The Palm Court in City of London, Westminster

Atmosphere is good. Food/afternoon tea very poor.

We booked for the Christmas version afternoon tea. The hotel is beautiful and the staff super friendly. The scones are delicious!! Thank you Alessandra for the service.

Old hotel One of the strange things in the bathroom is a hot water tap for one and pictures of cold water for one. The wisdom behind that is I do not know. The location is beautiful Staff services are average I do not know if this hotel is affiliated with the Marriott Bonneville International group!! Thanks

Beautiful place with attentive service and luxurious environment! Jonathan makes excellent drinks and provides a very good customer service! Will definitely come back!

High Tea was fantastic for our family. SADIA_ Ale, EFREN and team provided a wonderful experience that we will remember firever

Jonathan and Alessandra took good care of me, were affable and made me feel comfortable during my time in the palm court, the pianist was also playing some very cool music in a style that I'd never heard before. Would highly recommend the palm court if you want to switch off from the outside world and chaos of Londinium for a couple of hours.

I went there for a cocktail and the bartender Jonathan suggested me a very nice one “Tequila solstice”. Also Alessandra was outstanding. I’m definitely going back again🙌

Don’t come here with high expectations based on the brand of the hotel. Unlike other afternoon teas I’ve experienced, some priced at the lower end of the £65 they charge here, I was surprised you are given cakes to share. I’m perplexed by this, because if I was dining on my own and paying the same price, would I only be given half of each cake? It appeared that the sandwiches were being made from fresh, as we were offered an apology for the lengthy wait, however once received the edges of the sandwiches were discernibly dry. I had high hopes for this place, but honestly if you’re after a decent afternoon tea experience this is not the one. A distinct lack of service. I can highly recommend the Wellington Lounge at the Intercontinental Park Lane around the corner, or for a real treat, the Corinthia London.

Really lovely food and cocktails, especially the small pastries. Great service from Kalin and Ale! Will definitely come back.

I came here tonight to celebrate my anniversary with my wife. The service was exceptional! The staff were incredibly warm and hospitable. Greg, Johnny, and Rave provided an excellent service. We will certainly be returning.

Excellent food, homely atmosphere and friendly and helpful staff. An excellent ending to a most memorable stay in this magnificent hotel. I’ll definitely come back again.

Beautiful art deco space in the Sheraton Grand Park Lane. The servers are very attentive and gracious. Excellent Afternoon Tea with an array of delicious teas from which to choose.

I stayed at the Sheraton for 15 nights in June and ate at this restaurant almost every night. The service was fantastic and the food is very good and very well presented. The bartenders were the best, as was the manager, who was very attentive, friendly, always greeted warmly and made us feel very much at home. I highly recommend this restaurant to anyone visiting London.

We loved our first visit for high tea! The staff was excellent and made our visit a special memory. The chef needs to be recognized for the amazing food and its presentation. Thank you Kim and Maria it was a pleasure.

Can't fault this place! We came for my birthday and had the most wonderful experience, on par with the more high end afternoon teas in London but for a fraction of the price. We were served by the wonderful Maria and Driyanka who were extremely attentive and friendly, they are a real credit to the Palm Court. We couldn't fault the food, which was all delicious and beautifully presented. The cherry on top was the very talented musician playing the piano which created a wonderful ambiance. I will certainly be returning and recommending to others!

5 of us for an evening tea. The service was fantastic and so was the food. Albena and Sadia were are servers and they went above and beyond with the service, they also gave us enough so all 5 of us so we could all enjoy the high tea.

Thanks so much for outstanding service a specially to Alessandra she was nice and gave the best customer service and listen everything we ordered, highly recommend it🙏🏼

Very nice atmosphere, fascinating art deco, Alexandra very friendly and welcoming, great coffee and service. Definitely recommend! Will be back soon

What a lovely place, we had an amazing time! The food is truly delicious, the service is excellent, the atmosphere is calm... a huge thank you Alessandra 😊 We will be coming back and bring more friends!

The food, ambience and hospitality exceeded our expectations. I will highly recommend this place as we thoroughly enjoyed it.

Lovely place with an amazing afternoon tea, where the food tastes like heaven. Everyone should try it. Totally recommend it.

That was a very nice experience. Thank you Alessandra for your advice to visit this amazing place. We enjoyed spending our time in the Palm Court.

thank you Alexandra and Rave! Amazing food, great place and excellent service! Highly recommend and definitely will be back!

Very Nice place I had spend Very good lunch with my family I would recommend to everyone Thank you Alessandra for the amazing time

Perfect service and Coffe made by Alessandra. She made sure we were greeted and served by one of the best coffees ever!!!

