The Park Cafe in Aberdeen City

Very disappointed, they serve moldy. When i make a complain about this they want to give me a free coffee 😡😡😡😡

We recently attended 80 th birthday for my mum. Not really satisfied with variety of food and the one and only member of staff was great but we feel that more staff should have been present. Access of people in wheelchairs etc could also be improved upon. Compared to previous visits this visit was underwhelming I am afraid to say.

Beautiful case and function rooms. Amazing food. Sausage rolls are highly recommended! Very friendly and attentive staff.

Nice cappuccino and a couple of cakes. Seating outside while the sunshine lasted.

Stopped here for lunch and ice cream with the kids. Food was tasty although took two attempts to get the order right due to missing items. Wasn’t the cheapest but then you’re paying for the convenience of eating in the park which I don’t mind. Then queued with the kids for ice cream only to find we were in the wrong queue. You have to queue to pay, and then queue to get your items. You do not get a receipt or proof of purchase which I would insist on in the future. When we arrived to pick up our ice creams after 30 minutes we were told we only paid for 3 of the 4 items and had to pay for a fourth. I reluctantly paid but wish I’d asked for a receipt as on checking my account later I confirmed I had paid for 4. I wouldn’t say avoid but don’t expect any spectacular service and do always keep receipts so you can prove you have paid for items missing!

Phenomenal visit. Today was super busy as it is the first weekend since the new playground has gone in. The queue was out the door but was at the front within 10 minutes. We ordered for four people and everything was available, the prices were reasonable and we expected a good thirty minute wait for the food. Not even 5 minutes later everything was served, it was delicious and the temperature was perfect.

Small place that appears to be very popular. The menu was okay, standard little café stuff but the prices were too much for what they offer. Sweet Chilli toasty was two chunks of battered chicken in soggy bread. The sides was the saddest looking coleslaw I think I've ever seen. Lemon cake was not very lemony and tasted like nothing but icing sugar. The atmosphere is awful. People have forgotten how to talk quietly it seems. Their loud voices echoed through the entire place. Everything seems a bit cheap. For example, the chairs are small, plastic and tacky. I was scared to lean back on it being a big bloke. Can no one purchase decent furniture anymore? Honestly, if they dropped the prices a bit. It wouldn't be so bad but I've had better for less.

We can't thank Pat and the team enough for everything on our wedding day - lots of our guests commented on how great the ceremony was - and that was all down to Pat and the team - who were exceptional We felt so at ease with all the arrangements for the ceremony. The BBQ food was excellent, the venue looked beautiful and the ambience was the perfect relaxed atmosphere we wanted for our day. Nothing was too much trouble and we appreciated all the small extra touches which were organised. We are so grateful for all the wonderful memories they helped us to create Thanks for being a part of, and making our special day so extra special

The broccoli and asparagus soup was incredible. Great portion size and the coffee is well made

There was this manager today at the outdoor cafe yelling at her staff for getting the ice cream flavours the wrong way around. So rude for such a little mistake, it was such a lovely day and she kinda just ruined the vibe. Staff were amazing though I felt really bad for them💗

Was in the upstairs private room after a service at the crematorium. My first time and it will not be the last. Quality simply everywhere - decor, food was fantastic, best mini sausage rolls I have ever tasted,fantastically flaky pastry and a beautifully seasoned filling. I thoroughly recommend this gem truly a pearl... Though with no bus service any more, it is, like the park it seems accessible only by car, bike or walking. That this recreational asset is so difficult to reach is an utter disgrace and the City Council should hang its head in shame. That said well worth the struggle to get to Hazelhead to enjoy.

Never been in before. It was quite busy. Soup was cold, waitress not pleased when told. Staff not very friendly.

Nice little cafe in Hazelhead park. Not sure about the food, my friend and I only stop for a coffee after a long walk. Its very busy and seems to be very popular.

