Elephant and Castle in Powys

Great stay, good location for motorbike rides from and back to the hotel. Just a shame the restaurant was closed till further notice, but it's not a huge issue as there are several other places to eat within walking distance.

Well, lets start with the positives. Nice location. Internet connectivity/speed is excellent. Good parking available. Bar prices seemed reasonable for a hotel. Staff were friendly. Now the bad, On arrival, informed by a sign that there was no evening food available all week, which was never mentioned when booking. Cobwebs in the bathroom The bedroom curtains might as well have been clear sheets of plastic for the amount of light they blocked.. not good for a nightshift worker like myself.. (which is ALWAYS put on the booking form). The room, which was booked and paid for as a double, was actually 2 singles beds pushed together, leaving a hard ridge down the middle. The mattresses were equally hard as a rock, like sleeping on a marble slab, so much so, that I only managed to get a maximum of 3 hrs sleep, waking with a sore back every day. The linen store cupboard/office was right next to my room, and I was able to hear about everybody's holidays and problems through the wall.. even when wearing ear plugs. Not conducive to a decent sleep. Every floorboard and stair creak, meaning again you can hear everybody walking around. Only decaf coffee was available at breakfast (waiting on supplies apparently). Omelets are not an option for breakfast.. but scrambled egg is??but the quality of the breakfast food was otherwise very high. To sum up, it doesn't seem like the place is really ready to run as a full blown hotel for guests.. just for weddings parties. DO NOT STAY here if your a night shift worker. Be prepared for a poor nights sleep based on the mattress quality. Be prepared to eat out everyday, as they don't give advanced warning of no food served.

Attended a long awaited family wedding on Saturday at The Elephant and Castle. The attention to every detail of the venue was plain to see. The decor was amazing, food was delicious and the staff worked so hard all day and into the night! This was a celebration that was long awaited due to being postponed because of Covid and then due to illness, the Elephant & Castle Hotel has supported the Bride and Groom every step of the way. They even managed to arrange for the sun to be shining on the big day! Massive thanks to Lisa and all the staff that made this the perfect wedding venue for a very special couple.

Well what can we say. We have just had our wedding here and would 100% recommend it. Everything was exceptional, we cannot thank Ian, Lisa , Mandy, Michael,Barry Phil and all the other wonderful staff who helped make our day so perfect at the elephant. Nothing was too much trouble, just want to do it all over again, thank you so much 🥰

Perfect location for the weekend, the staff were friendly, and the room was ideal, overlooking the river with a juiliet balcony and a soft welcoming bed. The room had every ammienity and was spotless. Couldn't fault the breakfasts every morn and I would definitely stay there again

Gorgeous position right on the river. Plenty of free parking, rooms spacious and spotlessly clean. Good service and nice breakfast in restaurant with river and garden view.

Just had drinks there staff lovely

Ideal place to stay and explore the area. Breakfast available most days, (check with reception) and no evening meals available. Plenty of places nearby to eat and drink, but check opening times as most are closed on Monday and Tuesday.

Lovely hotel lovely people Comfy beds Warm rooms Clean Super helpful cheerful receptionist and all the staff we came across were kind helpful and friendly. The breakfast was continental and perfectly suited for what we required. Fresh juice, fruit, croissants, toast, jams filter coffee. Cooked breakfast some days but they were very clear which days before booking. Very sadly the chef died whilst we were there are there was one day no cooked breakfast but they did let us know and they did their best even though the chefs passing was a shock to them all. It's obvious they all work as a team and staff stay as they enjoy each others company. It felt like a family reception helped us to stay in the same room when we needed to stay longer at short notice. Any issues they would quickly resolve if asked. They provided extra towels and biscuits for my son. It's not luxurious in terms of decor but I'd rather stay here than the previous one which looked better but wasn't as homely, comfortable or as friendly. We will definitely stay again. Thank you for your warm welcome Becky and David xxx

Stayed here a number of times the years - and had always been our first choice for food and a hotel stay in Newtown. The restaurant meals and breakfast were always amazing and the staff lovely and friendly. I would never stay or eat here again, which pains me to say. Staff brusque and unwelcoming. We stayed at the front of the hotel - opposite a night club. Very noisey. The room was sub standard and a throw back to the ‘70s. The furniture is mismatched and basic. Very cramped. The TV was in Japanese. We got help - there is no terrestrial TV - just I-player and lots of Japanese channels. The TV was propped up in a wierd shelf practically on the ceiling. However, it was all clean. There was no food available in the hotel/pub. Seemed rather odd but after our breakfast experience the next day, was probably for the best. Breakfast was APPALLING! No glasses, no butter, no fruit juices, no cutlery. When these items were requested a very disinterested waitress gave no apology, and eventually managed after quite some time to respond to what seemed like reasonable and polite requests but she certainly had a bit of an attitude and zero customer care skills. You can only have one set breakfast served to you on a plate- you can not deviate from it under any circumstances even to take an item away! Seemed like a waste of food to me and the waitress seemed horrified that we were wanting to buck her system! The food was poor quality. Nobody finished it on our table or anyone else’s. We left the hotel and went into the town to get some food to eat. The breakfast room had an unpleasant atmosphere - probably set by the one disinterested waitress who seemed to want to be anywhere but there. We picked up the vibe and felt the same to be honest. Such a shame as this was a lovely hotel and pub in all the other times that we stayed there.

