Based on 47 opinions finded in 1 websites
Based on 47 opinions finded in 1 websites
Opinions
Was at the zoo nearby on a hot day so can't here for something cold! I got an iced latte which was good, and my wife had the Biscoff sundae which was also very nice. Friendly service, plenty of tables and would happily come back again for crepes next time we're in the area.
flashsam7267 . 2024-08-11
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Not very impressed with the atmosphere, cleanliness or prices. Luckily only visiting and not staying in the village on holiday. Another pay before you eat establishment and if using a card for payment a tip is expected 5%, 10% or greater, I think not!
Antony J . 2024-06-15
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Served by Damian who gave friendly and warm service. Food arrived quickly and tasted great. Damian ensured my gluten allergy was adequately catered for (first picture) 10/10☺️
Sophia Jane . 2024-06-07
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Staff friendly, efficient and helpful. Food lovely, pancakes and full breakfast spot on Thankyou to all the staff who were so busy but remained efficient and helpful
jobarik . 2023-12-16
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Excellent customer sevice and the pancakes are yummy! Came here with my mum on the morning of her 70th birthday which had not gone to plan due to a family medical emergency. However the Pancake Hut really helped to make my mums day special. We were served by Elsbeth who was very welcoming, understanding and friendly. She really couldn't do enough to put a smile on my mum's face...Even adding a candle to her pancake. She brightened up the morning. Although they were extremely busy, the service was quick, the pancakes were delicious and the whole experience was worth every penny. No complaints here. Would definitely recommend!!
itsLainey . 2023-12-07
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Great breakfast lovely friendly helpful staff, spotlessly clean. Delicious food, would definitely recommend. Loved our visit
Karen R . 2023-11-24
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Visited this week, food was good. Price felt a little high for what we got, especially on the desserts. When we arrived, a young girl came to the table and just threw the menus on the table without saying hello (or anything!) and then just walked off. Luckily we knew we could order through the app.
nezzmozz . 2023-09-15
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Dropped one mark due to being a little overpriced. The ordering and service was super easy and quick. Very friendly approachable and helpful staff.
kathrynd657 . 2023-08-14
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Terrible experience today the manager is rude. Ordered via the App it said the chicken and mushroom pancakes were out of stock and to choose something else. We had ordered 2 so we chose 2 hunters chicken and put the order through. When the order arrived there was one chicken and mushroom arrived as well as 2 hunters chicken. My daughter in law picked that over the hunters but they charged us for the hunters as well. I explained there was a problem when we ordered as it told us there was No chicken and mushroom so we ordered 2 hunters. They would not refund the extra pancake despite it being a problem with their app. The place was dead in the school holidays hardly surprising when the manager puts profit over customer service. We go there every birthday at least 8 times a year and spend around £80-£100. Today was my birthday it was ruined by this experience. We will never go back again.
Elaine S . 2023-08-03
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Food was wonderful The service was superb especially Claire, she is absolutely brilliant & so nice. Worth every penny, loved it.
epic g . 2023-06-13
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We ordered Waffles and ice cream when I had the first taste I could taste something is out off place. On further inspection I found out that they do not make their waffles in-house. They bought in and are heated up in the microwave as it was very chewy. When I asked the waitress she confirmed what I expected. At no time was I asked if they could replace it with something else or refund my money back, they just took it away and that was that. £11.50 I just lost and left feeling as if I have been disrespected and as if I was in the wrong.
John M . 2023-04-22
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The staff here are brilliant. Our 5year old grand daughter is coeliac and wary of eating out. The chef let her into the kitchen so she could see her crepe being made and reassured her. Other staff were really helpful and understanding too. It made such a difference to her experience and she really enjoyed it.
W7305GAjanetm . 2023-04-05
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This is the second time we have been here but the only difference this time was you had to scan the code and order on line. I understand why the do it, but it was a pain. By the time you ordered on line and paid you could have been served by a member of staff. I would be no good for people who are not very tec savvy or do not have an up todate mobile. The food is still excellant especially the fruity pancakes and the full English breakfast
kaz1061 . 2023-03-25
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Food was ok so gave the extra star for that reason for being just ok. Negatives….staff are terrible, prices are high and I really would of expected quality sauce with the prices being so high but just use cheap ingredients. I wouldn’t return here unless the kids really begged me and I don’t expect they would.