Greg's service was excellent, friendly and prompt. Even though they are short staffed, he took the time to check in and ask how my day was.

Thoroughly enjoyed a classic Palm Court afternoon tea at lunchtime. Plenty of delicious savoury and sweet treats which was exactly what the doctor ordered!! A very generous pot of tea each was complemented by a free glass of Prosecco each as it was a present for my wife’s birthday. The maitre d and staff, Maria and Kim, were very attentive and ensured we enjoyed our experience. We certainly did and would happily return again and again.

Fantastic service, really went out of the way to make you feel comfortable, would definitely recommend paying a visit!

Good food and service - thank you Sadia! We were here for a quick bite before bed and everything was as expected and we had a good selection.

Kim, Maria, and Sadia were FANTASTIC! Nice tea selection, food was very tasty, and piano provided good background music.

Lovely very British experience. Endless food and a good selection of teas. Excellent service, a special thanks to Sadia and Kim

One of the best afternoon tea experiences we've had. From entering the hotel the staff were professional, friendly and helpful. We were so well looked after by Kim & Sadia (apologies if incorrect). They ensured we never wanted for anything (including offering extra sandwiches/scones/pastries). The sandwich selection was delicious, scones warm and the pastries were great. The atmosphere and service were fantastic and elevated the experience as really the staff couldn't do more. Highly recommend and had a lovely couple of hours. Thank you

It was the first time I went for afternoon tea. All the staff went out their way for us and made us feel comfortable. The whole experience from start to finish was perfect.

I have came here few times. Great atmosphere! Great staff! And especially the bartender Birat, such a great and friendly person. I enjoyed coming and definitely will come again to enjoy the time and to say Hi to our friend Birat!!

Had afternoon tea here after receiving a gift experience voucher for my 40th Birthday. Great service from Sadia, Maria and Kim who made it truly a special experience. Would definitely recommend to others and will be looking to visit the hotel again in the future.

Amazing experience...the staff was excellent ...me and my wife we enjoyed very much...definitely recommend ..we will come again

I visited my favourite afternoon tea venue, the Palm Court at the Sheraton Grand on 10th April, with my family. As always a delightful experience- made even more special by the lovely Ravewan and Kimberly. Ravewan, asked if it was a special occasion, I told...

Fabulous Art Deco venue. Quiet and peaceful for a relaxing lunch. Good food. Great service from Sadia and the rest of the team. Loved the pianist.

Sandwiches, scones and pastries with a wide and interesting choice of teas. Great location. Excellent service, thanks to Sadia and Dulce in particular. More of anything as wished... though starting quantities perfectly adequate. Hot cross buns slightly dry for my taste... otherwise perfect.

Temiz hassas güler yüz … Sadia çok başarılı Çok güler yüzlü Ve menü seçiminde bize yardımcı oldu İkinci gelişimiz ve hep mutlu ayrıldık

Excellent experience, Sadia helped us with everything we needed quickly and precisely. Everything was really amazing!!

Thank you to the Palm Court team for being so friendly and welcoming during my stay at Sheraton Grand, when I would go there for coffee during the day. They offered professional and warm service; special thanks to Kalin, Ravewan, Alessandra, Kimberlin, and Pryanka. The...

Each cocktail built by Birat and Priyanka was a new sensation, and the glasses only added to the fun. A thoroughly enjoyable evening; we were well looking after.

We had Afternoon Tea in the most magical settings. Lovely decoration, beautiful seating, great sandwiches, sweets and very personalised and friendly service by Priyanka. It was our wedding anniversary so we received 2 complimentary glasses of bubbles each which was a nice touch which we...

The Sheraton is such a lovely hotel. Staff are professional and polite. Background music is not too loud, which is lovely for conversations.

Came here for some afternoon tea and the experience was absolutely incredible! There is a pianist when you enter the palm court and he was playing some of our favorite music. The vegetarian afternoon tea was delicious and would definitely get it again. However my...

We had such a spectacular experience with Maria and the entire staff. Such an exquisite afternoon tea. Pianist playing, wonderful service, delicious food! I will surely be back and wholeheartedly recommend

My partner and I attended for the afternoon tea. Upon arrival we were greeted by name and then seated in a comfortable and relaxed setting. Prior to our visit we asked to exchange the beef sandwich for an extra salmon option, which was noted and...

This would be our fifth visit to Palm court at the Sheraton, as we visit every year and every visit has always been attentive, professional and friendly from all the staff. I had booked the champagne afternoon tea for my partners birthday which we enjoyed...