Lovely place with great prices would really recommend a stay here and kip behind the bar was very friendly and recommended some excellent drinks to try making the over all experience more enjoyable

Wonderful hotel. Riverside rooms are fantastic. This place is well worth a stay and the staff cannot do enough for you.

Would.not rush back here. Room tidy and clean but small. Could reach the door from the bed! TV did not work beds very hard and streetlight outside window. Plenty of tea and coffee though. On whole room worn out but clean good bathroom. Breakfast poor choice. If you ask for the cooked you get what you are given even if you don't want it toast cold coffee stewed not even travel lodge standard.

Thankyou too all the staff and management at the elephant and Castle hired the hall for my daughters babyshower the staff and management went above and beyond and everything was fantastic highly recommended the food was lovely the hall was clean and fresh beautiful garden easy access and parking thankyou all very much 😀 xx

What a horrible stay I have never had such a awful room we were put in the Bothey sorry cell block ensuite you must be joking anyone over 8 stone could not even got in the room staff didn't give a care and being disabled ment nothing

We arrived in Newtown mid morning on the 16th June. After viewing the river a local young lady with her grandson recommended we go in to the Elephant and Castle to have a drink and lunch. I walk with a mobility aid, a rollator and have an assistance dog who detects the level of my blood sugar on a constant basis. After finding that the beer garden was unaccessible to disabled people with mobility aids, We attempted to enter the front door to the lounge bar. On the second attempt, I went to the bar using my rollator to move, showed my assistance dog ID to the female bar staff member. She read the ID, Which clearly states that it is a right under the Equality Act of 2010 that we are not be refused access or entrance under this act. Full access required by law. The female bar staff did not understand this clearly stated legal right so I asked for the manager. I again explained to him why I needed access with my assistance dog. He tossed my ID card back at me across the bar. At my further insistence he turned his back and walked off muttering I will see about this. He didn't return. He was medium build, ruddy faced and bearded. I eventually left and sought a meal and drinks elsewhere for four of us. I will be contacting the relevant commission to report this obstruction of access.

Had a great stay here for a wedding. Janine at reception was welcoming and we had a lovely veggie breakfast!

Arrived for an overnight stay. Firstly the lift was broken which wasn't the end of the world. Staff were friendly. Room was dated with a couple of broken floor boards you could feel through the carpet and wall paper hanging off the ceiling. The TV didn't have any normal channels I.e. BBC or ITV. I had to link my amazon account to watch anything. Bed was comfortable and clean and a nice view of the river. Breakfast was served. And all of it was cold. Probably because the plate was also cold. Not the worst place I've been in but wouldn't come back.

We went for Sunday lunch, they have a new chef and the food was really excellent. I had roast lamb, my fiancé had salmon, both were amazing and we were blown away by the improvement since we last visited. The food was delicious and the presentation was first class. The service was also very good and price was very reasonable at 12.95 for a main course, we look forward to going back!

We hired their downstairs room for a funeral reception . The staff were very kind and accommodating. They gave us access to room beforehand to get tributes set up and offered to store things afterwards. The tea and cakes were delicious, and the room looked lovely but the people were really what stood out. A job well done. Thank you

Enjoyed an excellent Sunday lunch with grate service. Been a long time coming! Good to have a grate place to go for Sunday dinner in Newtown. Well done to the new chef and cracking home made dessert!

This spot is great for a pint or two. We had a fantastic experience on mothers day from the very start of our meal to the end. Friendly staff, food was well portioned, beef cooked to perfection, no complaints from any of our party. Highly recommend

My Fiancée and I ate here today (Mothers Day) having tried various local places selling the same old standard Vegan food. The food at the Elephant and Castle is amazing. The Chef is an absolute legend what a menu the flavours were immense, I left the restaurant and had a few drinks in the bar where everyone else was saying the same about their roast beef/lamb dinners. There's not a lot happening in in this old market town however if you find yourselves here and looking for somewhere to eat then try the Elephant and Castle it's a breath of fresh air

Nice steak and chips, good portion size. Wine very economical and service was excellent. Highly recommended.

Came here for a couple of drinks on Thursday and the service was so good. The ladies that looked after us were super friendly and even helped us book a taxi for later in the day. Thanks for your help x

Booked a table here 17/12/2020, the menu had many delightful items, including Christmas turkey, Christmas pudding, also your classics such as bangers and mash, cod and chips, and there own elephant burger.The food was fantastic, my wife is normally fussy with burgers, but as in her words " was the best burger she had" and it taasted so fresh and very enjoyable.The Xmas turkey was fantatsic, had all the usual trimings, sprouts, carrots, roast pots and pigs in blanket.The staff are very welcoming and very friendly and at hard times do the upmost they can to make sure you have an enjoyable meal!

We visited on a Thursday night for some dinner as we haven’t been here for a while. We both really enjoyed our food and I would definitely go back here soon to try something different. I had a special which was chicken in a creamy mushroom sauce, I finished it all and wish it was on the menu all of the time as it was definitely something I would have again. Would highly recommend trying here for a lovely meal out.