They do a fantastic sausage roll very flavoursome staff are immensely friendly and polite. They do have deals to fit with every food intolerance. I was very impressed

Lovely bowl of soup today 😋 and an amazing display of cakes, doughnuts and muffins. Great coffee, Lovely staff 😊 looking forward to warmer weather as great sitting outside area as well. 🌸☀️

Good food..maybe best to avoid school dinner time..but pupils excellent manners so no problem

Music is good BUT could be lower in volume, sometimes it's difficult to have a conversation especially when as US come in a group between 4-6 peoples

went here with my friends for lunch, short cue, lovely staff and great food!! overall amazing!!

10 out of 10 for everything. A little know fact about this cafe and the one in the Duthie Park is that you can order afternoon teas to be delivered tae yer hoose! My parents are in their 80s and for several years now, when we organise various family events, we order from the Hazlehead/Duthie park cafe and the food is always *chefs kiss*. My parents had 15 family members descend on the house today short notice so Mum put a phone call in to see if they could help cater, and they took on the order with only a few hours notice. What a treat! Thank YOU so much for making entertaining a seamless affair for my family. We really appreciate it.

Lovely setting, excellent food, excellent service, good value for money. Avocado & sun dried tomato on toast and breakfast roll hit the spot after our 6km walk

For the second year in a row we have had a wonderful afternoon tea, provided for collection, to celebrate my dad's birthday. Fantastic quality of food and service! We’ll probably be back in touch again next year!

Went for tea after mums funeral service. Sandwiches & sausage rolls were delicious as was the shortbread Excellent table service served by lovely staff.

Can’t rate the food as we were there for a wake after a funeral, same for the atmosphere, but service was very good

It's not dog friendly. We used to always take our quiet girl in but last time we were told non too politely that it never was dog friendly and we'd have to take her outside. As it was chucking it down, we went elsewhere.

It was a funeral wake and it felt a real celebration of the life of a dear friend. The staff were very good.

Very pleasant , clean and bright decor - all festively decorated for Christmas. Delicious 😋 selection of cakes, biscuits & snacks. A Black Forest muffin 🧁 , shortie biscuit, coffee ☕️ & pot of tea 🫖 was a fairly reasonable £12. Only downside was that because it was busy - having interior low ceilings , the resultant noise made it quite difficult for conversation, so had to repeat ourselves a lot. ( All the quieter corners were already taken .)

All good tasty but i asked for onions and they serve me un cooked onions...wtf dont understand why, just lazy if i knew this will happen i would not order with onions lady doesnt know what is going on in the kitchen :) all girls are young what u can expect from them ..

Was very busy so just got drinks to go. Nice to see it busy ofc. Staff did not seem very friendly , maybe a bit stressed but there was plenty o them. As a take out coffee goes it was fine

Delicious coffee and tasty breakfast rolls! We've had friends visit the area recently and a popped over to Hazlehead Park for a lazy breakfast/ coffees. The Park Cafe is also a convenient place to pop in for a takeaway coffee when out exploring Hazlehead Park - keep up the good work!

This is not somewhere to go if you want a pleasant, relaxed atmosphere. The tables are very crowded together with little space to manoeuvre and this is made worse by the number of massive buggies wheeled in by parents with little thought for those already at tables. While the owners can’t be held responsible for the behaviour and attitude of other customers they could provide an outside space for buggies to be left and ask that they are left. At a busy lunchtime there was only one person serving which might have explained her brusque manner. The tea we ordered was ok, but very small teapots and cups so not great value for money. Scones and pastries were nice with good portions of jam and butter. Unfortunately I wouldn’t recommend unless you enjoy screaming children.

I held a baby shower for my sister at The Park Cafe and it was a wonderful day. The whole booking process was seamless, the room was amazing and the staff couldn't have been more helpful. Everyone commented on how delicious the food was. (we had the afternoon tea) There was plenty of it and all the guests were given a little takeaway box at the end too. I wouldn't hesitate to recommend your venue to others or use you again in the future.

Very good service and food, small cafe so noisy but plenty of seats outside.

