The Clock Works in Powys

We've been coming here for a long time, and value the friendly family atmosphere, but a few days ago I was served a hunters chicken..... straight from the fridge! No exaggeration, the chicken piece was stone cold. I'm worried about how this could happen and can't risk my family getting sick from under-cooked food. I may try you again in a few months, but in the meantime we're using the Pen y cai inn.

Credit where due , as returned customers here after a absence, it is once again a pleasure to say that the meal all 4 of us had this evening was incredible. thank you for a pleasurable experience.

Place was nice and cosy. Friendly staff and a lovely atmosphere. The ultimate chicken burger was very tasty. Will definitely be back

My family and i were served in a very poite and in a friendly manner the food came out warm and delicious will be coming again

Friendly customer service! Made to feel comfortable and they were happy to help ! Food was good ! Had the cowboy burger ! BBQ sauce and bacon what more do you want ! Will definitely be coming back ! Thank you for a welcoming visit

Amazing food and great service the best place in Ystradgynlais!

We were served by a lovely lady called Poppy. She was very polite and helpful making sure we had no allergies or any special dietary needs. The food arrived quickly and was fresh and hot. Well presented. Poppy came back to make sure there was nothing else we needed. Thoroughly enjoyed and will definitely return

Menu choice is extensive and caters for all, food was lovely and staff were so friendly and helpful. Would definately recommend and will be returning very soon 😀

Online it says kitchen is closed at 9pm when i went to place an order at 8:30pm they said it was closed.

Great except for a dog in the restaurant

We tried to book online but received only automated response not confirmation but were still found a table. Food to a much better standard than last time I visited. And bonus of listening to live music

The clockworks is one of the only places locally where there is a children's play area. This is so useful for us. This means we can enjoy a good family meal and the children can be entertained without having to resort to screens. There are not many places locally that have this facility.

Great pub so much better since new management has taken over. Food was lovely good portion sizes friendly atmosphere and lovely staff.

Good food, good value, dog friendly local

Had a fabulous meal last night. Everything was cooked to perfection. Staff were polite and chatty. It's definitely better with the new manager. Family friendly again.

Excellent experience at the clock works, staff were good, food was tasty and arrived in a decent time! My step dad has a lot of allergies and the staff were super accommodating making it an easy visit for us :)

Stopped here for lunch, the staff were great, the food was nice and at an affordable price.

Was not a good experience 3 of us and put on a table for 2 seat placed in a this wall way getting hit by everyone going past no room on table for food and drinks took 15 mins to find someone to find out where our table was then squished in took 15 mins to order food as took 2 bar staff to make 2 coffees for customer before me food not on menu food was OK but the garlic bread was raw we didn't want to stay as it was not comfortable at all only good thing was bluey for my grandson

Staff are amazing and helpful, highly recommend

Food is amazing. really enjoyed good atmosphere. kids enjoyed ther food nice outdoor area for kids to play 5 star for me and the family 🤗

There food is is brilliant. The entertainment today in the clockworks was absolutely amazing and the kids really enjoyed it

We tried for the 1st time this evening. The pub decor is fab and the staff are lovely. They all seemed a little stressed and overwhelmed though? Not sure if they were short staffed or not? The food was lovely but for the price the portion sizes was small. Only a few chips and my partner paid £12 for a mix grill no peas as a side and about 10 chips. My daughter had a kids meal and I'm not joking when I say there was about 10 baked beans as her side. I went to order desserts to find they didn't have the cheesecake I wanted and they wouldn't do the calzone dessert as the pizza oven isn't on on Sundays!?.... Overall I would go again but I wouldnt pay full price again for main meals or go on a Sunday! Id probably go when they have a cheap deal on the mains as portion sizes don't Warrent paying full price. Can't fault the staff though dispite being rushed off there feet they were really friendly.

We have visited the clock works many times but we feel the last coupe of time was exceptional for and staff was different ones and went abound and behond

The Clockworks had a good amount of parking. The pub was clean and bright. All the tables were clean and had menus. It was easy to order both on the qr code and in person. The food was delicious and better than either of us expected. The staff were friendly and professional. The toilets were clean and well stocked. Over all a lovely pub, we will be back.

Family of 5, booked in advance. Friendly staff, our waitress was amazing! Gemma was friendly, looked after all of us and went the extra mile for our children. Food was delicious, wine was great and the children loved the colouring in sets and play area. Highly recommended

5pm was a good choice as it was not packed

Kind and helpful staff will return and I will request that my friend's do go and enjoy a evening here

Clockworks is Ystradgynlais’ most accessible restaurant, built on the site of the Old ‘TikTok’ Cloxk factory, now home to Tesco. Across the road the red brick volunteer centre framed against a breathtaking panoramic crag of Hiraeth. Sophie joined me for elevenses, we coffeed and talked of the stars. I went for the Bangers &mash, she feeling emotive opted for fishcakes a tatŵs smashio Da iawn. She said. Bendegedeg. I smiled a three eyed wink. We returned. Our Time Machine works. Cariad!