We were celebrating a birthday so decided to go out for a nice meal.The restaurant itself is very nice and welcoming, the staff were also friendly. The food we had we enjoyed, however slightly disappointingly it seemed half the menu wasn't available (around half our party had to order something else). The one thing that particularly disappointed me was the steamed sponge I had was quite clearly reheated in the microwave causing it to become very tough and chewy to eat. I would have expected a little better for the price we paid. I would come back to eat here again because we have been before and had a good experience leading me think this may have been a one off. Despite the few problems we overall had an enjoyable time and the food we did have was nice.

Bar staff are cheerful and friendly but service quite slow even though the place wasnt very busy. Food a little expensive for what you get

Went for Sunday lunch with my family. We had been there before with friends and the meal was great, succulent roast beef and all the trimmings were excellent. The view is really nice if you get a table facing the river. However, when I went with 2 family members who are vegan and gluten free, it was a bit difficult to get meals they wanted with very little to choose from, even tho one had called the chef earlier in the day to go over options and settle on a dish. It was just so so for her, but the rest of us had to keep waiting for bits and pieces of our orders, rather than everything coming at once. What really spoiled it was the overly campy waiter who we thought fancied himself as a comedian, we were not THAT amused when he kind of pushed our patience with his shtick. He was very nice and polite, I won't deny that, but it got to be too much after a while.I was happy with my food but the others at the table were not as they are strict vegans and it's insulting to get undercooked broccoli and cauliflower. I mean COOK it a bit more, for pete's sake. Desserts were yummy, I can't complain about that, and I would go there again for Sunday lunch, I guess it's hard to please fussy eaters...but we didn't need the constant irritating 'floor show'.

I was there last night for a function. As you would expect there were set choices, something for everyone. Everything was hot as it was meant to be and service was good. The staff were very friendly and helpful. Everyone there had a good time.

Left all the meal rude people big letdown as it used to be very good do not know what has happened here but I think that it might be that it has new ownership it is such a shame this hotel used to be so good to visit

Long waits between courses. Soup was lukewarm and far too salty - couldn't taste the leek or potato. Tiramisu was just a bowl of cream and very little else. Lasagne was edible and the cheesecake was OK-ish.

the seervice was good, the food was not what we expected for the prices we paid, some of the dishes we had were cold when they arrived to the table.

Phoned late morning to see if they could fit us in for Sunday lunch and they did. Didn’t wait long to be seated. Food was very good and the views are lovely as it overlooks the river Severn , staff also very good , prices too are very reasonable, would recommend and return

Restaurant was empty, price of meals very expensive, with a poor choice. And only one vegetarian option. Had to wait an hour for dinners to be served after ordering. Then after another ten minutes the vegatables arrived, then after another ten minutes new potatoes arrived. Never visiting again. Been before, twice bitten twice shy. Oh, and the kitchen is across the car park!

My only vegetarian option was quiche which when I cut into was runny I sent it back & was served with another one which was cooked. It came surrounded by lettuce it reminded of a wreath, no other accompaniment. I paid extra for a portion of homemade chips. It was definitely not worth the money.I went with friends and Vegetables were not included in the meal they were charged extra. Fish was £17 & because my friend tried it & then complained it was very dry she still was charged. I will not be visiting again & I don’t suppose they will be bothered at all.

We ate here at the recommendation of a member of staff where we were staying nearby. We were greeted by the restaurant manager Andy, who was friendly and very informative in regards to the dishes on offer and the produce used.

Stopped here for Sunday lunch on the way back from Aberystwyth. A great find! Really lovely and delicious food, great service and great value. Beef was lovely, roast potatoes and Yorkshire pudding amazing- what more could you want!

We had lunch here recently and were pleasantly surprised with the beauty of the interior and the friendliness of the staff. The menu was ordinary but was nicely presented and served quickly. Well worth a visit.

As most of you know my parents live in Newtown and one of our favourite places to eat out as a family is The Elephant & Castle, and yet again an excellent time was had by all and the food and drink perfectly complimented the evening.All our orders were taken by Becky and bought out very quickly and the presentation of each was absolutely spot on my Ele burger was a complete surprise and being huge to say the least and knowing where to start with it !! I did finish it and enjoyed every mouthful my Father had the Gammon Steak the thickness of it i had never seen the like of before nor had he !! the accompaning salads and vegetables & Fries to these dishes were both excellently cooked and well presented. My wife had the Salmon rillettes again wonderfully presented and the portion size for her was spot on, my Mother enjoyed her Pea soup served with a a white soft roll again the portion size for her was spot on.

The service was a little slow,took a while for food to come out! I had the prawn and mussels rissoto,enjoyed it! Finished it all and was very satisfied with it,however once I got home and asleep,I was woke by an excruciating tummy ache,where I was then sick I felt really poorly,while having the sweats and feeling dizzy! After I was sick I felt a little better then continuing to go to sleep,I don’t know if the fish was undercooked out of date or had some sort of bacteria☹️ Either way,I enjoyed the food but after being ill after eating there I don’t think I would dine there again.