The place is in a beautiful setting the staff were lovely but we had a mix of sandwiches. There were a couple of people who were vegetarians and they were not too sure which sandwich they could eat. The ordered lentil soup was very cool.

Too many tables and chairs in a confined space. Wrong orders brought to table.

Coming in with my friends, we saw a group of workers just standing next to the wall, I assume supporting the walls from collapsing. Talking with the only girl who was actually working on the front house, moping the floor. Young Waiters still prefered to emulate work while table were filthy, with obvious and visible left-overs on the tables. Had to wait for a while to get served, despite absence of the que up to the till, and its is worth mentioning it was 4pm, close to their closing time but still - not closed. If I would bring my family or a date to this place, I'd bring so much shame upon myself, that I chosed that place.

I recently had my 60th birthday party here. To be fair, this review is a little biased as I have been to celebration parties at the Park Cafe before. When it came to choosing a venue there was really only one we looked at! Moving on, I would like to thank Pat, Donna and Scott who looked after us on the night and did a great job making sure everything ran smoothly. All the visitors from the far reaches of Cornwall, Kent and points between loved the stovies. All the locals had been to the venue before and knew what was expected of them, there was much dancing, fun and laughter. All of our guests who were coherent afterward said they had had a lovely time. I wish the venue every success in the future and hope to get invited along to some more parties.

Excellent, especially on a sunny day. On busy days it can take a long time to be served, purely since they are a victim of their own success.

Today was my daughter's birthday, and with our friends we planned to have lunch outside in the park. I would like to note that there were many empty tables. We sat down and before ordering, I opened juice and gave it to the children. At that moment, a cafe worker ran up to us and in a very rude manner began to demand that we leave the table immediately. I tried to explain to her that we were planning to place an order right now and asked her to give us five minutes. to which she continued to demand to leave immediately. the children were absolutely shocked by her manners and my friends said that having lived in Scotland for several years they had never encountered such disgusting treatment. After such a welcome, of course, we immediately left. After that, I saw several families sitting in the cafe area with thermoses and food not from this cafe. I pointed this out to the cafe worker. The rules apparently did not apply to everyone. They found fault with us, perhaps because we are foreigners So if you decide to treat your children to the juice you brought with you at one of the empty tables of this wonderful cafe, be prepared to be treated like a beggar. I attached a photo to show the number of free tables at the moment when we were kicked out -:)

Today was my daughter's birthday, and with our friends we planned to have lunch outside in the park. I would like to note that there were many empty tables. We sat down and before ordering, I opened juice and gave it to the children. At that moment, a cafe worker ran up to us and in a very rude manner began to demand that we leave the table immediately. I tried to explain to her that we were planning to place an order right now and asked her to give us five minutes. to which she continued to demand to leave immediately. the children were absolutely shocked by her manners and my friends said that having lived in Scotland for several years they had never encountered such disgusting treatment. After such a welcome, of course, we immediately left. After that, I saw several families sitting in the cafe area with thermoses and food not from this cafe. I pointed this out to the cafe worker. The rules apparently did not apply to everyone. They found fault with us, perhaps because we are foreigners So if you decide to treat your children to the juice you brought with you at one of the empty tables of this wonderful cafe, be prepared to be treated like a beggar. I attached a photo to show the number of free tables at the moment when we were kicked out -:)

Love the coffee and food from here and friendly staff.

Nice place to have coffee or snack in the heazelhead Park.