Happylarryman . 2023-03-10
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We visited on a Saturday for Brunch. We were seated in a booth, but then asked to move to a table as the booth was reserved for a children’s party. The waitress realised the table was too small for five of us and moved us to another booth. She was very helpful and ensured all our meals were as we’d ordered and our drinks had arrived. We thought it a bit expensive for pancakes, but it was nice for a treat.
vacationgirl58 . 2023-02-07
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We came here (4 adults and a 4 year old) on the last day of our trip to Ribby Hall and we were most disappointed. After all looking forward to our last breakfast before heading home we stood for around 5 minutes at the door to be seated even though the place wasn't full. When we did sit down we sat and we sat and we sat and no staff came near us, 5/10/15 minutes and noone to take our order. An angry 4 year old was getting impatient and we walked out. Will not be back.
scottc1985 . 2022-12-31
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Visited for brunch, beautiful food. A little pricey but I dont mind when it's something a little special. Lots of choice and good choices for vegetarian too. Staff were friendly and quick to serve us. We will return
xxvonnixx . 2022-09-12
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We arrived and the waitress we had was a nice girl , the staff were typically friendly all together, it did take us a while too get served and get our order through , once they put our cutlery on the table I realised that it hadn’t been washed very well and still had food from the last customers which put us off , we ended up getting it cleaned and asked for new cutlery, the food was good but not worth the price they’re set at , it was kinda hard and also maybe a bit undercooked as well
877madim . 2022-08-13
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Had brunch a couple of times at The Pancake Hut whilst staying at Ribby Hall Village. Nice food and pleasant staff. Plenty of indoor and outdoor seating
albeback1 . 2022-07-07
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So. Where does one begin with Pancake House. Firstly, you’re hit with the prices on the menu. £10 for a full English is okay but when the “grilled cheese” is the same price … confusing. We ordered three menu items and three drinks coming to...
N8585KXsophiea . 2022-06-28
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Visited here while on a short break near by and enjoyed our food so much we squeezed in another visit before heading home. Service was fine, restaurant was clean but I would say it is slightly over priced.
AM1492331 . 2022-06-17
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First time we have eaten there since the change. My husband had the brunch which he enjoyed and I have the pancakes with berries and Greek yogurt which I enjoyed as well. I did try the five stack but found it to much.
kaz1061 . 2022-03-26
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Great pancakes - excellent choice of toppings/fillings and DEEP JOY - Gluten Free options for me, as a coeliac, I couldn't believe my luck. Visit every time we are at Ribby - many thanks.
annr213 . 2022-02-09
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Nice place.. Good service.. But in my opinion and it is only my thoughts.. I found the food really expensive. The average savoury pancake coming in at around £11..none of them came with anything.. Just a simple crepe on the plate, my daughter and I...
gaynors481 . 2022-01-30
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Had the lovely experience of going for lunch and had a fantastic meat pancake followed by a delightful chocolate pancake dessert. The food was fantastic and could not be faulted. I do not like fresh or squirt cream so asked them to swap out the...
suegZ4404AC . 2021-12-22
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V poor food and absolute rip off! We have been going to Ribby for 10 years and old cafe/restaurants was amazing! Great breakfast/lunch etc. This place is awful!
Pedroseal . 2021-12-19
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This used to be such a great coffee shop with the best breakfast. The eggs benedict were the nicest I've ever had and the full English was delicious but now it's awful, over priced, American attempted rubbish. Ordered a breakfast omelette which can only be...
Traveljen324 . 2021-12-18
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Went for a walk nipped in for some breakfast. Paid £19 for 2 supposed ‘Manhattan pancakes’. It was burnt and hidden in the middle in hope we didn’t see it. The bacon was over cooked. The pancakes inside were undercooked so how they have burnt...
jamestgsmith2511 . 2021-11-13
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Came for Breakfast with my girlfriend & wasn’t disappointed. The staff were so friendly & the food was amazing. My girlfriend had the crepes & I had the chocolate pancakes. The pancakes were beautifully presented & they tasted amazing. Highly recommend
jacklH9227VZ . 2021-11-02
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So impressed with the new Pancake House at Ribby Hall Village. Had a delicious breakfast with my son , excellent service, delicious food and lovely surroundings. Highly recommend the fruity pancake stack with strawberries, blueberries, banana and Greek yoghurt.
sarah1693 . 2021-10-25
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The pancakes and crepes were lovely, service was speedy and efficient and staff were very helpful. We visited for lunch twice over our two day hotel and spa stay.
Wraakian . 2021-10-10
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Ordered a breakfast crepe and it was absolutely disgusting . I was given a rock hard white ball which was supposed to be a poached egg and beans were rock hard and dried up !!! Everything is obviously just microwaved rather than cooked fresh and...
mlb785 . 2021-10-03
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Went here today with my daughter and her friend. The pancakes are lovely and reasonably price. The staff also went above and beyond to make sure we were happy with our order and made us feel very welcome. 10/10 for customer service and food was...
446chenelleh . 2021-09-25
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We are on a family trip to Ribby hall. Visited here for breakfast today. 80 minutes after we entered our food arrived. Tasted really bad and the service was shocking. Over a highly disappointing experience. Would never return. We tried to eat it as we...
Jo37Mark . 2021-09-19
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Visited whilst staying in a lodge. First time for breakfast, staff couldn’t have been more helpful. I just wanted a plain pancake with lemon and that is what I got. My husband had a breakfast pancake and thoroughly enjoyed . Our daughter had the special...
tripod73 . 2021-09-19
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For what you receive this is a very expensive place to eat. It was the only blip on an excellent place to stay
StephenC584 . 2021-08-28
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The cost of this place is unreal! £78 for two adults and three children (6,5 & 4 year old). One pancake each with topping and a drink each. The food came very quick and the staff wanted us out even quicker. They where constantly wanting...
