as a great place for lunch or dinner!

Visited on Monday evening not busy. Shown specials and standard menus and chose 1 crab risotto and sea bass from specials but with sweet potatoe chips waitress double checked as she said she had not seen the sea bass before. What arrived was inedible shrivelled and burnt sea bass, sad looking green beans and regular potatoe chips. Complained to a different waiter who said she could not believe it had left the kitchen although she did not know what should look like! We decided not to risk another sea bass and shared the greasy risotto and sweet potatoe chips when they arrived. When I requested the bill the waitress who originally took the order saying she had not seen the sea bass before came up with the revelation that it was one her favourite dishes! We paid for the risotto, drinks, sweet potatoe chips and left in disbelief at the customer care!

Saturday evening visit, lovely welcome from the manager and staff. Food was lovely as always, we had the Neapolitan pizza and the buttermilk chicken with fries and slaw. Highly recommend the pizza!

We arrived at 2:30 when it was quite quiet. We were seated and asked if we wanted drinks which were taken and delivered in good time. Me and my mum had turkey and the other party member had beef. Food was alright- only had two small pieces of turkey but the potatoes were over cooked and difficult to cut/ chew. The issue was after we’d eaten- we ordered to half pints which never materialised as all of the staff were too focused on a party of 20 people which obviously were going to bring them more revenue so were higher up the priority list. We gave up after half an hour of waiting and went to pay at the bar- funnily enough the two half pints had made it into the bill but had never made it to the table. We felt the need to check the bill in case and made them remove it as why should we pay for something that never arrived. The young lad was apologetic in all fairness to him and removed them. It annoys me when restaurants clearly prioritise other customers they see as more important because they will bring them more money- everyone in a paying customer and should be treated the same regardless.

Went here to get a family meal again. Yet again brilliant meal, food was delicious. The staff was very welcoming. Looking forward to my next visit there.

After trying to find somewhere to eat at three in the afternoon we finally stopped at the pierce field. We ordered our food my choice was a Sunday roast and my husband ordered the vegetarian option, there was no turkey left so i had the beef . After a wait of 25 minutes it arrived and I was horrified to see the meat was almost raw and very fatty the veg were cold and very hard , roast potatoes were to hard to cut and the gravy was like water with a brown sludge running through it , the only I could eat was the Yorkshire pudding.the veg option was no better .i called someone over to see it and they apologised and offered a free dessert which we declined I just wanted to leave , they then didn't charge me for the beef roast but the whole experience was ruined and it had been a special occasion as well . We will not be going back

Found by accident on our visit to Tintern. What a lovely place to visit.great food and wine. Calming well loved garden. Staff very friendly. Will be back soon.

Ordered Hammond, egg and chips for a late lunch. it was 3:30 and there were no other diners. there were half a dozen people having a drink in the garden.

Loved my spot of lunch really enjoyed the morrocan lamb pizza from the specials definitely want this again lovely experience once again at the piercefield definitely coming back soon