Fantastic place, reasonably priced and amazing service. Effren was very pleasant but Priyanka is super competent and dealt a delay on a vegetarian option super professionally, 5 star service and beautiful cakes and scones! We will come back! Our Japanese guest left very impressed!

Amazing service and a great setting. We opted for the vegetarian option and was not let down. Loads of variety. Isadia and Maria were lovely hosts and attentive.

We had a voucher to use for the Afternoon tea and it was absolutely amazing, we were served by Maria and Isadia who were both really attentive and gave us recommendations on their many tea options. There is LOTS of food, we were so full...

My husband and I stayed at Sheraton Grand for the London leg of our honeymoon trip. We’ve had great luck with dining at our hotels in the past and we’re delighted to keep that streak going at The Palm Court. We enjoyed the eggs Benedict...

We went to Palm Court for an afternoon tea as a treat. We cannot recommend it highly enough! The art deco interior is beautiful and the hotel has a lovely relaxing ambience. The service was faultless. The staff were friendly and incredibly helpful. Ravenna and...

Went for a gorgeous afternoon tea and Sadia looked after us beautifully! All together an afternoon well spent in an agreeable spot.

Had late night drinks…Birat made first rate Caipirinha. Both he and Priyanka provided first rate customer service! Would definitely recommend if you’re staying in the hotel or in the area

We took the afternoon tea as a birthdaygift for my boyfriend. Very good service by edren, kim and alaxandra. Also nice location with life piano music. Thank you.

Had a great experience with my family at afternoon tea. Our server Sadia was extremely attentive and kind. Also, the tea and snacks were so yummy! Would definitely recommend this to others.

Had a lovely afternoon tea at the London Sheraton. Food was lovely and our waitress, Sadia, was extremely helpful and attentive, nothing was too much trouble

Perfect service from Kimberin and Michelle. The perfect amount of service with a personal charm. Beautiful ladies who make you feel extra special. Thank you for a beautiful freshly made afternoon tea with luxury sandwiches and cakes to celebrate our mothers on Mother’s Day. I...

Spent an enjoyable afternoon having afternoon tea. All food was delicious. The service was excellent. Alexandra and Kim our servers were very helpful and efficient

Lovely afternoon tea. Kimberlin & Alessandra were fantastic - very attentive and made my mum's birthday celebrations very special...thankyou!

The experience was very welcoming and cozy :) great food and drinks! Thanks to Rommel, Birat and Efren for amazing services!!

My son and I went to the bar for a drink and snacks. We enjoyed the cakes (chocolate cake for my son, Yuzu lemon cake for me) and they were really good. A special thank to Efren and Kim, who took great care of us

Had a really great experience here. The staff were always present and ready to serve. Rommel was our bartender multiple times during our one-week stay at the hotel. Great drinks and made us a martini that wasn't part of the program. Thanks Rommel!

Afternoon tea atmosphere and environment was lovely, as was the service. They allowed us to have multiple different teas and recommended which ones to have! They brought out extra sandwiches when asked, although we were very full up before then! Sadia, Maria and Almena were...

We started off with cocktails. My friend had a gin based cocktail, I had a whiskey based drink - all served by a nice waiter called Romel. Then we progressed to dinner.

Lovely evening, fantastic service, nice ambience. Birat was awesome. We had drinks and dinner in the Palm Court, good drinks and food was surprisingly good.

Recommended spot for afternoon tea time experience with nice tea selection and lovely live piano music on friday evening.

It was a great experience for having a traditional afternoon tea in a lovely atmosphere, a live piano player and great service

Looking for a relaxing night of having a few carefully crafted drinks with your closest companions? Then look no further, Romel, Birat & the rest of the staff here have you covered, the gentleman really know how to take good care of their guests Leaving...

Whist waiting for friends after their flight was delayed, i had the opportunity to absorb the settings more thoroughly. I recommend to all in the green park area that this is an often overlooked bar of the area. If you do make the effort, seek...

Had a great experience with the hotel, staff and location. Definitely recommend 👌🏻

My wife and I chose afternoon tea as a wedding present gift. The surroundings at the Sheraton were excuisite, the food and tea selection extensive and divine. What really made the experience exceptional was the quality of service that Maria and Kimberlin bestowed upon us....

I was surprised by a friend for a truly awesome afternoon tea experience for my birthday. The Palm Court is so pretty and stylish. The food was a feast for the eyes and beyond delicious. The service was excellent. We also very much enjoyed the...