J F . 2021-08-26
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We visited this restaurant on the same day we had our spa experience at the hotel, and decided to sit outside, which was okay, next to a children's play area. I would like to point out the pricing system, which I didn't agree with, as...
Lydia F . 2021-08-18
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we got takeaway pancakes which was great as there were a lot of wasps around (in the outdoor eating area). Maybe some citronella candles would help.
V3854AAjp . 2021-08-14
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Lovely atmosphere and a good range of options available. My daughter has a dairy allergy and the waitress made sure that what she ordered was suitable for her, very impressed with the service.
Angel0513 . 2021-08-06
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I didn't really want to eat here because I'm not a massive pancake fan but my grown up daughter is. Deary me, what a feast. I had the cheese, bacon and maple syrup one which I completely devoured. Daughter had a stack with banana, cream...
tulip . 2021-07-12
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The food was nice, but pricey. Clearly overpriced to pay for all the throwaway items. Absolutely everything was binned, plastic cups, cutlery (although these said compostable on them), cardboard boxes which food served on. Disappointing as the previous cafe was lovely.
B9324SRjenniferr . 2021-07-09
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Popped in for a breakfast/brunch as part of our family holiday at Ribby Hall. Lovely selection of food hot and cold. Could not fault the staff and the place was spotless. A bit pricy however
Brian M . 2021-07-05
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Last time we visited here I was quite impressed, but on the next visit very disappointed when sat outside on the lovely seating area our food was served in takeaway cardboard dishes with plastic cutlery and cardboard cups! Difficult to eat a pancake with cream...
Denny8129 . 2021-06-29
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I had a very disappointing visit to the new Pancake House last Saturday. I visited with my mum and three kids and we sat outside. All available tables were dirty so we picked one and I asked the waiter (a young lad), if he could...
PA12013 . 2021-06-19
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I decided to drop in and treat my two children to a Saturday afternoon and after much deliberation they decided they would like pancakes. My wife had previously visited The pancake house and raved about how good it was. Must admit i was extremely disappointed,...
364paulm . 2021-06-19
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Whilst I appreciate things are tough after Covid, this restaurant had absolutely no system for welcoming guests, seating customers or taking orders. We turned up, a customer told us just to sit down as we were totally ignored by members of staff, after 30 min...
Heather S . 2021-06-04
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We visited here today during our stay at Ribby Hall. Food was delicious - best savoury pancake I’ve ever had! - it was very clean, massive selection and efficient and friendly staff. Hoping to get there again tomorrow before we go home! We had the...
loars83 . 2021-06-03
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Nice choice of pancakes, waffles and crepes. Friendly staff and nice and clean. Only annoying thing was that they only gave us 2 napkins (between 4 of us) and when I asked for more they gave me one more! They were acting like they gold...
262chantellec . 2021-05-22
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Went to the pancake house today for breakfast with friends and it was very nice as you can see by the pictures. It has just opened after the lockdown and it filled up very quickly. Try the full breakfast in a pancake it was a...
KSTAND99 . 2021-05-22
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98 Opinions
first of all The chips were uncooked and food was freezing cold the chips tasted like rubber will not be reordering (waste of money) after calling to see where my order was because it wasn’t updating after an hour, stuff were very rude. after calling to get a refund the staff were very rude and repeatedly hung up on on me after asking for i refund DONT EVEN ORDER. FOOD WAS ABSOLUTELY RANK 🤢🤢
2 Opinions
Como un casi regular (ir en cada mes o así) me pareció bastante bueno el pollo frito y quizás mejor que Kentucky Fried Chicken. Sólo había un pedido de 5 piezas de pollo y dos patatas fritas como la persona que respondió el teléfono me dijo que la oferta de comida 6 piezas (3 patatas fritas) era £2 más caro. En realidad fue 40 p más barato para la oferta así lo desea que me dieron. El revestimiento frito del sur el pollo estaba recubiertos en siempre estaba bastante sabrosos, pero esta vez fue insípido, seco y bastante repugnante. Nunca se quejan de comida y es la primera vez que he dejado una crítica, pero tengo que advertir otros. Yo probé y Ring 3 veces a dar esta opinión y pregunte si habían cambiado sus productos (sin duda); porque tener mi propio negocio me gustaría saber pero, por desgracia, no había ninguna respuesta. Espero sinceramente que se remontan a la venta el sabroso pollo solían ... pronto!
118 Opinions
Walked past it today and it has had to close written on the door. It just said for unseen circumstances. It is a shame as it was a very nice cafe/restaurant.
199 Opinions
Unfortunately I've had to change my review. Ordered takeaway tonight from Cousins and it was not enjoyable at all. Chicken was awful and sauce seemed off (taste and smell) Massive let down as this used to be a lovely takeaway. £30 on food that was gross!