Waited 40 minutes for drinks, after food had been served, no apology. Portion size was small, drinks unimpressive when they finally arrived. Will not be returning

Waited half an hour for our drinks , when they finally turned up no apology whatsoever . Would not recommend

Had an amazing experience here! Took the kids and I’ll say!! They were full and tired! Banging for your buck! Kids were full! So was I! Only cost me £30! 11/10 for the pizzas! Thank you to the boys with mullets that made my day!

Our server Ian greeted us well and food was outstanding, Ian made good conversation and made me and my partner feel very comfortable.

Me and the partner popped over after visiting family! We had the starters a share meals. I MUST know how to make the nacho sharer! Incredible. The pint was also very much needed! Thank you 🙏 the staff were so helpful and patient for an indecisive gal like me! ❤️

The experience of this pub was one of the best places I have ate at.The food was incredible the burger tastes amazing. I 100% recommend.

Luke warm food better off going to wetherspoons at least it's hot

Luke warm food, half of menu not on menu,staff warm and friendly, poor portions, all food different temperature, price not worth it, booking again lol 😆

It was my partner's birthday so we went for our evening meal. Being the festive season, we chose the festive menu. I ordered the burger and sticky toffee pudding and my partner ordered the turkey roast and lemon tart. My dinner was really nice, but my partner's... Her turkey looked like it had dried and been microwaved and tasted of metal/plastic and was drier than turkey should ever be. I know they say that turkey is often dry, but this was like leather and it had curled, much like dry leather does. The mashed potatoes were instant mash, and completely unseasoned and honestly, unpalatable. The roast potatoes where still white and even drier than the turkey. Most of the veg was over cooked and again unpalatable. All things considered, the turkey dinner was appalling! She left at least 70% after managing to fight her way through to find something that was worth eating, then gave up. The manager wisely gave us a discount on the cost of the meal, and at least her dessert was ok. It wasn't a good way to start our evening's celebrations with my meal being quite good and her's being inedible. To be honest, I think it could have been a microwave dinner that was opened a day or two ago, heated, not wanted and then reheated again for my partner. Whether it was or not, it was awful and we have experienced far better from there in the past. If not for that, we wouldn't ever go back.

Staff and management went above and beyond today ( Christmas day ) The 3 course set menu for Christmas dinner was so good, I almost felt ashamed to empty my cockney guts when I got home, just wanted to savour the flavour

57 quid for 4 people (including drinks ) We had: tika, gammon, fish and chips and a mixed grill

Food was OK at best. Very small portions and way over priced. I'm sorry to say that we won't be returning to eat or drink at the clock house again as the food let down what should have been a birthday celebration. If friends ask for my opinion about the clock house my honest answer would be, if you like paying over the odds for standard food then its the pub for you, if not then avoid

Absolutely lovely place and the staff are always friendly and helpful too and the toilets are always clean as well! Nice family Atmosphere a d also fab for parties 🎉

We visited this restaurant for a 10-year-old’s birthday with a party of nine and were thoroughly disappointed. Despite the restaurant being relatively quiet, it took over 50 minutes for our food to arrive. To make matters worse, we were told an item had run out, yet other tables that arrived after us were served it. When the food eventually arrived, it was dreadful. The chips were still frozen in places, dishes that should have been grilled looked anaemic, and one meal was missing an item entirely. The overall quality was extremely poor. The only saving grace was the garlic dough balls, but even they weren’t enough to salvage the experience. I sensed the staff realised it was poor but were still willing to serve it. I realise this must be a kitchen issue but management should not be allowing such an experience. The waiter offered a free drink/dessert to the person missing their item but by then it was already too late. We just wanted to leave. It's been a long time since I've seen so much food left on a table, and we all had different meals so that speaks volumes. Very poor all round – I won’t be returning.

The service we received was second to none. As friends we get together for a Christmas meal every year and the staff made it really special! Tracey Stead, John, Lucy and Jasmin could not do enough to make sure that our get together was fantastic. Although I don’t think Tracey was not even working, she went out of her way to look after us. Thank you all - really do appreciate the afternoon you have given us!

Our waitress jasmine was so helpful and went out of her way!! Food was good. Good atmosphere. Thank you xxxxxxxxxxxxxxx

Unfortunately, I've never had a good experience here since it opened. The front of house staff have always been very pleasant and appoliglic, I guess they get plenty of practice. The problem is definitely management or total lack of. It's just such a disappointment. Lack of pride.