Early in the morning I ordered breakfast from the employee Sadia in the lobby it was a great experience and the staff is very, very great and the service is excellent

Great experience. Sadia, Kim and Priya were very attentive. There was a great selection of sandwiches and a variety of teas to choose from. Overall a great experience and would recommend.

It’s been excellent, one of the best staff anywhere has to offer. Recommend to everyone to come and enjoy the lovely evening here even if you are not staying at the hotel.

Afternoon Tea was wonderful and our 3 waitresses were extremely helpful and attentive....thankyou very much Kimberlin, Sadia and Maria!!

Staff were very kind, especially Sadia, Maria, Kimberlin. Tea and scones both delicious. Will come again in the future.

Nous avons passé un très bon moment. Le service était parfait, merci à Sadia. Nous avons très bien mangé, nous recommandons.

Efren and the entire Palm Court team are fantastic. Throughout my weeklong stay they provided top notch service. I had multiple meetings each day and they would reserve tables for me, always greet me as I passed through and went out of their way to...

We were delighted with the excellent, cordial, and attentive care provided by Mr. Etre. Our experience left us thoroughly satisfied, and we are absolutely certain that we will return again in the future.

Wonderful location for an afternoon tea. Our waitress Priyanka was lovely. She made some very good tea recommendations and was very friendly.

Thank you for an excellent service Maria. We had a thoroughly enjoyable experience and hope to be back soon. Thank you..

We booked Afternoon tea, Sadia and Maria looked after us well, they kept offering more sandwiches but we were so full. They made us feel so welcome and enjoyable Afternoon tea. Sandwich selection was really good , they catered halal option for us.

My husband and I went for afternoon tea and the experience was so smooth and staff was very kind and informative. Sadia and Maria were friendly and helpful from beginning to end. Loved the food, tea, atmosphere. Definitely will be back!

Absolutely magnificent. The seating the service the smells the staff. Made me feel right at home and with a great attitude. I think this might have been the best hotel experience I've had. Big thankyou to Romel and Sara and sadia they were stunning super...

Fantastic service. Absolutely excellent, polite, professional and caring service always going above and beyond and exceeded our expectations. Would not hesitate to visit and book again for this delightful afternoon tea. Very classy. Thank you to Efren and Kim for making this a memorable experience.

Great service from all the staff and a pleasant atmosphere. Exemplary service from Mr Van Urk who was the manager I think.. If not he should be.

Amazing experienced with my Auntie to this incredible Hotel in London. Good Food and the best service with there staff ( Efren, Maria and Kim. Thank you so much! ❤️❤️❤️

Afrin made my week so very enjoyable with his attention to detail and professionalism. Stayed at hotel for week on business and he made it feel like a city break. I’ll definitely be returning to Palm Court during my next stay.

We were staying for three nights at the Sheraton. We had lunch when we arrived and dinner on two evenings at The Palm Court. It's the most welcoming relaxed setting and the chairs are so soft and comfortable. The menu choices are unpretentious considering the...

The service and the friendliness of the staff was outstanding. Helpful at all times. The quality of the tea and the different sandwiches and pastries was excellent. The setting was calm and quiet which was a pleasant and welcomed experience after a day of shopping...

I had a great experience at this establishment. The staff, Efren, Maria and Kimberly were extremely polite, attentive and professional and are a huge asset to the Palm Court. The tables and chairs are so comfortable and the food is tasty. With a great drink...

For £100, I definitely didn’t expect something this mediocre. From the inexperienced staff to the restaurant located in a generic lobby to the underwhelming food - everything here missed the mark big time. The tea was just flavoured water, diluted to the point of tasting like warm water with some foreign particles swimming around. The finger sandwiches were dry and tasteless. The scones were decent, but nothing spectacular. But the most disappointing of all were the desserts. I mean, aside from the ambience itself: I’ve never been this disappointed in a restaurant before, if you can even call an elevated lobby space a restaurant. The only thing I liked is that the cutlery felt fancy, but not even close to being worth the 100 quid.

The service was very good! Sadia was our server and she did very well. She checked on us a couple of times! We enjoyed her service! :)

Afternoon tea. Excellent. Have been before and will definitely return. Great food and excellent service, particularly from Sadia.

This was my first afternoon tea experience and it raised the bar. The service was excellent and Priyanka was so helpful. She gave great recommendations and went above and beyond to make our first experience unforgettable. If you are going to London- this is a...

Excellent afternoon tea and very kind attentive staff. Beautifully presented, delicious and very kind of them to look after our 2 year old with biscuit decorating. 10/10 would recommend as a family treat.