Brilliant to have this facility at Hazlehead Park

We visited Hazehead Park with our grand daughter, on 28/07/2023. This is the first time we have visited the park. The park itself was outstanding with plenty for adults and children to enjoy. My grand daughter got a fish finger sandwich and when it was put if front of her, she picked up the fish finger in her hands and the inside was stone cold. The service was diabolical, when I complained about it, the server said he'd take it away and 'heat it up'. I told him 'No', I wanted fresh fish fingers brought. They did however, my grand daugher wouldn't eat them because they were very hard. It also looked like the fish fingers being supplied to us were the cheapest available on the market. Plus, the cheese and ham toastie that my wife had ordered was also cold and she didn't eat them. It seems to be, that looking at the reviews posted on here, the management is not taking notice of their customers complaints, which is a shame, because it is a lovely park. So, the bottom line is, will we be visiting the park again, the answer to that is a definite 'YES'. Will we be visiting the the Park Cafe again, the answer to that is a definite 'NO'. The next time we come, we will be bringing our own refreshments with us. We hope that the owners of this park get to see our review and the others on here. The food served at Hazelhead Park Cafe is a disgrace and I suggest that the readers of this review take this a a positive warning, not to use the Park Cafe.. Definitely not worth the £38 we paid for our lunch, so don't waste your money by visiting the place. I wasted £38.

Popped in for a quick latte and cake while the kids played outside. Sullen young girl at the till barely acknowledged me. OK, no big deal, I guess. Then the card machine hung and instead of saying "sorry, we will keep trying", she totally ignored me as I stood there waiting for someting to happen. After some time I reached for my coffee and took it to a table, explaining I wouldn't leave till the transaction was confirmed. This reasonable move was greeted with a sour look and no words. Meantime I checked my bank app - the payment had gone thru and I needed to get back to my kids. I approached the till again and told Happy Harriet that my payment was complete so I was leaving. Met with yet another sour look and no words. Coffee was bitter and so are the staff. Shame.

We used the Balcony room for breakfast for a group of 20 golfers on Friday 7th July 23, plenty room the staff was very friendly and provided great service. Good choice of a breakfast roll to choose from.

We experienced unprofessional behaviour from the lady who took our order. It was a shock in seeing how she treated us in a very angry manner. That's because we just asked for a little milk with the Macchiato after she did it wrongly!! Not recommended.

Just stopped off for a coffee and a juice. We sat outside, but inside was busy. Cakes looked lovely. 👌

Good choice of snacks and drinks, staff could be a bit more cheerful.

Brillant place. Well looked after and good lovely. Defo worth a visit.

Great staff, food was excellent

Beautiful place- had a wedding dinner here and the food and atmosphere were amazing

Disappointing drinks. I would not recommend the Milkshake, which was made with barely cold milk and a hint of flavour. Staff is not very nice either. Overall this place is not great.

Relaxed outdoor lunch with family. Service was very good.

The cafe is ok, just the usual baked potatoes, sandwiches etc. It was very busy while we were here, despite being a Monday lunchtime. The menu states that vegan options are available if you mention to a member of staff. The lady I asked didn't seem to have a clue about vegan options, although she did go and ask - not her fault, but they should be provided with better training. The only option seemed to be vegan cheese anyway. Overall, ok, but not worth going back to.

Booked the private room upstairs for my daughters baby shower. Excellent service. Lovely afternoon tea with vegan options. Beautiful room with balcony outside and a little private kitchen for preparing cake etc.

Not cheap, but decent range of food and good service. Much appreciated to have a café in the park, and more convivial than the one at Duthie park.

My experience was a funeral tea and in spite of our delay in arriving the staff coped very well. As for the tea itself - the best one I've ever had! Well done to all the staff.

Best bacon rolls and coffee in Aberdeen.

The park Cafe is on the left as you approach Hazlehead park from the main gate. It is well resourced with savoury and sweet treats. At the weekend is very popular for families with children and you may find you cannot sit inside the cafe and you need to sit at the annex awnings. The toilets are clean and they have a section for nappy changing. The waitress, despite the crowd and non stop demand, never lost her smile and pleasantness.

slow moving ,for pretty average fare. Don't go when there is a function on .

The Cafe is so very, nice friendly very clean very good access for wheelchairs. Child very Friendly. The. Really go out of their way, making sure your visit is enjoyable. The staff are first class. If it came to giving The cafe stars I'd give them 100 plus 👍

If you have a double buggy on might need any help don’t bother going here. Staff member watched me struggle up the ramp making no effort to help move items blocking my way then made no effort to help me enter the cafe with the buggy. I managed only with the help and kindness of strangers. I sat outside but then needed to go back in to do nappy changes. Again a kind stranger (young lass) went to ask staff if they had a changing area I could use before I went through the effort of getting in again with the buggy. They said they did but failed to mention that it was not accessible so I couldnt get in with the buggy and there was no clear route. I had to carry both babies through while the young lass kindly took their nappy bag for me. Not once did a member of staff approach me/ask if they could help/ or even really acknowledge me. I won’t be going back.