We had a good welcome on arrival,with champagne or orange juice,the barman managed to find me a glass of apple juice. We had canapes in the bar,which were really good and very welcome as we were all pretty hungry. We went through to our table,which was on the upper floor at the back of the restaurant,which had a double aspect view. We soon had our starters,soup,chicken roulade,salmon and filo basket,all were delicious. We had a wait til our mains,we didn't mind at all. Our mains arrived,roast turkey,rump of lamb and lemon sole. The lemon sole was a real disappointment and was the tiniest portion around. Everyone else enjoyed their mains and because there was so much we were able to find some extra turkey. The veg were lovely,fantastically ungreasy roast potatoes and roast veg as well as leeks in a sauuce and sprouts and new potatoes. We had rather a long wait for our desserts,we noticed the waitress did not stop and there weren't enough of them.When are desserts arrived ,they were good,however,we could have done with more brandy sauce,the croque en bouche were lovely,but the cheesesbiard didn't have any blue cheese on it. We waited for a long time for coffee,we mentioned it to the waitresses,after 45 minutes,er gave up ,paid for our drinks and went home. We were disappointed as this was uincluded in the price. All in all we had a lovely meal out. But,the service needed more staff. The staff that were on,did a great job,were all efficient and friendly.

We called here for lunch to break up a long journey. The place looked lovely, clean, fresh and nicely decorated. I ordered a prawn in MarieRose Sauce on a jacket potato. I had to wait 45 minutes from ordering to being served. I was horrified to find a pile of grey raw prawns on top of my potato, with a large spoonful of sauce on top of that. It smelt fishy and was not at all appetising! I couldn’t eat even a mouthful!

I stayed at The Elephant & Castle about One year ago and back then the service was brilliant, on this visit with my wife this time the service went from brilliant to just exceptional, Louise is the manager of the hotel was concerned about the noise levels both my wife and i might endure due to the hotel hosting Two functions and without further a do moved us from the room we were in to a quieter part of the hotel, I call that exceptional customer service and with kindness and thought for a happy stay for us.

We arrived to a very friendly and helpful lady. We had a great room (110) with a bath and shower.. Ate in the restaurant, food was superb maybe a little pricey but well worth it. Couldn’t get over how cheap the drinks were which is always a bonus when you like a drink or two! Staff all excellent and couldn’t have asked for better. All in all I would highly recommend, can’t really work out why there are some negative reviews of this hotel (are some people over reacting or maybe just had a bad day?!).. we loved it and would 100% stay again!!!

Stopped by for a lunch time bite to eat. We both had the grilled halloumi wrap which came with salad, coleslaw and crisps. Ordered a side order of fries. Food was freshly prepared and very tasty. Service was a bit slow despite there being not many people eating to start with. The restaurant area is tucked away from the bar which is good. Nice pleasant seating area. Would recommend.

Appena cenato in questo ristorante e devo dire che ci siamo trovati molto bene. Era tutto perfetto dalla location al servizio ai piatti. Consigliato.

Evening meal out with the husband, wanted something nicer than the normal, chose lamb rump and beef wellington. Even though we were first to order both things not available! Ended up with fish and chips and burger! Could have gone to black boy for that at half the price. Chips soggy no pea purée burger not on cibbata. standard not great quality expensive pub grub.

Stayed overnight Great staff and comfortable, clean room. It was a Sunday evening arrival and food not being served however there are places to eat very close. I had wonderful fish and chips from a chip shop opposite the hotel! All in all, very satisfied...

Queríamos una estancia de una noche en la zona de newtown para romper lo que se hubiera logrado, un viaje muy largo. El Elephant y Castle parecía adecuado por ubicación y precio. El hotel está muy bien situado a orillas del río Severn, que es...

Había 16 de nosotros comer así pre comida ordenados el día anterior, una vez sentado que no tuvimos que esperar mucho tiempo para que llegara, las chicas llevando la comida era educado y nos preguntó si necesitábamos algo más, la comida era estupenda y todos...

Have eaten here many times and normally VG. However, 2 of us went Easter Monday (2017) in the bar at lunchtime and noticed menu is new. Anyway we both had the Lasagne with Garlic Bread and Salad which we have had on previous visits and it was £10.95 each. When it came it was less than half the size of the previous ones we have had here and came with one small piece of garlic bread. At £10.95 each this is very much overpriced and would consider it a very light snack and whilst the quality of the Lasagne was good we both left still hungry as it was simply not much more than a starter portion size. I voiced my concern at this change when I paid the bill and got the impression from the staff many people have commented on this change and not been happy. The fact previous Easter Mondays we have been there it has been full and at 12.45 on this day there were only 6 of us eating perhaps tells us a story compared to previous years. Next time we will go elsewhere.

Lovely place to relax and enjoy a very good value coffee with a lovely little shortbread biscuit. It's very reasonable too.Pleasant helpful staff and nice atmosphere.

Had a lovely evening meal here with friends. Can't fault the food it was lovely. Very helpful staff and lovely place

Monday lunchtime, dad and daughter get together. Decided on the Elephant and we were very pleasantly surprised. In addition to the lunchtime bar menu there was a selection of daily specials including Salmon, Lamb rump and Guineafowl. I had the lamb and my daughter the Guineafowl. We both agreed it was very very good . Full of flavour and enough to satisfy a hungry adult. OK the staff were a little disorganised , a bit slow and we both had wrong drinks but they were very pleasant and we didnt see the point in complaining but did inform them later.Shared mixed olives to start plus the main courses and a couple of soft drinks £35.I will go again.