Shout out to Jasmine and Tracey who served us tonight, I had the meat lovers pizza with added chicken and jalapeños and banoffee tart for dessert, Pizza was cooked to perfection and the banoffee tart was that nice I had to have 2, Great way to relax after a busy weekend on call. Thanks guys 😀 xXx

ordered three meals and three drinks, they gave me 2 drinks at the bar but took an hour for the tea to come. Food was nice but took more than an hour to arrive. Ordered a leek and tomato soup and they gave me a tomato soup. Food was nice but not worth the wait

Attended a party, nice buffet and occasion with friends.

It is so nice to go back to the Clockworks in Ystradgynlais, this has always been a regular place to eat for me and my family but it changed hands approximately a year ago and it was awful so we stopped going there. We are pleased to have it back and the food was beautiful.

Was and still is a lovely place to go for food and drinks if you want to also the food did take a little while to come out but it was worth the wait absolutely loved the food.

Came for food and drinks and would like to thank Lucy for all of her recommendations that she gave during my time there

Although they have limited staff I 've thoroughly enjoyed the experience 10 out of 10 was welcomed by Lucy she was very kind and the atmosphere in here is so much better. Because I have limited mobility lucy helped me by bringing me everything I needed with a smile will definitely going back

Went here to celebrate passing my course and it was excellent the food was magnificent I had this chicken burger which I really enjoyed my server was absolutely amazing she was very polite and respectful her name was Lucy she was very professional and was there for anything we needed.

Very friendly good food will return

Went here the other day and really enjoyed my meal the pizza was outstanding and was served by Lucy who was very helpful and polite

This is the best place I’ve been very friendly staff food was delicious I would come here again Lucy the front of house worker made me have a lovely day can’t wait to go again

Tracey was lovely & the food was fabulous, 10/10 recommend

Wend for drinks and a bite with friends food was good jasmine couldn’t help more with drinks and recommendations on cocktails. I did have to get my ID dropped down as I forgot it but had a mocktail while I waited

What wonderful service staff extremely friendly especially Lucy

The staff are absolute stars. Very kind, helpful, and welcoming. No fault there. However, the food is hit n' miss. We only come because it's convenient and nice but the food is like a game of roulette. I ordered the "Meat Lovers " pizza, and I gotta say there's not a whole lot of meat or love. Compare this pizza to the other shown in the photos it's night and day. £13 for this? I can get handmade for less just down the road. Refunded and sat there and nimble on my partner burger, which I'll say was good.

Had a fab evening with my husband last night , one of the staff I believe was called Tracy was very helpful and very welcoming , overall we had a great meal and experience at this pub 🤗

Visited with work and had a lovely meal ambience was nice and Tracey very helpful and friendly

Tracey was very friendly and it felt like we had known her for years! :)

Had a lovely time out with friends at the clock works ,the young girl with beautiful hair was so pleasant and helpful her name was Lucy and she absolutely lovely,great service thank you guys

Food was absolutely disgusting cold and hard, would not recommend it to anyone. Just to clarify it was a beef Sunday dinner 🤢

Came here for Sunday dinner myself and my friend as we couldn’t get in anywhere else! The dinner was cold and tasteless, seems like it was chucked together and all frozen food! I will never eat here again and I advise others to eat elsewhere

First visit to clock works really enjoyed the food was lovely members of staff very polite and helpful especially Lucy lovely girl

Enjoyed my visit Enjoyed the food staff very helpful especially Lucy

Service was fantastic and very fast. All staff were friendly. Especially Ian who was welcoming and very attentive. Great experience all round

Wonderful staff! Dog and child friendly, great local! Tracey is our favourite waitress, always so helpful and accommodating!

Another lovely visit for dinner tonight. Food was lovely and the service was as always outstanding. Our waitress Tracey couldn't do enough. Looking forward to our next visit. Only one negative, get rid of the bandit, it ruins the atmosphere.

Nice warm place for a drink, lovely staff, Tracey always makes us feel really welcomed and is a lovely bar staff member. Good selection of beers, Cider and shorts 😊

Brilliant place to bring the kids. Sat near the playground, little ones had a blast! Thanks Tracey!

Phoebe was amazing, so helpful 😍 we will definitely return

Really great service and a friendly atmosphere, food was great!