A lovely wee busy cafe in Hazlehead park. We had a good time at the cafe. Nice selection of cakes - it was the first time I had seen a blueberry Bakewell being sold in a cafe, and it was really nice! Staff were ready for the busyness, and it was a somewhat fast service. It’s quite a cute and small cafe, so I do foresee it getting a bit crammed sometimes, and maybe not being able to seat everyone that comes in. But that might not be the case all the time (we came in during the Easter holidays).

Waitress harassing a group of paying customers in with their kids.

Staff friendly food lovely . When busy can be very noisy cannot always hear what you are saying .

1st time in years at the cafe. Similar to duthie park . Nice atmosphere and staff are friendly

We used the Kiosk for coffee, juice and icecream for the kids. It was all lovely. Nice staff and quick service.

The food was as was. For a funeral tea. Staff were very good.

Stopped in here for something to eat and drink. Cafe is not huge but plenty of outdoor seating if you can’t get a table inside. Very modern, clean and fresh cafe with large menu of hot and cold food and drinks suitable for all ages. You’d be hard pressed not to find something to eat and drink here. We ordered two hot drinks both of which were lovely, a pancake stack which was ok but pretty soggy as the syrup was like water so just soaked right into the pancakes. Fruit scone was lovely which came with butter and jam. Lemon tart was seriously bland with little flavour other than sweet but looked lovely. Finally a black pudding and bacon roll which was the best out of the whole order. Everything was presented really well and looked lovely but honestly each item just tasted bland and lacked quality. Style over substance I think Paul Hollywood would say. That being said it all looked nice, good service considering how busy the cafe was. Some customers were great in vacating their table when they finished but others had finished all their food and drink when we arrived and still sitting there when we left. This added to the lack of tables available which was a shame but despite this we had a nice lunch and would go back.

Was here for a wake in the private upstairs room, was really nice, food and staff were perfect. Nice vibe for a wake and a walk round the park after, was very busy downstairs but barely heard them and service was still fast.

Very busy, popular place, good place to bring young children

Having had our order taken wrongly 3 times by an obviously distracted waitress, it eventually turned up at our table both late (coffee lukewarm by then) and with half the order wrong. Was refused an apology by waitress as ‘you were told it wasn’t available’ which is untrue. Asked for full refund. Was told we had to carry our tray back to the servery and join the queue to ask for a refund! Did not help us. The manageress then asked us to move into the unoccupied function suite to discuss which we did. At this point I was interrupted by a woman claiming to be the owner, Pat. She was immediately aggressive, approaching me, putting her face 4 inches from mine (I’m a pensioner) and screaming at me that I and my wife, who witnessed the unfortunate situation had been vile and aggressive because of our request for a refund.. There was no attempt to placate the situation by ‘Pat’. We eventually obtained our refund after 15 minutes unpleasantness. Having been in poor health recently I was deeply shocked by her behaviour - does her business partners know she behaves like this towards (what had been) loyal customers? This commotion further backed up the queue at the counter to over 20. I would advise avoiding this shambles until the rather unpleasant and unprofessional owner learns some courtesy and manners!

Very slow long queue, service to table was OK. Very noisy and busy, the queue doesn't help. Food was generally OK. NOT dog friendly inside.

Lovely coffee & cheese scones - mmmhhh

Superb coffee and brunch ina lovely friendly atmosphere 😋

Чудове місце. Дитина не доїла салат, принесли контейнер, щоб забрати з собою.

Fast service,great tasty food, tables could be bigger.