Yes we enjoyed our lunch, havn't eaten there during the week. Often pop in for a coffee which is reasonably priced and offers a nice comfortable lounge in which to meet friends.

Myself and my boyfriend came here on the off chance on a Friday evening for a meal and we weren't disappointed.Staff were friendly and attentive, the atmosphere was relaxed and comfortable and we were made to feel very welcome.I can highly recommend the vegetable lasagne it was amazing!! Very good value and very tasty.Pleasantly surprised will definitely be back!

Had an amazing Valentines meal on Saturday. The menu was interesting and varied. There was plenty of lamb on the plate which was cooked to perfection! The gravy was just delicious! Staff were very helpful ... they even whipped us up a cocktail! We will be returning... just yummy!

A large group of us stayed overnight, taking up much of the hotel. I heard a lot of positive comments from those staying in the main hotel, we were in the annex at the back and paid the same price, room was dreadful, too small, couldn't even open the door properly without it hitting a bed. We heard every single movement, toilet flush and spoken word from other rooms in the annex, no sleep whatsoever. Breakfast was great and speedy and the breakfast room has a lovely view of the river. I would recommend that if you choose to stay, avoid the Bothy Rooms, the photos on the website look lovely but that is not the room I stayed in! Positive side the staff are all lovely and friendly, has a fantastic comfortable bar area and they don't take the mick and charge the earth for drinks

We recently stay here overnight as part of a darts team. We had room 203 which was a triple room. Was spacious, clean and well kept. Bathroom had both shower and bath. Only thing we could complain about was there wasn't many plug sockets and the ones there were too far away from the mirror. Breakfast was nice, staff friendly and helpful. Bar area was nice to meet up in too.

We were here for Christmas lunch,at the early sitting.We were surprised at the price,only being £56. We were greeted with a glass of mulled wine or orange juice for non drinkers. We had a lovely welcome,even though it's unsocialable working Christmas Day,all the girls were cheerful. We were shown to our table,in our opinion ,the best in the restaurant,right at the back on the upper level,with double aspect windows. Our starters arrived,everything from soup,terrine,smoked salmon and much more. There was lots of passing about and we all agreed they were lovely. We had a sorbet next either Champagne or Lemon. The main courses came,Roast Turkey and rack of Lamb were our choices,although there wer plenty more to choose from. The plates had lots on them,the turkey was fab,very moist,the rack of lamb was great too. The vegetables were lovely,not just the usual carrots and sprouts,but cabbage and broccoli as well. We all ate really well. We all had pudding,Christmas pudding,lemon parfait,chocolate fondant and apple terrine,again there was much passing around and once again,agreement it was fantastic. Finally we managed coffee(and tea) with mince pies. We all thoroughly enjoyed it,the service was just right,allowing our food to settle,the staff were all really lovely and nothing was too much trouble. We would definitely book to come here again and not just for Christmas.

This was our first ever experience of eating out on Christmas day for our party of 10. 2 of our party have eaten out several times over the years on Christmas day.We had pre ordered and paid, which was great, no worrying about sorting out a bill after. The table was really nicely presented, good space around the table and no one knocking elbows with each other. The waiting and bar staff were welcoming and helpful. The starters offered a wide choice and catered for different tastes and flavours, nobody was disappointed and the portions were very good. We had a light, refreshing sorbet which was delightful. The majority of the party had turkey and thought it was excellent. 2 of the party had lamb rack which was superbly cooked (medium rare). There was a choice of 5 vegetables which were all really nicely cooked. The desserts offered the choice of traditional to more contemporary and catered for all. The Christmas pudding was so light. We had coffee and mince pies included in the price. We felt relaxed and the staff were attentive. We had the table for the afternoon and didn't feel rushed at all. Definitely recommend the food and the whole Christmas day experience.

Stayed here for a family party staff very friendly and helpful lovely rooms very comfortable and the party just made it an excellent night, would defiantly stay again

Went there for staff Christmas party, it was such a disappointment, we had to choose what we wanted to eat, when we booked in October, as well as paying £10 deposit then. My starter vegetable spring roll was fine, some people ordered Ham hock, it was not what any of them thought it should be it was like, it was a small round of lumpy pate, For main course some of us had roast beef, and some had turkey, you could only have roast potatoes with the turkey, not with the beef, the beef was served on top of mashed potatoes, with tasteless stuffing on the side there was no Yorkshire pudding, when we asked which gravy belonged to the beef and which one for the turkey, the waitress went to ask the chef, we were told it's just one gravy for both dishes. The sprouts were greys and mush, all the vegetables were over cooked. When we got to dessert, 4 people ordered cheesecake, when they tasted it they all said this is off, it wasn't just off it was rancid, we called the manager who took it away, came back and said the chef says it Bailys, all protested it was off, reluctantly they were given an alternative dessert.The cost for three courses (no mince pies or coffee included) was £21:50, we had to reminder the manager we had already paid £10:00 when we booked. Very disappointed with the whole experience.

