The Phesant Inn in Powys

Travelled from south wales on our only child free weekend to recieve a terrible service! Arrived at 3:30 and the hot tub was freezing cold from the moment we got there! Tried to blame us for taking the lid off that it wasnt warm! Bed was unmade with no bottom sheet. Did not recieve an email with terms and conditions about bbq’s on the grass which id say having signs for people to see no bbq’s on the grass would be more obvious! Tried to fine us 100£ for the grass and 200£ for leaves being in the hot tub when i dont understand how you can avoid that if your in the hot tub most of the day/night with trees surrounding your pod! Just another excuse! We didn’t get the chance to use the hot tub! Filled us with excuses from the moment we got there promised the hot tub would be warm by 9 and then it went to theyll empty and refill with warm water instead, but that didnt happen! Also ignored any repsonsibility to answer our questions on when the hot tub would be useable! Could have saved ourselves £120 and stayed at home in our garden! Our third stay there and thats our thanks! Would not recommend or return!

I Searched on Google for places open in Brecon at the time we were there, This looked good in images with a menu to suit us, so we went in, Almost immediately realised the menu I read on line with photos, was for food in packets pre made and warmed up not fresh prepared, Cold sausage panini cold bacon in paninis, cheese and mushroom on toast pre made, in a fridge wrapped in plastic packets did not scream quality, bit like costa food, all to be warmed up or re heated was not what I hoped or indeed bought, re heated bacon or re heated sausage did not inspire me. Instead, we had a coffee and a hot chocolate which were good, and a Croissant and Pan au Chocolate and were really only...OK. The building is interesting and full of character lovely in fact with a lot of effort with great design. But the lack of on premises prepared food of the type we went in to buy, the lack of cleanliness of building with dirty windows with cobwebs decorating the corners of where we sat, broken light fitting above us and others with many dead insects inside did little to impress. We felt like we interrupted the staff by ordering food, who were deep in conversation with each other when we came in and continued deep in conversation while we ordered. We were hungry and thirsty, so we had something to eat and drink to tide us over. Such a shame with a beautiful building nicely decorated full of style. Look like someone had made a lot of effort setting up this business but not day to day running of it. If in Brecon I would suggest looking around at others as there are many, as the online image of this did not match reality in many areas. Or at least on the day we visited. We a little later ate elsewhere in Brecon which was all fine. Maybe we just arrived on a bad day.

First visit since it reopened. Lovely sandwich and toasty, very generously filled, nice tea, friendly service. Will come again.👍

Nice enough pub and the ladies working there were very pleasant. After reading the reviews we were looking forward to a nice lunch but I was bitterly disappointed by my choice. The lasagne had virtually no filling, it was all pasta and completely lacked any flavour at all. I've never used so much salt and pepper with a meal to try and add some taste. I really hope they improve on the recipe moving forward.

Birthday celebration absolutely brilliant very accommodating for my disabled father food freshly cooked and plenty of it . A friendly family run business and a chilled atmosphere nothing was too much trouble ❤️❤️❤️ thanku guys so much lived it