Excellent service & efficiency from employees. Such a lovely cafe with tasty variety of food & drinks. Although it was quite busy when we recently visited, the staff were superb...orders were taken quickly & served in no time. Also tables were promptly cleaned by the fantastic Rebecca (I specifically asked her name as she was so helpful & friendly) so new customers could get seated. Although I particularly don't get to come here often, I highly recommend. Thank you to the great team here.

Clean bathrooms, quick service and good food. The tables were wiped and clean.

Great service , friendly and efficient. Good variety of cakes /pastries/bakes and drinks options. Options to sit indoors , outdoors under cover and outdoors without cover. Able to cater for events.

I visited recently for the first time since the fire, and it's absolutely lovely inside with a huge variety of cakes and drinks available. My friends and I had scones which were huge, and tea/coffee. The young man serving us was very patient as we asked for oat milk, normal milk, a teabag to be left in etc and he was very efficient. I'll be back again for a slice of cake next time! My only criticism is that it was quite expensive. I read some of the other comments saying that dogs aren't allowed in, and I personally think this is a good idea as I'm a bit wary of them especially in a relatively small space, after being bitten as a child. The park is popular with dog walkers, so there could potentially be lots of dogs in the cafe at the same time and they may not all be friendly towards each other. I was in a pub a few years ago where two large dogs started fighting and had to be pulled away from each other and it was very stressful.

Lovely coffee & a great selection of cakes to choose from.

Nice place to have some coffee and cake while in the park, plenty of delicious desert to choose from, coffee is great as well, enjoyed it!

Great retirement party. Cafe reopened after fire and now has marquee for take away seats.

Good food, staff are nice, but often seems to have lots of new staff, so sometimes not the quickest service, worth waiting for though. Can get noisy at peak times.

This is a brill cafe, amazing choice, great food, wee goldmine so busy! Will def be back. Lady on the till could not have been cheerier/more helpful

Went back for the first time today since the indoor place opened again.Service good and coffee good. Didn't try any food. My score is based on there being only 1 ladies toilet which doubled as baby changing. The cafe wasn't particularly busy and I was second in the queue, and a mum 2 with baby needing changed arrived as i went in. There doesn't seem to be sufficient toilet facilities to meet demand in October on a Tuesday . I can't imagine what it would be like at a weekend and in the summer. The lady coming out warned me that there was no toilet paper. It would seem that some more regular checks required.

A lovely, stylish cafe in Hazlehead Park. They host a lot of private events as well, including weddings, birthday parties and similar. When we visited on Sunday, they had 2 different soups and lots of cake options. Quite a few different tea flavours too!

We were at this restaurant due to a family bereavement, but i can honestly say everthing was first class, great service and very clean . We will be back i hope under better circumstances . Five stars .

Good food, very nice ambience and decor. Well worth a visit.

Nice coffee and at a fair price. The seating is mostly sufficient but it can get busy at times.

Lovely Cream Tea, Fast and efficient service.🌸

Really nice place to eat plenty on the menue to choose from but list a few of thier vegan options which is sad

Quite expensive I feel, almost 20 quid for to pannins and tea quite steep, maybe lessen plate and charge less?? Must have been 2 bags of crisps and salad on with pannini which we didn't touch..

Had a breakfast bap and coffee. Both very nice. Cafe was fairly busy for a Tuesday morning. Obviously popular.

Regular customers here and it never disappoints. Can be rather busy at times but the staff always seem to cope well. Good value for money too.

Just wondering..what's the deal?? A park café that doesn't welcome dogs?? Tons of space for the dogs to be inside and plenty people with dogs outside passing by constantly, but oh no..dogs not allowed! You can hardly believe it, a park where the public bring their dogs, doesn't it make sense NOT to turn them away? Typical Aberdeen mind set..we don't need the business..beggers belief!

Very good choice and great service

The food was great but the staff was awful. Little chav with bad blending skills serving at till with an attitude problem. Zero eye contact infact rolled them while ordering. I genuinely thought it was one of the Karen restaurants. Won't be back

Lovely food helpful staff xx