After reserving my table, on arrival we were first moved in to the bar area, as someone else had just sat at our table. We were then moved back to our original table, with an apology, which was gratefully accepted. The staff were clearly extremely busy, and a mix up was certainly forgivable, given their circumstances. I was however quite shocked to see only one member of staff on the bar, and only one waitress to serve a very busy lunch time period. This, in turn led to quite a few errors, and ultimately the worst meal, and service that I have ever had here.My pint of coke was served in a dirty glass, which in turn made it as flat as water. My Mother also said that her pot of tea was luke warm, so not a great start.I ordered Ham, egg and hand cut chips, and my Mother ordered Jacket Potato, Cheese and Coleslaw. We also ordered our puddings in advance. On arrival, my Ham looked grey, and although smelling okay, was quite tasteless, and my chips were mostly raw. I sent my meal back, explaining the problems, and had no problem in waiting for a replacement. When my replacement arrived, the chips were still mostly raw, and it was evidently clear that they had just been thrown back in to the fryer, and flash fried again to be re presented to me. The only thing that was brought back fresh was the egg! My Mothers Jacket Potato was cooked, but not hot, which surprised me, as it had clearly been microwaved to melt the cheese. I told the waitress that my food had again come out raw, and that I wished to cancel our puddings and just leave. I was only charged for my Mothers meal, and the drinks, but sadly, that will be the last money this establishment will have from me. I left a tip, which I hope went directly to the waitress, as that poor girl was trying so very hard to carry a very much sinking ship, and taking all of the flack for pretty much nothing being good enough.

Stayed here whilst on business a good value no nonsense stay comfortable and clean and the food and service were good what more can you ask for.Would use again.

Smartly refurbished since the last time I was there, this proved an excellent choice for lunch. The service was efficient, polite and helpful. The food was freshly cooked, the plate just large enough to carry the absolutely excellent fish and chips. The chips were hand cut, and both these and the fish were cooked to delicious perfection. The portions were VERY generous, so don't expect to be playing squash straight afterwards!

Went for an evening meal with Friends. The meal was awful. Waited so long for it to be served, was on the cool side, one member sent hers back to be warmed up, they then returned it without her fork. One sent her pudding back, it was presented very badly. Long wait between courses and it wasn't even busy. Delivered puddings then had to go and get the spoons. Went a few years ago for Christmas dinner, wasn't impressed then and didn't return for a long time. Still not impressed. Don't think I will ever return

On this occasion i was staying at the Elephant and Castle as my wife had to go to Goa (India) on family business. I was given Room 101 for Three nights and what a lovely room it was i couldn't fault it at all the bed was better than the one i have at home and that is good ! The en suite bathroom was big and wonderfully clean the shower temperature was just how i liked it.Getting between the rooms and the riverside restaurant for breakfast is quite an adventure just follow the signs and you won't get lost !! The breakfast choices are good and for the main breakfast you have a two hot choices and a continental option. The view whilst you are eating breakfast is just wonderful with the River Severn just outside and the view of the opposite bankOn the Saturday evening both myself and the Elephant and Castle were having problems, mine were quickly resolved but the Elephant's cost them time - money and lost business due to a major power failure in the kitchen, My parents and i were due to have our "Christmas Dinner" in the restaurant but had to go instead to The Black boy further down Broad Street, and because my room was right where the electrical company needed to be to drill to find the cable i had a semi disturbed night but without any question at all i was not charged for the first night even though i would have paid as i knew this was not the hotel's fault. Louise (Ian the owner's daughter) could not have been more apologetic she is a great front of house manager. All the staff at the Elephant & Castle are extremely friendly and helpful, and when the other half returns we hope to be staying again in January 2017. Thanks for a great stay on this occasion !! - Car Parking is a little tight but arrive early and you will be okay.

I have stayed here on a number of occasions and this busy hotel in an excellent location for those staying in Newtown as very central and in a scenic spot by the river.The rooms are generally clean and tidy with excellent bathrooms, you can upgrade to riverside rooms which are lovely but expensive. The bothy rooms are very basic with no wifi and no sound insulation and to be avoided unless on a tight budget.The breakfasts is the best meal with an option for continental and a packed lunch, cooked breakfast is also good.Parking is a little haphazard as the car park is unmarked and once the round table get in youre knackered!!Evening meals are atrocious . found one i liked after a few attempts,a mushroom risotto only to have it made with no mushrooms - There is talk of a new chef??Service is ok staff are generally helpful ,young and quite inexperienced. They have messed up my bookings previously ,so i had to move mid stay to the Bothy rooms which are best avoided unless you enjoy listening to the nocturnal noises of a travelling truck driver next door. No apology given even after they mislaid my bags.This could be a really good hotel if they sorted out the dining standards

I recently went to this hotel for a meal with some old school friends, there were 4 of us in total..I started off badly when the bar staff couldn't find the menus, then we waited ages for our orders to be taken.2 of the 4 meals were sent back.We were not impressed at all, I certainly wouldn't consider returning.The only plus point to the whole visit was the poor waitress, she was very apologetic and did everything she could to help sort things out, I'm sure her name was Freya..Well done to her... Not much to say about the others.. Sorry.

We went in for Sunday lunch as it is very near the house we are staying in and looked decent on review sites. When I walked in it all looked very modern and a little too like a hotel and I thought "I won't get a decent pint in here", Wrong! I had a superb pint of local pale ale. The food was very good and a reasonable price based on how many courses you have. The meat was plentiful and the veg cooked very nicely and were fresh. The lady in charge was very helpful and good with the kids, and although the other staff were teenagers they were all good and helpful. My only slight improvement would be the children's offering. The main meal was great and excellent value if you have older children. Mine are 7 and 10 year old girls so starters and sweets at adult prices is too much. If there were half price versions of the starters and sweets this would be great, even just a cheaper ice cream offering for desert. I will be back later this week, even if just fr a beer!