We come to baby group and emily is really welcoming

Came to the clockworks pub, with a person I support. We we greeted by a lovely bar staff called Emily. Emily was very polite, and professional, giving us a very warm welcome

DO NOT WASTE YOUR MONEY HERE ! There was hair on my food . I asked for the ‘mega mixed grill ‘ to be well done everything was under done , it was vile wouldn’t recommend eating here

Kyle the assistant manager clockworks refuses to refund a whole meal when the supervisor said they would refund because the steak x 2 was very rare/more well done now they said the replacement of chicken is good enough & not the refund the chef/assistant manager agreed the steak was medium rare, not at one point the chef or assistant manager came to ask if we would want the steak more rare the General Paul wouldn't have done this I am raising a complaint to head office I will not eat here again even with 25% discount absolutely shocked by the poor experience/service 😱😱😱😱😱😱

Run out off food on menu. Forgot ordered drinks.. slow service.. pricey drinks

Gammon a bit tough and the beer is overpriced but overall an enjoyable meal

Absolutely what you'd expect. Seats that are uncomfortable after an hour so you eat up and get out, affordable okay pub grub and the usual brands behind the bar. This could be anywhere.

Was one of our favourite places to visit for a meal & drink. New owners who have dropped standards. Food ordered came out wrong had to order at the bar changed to no table service. Drinks ordered were forgotten had to go to bar to ask where they were. This is the 2nd time we have visited since new owners definitely won’t be going again.

Great service and friendly staff!

Fantastic night, service was exceptional, as was the food. I hung around for the rest of the night and have no complaints, would highly recommend.

Great service, lovely food all served quickly and good quality. Came as a large family party and they accommodated us brilliantly.

Celebrated our parents Diamond Anniversary here with the family. Excellent service and the food was very good. Friendly helpful staff. Thank you 👍

Great service, lovely food. Suited our family party of 15 well for a celebratory dinner.

We used to come here all the time, real regulars but avoided it like the plague after it turned rough and chaotic. We heard that the management and those accompanying them have finally (thankfully!!) left so we gave it another try today. We are so happy to say good old Clock Works is back to how it used to be! Friendly staff, relaxed atmosphere, delicious food. It’s so nice to see it back to how it was, especially the professional, friendly staff. We will become regulars again for sure.

Staff are very pleasant if you like ping ping food

I havent been here for over a year after a bad experience. I decided to take my 2 grandchildren after school yesterday,as heard new management have taken over. I was so impressed, it was lovely and warm, staff were so friendly & food was delicious. Will definitely be back.

As usual good food and great service.

Mixed experience walking in it wasn't busy for a Sunday afternoon. staff was polite and friendly, and we soon found a seat. x2 starters x2 Sunday dinners. Prawn cocktail We didn't wait long and the starters appeared in a 1980s style glass. there was a prawn for every pound I paid for the meal. but it tasted nice and the butter supplied with the bread was delicious. my partner hadn't finished her starter and the main meals appeared to my amazment. I'm 51 and never seen that before and worked in the industry for year. so forgive my horror when I seen this. the waiter apologies but just plopped the plates on the table and vanished as quick as my prawns. there was also a young waiter who was most helpful, only young possibley still at school. my first impression of my Sunday roast wasn't the best. the massive Yorkshire puddings were softer than the creamy mash and the stuffing was has hard as a golf ball and probebley better suited to teeing off. but the meat was nice. a mix of turkey and beef. so someone could obviously cool in the kitchen. just wish there application of putting it all together was as good as the way they could the meats. nice mash and sweet cabbage. it was not bad at all if you like alot of gravy. I mean alot of gravy. lol finishing it off with the sherry truffle cheese cake. I know most of the puddings are all bought in, but this was delicious. and absolute winner. I don't know if or when the last time I ever ate 3 courses. but this cheesecake was certainly a highlight. they said it was under new management, and this place could be a winner and money maker with some small tweaks.Bar staff are friendly and polite but could be shown how to pour drinks properly and as for the kitchen. give that chef the money he deserves and he might actual put out the meals that he can obviously cook. waiting staff. well communications needed there. that was I big NoNo that. is suppose kitchen was to blame just as much. but never had a starter and main meal on the table at the same time unless asked for. I have been as honest as possible. cost about £65 all in. 3star avrage. could easily be more but I could easily have given less lol

Excellent place for a lovely evening and meal. Service was 100%

Fantastic food, staff and food. Would recommend 100%

This place has really changed its self around. I couldn’t be happier with the service me and my family received all the staff were pleased think the lady’s name Jasmin wood highly recommend

Had a couple of meals here some months ago and to say I wasn't impressed is an understatement, however I went for food there today as I heard its under new management and what a difference. The food was lovely the service was also very good. Will definately return again

Bar staff were very friendly. We were welcomed on entry and shown to our seats. Food and drinks were easy to order and the food was amazing!! Will definitely be visiting again very soon!!

The waitress Emily went over and above to ensure our experience was an enjoyable one the food was of a good standard an overall enjoyable visit

Fantastic club sandwich and the service from Emily was amazing well done clockworks