A very modern bar! but quick friendly service, Great selection of bears, nice furnishings and very clean! Came back 2 days later for dinner( for 5) Great service! great food, great time, and great value.Came back again for dinner 2 days later dinner( for 7) even better service,food and value!! We all said we would have come back again.

Love this pub, great views of the River Severn and decent walks around the town. Pub has recently been upgraded but it's not reflected in the price. Can't wait to visit again.

Visited here recently with business clients. Had the haddock fish cake to start with poached egg. Fish cake really good but poached egg hard - not my favourite.For main course I had steak. The chips were brilliant as were the onion rings. The steak was only ok. My colleague had fish and chips for main course which looked beautiful and he said it tasted fabulous.Would definitely go back

Each time we visit Newtown we head here for lunch and are never disappointed. Just been there today and had an excellent lunch. Staff are friendly and service excellent. Food freshly cooked [not "fast food" from a microwave!] Generous portions at very good prices. Highly recommended.

We booked in advance for lunch & afternoon table for a girls get together. Afternoon tea is no longer available so it was different paninis, salads & chips all round with drinks. Whole afternoon gossiping in very comfy surroundings for £10 a head including tip.

Arrived as planned and got met with a smiling face. The staff was really helpful I couldn't ask for more. The hotel roomWas very clean and tidy and did the job. The breakfast was ok but a little cold. The breakfast took ages to come and arrive in a lift type shaft. However there was a great view from the eating area to the river.

Had the blt which was very tasty picky friend had the steak which he throughly enjoyed and was cooked the way he liked it.staff were very friendly cant fault . elephant has recently a revamp which is lovely clean and modern and enough room to cater for large parties

Stopped in for lunch! Gorgeous interior and food was excellent and well priced! Waited a little while on food considering not very busy but would highly recommend!

Visited on a Saturday, with full bookings. Service was initially ok, but got progressively worse throughout the evening. Food did the same, with starters being the best course. Main course tagine was very dry and very average in flavour. Service was so slow at the end that we skipped the sweet course.

I am a seasoned traveller but have to rate my room at The Elephant and Castle as the worst ever. Both myself and friends were attracted to the Hotel by the wonderful pictures of the River Severn running past and the description of the Riverside Suites. Although we booked well in advance we were not aware that we were allocated rooms in the old part of the hotel, opposite a night club and late night bar. These are NOT fit for occupation when the club and bar are open and we were not warned that there was a problem. People using the facilities opposite seemed to spend much of their time in the road, shouting, swearing and driving up and down. Clearly public order offences were being committed and whilst there was a police presence no attempt was made by them or the club's security staff to control the situation which I understand was typical of a week-end night. The noise finally stopped at around 4 am. Sadly, this experience has now changed my view of Newtown as the authorities clearly have no control over the town centre. I would also add that there were two single beds in my room and the mattress on one was very badly stained. There was no mattress saver fitted so the filthy condition of the bed could be seen by the house-keeping staff every time the sheets were changed.

Stayed here for one night - we were upgraded to room in new part of hotel. My partner has stayed here before and said the upgraded room was worth it. The receptionist who was on when we arrived, at the end of our evening meal and in the morning when we left was fantastic - cheerful, helpful and a really good advocate for the hotel. The breakfast, although basic was superb (of 3 hotels in 3 days definitely the best breakfast). We did have an even8ng meal - the food waa lovely but the service hit and miss - a number of youngbinexperienced staff were in duty, they were very friendly and helpful but needed guidance. All in all a pleasant experience and ine which I hope we can repeat in tge not too distant future.

I stayed several times recently with some work colleagues, like most things in life you get what you pay for. Main hotel rooms are very nice, but the ones to the front can be a bit noisy. The river view ones are the best and you will not find fault unless you are the type of person who likes looking for things to moan about. Bed is first rate . They also have some rooms in a separate block called the Bothy rooms , these are not refurbished but clean comfortable and very reasonably priced . These rooms I think are better than the road facing rooms as they are quiet and a bit cooler.Breakfast is good , as is the food in the restaurant , having tried most eating places in Newton I would rate this as the best. Oh and it will not break the bank at 12-15 pounds for a main.

Stayed here for one night and although it had taken us two hours to drive here seriously thought about turning around and going straight home. Very unwelcoming at reception on check in, area tired, needing upgrade and for someone to water the thirsty plants. Got to our twin room and nearly passed out with the heat. Rang reception who then organised another room for us which was a little cooler. All of this took ages. Had dinner in the bar. Starter of fishcake with poached egg and hollandaise was average. Egg yolk hard and hollandaise was from a jar and served cold. However, it was edible. Main courses arrived, my sister had ordered beer battered haddock and chips. I commented on how well cooked it looked to the waitress i.e. Batter was burnt! No response. Batter was inedible, fish inside shrivelled up and dry. Chips were a disgrace, it was clear that the oil in the fryer had not been changed in months! My dish of griddled chicken with a risotto of chorizo and tomato was gross. It was a congealed mess in the bowl and frankly looked as though it had been thrown up. It had a thick skin formed on it and looked like custard! Sent it back and they returned with a fresh one, frankly inedible . In the end ordered the cheese board as I was starving . That was very nice and presented nicely also, however there is not much you can mess up by putting some cheese, fruit and biscuits on a plate. Drinks from the bar were fine and there was a nice choice of wine. When we complained about the food it was dealt with appropriately by the staff to their credit. The place appears to be run by teenagers front of house and they cannot be held responsible for the quality of the cooking. Room was basic but clean but no hot water from the shower this morning. Pillows were dreadful. Breakfast was described as cooked to order but came in less than ten minutes, sausages need at least twenty minutes to cook and it was obvious that stuff had been precooked and sat under lights or zapped in a microwave. Will not visit again.

The food and service were good but the tables were a bit close together - I had to climb round a high chair to get to the bar - which meant that you heard every word from the neighbouring tables. If you are trying to have a pleasant meal and conversation with your partner such disturbances are not welcome.

Great rambling place! It's a real maze but adds to the feel. Our welcome was a let-down and I felt I was an inconvenience, but I think this was more inexperience than rude and he seemed a nice enough lad.Evening food in the pub/restaurant was excellent. Staff I talked to were all in their early 20's - they lacked some experience but were friendly enough once we chatted. I had a small room, but my colleagues got lovely large ones so worth asking if its important; having said that my room was perfectly adequate for the one night stay and had a lovely large corner bath. Suites have a view of the river - which I got in the morning for Breakfast, which again was excellent!All in all, a great little place to stay in a beautiful little town and I'd stay again

Had an excellent meal here 2 weeks ago with a friend, great choice on the menu and a lovely place to eat, staff were lovely! will definitely be returning soon

We popped in for lunch but it was fully booked, which was disappointing as have eaten here before. Next time we will book! The food normally is excellent.

Had an amazing Sunday lunch yesterday. There was plenty of lamb on the plate which was cooked to perfection! There were plenty of vegetables. .. even a Yorkshire and the gravy was delicious! We will be returning... just yummy!

This was my second stay in the hotel. I highly recommend paying a little more for the theme named rooms - they afford amazing views over the river Severn. They are worth the extra money and this is the main reason for staying here.I had dinner in the bar and the staff were really friendly and there was a good range of pub grub to choose from. The bed was comfortable and the wifi was okay - a bit intermittent at times but I did manage to watch some Netflix. My only complaint (and it is minor) is about breakfast - I was rushed to make my choice as soon as I arrived in the breakfast area and it doesn't offer waitress service which I would expect for a hotel charging £100+ per night. Service could be a little better in the breakfast room.

Very nice hotel with a few drawbacks. No disrespect to the hotel, it is a proper maze inside lots of stairs to manoeuvre. The room we had was situated at the front of the hotel overlooking the cinema / night club. Not much sleep that night. Bed and services and staff were very efficiant and polite. Breakfast was amazing

This is a lovely Hotel, set by the river.The rooms are generous in size and very comfortable.Perfect for business or pleasure, lovely bar.

Visited for Easter Sunday dinner and was not disappointed! Plenty of food and very tasty. I recommend the roast chicken breast with mushroom sauce. The service was excellent too. Will definitely return

Me and my wife took our mothers here for mothering Sunday, As normal the staff was warm, welcoming and friendly.The food was a 3 course meal with 4 different kind of food to chose from on the mains and starts and pudding was choice of 3.The food was once again well worth what we paid for, Can not fault it one bit .I would highly recommend it to anyone

Always come here on a Friday morning to have coffee with family, always a lovely experience. Warm and cosy in room with sofa, family friendly :)

Vain found in my chicken. Was rubbery too and didn't knock it off our bill. I didn't eat my meal because of how put off I was by discovering the vain. The waitress said it was "a common problem"- instead of removing it from the menu.Disappointing. My boyfriend had steak which was tasteless. Wouldn't recommend. Took over 30 minutes for my Kiev to cook too. Young girl (15?) working looked like she had no clue what she was doing too.

Sunday lunch ,we had booked but it certainly wasn't busy, only one more table with people eating in the dining room .When our meal eventually arrived it was on cold plates and was certainly not hot and the veg arrived about 5 mins later with an excuse sorry you had to wait. I had the beef which I left as it was that tough I couldn't cut it and my hubby had chicken which again was barely warm and very dry. The size of the sweets were miniscule but edible . Not worth the 30 mins drive we had to arrive at this pub/restaurant.

Nice, clean, bright, modern decor. Visited on a weekday lunchtime. Pleasant barman asked us to take a seat (anywhere, as the tables were ALL empty). Brought our drinks and menus - (quite a limited choice if you want just a reasonably priced bar meal). We ordered a fish and hand-cut chips and a chicken curry. It took at least half an hour for the food to arrive. When it did the curry portion was meagre and the chips were brown and greasy. Total cost of said meals and three drinks (pints) was over £25.00! The only reason we visited this pub was because Wetherspoons next door was fully occupied by people enjoying their value for money menu and drinks. We won't be dining in the Elephant and Castle again unless they change things to encourage us away from The Black Boy. Similar cost of said meals there, with two drinks yesterday was £12.99 and the chips were great!!